HELP! All of my pictures are missing.

[Legacy]

All of my pictures are missing from my galleries when I view them - I am also not able to add any images. It keeps telling me "just a sec. loading the menu - thanks!" But it has been like 10 minutes and I have DSL.

I have pictures I need to add for a client TONIGHT! Anyone have any ideas?

Rescue me.

[jfriend]

All of my pictures are missing from my galleries when I view them - I am also not able to add any images. It keeps telling me "just a sec. loading the menu - thanks!" But it has been like 10 minutes and I have DSL.

I have pictures I need to add for a client TONIGHT! Anyone have any ideas?

Rescue me.

Odd, viewing yoru site is working fine for me in both IE7 and FF2. Maybe try clearing your browser cache or logging out, then back in or try a different browser.

[Legacy]

Odd, viewing yoru site is working fine for me in both IE7 and FF2. Maybe try clearing your browser cache or logging out, then back in or try a different browser.

It is working in FireFox - but not in IE7. Any ideas on why it is not showing up on my computer with IE7? I am not sure how to clear the browser cache. I deleted the cookies. TIA for your help.

[Andy]

It is working in FireFox - but not in IE7. Any ideas on why it is not showing up on my computer with IE7? I am not sure how to clear the browser cache. I deleted the cookies. TIA for your help.

http://www.smugmug.com/gallery/3232576

To clear your cache in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Files..." button and click on that.

[Legacy]

http://www.smugmug.com/gallery/3232576

To clear your cache in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Files..." button and click on that.

It still is not working....I cannot do anywork on my website with IE7. I cannot even view the galleries when logged out. All other sites I can view fine.

[Andy]

It still is not working....I cannot do anywork on my website with IE7. I cannot even view the galleries when logged out. All other sites I can view fine.
Hm.... be sure IE7 is set to Default security level, as well.

[Legacy]

Hm.... be sure IE7 is set to Default security level, as well.

Ok - I did - still not working.

[kygarden]

Check your security settings as Andy suggested AND be sure you don't have any anti-spyware or anti-virus software that is messing you up. I once had a similar problem and it turned out to be the anti-spyware software I had installed. The thumbnails on the Smugmug page looked like pop-ups to the spyware program and it was blocking them from loading. Once I shut off the spyware softeware it was fine. I bet that's your problem....either a security level issue in IE or a third party spyware or anti-virus program blocking the images from loading. It happened to me.

[Legacy]

Check your security settings as Andy suggested AND be sure you don't have any anti-spyware or anti-virus software that is messing you up. I once had a similar problem and it turned out to be the anti-spyware software I had installed. The thumbnails on the Smugmug page looked like pop-ups to the spyware program and it was blocking them from loading. Once I shut off the spyware softeware it was fine. I bet that's your problem....either a security level issue in IE or a third party spyware or anti-virus program blocking the images from loading. It happened to me.

I did check Andy's suggestion - but it didn't help. I have not changed any of my anti-spyware or anti-virus software. And it works on FireFox just not IE7. Other SmugMug websites on IE7 work fine, just not mine.

[Legacy]

Bumping to the top. This is very frustrating. Does anyone else have any suggestions? I cannot edit or view how my site or pictures look on IE. Every other site I use on IE works fine. Please?

[jfriend]

Bumping to the top. This is very frustrating. Does anyone else have any suggestions? I cannot edit or view how my site or pictures look on IE. Every other site I use on IE works fine. Please?

It's fairly easy to see that the problem has something with your customization. If you go to:

http://www.smugmug.com/gallery/2858017_4VArQ

in IE, you will see that your gallery works without your customizations. So, clearly it's something you put in your customizations. You have a lot of CSS, Javascript and custom header so there are a lot of places the problem can be. Since I can't edit your site, I can really only see one problem at a time, have you change it and then see if that fixes it or what the next problem might be.

The first thing I see is that in your header, you have a whole bunch of [if IE7] conditionals. This is advanced stuff and is really easy to mess up. I'm not even sure why you are using it because it's not hard to make a site like you have work in all browsers without any of this stuff. Anyway, it looks like you may have some mismatches </a> or <table> tags in some of the IE conditional stuff.

Can you just take all the IE conditional stuff out of your header and just make plain simple HTML that will work the same in both IE and FF. Then, make sure it still works in FF. Then test it in IE.

Also, when I run the gallery page through the W3C HTML validator, it says that you have an unclosed DIV tag. Basically when it gets to the </body> tag, it says it has an extra open DIV. That could also be causing the problem. Check all the HTML you've added in header and footer and titles to see if everything matches. In my quick examination, I think you have an extra <div align="center"> in your footer that isn't needed and doesn't have a match.

Script tags are supposed to look like this:

<script type="text/javascript">

not like this:

<script>

You have several of those.

Try this stuff.

You can validate your own page here: http://validator.w3.org/, by just putting your own URL into that form. It will report lots of stuff that you can ignore, but it will also report the errors that matter.

My guess is the unclosed DIV is causing it.

[Legacy]

Bumping to the top. This is very frustrating. Does anyone else have any suggestions? I cannot edit or view how my site or pictures look on IE. Every other site I use on IE works fine. Please?

I am still having problems with this...along with my slide show. I have asked several times for help. For help with my slide show you can refer to...http://www.dgrin.com/showthread.php?p=843523#post843523 or http://www.dgrin.com/showthread.php?t=95972.

[Legacy]

It's fairly easy to see that the problem has something with your customization. If you go to:

http://www.smugmug.com/gallery/2858017_4VArQ

in IE, you will see that your gallery works without your customizations. So, clearly it's something you put in your customizations. You have a lot of CSS, Javascript and custom header so there are a lot of places the problem can be. Since I can't edit your site, I can really only see one problem at a time, have you change it and then see if that fixes it or what the next problem might be.

The first thing I see is that in your header, you have a whole bunch of [if IE7] conditionals. This is advanced stuff and is really easy to mess up. I'm not even sure why you are using it because it's not hard to make a site like you have work in all browsers without any of this stuff. Anyway, it looks like you may have some mismatches </a> or <table> tags in some of the IE conditional stuff.

Can you just take all the IE conditional stuff out of your header and just make plain simple HTML that will work the same in both IE and FF. Then, make sure it still works in FF. Then test it in IE.

Also, when I run the gallery page through the W3C HTML validator, it says that you have an unclosed DIV tag. Basically when it gets to the </body> tag, it says it has an extra open DIV. That could also be causing the problem. Check all the HTML you've added in header and footer and titles to see if everything matches. In my quick examination, I think you have an extra <div align="center"> in your footer that isn't needed and doesn't have a match.

Script tags are supposed to look like this:

<script type="text/javascript">

not like this:

<script>

You have several of those.

Try this stuff.

You can validate your own page here: http://validator.w3.org/, by just putting your own URL into that form. It will report lots of stuff that you can ignore, but it will also report the errors that matter.

My guess is the unclosed DIV is causing it.

I have not changed anything. It was working fine one day...I came in to add some pictures to a gallery and I couldn't see the pictures. I don't think I messed anything up in my customization because I haven't touched it and it was working fine before. The reason that IE7 stuff is in there is to fix some problems I was having before. I think Allen is the one who asked me to add it to fix some problems.

[Legacy]

It's fairly easy to see that the problem has something with your customization. If you go to:

http://www.smugmug.com/gallery/2858017_4VArQ

in IE, you will see that your gallery works without your customizations. So, clearly it's something you put in your customizations. You have a lot of CSS, Javascript and custom header so there are a lot of places the problem can be. Since I can't edit your site, I can really only see one problem at a time, have you change it and then see if that fixes it or what the next problem might be.

The above underlined. When I click the link the gallery works...but when I go to that same gallery on my own it does not show up.

[Legacy]

John,

I fixed the extra <div align="center"> in the footer.

Still didn't fix anything. How do I fix the scripts. What do I need to type in?

The footer works fine - but for example where it says:
********>
if (hasPath("galleries"))
YD.addClass(document.body, "galleries");
</********

What do I need to put in with the first ********>??

[Allen]

John,

I fixed the extra <div align="center"> in the footer.

Still didn't fix anything. How do I fix the scripts. What do I need to type in?

The footer works fine - but for example where it says:
********>
if (hasPath("galleries"))
YD.addClass(document.body, "galleries");
</********

What do I need to put in with the first ********>??
I get this error with Firebug. Might go here (http://dgrin.smugmug.com/gallery/2160039) and re-copy and paste in again. Could be bad charater.

missing } after function body
http://css.smugmug.com/include/js/user_legacyphotography-ky_top-20080605090940.js
Line 19

15 (http://www.dgrin.com/)function hasPath(sPath)
16 (http://www.dgrin.com/){
17 (http://www.dgrin.com/)re = new RegExp("\/" + sPath + "(\/|$)");
18 (http://www.dgrin.com/)return re.test(window.location)
19 (http://www.dgrin.com/)}

[jfriend]

John,

I fixed the extra <div align="center"> in the footer.

Still didn't fix anything. How do I fix the scripts. What do I need to type in?

The footer works fine - but for example where it says:
********>
if (hasPath("galleries"))
YD.addClass(document.body, "galleries");
</********

What do I need to put in with the first ********>??

In your javascript customization, you are missing a closing } at the end of this function:

function AddReferralCode() {
var links = this.getElementsByTagName("A");
if (links && (links.length != 0)) {
var smugLink = links.item(0);
smugLink.href = "http://www.smugmug.com/?referrer=vmxPTBUTp2mBo";
}}

Add a second one like I have it showing here.


In your javascript customization, you are missing a semi-colon in this function:
function hasPath(sPath)
{
re = new RegExp("\/" + sPath + "(\/|$)");
return re.test(window.location);
}

Add a semicolon at the end of the statement that starts with "return" like I have it showing here. This is causing a javascript error and causing other javascript not to execute.

[Legacy]

Ok - I fixed the } & the ; . However - these are in my header javascript....it says in this article http://dgrin.smugmug.com/gallery/2160039 that it should go in the footer javascript. Does this make a difference?

[Legacy]

Ok - I fixed the } & the ; . However - these are in my header javascript....it says in this article http://dgrin.smugmug.com/gallery/2160039 that it should go in the footer javascript. Does this make a difference?
Anyone?

[jfriend]

Ok - I fixed the } & the ; . However - these are in my header javascript....it says in this article http://dgrin.smugmug.com/gallery/2160039 that it should go in the footer javascript. Does this make a difference?

It is complicated to figure out where something should go. It depends upon how and when it is being used. In general, you will get better perceived page loading performance if as much as possible is in the footer javascript, but some things need to be in the header area in order to work properly. If you didn't design this yourself and are just cutting and pasting from something that someone else wrote, then you should probably follow the directions.