page load issues

[Addman8]

Can someone please tell me if they are having periodic issues with pages not loading? It has been happening with my site WAY TOO OFTEN as of late. It is happening on multiple browsers and platforms.

Please advise. It is disgusting me to have to tell clients that I don't know what the problem is...


thanks,
matt

www.mattaddington.com

[jfriend]

Can someone please tell me if they are having periodic issues with pages not loading? It has been happening with my site WAY TOO OFTEN as of late. It is happening on multiple browsers and platforms.

Please advise. It is disgusting me to have to tell clients that I don't know what the problem is...


thanks,
matt

www.mattaddington.com (http://www.mattaddington.com)

I see two javascript errors in your page. You should probably fix those and then see if you are still having problems.

[Andy]

Hi Matt, your pages come up instantly for me - I'm in NY on Cablevision ISP.

How about some diagnostics:

http://smugmug.speedtest.net
We are the San Jose pyramid. Please let us know what the results are.

A traceroute from you to us will help:


http://smugmug.jot.com/WikiHome/Traceroute%20PC
http://smugmug.jot.com/WikiHome/Connection/Traceroute%20Mac


Thanks!

PS: I notice you made the "SmugMug" in your footer about 2px in height, please remove that formatting so that it is the normal size, thank you :thumb

[Addman8]

Hmmm...

here's what I got on the diagnostic:
http://www.speedtest.net/result/264720455.png (http://www.speedtest.net)

Here is the traceroute:
Traceroute has started ...

traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 7.359 ms 3.446 ms 4.188 ms
2 10.51.224.1 (10.51.224.1) 12.345 ms 18.222 ms 13.092 ms
3 er1rosemn.roch.mn.charter.com (24.159.193.65) 11.241 ms 11.602 ms 9.845 ms
4 172.18.153.105 (172.18.153.105) 27.156 ms 13.241 ms 13.021 ms
5 172.18.160.53 (172.18.160.53) 13.299 ms 13.008 ms 17.502 ms
6 199.s9-1-0.mpls-cust2.mpls.uswest.net (216.160.63.49) 17.626 ms 14.307 ms 14.518 ms
7 * * cer-core-01.inet.qwest.net (67.14.8.202) 34.933 ms
8 chp-brdr-02.inet.qwest.net (205.171.139.114) 54.139 ms 188.915 ms 204.060 ms
9 ge4-10-1000m.ar2.dca3.gblx.net (64.208.110.61) 31.890 ms 40.330 ms 31.850 ms
10 smugmug.gigabitethernet3-35.ar2.sjc2.gblx.net (64.214.196.246) 71.893 ms 70.310 ms 87.099 ms
11 lb1.sv1.smugmug.net (63.81.134.57) 70.267 ms 81.321 ms 80.464 ms
12 lb1.sv1.smugmug.net (63.81.134.57) 69.151 ms !H 77.645 ms !H 84.154 ms !H


I am not sure how I changed that 2px smugmug thing in my footer. I think it looks dumb anyway. I will have to fish around for that setting.

thanks,
matt

Hi Matt, your pages come up instantly for me - I'm in NY on Cablevision ISP.

How about some diagnostics:

http://smugmug.speedtest.net
We are the San Jose pyramid. Please let us know what the results are.

A traceroute from you to us will help:


http://smugmug.jot.com/WikiHome/Traceroute%20PC
http://smugmug.jot.com/WikiHome/Connection/Traceroute%20Mac


Thanks!

PS: I notice you made the "SmugMug" in your footer about 2px in height, please remove that formatting so that it is the normal size, thank you :thumb

[Addman8]

AHHHHHHHHHHHHHHHH!?!?!?! Now my header is not showing up!??! Andy, can you see it? Also, I change the footer size to 100% and it's huge...then I change it to 60% like the rest of my text and you can't even read "smugmug"....thoughts?
Hmmm...

here's what I got on the diagnostic:
http://www.speedtest.net/result/264720455.png (http://www.speedtest.net)

Here is the traceroute:
Traceroute has started ...

traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 7.359 ms 3.446 ms 4.188 ms
2 10.51.224.1 (10.51.224.1) 12.345 ms 18.222 ms 13.092 ms
3 er1rosemn.roch.mn.charter.com (24.159.193.65) 11.241 ms 11.602 ms 9.845 ms
4 172.18.153.105 (172.18.153.105) 27.156 ms 13.241 ms 13.021 ms
5 172.18.160.53 (172.18.160.53) 13.299 ms 13.008 ms 17.502 ms
6 199.s9-1-0.mpls-cust2.mpls.uswest.net (216.160.63.49) 17.626 ms 14.307 ms 14.518 ms
7 * * cer-core-01.inet.qwest.net (67.14.8.202) 34.933 ms
8 chp-brdr-02.inet.qwest.net (205.171.139.114) 54.139 ms 188.915 ms 204.060 ms
9 ge4-10-1000m.ar2.dca3.gblx.net (64.208.110.61) 31.890 ms 40.330 ms 31.850 ms
10 smugmug.gigabitethernet3-35.ar2.sjc2.gblx.net (64.214.196.246) 71.893 ms 70.310 ms 87.099 ms
11 lb1.sv1.smugmug.net (63.81.134.57) 70.267 ms 81.321 ms 80.464 ms
12 lb1.sv1.smugmug.net (63.81.134.57) 69.151 ms !H 77.645 ms !H 84.154 ms !H


I am not sure how I changed that 2px smugmug thing in my footer. I think it looks dumb anyway. I will have to fish around for that setting.

thanks,
matt

[twincitiesphoto]

I've been noticing problems today as well - sometimes only have the thumbnails on the page load or when I update a captoin it just takes forever to save the changes - I should mention it's specific to smugmug - other webpages are loading fine - but smugmug seems to stall out at times for some reason.

[Andy]

I've been noticing problems today as well - sometimes only have the thumbnails on the page load or when I update a captoin it just takes forever to save the changes -
You both are Minnesotans... what ISP do you use please?

[SteveM]

Hmmm...

here's what I got on the diagnostic:
http://www.speedtest.net/result/264720455.png (http://www.speedtest.net)

Here is the traceroute:
Traceroute has started ...

traceroute to hera.smugmug.com (63.81.134.23), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 7.359 ms 3.446 ms 4.188 ms
2 10.51.224.1 (10.51.224.1) 12.345 ms 18.222 ms 13.092 ms
3 er1rosemn.roch.mn.charter.com (24.159.193.65) 11.241 ms 11.602 ms 9.845 ms
4 172.18.153.105 (172.18.153.105) 27.156 ms 13.241 ms 13.021 ms
5 172.18.160.53 (172.18.160.53) 13.299 ms 13.008 ms 17.502 ms
6 199.s9-1-0.mpls-cust2.mpls.uswest.net (216.160.63.49) 17.626 ms 14.307 ms 14.518 ms
7 * * cer-core-01.inet.qwest.net (67.14.8.202) 34.933 ms
8 chp-brdr-02.inet.qwest.net (205.171.139.114) 54.139 ms 188.915 ms 204.060 ms
9 ge4-10-1000m.ar2.dca3.gblx.net (64.208.110.61) 31.890 ms 40.330 ms 31.850 ms
10 smugmug.gigabitethernet3-35.ar2.sjc2.gblx.net (64.214.196.246) 71.893 ms 70.310 ms 87.099 ms
11 lb1.sv1.smugmug.net (63.81.134.57) 70.267 ms 81.321 ms 80.464 ms
12 lb1.sv1.smugmug.net (63.81.134.57) 69.151 ms !H 77.645 ms !H 84.154 ms !H


I am not sure how I changed that 2px smugmug thing in my footer. I think it looks dumb anyway. I will have to fish around for that setting.

thanks,
matt
Hey Matt,

Your bandwidth and speedtest look just fine. There is some real oddness with your trace though. Seems to start off great, but then you start dropping packets and your ping spikes at hop #7 and 8. Pretty funky, and could mean line trouble outside, or hardware issues. Can you run a line quality test for us to take a peek at?

http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us.

This might reveal your IP, so if you're more comfortable, drop us a line at the the help desk (http://www.smugmug.com/help/emailreal) with the results instead. We'll get you on the right path.