HEADS UP: New Release, March 17, 2008. Slideshow Issues?

[Andy]

We plan on doing some system maintenance in conjunction with a planned new release, this Sunday night, March 16th. If all goes well, we'll be in read only mode for about 30 minutes. Photos will be viewable but you won't be able to update your sites, add photos, or use the shopping cart while in read only mode.

Exact time is to be determined, but if I had to guess it'll be somewhere +/- an hour or two from midnight, California time.

More precise info as we know it.

[DrDavid]

We plan on doing some system maintenance in conjunction with a planned new release, this Sunday night, March 16th. If all goes well, we'll be in read only mode for about 30 minutes. Photos will be viewable but you won't be able to update your sites, add photos, or use the shopping cart while in read only mode.

Exact time is to be determined, but if I had to guess it'll be somewhere +/- an hour or two from midnight, California time.

More precise info as we know it.
I can't wait for the new < mumble, mumble, mumble > to come online! The new < mumble, mumble, mumble > is going to be great!

< mumble, mumble, mumble > will be replaced with the real feature after I know what it is, and this text removed, so it will seem to future viewers that I knew what was going to be added to the site! :lol3

David

[Pamela]

I can't wait for the new < mumble, mumble, mumble > to come online! The new < mumble, mumble, mumble > is going to be great!

< mumble, mumble, mumble > will be replaced with the real feature after I know what it is, and this text removed, so it will seem to future viewers that I knew what was going to be added to the site! :lol3

David


Oh not fair David, Do tell, spit it all out:D

[Andy]

Bump

[Sheaf]

Here we go!

[omgitsacamera]

can't wait for the results!

[PBolchover]

Looking forward to it.

Top of my wish-list: Random photos in the flash slideshow...

[Tee Why]

Hmm, everyones slideshow seems to be not working now.

[Sheaf]

Hmm, everyones slideshow seems to be not working now.

Homepage slideshow or the slideshow in a gallery? We are trying to stamp out a few bugs, so hold tight. Any info you can give would be helpful.

[Tee Why]

homepage slide show was what I was talking about but looks like the slideshow in the gallery is not working as well, now that you mention it.

[DrDavid]

One other bug.. Title bar hack (to change the contents of the title bar based on the gallery you're in) has been broken. I disabled it, but, I'll reenable it in a few seconds.

http://www.wolfsnap.com/gallery/4281592_m9Cnd#261927736

David

[Andy]

One other bug.. Title bar hack (to change the contents of the title bar based on the gallery you're in) has been broken. I disabled it, but, I'll reenable it in a few seconds.

http://www.wolfsnap.com/gallery/4281592_m9Cnd#261927736

David
We didn't change anything afaik that should affect that.

[Andy]

Hmm, everyones slideshow seems to be not working now.

http://www.moonriverphotography.com/

[Furono]

Hmm, everyones slideshow seems to be not working now.

Mine is working. Checked yours and it's not. :dunno

[Sheaf]

homepage slide show was what I was talking about but looks like the slideshow in the gallery is not working as well, now that you mention it.

Could you give me some links and some info on your Web browser? Firefox, IE, Safari? Version?

Flashplayer version? http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

[Andy]

homepage slide show was what I was talking about but looks like the slideshow in the gallery is not working as well, now that you mention it.
Yours is working perfectly for me, looks beautiful :)
What browser, please?

[DrDavid]

dupe

[Andy]

dupe
Looks custom to me? :dunno
http://img.skitch.com/20080317-qkx7ab1ubgj9rii9uudnk5n9sn.jpg

[DrDavid]

We didn't change anything afaik that should affect that.
Well, it's definately reacting differently now vs. 1hr ago.

David

[DrDavid]

Well, it's definately reacting differently now vs. 1hr ago.

David
Seems to have fixed itself... odd..

[Allen]

Guess ya disabled the old show js, none of them are running.

[Furono]

My slideshow isn't working now. I'm using the new one. http://amizdad.smugmug.com/

Firefox 2.0.0.12

[Barb]

My slideshow isn't working now. I'm using the new one. http://amizdad.smugmug.com/

Firefox 2.0.0.12

Your slideshow on your homepage works fine for me. I'm also running FF. ??

[devbobo]

My slideshow isn't working now. I'm using the new one. http://amizdad.smugmug.com/

Firefox 2.0.0.12

try again, it's working fine for me

[omgitsacamera]

My slideshow seems to be working better on Safari now because the image after the splash was smaller.

Not so much on FF where the after splash image is gone altogether.

http://omgitsacamera.smugmug.com/

Safari 3.0.4, Firefox 2.0.0.12, Mac OS X 10.4.11

EDIT:Also noticed the new 'visitor view' button up top. Awesome!

[Sheaf]

My slideshow isn't working now. I'm using the new one. http://amizdad.smugmug.com/

Firefox 2.0.0.12

It's working for me. Can you check your Flash version? http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

[Tee Why]

Could you give me some links and some info on your Web browser? Firefox, IE, Safari? Version?

Flashplayer version? http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Hey good work. Already working now, both of them.

[DrDavid]

Slideshow bug:

Thumbnail #1 never shows up as a big photo, but instead, picture #1 is thumb #2, picture 2 is thumb 3, etc...

http://www.WolfSnap.com

David

[Allen]

I'm getting this in Firebug in about a half of my shows.

Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIScriptableInputStream.available]
undefined
(line 619)
http://www.photosbyat.com/gallery/4334894_Y5hEH

This one skipped the error and load.http://www.photosbyat.com/gallery/4332388_8Cof3
Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIScriptableInputStream.available]
[Break on this error] undefined
(line 619)
Album length is 88

[Furono]

It sits there for a very very long time on the little green smile, then after that I see at the bottom in Firefox "waiting api.smumug.com" for a few then it loads.

[dennismullen]

Wow, I can finaly see my 1920x1080 pictures on my 1920x1200 monitor. It isn't working though, and my homepage slideshow is broken.

[DrDavid]

Wow, I can finaly see my 1920x1080 pictures on my 1920x1200 monitor. It isn't working though, and my homepage slideshow is broken.
My slideshow button inside my galleries isn't clickable, and does nothing..

[devbobo]

My slideshow seems to be working better on Safari now because the image after the splash was smaller.

Not so much on FF where the after splash image is gone altogether.

http://omgitsacamera.smugmug.com/

EDIT:Also noticed the new 'visitor view' button up top. Awesome!

working fine for me on FF.

Note: you also have a javascript error on your page that you should look at...

RelevantTitle is not defined

[Andy]

If your homepage show isn't working, can you tell us if you are using a gallery, or a feed? :ear

[Tee Why]

Hmm things look ok with Firefox, but on IE 7, the slideshow on the homepage has only 5 thumbnails on the bottom of the slideshow and the slideshow is stuck on the first page. The gallery slideshow does not seem to work in IE either.

BTW gallery slideshow on Firefox looks just fabulous. Wow.

[Furono]

Mine is working now. Its coming up fast. :dunno Thanks

I was setting a gallery id in the bio box code.

[DrDavid]

If your homepage show isn't working, can you tell us if you are using a gallery, or a feed? :ear
Using a gallery for the show. But, thumbs and photos aren't synced..

David

[Sheaf]

Heh, things worked perfectly during testing. I swear!

Obviously, we are still working on this stuff. Thanks for the help everyone. Please give us links, browser information, etc.

[DrDavid]

Using a gallery for the show. But, thumbs and photos aren't synced..

David
IE7 XP pro, www.wolfsnap.com (http://www.wolfsnap.com) homepage show

[Elaine]

How awesome to have the option to generate square thumbs when setting up a gallery! Yay! I don't know if that came out just tonight, but I just noticed it tonight, so thanks!

My slideshow isn't working, but it's the old one (not flash). I don't see it in IE7 (logged in) or FF (logged out). It is run from a gallery.
http://e-heasley.smugmug.com/gallery/4120813_8FBsb#240380090
I can't seem to find the code for updating to the flashier version. I know it's probably obvious, but can someone help me out?

Thanks!

[Andy]

I can't seem to find the code for updating to the flashier version. I know it's probably obvious, but can someone help me out?

Thanks!

http://www.dgrin.com/showthread.php?t=73247
post #1.

[Sheaf]

IE7 XP pro, www.wolfsnap.com (http://www.wolfsnap.com) homepage show

It looks some of the problems on your site are related to your customization. It might take us a while to dig through it and figure out the issues. Sorry!

[DrDavid]

How awesome to have the option to generate square thumbs when setting up a gallery! Yay! I don't know if that came out just tonight, but I just noticed it tonight, so thanks!
Huh? Where? How? :scratch

[omgitsacamera]

Huh? Where? How? :scratch

Check the customise section of one your galleries.

[Barb]

Huh? Where? How? :scratch

Look in your gallery tools (customize gallery) under the look & feel section :)

[DrDavid]

It looks some of the problems on your site are related to your customization. It might take us a while to dig through it and figure out the issues. Sorry!
I haven't made any changes for the last few days, and everything was working before. So, odd.. But, I have faith in you guys :D (Just keep me up-to-date.. please!)

[Allen]

I'm getting this in Firebug in about a half of my shows.

Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIScriptableInputStream.available]
undefined
(line 619)
http://www.photosbyat.com/gallery/4334894_Y5hEH

This one skipped the error and load.http://www.photosbyat.com/gallery/4332388_8Cof3
Component returned failure code: 0x80470002 (NS_BASE_STREAM_CLOSED) [nsIScriptableInputStream.available]
[Break on this error] undefined
(line 619)
Album length is 88
Looks like it's the keyword and popular sources that are not running.
Popular feed here (http://atsmith2.smugmug.com/gallery/3834263). Keyword feeds here (http://www.photosbyat.com/gallery/4308055_ZHCjT), 66 shows not working, see show menu.

btw, show in PW'ed gallery using PW'ed source works. Still asks for PW to
start show though.

[Andy]

I haven't made any changes for the last few days, and everything was working before. So, odd.. But, I have faith in you guys :D (Just keep me up-to-date.. please!)
David, Barb will look tonight and see what you might have that's interfering. We'll get back to you as soon as we know something.

[DrDavid]

Look in your gallery tools (customize gallery) under the look & feel section :)
Cool! Just noticed it!

David

[Furono]

Visitor View is cool :thumb Works nice.

[Sheaf]

Cool! Just noticed it!

David

Our new help section (http://www.smugmug.com/help/picture-storage) on the matter:

Square thumbs give your gallery a clean look by automatically choosing a square portion of your image to be the representative thumbnail. This does not affect your original images and you can always switch back. Or, you can zoom the thumbs (http://www.smugmug.com/help/digital-photos) yourself, if you prefer.
Square thumbs will not take effect until you do something that generates new display copies like rotating or watermarking, or adding new photos. To apply square thumbs to an entire existing gallery, use a 'bulk' tool such as 'rotate photos.'

Edit: Example here (http://mandm.smugmug.com/gallery/3840051_Bj3eG#222129444)

[Barb]

I haven't made any changes for the last few days, and everything was working before. So, odd.. But, I have faith in you guys :D (Just keep me up-to-date.. please!)
Hi :)

You still have the old javscript from the flash slideshow in your footer javascript code box. Can you please remove that? Let's see if that fixes a few things for you.

If you want, I can remove it for you.

[DrDavid]

Hi :)

You still have the old javscript from the flash slideshow in your footer javascript code box. Can you please remove that? Let's see if that fixes a few things for you.

If you want, I can remove it for you.
I'll let you remove it.. I'm running a huge batch through i2e and the computer is CRAWLING.. :rolleyes Thanks!

David

[devbobo]

I haven't made any changes for the last few days, and everything was working before. So, odd.. But, I have faith in you guys :D (Just keep me up-to-date.. please!)

David,

The problem is with your ModifyText function, I have disabled it by commenting out the addEvent call.

The problem is that it replaces either http://DrDavid.smugmug.com or http://www.wolfsnap.com with either http://DrDavid.smugmug.com/galleries or http://www.wolfsnap.com/galleries and I believe that that is ovewriting the full screen slideshow url. You probably need to review that code so that it's not so obtrusive

Cheers,

David

[Barb]

I'll let you remove it.. I'm running a huge batch through i2e and the computer is CRAWLING.. :rolleyes Thanks!

David

Hi David,

I removed the old flash JS. See Dev's post about your modifyText stuff in your footer JS.

[DrDavid]

Hi David,

I removed the old flash JS. See Dev's post about your modifyText stuff in your footer JS.
I'm still getting the thumbs and pictures in the slideshow messed up...

Thumb #1 is of a adult woman. But, the first photo I see above the filmstrip is of a young girl and umbrella. That should be the second photo in the show though.. It's skipping the 1st photo.

David

[DrDavid]

I'm still getting the thumbs and pictures in the slideshow messed up...

Thumb #1 is of a adult woman. But, the first photo I see above the filmstrip is of a young girl and umbrella. That should be the second photo in the show though.. It's skipping the 1st photo.

David
This is on the homepage.... (sorry, I didn't specify)

The slideshows on the gallery pages are now working. I'll check out the rewrite statements later/tomorrow..

David

[DrDavid]

David,

The problem is with your ModifyText function, I have disabled it by commenting out the addEvent call.

The problem is that it replaces either http://DrDavid.smugmug.com or http://www.wolfsnap.com with either http://DrDavid.smugmug.com/galleries or http://www.wolfsnap.com/galleries and I believe that that is ovewriting the full screen slideshow url. You probably need to review that code so that it's not so obtrusive

Cheers,

David
But, then my breadcrumbs wont go to the /galleries page.. I'll see if I can get it to work some other way, but, that was a beautiful hack :cry

[DrDavid]

And... I'm still getting strange titlebar titles.. It works sometimes, but not other times. < sigh - all my coolest hacks aren't working...>

[Sheaf]

And... I'm still getting strange titlebar titles.. It works sometimes, but not other times. < sigh - all my coolest hacks aren't working...>

Screenshot? Logged in/out?

[DrDavid]

Screenshot? Logged in/out?
When I'm logged in.. It shows up as:

Wolf Snap Photography#261927649: Astros

http://www.wolfsnap.com/gallery/4281592_m9Cnd#261927649

EDIT: It's working in FF... Not in IE7 though

David

[dennismullen]

Hi :)

You still have the old javscript from the flash slideshow in your footer javascript code box. Can you please remove that? Let's see if that fixes a few things for you.

If you want, I can remove it for you.

I have the old slideshow in my footer too. I tried to use the flash slideshow code but it ends up on all pages not just my homepage. Right now my homepage slideshow is broken and the gallery fullscreen slideshow does not work either.

[devbobo]

But, then my breadcrumbs wont go to the /galleries page.. I'll see if I can get it to work some other way, but, that was a beautiful hack :cry

don't know if I would call it beautiful :lol3


Perhaps, something like this...


YE.onContentReady('breadcrumb', function() {
for (var i in this.childNodes) {
if (this.childNodes[i].tagName == "A") {
this.childNodes[i].href="/galleries";
break;
}
}
});

[Barb]

I have the old slideshow in my footer too. I tried to use the flash slideshow code but it ends up on all pages not just my homepage. Right now my homepage slideshow is broken and the gallery fullscreen slideshow does not work either.

You can add the new flash slideshow in your bio on your homepage. That way it will only show on your homepage.

http://wiki.smugmug.com/display/SmugMug/Flash+Slideshow

The full-screen slideshow is working okay for me on your site. What browser are you using that it doesn't work?

[DrDavid]

don't know if I would call it beautiful :lol3


Perhaps, something like this...


YE.onContentReady('breadcrumb', function() {
for (var i in this.childNodes) {
if (this.childNodes[i].tagName == "A") {
this.childNodes[i].href="/galleries";
break;
}
}
});


OK.. On the homepage.. FF shows the images in the right order in the slideshow.. BUT, I got this error:

TypeError: Error #1010: A term is undefined and has no properties.
at components::ImageCache/setIndex()
at components::ImageCache/next()
at slideshow/::stepTimerResponder()
at flash.utils::Timer/flash.utils:Timer::_timerDispatch()
at flash.utils::Timer/flash.utils:Timer::tick()

IE7 is messed up.. I'm erasing my cache to see if that fixes it, but, I'm thinking IE7 is doing something funky.

Thanks for the code I'm going to try it out.. :thumb (ok.. beautiful wasn't the right word... But, it WORKED! :lol3 )

David

[Andy]

I have the old slideshow in my footer too. I tried to use the flash slideshow code but it ends up on all pages not just my homepage. Right now my homepage slideshow is broken and the gallery fullscreen slideshow does not work either.
You just need to get it set up right - post in the slideshow thread, we'll help you get it up and going in no time. We'll help.

[DrDavid]

YE.onContentReady('breadcrumb', function() {
for (var i in this.childNodes) {
if (this.childNodes[i].tagName == "A") {
this.childNodes[i].href="/galleries";
break;
}
}
});
That code rocks! I wish I could understand how it works! :lol3 But, it's the bees-knees.. Thanks!

David

[Barb]

That code rocks! I wish I could understand how it works! :lol3 But, it's the bees-knees.. Thanks!

David

Dev IS the bees-knees :D :clap

[DrDavid]

Dev IS the bees-knees :D :clap
Dev... :bow:bow:bow:bow

Oh, clearing my cache fixed the slideshow issue in IE7... Damn microsoft software.. If I could run Linux 100% of the time and still do my day job I would.. But, I'm stuck with Windows :cry (At least my servers are Linux :ivar )

[Barb]

Damn microsoft software..

:lol3

[DrDavid]

Dev - can you see why my custom title stuff is messed up? I'm sure there's a better way to do that too! If I promise to put LOTS of :bow to praise you, will you fix it? :bow:bow:bow:bow:bow:bow:bow

EDIT: don't get it.. Working now.. Damn IE7 cache was all messed up apparently.. argh.... And, here I'm driving you guys nuts... Sorry! (But, the new breadcrumb redirect is the best thing since sliced bread!)

[Furono]

When using the "create a card" feature I can't get any categories to show on the first screen. I click it and nothing happens. "Click 'Categories' below and choose an occasion." is the screen. It makes a highlight box around it but nothing happens clicking it.

Using Firefox 2.0.0.12

[Sheaf]

When using the "create a card" feature I can't get any categories to show on the first screen. I click it and nothing happens. "Click 'Categories' below and choose an occasion." is the screen.

Yeah, that bug has been around a while. It hasn't been a super high priority because we are slow and don't have any cards except Holiday ones.

If you refresh the page once or twice, it may work.

[dennismullen]

The full-screen slideshow is working okay for me on your site. What browser are you using that it doesn't work?

Vista and E7.

[Barb]

Vista and E7.

Hmm, the fullscreen slideshow is working fine for me in your galleries using IE7. Can you give us a link to a gallery where it is not working for you?

[Elaine]

Feeling really dumb right now...where the heck is my bio box?

[Barb]

Feeling really dumb right now...where the heck is my bio box?

The old slideshow is using it now, so you can get to it by going into your control panel and click on the Settings tab. It's on the line that begins with password.

Once you remove the old slideshow code, you will see it on your homepage.

[Elaine]

The old slideshow is using it now, so you can get to it by going into your control panel and click on the Settings tab. It's on the line that begins with password.

Once you remove the old slideshow code, you will see it on your homepage.

OK...I wondered if it would show up if I removed the old code. I was just a little scared to try it without knowing first!
And, I thought the bio box was what I was using on my guestbook page, and that would seem to be the case. Do I just stick the new code in there with my guestbook/bio text?

[dennismullen]

Hmm, the fullscreen slideshow is working fine for me in your galleries using IE7. Can you give us a link to a gallery where it is not working for you?

On one computer the slideshow works but has title bar and sides so my 1920x1080 pictures do not fill the screen.
On my other computer the slideshow is fullscreen but only the first picture appears and stalls or I just get a black screen that says press escape to exit fullsreen mode. Both are Vista and E7. All galleries are the same.

If my old slideshow code is causing this it's a big headache, If I enable the bio to use the flash code it appears on my homepage and galleries pages.

[Barb]

OK...I wondered if it would show up if I removed the old code. I was just a little scared to try it without knowing first!
And, I thought the bio box was what I was using on my guestbook page, and that would seem to be the case. Do I just stick the new code in there with my guestbook/bio text?

Looks like you just copied your bio text into your guestbook gallery, so you should be fine. The guestbook is not actually using the biotext, so you can copy the new slideshow code into your bio and remove the text that is there. Make sure you have a copy of it somewhere -- just in case :)

[Elaine]

Looks like you just copied your bio text into your guestbook gallery, so you should be fine. The guestbook is not actually using the biotext, so you can copy the new slideshow code into your bio and remove the text that is there. Make sure you have a copy of it somewhere -- just in case :)

Thanks, Barb! I'm getting closer! My slideshow gallery does not have a password and does have external links turned on, but I do have it unlisted. Where the slideshow should be it is asking for a password. And it's doing that for every page where I have subcategories listed...but only in logged out IE 7. Sorry for all the trouble...this has probably been hashed out somewhere before!


EDIT: OK...I think I had an incomplete Album ID. Now it's not asking for a password, but it just says SmugMug with no pics.

EDIT: Doh! Now it's there! Now I just need to get rid of the thumbnail bar...I think I saw something about that...going to look!

Thanks!

[Barb]

Thanks, Barb! I'm getting closer! My slideshow gallery does not have a password and does have external links turned on, but I do have it unlisted. Where the slideshow should be it is asking for a password. And it's doing that for every page where I have subcategories listed...but only in logged out IE 7. Sorry for all the trouble...this has probably been hashed out somewhere before!

Check now :)

There was still some code in your footer javascript that I removed and also corrected the albumID in your slideshow code. Looking good!

[tdinardo]

It appears that my slideshow is no longer working correctly either. It runs through the gallery one time now. Before the update it cycled in a loop.

Loads and runs once with IE7 and FF. Thoght FF took about four minutes to load with "waiting for api.smugmug.com...." sitting in the lower left corner of the browser.... Once FF loads and plays the show once, that message is replaced with "Read api.smugmug.com".

Any ideas how to fix it?:dunno

Tom.

www.bellafaccie.com

[Elaine]

Check now :)

There was still some code in your footer javascript that I removed and also corrected the albumID in your slideshow code. Looking good!

Thanks so much, Barb!

Maybe I messed up the ID after you had fixed it?? Now it's back to just saying Smugmug in the slideshow space.

[Barb]

Thanks so much, Barb!

Maybe I messed up the ID after you had fixed it?? Now it's back to just saying Smugmug in the slideshow space.

Fixed your album ID. Check now?

[Elaine]

Fixed your album ID. Check now?

YAY! Thank you! My goodness...it's really late here, and you're another time zone later than me! :huh I appreciate all the help!

My pics are pretty small...do I mess with the 600, 600 to change that up? Also, they aren't centered...they seem to be a little to the right. How can I shift it around?

[Barb]

YAY! Thank you! My goodness...it's really late here, and you're another time zone later than me! :huh I appreciate all the help!

My pics are pretty small...do I mess with the 600, 600 to change that up? Also, they aren't centered...they seem to be a little to the right. How can I shift it around?

Yeah, the 600, 600 is your width and height. You can change that.

Add the following to your CSS code in your customization to center the slideshow:

#userBio {text-align: center !important;}

EDIT: Also, you will probably want to remove this from your CSS:

.homepage .boxBottom {
border: none;
padding-left: 107px;
}

That is forcing your slideshow to the right.

[Erick L]

Don't know if it's related but my homepage doesn't show up in IE. It worked fine two days ago.

[Elaine]

Yeah, the 600, 600 is your width and height. You can change that.

Add the following to your CSS code in your customization to center the slideshow:

#userBio {text-align: center !important;}

EDIT: Also, you will probably want to remove this from your CSS:

.homepage .boxBottom {
border: none;
padding-left: 107px;
}

That is forcing your slideshow to the right.

Brilliant! Thanks! Now, I think there's just one more thing...
In IE (not in FF) there is a white border that only shows up when I mouse over the slideshow. How to remove?

[Barb]

Brilliant! Thanks! Now, I think there's just one more thing...
In IE (not in FF) there is a white border that only shows up when I mouse over the slideshow. How to remove?

Sadly, that's an IE thing. Haven't figured out a way to fix that - not sure that there is :(

[Elaine]

Sadly, that's an IE thing. Haven't figured out a way to fix that - not sure that there is :(

Allrighty...how 'bout decreasing the amount of space between the bio box and my nav bar?

EDIT: Also, the slideshow does seem to stop at the end rather than cycling in a loop.

Going to bed now! Three cheers for Barb!!! :ivar

[Erick L]

Don't know if it's related but my homepage doesn't show up in IE. It worked fine two days ago.

Well, I took the slideshow out and it shows up fine now.

Another thing that might not be related, the thumbnails on the gallery page didn't show up in IE. I refreshed the page and they popped.

[Elaine]

One more thing...Visitor View is very cool! I think I've punched that button a hundred times tonight! I noticed that no matter where I am on the site, hitting VV always takes me back to my homepage. Then I have to navigate back to where I was. Not a big deal...just thought I'd mention it.

[Sheaf]

One more thing...Visitor View is very cool! I think I've punched that button a hundred times tonight! I noticed that no matter where I am on the site, hitting VV always takes me back to my homepage. Then I have to navigate back to where I was. Not a big deal...just thought I'd mention it.

We built it to reside solely on your homepage. It's only elsewhere because of your customization.

So I don't know if there is a solution to that for you. Sorry!

[Craig Ridley]

I am confused (which is not really hard)! Did the new release actually go in successfully and if so what was updated?

Also, I thought we were supposed to get messages via smugmail for maintenace windows etc - I got nothing :dunno

[James S]

Well the theme I have on mine is not working and neither is the slideshow. From what I can tell everyone with the old slideshow is no longer working. So I guess I need to update mine and put in the code for the new slideshow right?

If so it would have been nice to know this a few days before hand so I could update it.

[Juscherl]

HI!

I am new to this an dI am having a hard time finding my way through the tons of threads.

Since the update, I`ve got a slideshow in all of my galleries, but I don`t want it and hasn`t been there before!!!

:scratch

Please help me!?
Thanks

Juscherl

[caroline]

The slideshows are not working on either of my sites, in FF or safari. Any help please ?

Caroline

[devbobo]

The slideshows are not working on either of my sites, in FF or safari. Any help please ?

Caroline

it's a bug from our release earlier, we're working on it :thumb

[Andy]

The slideshows are not working on either of my sites, in FF or safari. Any help please ?

Caroline
Hang tight, we're working on things.... Sorry for the hassle.

[havanese]

Yes I have the latest flash...

In Firefox and IE (using MS Vista Business) the slideshow doesn't work for my galleries.

It goes black and full screen with the words "Hit Escape to exit slideshow". In firefox the words fade out and I'm left with a black screen and in IE the words never leave the screen.

The slideshow never starts I can only hit ESC to get back to the gallery.

My photos (http://randyandgerri.smugmug.com)

[Andy]

Yes I have the latest flash...

In Firefox and IE (using MS Vista Business) the slideshow doesn't work for my galleries.

It goes black and full screen with the words "Hit Escape to exit slideshow". In firefox the words fade out and I'm left with a black screen and in IE the words never leave the screen.

The slideshow never starts I can only hit ESC to get back to the gallery.

My photos (http://randyandgerri.smugmug.com)
Working out some bugs, sorry for the hassle, hang tight please.

[Andy]

HI!

I am new to this an dI am having a hard time finding my way through the tons of threads.

Since the update, I`ve got a slideshow in all of my galleries, but I don`t want it and hasn`t been there before!!!

:scratch

Please help me!?
Thanks

JuscherlHi, looking at your site I see normal smugmug style galleries. Can you pelase clear your cookies and try again? :ear

[Pamela]

My homepage slideshow is not working with Firefox



Edit: It sounds like your aware of this, sry, I know you guys are very busy and working hard .

[devbobo]

My homepage slideshow is not working with Firefox



Edit: It sounds like your aware of this, sry, I know you guys are very busy and working hard .

Pamela,

It working fine here for me, try a shift-refresh or trying your cache as a last resort.

Cheers,

David

[Pamela]

Pamela,

It working fine here for me, try a shift-refresh or trying your cache as a last resort.

Cheers,

David


What version of FF are you using?
Mine is 1.5.0.6
It worked yesterday, I really dont want to empty cache.

Edit: If I close out FF, then reoped , I get the first photo showing of the slideshow, and it just stays on the first photo.

[Andy]

Well the theme I have on mine is not working and neither is the slideshow. From what I can tell everyone with the old slideshow is no longer working. So I guess I need to update mine and put in the code for the new slideshow right?

If so it would have been nice to know this a few days before hand so I could update it.
Hi Rex,
stay tuned looking at your site.

EDIT: Rex, what is your site supposed to look like? I see you have sitewide theme of gradient white chosen, but you have other customizing in place, too. :ear

[digitalpins]

HI all from reading every post in this thread seems like their are a few bugs... Are you still working out the bugs? The reason I ask is because my website was fine and now my slideshow is kinda working but after the very first picture that shows before my slideshow starts all of my photos are smaller for some reason after the first photo. Why? I did not change anything at all.....:scratch This really has me confused...

please help

www.digitalpins.smugmug.com

[Pamela]

I went to a few of my friends who use flash slideshow, (not smugmug)
and theirs is working with Firefox for me. I would think that mine would be ok.
What do you suggest?

[Andy]

HI all from reading every post in this thread seems like their are a few bugs... Are you still working out the bugs? The reason I ask is because my website was fine and now my slideshow is kinda working but after the very first picture that shows before my slideshow starts all of my photos are smaller for some reason after the first photo. Why? I did not change anything at all.....:scratch This really has me confused...

please help

www.digitalpins.smugmug.com
Hi Ryan, I checked your site in 3 browsers, it all looks perfect here. Can you try clearing your browser cache completely, and closing, reopening your browser? :ear

[James S]

Hi Rex,
stay tuned looking at your site.

EDIT: Rex, what is your site supposed to look like? I see you have sitewide theme of gradient white chosen, but you have other customizing in place, too. :ear

Well the slideshow is now working. The sitewide theme is Gradient White. That is all for now that needs to be fixed.

I know some of my coding is a little off. It is on my TO DO list to completely overhaul the site.

If the theme cannot be fixed I can just change it. That is no big deal.

[digitalpins]

Hi Ryan, I checked your site in 3 browsers, it all looks perfect here. Can you try clearing your browser cache completely, and closing, reopening your browser? :ear

Thanks Andy I tried that and it did not help.. the pics below is what I am seeing. Looking below my splash screen or the photo that starts before my slideshow is the size I want it but now when the slideshow starts my photos looked smaller left and right when compared to the splash screen (my first photo).... This was not the case before..... before they were just fine :scratch

http://digitalpins.smugmug.com/photos/266846422_bwAps-L.jpg

http://digitalpins.smugmug.com/photos/266846439_6XYmR-L.jpg

[Andy]

Thanks Andy I tried that and it did not help.. the pics below is what I am seeing. Looking below my splash screen or the photo that starts before my slideshow is the size I want it but now when the slideshow starts my photos looked smaller left and right when compared to the splash screen (my first photo).... This was not the case before..... before they were just fine :scratch

http://digitalpins.smugmug.com/photos/266846422_bwAps-L.jpg

http://digitalpins.smugmug.com/photos/266846439_6XYmR-L.jpg

Your splash is an 800px image and you are telling your slideshow to load 723px images. We didn' t change that :)

[gundog]

Perhaps it's my imagination...it seems both of my sites slideshows on the home page repeated but now both do not on either IE or Firefox. Do they repeat for you?

Any ideas?

Thanks much!
AL

www.pamjamesonphotography.com (http://www.pamjamesonphotography.com)
www.gundogphotos.com (http://www.gundogphotos.com)

[digitalpins]

ok thank you andy....hmmm is their anyway or how can I make my slideshow images appear a bit wider but centered in the box I have on my homepage?

[Andy]

ok thank you andy....hmmm is their anyway or how can I make my slideshow images appear a bit wider but centered in the box I have on my homepage?
Please ask in the Shizam Slideshow thread, thank you.

[Andy]

Well the slideshow is now working. The sitewide theme is Gradient White. That is all for now that needs to be fixed.

I know some of my coding is a little off. It is on my TO DO list to completely overhaul the site.

If the theme cannot be fixed I can just change it. That is no big deal.
Rex, can we have permission to fix you up temporarily and then for good?

[Andy]

It appears that my slideshow is no longer working correctly either. It runs through the gallery one time now. Before the update it cycled in a loop.

Loads and runs once with IE7 and FF. Thoght FF took about four minutes to load with "waiting for api.smugmug.com...." sitting in the lower left corner of the browser.... Once FF loads and plays the show once, that message is replaced with "Read api.smugmug.com".

Any ideas how to fix it?:dunno

Tom.

www.bellafaccie.com
seems to be working for me, can you verify if this is still an issue?

[Andy]

Perhaps it's my imagination...it seems both of my sites slideshows on the home page repeated but now both do not on either IE or Firefox. Do they repeat for you?

Any ideas?

Thanks much!
AL

www.pamjamesonphotography.com (http://www.pamjamesonphotography.com)
www.gundogphotos.com (http://www.gundogphotos.com)
Might be a bug, we'll check. Stay tuned.

[Andy]

I am confused (which is not really hard)! Did the new release actually go in successfully and if so what was updated?

Also, I thought we were supposed to get messages via smugmail for maintenace windows etc - I got nothing :dunno


http://blogs.smugmug.com/release-notes/2008/03/17/silky-smooth-slideshow-eye-candy/

[Barb]

Perhaps it's my imagination...it seems both of my sites slideshows on the home page repeated but now both do not on either IE or Firefox. Do they repeat for you?

Any ideas?

Thanks much!
AL

www.pamjamesonphotography.com (http://www.pamjamesonphotography.com)
www.gundogphotos.com (http://www.gundogphotos.com)

Hi Al,

Your slideshow is looping fine for me. Can you completely clear your cache and see if that helps.

[rla1022]

My show is not workig on my homepage in two different machines. I am using the flash slideshow and usingthe recenetly added phots feed. It does not work in FF or IE on either machine. My site is http://zoe-grace.smugmug.com

Thanks

Randy

[dennismullen]

On one computer the slideshow works but has title bar and sides so my 1920x1080 pictures do not fill the screen.
On my other computer the slideshow is fullscreen but only the first picture appears and stalls or I just get a black screen that says press escape to exit fullsreen mode. Both are Vista and E7. All galleries are the same.

If my old slideshow code is causing this it's a big headache, If I enable the bio to use the flash code it appears on my homepage and galleries pages.

Well, this morning my home page slideshow works again:) Not sure what changed but that is good news. However, on one computer the "fullscreen" slideshow has a titlebar, and address bar, and sides. The slideshow works but it is not fullscreen. The other computer wants to go fullscreen, but locks on the opening page.

[georges]

The new slide shows look great, but how do I turn the comments on or off?

Many of my galleries are locked into "journal" with the slide show button turned on. The old slideshow had a checkbox for turning comments on or off. I haven't found that option on the new slideshow. Right clicking brings up a flash dialog box.

Any hints?

Here's an example link:

http://Georges.smugmug.com/gallery/2841845_LBBe7/1/152251951_HNiSS

Thanks, gs

[DrDavid]

Are there any plans to add the "Add to Shopping Cart" link back to the slideshow? I thought that was a nice feature. :thumb

David

[Andy]

Are there any plans to add the "Add to Shopping Cart" link back to the slideshow? I thought that was a nice feature. :thumb

David
What slideshow? It's there now, in the gallery style, and always has been :thumb


http://img.skitch.com/20080317-rxhgkau12mk14f3pkyhcw6bj8g.jpg

[Andy]

The old slideshow had a checkbox for turning comments on or off.

You mean "captions" which are different than "comments" - correct, there's not that option at the moment, with the full screen slideshow. You can have them with the gallery style slideshow though :thumb

[scotte]

So no captions now with fullscreen slideshow
because you are using Flash?

Also with window resizing the photos are cutoff depending on orientation.
one more thing, does the size of the pictures have any effect on the slideshow speed. IE if i have originals enabled. It seems to run slower with the new Flash slideshow.
thanks

[georges]

Sorry Andy, yes I did mean captions.

Frankly, if there's no option, I'd rather they were on than off.

Am I reading to much into your wording by thinking this option may return?

You mean "captions" which are different than "comments" - correct, there's not that option at the moment, with the full screen slideshow. You can have them with the gallery style slideshow though :thumb

[Andy]

Am I reading to much into your wording by thinking this option may return?
Could be, not really sure. We'll see what future releases bring. Thanks for letting us know how important they are to you!

[DrDavid]

What slideshow? It's there now, in the gallery style, and always has been :thumb

No, the old gallery slideshow had the banner at the top that allowed you to see the image # you were viewing, and a few options.. INCLUDING 'add to cart'. It was that banner at the top in the old full screen slideshow.

David

[scotte]

So no more captions on the fullscreen slideshow?
I used them all the time.

was it considered to perhaps put that feature in the slideshow before using it?

Is it going to happen in the future?

very disappointing

thanks

[Andy]

No, the old gallery slideshow had the banner at the top that allowed you to see the image # you were viewing, and a few options.. INCLUDING 'add to cart'. It was that banner at the top in the old full screen slideshow.

David
sorry, fs slideshow did not have add to cart:
http://img.skitch.com/20080317-jwsm8sjeuckd2gc6sxugs33fak.jpg

[Andy]

So no more captions on the fullscreen slideshow?
I used them all the time.

was it considered to perhaps put that feature in the slideshow before using it?

Is it going to happen in the future?

very disappointing

thanks
Thanks for telling us how important they are to you!
We'll see what can be done, give us some time.

[shniks]

Thanks for telling us how important they are to you!
We'll see what can be done, give us some time.


Hey guys,


Last night I noticed there was a message in the placeholder for the header image (not sure what the technical term is- but this is the image that one can paste on every page above the Navbar). Once you maintenance was completed, I can see that image correctly in Safari and Firefox, but cannot see any image above my Navbar in IE7. What do you think is wrong? :scratch :dunno

Thanks

Nikhil
http://shniks.smugmug.com

[Barb]

Well the slideshow is now working. The sitewide theme is Gradient White. That is all for now that needs to be fixed.

I know some of my coding is a little off. It is on my TO DO list to completely overhaul the site.

If the theme cannot be fixed I can just change it. That is no big deal.

Hi :)

Can you check your site now? Is it back to normal?

[rla1022]

My show is not workig on my homepage in two different machines. I am using the flash slideshow and usingthe recenetly added phots feed. It does not work in FF or IE on either machine. My site is http://zoe-grace.smugmug.com

Thanks

Randy
Mine is still not working. Http://zoe-grace.smugmug.com
i was using the recent photos feed and switched to a single gallery thinking maybe it was the videos that i uploaded that broke it. Stillnot working though

[Barb]

Mine is still not working. Http://zoe-grace.smugmug.com
i was using the recent photos feed and switched to a single gallery thinking maybe it was the videos that i uploaded that broke it. Stillnot working though

Look now. Working? The AlbumKey needs to be on a separate line in the slideshow code. Take a look.

[rla1022]

Look now. Working? The AlbumKey needs to be on a separate line in the slideshow code. Take a look.

Thank you Barb.

[Pamela]

Im at work now, my web only shows the first photo of my slideshow, the slideshow isnt running. Im using IE, my friend tried my site using FF, she said it was not working at that time. (2hrs ago)


Currently it isnt working from this pc with IE.

[Barb]

Im at work now, my web only shows the first photo of my slideshow, the slideshow isnt running. Im using IE, my friend tried my site using FF, she said it was not working at that time. (2hrs ago)


Currently it isnt working from this pc with IE.

Hi,

Your slideshow is working great for me. It is possible that your work is blocking flash or something else?

[shniks]

Hey guys,


Last night I noticed there was a message in the placeholder for the header image (not sure what the technical term is- but this is the image that one can paste on every page above the Navbar). Once you maintenance was completed, I can see that image correctly in Safari and Firefox, but cannot see any image above my Navbar in IE7. What do you think is wrong? :scratch :dunno

Thanks

Nikhil
http://shniks.smugmug.com



Interestingly the update seems to have erased some of the CSS code (specifically it deleted parts of the URL for the header image). I replaced the URL in the CSS and now it is working fine.


Cheers,

Nikhil
http://shniks.smugmug.com

[Pamela]

Hi,

Your slideshow is working great for me. It is possible that your work is blocking flash or something else?

Barb

You could be right about that. I havent checked that here. I will check on another computer .



Thanks :D

[scooter78666]

I just now logged onto my SmugMug albums. Surprise,Surprise. I hardly recognized the slideshow format! Can't say just yet if I like the changes or not. But I most definitely wiill NOT like them if I can't find a way to display captions while in full-screen slideshow mode. Can someone tell me how to do that? I detest in general the large number of totally uncaptioned, unidentified pics which I find in Online photo albums generally. But if others don't care to caption their photos, so be it. But MINE are captioned, virtually exery single one of my thousands of Smug Mug photos. If I cannot display those captions while in full-screen slideshow mode, THAT will be a major setback!

Please tell me I can...and how to. Thanks (scooter78666)

[Andy]

I just now logged onto my SmugMug albums. Surprise,Surprise. I hardly recognized the slideshow format! Can't say just yet if I like the changes or not. But I most definitely wiill NOT like them if I can't find a way to display captions while in full-screen slideshow mode. Can someone tell me how to do that? I detest in general the large number of totally uncaptioned, unidentified pics which I find in Online photo albums generally. But if others don't care to caption their photos, so be it. But MINE are captioned, virtually exery single one of my thousands of Smug Mug photos. If I cannot display those captions while in full-screen slideshow mode, THAT will be a major setback!

Please tell me I can...and how to. Thanks (scooter78666)Thanks for the feedback - you can't, right now. We'll surely discuss this internally and we really appreciate your post!

[scooter78666]

Thanks for the feedback - you can't, right now. We'll surely discuss this internally and we really appreciate your post!

Thanks, Andy.

[dennismullen]

Well, this morning my home page slideshow works again:) Not sure what changed but that is good news. However, on one computer the "fullscreen" slideshow has a titlebar, and address bar, and sides. The slideshow works but it is not fullscreen. The other computer wants to go fullscreen, but locks on the opening page.

OK, I got the two computers to act alike. I deleted the flash plugins and active-x for adobe. The slideshow then reloaded the flash plugin.
I deleted everthing from customization to make it virgin and when I click slideshow the screen still goes black and says "click esc to exit fullscreen mode". Then nothing.
Once in a while the first picture will load, but that's it.

Not sure I like seeing thumbnails below the picture though, they should disappear if you move the curser off the screen.

[guy]

We plan on doing some system maintenance in conjunction with a planned new release, this Sunday night, March 16th. If all goes well, we'll be in read only mode for about 30 minutes. Photos will be viewable but you won't be able to update your sites, add photos, or use the shopping cart while in read only mode.

Exact time is to be determined, but if I had to guess it'll be somewhere +/- an hour or two from midnight, California time.

More precise info as we know it.
So after reading through all this thread could someone at SM give us a summary of the changes that were made & features that were added / changed? It's hard to decipher among the chaff

Thanks:D

[Barb]

So after reading through all this thread could someone at SM give us a summary of the changes that were made & features that were added / changed? It's hard to decipher among the chaff

Thanks:D

Here ya go :)

http://blogs.smugmug.com/release-notes/

[Andy]

So after reading through all this thread could someone at SM give us a summary of the changes that were made & features that were added / changed? It's hard to decipher among the chaff

Thanks:D
http://www.dgrin.com/showthread.php?t=86130

[Chiller]

I seem to be having the slideshow issue too. I have checked on different computers at work . Some use Firefox, some use IE. But it seems to be either stuck on my first image, or just a little green Smugmuggy thingy in the middle of the page. :scratch :scratch

[dennismullen]

OK, I got the two computers to act alike. I deleted the flash plugins and active-x for adobe. The slideshow then reloaded the flash plugin.
I deleted everthing from customization to make it virgin and when I click slideshow the screen still goes black and says "click esc to exit fullscreen mode". Then nothing.
Once in a while the first picture will load, but that's it.


Barb,

I went to your site and it does the same thing for me. On both my Vista with IE7 machines.

[BenA2]

Barb,

I went to your site and it does the same thing for me. On both my Vista with IE7 machines.
Ditto. No one's homepage or gallery slideshows are working for me in FF or IE either.

[Chiller]

I hit F5 , and it came up, slow but sure. Seems every photo has to load before it actually flowed smooth. We checkin on a computer at the company next door, and it was a no go. :scratch

[raptorcaptor]

Don't know if this is something you are aware of but I'm getting a large black box in all of my galleries (IE 7) Don't have this problem if FF.

[Andy]

Don't know if this is something you are aware of but I'm getting a large black box in all of my galleries (IE 7) Don't have this problem if FF.
I'm seeing this:

http://img.skitch.com/20080317-88txecg325sr9cmj7kp1ck877h.jpg

try clearing your ie7 cookies and cache?
http://www.smugmug.com/gallery/3232532

To clear your cookies in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Cookies..." button and click on that. That will remove all the cookies from your browser.

http://www.smugmug.com/gallery/3232576

To clear your cache in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Files..." button and click on that.

[raptorcaptor]

I'm seeing this:


try clearing your ie7 cookies?


To clear your cookies in Internet Explorer 7, click on "Tools". It's in the top right corner of the browser. Then select "Internet Options". That's going to open a new window with some options. Make sure that the "General" tab is selected. Then click on "Delete..." under the Browsing History section. That will bring up another window. Locate the "Delete Cookies..." button and click on that. That will remove all the cookies from your browser.

Took a few times deleting the cache but its working now. (I'm using XP btw)

I take that back. I'm still getting the black box!

[Elaine]

One more thing...Visitor View is very cool! I think I've punched that button a hundred times tonight! I noticed that no matter where I am on the site, hitting VV always takes me back to my homepage. Then I have to navigate back to where I was. Not a big deal...just thought I'd mention it.

Just another note...When I'm somewhere other than my homepage in Owner View, clicking Visitor View takes me to my hompage (and I have to click back to where I was originally). When I'm somewhere other than my homepage in Visitor View, clicking Owner View keeps me on the same page. :thumb It would be nice if clicking Visitor View did not have to go to the homepage but could stay on the page where it was clicked.

Thanks for the updates, folks!

[Elaine]

We built it to reside solely on your homepage. It's only elsewhere because of your customization.

So I don't know if there is a solution to that for you. Sorry!

Oops! Sorry I missed this reply before I mentioned it again. Thanks for the heads-up!

[BenA2]

Ditto. No one's homepage or gallery slideshows are working for me in FF or IE either.

Seems to be working now.

Still kinda slow, but that could be my connection.

[denisegoldberg]

I have been unable to run the full screen slideshow in IE7 on Vista. It runs in Firefox on Vista, and it runs in IE7 on XP.

I've only enabled the full screen slideshow in one gallery for now - http://denise.smugmug.com/gallery/3961344.

If I request a full-screen slideshow, I see a full screen of bright green flash by, followed by a full screen of black containing the message "press esc to exit full screen mode". That screen remains, no photos. If I hit esc, I am back in my gallery. If I click the slideshow button again, I am placed in full screen mode - this time with the first slide in my gallery showing, the thumbs across the bottom, and the same message showing in the middle of the screen. The slideshow is not active, and I am unable to click anywhere on the screen. Actually, that's probably not quite true. I can click once, but nothing happens and at that point the mouse pointer is gone.

On the off chance that my customization is causing the problem, I tried a slideshow on my sister's account. She has a standard account, so no customization. The same problem occurs there. I also tried it on Barb's www.photoscapedesign.com (http://www.photoscapedesign.com), same problem occurs there too.

I have already tried clearing the temporary files, no change in behavior.

Any ideas?

--- Denise

[darryl]

KEEE-rap. Yeah yeah, full-screen slideshows are sexy and all, but I guess they only work well if you've got crazy fast MacPros (ahem) with connections that are somehow faster than mine to SmugMug's servers.

I've tested full-screen with on a Ubuntu Linux box w/ quad 3GHz CPUs and 2GB of RAM (Dell Precision 690) as well as a much more modest (but still not slow!) Win XP box running on a single 2.8GHz CPU w/ 1GB of RAM (Dell Optiplex GX620).

Full-screen slideshow is sluggish, and laggy. It comes up with the first photo, and thumbs *crawl* to load. When they finally do, if I want to skip to an interesting photo by clicking on a thumb, there is a noticable lag before the progress bar shows up and it switches. If I impatiently click on several thumbs while waiting for the first one, it queues them up, and then they load in quick sequence, although even then, there are substantial lags between photo loads.

It's really really annoying.

Thank god the slideshow "style" option is still available from the drop-down. That works very well, and is much better than the old JavaScript version. My suggestion is to make *that* the default action for the Slideshow button, and provide a "full screen" option from within there. And then I would suggest you fix the laggy full-screen slideshow. Because it sucks.

Sorry, I'm not usually so cranky (really!), but I'm really not pleased with this particular "upgrade".

(Oh yeah, network connection is a DS3 on AT&T's network in Sunnyvale, CA. A traceroute from Smugmug to here shows that it's going out the llnw.net pipe and coming in on our pbi.net circuit. No more than 6 little hops.)

Everything else on SmugMug is loading fine. Using Lightbox in XL or slideshow "style" in Large I can flip through photos quite rapidly.

Nyeh.

[Andy]

Nyeh.
We're terribly concerned with speed. I'm on the east coast, much further away from you :)

The first slide in an originals-enabled gallery

http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399

for me starts in 4-5secs on IE6 XP and 2-3secs on Safari3 Mac.

Thanks for the feedback, I shared this right with the developers. We want it to be fast for all!

[Barb]

I have been unable to run the full screen slideshow in IE7 on Vista. It runs in Firefox on Vista, and it runs in IE7 on XP.

I've only enabled the full screen slideshow in one gallery for now - http://denise.smugmug.com/gallery/3961344.

If I request a full-screen slideshow, I see a full screen of bright green flash by, followed by a full screen of black containing the message "press esc to exit full screen mode". That screen remains, no photos. If I hit esc, I am back in my gallery. If I click the slideshow button again, I am placed in full screen mode - this time with the first slide in my gallery showing, the thumbs across the bottom, and the same message showing in the middle of the screen. The slideshow is not active, and I am unable to click anywhere on the screen. Actually, that's probably not quite true. I can click once, but nothing happens and at that point the mouse pointer is gone.

On the off chance that my customization is causing the problem, I tried a slideshow on my sister's account. She has a standard account, so no customization. The same problem occurs there. I also tried it on Barb's www.photoscapedesign.com (http://www.photoscapedesign.com), same problem occurs there too.

I have already tried clearing the temporary files, no change in behavior.

Any ideas?

--- Denise

Hi Denise,

Sorry you're having problems :( We are certainly looking into this. Can you check one thing for me?

http://denise.smugmug.com/photos/swfpopup.mg?AlbumID=3961344&AlbumKey=8Ho4N

If you click on that link, does the slideshow work for you?

[dennismullen]

Hi Denise,

Sorry you're having problems :( We are certainly looking into this. Can you check one thing for me?

http://denise.smugmug.com/photos/swfpopup.mg?AlbumID=3961344&AlbumKey=8Ho4N

If you click on that link, does the slideshow work for you?

I can answer as I have the exact same problem.
Yes it works, but with a titlebar, address bar, and sides, etc. so not fullscreen. My 1920x1080 pictures will not fill the screen.

[Barb]

I can answer as I have the exact same problem.
Yes it works, but with a titlebar, address bar, and sides, etc. so not fullscreen. My 1920x1080 pictures will not fill the screen.

The link I provided will give you title bar, etc. If you go to a gallery, and click on the slideshow button, you should get a window without titlebar, address bar. Are you not?

[dennismullen]

The link I provided will give you title bar, etc. If you go to a gallery, and click on the slideshow button, you should get a window without titlebar, address bar. Are you not?

It works when the window first opens as discribed. If iI hit escape and get out of it, then use the slideshow button to open it again, it opens fullscreen black, etc. as denise discribed, and doesn't work.

[Barb]

It works when the window first opens as discribed. If iI hit escape and get out of it, then use the slideshow button to open it again, it opens fullscreen black, etc. as denise discribed, and doesn't work.

Hm, I cannot replicate that in IE7. If I click slideshow, it opens, plays, and if I close and then click slideshow again, it plays. We'll look into this.

[dennismullen]

Hm, I cannot replicate that in IE7. If I click slideshow, it opens, plays, and if I close and then click slideshow again, it plays. We'll look into this.

It seems to work in a window, (when I click your link it opens in a window) but not fullscreen. Also when in the window, right click settings works, but fullscreen it does not.

Are you using Vista?

[Barb]

It seems to work in a window, (when I click your link it opens in a window) but not fullscreen. Also when in the window, right click settings works, but fullscreen it does not.

Are you using Vista?

Yes, IE7 in Vista.

Right-clicking on either the fullscreen (clicking on the slideshow) button or via the link I gave above gives me the exact same options: print, settings, about adobe flash player 9.

[dennismullen]

Yes, IE7 in Vista.

Right-clicking on either the fullscreen (clicking on the slideshow) button or via the link I gave above gives me the exact same options: print, settings, about adobe flash player 9.

Yes, but the settings option doesn't respond in fullscreen for me.

[Barb]

Yes, but the settings option doesn't respond in fullscreen.

Can you go here and let us know what version of flash you have in IE?

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

[dennismullen]

Can you go here and let us know what version of flash you have in IE?

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

It's the latest version. WIN 9,0,115,0.

[denisegoldberg]

Can you check one thing for me?

http://denise.smugmug.com/photos/swfpopup.mg?AlbumID=3961344&AlbumKey=8Ho4N

If you click on that link, does the slideshow work for you?
Hey Barb -
Unfortunately, that doesn't work either. The link takes me to a totally black browser screen.

--- Denise

[Barb]

Hey Barb -
Unfortunately, that doesn't work either. The link takes me to a totally black browser screen.

--- Denise

Hi Denise,

Go here:

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

And let us know what version of flash you have. Thx :)

[Pupator]

If I request a full-screen slideshow, I see a full screen of bright green flash by, followed by a full screen of black containing the message "press esc to exit full screen mode". That screen remains, no photos. If I hit esc, I am back in my gallery. If I click the slideshow button again, I am placed in full screen mode - this time with the first slide in my gallery showing, the thumbs across the bottom, and the same message showing in the middle of the screen. The slideshow is not active, and I am unable to click anywhere on the screen. Actually, that's probably not quite true. I can click once, but nothing happens and at that point the mouse pointer is gone.

This 100% describes my experience on IE7 (actually IE8 in IE7 emulation mode) in Vista.

http://paulsclicks.smugmug.com/photos/267029149_4MGzv-L-0.jpg

[Barb]

This 100% describes my experience on IE7 (actually IE8 in IE7 emulation mode) in Vista.

http://paulsclicks.smugmug.com/photos/267029149_4MGzv-L-0.jpg

Hi,

Have you tried in regular IE7? We don't support beta browsers, I'm afraid, so would love to know if you are having a problem in IE7.

[Pupator]

Hi,

Have you tried in regular IE7? We don't support beta browsers, I'm afraid, so would love to know if you are having a problem in IE7.

(For the record, IE7 emulation mode is really good at pretending to be, IE7, though I do understand your point.)

On the wife's computer now. Logged into smugmug for the first time. Opened a gallery of mine (different from the one I'd tried the slideshow on before), and it worked perfectly.

Then I returned to my galleries and clicked on the gallery that I had tried the slide show on my computer - no dice - just a black screen.

Tried a 3rd gallery - also a black screen. Note that this problem (black screen) is very different from what I was experiencing on my own computer.

Oh, and she has adobe version 9,0,28,0

[Barb]

(For the record, IE7 emulation mode is really good at pretending to be, IE7, though I do understand your point.)

On the wife's computer now. Logged into smugmug for the first time. Opened a gallery of mine (different from the one I'd tried the slideshow on before), and it worked perfectly.

Then I returned to my galleries and clicked on the gallery that I had tried the slide show on my computer - no dice - just a black screen.

Tried a 3rd gallery - also a black screen. Note that this problem (black screen) is very different from what I was experiencing on my own computer.

Oh, and she has adobe version 9,0,28,0

Hi,

Thanks!

can you update your wife's computer to the most recent version of flash and see if that helps?

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

[denisegoldberg]

http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

And let us know what version of flash you have. Thx :)
Results of the test were: WIN 9,0,115,0

--- Denise

[Barb]

It's the latest version. WIN 9,0,115,0.

Thank you. I'm taking notes and passing them on to our sorcerers.

[Barb]

Results of the test were: WIN 9,0,115,0

--- Denise

Thanks Denise. That's the most recent version. I'm passing that information on.

[Pupator]

Hi,

Thanks!

can you update your wife's computer to the most recent version of flash and see if that helps?

http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

That update makes it work in all galleries on her computer (though slow to start).

[Barb]

That update makes it work in all galleries on her computer (though slow to start).

Great, thank you. Good info.

[Pupator]

Back on my computer:

Still no love in IE, with the most recent flash.

In FF (2.0.0.9) - first time I tried I got a "Holy Cow" upgrade flash message. Did that, now it works fine except in the wrong monitor.

That is to say, I was viewing FF in the secondary monitor and the slideshow opened in the primary.

[jfriend]

Are slideshows completely busted for password-protected galleries. They work (slowly though 6-8 seconds to load for each image) on non-password protected galleries, but don't work at all on password-protected galleries.

I view the gallery like a normal viewer. I'm prompted for the password. I enter the password and am taken to the gallery. I press the slideshow button. I first get the Press Esc message, then that goes away and all I have is a giant black screen. Nothing ever appears. I can press Esc to get back to the gallery.

The old Smugmug slideshow used to work on password protected galleries and the slideshow button is still offered. I've done no customization related to slideshows. I'm just talking about the built-in slideshow that comes up when you hit the slideshow button in a gallery.

Same result with IE6 and Firefox. Slideshows work for me on public galleries with no password.

[darryl]

We're terribly concerned with speed. I'm on the east coast, much further away from you :)

The first slide in an originals-enabled gallery

http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399

for me starts in 4-5secs on IE6 XP and 2-3secs on Safari3 Mac.

Thanks for the feedback, I shared this right with the developers. We want it to be fast for all!

Hi Andy:

The issue isn't with the first image load. It's with the new fancy thumbnal nav along the bottom. I think most people will be drawn to click on thumbnails that they think look interesting. When I do this, there is a noticable lag before images load. And it doesn't matter whether the slideshow is paused or not. From the example above, if I click on one of the Ghost Rider shot, there is a 7-second delay before the image shows up (or worse still, not even the progress bar). I then click on a few other shots, and they come up right away (crossfading as soon as I click), but the I went to click on the Hulk (hello), and again with a delay, this time only 2 seconds, but still, when you're used to the instantaneous switching in Lightbox, or the old JS slideshow or in the new slideshow style presentation, this is really annoying.

Version 9.0.115.0 of Flash.

--Darryl

[Pamela]

Still have problems here. With Safari login mode, the slideshow on homepage is slow and my horizontal photos are missing the borders on the left and right sides.


With Safari vistor mode, the slideshow stop at the wedding cake, and jumps through more than one photo at a time, in areas


With Firefox I only see the first photo.


One of my concerns is , when possible clients go to my site , they will turn away, especially if they are told to install latest editions in software or empty caches.

[denisegoldberg]

Thanks Denise. That's the most recent version. I'm passing that information on.
Barb -
One more piece of possibly related information - the slideshow style (from the style dropdown) also does not work on any of my galleries in IE7 on Vista. It's fine in Firefox, and my XP machine is at work, so I'll need to check that in the morning.

Symptoms? I get a screen showing my gallery description, the slideshow controls, and a big empty space for the missing slideshow.

--- Denise

[Shizam]

Are slideshows completely busted for password-protected galleries. They work (slowly though 6-8 seconds to load for each image) on non-password protected galleries, but don't work at all on password-protected galleries.

I view the gallery like a normal viewer. I'm prompted for the password. I enter the password and am taken to the gallery. I press the slideshow button. I first get the Press Esc message, then that goes away and all I have is a giant black screen. Nothing ever appears. I can press Esc to get back to the gallery.

The old Smugmug slideshow used to work on password protected galleries and the slideshow button is still offered. I've done no customization related to slideshows. I'm just talking about the built-in slideshow that comes up when you hit the slideshow button in a gallery.

Same result with IE6 and Firefox. Slideshows work for me on public galleries with no password.

Hey Jfriend,
we think we have a solution for this and are testing it out, more info soon.

Sam

[Chiller]

I just got in and tried it on my home computers. The slide show comes up, but the images are very staggered. Seems the duration of each photo sits on the screen for different lenghts. :scratch :scratch But it is workin...a bit.

[James S]

Rex, can we have permission to fix you up temporarily and then for good?

Permission granted!

[Barb]

Permission granted!

Hi,

I think we actually fixed your site earlier today. Can you check and let us know?

[omgitsacamera]

I have noticed (along with the first image after the splash gone 90% of the time) that JPEG artifacts that were not there yesterday have creeped in.

(The home page slideshow)

[James S]

Hi,

I think we actually fixed your site earlier today. Can you check and let us know?

Yeah it is the right theme and the slideshow is now working. Wednesday I plan to update a redo a lot of stuff. Thanks for the fix.

[jfriend]

Hey Jfriend,
we think we have a solution for this and are testing it out, more info soon.

Sam

OK, I guess I'll wait. This does seem like a really basic test case that was missed though. I'm sure glad I didn't just go live with a bunch of sports galleries in the last few days that would now have busted slideshows.

[Llywellyn]

No idea if this is related to this update, but the lightbox seems to not be working for me in this gallery: http://www.theoriginalblackcat.com/gallery/4235287_z9vPi I click and nada. :scratch

If I try to click on one of the sizes in the flyout menu, the menu starts to travel on down the page, detaching itself from the photo. Really weird. And a bit amusing. :giggle

Using FF.

[Barb]

No idea if this is related to this update, but the lightbox seems to not be working for me in this gallery: http://www.theoriginalblackcat.com/gallery/4235287_z9vPi I click and nada. :scratch

If I try to click on one of the sizes in the flyout menu, the menu starts to travel on down the page, detaching itself from the photo. Really weird. And a bit amusing. :giggle

Using FF.

That's an interesting problem you are having for sure!

I can't replicate that at all. Your gallery, lightbox, and the photobar are working fine for me using Firefox. Can you clear your cache in FF and see if that helps?

[Llywellyn]

That's an interesting problem you are having for sure!

I can't replicate that at all. Your gallery, lightbox, and the photobar are working fine for me using Firefox. Can you clear your cache in FF and see if that helps?

Cleared the cache and restarted the browser, and I'm still running into the issue. Works fine in IE7, though.

Just to show I'm not going crazy:
http://blackcatphoto.smugmug.com/photos/267135859_M8kDV-L.jpg

I'll sleep on it and give it another try in the morning. Last time I had a wonky thing happen in FF, we couldn't figure it out. Come the next morning, everything had snapped right back to normal. We'll see if the same approach works this time around. :D

[HoyBoy]

Slideshow doesn't work at all for me in FF 2.0.0.12. (the slideshow button is the one that doesn't work). I just get a black screen. The slideshow on my main page continues to work fine.

The new slideshow button works fine in IE (which I never use).

Any suggestions?

http://capturedimaginings.com aka hoyboy.smugmug.com

[DrDavid]

sorry, fs slideshow did not have add to cart:
Sorry.. Apparently I'm losing my mind. I think it's the lightbox view I was thinking of, and confusing with the slideshow.. :rolleyes

But, I do like the new flash slideshow! Although, if I could make a suggestion, do a bit of a speed test on the slideshow the first time it's opened and store in a cookie the results. Then, scale the images to make it faster on slower connections. Just a thought..

David

[anglotexian]

Captions are very important additions to my pics, and to my viewers. Without them this is a step backwards! Please bring them back to slideshow A.S.A.P.

Thanks, in anticipation!

[Tee Why]

Sigh, on my PC laptop with XP home media version.
Using FF Firefox/2.0.0.12, the slideshow currently is not working and before it would be stuck on the first image and then it would skip about two images on to the fourth shot or so on the homepage. Gallery slideshow does not seem to work.

Using IE 7.0.5730.11
On the homepage slidesho only some of the images will come up in the thubnail but the slideshow will not play. It's just stuck on the first image.

Gallery slideshow shows it loading up for a second, but after that, nothing.

EDIT: Seems to be fine now both in FF and IE.
EDIT II: Now neither is working again. I give up. Hope things get fixed soon.

[raptorcaptor]

Took a few times deleting the cache but its working now. (I'm using XP btw)

I take that back. I'm still getting the black box!

http://raptorcaptor.smugmug.com/photos/267224219_AWHED-L.jpg

I'm getting a black box which when clicked on takes me to a slideshow of nothing that should not be there! :dunno

Clearing my cache does not fix this!

[Nougat]

This new slideshow is extremely buggy for me. I have IE7 running in Vista and I have many issues. In "Slideshow" view, I can't click on "Fullscreen" or "Slideshow" (nothing happens). Also, when I am in "Smugmug" view, clicking "Slideshow" takes me to a new window that freezes with the caption "Press Esc to exit fullscreen mode." 1 out of 10 times the first slide will come up, but it freezes after that. When I press Esc, I get a weird green screen that sometimes won't go away. In all other views, the fullscreen slideshow works, but it is very slow and clunky. In Firefox on Vista everything works, but again it is very slow and clunky. The "Fast" setting is way to slow, and the clicking on a thumbnail takes up to 10 seconds to display.

I appreciate all the changes that Smugmug is making to make our sites better, especially stretchy. :thumb But is a Zenfolio-like, super fast, super slick slideshow too much to ask? I realize this new flash slideshow has just been released, but it has a very long way to go to get to where Zenfolio already is.

[tdinardo]

seems to be working for me, can you verify if this is still an issue?

Still an issue. It only plays the gallery one time.

[dennismullen]

I have been unable to run the full screen slideshow in IE7 on Vista. It runs in Firefox on Vista, and it runs in IE7 on XP.

I've only enabled the full screen slideshow in one gallery for now - http://denise.smugmug.com/gallery/3961344.

If I request a full-screen slideshow, I see a full screen of bright green flash by, followed by a full screen of black containing the message "press esc to exit full screen mode". That screen remains, no photos. If I hit esc, I am back in my gallery. If I click the slideshow button again, I am placed in full screen mode - this time with the first slide in my gallery showing, the thumbs across the bottom, and the same message showing in the middle of the screen. The slideshow is not active, and I am unable to click anywhere on the screen. Actually, that's probably not quite true. I can click once, but nothing happens and at that point the mouse pointer is gone.

On the off chance that my customization is causing the problem, I tried a slideshow on my sister's account. She has a standard account, so no customization. The same problem occurs there. I also tried it on Barb's www.photoscapedesign.com (http://www.photoscapedesign.com), same problem occurs there too.

I have already tried clearing the temporary files, no change in behavior.

Any ideas?

--- Denise

I have this exact same problem. Even Barb's site doesn't work. I though no site would work for me but I tried this site and it works! Maybe there is a clue here?

http://kootenay.smugmug.com/gallery/4505679_6DcUX#265507332 <= this works!

-

[Pamela]

Still have problems here. With Safari login mode, the slideshow on homepage is slow and my horizontal photos are missing the borders on the left and right sides.


With Safari vistor mode, the slideshow stop at the wedding cake, and jumps through more than one photo at a time, in areas


With Firefox I only see the first photo.


One of my concerns is , when possible clients go to my site , they will turn away, especially if they are told to install latest editions in software or empty caches.



Raptorcaptors website and dennismullens site works for me in FF. Why doesnt mine?

When I do get one photo to show on homepage slideshow the borders of my photos are missing on the sides.



THe same goes with the border in safari.


Is there a fix soon?

Also; on the left bottom of FF window , it shows , Read api.smugmug.com , when I go to my site.

[Juscherl]

Hi, looking at your site I see normal smugmug style galleries. Can you pelase clear your cookies and try again? :ear

Really stupid question, BUT how do I do that. I am just getting started on that whole thing (I am one of the copy paste people!) ???

It seems like that just the slideshow button is huge, coz the show doesn`t start until I press the button.

Wrong place, but my navbar is not center and I tried the stuff you wrote in one of the other threads, it`s not working. I guess I am missing something.

Thanks in advance!

Greeting from Vienna

[glasbergen]

My fullscreen gallery works and looks great using Win XP and IE6 overhere!

Trouble starts when I want to exit the fullscreen slideshow. After clicking 'Return to Gallery' I enter a fullscreen version of gallery I was in. By fullscreen version I mean: like the F11 option in IE, but without buttons or windows bar. Another funny thing is my customized header is gone and replaced by the SmugMug one. The only way to exit the screen is by using Alt-F4 to close the window.

Hope this makes sense... Example gallery: Blue Angels (http://www.marcoglasbergen.nl/gallery/1757135_adwLG#87075885).

[twincitiesphoto]

I have this exact same problem. Even Barb's site doesn't work. I though no site would work for me but I tried this site and it works! Maybe there is a clue here?

http://kootenay.smugmug.com/gallery/4505679_6DcUX#265507332 <= this works!

-


I'm experiencing the same problems with Vista and using IE7 - no go - just hte black screen with the words in the midle of hte page - however the link above does work for me using the same pc.

I also tried using my work laptop, using IE6 and that still does not work.

However, when I use my Opera browser it does work using Vista - go figure, Microsfot's browser causes the issues !

[Andy]

http://raptorcaptor.smugmug.com/photos/267224219_AWHED-L.jpg

I'm getting a black box which when clicked on takes me to a slideshow of nothing that should not be there! :dunno

Clearing my cache does not fix this!
No but clearing your cookies, will, I expect. If you need help on that holler.

[MichaelKirk]

22 pages already :scratch ?! WOW!
I guess it's nice to jump in late here....Everything works find on my site :clap
so far.......


...a suggestion for a possiple future release would be the ability to add music to the slide show. I know, I know....music is a personal thing - some like it and some hate it, but I think it matches very well with a slide show. It would be nice if we had the ability to add music to the new gallary slide show feature - even if SM held the music files on the SM servers and offered us a small selection of music choices with a simple music On/Off button.

Keep up the excellent work!
Michael

[DrDavid]

...a suggestion for a possiple future release would be the ability to add music to the slide show. I know, I know....music is a personal thing - some like it and some hate it, but I think it matches very well with a slide show. It would be nice if we had the ability to add music to the new gallary slide show feature - even if SM held the music files on the SM servers and offered us a small selection of music choices with a simple music On/Off button.

You can add music. I have done just that.. (Check out http://www.WolfSnap.com/ ) I use sonific.com for the music. Easy to use, free, and has complete instructions for smugmug.

David

[twincitiesphoto]

I've tried clearing my cache and my coookis and still no good on my work laptop using IE6 and windows xp operating system - my home pc also does not work using vista and IE7 -

[qsjewl]

You mean "captions" which are different than "comments" - correct, there's not that option at the moment, with the full screen slideshow. You can have them with the gallery style slideshow though :thumb

Andy, here is a description of the update on the smugblog release notes:
The slideshow gallery style, which you get to by choosing from the pull-down menu in the upper right of gallery pages, inherited the new goodness. Turn captions on or off, choose photo sizes, and make thumbnails visible or not. Then admire silky transitions.

Am I misunderstanding what it says?? So are there captions available in the new slideshow? It sounds like there should be. I'd love this option back if it really isn't available.

[merctech]

Last night slideshow worked fine using firefox. Now at work, different
machine, using firefox..no slideshow. Tried dumping cokies and cache.??

[Barb]

Andy, here is a description of the update on the smugblog release notes:
The slideshow gallery style, which you get to by choosing from the pull-down menu in the upper right of gallery pages, inherited the new goodness. Turn captions on or off, choose photo sizes, and make thumbnails visible or not. Then admire silky transitions.

Am I misunderstanding what it says?? So are there captions available in the new slideshow? It sounds like there should be. I'd love this option back if it really isn't available.

Captions are available in the slideshow viewing style, but not the full-screen slideshow. I'll be sure to pass your request for captions on in the full-screen slideshow :)

[NewTekBuzz]

I know this is something new but I do not care to use it and I dont remember turning it on. I have looked and looked and can not find where to turn it off. please help.

Thanks

Tim

[Barb]

Last night slideshow worked fine using firefox. Now at work, different
machine, using firefox..no slideshow. Tried dumping cokies and cache.??

Hi,

Sorry you are having problems :(

Can we get you to hit the two links below and then let us know the information, please?

This is javascript reporting:
http://greenjimmy.com/flash/flashversion.html

Then there is flash actually reporting:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Also, let us know specifically the browser version and operating system you are using. In addition, are you running any type of security software, i.e., Norton, or any adblockers?

Thank you!

[Barb]

I've tried clearing my cache and my coookis and still no good on my work laptop using IE6 and windows xp operating system - my home pc also does not work using vista and IE7 -

Hi,

Can we get you to hit the two links below and then let us know the information, please?

This is javascript reporting:
http://greenjimmy.com/flash/flashversion.html

Then there is flash actually reporting:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Also, let us know specifically the browser version and operating system you are using. In addition, are you running any type of security software, i.e., Norton, or any adblockers?

Thank you!

[Barb]

Sigh, on my PC laptop with XP home media version.
Using FF Firefox/2.0.0.12, the slideshow currently is not working and before it would be stuck on the first image and then it would skip about two images on to the fourth shot or so on the homepage. Gallery slideshow does not seem to work.

Using IE 7.0.5730.11
On the homepage slidesho only some of the images will come up in the thubnail but the slideshow will not play. It's just stuck on the first image.

Gallery slideshow shows it loading up for a second, but after that, nothing.

EDIT: Seems to be fine now both in FF and IE.
EDIT II: Now neither is working again. I give up. Hope things get fixed soon.

Hi,

Can we get you to hit the two links below and then let us know the information, please?

This is javascript reporting:
http://greenjimmy.com/flash/flashversion.html

Then there is flash actually reporting:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Also, let us know specifically the browser version and operating system you are using. In addition, are you running any type of security software, i.e., Norton, or any adblockers?

Thank you!

[Barb]

This new slideshow is extremely buggy for me. I have IE7 running in Vista and I have many issues. In "Slideshow" view, I can't click on "Fullscreen" or "Slideshow" (nothing happens). Also, when I am in "Smugmug" view, clicking "Slideshow" takes me to a new window that freezes with the caption "Press Esc to exit fullscreen mode." 1 out of 10 times the first slide will come up, but it freezes after that. When I press Esc, I get a weird green screen that sometimes won't go away. In all other views, the fullscreen slideshow works, but it is very slow and clunky. In Firefox on Vista everything works, but again it is very slow and clunky. The "Fast" setting is way to slow, and the clicking on a thumbnail takes up to 10 seconds to display.

I appreciate all the changes that Smugmug is making to make our sites better, especially stretchy. :thumb But is a Zenfolio-like, super fast, super slick slideshow too much to ask? I realize this new flash slideshow has just been released, but it has a very long way to go to get to where Zenfolio already is.

Hi,

Can we get you to hit the two links below and then let us know the information, please?

This is javascript reporting:
http://greenjimmy.com/flash/flashversion.html

Then there is flash actually reporting:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Also, let us know specifically the browser version and operating system you are using. In addition, are you running any type of security software, i.e., Norton, or any adblockers?

Thank you!

[Barb]

Slideshow doesn't work at all for me in FF 2.0.0.12. (the slideshow button is the one that doesn't work). I just get a black screen. The slideshow on my main page continues to work fine.

The new slideshow button works fine in IE (which I never use).

Any suggestions?

http://capturedimaginings.com aka hoyboy.smugmug.com

Hi,

Can we get you to hit the two links below and then let us know the information, please?

This is javascript reporting:
http://greenjimmy.com/flash/flashversion.html

Then there is flash actually reporting:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Also, let us know specifically the browser version and operating system you are using. In addition, are you running any type of security software, i.e., Norton, or any adblockers?

Thank you!

[edknight]

All of my regular Smugumg galleries are empty! I've tried in both IE7 and Firefox with the cache cleared. I'v tried loggind in and not. No change, no pictures!

Example gallery

http://www.edknightphoto.com/gallery/4435676_uu3wS#262011561

Should have ~9 pictures

[Pupator]

All of my regular Smugumg galleries are empty! I've tried in both IE7 and Firefox with the cache cleared. I'v tried loggind in and not. No change, no pictures!

Example gallery

http://www.edknightphoto.com/gallery/4435676_uu3wS#262011561

Should have ~9 pictures

Has 8 pictures when I look at it. Lovely pictures, too.

[Barb]

All of my regular Smugumg galleries are empty! I've tried in both IE7 and Firefox with the cache cleared. I'v tried loggind in and not. No change, no pictures!

Example gallery

http://www.edknightphoto.com/gallery/4435676_uu3wS#262011561

Should have ~9 pictures

I see 8 photos in that gallery. When you say empty, do you mean you are seeing no thumbs, nothing at all?

Are you running any type of firewall or security software, i.e., Norton, CA Security, etc.?

[Andy]

http://raptorcaptor.smugmug.com/photos/267224219_AWHED-L.jpg

I'm getting a black box which when clicked on takes me to a slideshow of nothing that should not be there! :dunno

Clearing my cache does not fix this!Nice talking w/ you today Glenn, Barb is fixing you up right now :thumb

[Pamela]

Raptorcaptors website and dennismullens site works for me in FF. Why doesnt mine?

When I do get one photo to show on homepage slideshow the borders of my photos are missing on the sides.



THe same goes with the border in safari.


Is there a fix soon?

Also; on the left bottom of FF window , it shows , Read api.smugmug.com , when I go to my site.




Any info on when this will be fixed?

[edknight]

What I see is the normal gallery page, just without thumbs or a picture in the larger box.

I just re-installed Win XP and switched security from McAfee to CA. Also had to re-establish my home network. Found this thread after you mentioned CA,

http://www.dgrin.com/showthread.php?t=61682&highlight=Computer+Associates

Appears to be the issue, though I've not the foggiest which box to check/uncheck in CA's security suite.

quote=Barb]I see 8 photos in that gallery. When you say empty, do you mean you are seeing no thumbs, nothing at all?

Are you running any type of firewall or security software, i.e., Norton, CA Security, etc.?[/quote]

[Barb]

What I see is the normal gallery page, just without thumbs or a picture in the larger box.

I just re-installed Win XP and switched security from McAfee to CA. Also had to re-establish my home network. Found this thread after you mentioned CA,

http://www.dgrin.com/showthread.php?t=61682&highlight=Computer+Associates

Appears to be the issue, though I've not the foggiest which box to check/uncheck in CA's security suite.

quote=Barb]I see 8 photos in that gallery. When you say empty, do you mean you are seeing no thumbs, nothing at all?

Are you running any type of firewall or security software, i.e., Norton, CA Security, etc.?[/quote]

Hi,

We have a 10 step method to add Smugmug as a trusted site:

* 1. right-click on the CA icon, point to CA Personal Firewall and
select 'open CA Personal Firewall'
* 2. click on the big 'Privacy' icon in the left column
* 3. make sure the 'Internet Browser Protection' tab on top of the
settings screen is selected
* 4. click on 'manage sites'
* 5. click on the 'add' symbol
* 6. enter smugmug.com in the url field
* 7. click ok
* 8. make sure you see 6 green checkmarks for smugmug.com
* 9. click on close
* 10. close the CA Personal Firewall window and enjoy using your
SmugMug galleries
* If you encounter any custom domain name that uses SmugMug as well
without smugmug.com in the url, repeat the steps I gave you for
this address as well to add the site to your trusted sites. That
should fix the issues you had with the software.blocking feature
was causing the the images not to load.
* http://www.dgrin.com/showthread.php?p=554141#post554141

Please let us know if this does not correct the problem.

[Andy]

http://raptorcaptor.smugmug.com/photos/267224219_AWHED-Th.jpg

I'm getting a black box which when clicked on takes me to a slideshow of nothing that should not be there! :dunno

Clearing my cache does not fix this!
Glenn, how is it now? :ear

[Andy]

Any info on when this will be fixed?
Hi Pamela, the homepage slideshow borders are a customizing issue - please post in the slideshow thread for that, we can best help there :)

http://www.dgrin.com/showthread.php?t=73247

Are you having any other issues?

[edknight]

Thanks, the 10 steps did the job after clearing cookies. You're a gem!

Now, I'm just worried about customers that may also be using CA Security. They're not going to take the time to figure out firewall configuration and just assume Smugmug is broken. In fact, I've already had one potential customer complain that when he clicked "Buy: photo", nothing happened. Can you point me to some resources on making my pages more security friendly? I know I probably can't change the "Buy" routine.

Hi,

We have a 10 step method to add Smugmug as a trusted site:

* 1. right-click on the CA icon, point to CA Personal Firewall and
select 'open CA Personal Firewall'
* 2. click on the big 'Privacy' icon in the left column
* 3. make sure the 'Internet Browser Protection' tab on top of the
settings screen is selected
* 4. click on 'manage sites'
* 5. click on the 'add' symbol
* 6. enter smugmug.com in the url field
* 7. click ok
* 8. make sure you see 6 green checkmarks for smugmug.com
* 9. click on close
* 10. close the CA Personal Firewall window and enjoy using your
SmugMug galleries
* If you encounter any custom domain name that uses SmugMug as well
without smugmug.com in the url, repeat the steps I gave you for
this address as well to add the site to your trusted sites. That
should fix the issues you had with the software.blocking feature
was causing the the images not to load.
* http://www.dgrin.com/showthread.php?p=554141#post554141

Please let us know if this does not correct the problem.[/quote]

[merctech]

Barb
1st link= flash 9.0.16.0
debug player= no

browser= firefox 2.0.0.12 no updates available
op = win xp home 2002 svc pk 2
no security or ad blockers on. other than pop-up block in firefox

slideshow select= initializes half way then hangs.

Out of three machines, only one has a problem.

Thanks for any help Randy

[Barb]

Barb
1st link= flash 9.0.16.0
debug player= no

browser= firefox 2.0.0.12 no updates available
op = win xp home 2002 svc pk 2
no security or ad blockers on. other than pop-up block in firefox

slideshow select= initializes half way then hangs.

Out of three machines, only one has a problem.

Thanks for any help Randy

One more question :)

Can you give us a link to your site, please?

[Andy]

Barb
1st link= flash 9.0.16.0

Update your flash player to the latest, 9,0,115,0 thanks:
http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash

Also, FF popup blocker may affect you, please allow SmugMug :)

[Andy]

I know this is something new but I do not care to use it and I dont remember turning it on. I have looked and looked and can not find where to turn it off. please help.

Thanks

TimCould we have your website link, and more details please? Where is the slideshow? What happens? Tell us as much as possible please.

[NewTekBuzz]

Could we have your website link, and more details please? Where is the slideshow? What happens? Tell us as much as possible please.

here is the site.
http://www.newtekbuzz.smugmug.com/gallery/1992883_JqAAK#266626347

the screen for the slide show is all black. if you click on the black screen it will open the slide show in full screen. I just want to be able to turn the slide show off. not big on the html... was thinking that thismight be in the control panel??

Thanks for the responce andy

Tim

[raptorcaptor]

Glenn, how is it now? :ear

Looks good! I think you guys nailed it!
Thanks Barb and Andy! :clap

[Allen]

here is the site.
http://www.newtekbuzz.smugmug.com/gallery/1992883_JqAAK#266626347

the screen for the slide show is all black. if you click on the black screen it will open the slide show in full screen. I just want to be able to turn the slide show off. not big on the html... was thinking that thismight be in the control panel??

Thanks for the responce andy

Tim
You have no CSS, do you have a power or pro account? Only with those type
accounts can you modify your galleries besides themes.

[Tee Why]

Can we get you to hit the two links below and then let us know the information, please?

This is javascript reporting:
http://greenjimmy.com/flash/flashversion.html

Then there is flash actually reporting:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Also, let us know specifically the browser version and operating system you are using. In addition, are you running any type of security software, i.e., Norton, or any adblockers?

Hi Barb,
Bear with me, I'm not a web/javascript savy but clicking onto the links I get the following.
"You have Flash player 9.0.115 installed.
and "Player version Win 9,0,115,0 Debug Player: No"

I've got McAfee Security Center (I think internet suite version or something like that) and am using Dell PC with XP pro with Intel and Gateway laptop with XP home media with AMD celeron.

For internet browser, I'm using FF Firefox/2.0.0.12 and IE 7.0.5730.11

What makes me think the problem is not at my end is that things work perfectly at times and all of a sudden it doesn't and then works and so forth and so forth.

Thanks

[Barb]

Can we get you to hit the two links below and then let us know the information, please?

This is javascript reporting:
http://greenjimmy.com/flash/flashversion.html

Then there is flash actually reporting:
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15507

Also, let us know specifically the browser version and operating system you are using. In addition, are you running any type of security software, i.e., Norton, or any adblockers?

Hi Barb,
Bear with me, I'm not a web/javascript savy but clicking onto the links I get the following.
"You have Flash player 9.0.115 installed.
and "Player version Win 9,0,115,0 Debug Player: No"

I've got McAfee Security Center (I think internet suite version or something like that) and am using Dell PC with XP pro with Intel and Gateway laptop with XP home media with AMD celeron.

For internet browser, I'm using FF Firefox/2.0.0.12 and IE 7.0.5730.11

What makes me think the problem is not at my end is that things work perfectly at times and all of a sudden it doesn't and then works and so forth and so forth.

Thanks

Hi,

Thank you for the info!

Is there a setting in your McAfee Security Center where you can white list sites, i.e., make them trusted? Can you add smugmug.com to that to see if that makes a difference?

[darryl]

We have a 10 step method to add Smugmug as a trusted site:


Well, at least it's not at 12-step program.

{groan}

:-}

--Darryl

[NewTekBuzz]

You have no CSS, do you have a power or pro account? Only with those type
accounts can you modify your galleries besides themes.

Allen, what you are saying is greek to me. this slide show has showed up out of no where. i just want to turn it off, it was not there a month ago.
I have a power account.

thanks for the help

Tim

[Allen]

Allen, what you are saying is greek to me. this slide show has showed up out of no where. i just want to turn it off, it was not there a month ago.
I have a power account.

thanks for the help

Tim
I'm guessing your referring to the slideshow button in the galleries.
Add to your CSS.


For individual galleries.

.gallery_xxxxxxxx .play_slideshow {display: none;}

Or site wide

.play_slideshow {display: none;}

[raptorcaptor]

Looks good! I think you guys nailed it!
Thanks Barb and Andy! :clap

Sorry guys!:cry The big black box is back! This time when you click on it, it goes into fullscreen slideshow, and plays the images from whatever gallery you are in.

I tried disabling the "bio" on my homepage but still did it. Also tried it on another computer and had the same issues.

Could it be an issue with using "smugmug small"?

[Andy]

Sorry guys!:cry The big black box is back! This time when you click on it, it goes into fullscreen slideshow, and plays the images from whatever gallery you are in.

I tried disabling the "bio" on my homepage but still did it. Also tried it on another computer and had the same issues.

Could it be an issue with using "smugmug small"?
Standby, Glenn.

[Andy]

Sorry guys!:cry The big black box is back! This time when you click on it, it goes into fullscreen slideshow, and plays the images from whatever gallery you are in.

I tried disabling the "bio" on my homepage but still did it. Also tried it on another computer and had the same issues.

Could it be an issue with using "smugmug small"?
Clear your cache, and see if it happens here:

http://www.smugmug.com/gallery/4358377_x6cGh#255699607

I temporarily made this gallery viewer controlled and Smug Gradient theme. I want to see if the problem is your computer, your customizing, or us.

:ear

[Juscherl]

I'm guessing your referring to the slideshow button in the galleries.
Add to your CSS.


For individual galleries.

.gallery_xxxxxxxx .play_slideshow {display: none;}

Or site wide

.play_slideshow {display: none;}

I am having the same problem! I think he means that the slideshow button has become really big. Well the button itself is tine and in the left corner, but there is a big black field attached to the button. And when you click the field the slideahow opens. That only happens on some computers. At home it works fine. At work the big field appears.

I personally do not want to remove the slideshow button, just the huge field around it!

Greetings

Juscherl