My domain not staying logged in. Cant access my account? [Sitemap]

Pezpix

Feb-12-2008, 10:55 PM

EDIT Feb 19 315pm ET: Fixed and live :thumb

EDIT BY ANDY Feb 13th 1pm ET: This is a SmugMug issue, we're working on it. For now, access your account via http://yournickname.smugmug.com and you'll be fine. Most folks are having no issues in IE, it seems to be Firefox related.

Our sorcerers are working to fix it. Thanks for your patience!

Hey guys and gals, I'm not sure why, but for some reason, when I try to log in to my usual smugmug account via my personal domain ( www.pezpix.com ) it logs me in as always, but then when I go to my galleries, it only loads the 'guest' access.

For some reason, it wont show my options as owner, and the only way I can access my own site's setting is via the alternate address issued by smugmug
http://pezman.smugmug.com/
Can someone give me a bit of help on this? I'm not sure what step to take to proceed from here and my understanding of CSS is still pretty n00b

I'll make an extra special cookie for the first 3 helpers (Andy gets 10% cookie kickback though) :deal

ivar

Feb-13-2008, 12:22 AM

Hi Pez :wave

Your custom domain is not to be used logging in/out, I'm sorry. See also: http://www.smugmug.com/help/acctlogin

Pezpix

Feb-13-2008, 02:20 AM

Ivar, thats still not it. The log-in still wont let me access my account for some reason even after I sign in. This has never been an issue until today so I'm a bit baffled as to why it wont let me do it.

The main thing I'm concerned with, is that I cannot upload my photos unless I access the account via the pezman.smugmug acct sign in. I'm not sure why this only just started in the past 24 hours or so. Could it be a scripting or CSS bug in my code?

iSpark

Feb-13-2008, 03:58 AM

I'm having the same problem!
I login form the main smugmug page, and it takes me to my home page.
I see the messages notification and all that. But as soon as I go to the galleries or any other page, I'm logged out and only see what guests would see.
I can't do anything.

I have tried logging out, that didn't help.
It was fine last night around 6:30 or so, I even added some photos. But this morning, I can't stay logged in.

Andy

Feb-13-2008, 04:37 AM

Could it be a scripting or CSS bug in my code?
We're not sure. Stay tuned.

Andy

Feb-13-2008, 04:54 AM

I'm pretty sure it's a bug on our end. Hang in there for an update later.

Meantime - use your http://nickname.smugmug.com

Sorry :(

Andy

Feb-13-2008, 05:16 AM

BTW Pez, isn't it the tiniest bit ironic, that we have a cookie issue and you are the one to report it? :evil

iSpark

Feb-13-2008, 05:38 AM

I'm pretty sure it's a bug on our end. Hang in there for an update later.

Meantime - use your http://nickname.smugmug.com

Sorry :(
Andy,
I tried using http://**myactualnickname**.smugmug.com and it dosen't keep me logged in when I leave the page.

I will wait patiently for an update :)

I tried this on my home computer and the computer where I work.

Andy

Feb-13-2008, 05:49 AM

Andy,
I tried using http://**myactualnickname**.smugmug.com and it dosen't keep me logged in when I leave the page.

I will wait patiently for an update :)

I tried this on my home computer and the computer where I work.It works - I tried it. Please go to www.smugmug.com and logout, login. Then put http://yournickname.smugmug.com in the address bar.

iSpark

Feb-13-2008, 06:20 AM

It works - I tried it. Please go to www.smugmug.com (http://www.smugmug.com) and logout, login. Then put http://yournickname.smugmug.com in the address bar.

That does indeed work. And it takes me to my homepage and looged in.
But soon as I click "Gallery" or any other link that is on my homepage. I'm logged out on the page my links go to.

Andy

Feb-13-2008, 07:13 AM

That does indeed work. And it takes me to my homepage and looged in.
But soon as I click "Gallery" or any other link that is on my homepage. I'm logged out on the page my links go to.
Those are your custom domain links. You must stay on nickname.smugmug.com right now to see your logged in stuff. Until we fix it.

denisegoldberg

Feb-13-2008, 07:14 AM

That does indeed work. And it takes me to my homepage and looged in.
But soon as I click "Gallery" or any other link that is on my homepage. I'm logged out on the page my links go to.

Your nav bar is taking you to your custom domain. If you change your navbar entries to use a relative site location like <*a href="/galleries">Galleries<*/*a> (after removing the *s) you will stay within the domain that you used to enter the site, either yourname<YOUR nickname>.smugmug.com or jmphotographs.com.
--- Denise

Andy

Feb-13-2008, 07:29 AM

Your nav bar is taking you to your custom domain. If you change your navbar entries to use a relative site location like <*a href="/galleries">Galleries<*/*a> (after removing the *s) you will stay within the domain that you used to enter the site, either yourname<YOUR nickname>.smugmug.com or jmphotographs.com.
--- Denise
Yeah, relative urls FTW...

/gallery/XXXXXXX_aX19G etc
/Galleries

iSpark

Feb-13-2008, 07:43 AM

Yeah, relative urls FTW...

/gallery/XXXXXXX_aX19G etc
/Galleries

ok :)
I'll wait, no big rush....right now :)

iSpark

Feb-13-2008, 07:45 AM

I think it is fixed, seems to be working! :D

Thanks for the quick help and resolution.

xris

Feb-13-2008, 07:48 AM

I'm having the same problem. Won't log in using custom domain name. Always has in the past?

Might this have something to do with the 12!! updates I just installed for Vista?
:thumb

iSpark

Feb-13-2008, 08:12 AM

oops
I spoke to soon, not working yet

Andy

Feb-13-2008, 08:17 AM

What browser, for those of you having trouble?

For me, it's all good in IE6, IE7 and Safari (Mac or Windows). Only in FF2 (Mac or Win) am I having the same issue.

mlee

Feb-13-2008, 08:22 AM

I'm having the same problem in FF2 (my primary broswer of choice). IE6, IE7 and Safari seem to be working fine.

xris

Feb-13-2008, 08:22 AM

What browser, for those of you having trouble?

For me, it's all good in IE6, IE7 and Safari (Mac or Windows). Only in FF2 (Mac or Win) am I having the same issue.
I'm using FF/Vista at present.
:thumb

Andy

Feb-13-2008, 08:40 AM

I'm using FF/Vista at present.
:thumb
Try IE7 Vista ... working

ehughes

Feb-13-2008, 08:41 AM

I have the problem in both IE6 & FF

Andy

Feb-13-2008, 08:48 AM

I have the problem in both IE6 & FF
IE6? Service Pack1? 2?
Be sure you've logged in at www.smugmug.com and then go to your custom domain.

Let us know.

xris

Feb-13-2008, 08:53 AM

Try IE7 Vista ... working
IE/Vista is working, but after login I have to refresh the page to see the control buttons for 'control panel" and so on. That has happened before but has never caused a problem. Once I've refreshed I can proceed to a gallery and still be logged in.

In FF/Vista, I have to do the same thing on the home page, but when I proceed to a gallery it won't stay logged in and won't accept another login.

I'll try FF/Ubuntu later.

PS

Okay. I just played around a bit more with FF/Vista and found that:

www.tpt.smugmug.com/fixpix (http://www.tpt.smugmug.com/fixpix) will take me to the subcategory already logged in.

www.thepicturetaker.ca/fixpix (http://www.thepicturetaker.ca/fixpix) takes me to the subcategory but NOT logged in.

It will be a major problem for me if my custom url links stop working.
:thumb

Andy

Feb-13-2008, 08:56 AM

It will be a major problem for me if my custom url links stop working.
:thumb
Rest assured, they're working for visitors. We'll get the rest of this squared away, don't worry.

xris

Feb-13-2008, 09:00 AM

Rest assured, they're working for visitors. We'll get the rest of this squared away, don't worry. 10 - 4. Not a problem, now that I have it figured out. But, just to clarify, is this requirement to NOT use the custom hostname for login a new policy? Or is it just a glitch? I'm not too clear on that one.
:thumb

Andy

Feb-13-2008, 09:01 AM

10 - 4. Not a problem, now that I have it figured out. But, just to clarify, is this requirement to NOT use the custom hostname for login a new policy? Or is it juts a glitch? I'm not too clear on that one.
:thumb
Always and forever, we've required that you login and logout at www.smugmug.com if you have a custom domain.

http://www.smugmug.com/help/acctlogin

Sparky

Feb-13-2008, 09:02 AM

Looks like you can add me to the list of people with troubles getting to their galleries and staying logged in.

I can log in and get to my homepage and see the options for "control panel" and such, but when I click on the navbar to go to my galleries I get logged out. When I click on my navbar links that go to HTML only galleries I stay logged in.

I just installed the new flash slideshow and wanted to move some new photos to my gallery of slide show photos(it's hidden) and can't get into my galleries.

xris

Feb-13-2008, 09:06 AM

Always and forever, we've required that you login and logout at www.smugmug.com (http://www.smugmug.com) if you have a custom domain.

http://www.smugmug.com/help/acctlogin
Hmm. That's at least past of the problem then. As far as I know I've being doing it using my custom hostname for over a year now. Maybe that's why I've had small log-in glitches from time-to-time?

Thanks Andy!
:thumb

iSpark

Feb-13-2008, 09:56 AM

I'm using FF2
I have always used my custom domain to log in, never had a problem until today.
It works like a charm though, with my nickname.smugmug.com way.

I ended changing all my header navcontainer info to "http://jmphotographs.smugmug.com/" to stay logged in.

I don't understand why it worked fine for for months, and now all of a sudden it doesn't.

I don't understand I suppose, but why have a PRO account?, if I have to use http://jmphotographs.smugmug.com instead of http://jmphotographs.com

xris

Feb-13-2008, 09:57 AM

Andy:

Same problem using FF/Ubuntu. But here's the problem. (I'll test more deeply later, but it seems to be true right across all my browsers.)

If I log in from smugmug.com, that's fine. But I can't navigate using my nav bar or using any other links because they all use my custom hostname and this results in my no longer being logged in on subsequent pages. This means I must either key in all links manually, or use my control panel homepage to navigate around.

This was not a problem before. Sure is now, though.
:thumb

Andy

Feb-13-2008, 09:59 AM

Andy:

Same problem using FF/Ubuntu. But here's the problem. (I'll test more deeply later, but it seems to be true right across all my browsers.)

If I log in from smugmug.com, that's fine. But I can't navigate using my nav bar or using any other links because they all use my custom hostname and this results in my no longer being logged in on subsequent pages. This means I must either key in all links manually, or use my control panel homepage to navigate around.

This was not a problem before. Sure is now, though.
:thumbPlease read up just a few posts :) (Starting at #12 by Denise, then my #13)
http://www.dgrin.com/showthread.php?p=751084#post751084
Change your nav links to RELATIVE URLS and you'll always be fine, no matter which domain you are on.

eg:

/gallery/XXXXX_x2JgH
/Galleries
/Other

:)

xris

Feb-13-2008, 10:13 AM

Please read up just a few posts :) (Starting at #12 by Denise, then my #13)
http://www.dgrin.com/showthread.php?p=751084#post751084
Change your nav links to RELATIVE URLS and you'll always be fine, no matter which domain you are on.

eg:

/gallery/XXXXX_x2JgH
/Galleries
/Other

:)
Okay. I'll give it a whirl later. Gotta say, though: while I get the solution, the syntax is about as clear as mud. When I get a chance I'll sift through the tutorials and see if I can find something about "RELATIVE URLS."

Thanks again....
:scratch

Andy

Feb-13-2008, 10:18 AM

Okay. I'll give it a whirl later. Gotta say, though: while I get the solution, the syntax is about as clear as mud. When I get a chance I'll sift through the tutorials and see if I can find something about "RELATIVE URLS."

Thanks again....
:scratch
It's really easy.

Instead of

http://www.moonriverphotography.com/gallery/123456_x87g4

use
/gallery/123456_x87g4

Instead of

http://www.moonriverphotography.com/Contact

use
/Contact

Instead of

http://williams.smugmug.com/gallery/123456_x87g4

use

/gallery/123456_x87g4

xris

Feb-13-2008, 10:36 AM

It's really easy....
:bow:bow:bow
The mud has cleared and, nearest I can tell, all is now working.

Thanks again, again...
:thumb

com3

Feb-13-2008, 10:40 AM

//subscribes. having same FF issue

EDIT// i've been using custom name (seppes.com) for logging in and out since i started smugmugging. i try to avoid using my nick 4theriders.smugmug.com simply because FF stores most used URLs first in history...and i have another website called 4theriders.com... just makes it faster/easier to use seppes.com instead.

Andy

Feb-13-2008, 11:24 AM

//subscribes. having same FF issue

EDIT// i've been using custom name (seppes.com) for logging in and out since i started smugmugging. i try to avoid using my nick 4theriders.smugmug.com simply because FF stores most used URLs first in history...and i have another website called 4theriders.com... just makes it faster/easier to use seppes.com instead.Like we've said in our help page http://www.smugmug.com/help/acctlogin , login in/out from www.smugmug.com then you can click your bookmark for your custom domain :thumb

Gotcha: Pro account subscribers who use their own custom hostnames must login and logout using www.smugmug.com or yournickname.smugmug.com

com3

Feb-13-2008, 11:55 AM

Like we've said in our help page http://www.smugmug.com/help/acctlogin , login in/out from www.smugmug.com then you can click your bookmark for your custom domain :thumb

just seems like a cop out to me... :dunno

"yeah, go to xyz.com, put in your info, then go to abc.com and it should work..." :wink

Andy

Feb-13-2008, 11:56 AM

just seems like a cop out to me... :dunno

"yeah, go to xyz.com, put in your info, then go to abc.com and it should work..." :wink

Cop out? I'm not following, I'm sorry :(

com3

Feb-13-2008, 12:06 PM

Cop out? I'm not following, I'm sorry :(

*shrugs* it's no big deal to me, really, as the smugmug service is still stellar, IMO... it's just that a small quirk such as this most recent one that's popped up can be a minor (and i do mean minor) inconvenience...

rather that fix it though, you're supplying a work-around instead, using that as a "fix."

i'd previously NEVER had an issue logging in and out using my custom domain name. i see no reason why that suddenly has to change.

PS - i don't use bookmarks...ever. never have...still don't. probably won't in the future either. but then again, i'm the guy that still writes all my code in notepad too. :D

Andy

Feb-13-2008, 12:10 PM

rather that fix it though, you're supplying a work-around instead, using that as a "fix."

Uhm I think you're reading too much into things. We're fixing this issue right now as we speak, have been on the problem since 730am this morning Eastern time.

Stay tuned....

com3

Feb-13-2008, 12:13 PM

Uhm I think you're reading too much into things. We're fixing this issue right now as we speak, have been on the problem since 730am this morning Eastern time.

Stay tuned....

ah, perhaps. don't mind me... i'm just sick with a bit of a cold and i'm cranky. :D

thanks for your help andy and the sm-crew. you guys are awesome! :thumb

Pezpix

Feb-13-2008, 12:49 PM

FWIW Andy, I cleared my cookies both literally (so much for the diet) and figuratively (bye bye firefox cookies) before proceeding last night hehe.

Thanks for the hard work guys and gals!
By the way, I've noticed that my slideshow is still working on my main page, but heard that its not working for others. I'm just stoked that its still working and am deathly afraid if I tweak anything I'll break it heh.

bkatz

Feb-13-2008, 08:32 PM

Just a heads up that I am seeing the same thing. The only issue with logging into http://katzclix.smugmug.com is that I have it redirecting to my domain so I have to turn that off if I want to log in but obviously cannot since I cannot login. Will try with IE7...
Thanks for the note on the front of this thread Andy...

BeachBill

Feb-14-2008, 12:32 PM

Just thought I would share this in case it helps. The problem is directly related to a recent update of FireFox. I first noticed the problem on my desktop computer yesterday while my laptop was working fine. FireFox on mylaptop was still fine today, until I restarted FireFox and FireFox informed me it has installed an update. At this point, the issue described in this thread started happening on my laptop. Looking at my desktop, it had already been updated to this new FF version.

Here are the release notes for what changed in FireFox.

http://en-us.www.mozilla.com/en-US/firefox/2.0.0.12/releasenotes/

Hope this helps.

bwg

Feb-14-2008, 12:48 PM

Just thought I would share this in case it helps. The problem is directly related to a recent update of FireFox. I first noticed the problem on my desktop computer yesterday while my laptop was working fine. FireFox on mylaptop was still fine today, until I restarted FireFox and FireFox informed me it has installed an update. At this point, the issue described in this thread started happening on my laptop. Looking at my desktop, it had already been updated to this new FF version.

Here are the release notes for what changed in FireFox.

http://en-us.www.mozilla.com/en-US/firefox/2.0.0.12/releasenotes/

Hope this helps.Thanks Bill. Its a SmugMug issue, not a Firefox issue. We've got it fixed internally...hope to have it out soon.

fiatsurf

Feb-14-2008, 01:33 PM

Thanks for the update!

JETA

Feb-14-2008, 02:23 PM

Thanks for being on top of everything. I've been having the same issues for quite a few days now.

To get around it I go to my url and click log in. I don't log in but click on "your photos" up on top. That gets me in. I have to do it every time though.

Thanks again for the great support.

sdunbar

Feb-14-2008, 04:02 PM

I am having the same problems as well, but only in Firefox 2

ClubFlys

Feb-15-2008, 03:19 AM

Strange stuff...

I was unable to login usnig FireFox no matter what I tried since I have my url http://clubflys.smugmug.com redirecting to http://www.clubflys.com

I just now updated my nameservers at GoDaddy to point my domain back to my webserver and changed my Custom Domain name on SmugMug to use http://prints.clubflys.com

Now I can login again with FireFox!!! WoooT!

dusty-dog

Feb-15-2008, 04:23 AM

I, too, am patiently awaiting your fix. It has been an issue for me, no doubt. I'm staying tuned........

com3

Feb-15-2008, 10:13 AM

Strange stuff...

i used to live in fresno. :D

sdunbar

Feb-15-2008, 10:31 AM

Strange stuff...

I was unable to login usnig FireFox no matter what I tried since I have my url http://clubflys.smugmug.com redirecting to http://www.clubflys.com

I just now updated my nameservers at GoDaddy to point my domain back to my webserver and changed my Custom Domain name on SmugMug to use http://prints.clubflys.com

Now I can login again with FireFox!!! WoooT!

I thought this was interesting, so I tried something. I just re-submitted my info for my domain under the proPage, and it works great now. I didn't make any changes to the domain name, just left it the same and hit "submit".

I now stay logged in via Firefox and IE.

I am sure the guys are aware of this, but if you want a quick and easy fix, this seems to work.

glasbergen

Feb-15-2008, 02:01 PM

I'm having the same problem overhere with FF2/WinXP. In IE6/WinXP I'm having no problems login in, but I'd rather work with FF as my logged-in browser. Looking forward to your solution!

Andy

Feb-15-2008, 02:06 PM

I'm having the same problem overhere with FF2/WinXP. In IE6/WinXP I'm having no problems login in, but I'd rather work with FF as my logged-in browser. Looking forward to your solution!
It's coming - we've fixed it internally just waiting on go-live with some other stuff. Sorry for the delay!

glasbergen

Feb-15-2008, 02:09 PM

It's coming - we've fixed it internally just waiting on go-live with some other stuff. Sorry for the delay!

I can still do everything I want using IE6, so I'm cool. I'm just glad you guys were allready on top of it even before I noticed the problem.

sdunbar

Feb-15-2008, 02:24 PM

I'm having the same problem overhere with FF2/WinXP. In IE6/WinXP I'm having no problems login in, but I'd rather work with FF as my logged-in browser. Looking forward to your solution!

Try resubmitting your domain info under the pro account settings. It worked for me. Check the post below....

glasbergen

Feb-15-2008, 02:49 PM

Try resubmitting your domain info under the pro account settings. It worked for me. Check the post below....
Doesn't make a difference for me. On www.smugmug.com (http://www.smugmug.com) I can see I'm logged-in, but on my own homepage it shows me logged-out again. I'll just wait and see what the support heroes come up with. And since it's almost midnight overhere the waiting part of that shouldn't be hard at all...

:snore

Andy

Feb-15-2008, 02:58 PM

Doesn't make a difference for me. On www.smugmug.com (http://www.smugmug.com) I can see I'm logged-in, but on my own homepage it shows me logged-out again. I'll just wait and see what the support heroes come up with. And since it's almost midnight overhere the waiting part of that shouldn't be hard at all...

:snore
Right - use another browser other than FF... on a mac? Safari. On windows? IE. We'll get it live, as soon as we can.

com3

Feb-15-2008, 02:59 PM

...use another browser other than FF...

OH THE BLASPHEMY!~!!~ONE!1ONE :rofl

xris

Feb-15-2008, 03:04 PM

OH THE BLASPHEMY!~!!~ONE!1ONE :rofl I once heard a rumour there was a browser other than FF... Didn't really take it seriously, though.
:thumb

com3

Feb-15-2008, 03:08 PM

I once heard a rumour there was a browser other than FF... Didn't really take it seriously, though.
:thumb

there actually used to be... it was called FireBird (http://seb.mozdev.org/firebird). :clap

bwg

Feb-15-2008, 09:34 PM

Right - use another browser other than FF... on a mac? Safari. On windows? IE. We'll get it live, as soon as we can.
Technically, IE should see the same behavior as FF. Dunno why that's not the case...

TallyHo

Feb-18-2008, 01:53 AM

Any eta on a fix ? im using Safari for now, but miss Firefox :)

winnieg

Feb-18-2008, 05:17 AM

Yesterday I couldn't open multiple windows as I usually do when uploading photos.
What's happening?

ivar

Feb-18-2008, 05:24 AM

Yesterday I couldn't open multiple windows as I usually do when uploading photos.
What's happening?Can you elaborate a bit on what is happening exactly? Also, if you have a custom domain, make sure to not use that. Use your nickname.smugmug.com address instead :thumb

Andy

Feb-18-2008, 05:34 AM

Yesterday I couldn't open multiple windows as I usually do when uploading photos.
What's happening?
Winnie, I see you are using Firefox - please read post#1 of this thread, and sorry, we'll get it fixed asap.

MichaelKirk

Feb-18-2008, 04:21 PM

I can log into my account everywhere except if I am trying to log in when I am in this new sub category?
I've tried everything and can get into it

http://www.mlkimages.com/2008%20Sports/454857

I will be logged into my account and can do all my editing, but as soon as I go to this new sub and galleries in the sub - I am not logged in and am unable to get logged in.

Edit: Update - Looks like I can log in in IE but not Firefox??

Michael

jfriend

Feb-18-2008, 04:31 PM

I can log into my account everywhere except if I am trying to log in when I am in this new sub category?
I've tried everything and can get into it

http://www.mlkimages.com/2008%20Sports/454857

I will be logged into my account and can do all my editing, but as soon as I go to this new sub and galleries in the sub - I am not logged in and am unable to get logged in.

Edit: Update - Looks like I can log in in IE but not Firefox??

Michael

See this thread: http://www.dgrin.com/showthread.php?t=84403.

bkatz

Feb-18-2008, 05:32 PM

Any ETA on this? It was early last week when you guys said you had a fix for this and were testing it. Have we got anywhere with it?

mlee

Feb-18-2008, 05:43 PM

Any ETA on this? It was early last week when you guys said you had a fix for this and were testing it. Have we got anywhere with it?

Same here. Almost a week now and I still can't login with my normal browser (Firefox).

MichaelKirk

Feb-18-2008, 05:50 PM

My bad - didn't realize something was going on with SM

MLK

See this thread: http://www.dgrin.com/showthread.php?t=84403.

Allen

Feb-18-2008, 05:50 PM

Any ETA on this? It was early last week when you guys said you had a fix for this and were testing it. Have we got anywhere with it?
The reason you're not staying logged in might because if you click anything in your navbar it switches you back to your domain page. You log in and land on your smug nichname page, good, but click nav and it switches. You need to enter the relative links in your nav to stop this.

Like this

<div id="menu">
<ul>
<li><a href="/">Home</a></li>
<li><a class="drop" href="/soccer">Soccer
</a>

<ul>
<li><a href="/baskingridge">Basking Ridge</a></li>
<li><a href="/chatham">Chatham</a></li>
<li><a href="/cranford">Cranford</a></li>
<li><a href="/denville">Denville</a></li>
<li><a href="/easthanover">East Hanover</a></li>
<li><a href="/hopatcong">Hopatcong</a></li>
<li><a href="/independence">Independence</a></li>
<li><a href="/jefferson">Jefferson</a></li>
<li><a href="/kinnelon">Kinnelon</a></li>
<li><a href="/livingston">Livingston</a></li>
<li><a href="/longvalley">Long Valley</a></li>
<li><a href="/madison">Madison</a></li>
<li><a href="/millburn">Millburn</a></li>
<li><a href="/mountolive">Mount Olive</a></li>
<li><a href="/morrisunited">Morris United</a></li>
<li><a href="/parsippany">Parsippany</a></li>
<li><a href="/pequannock">Pequannock</a></li>
<li><a href="/phillipsburg">Phillipsburg</a></li>
<li><a href="/riverdale">Pomptom Lakes/Riverdale</a></li>
<li><a href="/rahway">Rahway</a></li>
<li><a href="/ringwood">Ringwood</a></li>
<li><a href="/rockaway">Rockaway</a></li>
<li><a href="/springfield">Springfield</a></li>
<li><a href="/summit">Summit</a></li>
<li><a href="/vernon">Vernon</a></li>
<li><a href="/verona">Verona</a></li>
<li><a href="/wanaque">Wanaque</a></li>
<li><a href="/westessex">West Essex</a></li>
<li><a href="/westmilford">West Milford</a></li>
<li><a href="/westmorris">West Morris</a></li>
</ul> 
</li>
<li><a href="/nature">Nature</a></li>
<li><a class="drop" href="/animals">Animals
</a>

<ul>
<li><a href="/birds">Birds</a></li>
<li><a href="/dogs">Dogs</a></li>
</ul> 
</li>
<li><a href="/guestbook">Guest book</a></li>
<li><a class="drop" href="#nopick">About Us
</a>

<ul>
<li><a href="/gallery/3680956">Who we are</a></li>
<li><a href="http://blog.katzclix.com">Blog</a></li>
</ul> 
</li>
<li><a class="drop" href="#nopick">Help
</a>

<ul>
<li><a href="/gallery/3681123">Product Catalog</a></li>
<li><a href="/gallery/3882223">Our Guarantee</a></li>
<li><a href="/gallery/3926529">Shipping Charges</a></li>
<li><a href="/gallery/3926577">Help with Cart</a></li>
<li><a href="javascript:EncryptEmail();">Contact Us</a></li>
</ul> 
</li>
</ul>
</div>

Allen

Feb-18-2008, 05:51 PM

Any ETA on this? It was early last week when you guys said you had a fix for this and were testing it. Have we got anywhere with it?
The reason you're not staying logged in might because if you click anything in your navbar it switches you back to your domain page. You log in and land on your smug nichname page, good, but click nav and it switches. You need to enter the relative links in your nav to stop this.

Like this

<div id="menu">
<ul>
<li><a href="/">Home</a></li>
<li><a class="drop" href="/soccer">Soccer
</a>

<ul>
<li><a href="/baskingridge">Basking Ridge</a></li>
<li><a href="/chatham">Chatham</a></li>
<li><a href="/cranford">Cranford</a></li>
<li><a href="/denville">Denville</a></li>
<li><a href="/easthanover">East Hanover</a></li>
<li><a href="/hopatcong">Hopatcong</a></li>
<li><a href="/independence">Independence</a></li>
<li><a href="/jefferson">Jefferson</a></li>
<li><a href="/kinnelon">Kinnelon</a></li>
<li><a href="/livingston">Livingston</a></li>
<li><a href="/longvalley">Long Valley</a></li>
<li><a href="/madison">Madison</a></li>
<li><a href="/millburn">Millburn</a></li>
<li><a href="/mountolive">Mount Olive</a></li>
<li><a href="/morrisunited">Morris United</a></li>
<li><a href="/parsippany">Parsippany</a></li>
<li><a href="/pequannock">Pequannock</a></li>
<li><a href="/phillipsburg">Phillipsburg</a></li>
<li><a href="/riverdale">Pomptom Lakes/Riverdale</a></li>
<li><a href="/rahway">Rahway</a></li>
<li><a href="/ringwood">Ringwood</a></li>
<li><a href="/rockaway">Rockaway</a></li>
<li><a href="/springfield">Springfield</a></li>
<li><a href="/summit">Summit</a></li>
<li><a href="/vernon">Vernon</a></li>
<li><a href="/verona">Verona</a></li>
<li><a href="/wanaque">Wanaque</a></li>
<li><a href="/westessex">West Essex</a></li>
<li><a href="/westmilford">West Milford</a></li>
<li><a href="/westmorris">West Morris</a></li>
</ul> 
</li>
<li><a href="/nature">Nature</a></li>
<li><a class="drop" href="/animals">Animals
</a>

<ul>
<li><a href="/birds">Birds</a></li>
<li><a href="/dogs">Dogs</a></li>
</ul> 
</li>
<li><a href="/guestbook">Guest book</a></li>
<li><a class="drop" href="#nopick">About Us
</a>

<ul>
<li><a href="/gallery/3680956">Who we are</a></li>
<li><a href="http://blog.katzclix.com">Blog</a></li>
</ul> 
</li>
<li><a class="drop" href="#nopick">Help
</a>

<ul>
<li><a href="/gallery/3681123">Product Catalog</a></li>
<li><a href="/gallery/3882223">Our Guarantee</a></li>
<li><a href="/gallery/3926529">Shipping Charges</a></li>
<li><a href="/gallery/3926577">Help with Cart</a></li>
<li><a href="javascript:EncryptEmail();">Contact Us</a></li>
</ul> 
</li>
</ul>
</div>

bkatz

Feb-18-2008, 05:53 PM

The reason you're not staying logged in might because if you click anything in your navbar it switches you back to your domain page. You log in and land on your smug nichname page, good, but click nav and it switches. You need to enter the relative links in your nav to stop this.

Like this

Home (http://digitalgrin.com/)
Soccer
 (http://digitalgrin.com/soccer)

Basking Ridge (http://digitalgrin.com/baskingridge)

Chatham (http://digitalgrin.com/chatham)

Cranford (http://digitalgrin.com/cranford)

Denville (http://digitalgrin.com/denville)

East Hanover (http://digitalgrin.com/easthanover)

Hopatcong (http://digitalgrin.com/hopatcong)

Independence (http://digitalgrin.com/independence)

Jefferson (http://digitalgrin.com/jefferson)

Kinnelon (http://digitalgrin.com/kinnelon)

Livingston (http://digitalgrin.com/livingston)

Long Valley (http://digitalgrin.com/longvalley)

Madison (http://digitalgrin.com/madison)

Millburn (http://digitalgrin.com/millburn)

Mount Olive (http://digitalgrin.com/mountolive)

Morris United (http://digitalgrin.com/morrisunited)

Parsippany (http://digitalgrin.com/parsippany)

Pequannock (http://digitalgrin.com/pequannock)

Phillipsburg (http://digitalgrin.com/phillipsburg)

Pomptom Lakes/Riverdale (http://digitalgrin.com/riverdale)

Rahway (http://digitalgrin.com/rahway)

Ringwood (http://digitalgrin.com/ringwood)

Rockaway (http://digitalgrin.com/rockaway)

Springfield (http://digitalgrin.com/springfield)

Summit (http://digitalgrin.com/summit)

Vernon (http://digitalgrin.com/vernon)

Verona (http://digitalgrin.com/verona)

Wanaque (http://digitalgrin.com/wanaque)

West Essex (http://digitalgrin.com/westessex)

West Milford (http://digitalgrin.com/westmilford)

West Morris (http://digitalgrin.com/westmorris)


Nature (http://digitalgrin.com/nature)
Animals
 (http://digitalgrin.com/animals)

Birds (http://digitalgrin.com/birds)

Dogs (http://digitalgrin.com/dogs)


Guest book (http://digitalgrin.com/guestbook)
About Us
 (http://digitalgrin.com/#nopick)

Who we are (http://digitalgrin.com/gallery/3680956)

Blog (http://blog.katzclix.com)


Help
 (http://digitalgrin.com/#nopick)

Product Catalog (http://digitalgrin.com/gallery/3681123)

Our Guarantee (http://digitalgrin.com/gallery/3882223)

Shipping Charges (http://digitalgrin.com/gallery/3926529)

Help with Cart (http://digitalgrin.com/gallery/3926577)

Contact Us (http://digitalgrin.com/javascript%3Cb%3E%3C/b%3E:EncryptEmail%28%29;)


Al -

the issue is that I have smugmug automagically converting from my nickname to my domain name which is the issue they have admitted to occurs since the latest bugfix in FF premiered. I work fine in other browsers.

bwg

Feb-18-2008, 06:55 PM

Al -

the issue is that I have smugmug automagically converting from my nickname to my domain name which is the issue they have admitted to occurs since the latest bugfix in FF premiered. I work fine in other browsers.hm, maybe we had our wires crossed. I'm not aware of any sort of bug that converts nickname to domain names.

The only bug that we're talking about in this thread is with firefox not recognizing that you are logged in on your custom domain.

Andy

Feb-18-2008, 07:13 PM

Al -

the issue is that I have smugmug automagically converting from my nickname to my domain name which is the issue they have admitted to occurs since the latest bugfix in FF premiered. I work fine in other browsers.
Yes, if you use the domain swapper trick, then you'll stiil be outta luck in FF. Sorry!
We are fixing it, it is fixed internally and will be on the site soon.

bwg

Feb-18-2008, 07:20 PM

hm, maybe we had our wires crossed. I'm not aware of any sort of bug that converts nickname to domain names.

The only bug that we're talking about in this thread is with firefox not recognizing that you are logged in on your custom domain.
I see, you have javascript that automatically redirects to your domain name. yeah, that'll cause problems.

rdlugosz

Feb-19-2008, 07:34 AM

I see, you have javascript that automatically redirects to your domain name. yeah, that'll cause problems.
Heh - yep, I've got the same thing here but now that I know to just use IE for a bit it's no big deal. :)

Maybe I should add a URL param that disables that script, a la ?seriouslyUseTheSmURL=1

Not that I'd actually be able to remember what that param *is* when I need it again 2 years from now. :D

ClubFlys

Feb-19-2008, 09:19 AM

Well, not sure if this will work for any of you but it works for me.

I somehow logged myself out again and found myself unable to login once more due to having the "Domain Name Swapper" javascript on my SM.

When clicking on the Login link, you are directed to the www.smugmug.com/login.mg page. When you login using the SM domain, you find yourself logged out when trying to acess "your domain" pages.

So, if you have a custom hostname as I do (prints.clubflys.com), then put that in your address bar along with the rest of the URL path to get to the proper login using your custom domain/hostname.

Examples to use:
http://prints.clubflys.com/homepage/controlpanel.mg
http://prints.clubflys.com/login.mg

Seems to be an issue with the SSL cert not after being logged in and not carrying over domains with your session once logged in.

Like I said... it seems to work fine for me. Hopefully it does for you until the fix is released by SM.

bwg

Feb-19-2008, 12:30 PM

all fixed folks. sorry for the hassle.

fiatsurf

Feb-19-2008, 02:07 PM

Sweet. Thanks!

Maestro

Feb-20-2008, 04:10 AM

All fixed? I am still having issues. Strange. Are we sure everything is cleared up? If I go to my regular smugmug page and not my custom name I can log in and stay logged in, but any other way causes problem. To make matters worse, I am having problems viewing my pictures. They will not load even with my regular smugmug name, www.maestros.smugmug.com (http://www.maestros.smugmug.com). The page loads but no pics. I've tried in both IE and Firefox. I have the latest update to Firefox.

Edit: I cleared my cache and things are working better. I'll see later if everything is fixed. Thanks for working on this.

bkatz

Feb-20-2008, 04:13 AM

It works for me. Thanks guys

scottkwest

Feb-20-2008, 11:48 AM

Thanks. Nothing like a week of IE to remind me why I like FF!

Scott

all fixed folks. sorry for the hassle.

Andy

Feb-20-2008, 11:53 AM

Thanks. Nothing like a week of IE to remind me why I like FF!

Scott:rofl :rofl :rofl

Gary Glass

Mar-11-2008, 04:43 PM

Hey, what's the latest on this bug?

albumflip

May-18-2008, 01:19 PM

Hey, what's the latest on this bug?

i'm having issues too. sometimes when i go to my custom domain name i'm not logged in. if i go to www.albumflip.smugmug.com (http://www.albumflip.smugmug.com) i am logged in. it's still an issue it looks like.

MitchieMoo

May-26-2008, 03:03 PM

i'm having issues too. sometimes when i go to my custom domain name i'm not logged in. if i go to www.albumflip.smugmug.com (http://www.albumflip.smugmug.com) i am logged in. it's still an issue it looks like.

It only happens to me once per browser session -- any browser I use (Camino, Safari, Firefox, OmniWeb). The trick I've used is to just hit reload, and then it realizes that I'm logged in. I've tried logging in via www (http://www.smugmug.com/), my smuggy nick (http://ski.smugmug.com/), and my custom domain (http://www.lewandowski.us/). The only consistent behavior I've seen is off of the custom domain.

Any ideas from the sorcerers? Its a minor annoyance, but an annoyance nonetheless.

Thanks,
ML

Andy

Jun-09-2008, 04:41 AM

It only happens to me once per browser session -- any browser I use (Camino, Safari, Firefox, OmniWeb). The trick I've used is to just hit reload, and then it realizes that I'm logged in. I've tried logging in via www (http://www.smugmug.com/), my smuggy nick (http://ski.smugmug.com/), and my custom domain (http://www.lewandowski.us/). The only consistent behavior I've seen is off of the custom domain.

Any ideas from the sorcerers? Its a minor annoyance, but an annoyance nonetheless.

Thanks,
MLHello, the page must be refreshed in order for us to set the cookie for your custom domain.