URL is not working

[b-grinner]

My URL is not working anymore. www.cyberphotogs.com. Where should i be looking to see what the problem is?

Thanks and I look forward to your reply.

...Bruce

[Andy]

http://cyberphotogs.smugmug.com/ is working fine....

You'll need to contact your domain host for why your domain isn't CNAMEing to SmugMug, I get no response from a domain ping:

andy-williams-computer-2:~ Andy$ ping www.cyberphotogs.com/
ping: cannot resolve www.cyberphotogs.com/: Unknown host
andy-williams-computer-2:~ Andy$


holler to us at the help desk if you get stuck after contacting your domain host.

[b-grinner]

http://cyberphotogs.smugmug.com/ is working fine....

You'll need to contact your domain host for why your domain isn't CNAMEing to SmugMug, I get no response from a domain ping:

andy-williams-computer-2:~ Andy$ ping www.cyberphotogs.com/ (http://www.cyberphotogs.com/)
ping: cannot resolve www.cyberphotogs.com/: (http://www.cyberphotogs.com/:) Unknown host
andy-williams-computer-2:~ Andy$


holler to us at the help desk if you get stuck after contacting your domain host.
Thanks Andy. I contacted my domain host (yahoo.com) and they told me my entry was incorrect. Funny because this used to work. I had a Source field set to *.cyberphotogs.com and the destination was cyberphotogs.smugmug.com. I tried deleting this CNAME and creating a new one. When creating a new CNAME record I set the source to be cyberphotogs.com (i did not fill in the blank preceding the .cyberphotogs.com because this what the supoport rep told me to do) and I set the destination to cyberphotogs.smugmug.com. I get the follwoing error message withthis setup.

CNAMEs cannot be set up for the domain. Please enter a source to create a hostname.

So it looks leaving the Source field blank is incorrect. Any ideas on what I should put there. www maybe?

Thanks and I look forward to your reply.

...Bruce

[Andy]

Thanks Andy. I contacted my domain host (yahoo.com) and they told me my entry was incorrect. Funny because this used to work. I had a Source field set to *.cyberphotogs.com and the destination was cyberphotogs.smugmug.com. I tried deleting this CNAME and creating a new one. When creating a new CNAME record I set the source to be cyberphotogs.com (i did not fill in the blank preceding the .cyberphotogs.com because this what the supoport rep told me to do) and I set the destination to cyberphotogs.smugmug.com. I get the follwoing error message withthis setup.

CNAMEs cannot be set up for the domain. Please enter a source to create a hostname.

So it looks leaving the Source field blank is incorrect. Any ideas on what I should put there. www maybe?

Thanks and I look forward to your reply.

...Bruce

Our help sections are really amazing:

http://www.smugmug.com/help/professional-accounts

leads you to:
http://dgrin.smugmug.com/gallery/3710269

[b-grinner]

Our help sections are really amazing:

http://www.smugmug.com/help/professional-accounts

leads you to:
http://dgrin.smugmug.com/gallery/3710269

Thanks for this Andy.

I checked up on yahoo and they only had a CNAME record in the form of *.cyberphotogs.com.
I added a www.cyberphotogs.com that routed to www.smugmug.com. However it still does not work. When I enter www.cyberphotogs.com I get a page cannot be displayed. Could it be because I have two entries. One with *.cyberphotogs.com and the other with www.cyberphotogs.com?

Thanks and I look forward to your reply.

...Bruce

[jtsull]

http://www.closeupcaptures.com stopped resolving. Checked with GoDaddy and nothing has changed. Did the IP address for "@" change? Could that be the problem?:dunno

[RogersDA]

http://www.closeupcaptures.com stopped resolving. Checked with GoDaddy and nothing has changed. Did the IP address for "@" change? Could that be the problem?:dunno
Your domain appears to be working for me. Also, I, too, use godaddy and mine still works.

[jtsull]

When I posted, the url did not work. Now it does. I did nothing. Weird:dunno