Shopping Cart Not Working

[dgrinjackson]

Hi Guys,

I'm not logged into my site, but visiting as a guest and I browse to a gallery and select an image.

I then click on "Buy This Photo" and a "popup" appears showing me all the purchase options.

I click on a few items like a 4x6 and an 8x10.

On the bottom of the popup I see that I've selected two items and the price for both.

I click on the "checkout" button in the lower right side of the screen and I get an message on the next screen that says I have no items in my cart.

What's up with that? :)

This is happening in both firefox and ie6

[Allen]

Hi Guys,

I'm not logged into my site, but visiting as a guest and I browse to a gallery and select an image.

I then click on "Buy This Photo" and a "popup" appears showing me all the purchase options.

I click on a few items like a 4x6 and an 8x10.

On the bottom of the popup I see that I've selected two items and the price for both.

I click on the "checkout" button in the lower right side of the screen and I get an message on the next screen that says I have no items in my cart.

What's up with that? :)

This is happening in both firefox and ie6
Are you sure that you are adding to the quantity of each photo selection?

[dgrinjackson]

Are you sure that you are adding to the quantity of each photo selection?

Hi Allen,

Yes, I beleive so. Otherwise, why would on the bottom of the window would it show me the quantity I've selected and the price for the sum of those selections?

http://www.michaeljacksonphotography.com

[BeachBill]

I was just going to post my own message when I noticed this one.

I have more information on the problem. The problem exists with any Smugmug site using a custom hostname. It does NOT happen with any site using a *.smugmug.com name.

Test it by adding a photo to your cart from www.moonriverphotography.com or any other site using a custom hostname. When you view the cart the photo will not be there.

I have people wanting to order today and I might just have to process their order via Google Checkout and print and ship the photos myself if this isn't fixed soon.

[Andy]

I was just going to post my own message when I noticed this one.

I have more information on the problem. The problem exists with any Smugmug site using a custom hostname. It does NOT happen with any site using a *.smugmug.com name.

Test it by adding a photo to your cart from www.moonriverphotography.com or any other site using a custom hostname. When you view the cart the photo will not be there.

I have people wanting to order today and I might just have to process their order via Google Checkout and print and ship the photos myself if this isn't fixed soon.
On it, standby.

[Andy]

I
I have people wanting to order today and I might just have to process their order via Google Checkout and print and ship the photos myself if this isn't fixed soon.
Workaround for the moment: give them your smugmug url... I know, not the ideal but it will work.

We're on it.

[Andy]

I was just going to post my own message when I noticed this one.

I have more information on the problem. The problem exists with any Smugmug site using a custom hostname. It does NOT happen with any site using a *.smugmug.com name.

Test it by adding a photo to your cart from www.moonriverphotography.com or any other site using a custom hostname. When you view the cart the photo will not be there.

I have people wanting to order today and I might just have to process their order via Google Checkout and print and ship the photos myself if this isn't fixed soon.
This should be all fixed - I tested several domains - please verify thanks. Sorry for the hassle!

[BeachBill]

This should be all fixed - I tested several domains - please verify thanks. Sorry for the hassle!

Tested with my site. Looks good.

[dgrinjackson]

This should be all fixed - I tested several domains - please verify thanks. Sorry for the hassle!

Works, thanks.