keywords not saving properly

[J.T.]

Is there a reason why when I add a keyword to a picture, i.e. yosemite, landscape, "black & white", whatever, etc., that once I click "save", sometimes the keyword(s) don't save and aren't there below the picture? I then have to click add again and the keywords suddenly appear in the edit window as I had entered, and once I click "save" again, they often appear as I wrote them. Sometimes I have to do this trick 2-3 times for it to save.

Is this a bug somewhere or should I ignore this nuisance?

Thanks.

[Allen]

Is there a reason why when I add a keyword to a picture, i.e. yosemite, landscape, "black & white", whatever, etc., that once I click "save", sometimes the keyword(s) don't save and aren't there below the picture? I then have to click add again and the keywords suddenly appear in the edit window as I had entered, and once I click "save" again, they often appear as I wrote them. Sometimes I have to do this trick 2-3 times for it to save.

Is this a bug somewhere or should I ignore this nuisance?

Thanks.
I just went thru the same thing. Found I could edit one and save then go to
the next and edit and save. None of them seemed saved at the time. But
refreshing the page and the changes were there.

[J.T.]

I just went thru the same thing. Found I could edit one and save then go to
the next and edit and save. None of them seemed saved at the time. But
refreshing the page and the changes were there.

I thought the same thing & tried the same thing, but when I went back to some photos later in the day, they hadn't saved.

[Luc De Jaeger]

the same here, editing and saving keywords under a photo often takes more than 5 tries before the keywords are saved.

Luc

[Allen]

the same here, editing and saving keywords under a photo often takes more than 5 tries before the keywords are saved.

Luc
I just recently tried it and went photo to photo adding keywords. None
showed when hitting save, but refreshing page and they all showed.

[J.T.]

I see your points Allen with refreshing but why should you have to refresh after you hit save? Isn't that the whole point of the save function? I don't mean to be sarcastic but when I hit save, I want it to save the first time; not hit save 5+ times sometimes or refresh so it will save and take! I emailed smugmug support last week and they said to use the bulk function for adding to solve the problem. Well that doesn't solve the problem either, since it appears that when you add several keywords to bulk save and one of them includes quotes (i.e. "black & white") it automatically places quotes around the entire keyword box, like this: "landscape, water, yosemite, black, white" INSTEAD of landscape, water, yosemite, black white. Isn't there a way to update and fix this nuisance or let someone know in tech support for smug? It sounds like more of a minor nuisance than I experienced! Thanks.

[dbd]

I see your points Allen with refreshing but why should you have to refresh after you hit save? Isn't that the whole point of the save function? I don't mean to be sarcastic but when I hit save, I want it to save the first time; not hit save 5+ times sometimes or refresh so it will save and take! ... Thanks.
John

When you hit save, you send a command to Smugmug. Smugmug changes the data available for display. But your web browser wants to save you connection bandwidth and continues to show you the pre-save page view. When you hit refresh, you tell your browser that you know that there is newer data on the current page and it should go back to Smugmug to get the new image of the page to replace the old image in local cache memory. Until you get a browser that knows how to eavesdrop on your Smugmug keystrokes or you disable caching, you will have to tell your browser that you know better.

Dale B. Dalrymple
http://dbdimages.com

[J.T.]

John

When you hit save, you send a command to Smugmug. Smugmug changes the data available for display. But your web browser wants to save you connection bandwidth and continues to show you the pre-save page view. When you hit refresh, you tell your browser that you know that there is newer data on the current page and it should go back to Smugmug to get the new image of the page to replace the old image in local cache memory. Until you get a browser that knows how to eavesdrop on your Smugmug keystrokes or you disable caching, you will have to tell your browser that you know better.

Dale B. Dalrymple
http://dbdimages.com

Well that explains it a lot better for me, thanks Dale! I see why refresh should work and not just hitting save.

[darryl]

This is bogus.

Editing captions, gallery descriptions, etc. using similar AJAX widgets don't seem to exhibit this problem.

I've (in)consistently seen the problem with the AJAX keywords interface. I think it's buggy.

--Darryl

[Rando]

I'm having the same problem as the original poster.
Refreshing doesn't work for me.
I've tried logging out and logging back in.
I've tried using a different browser.
I've tried adding keywords to existing photos in existing galleries.
I've tried uploading new photos to a new gallery with iPhoto's keywords (I'm uploading from iPhoto with aarone's latest uploader plugin)
I've tried uploading new photos to a new gallery and then manually editing keywords.

When I hit "edit", I can see the keywords (whether from iPhoto or manually entered) but when I hit save, it's not there.

All of my existing keywords are there. New keywords aren't taking. WTF?

[Rando]

Well this is interesting.

When manually adding, if I put quotes around a keyword, it takes (even with just a single word). Remove the quotes, and then it doesn't take. Put the quotes back in, then it takes. But it's all still there in the dialog box when you hit "add".

[Rando]

Well looks like my keywords are ignored, they had numbers at the end.
Damn these gotchas!
http://www.smugmug.com/help/keywords-tags

[J.T.]

I'm having the same problem as the original poster.
Refreshing doesn't work for me.
I've tried logging out and logging back in.
I've tried using a different browser.
I've tried adding keywords to existing photos in existing galleries.
I've tried uploading new photos to a new gallery with iPhoto's keywords (I'm uploading from iPhoto with aarone's latest uploader plugin)
I've tried uploading new photos to a new gallery and then manually editing keywords.

When I hit "edit", I can see the keywords (whether from iPhoto or manually entered) but when I hit save, it's not there.

All of my existing keywords are there. New keywords aren't taking. WTF?

Hey Rando, I still experience frequent problems with this and with all that people say, the problem still persists! I even tried logging out, closing the browser, re-setting the cache and relogging in and the problem still occurs; the text is there but won't save and display whether I log in or I view my smug site as a visitor. I wish someone at smugmug would take this more seriously as it seems to be a problem with more than a few people. I wish I coul dhelp you too, but I had the same problem a few days ago in a different gallery of mine that I was trying to save keywords. :dunno

[Andy]

All of my existing keywords are there. New keywords aren't taking. WTF?
Gallery and photo link please? :ear

[Andy]

I've (in)consistently seen the problem with the AJAX keywords interface. I think it's buggy.

--Darryl
Darryl, what browser, what gallery, and exactly what happens when this happens? We need details in order to reproduce, thanks.

[Rando]

I think the mystery is solved for me at least. Some of the keywords I was trying to use get ignored because of leading/ending numbers, i.e. "vacation2007" and "week24" would get totally ignored using the iPhoto plugin. It would also get ignored entering in manually unless I put quotes around it.

Although ignored, it would still show up in the dialog box for when I edit keywords.