Picture packaging?

[MRudland]

How are the images mailed in what kind of packaging to protect them, (8X10s, 11X14's, ect?)? I have a client who once received a bent 8X10 and she's super paranoid.
Anyone?
I have had no complaints since just starting with smug mug but have not seen the packaging myself. Anyone?
Michelle

[Andy]

Hi, we as pros have to be very aware of what our clients get. I recommend you place an order on your own for your delivery. You should be intimately familiar with the ordering process and the shipping process :)

8x10 and smaller is shipped flat. Larger prints are shipped tubed.
http://www.smugmug.com/prints/shipping.mg

More on packaging from another thread: http://www.dgrin.com/showthread.php?t=58572

It's rare (we do thousands of orders a day) but sometimes, a package can be bent by the delivery service. We Guarante Everything, including the odd man-handling by the USPS. http://www.smugmug.com/prints/our-guarantee.mg

If it ever happens, just let us know.