Pages continue to load wrong/Weird problem - merged

[DJ-S1]

This is getting frustrating - pages loading without thumbnails, or without a few thumbnails, or without the main image loading... it happens only sometimes, but definitely often enough to be very annoying.

Here the latest example: the page fully loaded (only 2 images in this gallery)

http://davidjames.smugmug.com/photos/138039266-L.jpg


Clicking on the non-existent main image brings up lightbox like this (note there are no scroll bars):

http://davidjames.smugmug.com/photos/138039254-L.jpg

This is Firefox2 on XP. Shift-refresh made everything work properly, but that's not an acceptable answer IMO. I can't explain to every one of my non-computer savvy family members, or the random Little League parents that visit my site for that matter, to go figure out how to refresh your browser's cache if things don't look right. In most cases they don't know what the page is SUPPOSED to look like, so they don't know anything is wrong. They just go away.

I know BWG is aware there are issues (from this thread (http://www.digitalgrin.com/showthread.php?t=55780) and others), but I haven't heard anything in a few weeks and the problems are still there. It can't just be my two computers that exhibit these issues. Has any progress been made or is this the way it's going to be for the foreseeable future?

Sorry for bitching and moaning...

[Andy]

It can't just be my two computers
No but it can be an extremely small amount of people, versus the millions that visit our site.

The terrible thing is that people report this, and then for some, a day later, it's not an issue.

Poof - gone.

Have you tried these FF diagnostics, btw?
http://forums.mozillazine.org/viewtopic.php?t=288184

[DJ-S1]

No but it can be an extremely small amount of people, versus the millions that visit our site.
Yeah, I get that.

The terrible thing is that people report this, and then for some, a day later, it's not an issue.

Poof.
Yeah, I get that too. That's why it frustrates me, because if I have a problem once and don't change anything on my end, then I should have the same problem the next time. But I don't always. So where is the problem, with me or with the server that is sending the content?

In the thread I linked above, the images loaded after 4 minutes of inactivity. To use your phrase, poof, they just showed up. So obviously I'm not blocking them, right? The response was that 4 minutes "seems excessive". I agree.:D

I never had a single issue like this before the code change; that can't be coincidence. Something in the new stuff (which is way cool) is not quite bulletproof IMO.

Have you tried these FF diagnostics, btw?
http://forums.mozillazine.org/viewtopic.php?t=288184
I have now, and they all show properly. I went to the "more" page link and checked all those settings too, all were fine. :dunno

I guess I'll just live with it, but I wanted you guys to know it still happens.

[DJ-S1]

I mis-spoke above. There was one thing in those diags - do you allow pipelining?

[aam1234]

The thumbs are showing but no full photos, even when clicking on them. The same if I'm logged in or out.

Anybody know why or how to fix it.

Thanks

[Allen]

The thumbs are showing but no full photos, even when clicking on them. And the same if I'm logged in or out.

Anybody know why or how to fix it.

Thanks
Usally when I have a problem like this I'll delete the Smugmug cookies and
everything comes back fine.

[aam1234]

Thanks Al,

I did clear the cache but it's still the same. I'll try the deleting the cookie and see how it goes (if I know how to delete it).

Thanks again

[aam1234]

Deleted the cookie and restarted firefox but it's still the same thing. Also, deleted the cookie and cleared the cache then restarted FF. No go :(

Edit: it works fine in IE 7.0, though I don't want to use IE.

[aam1234]

Don't know if this is relevant or not but the problem started after I used that 3rd party java applet to load photos. Probably unrelated though.

[ivar]

Don't know if this is relevant or not but the problem started after I used that 3rd party java applet to load photos. Probably unrelated though.Can you do me a favor, and check out my site, www.ivarborst.com (http://www.ivarborst.com) and see if the thumbs and main photo are showing there? Thanks :thumb

[aam1234]

Hi Ivar,

Your site is working fine, and you have some very nice photos too.

[ivar]

Hi Ivar,

Your site is working fine, and you have some very nice photos too.Thanks for checking my site, and for the compliment :D

I'm trying to figure out what's going on with the photos. As soon as we have a solution, I'll let you know.

If you have any questions, let us know.

[aam1234]

Thanks, Hope you guys find a solution.

Appreciate the help.

[aam1234]

Any update/progress. I'll be uploading many photos soon.

[Andy]

Any update/progress. I'll be uploading many photos soon.
Have you tried the diagnostics here?

http://forums.mozillazine.org/viewtopic.php?t=288184

[aam1234]

Thanks Andy, everything checked fine from your link.

[Andy]

Thanks Andy, everything checked fine from your link.
Are you blocking remote images somehow in your firefox?

This is only a problem on your firefox. We can see your images fine, your website is working fine. We have to find out what's going on with your installation. How about addons or plugins - got any?

[aam1234]

Non of the above.

It seems, and correct me if I'm wrong Ivar, that it has to do with his applet. The issue started after I used his (excellent) little program for the first time. Hope I'm wrong though.


Edit: I have an idea. let me change the theme and see what happens. Will report back shortly.

[Andy]

Non of the above.

It seems, and correct me if I'm wrong Ivar, that it has to do with his applet. The issue started after I used his (excellent) little program for the first time. Hope I'm wrong though.


Edit: I have an idea. let me change the theme and see what happens. Will report back shortly.What applet?

[aam1234]

Opps, can't change themes on individual gallery because the "tools" are not showing either :(

[aam1234]

The applet is "send it to Smug Mug" or a similar name. Ivar wrote it, right.

[Andy]

The applet is "send it to Smug Mug" or a similar name. Ivar wrote it, right.
Actually, Omar Shahine, a customer, wrote that :D

[Andy]

Opps, can't change themes on individual gallery because the "tools" are not showing either :(
And this is with FF2 or IE7?

[aam1234]

Ff2.

[Andy]

I mis-spoke above. There was one thing in those diags - do you allow pipelining?
I would like to speak with you by phone.
Can you PM me a # and when I can ring you?

[DJ-S1]

I would like to speak with you by phone.
Can you PM me a # and when I can ring you?
:doh...Called on the carpet... :huh

PM coming your way in a moment.

[aam1234]

I believe Ivar is in Europe (correct me if I'm wrong) so he could be awake by now :)

Any updates, Ivar.

[aam1234]

I have a similar issue, see the "Weird Problem" thread. But Ivar and Andy are working on it. Thank you guys :thumb

[ivar]

I believe Ivar is in Europe (correct me if I'm wrong) so he could be awake by now :)

Any updates, Ivar.Correct, the Netherlands to be exact :D There is not much to give you at this time. We're still trying to narrow it down.

To be sure it's not a corrupt cache problem, first, make sure you clear your cache. Do this a few times. For browser specific instructions, see this (https://kb.iu.edu/data/ahic.html).

Anyone who still sees the problem (main image not displaying), and wants to help us, please do the following:
Email us at the helpdesk (http://www.smugmug.com/help/emailreal), and put 'mainImage problem - attn Ivar/Andy' in the subject line.
Please let us know:
the operating system and version (Mac OSX 10.3.9, or 10.4.9, Win XP, Win Vista, etc).
All the browsers that you have on your system (Internet Explorer 6 or 7, Firefox Mac or Win, Safari) and tell us which browser is showing the problem and which browser is not.
Please visit http://cmac.smugmug.com/gallery/2504559 and make us a screengrab* and attach it to the email.
Please visit http://ivar.smugmug.com/gallery/977602 and http://www.ivarborst.com/gallery/977602 and let us know if you see a difference.This would really help us, as we are having problems replicating the problem. Thanks :thumb


*to make a screengrab in windows, make sure that the page is visible and press the 'print screen' button (may also say something like 'prnt scrn' or similar). Then, open a image editing program (MS paint will do) and paste the screengrab in a new image by pressing ctrl+v. Save the image.
To make a screengrab on a mac, make sure the page is visible and press cmd+shift+3. The screengrab will be saved onto the desktop with a name as "Picture X.xxx".

[ivar]

I have a similar issue, see the "Weird Problem" thread. But Ivar and Andy are working on it. Thank you guys :thumbYes, we are working on it. We can still use help from anyone who is having the same issue and wants to give a hand in solving it.

Please see http://www.dgrin.com/showthread.php?p=516114#post516114 for the details. Thanks!

[aam1234]

Thanks,

Do you think it has to do with FF2. FF just updated my browser so that's a possibility.

[DJ-S1]

I'm at work so I can't spend a lot of time to debug, but here's what I've got right now. On XP, behind a firewall, Norton AV:

Baldy's link - main image does not show in FF2, looks fine in IE6. New FF tabs have the same problem.

1st Ivar link - main image does not show in FF2, looks fine in IE6. New FF tabs have the same problem.

2nd Ivar link - main image looks fine in FF2 and IE6.

Shift-refresh in FF2 fixes image problem for 1st Ivar link. Subsequent to the shift-refresh, all three links work fine in any tab.

HTH (got to get back to work!)

[aam1234]

Don't use ie7.0 so don't know if this is universal or not. After going to a gallery there is no link to go back to the main page. Also, after, say, customizing a gallery there is no "save" button to accept/apply the changes :(:

[BigAl]

I haven't had the problem recently myself, but several people I've pointed at this gallery:
http://bigal-sa.smugmug.com/gallery/2618609#138168079
say they don't see the big pictures, only the thumbs. The worst comment I've had was this:

"I tried the link a number of times yesterday, but continually got errormessages or when I was at the site, it refused to show any pictures."


I'll try and follow up as to what browsers are being used, but I think it's quite sad that external parties are having problems.

I've just visited one the people who couldn't see the pics. He was using FF, and a shift-reload sorted out his problem.

[I Simonius]

Please visit http://cmac.smugmug.com/gallery/2504559 - not working
Please visit http://ivar.smugmug.com/gallery/977602-not working
and http://www.ivarborst.com/gallery/977602-yup this one works

and let us know if you see a difference.[/LIST]This would really help us, as we are having problems replicating the problem. Thanks :thumb


Lynns site and gallewries e.g. here: http://www.lynnehulbert.com/gallery/2545956#111035367
work fine for me (today)

I weondered if that might be helpful as she had posted and oddly I can see her pics fine (Safari + 10.3.9)

[I Simonius]

Please visit http://cmac.smugmug.com/gallery/2504559 - not working
Please visit http://ivar.smugmug.com/gallery/977602-not working
and http://www.ivarborst.com/gallery/977602-yup this one works

and let us know if you see a difference.[/LIST]This would really help us, as we are having problems replicating the problem. Thanks :thumb


Lynns site and gallewries e.g. here: http://www.lynnehulbert.com/gallery/2545956#111035367
work fine for me (today)

I weondered if that might be helpful as she had posted and oddly I can see her pics fine (Safari + 10.3.9)

[aam1234]

Please visit http://cmac.smugmug.com/gallery/2504559 and make us a screengrab* and attach it to the email.


Not working for me either.

[BigAl]

I haven't had the problem recently myself, but several people I've pointed at this gallery:
http://bigal-sa.smugmug.com/gallery/2618609#138168079
say they don't see the big pictures, only the thumbs. The worst comment I've had was this:

"I tried the link a number of times yesterday, but continually got errormessages or when I was at the site, it refused to show any pictures."


I'll try and follow up as to what browsers are being used, but I think it's quite sad that external parties are having problems.

I've just visited one the people who couldn't see the pics. He was using FF, and a shift-reload sorted out his problem.I got this response from the person I quoted earlier:
"When I get to the site, the bar at the bottom tells me that there is "error on the page". Near the top under "Pilanesberg 2007 fire" there is an inch high grey bar across the top of the page. Clicking on "Pilanesberg 2007 fire" does nothing except highlight that particular word. I have tried clicking on the slideshow but this only gives me a screen with "Loading Slideshow" and a moving indeterminate green shape (at the bottom there is also "error on page"). At the top it shows thatI am at 0 of 15 (and have been for 30 minutes now)."

He's using IE6. :scratch

[aam1234]

Lynns site and gallewries e.g. here: http://www.lynnehulbert.com/gallery/2545956#111035367
work fine for me (today)


Yes, this one works fine for me too.

[ivar]

I got this response from the person I quoted earlier:
"When I get to the site, the bar at the bottom tells me that there is"error on the page". Near the top under "Pilanesberg 2007 fire" there isan inch high grey bar across the top of the page. Clicking on"Pilanesberg 2007 fire" does nothing except highlight that particularword. I have tried clicking on the slideshow but this only gives me ascreen with "Loading Slideshow" and a moving indeterminate green shape(at the bottom there is also "error on page"). At the top it shows thatI am at 0 of 15 (and have been for 30 minutes now)."

He's using IE6. :scratchSounds like a connection or cache problem. Do other SmugMug sites work for him?

Please have him clear his cache:

From the Tools menu, select Internet Options... .
Choose the General tab.
In the "Temporary Internet Files" section, click Delete Files... .
To confirm the deletion, click OK.
In the Internet Options dialog box, click OK.
Let us know if this helps, please.

[ivar]

Not working for me either.Can you make me a screengrab of this page for us? that might give us a clue, as we are looking for some other thins as well. Thanks!

You can also post it on your Smug account, and give me a link, you don't need to specifically email it to me, as long as I can see it somehow.

[aam1234]

Sure Ivar. But I have to run now, will post a screen grap a little later.

Thanks

[ivar]

Sure Ivar. But I have to run now, will post a screen grap a little later.

ThanksNo problem, thanks!

[DJ-S1]

I haven't had the problem recently myself, but several people I've pointed at this gallery:
http://bigal-sa.smugmug.com/gallery/2618609#138168079
say they don't see the big pictures, only the thumbs.
Here's a grab of this site. I put the EXIF window up to show that it was working.

http://davidjames.smugmug.com/photos/139268148-L.jpg

Same as yesterday, FF2 on XP, Norton AV, corporate firewall. Shift-refresh solved it yesterday (I'm not going to do that today for debug purposes). Every night when I leave I restart the machine. I came in this morning, fired up FF and got this. The gallery I post to DGrin from (where I uploaded this image to) is showing the problem currently as well.

[DJ-S1]

Firebug from above

http://davidjames.smugmug.com/photos/139269886-L.jpg

[aam1234]

Here it is. Notice that the main photo is not showing. There are other problems (mentioned earlier, but it's better to focus on this issue for now).

http://aamphoto.smugmug.com/photos/139270468-M.jpg

[DJ-S1]

screen grabs of the 3 links you posted.

http://davidjames.smugmug.com/photos/139270711-L.jpg

http://davidjames.smugmug.com/photos/139270528-L.jpg

http://davidjames.smugmug.com/photos/139270520-L.jpg

[aam1234]

DJ, are you using FF2. If so, did you update it lately. Seems my problem started after the update, but that could be coincidence.

[DJ-S1]

DJ, are you using FF2. If so, did you update it lately. Seems my problem started after the update, but that could be coincidence.

I don't remember when updates were done - I'm running 2.0.0.3.

[DJ-S1]

Here's firebug dumps for the 2 Ivar galleries. The screen was long so there's 2 images to get it all in - thought it would be interesting to see any differences between the one that works and the one that doesn't.

Here's the one that's not right:

http://davidjames.smugmug.com/photos/139272854-L.jpg

http://davidjames.smugmug.com/photos/139272844-L.jpg


and here's the good one:

http://davidjames.smugmug.com/photos/139272861-L.jpg

http://davidjames.smugmug.com/photos/139272872-L.jpg


...hope I didn't get those backwards... :D

[{JT}]

Hm, somethign seems odd about your Firebug - notice that there are NO images listed? Here is what my Firebug looks like after visiting that same gallery:

http://JT.smugmug.com/photos/139275569-L.jpg

You say that you are behind a corporate firewall, do you also know if you are usig a proxy? I say that because someone else who reported this same problem was behind a proxy and was able to update the cached css and js. Once he did that the problem was solved.

[DJ-S1]

Hmm, maybe I screwed up something in the first Firebug? I just went back to that gallery tab (I had left it untouched). I closed the Firebug window, refreshed the tab (NOT shift-refresh), and looked at the Firebug. The console now has an error - it didn't before. AND the gallery loads properly now. :huh And the Net tab looks more like yours.

Here's the console error:

photoHover is not defined 2618609#138168079 (line 1)
onmouseover(mouseover clientX=0, clientY=0)


So I went to one of the tabs of Ivar's galleries (from the other thread) and refreshed (not shift-refresh) and now that gallery looks good, too.

All I did in the meantime was read your post and go the control panel-internet options-connections to see what was there. I am using a proxy; without changing anything I hit OK. Now these pages that weren't working seem okay.

Does any of this make sense to you, because it's all greek to me.

[{JT}]

I think the proxy has/had a cached version a corrupted javascript or css file. So when you shift+refresh sometimes you get the good version (maybe even bypassing the proxy temporarily), but after a while the proxy corrupts the file again (or never got rid of it to begin with).

If you know whoever is in control of the proxy, it would be great if they could reset it (or whatever smugmug.com files it has).

Please let me know if the problem comes back, I would love for you to look on our development servers to see if the problem is there too.

Thanks!

Hmm, maybe I screwed up something in the first Firebug? I just went back to that gallery tab (I had left it untouched). I closed the Firebug window, refreshed the tab (NOT shift-refresh), and looked at the Firebug. The console now has an error - it didn't before. AND the gallery loads properly now. :huh And the Net tab looks more like yours.

Here's the console error:

photoHover is not defined 2618609#138168079 (line 1)
onmouseover(mouseover clientX=0, clientY=0)


So I went to one of the tabs of Ivar's galleries (from the other thread) and refreshed (not shift-refresh) and now that gallery looks good, too.

All I did in the meantime was read your post and go the control panel-internet options-connections to see what was there. I am using a proxy; without changing anything I hit OK. Now these pages that weren't working seem okay.

Does any of this make sense to you, because it's all greek to me.

[DJ-S1]

I think the proxy has/had a cached version a corrupted javascript or css file. So when you shift+refresh sometimes you get the good version (maybe even bypassing the proxy temporarily), but after a while the proxy corrupts the file again (or never got rid of it to begin with).

If you know whoever is in control of the proxy, it would be great if they could reset it (or whatever smugmug.com files it has). Sounds reasonable, except that I didn't shift-refresh - just a regular refresh. In the past that hasn't helped, where shift-refresh has.

Unfortunately I have no way of getting the proxy reset, I'm just a minnow in a large company's ocean. :D

Also, I have similar problems at home on occasion and I'm not running a proxy there.
Please let me know if the problem comes back, I would love for you to look on our development servers to see if the problem is there too.

Thanks!
I'll definitely keep giving you guys all the info I can, unfortunately this isn't my area of expertise so I don't know if the info is helpful or not. But I think more data is a good thing probably, especially with an intermittent thing like this.

Thanks -

[{JT}]

Also, I have similar problems at home on occasion and I'm not running a proxy there.

Yeah, I am not saying that the proxy is always the problem - it just has been for people who persistently have this issue. For home users a shift+refresh has solved it and they have not written back.

What is causing the files to be corrupted is more important though, which I will be looking in to next.

[DJ-S1]

What's interesting to me is Ivar's 2 links. One consitently failed and the other consistently worked. On the surface they look the same and link the same images. :dunno

[{JT}]

To me it makes the proxy/cache issue more valid. The ONLY difference between his example links are the URL - which the proxy uses to store it's cached version and identify it. It doest not know that abc.com/1.html is the same as def.com/1.html - so it stores two copies.

What's interesting to me is Ivar's 2 links. One consitently failed and the other consistently worked. On the surface they look the same and link the same images. :dunno

[DJ-S1]

To me it makes the proxy/cache issue more valid. The ONLY difference between his example links are the URL - which the proxy uses to store it's cached version and identify it. It doest not know that abc.com/1.html is the same as def.com/1.html - so it stores two copies.

So does that mean we have a solution?:earThat would be sweet!

[{JT}]

Cross your fingers, just implemented a small fix to see if it can work :) I would love everyone who is following this thread or reported a similar problem to please go check their sites.

So does that mean we have a solution?:earThat would be sweet!

[aam1234]

So does that mean we have a solution?:earThat would be sweet!

Would be sweet indeed :barb

[I Simonius]

Cross your fingers, just implemented a small fix to see if it can work :) I would love everyone who is following this thread or reported a similar problem to please go check their sites.


Things have definitely improved! I can now see more than the thumbs and the gallewryr and picture controls are now visib;le

However the top of my home page is still not all there, but maybe that's a cache question..

Checked -nope the top of most pages still isn't loading properly. i.e. ican't quite see the tops of pages

Ill post some shots if I can..EDIT: here's one, now I can also see the contol,buttons but not the login etc controls.....?

[aam1234]

Cross your fingers, just implemented a small fix to see if it can work :) I would love everyone who is following this thread or reported a similar problem to please go check their sites.

It's working now!!!

You Da Man :barb

[DJ-S1]

Cross your fingers, just implemented a small fix to see if it can work :) I would love everyone who is following this thread or reported a similar problem to please go check their sites.
So far it looks pretty good! I haven't been able to get any of the suspect pages to show the problem. :clap

[aam1234]

Also, a lot of credit should go to Ivar, he worked hard at it.

Thank you Ivar :thumb

[DJ-S1]

Those Support Heroes are tenacious! :thumb

[Andy]

Also, a lot of credit should go to Ivar, he worked hard at it.

Thank you Ivar :thumb
It's a company-wide effort, lots of folks working on this, Ivar, the rest of our Support Heroes, and of course {JT}

:clap

[aam1234]

Thank you DJ. You certainly gave very very valuable input. You should give a speech :andy

[Andy]

Thank you DJ. You certainly gave very very valuable input. You should give a speech :andy
And we couldn't do it without great debugging help from you, DJ, and Simon, among others :bow

[aam1234]

And SM should give us 3 months free for the suffering we endured. Naaa. Thank you guys :thumb

[aam1234]

What did Simon do (remember me Simon?)

[{JT}]

Simon, I see the same exact thing you are showing when logged out. Are you certain that you are logged in?

Things have definitely improved! I can now see more than the thumbs and the gallewryr and picture controls are now visib;le

However the top of my home page is still not all there, but maybe that's a cache question..

Checked -nope the top of most pages still isn't loading properly. i.e. ican't quite see the tops of pages

Ill post some shots if I can..EDIT: here's one, now I can also see the contol,buttons but not the login etc controls.....?

[I Simonius]

Simon, I see the same exact thing you are showing when logged out. Are you certain that you are logged in?

YUP using the ;login/logout option at the bottom of the page ( can't see the one at the top)
Logged in and out to check
Here'sa screenshot of how it iss now

[DJ-S1]

Thank you DJ. You certainly gave very very valuable input. You should give a speech :andy
You and I and others did easy stuff - Ivar, JT and Andy (and I suspect some other Heroes as well) did the heavy lifting. Not to mention making the new Smugmug magic to begin with!

Hopefully this little glitch is resolved once and for all, and it sure seems to be. I'd be happy to see this thread die, unlike poor Waxy's thread! :wink

[Andy]

unlike poor Waxy's thread! :wink

For those who don't know, and want to join in the fun:

http://www.dgrin.com/showthread.php?t=57102

[I Simonius]

Started browsing with hope in my heart but.......
Mightily sorry to report this but here's ascreen shot where obviously things still aren't right yet:dunno

The missing pic has loaded now but the control buttons are still missing...nope..wait, having clicked back and forth on the images the controls have now appeared... hmm bit intermittant this...

[aam1234]

Typical Simon, don't mind him :D

[I Simonius]

Typical Simon, don't mind him :D

but the point is there is still an intermittant problem:cry

This is a very recent screenshot froma gallery I havent visited on tis computer so its not a cached i mage

Hopefully it's nought but a lingering glitch that will iron itself out, but I menytion it because it's there, not to be awkward

I'll wait til tomorrow ( its gone midnight her now) and check things out again then - digits intertwined

[aam1234]

Simon Simon, don't you remember me?

[W.W. Webster]

My site (customised) is demonstrating a problem under Safari since upgrading to 10.4.9 (both for me and for another user I've checked with) that displays the 15 thumbs for galleries under the SmugMug format as usual but not the selected image, which is blank.

Has anyone else noticed this since 10.4.9, or is there an idiosyncrasy in my customisation somehow?

[Andy]

My site (customised) is demonstrating a problem under Safari since upgrading to 10.4.9 (both for me and for another user I've checked with) that displays the 15 thumbs for galleries under the SmugMug format as usual but not the selected image, which is blank.

Has anyone else noticed this since 10.4.9, or is there an idiosyncrasy in my customisation somehow?

Related to this thread?
http://www.dgrin.com/showthread.php?t=57133

Ross, first please try emptying completely your cache and closing, reopening Safari.

Do you experience the same on Firefox?

[DavidTO]

My site (customised) is demonstrating a problem under Safari since upgrading to 10.4.9 (both for me and for another user I've checked with) that displays the 15 thumbs for galleries under the SmugMug format as usual but not the selected image, which is blank.

Has anyone else noticed this since 10.4.9, or is there an idiosyncrasy in my customisation somehow?


10.4.9 and I see your site just fine. :D

[W.W. Webster]

Related to this thread?
http://www.dgrin.com/showthread.php?t=57133

Ross, first please try emptying completely your cache and closing, reopening Safari.

Do you experience the same on Firefox?
Mmmm! Could be the same problem! And now, on checking, it appears to be happening for all my browsers on the Intel Mac platform (Firefox, Opera, Flock, SeaMonkey, OmniWeb at least).

Weird! :huh

[W.W. Webster]

10.4.9 and I see your site just fine. :DThanks David.

[BigAl]

Sounds like a connection or cache problem. Do other SmugMug sites work for him?

Please have him clear his cache:
From the Tools menu, select Internet Options... .
Choose the General tab.
In the "Temporary Internet Files" section, click Delete Files... .
To confirm the deletion, click OK.
In the Internet Options dialog box, click OK.
Let us know if this helps, please.Didn't help. From a copy of the page he sent to me, it looks as though everything is hanging at the wait wheel (throbber, I believe you call it). (Methinks that wait wheel is causing more problems (http://www.dgrin.com/showthread.php?t=53097) than it's worth).

[W.W. Webster]

And now, on checking, it appears to be happening for all my browsers on the Intel Mac platform (Firefox, Opera, Flock, SeaMonkey, OmniWeb at least).... and Camino, Shiira and SunriseBrowser. The plot thickens. This isn't just a browser issue. :rolleyes

[W.W. Webster]

... and Camino, Shiira and SunriseBrowser. The plot thickens. This isn't just a browser issue. :rolleyesA typical gallery page is displayed like this -

18339

Note the blank image is 'live' on mouseover.

[DavidTO]

Shiira is Safari, for all intents and purposes.

[rich56k]

Related to this thread?
http://www.dgrin.com/showthread.php?t=57133

Ross, first please try emptying completely your cache and closing, reopening Safari.

Do you experience the same on Firefox?

Andy / Guru's,
I don't know if this is related or not - when I'm using either FF2.0, or Safari 2.0.4, on my iMac G5 1.8g - OSX 10.4.9 (none of which is brand new...)
Randomly my galleries will not show the 'throbber' wheel when I either click on another thumb to display or the gallery page selector ...
it will show in my url address bar that i've selected something (and it reflects the new address) but nothing happens ....have cleared all cookies it is randomly occuring just noticed tonite last 1.5 hours....:cry
hmmmmm......:dunno :scratch :dunno

any thoughts?
rich56k
note: all the galleries in question are smug gradient / style 'smugmug'

[I Simonius]

Simon Simon, don't you remember me?

Remember you? How could I forget?!!:rofl

:p :p :p

Seriously though, I do remember you but not where I know you from. I am getting worse , forgive me. At least it runs in the family ( like noses:D ) in fcat we were just discussing yesterdaay how all of us regularily forget why we have gone from one room to another:dunno

[I Simonius]

OK so here's what I'm getting now still

This is what happens when I choose, medium or large, the image tries to load UNDER the galllery - Note the bottom RHS of pic, where there is a piece of scroll bar showing

[{JT}]

BigAl, could you please refresh my memory? What didn't that help with? On what gallery or page?

Didn't help. From a copy of the page he sent to me, it looks as though everything is hanging at the wait wheel (throbber, I believe you call it). (Methinks that wait wheel is causing more problems (http://www.dgrin.com/showthread.php?t=53097) than it's worth).

[{JT}]

Simon, you definetly have something funky going on - but not relatedto the main image not showing. You have something else wrong with your cache because I can't replicate at all. Seems to be something wrong with the CSS, try overriding the theme for that gallery to something else and see if it fixes it.

OK so here's what I'm getting now still

This is what happens when I choose, medium or large, the image tries to load UNDER the galllery - Note the bottom RHS of pic, where there is a piece of scroll bar showing

[Andy]

A typical gallery page is displayed like this -

18339

Note the blank image is 'live' on mouseover.
Ross, merged your thread..

[{JT}]

Webster, can you please check that gallery again? Thanks.

A typical gallery page is displayed like this -

18339

Note the blank image is 'live' on mouseover.

[DJ-S1]

Hopefully this little glitch is resolved once and for all, and it sure seems to be. I'd be happy to see this thread die, unlike poor Waxy's thread! :wink
Well, I came in this morning and tried the bigal, cmac, and both ivar links from earlier in the thread. Sad to say I'm still seeing the same original problem. The main image does not display in the first three, but the second ivar link is fine.

Back to the drawing board...:doh

[aam1234]

Edit: Disregard what I wrote in this post earlier, there is no issue. Thanks.

[{JT}]

Very odd, can you take a screen shot of your Firebug Net page again? I am curious to see if it matches up with mine.

Thanks!

Well, I came in this morning and tried the bigal, cmac, and both ivar links from earlier in the thread. Sad to say I'm still seeing the same original problem. The main image does not display in the first three, but the second ivar link is fine.

Back to the drawing board...:doh

[DJ-S1]

Sure. Here's Firebug for Big Al's gallery

http://davidjames.smugmug.com/photos/139520363-L.jpg

Here it is for Baldy's gallery

http://davidjames.smugmug.com/photos/139520388-L.jpg

Neither had any console errors showing.

[{JT}]

Could you also please send a screenshot of those galleries? Thanks!

Sure. Here's Firebug for Big Al's gallery

http://davidjames.smugmug.com/photos/139520363-L.jpg

Here it is for Baldy's gallery

http://davidjames.smugmug.com/photos/139520388-L.jpg

Neither had any console errors showing.

[BigAl]

BigAl, could you please refresh my memory? What didn't that help with? On what gallery or page?I quoted what ivar wanted the person to do in my response. The person did what ivar suggested.

[DJ-S1]

Could you also please send a screenshot of those galleries? Thanks!
Here you go -

http://davidjames.smugmug.com/photos/139526058-L.jpg

http://davidjames.smugmug.com/photos/139526089-L.jpg

[{JT}]

Here you go -

Well, I have run out of ideas for now :( Since our change yesterday everyone else has reported it fixed and we have not recieved any emails regarding the issue.

Lets give it some time and see if it goes away on its own, or maybe try a different browser or clear private data one more time?

[DJ-S1]

I just checked again and it is working right now. Maybe it doesn't like mornings. :D We'll see how it goes, thanks -

[W.W. Webster]

Webster, can you please check that gallery again?Thanks {JT} - I don't know what you did, but my problem has gone away over a range of browsers! :thumb

[I Simonius]

Simon, you definetly have something funky going on - but not relatedto the main image not showing. You have something else wrong with your cache because I can't replicate at all. Seems to be something wrong with the CSS, try overriding the theme for that gallery to something else and see if it fixes it.

OK I have got my big hairy G5 back now so I'll give it a go in the morning and see how things are

It might be the Browsers just on the laptop as my daughter has had it for the last two years (I'll blame it on her but it probably isn't fair):D

EDIT: Couldn't sleep without trying it - NOPE - SORRY on the G5 the problem with weird larges is still there too, i.e. they are trying to looad UNDER the gallery page (with that odd snippet of scroll bar showing) Same in FF and Safari. I was logged out on both Browsers on tis Mac so had to log in first (i.e. asn't already logged in)

[{JT}]

Try this; turn on "hide owner" for one gallery and go back to it and see if it is fixed.

OK I have got my big hairy G5 back now so I'll give it a go in the morning and see how things are

It might be the Browsers just on the laptop as my daughter has had it for the last two years (I'll blame it on her but it probably isn't fair):D

EDIT: Couldn't sleep without trying it - NOPE - SORRY on the G5 the problem with weird larges is still there too, i.e. they are trying to looad UNDER the gallery page (with that odd snippet of scroll bar showing) Same in FF and Safari. I was logged out on both Browsers on tis Mac so had to log in first (i.e. asn't already logged in)

[I Simonius]

Try this; turn on "hide owner" for one gallery and go back to it and see if it is fixed.

Sorry makes no difference
It's OK until I click on alarger size- then it loads UNDER the main window AND the tools buttons dissapear AS DOES thetools and buttons along the top

EDIT: now the breadcrumbs have also dissapeared on this page i.e.e <Digital-finger>Portraits>FAMILY
EDIT: also tis page sometimes loads with the amount of tthumbs below, and sometimes with another couple of rows - without me changing anything

[I Simonius]

OK just done some testing with Camino - and it works fine - so unless you changed something very recently the problem only exists with safari and FF AFAICS

[bigwebguy]

OK just done some testing with Camino - and it works fine - so unless you changed something very recently the problem only exists with safari and FF AFAICSSimon, that's very odd because Camino uses the same rendering engine as firefox. They should render pages identical. Do you have any extensions installed in firefox?

[I Simonius]

Simon, that's very odd because Camino uses the same rendering engine as firefox. They should render pages identical. Do you have any extensions installed in firefox?

non monsieur!
:-)

[I Simonius]

VERY strange.. would you believe it is now working perfectly on safari and FF!:dunno :ivar

[I Simonius]

I tink it worked immediately after I downloaded and installed camino. I reckon there was a aplication support file or something that was common to them which Camino replaced and that solved it? Possible???

[I Simonius]

I wish I could work out what's going on the blinkin' browser wont didplay thepics again! Grrr.

I notice that there are 9 thumbs when it displays correctly and 15 thumbs when it doesn't - is that a clue, anyone?

[bigwebguy]

I wish I could work out what's going on the blinkin' browser wont didplay thepics again! Grrr.

I notice that there are 9 thumbs when it displays correctly and 15 thumbs when it doesn't - is that a clue, anyone?Simon, when you have the problem, resize your browser window smaller and see if the main image shows up. Resize small enough to where the display switches from 15 thumb mode to 9 thumb mode. You may be on to something here.

[I Simonius]

Simon, when you have the problem, resize your browser window smaller and see if the main image shows up. Resize small enough to where the display switches from 15 thumb mode to 9 thumb mode. You may be on to something here.

thanks I'l give that a go, however I have jst updated from 10.4.8 to 10.4.9, and think that has fixed it , BUT I thought other things fixed it and it returned so we'll have to see. (I held off updating because I am shy of new updates and the glitches they usually bring)

Anyway next timeit happens it will try resizing, cheers.

[W.W. Webster]

Thanks {JT} - I don't know what you did, but my problem has gone away over a range of browsers! :thumbSame problem is back again and flushing the browser cache isn't fixing it. All my browsers are affected. I just don't understand what's going on. :dunno

[{JT}]

Resize your browser window super small and then super large a few times, would like to test out a new theory :)

Same problem is back again and flushing the browser cache isn't fixing it. All my browsers are affected. I just don't understand what's going on. :dunno

[W.W. Webster]

Resize your browser window super small and then super large a few times, would like to test out a new theory :)For both Safari and Firefox I flushed the cache then resized the window a few times, but to no avail. :scratch

[I Simonius]

FWIW:
Currently it's OK ( as of the am - might not be this pm) as of 10.4.9 update.

What I have noticed is that now since the updatewhen it's OK the little spinning arrows that indicate it's loading are in the top LHS of the screen. Incidentally it is also loading 15 thumbs and working ok presenting the larger images.

When it wasn't working the little spinning arrows would always be lower around the middle LHS of the screen. Don't know if that tells you anyting but it's about all I have at the mo.

Apple discussion about it here (http://discussions.apple.com/thread.jspa?messageID=4332791#4332791):

EDIT: ps. I notice the red/green thumbs apprear at the lower LHS of a 'lerge' sized pic when chosen - is thet right? (not sure)

[{JT}]

Simon,

I read your thread at AD, I don't think this problem has anything to do with Safari or Firefox in particular. Also, being the Safari proponent that I am, I download the nightly builds of Webkit often - and have never once seen this problem first hand ('cause if I did, I would fix it properly) :)

I think I know what could be happening - but need some time to figure it out, and may need Webster to check out our development servers to see if he has the problem there.

JT

FWIW:
Currently it's OK ( as of the am - might not be this pm) as of 10.4.9 update.

What I have noticed is that now since the updatewhen it's OK the little spinning arrows that indicate it's loading are in the top LHS of the screen. Incidentally it is also loading 15 thumbs and working ok presenting the larger images.

When it wasn't working the little spinning arrows would always be lower around the middle LHS of the screen. Don't know if that tells you anyting but it's about all I have at the mo.

Apple discussion about it here (http://discussions.apple.com/thread.jspa?messageID=4332791#4332791):

EDIT: ps. I notice the red/green thumbs apprear at the lower LHS of a 'lerge' sized pic when chosen - is thet right? (not sure)

[I Simonius]

Simon,

I read your thread at AD, I don't think this problem has anything to do with Safari or Firefox in particular. Also, being the Safari proponent that I am, I download the nightly builds of Webkit often - and have never once seen this problem first hand ('cause if I did, I would fix it properly) :)

I think I know what could be happening - but need some time to figure it out, and may need Webster to check out our development servers to see if he has the problem there.

JT

okey dokey :-)

[rich56k]

Andy / Guru's,
I don't know if this is related or not - when I'm using Safari 2.0.4, on my iMac G5 1.8g - OSX 10.4.9 (none of which is brand new...)
Randomly my galleries will not show the 'throbber' wheel when I either click on another thumb to display or the gallery page selector ...
it will show in my url address bar that i've selected something (and it reflects the new address) but nothing happens ....have cleared all cookies it is randomly occuring just noticed tonite last 1.5 hours....:cry
hmmmmm......:dunno :scratch :dunno

any thoughts?
rich56k
note: all the galleries in question are smug gradient / style 'smugmug'
Bump / Update....:huh

Then again randomly tonite... no 'throbber' and whether i click on the next page # or another thumbnail it refects my action in the url address bar but nothing happens on screen : no throbber either, the only thing that i've found to make any difference is if i click "reload page" then it loads to whatever page was showing in the url bar... :deal
Also the large image has shown in all cases (unlike the majority of this thread) even if i go to another category/gallery once it starts it stays' broken' i get frustrated and open FF 2.0 it then worked...:cry :cry :scratch :scratch :dunno :dunno

I will be in and out today (school, work) will check back in ASAP. Since this has resurfaced...am getting worried,:cry would like top get some feedback.... (will try to recreate at school on windox xp - will report back later today result of this)
thanks,
rich56k

[rich56k]

Bump / Update....:huh

Then again randomly tonite... no 'throbber' and whether i click on the next page # or another thumbnail it refects my action in the url address bar but nothing happens on screen : no throbber either, the only thing that i've found to make any difference is if i click "reload page" then it loads to whatever page was showing in the url bar... :deal
Also the large image has shown in all cases (unlike the majority of this thread) even if i go to another category/gallery once it starts it stays' broken' i get frustrated and open FF 2.0 it then worked...:cry :cry :scratch :scratch :dunno :dunno

I will be in and out today (school, work) will check back in ASAP. Since this has resurfaced...am getting worried,:cry would like top get some feedback.... (will try to recreate at school on windox xp - will report back later today result of this)
thanks,
rich56k


well it started again just minutes ago after doing crops on approx 50 images....
i paused to check an email and came back to gallery and it froze (see att. - I've clicked on page 5 and it changed in the address window but no 'throbber' and actual page won't change unless I hit 'page reload')
any thoughts? any one else exp this? :scratch
rich56k
(it's still frozen as i type...12:07 pm pst)

[Kyle Jones]

For me this gallery is always broken. Even tried IE under XP.

http://kylejones.smugmug.com/gallery/1423480

edited to say: My normal browsers are the latest Safari and Firefox under MacOS 10.4.9.

[Andy]

For me this gallery is always broken. Even tried IE under XP.

http://kylejones.smugmug.com/gallery/1423480

edited to say: My normal browsers are the latest Safari and Firefox under MacOS 10.4.9.
Hey, Kyle the Street Photographer :) :wave

Hi Kyle, some of those images are wonky in our system. I'm checking a few things....

[I Simonius]

For me this gallery is always broken. Even tried IE under XP.

http://kylejones.smugmug.com/gallery/1423480

edited to say: My normal browsers are the latest Safari and Firefox under MacOS 10.4.9.

yup comes up wonky here too - missing thumbs - (safari+10.4.9)

[Andy]

For me this gallery is always broken. Even tried IE under XP.

http://kylejones.smugmug.com/gallery/1423480

edited to say: My normal browsers are the latest Safari and Firefox under MacOS 10.4.9.
Try again please ? :ear

[Kyle Jones]

Try again please ? :ear

IE, Safari and Firefox all display the gallery correctly and quickly as well. Whatever you did, thanks!

[I Simonius]

IE, Safari and Firefox all display the gallery correctly and quickly as well. Whatever you did, thanks!


yup that fixed it for your gallery ;-)
(Safari 10.4.9 here too)

[W.W. Webster]

IE, Safari and Firefox all display the gallery correctly and quickly as well. Whatever you did, thanks!No joy for me yet! :rolleyes

[W.W. Webster]

No joy for me yet! :rolleyesI've just noticed that a weird idiosyncrasy with Safari that just as mysteriously went away a few months ago is now back again, coinciding with my current SmugMug meltdown.

That is, only on gallery pages (not the home page, etc) and just with Safari, the last line of my footer is not centred - like this:

18473

Obviously the SmugMug code is being changed and updated constantly, and clearly something has been changed to cause this problem to come back. Could this be related to my problem somehow? :dunno

[{JT}]

Obviously the SmugMug code is being changed and updated constantly, and clearly something has been changed to cause this problem to come back.

We have not updated the live site in a VERY long time, a little over a month if I am correct. Maybe we have a server doing strange things, I can have Craig or Andrew check.

So I am not sure why your line is not centered in Safari - I used Safari daily as my primary browser and have not seen that problem. I have not seen the main image missing problem either though.

On the bright side I "should" have an attempted fix for the main image missing problem going out tonight. Cross your fingers :)

[{JT}]

Ok, we just updated the site. Everyone who reported issues with the main image not appearing, please go check again. I really hope this fixes the problem :)

[W.W. Webster]

Ok, we just updated the site. Everyone who reported issues with the main image not appearing, please go check again. I really hope this fixes the problem :)Eureka! Or, as you guys might say, Geronimo! :clap

Thanks! :thumb

[rich56k]

Ok, we just updated the site. Everyone who reported issues with the main image not appearing, please go check again. I really hope this fixes the problem :)


JT, Andy, Anybody??

I just checked my site again....
(please see my earlier posts on page 13 of this thread for prev. probs)
site seems faster, and i got thru 93 of 118 images, before it froze AGAIN,
I closed the window reopened in a new window all galleries frozen still....HELP!! :cry :cry :cry :cry
I think I've been getting lost in this thread as no one has responded yet....

To reiterate after a random amount (usually a lot- of scrolling, viewing, or just perusing my galleries all of a sudden whether its lightbox scrolling or page to page doesn't matter the end result is the throbber doesn't appear the new 'destination' does appear in the url slot but nothing happens.. and each additional time i click on something it continues to change ONLY in the url slot) if I then close the window surf around the web for a bit and try back sometimes its still frozen, sometimes OK !!??!??!??!???!?

:scratch :scratch :cry :cry :dunno :dunno :cry :cry :scratch :scratch

rich56k

[Andy]

JT, Andy, Anybody??

I've made sure JT has seen your post.

[rich56k]

I've made sure JT has seen your post.

Thanks Andy....
Pardon my lack of diplomacy...:rolleyes
had a bad day , came home , saw the thread thought (woo whoo - good to go! )
then i checked to find same prob...:cry

You guys have always sorted me out so far,
:bow I'll relax and let you all work the magic!

rich56k

[Andy]

Thanks Andy....
Pardon my lack of diplomacy...:rolleyes
had a bad day , came home , saw the thread thought (woo whoo - good to go! )
then i checked to find same prob...:cry

You guys have always sorted me out so far,
:bow I'll relax and let you all work the magic!

rich56k
:thumb no worries {JT} will come to the rescue!

[{JT}]

Rich,

The fix applied earlier was for the missing main image problem only. Your problems seem to run the gamut and I am not sure where to start. Can you give me a link to that gallery your are having issues with? I will try my hardest tomorrow to recreate what you see.

JT

Thanks Andy....
Pardon my lack of diplomacy...:rolleyes
had a bad day , came home , saw the thread thought (woo whoo - good to go! )
then i checked to find same prob...:cry

You guys have always sorted me out so far,
:bow I'll relax and let you all work the magic!

rich56k

[rich56k]

Rich,

The fix applied earlier was for the missing main image problem only. Your problems seem to run the gamut and I am not sure where to start. Can you give me a link to that gallery your are having issues with? I will try my hardest tomorrow to recreate what you see.

JT


JT,

Sure here's the gallery thats frozen repeatedly over last few days....
http://rich56k.smugmug.com/gallery/2651750
and as I mentioned once that happens no matter what gallery I try
(in either of my 'motorcycles' or 'other' category's it's 'site wide' and thru-out----the only un-affected areas on my site at that point are : front page w/slideshow; and "about" gallery -probobly since its a 'journal' style vs 'smugmug' style in all the other examples) for the sake of simplicity all my regular galleries are 'smugmug' style ,'gradient' using 'quick' settings....
I may have left out a symptom or two --please see my prior post on page 13 of this thread for the 'full list / my specs'....:deal
I think that should cover it:scratch
Thanks in advance
:bow :bow

rich56k
And the only constant that I've noticed is it takes a 'bunch' of views before it occurs (50 to 90+):dunno
Lastly - I leave town for a race late Fri eve--will be avail for whatever I can do to help/check/ect thru-out the day and early PM friday then won't be back 'til mon AM....

[bigwebguy]

JT,

Sure here's the gallery thats frozen repeatedly over last few days....
http://rich56k.smugmug.com/gallery/2651750
and as I mentioned once that happens no matter what gallery I try
(in either of my 'motorcycles' or 'other' category's it's 'site wide' and thru-out----the only un-affected areas on my site at that point are : front page w/slideshow; and "about" gallery -probobly since its a 'journal' style vs 'smugmug' style in all the other examples) for the sake of simplicity all my regular galleries are 'smugmug' style ,'gradient' using 'quick' settings....
I may have left out a symptom or two --please see my prior post on page 13 of this thread for the 'full list / my specs'....:deal
I think that should cover it:scratch
Thanks in advance
:bow :bow

rich56k
And the only constant that I've noticed is it takes a 'bunch' of views before it occurs (50 to 90+):dunno
Lastly - I leave town for a race late Fri eve--will be avail for whatever I can do to help/check/ect thru-out the day and early PM friday then won't be back 'til mon AM....Hey Rich. I clicked around that gallery for 15 mins and was unable to make it freeze.

Can you try one of my galleries: http://bigwebguy.smugmug.com/gallery/1142062

this way we can identify it as something with your gallery or your computer.

thanks mate, we'll get you sorted.

[rich56k]

Hey Rich. I clicked around that gallery for 15 mins and was unable to make it freeze.

Can you try one of my galleries: http://bigwebguy.smugmug.com/gallery/1142062

this way we can identify it as something with your gallery or your computer.

thanks mate, we'll get you sorted.

Hi Lee,

OK I ran thru all 92 ind. then blasted thru page changes repeatedly then back into ind pics in your gallery -and was unable to freeze....:scratch
I did notice the only obvious diff (to me- pre coffee-lol) you have orig enabled & share photo& slideshow options in your gallery (options I always disable)

your thoughts....

rich56k
ps got a big kick out of your #22 :D :thumb :D
were you trying w/safari?

[rich56k]

Hi Lee,

OK I ran thru all 92 ind. then blasted thru page changes repeatedly then back into ind pics in your gallery -and was unable to freeze....:scratch
I did notice the only obvious diff (to me- pre coffee-lol) you have orig enabled & share photo& slideshow options in your gallery (options I always disable)

your thoughts....

rich56k
ps got a big kick out of your #22 :D :thumb :D
were you trying w/safari?


Lee,

I just realized that I hadn't replied yesterday thet I WAS able to replicate the problem from the school computer also ...
dell / pc/ win xp/ IE 6
also only after multiple viewings 80+ range....:rolleyes

rich56k
(I won't have any more specs on that pc until later this afternoon/ but will be able to test from there at that time...)

[bigwebguy]

Lee,

I just realized that I hadn't replied yesterday thet I WAS able to replicate the problem from the school computer also ...
dell / pc/ win xp/ IE 6
also only after multiple viewings 80+ range....:rolleyes

rich56k
(I won't have any more specs on that pc until later this afternoon/ but will be able to test from there at that time...) Hey Rich,
I hit your site with safari and ffx2 on my mac and ffx2 on my pc. No problems.

Just to clarify on your school PC, that was your gallery correct?

[rich56k]

Hey Rich,
I hit your site with safari and ffx2 on my mac and ffx2 on my pc. No problems.

Just to clarify on your school PC, that was your gallery correct?

Hi Lee,

By 'correct' if you mean in all other aspects, (appearence/viewing?) yes the only diff. from school (community college) is the network is a lot slower....
rich

(will be back there between noon-1pm pst today- can try from there again and get more specs too):deal

[bigwebguy]

Hi Lee,

By 'correct' if you mean in all other aspects, (appearence/viewing?) yes the only diff. from school (community college) is the network is a lot slower....
rich

(will be back there between noon-1pm pst today- can try from there again and get more specs too):dealby correct i mean was i correct in assuming it was your gallery you were reproducing the problems with on the school pc.

Do me a favor and hit my gallery from the school PC when you get a chance.

Thanks

[rich56k]

by correct i mean was i correct in assuming it was your gallery you were reproducing the problems with on the school pc.

Do me a favor and hit my gallery from the school PC when you get a chance.

Thanks

Lee,

Yes, it was my gallery / same problem ...
And yes I'll gladly try yours also ....:D
Thanks,
rich

[rich56k]

by correct i mean was i correct in assuming it was your gallery you were reproducing the problems with on the school pc.

Do me a favor and hit my gallery from the school PC when you get a chance.

Thanks

Hi Lee,
OK -i went in a little early and ran both your gallery on one pc and mine on another next to it .....
un-able to recreate my problem in either case (??!!):scratch

then realizing i wasn't logged in, ( i believe i have had the problem in both cases at home) so i logged in and rolled thru another batch again to no avail....
(according to my statcounter i ran 397 page loads in 56 minutes @ my site)
hmmmm...
although it hadn't been happening every time it seemed to be more often than not:dunno

have to run a couple assignments will be back in/out thru-out the afternoon,
rich

Have verified that the school is dell pc / win xp - professional / IE6

UPDATE: 4PM PST.....ride just called trip is resched...leaving asap...will try to check in over the w/end if can get to internet cafe, latest will be monday am - thanks for the help so far....
rich

[tricky]

I've been having the previously mentioned issue of the main image not showing up when accessing smugmug from work. However, I recently discovered that changing http:// to https:// gets around that problem for me! Worth a try for anyone having the same problem behind a corporate (or even personal) firewall.

The only problem with this is using the breadcrumbs kicks you back to a regular http:// page.

Hope this helps.

[rich56k]

Rich,

The fix applied earlier was for the missing main image problem only. Your problems seem to run the gamut and I am not sure where to start. Can you give me a link to that gallery your are having issues with? I will try my hardest tomorrow to recreate what you see.

JT


Hi,

Back in town 'til this sat am --tried my site again last nite 11pm in lightbox mode i ran thru 75 of 118 pics, then i froze up same as previous,
couldn't get out of frozen page unless i clicked on my bookmark to re-enter my site clicked on random (diff) gallery also frozen , (this was while logged in) i re-entered logged out still frozen.....:cry :dunno :cry
then surfed web for approx 10 minutes - returned all was OK again!!??!!

JT - Did you get a chance to check on it ?/

thanks ,
rich56k
(att image is from last nite freeze...)
heres link to that gallery ....( although it has occured in any/all of my galleries after multiple 'clicks' as prev described)
http://rich56k.smugmug.com/gallery/2651750

[{JT}]

JT - Did you get a chance to check on it ?/

Rich, I have been following everything - but have yet to reproduce the problem myself. I will keep trying today, but with only one person reporting problems it is hard to get a list together of things I should be checking. :dunno

[rich56k]

Rich, I have been following everything - but have yet to reproduce the problem myself. I will keep trying today, but with only one person reporting problems it is hard to get a list together of things I should be checking. :dunno

JT,

Thanks for your attention to this, you have a good point. :thumb
Since I was only able to reproduce once from a different comp.,
and only with my site- I can (safely) hope my customers aren't exp. the problem,
NOTE: see the att. from my statcounter log this AM - as evidence it may just be at my end...:deal :scratch :dunno :rolleyes and not something my viewers are seeing
Thanks also to Lee & Andy for your assistance,
although I'm still scratching my head :scratch ,
I know that the best possible resources have looked into this matter -
no where else but at smugmug could I say that!!:deal

rich56k
ps final note: my speedtest are consistantly @ png: 102;download:4858; upload:480 (relevence not sure-thought i'd mention it)

[{JT}]

It "may" have something to do with your galleries - or not.

Have I had you turn on "hide owner" for one of your affected galleries and trying that?

JT,

Thanks for your attention to this, you have a good point. :thumb
Since I was only able to reproduce once from a different comp.,
and only with my site- I can (safely) hope my customers aren't exp. the problem,
NOTE: see the att. from my statcounter log this AM - as evidence it may just be at my end...:deal :scratch :dunno :rolleyes and not something my viewers are seeing
Thanks also to Lee & Andy for your assistance,
although I'm still scratching my head :scratch ,
I know that the best possible resources have looked into this matter -
no where else but at smugmug could I say that!!:deal

rich56k
ps final note: my speedtest are consistantly @ png: 102;download:4858; upload:480 (relevence not sure-thought i'd mention it)

[rich56k]

It "may" have something to do with your galleries - or not.

Have I had you turn on "hide owner" for one of your affected galleries and trying that?

OK I just tried that and was frozen immediately (!!??):scratch
I then reentered the site and tried a diff. gallery and its frozen also

hope this helps:deal

rich

[{JT}]

I am going to have you test on our development server, contacting you via email.

OK I just tried that and was frozen immediately (!!??):scratch
I then reentered the site and tried a diff. gallery and its frozen also

hope this helps:deal

rich

[rich56k]

I am going to have you test on our development server, contacting you via email.


Sounds like a plan :thumb :thumb
woo whoo :D (in advance!)
email sent :deal

rich

[bigwebguy]

Sounds like a plan :thumb :thumb
woo whoo :D (in advance!)
email sent :deal

richRich, we pushed some changes after your post last night. It's a long shot, but can you give it another whirl?

[rich56k]

Rich, we pushed some changes after your post last night. It's a long shot, but can you give it another whirl?

Hi Lee,

Sorry for the late reply ...:rolleyes

I'm at an internet cafe out of state,
(been out of town since fri 13th)
circumstances will prevent me from testing until I return,
will be back late, late tonite....
I will then gladly give it a whirl and post back 1st thing tues am at the latest...
Thanks :thumb
rich

[urbanaries]

I just discovered this thread, and that one of my galleries was referenced. The portfolio gallery was previously having trouble because of one image, and once I was able to delete that, it's working fine.

but the home gallery for that image is still NOT working fine despite a few emails from help desk saying they didn't see the problem.

http://www.lynnehulbert.com/gallery/2336606#P-2-15

sorry for the late join to the thread. i've had bigger fish to fry....like the IE error....:cry

[rich56k]

Rich, we pushed some changes after your post last night. It's a long shot, but can you give it another whirl?


Lee,

OK - I'm Back in town, ran thru the gallery that had consistantly frozen,
UN-able to freeze, went thru the full 118 pics in lightbox mode
(where it had normally frozen around 75/78 of 118), then clicked the 'pageload' numerals repeatedly -still no freeze - the only out-of-the-ordinary symptom I noted was during the 'pageload' portion, was the throbber would appear and the throbber arrows wouldn't rotate until after 4-7 seconds - then page would change -very slow to respond - but it would respond - hmmmmmm

also - while out-of-town on a pc @ internet cafe when i would click back on my "HOME" button in nav-bar (not upon initial load of home page, but from elsewhere in my site - then back to home) as the home page loaded before the slideshow would appear - I'd see a brief look at my old bio box info ( small pic of me and the orig. bio text that used to be on my "ABOUT" gallery page !!??!!:scratch :scratch :scratch - only happened a couple times - seemed like poss. an old/slower pc and somehow wanted/tried to display something as the slideshow home page 'loaded' ??)


not sure how that could/would happen :dunno

(note: I'll be spending a fair amount of time online next day or two as I have approx 6 GB :rolleyes to download / sort / rate / edit then upload will be able/available to re-try/ re-test , ect)

need to get some sleep - will try again mid-day (tues) and post results...

rich

[Andy]

I just discovered this thread, and that one of my galleries was referenced. The portfolio gallery was previously having trouble because of one image, and once I was able to delete that, it's working fine.

but the home gallery for that image is still NOT working fine despite a few emails from help desk saying they didn't see the problem.

http://www.lynnehulbert.com/gallery/2336606#P-2-15

sorry for the late join to the thread. i've had bigger fish to fry....like the IE error....:cry
Lynne,

I fixed two things on your site:

1) your slideshow code was only half there, and it was a couple revs back - I fixed that.

2) I fixed that gallery (I think - please validate).

[urbanaries]

Lynne,

I fixed two things on your site:

1) your slideshow code was only half there, and it was a couple revs back - I fixed that.

2) I fixed that gallery (I think - please validate).

WOOHOO! Thanks Andy for getting this fixed. 100000% better than yesterday. The gallery seems to load at a reasonable rate in IE6 and FF.

And I had broken my slideshow trying to get the IE error issue fixed....so thanks for that, too. Although now the images are "smugmug small" size as opposed to "smugmug large" (for reference). Did you change the container size?

When you say a couple revs back what do you mean? I feel like everytime I add a piece of code from the forums it breaks something, so I tend to leave it alone.

[Andy]

WOOHOO! Thanks Andy for getting this fixed. 100000% better than yesterday. The gallery seems to load at a reasonable rate in IE6 and FF.
You are welcome :thumb

And I had broken my slideshow trying to get the IE error issue fixed....so thanks for that, too. Although now the images are "smugmug small" size as opposed to "smugmug large" (for reference). Did you change the container size?No, didn't change any sizing at all.

When you say a couple revs back what do you mean? I feel like everytime I add a piece of code from the forums it breaks something, so I tend to leave it alone.This is the JS code from the SS hack thread - BWG updated it in March 2007, you had code from 2006

[urbanaries]

:thumbNo, didn't change any sizing at all.

omg, i actually troubleshot the fix myself! the default size was 200x300, and I changed it back to 400x600 and it worked! glad I didn't have to have you go back in there. :D

thanks Andy again