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View Full Version : HELP! Customer borked shipping address!!

beline
Feb-28-2007, 11:01 AM
Customer emaled me this morning, turns out she borked on her shipping information.

Order# 256171 - Deb Wilson
She lives in Delaware, NOT DC (evidently...)

Thanks!!
Andy
Feb-28-2007, 11:10 AM
we're calling the lab now
No worries, if we can't change it at the lab, we'll reship a new order to the correct address.
Andy
Feb-28-2007, 11:14 AM
Actually, we'll cancel that order and replace it with a correct order, shipping to DE not DC
beline
Feb-28-2007, 11:39 AM
:clap Yeah, I was going to say, I haven't finished it yet. LoL:D

Dude, you kick ass :thumb and I love these smilies :lust but I think I should probably lay off :dunno or people will start to think I am weird... :rolleyes uh... ok, I'm done. Just wanted to say THANKS :barb and I worship you :bow... ok, I'm done. :rofl shit, ok, promise...
beline
Feb-28-2007, 11:41 AM
o, and when could I expect that done by? as I can't see the address change on my end... :deal
Andy
Feb-28-2007, 11:50 AM
o, and when could I expect that done by? as I can't see the address change on my end... :deal
Support Hero Barb will post here when she's got something for you.
Barb
Feb-28-2007, 12:20 PM
Just got off the phone with our print lab, and they have corrected the address on the order to be Delaware, not DC. So, all is well :)
beline
Feb-28-2007, 12:44 PM
Ok, so, just ot confirm this. The order hasn't been finalized yet, so the address change will be all set when I send it in for processing?
Andy
Feb-28-2007, 12:46 PM
Ok, so, just ot confirm this. The order hasn't been finalized yet, so the address change will be all set when I send it in for processing?are you wishing to change the order? new files? crops? etc?
If so, no problem - we'll cancel at the lab, and dupe the order again and you can make changes.

Let us know.
beline
Feb-28-2007, 01:11 PM
Yeah, those are my low quality proofs. I was going to straighten, sharpen and send my HQ finals before sending to print...
Barb
Feb-28-2007, 01:20 PM
Yeah, those are my low quality proofs. I was going to straighten, sharpen and send my HQ finals before sending to print...

Hi :)

I have called our print lab and had them cancel order #256171. I then placed a new order with the correct shipping address. New order #257942. You should find that order in your pro sales now.

Let us know if you need anything further :)
beline
Feb-28-2007, 01:33 PM
Dear SmugMug Support Heroes,
You are a dieing breed. A breed of... well... Heroes. How shalt we ever repay you?

PS: It sounded much more "epic" in my head... I think I will come back to it. Lengthen it out a bit. Make it epic. Epic, like you... Yeah... Thanks. :thumb

Oh, and PPS: Did yall get my W-9? I want my check... :-D
Andy
Feb-28-2007, 01:38 PM
Dear SmugMug Support Heroes,
You are a dieing breed. A breed of... well... Heroes. How shalt we ever repay you?

PS: It sounded much more "epic" in my head... I think I will come back to it. Lengthen it out a bit. Make it epic. Epic, like you... Yeah... Thanks. :thumb

Oh, and PPS: Did yall get my W-9? I want my check... :-D
Thank you :D
I added your very kind words to the reference thread here: http://www.dgrin.com/showthread.php?p=456689#post456689

Very poetic!

On the W-9, did you fax it in? Our Countess of Cash (http://cmac.smugmug.com/gallery/2504559#131481176) is not at her computer this moment, but you can reach her at by emailing showmethemoney (addy here: http://www.smugmug.com/help/reporting)