Where to buy?

[blackwaterstudio]

I just got alittle money and I'm ready to purchase my new 20D body. Where is a good place to get it? I do alot on B&H just wondering if there is anywhere else that is better/cheaper?

[DavidTO]

I just got alittle money and I'm ready to purchase my new 20D body. Where is a good place to get it? I do alot on B&H just wondering if there is anywhere else that is better/cheaper?

There are plenty of places that are cheaper, but most of them are worthless. I've had luck at buydig.com, and it was cheaper than B&H, but only by 90 bucks. Just about paid for the 1gig CF card I got. No shipping, no tax, although I upgraded the shipping for $20.

B&H's advertised price now is 1499, but if you actually add it to your cart it's 1399. I paid 1307. If you're a B&H faithful, not really enough to motivate the change.

[blackwaterstudio]

Well its been ordered. I picked up a few extra things also.

Canon 20D body
Canon Battery Grip
Scandisk Ultra II 2gig card.

I'm happy :clap:clap

[Steve Cavigliano]

Well its been ordered. I picked up a few extra things also.

Canon 20D body
Canon Battery Grip
Scandisk Ultra II 2gig card.

I'm happy :clap:clap
Congratulations :thumb Ya done good :wink

I don't know if you are aware of the 20D "grip issue". If not, here's the Reader's Digest version. It seems that the grip flexes and causes a loss of contact. Which results in the camera losing power. Once connection has been re-established the camera can hang up. Here's a link to a thread with lots of grip problem info:

http://forums.dpreview.com/forums/read.asp?forum=1019&message=10895985


Congrats again,
Steve

[blackwaterstudio]

Great, brand new and may cause the camera to fail. Boy this is going to be great.

[fish]

Congrats on the new chip-holder. Did you end up buying from bhphoto?

There may be cheaper places, but there aren't any better ones AFAIC.


fish

[blackwaterstudio]

Congrats on the new chip-holder. Did you end up buying from bhphoto?

There may be cheaper places, but there aren't any better ones AFAIC.


fish
Yea I went with B&H, can't beat their service.

[fish]

Yea I went with B&H, can't beat their service.
I even bought a G5 iMac from them, when nobody else had them in stock and they overnighted it to me for a very reasonable price. If you have "special" needs, call them...they're very responsive on the phone too. Go ahead and just try to find a human at some of those other webshops.

[pathfinder]

I even bought a G5 iMac from them, when nobody else had them in stock and they overnighted it to me for a very reasonable price. If you have "special" needs, call them...they're very responsive on the phone too. Go ahead and just try to find a human at some of those other webshops.


I've also had very goode success with B&H. I also think very highly of Adorama. They have given me very good service and are always pleasant to deal with.

[blackwaterstudio]

Just a suggestion to the mod's we should start a sticky thread on vendors we've had dealings with and were pleased, not pleased with. This will help new members.

[BoomerangNetwork.com]

Purchased from many but found that B&H is the best. There website is easy to locate items and delivery is quick and accurate.

Andrew

[fish]

Just a suggestion to the mod's we should start a sticky thread on vendors we've had dealings with and were pleased, not pleased with. This will help new members. Done.

[Bert]

Just joined the forum to celebrate the imminent arrival of a 20D purchased from B&H. I'm looking forward to learning from all of you.

In the past I've purchased a couple of scanners, some lenses, a printer and a bunch of other sundries from B&H. My buying experiences with them have always been exemplary. Very knowledgeable staff and they've always met their commitments. Prices rarely the lowest, but always competitive. :thumb

[luckyrwe]

Welcome Bert, and congratulations on your 20D! I agree that B&H is not the cheapest, but they are very close to it. I don't mind paying for the extra security and peace of mind.

[davev]

I've had good luck with B&H also.:D
A couple of other places that have worked well for me is Newegg.com
and SterlingTEK.com.

I have bought from both of these companies a couple of times without a hitch.
Memory cards from newegg, batteries from sterlingtek.

I bought my Sony 717 from Abe's of Maine without any problems, but I have
read some horror stories about them.

dave.

[wxwax]

Since no-one's mentioned them, I've have good experiences with www.mydigitaldiscount.com.

[wxwax]

I bought my Sony 717 from Abe's of Maine without any problems, but I have
read some horror stories about them.

dave.
Yeah, personally I'd run in the opposite direction.

[lr1811]

Just a suggestion to the mod's we should start a sticky thread on vendors we've had dealings with and were pleased, not pleased with. This will help new members.
If you don't need the sales knowledge camera stores give you. That is, you know what you want, you just want a good price, I'd look at Best Buy.

I know it sounds silly. But they now carry the 20D and their digital SLR line is expanding with the demand.

Most of the time you can get no interest for 12-18 months. You can also sign up for the "reward program" and get I think $5 (gift certificates) for every $125 you spend.

Just another option if you know what you want....

Brian

[lr1811]

I've had good luck with B&H also.:D
A couple of other places that have worked well for me is Newegg.com
and SterlingTEK.com.

I have bought from both of these companies a couple of times without a hitch.
Memory cards from newegg, batteries from sterlingtek.

I bought my Sony 717 from Abe's of Maine without any problems, but I have
read some horror stories about them.

dave.
I concur with newegg.com - got a couple of 1 GB CF cards there for $80 a piece...

Brian

[wxwax]

If you don't need the sales knowledge camera stores give you. That is, you know what you want, you just want a good price, I'd look at Best Buy.

I know it sounds silly. But they now carry the 20D and their digital SLR line is expanding with the demand.

Most of the time you can get no interest for 12-18 months. You can also sign up for the "reward program" and get I think $5 (gift certificates) for every $125 you spend.

Just another option if you know what you want....

Brian

They also sell Compact Flash cards at good prices from time to time.

[cmr164]

Adorama has only had a passing reference in this thread and they really deserve more mention. They have ended up getting all my business from B&H in the past 1.5 years. Customer service is superb with personal service by people with names who email and call you when there are issues. B&H is also good but there is one way that Adorama has just wowed me. Every single purchase I have made has made it next day delivery even though I am only paying for UPS standard.

Purchases: 24-70 2.8L , EOS 1D Mark II, 70-200, 1.4x TC, spare battery for the 1DMII. All 5 shipments arrived less than 24 hours after Adorama passed it to UPS.

[luckyrwe]

Well, you are in MA, right up the street. Now I am in CA, I doubt I'd get the same service. Do they actually mark it as next day delivery? Maybe you need to compliment UPS instead of Adorama?

I like how at B&H I can see the order status online.

[cmr164]

Well, you are in MA, right up the street. Now I am in CA, I doubt I'd get the same service. Do they actually mark it as next day delivery? Maybe you need to compliment UPS instead of Adorama?

I like how at B&H I can see the order status online.
They use "3 Day Select"

[luckyrwe]

Sounds like UPS gets the credit! :thumb

[cmr164]

Sounds like UPS gets the credit! :thumb
Yea but no other company's UPS deliveries are doing this, only Adorama :D

[luckyrwe]

Maybe they pick up alphabetically. Adorama...B&H.... :D Last time I ordered from dorama it got here as planned. Well in any case the delivery speed is not that big a deal, but I will look into their prices on common and umcommon items.

[Mongrel]

I didn't see them mentioned but I have purchased quite a few items (mostly lenses) from Canoga Camera in California.

Prices usually run about $10 less than B&H for lenses and their shipping charges have recently been reduced.

I have had great service with them in all aspects of every transaction and can recommend them.

I also use:

B&H
Newegg
Delta International (great pricing on Sigma lenses, higher for Canon glass).

[luckyrwe]

I shopped at Canoga Camera way back in the early 80s. I'd love to still shop there, but I am getting used to not having to pay sales tax.

[fish]

Had an interesting experience with Calumet on Friday. I'm looking for a Canon lens hood EW-83E for my 10-22 EF-S lens, because for some reason, Canon decided not to include one with this $750 lens.
:splat

It's the same hood that's used on the 17-40/4 and 16-35/2.8. Since I sold my 17-40/4 to a dgrinner who shall remain nameless at this time, I've been scouring the earth trying to find another EW-83E. I checked a dozen online retailers and nada. Called all the local shops, and same thing...nothing in stock. They can't even tell me when they'll get them in. I even called Canon's Accessory Annex and the answer was the same, but worse...I was told that they usually get new stuff after major retailers.

Anyway, I checked the Calumet online store and of course it was out of stock. I then decided to call a couple of their retail stores, just in case, as the online store ships out of the Chicago warehouse. I talked to a guy at the Calumet store in San Francisco who said he had one in stock and would put my name on it. I planned to ride up on Saturday to pick it up. I even verified the part number with the guy. Well, I don't know what happened, but I got this weird feeling that I should call the main store in Chicago and verify stock, before riding 50 miles north for nothing. The guy at Calumet Chicago said there were none in stock in any of their retail stores. So I told him that the guy in SF said he had one with my name on it. He put me on hold for about five minutes, while presumably he called the store and checked. Guy comes back on the line and said that there are none in stock in SF, and that I should call Kerry there to double check. I called Kerry and he said that they've got one on order in my name. :rolleyes

Boy, would I have been pissed to ride up to SF, and play dodgeball with all the buses and taxis just to come away empty-handed.

Is this a good thing or a bad thing? Well, it's certainly good that the Chicago Calumet store was honest and followed up on my story. And it's certainly a bad thing that the guy in SF flat out lied to me.

I submitted an order with Adorama, who will ship it to me when they get it in stock.

Just a datapoint.

[pathfinder]

Adorama has only had a passing reference in this thread and they really deserve more mention. They have ended up getting all my business from B&H in the past 1.5 years. Customer service is superb with personal service by people with names who email and call you when there are issues. B&H is also good but there is one way that Adorama has just wowed me. Every single purchase I have made has made it next day delivery even though I am only paying for UPS standard.

Purchases: 24-70 2.8L , EOS 1D Mark II, 70-200, 1.4x TC, spare battery for the 1DMII. All 5 shipments arrived less than 24 hours after Adorama passed it to UPS.
I agree Charles. I have ordered a number of items from Adorama and everything hase been shipshape and arrives quickly. Not always next day to Indiana, but within a few days certainly. I recently ordered two of their studio flash/modelling units - the FlashPoint 620s I think. Made in China of course, but seems to work very well. The stands are well made and sturdy too.

[benji70]

I have used KEH quite often for new and used items and have wonderful service from them. B&H is one of my frequent haunts also. I use a store in St. Louis called Schiller camera whenever I can. My ex wife knows one of the sales people there and the hospital she buys for gets a lot of their xray and surgical equipment through him so he's more than happy to throw me a good deal once in a while.

[cmr164]

I agree Charles. I have ordered a number of items from Adorama and everything hase been shipshape and arrives quickly. Not always next day to Indiana, but within a few days certainly. I recently ordered two of their studio flash/modelling units - the FlashPoint 620s I think. Made in China of course, but seems to work very well. The stands are well made and sturdy too.
Well Adoram/UPS really gold starred this time. Less than 24 hours from calling them to getting the lens in my fingers. I called them at 513PM and UPS had the lens in their computer at 7:31 (2hr 18min later). That is remarkable customer service by Adorama!

[martello photography]

Just a suggestion to the mod's we should start a sticky thread on vendors we've had dealings with and were pleased, not pleased with. This will help new members.
www.streetprices.com (http://www.streetprices.com) has some good deals as well.

[wxwax]

www.streetprices.com (http://www.streetprices.com) has some good deals as well.
That's not a store, it's a site that lists prices from different stores. Looks like a price robot of some sort.

I see Abes of Maine among the stores for a LCD TV. :uhoh In other words, even if you find a good price there, you still have to vet the store you're ultimately buying from.

[martello photography]

That's not a store, it's a site that lists prices from different stores. Looks like a price robot of some sort.

I see Abes of Maine among the stores for a LCD TV. :uhoh In other words, even if you find a good price there, you still have to vet the store you're ultimately buying from.
It is actually a great site for camera equipment. It gathers all the sales and deals from all the other sites and shows the best prices...so it is easier to compare.

[wxwax]

It is actually a great site for camera equipment. It gathers all the sales and deals from all the other sites and shows the best prices...so it is easier to compare.
OK, yer starting to sound like you have an association with them. Do you?

[Clix Pix]

I have always been very happy with B&H -- they are trustworthy, service is great, you get what you ordered and it comes promptly.

--Connie

[fish]

www.streetprices.com (http://www.streetprices.com) has some good deals as well.
As do nextag.com and shopping.com (my favorite). froogle.com is a good alternative too. Shopping sites are a good way to compare bhphoto prices with the rest of the shops. There has to be a really big price difference to make me want to buy anywhere else.

[luckyrwe]

I believe in allegiance to one store. Until B&H treats me wrong, I'll shop there. Maybe I can save 3% by going elsewhere, but it is not worth it to me.

[ShebaJo]

A friend in Canada (BC actually) wants to get a 20D. Anybody have an idea for her?
Thanks

[PeterGar]

I didn't see them mentioned but I have purchased quite a few items (mostly lenses) from Canoga Camera in California.

Prices usually run about $10 less than B&H for lenses and their shipping charges have recently been reduced.

I have had great service with them in all aspects of every transaction and can recommend them.

I also use:

B&H
Newegg
Delta International (great pricing on Sigma lenses, higher for Canon glass).
I live a few miles from Canoga Camera and they are a decent place to shop. I personally have found the people at Woodland Hills Camera to be friendlier and the service better than Canoga Camera.

[PeterGar]

I shopped at Canoga Camera way back in the early 80s. I'd love to still shop there, but I am getting used to not having to pay sales tax.
I also got used to paying no sales tax on online purchases until I found out about the California Use Tax we are required to pay on all non-taxed online purchases. My joy went straight out the window when I did my income taxes this year. :cry

[luckyrwe]

I also got used to paying no sales tax on online purchases until I found out about the California Use Tax we are required to pay on all non-taxed online purchases. My joy went straight out the window when I did my income taxes this year. :cry
My wife just freaked out regarding her cigarette purchases online. No more credit cards allowed. Weird!

[BridgeCity]

I also got used to paying no sales tax on online purchases until I found out about the California Use Tax we are required to pay on all non-taxed online purchases. My joy went straight out the window when I did my income taxes this year. :cry
What is this "sales tax" thing you refer to? :D

[luckyrwe]

What is this "sales tax" thing you refer to? :D
It's the small price we pay for lower property taxes. :clap

[ginger_55]

What is this "sales tax" thing you refer to? :D
What! You all have online purchases when you do your taxes?

And how do you figure those up?

I don't shop online, not much.

And Barnes and Noble now charges me sales tax right online.

g (our state says the same thing, was sure glad that I am totally broke, most of the time.)

[LivingFiction]

I used to buy my gear all online, but I've found that I appreciate having a relationship with my vendor. So now when I need something I call Nick at Pictureline (http://www.pictureline.com/) . It's halfway across the country from where I am, but Nick takes the time to make sure I'm getting what I want.

Recently I was in the market for a bag, but there are no camera shops where I live, so I found a couple online that I thought might work, called Nick, told him my usual kit for events, and he told me he'd call me back in an hour. Then he took the bags I'd mentioned, and the gear I'd mentioned (or something of similar size) and played around with the bags. When he called me back, he was able to give me his findings, and make an intelligent recommendation. He's even talked me out of getting things I don't need, because he knows it pays dividends when I come back next time knowing he'll give it to me straight.

Consider building a relationship with a camera shop, and if you call Nick at Pictureline, tell him Michael Eldredge sent you.

[NHBubba]

Adorama has only had a passing reference in this thread and they really deserve more mention. They have ended up getting all my business from B&H in the past 1.5 years. ... Every single purchase I have made has made it next day delivery even though I am only paying for UPS standard.Huh.. I've almost always ordered from B&H and always been happy. But I'm not far from you so this time I ordered from both! I am ordering some extension tubes, a flash, and some misc accessories I either can't find or won't pay the markup for locally. So I decided I'd split the order. I ordered the tubes from B&H and the flash from Adorama.. I placed the order through the Internet within minutes of each other using 3-day UPS for both.. Now I'll just sit back and see who gets here faster! This should be a win-win scenerio for me eh?! :D

As for the OP, I ordered my camera from an outfit in NJ called BeachCamera.com. They were one of the lower bidders when comparing prices yet had some respectable reviews on resellerratings.com and the sort. I was uneasy going w/ them as I had no experience w/ them. Fortunately the transaction worked out well. I had my camera in short time and at a price that saved me hundreds over B&H, even more over local retailers. I'd much rather have supported a local shop, but I just couldn't justify the expense.

However for accessories and lenses I'll just about always turn to the big guys in NYC like B&H. They have the selection and service that just can't be beat. And I trust them. I order w/ confidence from them and don't loose sleep worrying I've been ripped off. That's worth something in many cases..

[theroo]

I've excellent luck with B&H and with 17th Street Photo.:):

[webwizard]

I've always bought stuff from B&H over the web and never had a problem. They may not be the cheapest but they deliver on their promises and service. When I had to talk to someone, you alway get a live person and they actually know what they are talking about.

I recently moved to the NYC area. Yesterday I had to buy some CF chips for my 20d and used the opportunity to go to the store on my lunch hour. What a trip! It's like toyland for grownups. The place was busy but there was no lengthy waiting and no shortage of "can I help you's"?

[patch29]

I am looking at possibly buying some lighting gear from Adorama soon. How does their website denote if something is in stock or not?

Do I have to call to be certain they have it or if I place the order will it show in the confirmation process if it is not available? I am used to using B+H's site which always seems very accurate to me if it is in or out of stock.

[Duppypog]

Did you figure out how to tell if the item at Adorama is in stock?

Also, has anyone had experience purchasing the Mack Camera Repair extended warranty through Adorama? Is it worth the extra investment?

Thanks,
Lynnette

I am looking at possibly buying some lighting gear from Adorama soon. How does their website denote if something is in stock or not?

Do I have to call to be certain they have it or if I place the order will it show in the confirmation process if it is not available? I am used to using B+H's site which always seems very accurate to me if it is in or out of stock.

[patch29]

Did you figure out how to tell if the item at Adorama is in stock?


I called it in to be certain, plus it was a MAC sales promotion weekend, so I wanted to get the sale price on the Pocket Wizard's and Sekonic meter.

[Wayne A Wright]

I just got alittle money and I'm ready to purchase my new 20D body. Where is a good place to get it? I do alot on B&H just wondering if there is anywhere else that is better/cheaper?
I have seen several on E-bay recently, you might want to check it out. Several of them were brand new, still in the box.
Wayne

[henryp]

I've always bought stuff from B&H over the web and never had a problem. They may not be the cheapest but they deliver on their promises and service. When I had to talk to someone, you alway get a live person and they actually know what they are talking about.

I recently moved to the NYC area. Yesterday I had to buy some CF chips for my 20d and used the opportunity to go to the store on my lunch hour. What a trip! It's like toyland for grownups. The place was busy but there was no lengthy waiting and no shortage of "can I help you's"?
I know this is a little tardy, but I wanted to thank everyone in this thread who posted kind words about us.

[Valerie]

Sorry to bother you, but I'm new at this. How do I send an email to everyone? Can I send an email to all the subscribers on Digital Grin?

valerie@TheAList.org

I just got alittle money and I'm ready to purchase my new 20D body. Where is a good place to get it? I do alot on B&H just wondering if there is anywhere else that is better/cheaper?

[Andy]

Sorry to bother you, but I'm new at this. How do I send an email to everyone? Can I send an email to all the subscribers on Digital Grin?

valerie@TheAList.org


Oh sorry we don't allow that sort of thing :spam

I put your other post in the Vendor forum.

[Zanotti]

I know this is a little tardy, but I wanted to thank everyone in this thread who posted kind words about us.
I recently ordered an XT body and Tamron (28-75 f2.8) lens from B&H. Absolute best pricing I had seen. I asked ( and received) two day UPS shipping. Everything was excellent, as planned, and well packed.

I have seen some comments about box integrity or USP handling of boxes, but I have to say, my shipment was well packed, well handled, and well thought out - with all the rebate forms attached to the invoice copies.

My vote for great supplier to Digital Grin members.

Z

[jersmith]

I recently ordered an XT body and Tamron (28-75 f2.8) lens from B&H. Absolute best pricing I had seen. I asked ( and received) two day UPS shipping. Everything was excellent, as planned, and well packed.

I have seen some comments about box integrity or USP handling of boxes, but I have to say, my shipment was well packed, well handled, and well thought out - with all the rebate forms attached to the invoice copies.

My vote for great supplier to Digital Grin members.

Z
Any one have any experience with KEH Camera Brokers out of Atlanta? I am looking to buy a new Nikon D50.

[Frog Lady]

I ordered a Canon 20D and Canon 100-400 USM L lens and various other small things from B&H via the internet on Weds evening before Thanksgiving, nervously apprehensive about such a large purchase, but reassured by all the positive things Dgrinners have said about B&H. Early Friday morning (before 8 AM Calif. time) I got a call to confirm that I had made the order and was told that my order would be shipped that day. Interestly the B&H tracking system still said the order was being processed until Sun. I found out why when I received an email Sun night indicating that my order would ship the next day.

Then the UPS tracking system initially said that they couldn't track my order since the order to ship had been received electronically. It was not until Weds night that my order showed up on their system - with an indication that the shipping date had been rescheduled for Friday (so much for 3 day shipping).

The package finally showed up at my husbands office Thurs afternoon in a very crunched up looking box. If he had been there, he would have refused the package, but one of the employees signed for it. I'm not sure if this is UPS or B&H. The box was not very sturdy and seemed to be lightly packed so that the camera and lenses and other stuff could be jostled about. The box was obviously crunched and had what appeared to be extra packing tape added (but I'm not sure if that tape job was by B&H or UPS).

I know I need to give B&H a chance to show the great customer service that so many of you talked about, but I just had to vent. My boys (9 & 11) are running in the Jr. Olympics cross country finals next week and I really wanted the camera and long zoom for their races. Instead I have to go stand in line w/ the holiday crowds at UPS and see whether I should even open the box or whether it should go straight back to B&Hhttp://dgrin.com/images/smilies/bncry.gif

hoping for the best!

Colleen

[Robt]

I'd go up above here to post 55 in this thread and call that man Henery Posner. Based on my dealings with B+H you don't get to be the biggest in the world and harm those who buy from you. Oh yeah, next time request FedEx or DHL, they seem to care more than the Brown

Good Luck to the kids..

[cueball]

I need help i am looking to buy a nikon d50 next month. I was talking with some of my friends at work and he was looking at a d70 and he said do some reshrech about the place that i was going to get it from. it is called
www.infinitiphoto.com (http://www.infinitiphoto.com) so i did some resherch and everyone was conplaing about them i look at a few outher compines and everyone i look at everyone was complaing. and a few stories i have read that the camera did not come with battery or charger. so please tell me where would be a safe place to order it from online i am looking for the most i can get with my money thanks for you help

cueball
Travis:clap

[DavidTO]

I need help i am looking to buy a nikon d50 next month. I was talking with some of my friends at work and he was looking at a d70 and he said do some reshrech about the place that i was going to get it from. it is called
www.infinitiphoto.com (http://www.infinitiphoto.com) so i did some resherch and everyone was conplaing about them i look at a few outher compines and everyone i look at everyone was complaing. and a few stories i have read that the camera did not come with battery or charger. so please tell me where would be a safe place to order it from online i am looking for the most i can get with my money thanks for you help

cueball
Travis:clap

Travis,

Take a look at the sticky threads at the top of this forum (Cameras).

[Scott_Quier]

Well, I have successfully executed on-line purchases from NewEgg, B&H, and digitalfotoclub. Most of my computer related purchases go to NewEgg and all but 2 of my camera related trade has been with B&H (about 6 now).

The NewEgg transactions have all be exemplory - no trubles at all.:clap

Same and then some for the B&H. :clap

I had a small problem with digitalfotoclub on the first transaction. A phone call got that problem squared away in short order and all other transactions have been fine.

For some time, I have been looking for a deal on the Epson P-2000. When I read the post (I think #47) about PictureLine.com, I went looking there. They have it in stock and at a very good price. I went to ResellerRatings.com and they look ok there as well. OK, I'll give them a try, especially as their price is so good.

I'll report back when the order arrives with a update on this.

[Scott_Quier]

For some time, I have been looking for a deal on the Epson P-2000. When I read the post (I think #47) about PictureLine.com, I went looking there. They have it in stock and at a very good price. I went to ResellerRatings.com and they look ok there as well. OK, I'll give them a try, especially as their price is so good.

I'll report back when the order arrives with a update on this.
Though it is usually not good form to reply to your own post, as promised, this is the "report back" on my experience with PictureLine.com.

The P-2000 arrived when it was promised, packed perfectly, and in perfect condition. All manufacturer items where in the box. After the obligatory "charge the battery before use" step, turned on the P-2000 and all was great.

The e-mails from PictureLine kept me updated on the progress on the order. When they shipped it, they e-mailed me with a direct link to the carrier web site so I could track the order as it moved across the US.

Summary - Very good experience.:):

[Poseidon]

Well I have had excellent transactions with:

Adorama
B&H
Cameta Camera
and
Digitalfotoclub (gasp)

I guess I have covered the ABCD's of camera stores! Weird huh?

[swintonphoto]

Pictureline and B&H are by far my favorites. If you want more personal service go with Pictureline, though sometimes B&H is a bit less expensive. They are both very reliable. B&H is sort of the ultimate superstor in the photo world.
I use to run a photo studio in Utah, and Pictureline has a fabulous store there. When you call B&H they are usually very helpful. If you have complex questions, Pictureline is the most helpful place. You actually talk to salespeople, and they are actual photographers who use the equipment.
Pictureline is located in Salt Lake City, and B&H is in New York. Both ship UPS, and both will mail same day or next day if it is too late in the day.

www.pictureline.com
www.bhphoto.com

[KAM]

I'm so new here...as I was just born into the world of photography last year. I'm still learning and taking loads of pictures but boy I have a whole world of information to learn...exciting for me. Tell you please tell me what is B&H?
Thanks so much
Kindest Regards,
KAM
:dunno

[Andy]

I'm so new here...as I was just born into the world of photography last year. I'm still learning and taking loads of pictures but boy I have a whole world of information to learn...exciting for me. Tell you please tell me what is B&H?
Thanks so much
Kindest Regards,
KAM
:dunno

Universally regarded as the finest camera store on the planet.
http://www.bhphotovideo.com/bnh/controller/home/

[Owen]

B&H. :thumb

Flawless transaction and shipping to Canada. No Visa verification, no hassle. Excellent!

[Helen S]

Universally regarded as the finest camera store on the planet.
http://www.bhphotovideo.com/bnh/controller/home/

Yes, even Down Under, B&H has an exemplary reputation and where I'll be purchasing my first "L" lens from. :D

Just a curiosity question in my first post to this forum. Canon USA are currently giving rebates on Canon lenses bought in the USA. Would the same rebate apply to someone buying a USA lens from overseas and sending the appropriate details back to Canon in the USA?

Hmmm, hope that made sense. :scratch

Cheers, Helen

[Scott_Quier]

Yes, even Down Under, B&H has an exemplary reputation and where I'll be purchasing my first "L" lens from. :D

Just a curiosity question in my first post to this forum. Canon USA are currently giving rebates on Canon lenses bought in the USA. Would the same rebate apply to someone buying a USA lens from overseas and sending the appropriate details back to Canon in the USA?

Hmmm, hope that made sense. :scratch

Cheers, HelenYeah, it made sense. But, I don't have an answer to your question. I'm sure someone like Andy will though!

[gefillmore]

looking at the terms and conditions:

it has to be bought at a canon dealer in the us-

the check will be mailed to a us address or us military address-

I could see where you could possibly run it through someone in the us or their address, possibly!, but more than likely it could be considered fraudulent-


to me, the only way to do it would be for someone like me to buy it and send off for the rebate and you pay me for the lens less the rebate, which sounds like a rpita-
and you've got double shipping-

george

[Helen S]

Thanks for that George... kinda figured it would probably be that way, but it's nice to dream.

Just a shame that Canon can't make it a worldwide rebate... as long as you got an article from an authorised Canon reseller. Might have to throw that suggestion up to them. :wink

[dgrinnersmile]

I shopped at ebuybatteries.com (http://www.ebuybatteries.com), they have higher capacity digital camera, camcorder Non OEM batteries, price is not the cheapest, but it is reasonable for a liable battery.

[Swartzy]

Last item I ordered from them showed up on the doorstep in 2 days. Perfect transaction, easy to navigate on the website. No tax, no shipping charges. Saved a good penny. My 2 cents (no, wait, that only leaves me with one).:rofl

[mikeb380]

Just a suggestion to the mod's we should start a sticky thread on vendors we've had dealings with and were pleased, not pleased with. This will help new members.

I've had dealings with Adorama and Kiev Camera and have been very pleased with both. I called Kiev and had a 16mm lens sent to me and he sent it overnight with no surcharge. I didn't even ask for it. Adorama is very quick to communicate and I've had no problems with them.
Michael :clap

[Justiceiro]

Adorama has only had a passing reference in this thread and they really deserve more mention. They have ended up getting all my business from B&H in the past 1.5 years. Customer service is superb with personal service by people with names who email and call you when there are issues.

I have to agree. I would say that service is just as good at B&H, and I would go only for price and availability on-line as a factor for deciding between them, but when I need advice or help I go to adorama. It's so much smaller and more personal than B&H, but just as professional. At B&H I have to find the right line, and then stand in it behind 8 other guys in order to talkt o somebody (not that htis is bad, all the reps arer working, not loafing). But in adorama I just walk in, and they take care of me.

They are also not hard sellers (usually). I actually had a guy talk me down once from a $250 portable drive to a $160 portable drive. That's the kind of service that brigns me back.

I guess I mean this: I know what the guy who sells me stuff at Adorama looks like, and would recognize him on the street. Not the same for B&H.

If it's framing stuff, then I go to HUDSON CAMERAon Newark Avenue in JErsey city. Pete, the owner, is super friendly and one of the last classic camera stores left in Jersey. I can't really buy big ticket items from him, due to price differences (he's not competitive with the big guys) but I throw him my film biz and my little stuff, and occasionally pick up used equipment there. Because I like him, I like his cat, I spend an hour tlaking shop with him every time I visit, and the shop has been there since 1947. So if I'm buying an L lens, I go to adorama. If I am buying a polarizing filter, I go to Hudson.

[ecslanc]

Having not used an overseas supplier before, I was a bit worried about doing so. Through pricerunner.co.uk i found mycameras2006.com offered the best price for Nikon D200. For first time i'm dealing with them, and i'm kind of surprise with their service. Very quick and efficient. Good feedback despite time zone difference (forgot to mention, they're from Malaysia) - every question answered, every e-mail returned.


Goods arrived within 5 days (UNBELIEVABLE!!). All queries before purchase answered promptly. Now i'm really satisfy with my D200, the cheapest i ever got.


I would recommend the seller to anyone.

[mikeb380]

If it's framing stuff, then I go to HUDSON CAMERAon Newark Avenue in JErsey city.

Funny, I lived in Jersey City, way back in the dark ages. I had an assignment in New Orleans and had lost my backup camera. I went running in Hudson Camera and told them what I needed and why. They fixed me up with a Canon A1 and I used that camera for 15 years without trouble. A lot of stores won't take that kind of trouble with you and don't know what to tell you anyhow. Like buying a camera at Best Buy (LOL ). I was wondering if they were still there. Nice to see one of the old pros not forced out by Walmart, et al. I doubt very much he'll remember me, but tell Pete I said "HI". This was in the late 70s or early 80s, don't remember which.
Michael :D

[jsedlak]

Another +1 for B&H, so far I have had nothing but pleasant experiences with them.

[Trent]

I was looking at using B&H to buy the 30D and EF 28-135mm. I will be ordering from Australia. Any comments or potential traps for me?

Since I'm not an American resident I will miss the $240 rebate. Any handy hints on how I can still get this rebate. I need to at least purchase before the 13th Jan.

Cheers,

Trent

[mikeb380]

I just bought a 320 gig Mobile/portable drive from Adorama. I had seen on their web site that the drive was on sale but there was no cutoff date for it. I emailed Izzy, with whom I had done business some time previously, and asked about the drive. He said he would check ( he is no longer in sales) and a little while later he sent back to tell me I could still get the drive on the 20th, my payday. I ordered fron the web site and received the drive on the 22nd. I needed the drive for a presentation I was giving on the 2nd Jan and had plenty of time to transfer what I needed to the drive and then download to a friends laptop for the presentation.

This is not the first time I've had such dealings with Adorama, they have been fabulous in every transaction I've had with them. I enthusiastically recommend them to the world. I wish everyone did business as they do, Thanks Izzy and the Adorama Guys.

Michael :barb

[Mr. 2H2O]

Just received a Panny FZ50 from Beach Camera. Ordered it at lunchtime one day and it was shipped later that afternoon. Its a USA model just like they said and the price was the lowest from a reputable online dealer. No tricks, nothing hidden, no fake phone calls, nothing went wrong.

My co-worker ordered a Canon S2IS and had the same great experience.

- Mike

[mcp-photo]

Just a suggestion to the mod's we should start a sticky thread on vendors we've had dealings with and were pleased, not pleased with. This will help new members.

Great idea---www.jr.com is a great place to get equipment---great prices and very fast shipping.

[Terrence]

I will only buy from one of three places, in no particular order. I typically make my choice on how big the cost difference is and will go with my local shop when the difference is less than $100.00 because I believe in supporting local business.

Berger Brothers (http://www.berger-bros.com) - this is my local shop and has an excellent reputation on Long Island. They are more expensive than the big guys because they are a local shop. Staffed by working pros and extremely knowledgable. Ask for Dan or Larry.

B&H (http://www.bhphotovideo.com) - most likely the best you are ever going to do when it comes to getting a fair price and having peace of mind. Noone gets screwed by B&H. You simply can not go wrong. Thankfully, this is another local shop for me and it's sooooo worth the visit in person.

Allen's Camera (http://www.allenscamera.com/) - very easy to deal with and quite competitive with B&H and other big guys. A lot of guys in my club call this "Mini B&H".

[moose135]

Haven't tried Allen's Camera, although I have heard of them, but I can agree with Terrance's comments about Berger Brothers. Never had a problem with them, and they have always been helpful with questions and advice. I live about 5 minutes from one location, and work about 10 minutes from the other.

I don't think anyone will disagree with the recommendations on B&H :D

[saurora]

B&H is great, no complaints there. I have great response from Adorama, too...they seem to ship faster without paying extra. Not sure if it's due to location or what, but they are on the ball.

Just a reminder if it hasn't been mentioned that B&H and Adorama (I believe) will be closed for passover:

B&H Holiday Schedule

B&H Superstore, Phone Orders and Shipping Department,
will be closed from
Monday April 2nd through Tuesday April 10th.

All orders received before Sunday April 1st at 12:00pm
will ship before we close.

We will reopen on Wednesday, April 11th at 9:00am

Please plan accordingly

[bavasshokie]

Beach Camera is great to buy from!

[hamster]

I've just made a major purchase from onecall.com, and I have to say their customer service, price matching, and speed is FANTASTIC!!

(oh, and if anyone cares, my major purchase was a new Olympus E-500, a 50mm f/2.0 macro lens, and a new bogen-manfrotto tripod! wooo!!)

[bavasshokie]

I've just made a major purchase from onecall.com, and I have to say their customer service, price matching, and speed is FANTASTIC!!

(oh, and if anyone cares, my major purchase was a new Olympus E-500, a 50mm f/2.0 macro lens, and a new bogen-manfrotto tripod! wooo!!)


Yeah it is a great system I bought my Olympus E500 3 weeks ago. I want the E510 then get my E500 converted to IR

[JLGould]

After seeing so many recommendations for Adorama, I went to check them out and noticed that several of the items I am in the market for are labeled Gray Market. Thoughts?

[ziggy53]

After seeing so many recommendations for Adorama, I went to check them out and noticed that several of the items I am in the market for are labeled Gray Market. Thoughts?

"Gray Market" or "Imported" are simply ways to describe items sold without a valid warranty in the particular country of sale. You are purchasing the item "at your risk" of failure.

Sometimes, manufacturers will waive the difference and repair or replace regardless of valid warranty, as long as the item is within the purchase age of a valid warranty. Understand that this is a policy decision and policies can change at any time.

Sometimes, you can get a secondary warranty (like a "Mack" warranty) that costs less than the OEM warranty and has longer coverage than the OEM warranty. In that case, the "Gray Market" item can still be covered and repaired, but you may not have access to the OEM repair facility. (It would be repaired by whomever the secondary warrantor uses.)

In the end, it's about how much risk "you" are willing to take. As a rule I buy big ticket items with a full USA warranty. Smaller items, less than $200 in my case, I often buy as gray market/imported.

[PrescottPhotog]

I do alot on B&H just wondering if there is anywhere else that is better/cheaper?

Hi Everyone,

I have been dealing with Norman Camera out of Michigan (and I'm in Arizona). They are in Kalamazoo and have been in business for about 50 years (not sure but a long long time). I deal with Pat Norman (ask for him if you call and tell him Chris from Arizona said to call)(I get nothing for mentioning this).

Their prices are excellent !!!! In line with anyone (and sometimes cheaper) than I have ever purchased from. They only deal in USA warranty items. Delivery is prompt and in stock items are shipped the same day you order.

They got me a Mark III before anyone else could. Everything is first class as far as service goes.

I am posting this because I think the small stores need all the business they can get to stay in business, especially small stores that will sell for the same price as B & H but with better delivery.. and when you have a problem you can get someone you are used to dealing with on the phone. Plus you will never get the "closed for holiday, not taking orders" notice I seem to get every time I go to the B & H photo site.

Go to Norman Camera - www.normancamera.com and check them out. If you have questions or can't find something on their web site give Pat a call. He gets me special order items when no one else wants to deal with them.

[mikeb380]

After seeing so many recommendations for Adorama, I went to check them out and noticed that several of the items I am in the market for are labeled Gray Market. Thoughts?

Last year I bought my daughtrer a Canon EOS 600 from England. It is the same physically as the EOS 630, just different labeling for US. As ziggy said, the main difference is warranty. Canon will not honor non-US warranty and I think Nikon is the same.

[Frog Lady]

I've been trying to get a Canon 40D from Ritz Camera for a couple of weeks now. I had seen their no shipping/no tax speil before, but was a bit wary. After Nik appeared to have such a good experience w/ them, I went ahead and ordered my 40D.

They said it was in stock and when I called the next day, it indicated it had shipped. But I should have know some thing wasn't right b/c no tracking # was ever listed for fed ex. After the camera should have arrived, I called their customer service and talked to a very obviously Indian rep who who checked and said that fed ex lost the package. But she insisted that I wait another three business days before I call back to check on the status and that if it hadn't been found, then I needed to file a claim. This was in spite of my insisting that it was their responsibility to get me my order and that if a lost package claim was to be filed, it should be by them.

I later called fed ex, and in spite of the Ritz rep telling me that fed ex had lost the package, they (Ritz) didn't even contact fed ex to put a trace on it. I also find out that fed ex may not have even picked up the package (Ritz just sent information that a package needed to be picked up). So apparenly it's my problem that Ritz didn't even make sure the package was sent out correctly. And here they are sitting w/ my money. Needless to say, I'm extremely frustrated.

I did a bit of searching about Ritz and my experience isn't all that uncommon. I've seen several similar styles of complaints. So, I guess sometimes it works and other times it doesn't. But the telling thing is, that Ritz doesn't go out of their way to give the customer a good experience.

fwiw.

EDIT - final outcome. I finally did get my camera, about 3 wks after the initial order. After the claim was filed, and I verified that I did not receive the camera, Ritz did send me a second one. However, about 4 wks after that, my DH called and said that "my camera" showed up today (I had it shipped to his office). Apparently, Ritz had put it in a (sealed?) box in an area for pick up and it was picked up by UPS (not fed ex). There was a note in the box, apologizing that they had to open it to determine the shipping address. Well, I don't know what route it took to get to me, but it must have been on a wagon train... I called Ritz to let them know that I received the original shipment, and w/o even a thank you, they gave me the hoops I needed to jump through to send it back. Have to admit, it briefly crossed my mind to keep the camera - after all, they had filed the insurance to claim it as lost 6 weeks prior.

C.

[mikeb380]

Hi, Colleen
I bought my 300D from Ritz at the local store and was short lens caps. I went back to the store and they wanted to charge me for the caps. Needless to say, i didn't buy any, they finally gave them to me. I went in to buy a lens, I wanted manual, not auto focus and the clerk said manual wouldn't work on the camera. I asked why Ritz advertised a lens to fit the EOS Rebel. He had no answer. I ended going elsewhere for my lens. I've not gone back since. The people working in that store prove the adage, "the clerk is a jerk!"
Michael
:dunno

[Airedrifter]

Got to speak up for Ace Photo in Ashburn, VA.

Good inventory, excellent sales staff, competitive prices, and I learn something everytime I go in there. (And usually spend money.)

(web site can be out of date)

http://www.acephoto.net/

[Michael PB]

Hello and a happy new vear,

I´m michael from Germany. In a German forum is a discussion about this offer
http://www.pricelineelectronics.com/test3568/scripts/prodView.asp?idproduct=123
Do anyone know this shop?

Thank you for information

Regards
Michael

[Zanotti]

Hello and a happy new vear,

I´m michael from Germany. In a German forum is a discussion about this offer
http://www.pricelineelectronics.com/test3568/scripts/prodView.asp?idproduct=123
Do anyone know this shop?

Thank you for information

Regards
Michael


RIP OFFF!

http://donwiss.com/pictures/brooklynstores/tn0171.jpg (http://donwiss.com/pictures/brooklynstores/h0171.htm)Priceline Electronics, PricelineElectronics.com
711 Avenue U, Gravesend
Address is on about page. The same address and phone number are also on M & V Leasing's page (http://mandvleasing.com/home). On that page is "M&VLEASING GROUP LLC", but I couldn't find it in the NY entity database. Also at this address is MV Capital Group LLC (http://www.mvcapitalgroup.com/contactus). For this name in the NY entity database I do find MV CAPITAL, L.L.C. in Newburgh, NY, which may be it. In the picture I see three businesses for this street number, but none look like Priceline.



http://donwiss.com/pictures/brooklynstores/

Stay away!!!!

Z

[Michael PB]

RIP OFFF!

http://donwiss.com/pictures/brooklynstores/tn0171.jpg (http://donwiss.com/pictures/brooklynstores/h0171.htm)Priceline Electronics, PricelineElectronics.com
711 Avenue U, Gravesend
Address is on about page. The same address and phone number are also on M & V Leasing's page (http://mandvleasing.com/home). On that page is "M&VLEASING GROUP LLC", but I couldn't find it in the NY entity database. Also at this address is MV Capital Group LLC (http://www.mvcapitalgroup.com/contactus). For this name in the NY entity database I do find MV CAPITAL, L.L.C. in Newburgh, NY, which may be it. In the picture I see three businesses for this street number, but none look like Priceline.



http://donwiss.com/pictures/brooklynstores/

Stay away!!!!

Z

Hi Zanotti

THX for the quick answer:clap

regards
Michael

[henryp]

small stores that will sell for the same price as B & H but with better delivery.. and when you have a problem you can get someone you are used to dealing with on the phone. Plus you will never get the "closed for holiday, not taking orders" notice I seem to get every time I go to the B & H photo site.

I love competition and think it strengthens each of us to have health competitors in our enviornment. That said, when you shop and B&H and have a problem you can e-mail me anytime. That's why I hang out here (and in dozens of other forums where I am often the only retailer's rep around).

B&H closes early every Friday & remains closed every Saturday. We close for a handful of Jewish holidays plus Christmas and Thanksgiving. Norman Camera's site says they're closed Sundays and "Christmas, Easter, New Years Day, July 4th and some other holidays." Our site is open 24/7/365 with the single exception you cannot place an order from Friday sundown through Saturday sundown (NYC time) for the same reason we're closed Saturdays.

So, while I love competition I have to say I love a level playing field as well.

[RovingEyePhoto]

I love competition and think it strengthens each of us to have health competitors in our enviornment. That said, when you shop and B&H and have a problem you can e-mail me anytime. That's why I hang out here (and in dozens of other forums where I am often the only retailer's rep around).

B&H closes early every Friday & remains closed every Saturday. We close for a handful of Jewish holidays plus Christmas and Thanksgiving. Norman Camera's site says they're closed Sundays and "Christmas, Easter, New Years Day, July 4th and some other holidays." Our site is open 24/7/365 with the single exception you cannot place an order from Friday sundown through Saturday sundown (NYC time) for the same reason we're closed Saturdays.

So, while I love competition I have to say I love a level playing field as well.

Hey Henry, I'm coming into the tail end of this thread, haven't read back through the various posts, but have just one question: can you be my point man at B&H when (just a matter of time) I order the outfit I'm considering? Will be in the several thou range (actually more than several), per chance that carries any weight. It seems we read here and elsewhere all the time about purchases with lens focus defects, feature defects, etc., and would be a huge plus knowing there's one guy at a major retailer like B&H watching over my purchase. Do you guys offer a pre-test of equipment before shipment to avoid these types of delivery blues? Do you charge for it? How do we make contact?

[henryp]

Hey Henry, I'm coming into the tail end of this thread, haven't read back through the various posts, but have just one question: can you be my point man at B&H when (just a matter of time) I order the outfit I'm considering? Will be in the several thou range (actually more than several), per chance that carries any weight.

This is very flattering, and I'd be happy to place an order for you, but if I do, it's outside our web environment and you wouldn't have the same benefits you do with an online order in terms of web access, etc. We try to treat every order and every customer equally, but if you want me to have gander at your order before you finalize it, e-mail (henryp@bhphotovideo.com)your shopping cart or wishlist to me.

It seems we read here and elsewhere all the time about purchases with lens focus defects, feature defects, etc.,

Some of which is valid and some of which turns out to be otherwise.

...and would be a huge plus knowing there's one guy at a major retailer like B&H watching over my purchase. Do you guys offer a pre-test of equipment before shipment to avoid these types of delivery blues? Do you charge for it? How do we make contact?

We do not offer any such service. Most customers prefer to receive pristine, brand new, not previously opened merchandise. Our warehouse is in Brooklyn and our store in Manhattan. Our current warehouse staff lacks the expertise to conduct such tests, so doing so would mean a substantial increase in expense and delays in out-the-door time.

[RovingEyePhoto]

This is very flattering, and I'd be happy to place an order for you, but if I do, it's outside our web environment and you wouldn't have the same benefits you do with an online order in terms of web access, etc. We try to treat every order and every customer equally, but if you want me to have gander at your order before you finalize it, e-mail (henryp@bhphotovideo.com)your shopping cart or wishlist to me.

Some of which is valid and some of which turns out to be otherwise.

We do not offer any such service. Most customers prefer to receive pristine, brand new, not previously opened merchandise. Our warehouse is in Brooklyn and our store in Manhattan. Our current warehouse staff lacks the expertise to conduct such tests, so doing so would mean a substantial increase in expense and delays in out-the-door time.

Kind of figured all the latter stuff, but that first thing, may take you up on that. Yours would be an interesting take on whatever I end up putting together. Thanks for the offer.

[entropysedge]

Just want to give a big :thumb for B&H... ordered a lens on the 6th, had it on the 8th :D (tho' I think it does help that I live in NJ)

[ziggy53]

Another nod for B&H. I ordered a Canon 40D and received it a day before it was promised. Excellent sales and service, always. :thumb:thumb

[swintonphoto]

B&H closes early every Friday & remains closed every Saturday. We close for a handful of Jewish holidays plus Christmas and Thanksgiving.

FYI - this is one of the reasons I choose B&H over the competition. I really respect people who live religion. I won't do any photo jobs on Sundays (fits with my beliefs). I applaud B&H, and will be back shopping soon as always...

I just need to find someone to buy me that E-3...

[Jeff0101]

[Originally Posted by Zanotti
RIP OFFF!

http://donwiss.com/pictures/brooklynstores/tn0171.jpg (http://donwiss.com/pictures/brooklynstores/h0171.htm)Priceline Electronics, PricelineElectronics.com
711 Avenue U, Gravesend
Address is on about page. The same address and phone number are also on M & V Leasing's page (http://mandvleasing.com/home). On that page is "M&VLEASING GROUP LLC", but I couldn't find it in the NY entity database. Also at this address is MV Capital Group LLC (http://www.mvcapitalgroup.com/contactus). For this name in the NY entity database I do find MV CAPITAL, L.L.C. in Newburgh, NY, which may be it. In the picture I see three businesses for this street number, but none look like Priceline.



http://donwiss.com/pictures/brooklynstores/

Stay away!!!!

Z]

You are right. I have had a bad online shopping experience with them recentely. They have a malicious marketing strategy. In the end, you are the victim for sure.:barb What to return? 15% restocking fee is at least their profit.

Just another crooked camera store in Brooklyn. No offence to NY city.

My suggestion: don't waste your time. Stay away.:clap

[Jeff0101]

RIP OFFF!

http://donwiss.com/pictures/brooklynstores/tn0171.jpg (http://donwiss.com/pictures/brooklynstores/h0171.htm)Priceline Electronics, PricelineElectronics.com
711 Avenue U, Gravesend
Address is on about page. The same address and phone number are also on M & V Leasing's page (http://mandvleasing.com/home). On that page is "M&VLEASING GROUP LLC", but I couldn't find it in the NY entity database. Also at this address is MV Capital Group LLC (http://www.mvcapitalgroup.com/contactus). For this name in the NY entity database I do find MV CAPITAL, L.L.C. in Newburgh, NY, which may be it. In the picture I see three businesses for this street number, but none look like Priceline.



http://donwiss.com/pictures/brooklynstores/

Stay away!!!!

Z

I did an extensive online research, so far there is no single positive feedback about this store. Only complains exist. Here are a couple of them:

http://www.pricerunner.com/retailer/28334/reviews

I should have known this earlier.

[TaDa]

And this worries me a little bit. Can anyone chime in as to whether or not buying an item from Amazon would still be covered by Canon's warranty? Is Amazon considered a licensed reseller?

[ziggy53]

And this worries me a little bit. Can anyone chime in as to whether or not buying an item from Amazon would still be covered by Canon's warranty? Is Amazon considered a licensed reseller?

Amazon generally represents other vendors, acting as a relay, in addition to their own sources. As such, they are not necessarily always the best place to buy high-ticket items.

Amazon itself does not have a particularly good rating:
http://www.resellerratings.com/store/Amazon

Sellers are expected to conform to the following agreement:
http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=1161302

The bottom line is while Amazon can provide true values, do your own homework and learn who is the actual vendor, typically listed in the "New and used" sources of the Amazon page listing the item.

As a rule I recommend B&H, Adorama, KEH and many others before Amazon.

[KED]

Kind of figured all the latter stuff, but that first thing, may take you up on that. Yours would be an interesting take on whatever I end up putting together. Thanks for the offer.
Hey Jim -- I'm coming in really late here and maybe way after it matters, but you don't need an "inside guy" at B&H. I have bought every single piece of equipment I have (and i have LOTS) from them; I've had issues (Mk III) and they have been amazing about taking care of me. For digital photography, and probably for anything electronic, B&H is the best retailer in the world IMO. Period, end of story. I am an unabashed B&H booster on this forum, and the mods can shut me down when they deem it appropriate, but I have no financial interest in them (if anything it's the opposite!); I just think perfection deserves to be promoted.

[mackidbrendan]

http://www.shopsunshine.com/
i read the speal about not getting ripped off(very helpful) and i notice many things about shop sunshine.

1. the "secure site" "visa verrified" pics on their page are just images , and not links.
2. they are from brooklyn.
3. they take things out of the box
4. if you leave negative fedback before you get the item they will not ship untill you take it off.
5. if you leave neg feedback after they will put neg feed back on ur profile.
6. horrible review from BBB (http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=8222)


anyone have any other issues with them? im trying to convince my friend he is getting ripped off with this.
http://cgi.ebay.ca/CANON-EOS-Digital-Rebel-XTi-400D-4-Pro-Lens-4GB-More_W0QQitemZ140206363063QQihZ004QQcategoryZ147173QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

the sales over but they sell the same package on their store.

anybody have any ideas how to convince my friend he is getting ripped off, he doesn't believe me


Cheers
-ßrendan

[entropysedge]

maybe send him a link to this thread ...

[ziggy53]

http://www.shopsunshine.com/
i read the speal about not getting ripped off(very helpful) and i notice many things about shop sunshine.

1. the "secure site" "visa verrified" pics on their page are just images , and not links.
2. they are from brooklyn.
3. they take things out of the box
4. if you leave negative fedback before you get the item they will not ship untill you take it off.
5. if you leave neg feedback after they will put neg feed back on ur profile.
6. horrible review from BBB (http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=8222)


anyone have any other issues with them? im trying to convince my friend he is getting ripped off with this.
http://cgi.ebay.ca/CANON-EOS-Digital-Rebel-XTi-400D-4-Pro-Lens-4GB-More_W0QQitemZ140206363063QQihZ004QQcategoryZ147173QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

the sales over but they sell the same package on their store.

anybody have any ideas how to convince my friend he is getting ripped off, he doesn't believe me


Cheers
-ßrendan

Brendan,

Welcome to the Digital Grin. :clap

I moved your post into the "Where to Buy?" thread.

Have your friend look up "Shp Sunshine" on Reseller Ratings:

http://www.resellerratings.com/store/Shopsunshine_Sunshine_Electronics_DSN_Digital_Shopping_Network

While they don't have the best rating, it is also far from the worst. If your friend has already placed the order there is little you can do until there is a problem, if indeed there is a problem. If your friend used a charge card, there are legal recourses available to prevent fraud.

Good luck to your friend but remind them that sometimes the risk is just not worth it.

[dbaker1221]

i've gone through Adorama, Bhphoto & recently Beach camera..I've had great luck with all 3...

.Adorama & bhphot seem to be hard to get a hold (for me anyway)of sometime if you have questions.

[mikeb380]

http://www.shopsunshine.com/
i read the speal about not getting ripped off(very helpful) and i notice many things about shop sunshine.

1. the "secure site" "visa verrified" pics on their page are just images , and not links.
2. they are from brooklyn.
3. they take things out of the box
4. if you leave negative fedback before you get the item they will not ship untill you take it off.
5. if you leave neg feedback after they will put neg feed back on ur profile.
6. horrible review from BBB (http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=8222)


anyone have any other issues with them? im trying to convince my friend he is getting ripped off with this.
http://cgi.ebay.ca/CANON-EOS-Digital-Rebel-XTi-400D-4-Pro-Lens-4GB-More_W0QQitemZ140206363063QQihZ004QQcategoryZ147173QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

the sales over but they sell the same package on their store.

anybody have any ideas how to convince my friend he is getting ripped off, he doesn't believe me


Cheers
-ßrendan
Brendan
I checked Reseller Ratings and Sunshine has a higher than average rating with them. I read many of the reviews and they seemed to get a lot of very good ratings. Most people were satisfied with their purchases. If your friend does have problems he/she can call the credit card company and file a complaint contesting the charge. Usually banks/credit card companies are very good to work with on stuff like this. I also use a plugin to my browser called ebay negs and it brings up all negative and neutral feedback for the seller. There also they had a decent rating. Maybe your friend isn't getting ripped off.

[HarlanBear]

Has anyone used us1photo.com or us1camera.com (same company) for on-line buying? They have a very good price on Nikon D300 body only, get good reviews at tomshardware and Reseller Raitings (9.17), and reviews look very good. They state USA warranty, new in box, no shipping charge and no tax. But I've only used B&H, etc. So wondering ...

Thanks,

[mendocino]

Brendan,

Welcome to the Digital Grin. :clap

I moved your post into the "Where to Buy?" thread.

Have your friend look up "Shp Sunshine" on Reseller Ratings:

http://www.resellerratings.com/store/Shopsunshine_Sunshine_Electronics_DSN_Digital_Shopping_Network

While they don't have the best rating, it is also far from the worst. If your friend has already placed the order there is little you can do until there is a problem, if indeed there is a problem. If your friend used a charge card, there are legal recourses available to prevent fraud.

Good luck to your friend but remind them that sometimes the risk is just not worth it.


Ziggy53,

I have a little story to tell one and all... I got my very 1st camera about 4 years ago after playing w/ a friend's 3MP Fuji Point & Click... I was bitten by the bug instantly, so I researched for weeks until deciding on an Olympus 5060WZ... studied the internet again for best prices and seller ratings, and decided on Beach Camera - good ratings, good prices, and best of all, when I called them to naively ask if everything that was supposed to be in the box was indeed in the box... the guy I talked to was great; he chuckled a bit and assured me that yes, they were good guys and to give them a try and see what I thought... fair enough. When my boss new camera arrived it was just as offered, a complete new box full of everything promised... I thought "Cool, this could be my main photo gear goto place..." I ordered a few things from them, always getting just about the best price available and good service... hunky dory, 'eh? One day I received a phone call from Beach Camera, a lady w/ a very heavy Asian accent; I have a hearing loss to start with, so it took quite a bit of "What?" "Would you please repeat that?" "You want to know if I'm a wecela?" "You think I'm a what?" to finally figure out that they suspected me of 'reselling' the stuff I bought from them... absurd... I never bought more than one of anything, and anyway, I only bought maybe $1200 TOTAL of merchandise from them... I emailed them to find out if in fact the call was from them but never got a reply...

If my profile worked when I used the "You!" button, you'll see below what gear I've purchased the last few years mostly from B+H, a bit from Amazon, and some from Adorama... all totally satisfactory+... and to Beach Camera, "No, I'm not a 'wecela' "

[timcallow]

Hey guys, how about Amazon. I bought a 50mm 1.4L lens, it came in a few days in perfect condition. I am now looking at a 70-300 IS USM lens, Any other reviews for amazon?

[ziggy53]

Hey guys, how about Amazon. I bought a 50mm 1.4L lens, it came in a few days in perfect condition. I am now looking at a 70-300 IS USM lens, Any other reviews for amazon?

http://www.dgrin.com/showpost.php?p=749859&postcount=112

[mikeb380]

http://www.dgrin.com/showpost.php?p=749859&postcount=112
I did some research and find that Amazon owns at least three camera stores:
1) JAG @ Amazon.com: http://www.amazon.com/b?ie=UTF8&me=A3HQC30O9XBAKP

2) Lens-Lab-DSLR: http://astore.amazon.com/lenslab-20

3) ProFilm.com - A Division of Amazon.com: http://tinyurl.com/2j8l9k (http://tinyurl.com/2j8l9k)

this URL was too long to list, thus tiny URL was used

I haven't checked all of them on reseller ratings but they are owned by Amazon.

Again, if you are considering trying a site, go to:
http://www.resellerratings.com/

and do a search on the company. If you have done business with a company go to reseller ratings and leave a review. If the company isn't listed ask reseller to list it and then you can go back when they notify you and leave a review. Everyone ought to do a review every time they do business on line, that way we can all find out the truth of these companies.

Michael:dunno

[MonaCK]

Unfortunately, B&H lost my business for good.

I went into the brick and morter store in Manhattan to purchase something non-photo related. I had gone on their website, and printed out an offer that they had on there for an item (it was a creative zen W mp3 player). It was by far the cheapest that I had seen in anywhere, and before I purchased it, I wanted to actually go to the store and hold it in my hand.

Found a sales rep who was going to help me, until I showed them the price that was on their website. To make a long story short, they tried to charge me a price that well above the price that was listed on their very own website, and essentially told me that if I didn't like it, I could take my business elsewhere.

So I did. And I have. And I'm never going back. I don't care if I end up spending -more- at another store. I will never give B&H a dime of my business as a result of the way that they treated me on that day.

That being said - for camera related purchases, I also highly recommend Berger Bros. I am also close to both stores - I live near the syosset store, and my husband works near the Amityville store (and we used to live in Amityville which is how we got hooked up with them in the first place). Their customer service is wonderful, and I would rather spend a few dollars more and support the "little guy".

[KED]

Unfortunately, B&H lost my business for good.

IMHO, you are making a mistake. B&H isn't about MP3 players, even though they sell them (probably lots of them). If you are serious about photography, then I recommend that you base your judgment of them based on your photography-related inquiries and purchases, not your $X00 MP3 experience (as to which, your experience in its own right was indefensible, no question about it). I mention inquiries because inquiries are free, and the information that flows back to you from B&H is abundant.

Perhaps your local retailer of choice is everything that you want or need, and maybe every bit as good as B&H on a smaller scale; that's cool. I just wouldn't turn my back on the depth of everything that they offer on the photo side based on that one unrelated experience. And just remember - when you are ready for that $99,000 Canon lens, they are the only game in town! :wink

[cabinetbuff]

Hey guys, how about Amazon. I bought a 50mm 1.4L lens, it came in a few days in perfect condition. I am now looking at a 70-300 IS USM lens, Any other reviews for amazon?
Since 2005 I have been buying all of my photo/video gear from Amazon (not their partners -- it must say "Availability: In Stock. Ships from and sold by Amazon.com.".

My experience with Amazon's return policy has been simply put -- awesome - it just takes few clicks to answer a couple of questions, you then print a return label, stick it to the box that the product originally came in and drop it off at you UPS/USPS location. If it's a defective product they will ship a replacement before your return is received (they have your CC anyways so why not?)!

I highly recommend Amazon.com -- just make sure you are buying from Amazon directly.

They are also great with matching reduced prices within 30 days of purchase. So if you bought something and it went down in price, call them and they will credit you the difference.

Free super saver shipping, easy purchasing interface and customer reviews also help.

[cabinetbuff]

Unfortunately, B&H lost my business for good ... I went into the brick and morter store in Manhattan to purchase something non-photo related. I had gone on their website, and printed out an offer that they had on there for an item ... Found a sales rep who was going to help me, until I showed them the price that was on their website ... they tried to charge me a price that well above the price that was listed on their very own website Not defending their action here but it's a typical practice of any store that sells online and in store -- their in store prices are always higher than online. The typical explanation is that there's overhead in running a "real" store so they must charge accordingly.

I've had exact same experience with Samys camera in Los Angeles -- these guys are notorious for this type of "business practice" in fact they don't even attach price tags to any of the in store items you have to haggle them for a deal -- I hate going there, only resorting to them for when I need something ASAP. Most of my purchases are done online.

I think it's ridiculous that they do this -- the brick and mortar store is there anyway it's not like they made a special arrangement for me to come out and see the products. If it's such a big overhead running a "real" store than just close it.

I realized that I was just wasting my time in their store, paying local taxes and "in-store" premium all for what -- just to buy it locally, to have an immediate gratification? It's really weird but lately I actually enjoy the anticipation of waiting for something I bought online.

The thing is that when they do this they loose me as a customer all together because it doesn't make any sense for me to buy from them online since I also have to pay local taxes.

Bottom line they've (Samys) lost thousands of dollars worth of business from me alone and I am sure there are many other customers that feel the same way.

[Art Scott]

I do very little in real stores (brick and mortar) almost exclusively I buy online....
Where from...............
I have done business here on Dgrin....buying and selling

Ebay.....I use resellars ratings dot come alot to check out unknown sellers (i do not car if you ahve a feed back of 100% with 100 trillion buyers.....

Cameta Camera's Ebay store...now I have purcahsed from them when they were still advertising in various Photo Rags...I mean Mags....

B/H some...but I price check othersourses for lower prices..as long as the other guy has decent Resellers ratings I go with them.....B/H may seem to have everything but I have had probs in the past, it could be I don't do tens of thousands of dollars with them a month.....but to me you treat a low end customer just as well as the highest end...because you never know who the little ole man buying the cheapest thing today may actually be some artist you just did not recognize due to his looks this morning.......

Many of the online stores or those that still advertise in the Mags I won't touch at all andsome of those used to be fantastic when their origianl owners had them....why they sold to those that have turned them into scourges ofthe trade is beyond me...why the scourges bought them is simple they had fantastic reputations but now....Ohhh not so..........


EDIT:
My thoughts on Amazon are like this.....since I have to pay S/H and also SALES TAXES what do I gain over buying locally...this includes Photograhic equipment as well as book.....they charge SALES TAX even on stuff from their resellars that are in different states from where the item is being shipped.....just bought ETL From a Store in New Hampshire and the freaking Amazon charges me Ks sales tax....my only reason to use Amazon is if no one else has it......it truly is a LAST RESORT....if I am buying online and it is coming from out of state I should not be charged sales tax...........gotta cool off on this...get back into Buddha Nature.......Ommmmm Ommmmmmm Ommmmm Ommmm

[henryp]

Unfortunately, B&H lost my business for good.

I went into the brick and morter store in Manhattan to purchase something non-photo related. I had gone on their website, and printed out an offer that they had on there for an item (it was a creative zen W mp3 player). It was by far the cheapest that I had seen in anywhere, and before I purchased it, I wanted to actually go to the store and hold it in my hand.

Found a sales rep who was going to help me, until I showed them the price that was on their website. To make a long story short, they tried to charge me a price that well above the price that was listed on their very own website, and essentially told me that if I didn't like it, I could take my business elsewhere.

I am sorry to read this distrubing anecdote but there's little else to be said about it from this report. Our web site and sales database show one Creative Labs Zen Vision W (http://www.bhphotovideo.com/c/product/459115-REG/) MP3 player and its price is $259.95 in both places. The underlying database, which shows things like inventory and shipping weights, indicates no price change any time this month.

Cabinetbuff suggested, "...in store prices are always higher than online," which is not uncommon in the retail galaxy but is something not done at B&H. Ked said, "B&H isn't about MP3 players," which is really not relevant. B&H is about every product we sell and every customer. Art Scott got it completely right when he said, "...you treat a low end customer just as well as the highest end..." a philosophy with which we agree totally and practice every day.

I don't know what price MonaCK saw, nor do I know how this alleged discrepancy came to be. I don't know if she was looking at a demo or open-box page on our site or a limited-time show special or even a simple typo (for which our site has the usual lawyer-vetted disclaimers). MonaCK is welcome -- encouraged -- to contact me here or via e-mail with more complete information and I will be happy to address this. In the meantime, we do regret her dissatisfaction and the ire it aroused.
______________________________

Follow-up:
I e-mailed MonaCK who replied that the incident she described took place "... a couple of years back." She further informed me that when she inquired the item she sought was out of stock, so price matching was not an option anyway. Frankly I am disappointed that this non-incident has been hashed up here at this time.

[Ric Grupe]

Unfortunately, B&H lost my business for good.

One anal retentive employee?

I have done the same as you in the past...and have come to learn the meaning of "cutting off your nose to spite your face"!

I would bet if you have a valid complaint that B&H will do the right thing. :D

[moose135]

My thoughts on Amazon are like this.....since I have to pay S/H and also SALES TAXES what do I gain over buying locally...this includes Photograhic equipment as well as book.....they charge SALES TAX even on stuff from their resellars that are in different states from where the item is being shipped.....just bought ETL From a Store in New Hampshire and the freaking Amazon charges me Ks sales tax....my only reason to use Amazon is if no one else has it......it truly is a LAST RESORT....if I am buying online and it is coming from out of state I should not be charged sales tax...........gotta cool off on this...get back into Buddha Nature.......Ommmmm Ommmmmmm Ommmmm Ommmm
I buy a bunch from Amazon (not only photo-related) and I don't pay shipping or sales tax. Are you only talking about stuff from Amazon resellers? Or is it a KS state thing - I know some states are trying to collect sales tax on out-of-state purchases.

If I buy directly from Amazon (as cabinetbuff said, "Ships from and sold by Amazon.com.") they don't charge sales tax (at least not for shipments to NY) and I always opt for their free "Super Saver Shipping" on orders over $25 (and I always group orders so it's over $25) While it's supposed to be their slowest delivery service, I don't remember the last time it took more than 3 or 4 days using the free shipping option. For example - I ordered a couple of DVDs Saturday afternoon. I received a shipping confirmation Sunday afternoon, and received the items Tuesday, all at no charge for shipping.

All that said, I also purchase regularly from B&H (with no complaints) and try to visit the big "candy store" in the city when I can. I also shop at Berger Brothers - like MonaCK I live near their Syosset store - and have had good dealings with them as well.

[darkdragon]

Originally Posted by Art Scott
My thoughts on Amazon are like this.....since I have to pay S/H and also SALES TAXES what do I gain over buying locally...this includes Photograhic equipment as well as book.....they charge SALES TAX even on stuff from their resellars that are in different states from where the item is being shipped.....just bought ETL From a Store in New Hampshire and the freaking Amazon charges me Ks sales tax....my only reason to use Amazon is if no one else has it......it truly is a LAST RESORT....if I am buying online and it is coming from out of state I should not be charged sales tax...........gotta cool off on this...get back into Buddha Nature.......Ommmmm Ommmmmmm Ommmmm Ommmm


Strange about your luck with Amazon.com. I use them almost exclusively (sometimes I go to b&h for specialty items but thier shipping prices kill me, for computer related stuff I usually do newegg but they mess up shipping a lot and are high shipping cost too).

Most of the time Amazon has the lowest price, free shipping for most things (and I have Amazon Prime so I get free 2 day shipping and 3.99 overnight) and No sales tax. I am in Nevada, Amazon has 2 ware houses here and they still have found a way to not charge me sales tax. That is a HUGE deal to me - sales tax + shipping is a major part of why I buy from Amazon. I've bought items from Amazon's marketplace sellers and with that I have to pay shipping but have never paid sales tax.

I've sold items on Amazon.com too, and hate when people say "only use Amazon.com not the marketplace sellers". Amazon protects the buyer and seller from fraud, so other then shiping cost and speed of shipments it is the same thing.

[DavidTO]

Strange about your luck with Amazon.com. I use them almost exclusively


:agree

Amazon Prime, baby!

[cabinetbuff]

I've sold items on Amazon.com too, and hate when people say "only use Amazon.com not the marketplace sellers". Amazon protects the buyer and seller from fraud, so other then shiping cost and speed of shipments it is the same thing.

It's not the same thing -- you are forgetting one very important factor -- the return policy. Amazon's return policy is simply amazing -- as I mentioned they will ship a replacement item before getting their return if you claim the one you received was defective.

[darkdragon]

It's not the same thing -- you are forgetting one very important factor -- the return policy. Amazon's return policy is simply amazing -- as I mentioned they will ship a replacement item before getting their return if you claim the one you received was defective.

That is a good point. The return policy for Amazon.com items is top-notch. You are right, I had forgotten about that. I do try to do all my purcheses via Amazon.com and not other sellers - mostly because of shipping costs but also like you said, return policy.

:thumb

[KED]

It's not the same thing -- you are forgetting one very important factor -- the return policy. Amazon's return policy is simply amazing -- as I mentioned they will ship a replacement item before getting their return if you claim the one you received was defective.
I think there's another side to this though, which I've just discovered recently. An item purchased from Amazon may be fine out of the box, but what about when it fails say, six months later? It's clearly not returnable, but you don't have your local retailer to walk into to see about repair, or even whether repair is worthwhile. I'm having this issue with a $150 pair of headphones -- too inexpensive to warrant the cost of shipping back to the mfr. for repair, too expensive to just throw in the garbage and replace after six months.

So the moral of the story for me is, stick to Amazon for books and music, and find a good retailer for electronics and especially for crucial photography gear. YMMV.

[darkdragon]

So the moral of the story for me is, stick to Amazon for books and music, and find a good retailer for electronics and especially for crucial photography gear. YMMV.


I guess the issue for me is that I don't really agree with paying the premiums for buying in town. I was checking with a photography store in town about the Canon 70-200 f/2.8L - which retails for around $1500 on B&H and Amazon.com at the time. I asked the store what their price was (they didn't have any in stock) and they said it was $1699 - including the Canon discount (which I took as meaning they were gonna keep that $125 from Canon). So not only would I be out $200, I'd have to pay the tax on the $1700 purchase. That is just outrageous. Amazon.com items usually have the manufacturers warranty (those that don't are denoted as "import"), same as B&H stuff.

In some cases, I do agree with you. For example, I got my 40D locally - the price difference was just that I had to pay tax. I was happy for that because I have the store close to me and can take it back quickly and easily for replacement if there is a problem with it. That to me was worth the tax cost.

[KED]

I guess the issue for me is that I don't really agree with paying the premiums for buying in town. I was checking with a photography store in town about the Canon 70-200 f/2.8L - which retails for around $1500 on B&H and Amazon.com at the time. I asked the store what their price was (they didn't have any in stock) and they said it was $1699 - including the Canon discount (which I took as meaning they were gonna keep that $125 from Canon). So not only would I be out $200, I'd have to pay the tax on the $1700 purchase. That is just outrageous. Amazon.com items usually have the manufacturers warranty (those that don't are denoted as "import"), same as B&H stuff.

In some cases, I do agree with you. For example, I got my 40D locally - the price difference was just that I had to pay tax. I was happy for that because I have the store close to me and can take it back quickly and easily for replacement if there is a problem with it. That to me was worth the tax cost.
B&H qualifies as a "local retailer" no matter where you are -- if you have a problem, you call them and get someone technically knowledgeable, and if necessary and appropriate, someone else who can help you with returns. And with them, YOU also save sales tax. The difference between B&H and Amazon is the availability of human beings with whom to discuss technical issues on the phone.

[cabinetbuff]

... An item purchased from Amazon may be fine out of the box, but what about when it fails say, six months later? It's clearly not returnable

... So the moral of the story for me is, stick to Amazon for books and music, and find a good retailer for electronics and especially for crucial photography gear. YMMV.

... B&H qualifies as a "local retailer" no matter where you are -- if you have a problem, you call them and get someone technically knowledgeable, and if necessary and appropriate, someone else who can help you with returns. And with them, YOU also save sales tax. The difference between B&H and Amazon is the availability of human beings with whom to discuss technical issues on the phone.

You seem to have implied that because B&H is considered a "local retailer" their return policy will allow for a longer return window ... have you actually read B&H's official return policy?

http://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp

Where does it say that you will be able to return an item "six months later"?

Second, what difference does it make if I can "get someone technically knowledgeable" if all I want to do is to return a defective item? I've already done my research and I know that I want it returned or exchanged. To me not having to talk to anyone is a big plus -- gets my hard earned cash back into my pocket faster and easier.

I applaud Amazon.com for their easy to use, humanless return interface.

You are obviously hoping that by doing all your shopping at a local retailer you will have established a long-term relationship and favorable treatment when you need it. Ok, I guess that it can happen ... the question is when? How will I know that I am now privileged enough to have this special treatment you are talking about?

I guess it's all about what an individual customer wants -- I want clarity, simplicity, time saving and low prices right now (provided to me by Amazon.com); your priorities are obviously different.

[KED]

You seem to have implied that because B&H is considered a "local retailer" their return policy will allow for a longer return window ... have you actually read B&H's official return policy?

Where does it say that you will be able to return an item "six months later"?

Nowhere. I never asserted that they had an extended return window.

[/QUOTE]Second, what difference does it make if I can "get someone technically knowledgeable" if all I want to do is to return a defective item? [/QUOTE]

None. If what you get out of the box is defective, any reputable retailer, not limited to Amazon and B&H, will replace it. I was referring to issues that arise outside the customary (2-4 week) return window; even if it's outside the manufacturer's warranty, it would be nice to be able to talk to a human about the cost-benefit of repair vs. replace.

[/QUOTE]You are obviously hoping that by doing all your shopping at a local retailer you will have established a long-term relationship and favorable treatment when you need it. Ok, I guess that it can happen ... the question is when? How will I know that I am now privileged enough to have this special treatment you are talking about?[/QUOTE]
I object to your presumption of anything "obvious" about my motivations -- I can't check back now but I am guessing that you live very far away from New York City. I am a pimple on an elephant at B&H. I have gotten amazing service from them and that's my reference point, period.

[/QUOTE]

[cabinetbuff]

If what you get out of the box is defective, any reputable retailer, not limited to Amazon and B&H, will replace it. I agree, but I haven't found an online retailer that will make the return process as simple and fast as amazon.com's return process.

I don't want to call an 800 number to get an RMA# to return my item, I don't want to spell my first and last name, I don't want to listen to the dreaded "your call is important to us" or "your call may be monitored for quality assurance" or "Para Espanol, Oprima Numero Dos".

I want to go online, at my convenience, answer two simple questions -- "is the item defective?" "do you want it exchanged?", print a return label stick it to the box and send it out -- that's all.

If something breaks outside of the return policy, well I guess that's my problem -- I haven't done my homework and selected a crappy product -- if I can't get it fixed I write it off and move on with my life, maybe write about it on product review page so those that follow me don't get burned.

[henryp]

I want to go online, at my convenience, answer two simple questions -- "is the item defective?" "do you want it exchanged?", print a return label stick it to the box and send it out -- that's all.

This is a piece of cake. Go to our site, select Help Center (http://www.bhphotovideo.com/find/HelpCenter/helpcenter.jsp), then select Customer Service from "How to Contact Us." We ask for your e-mail address & B&H order number. Your name & phone # are optional. Write a brief note and you'll get an RMA # via return e-mail and UPS will e-mail a merchandise return label soon there after. Couldn't be simpler.

[cabinetbuff]

I decided to pull the trigger on Canon EF 135mm f/2L -- went to Amazon and it's not in stock so I figured I'll order it from B&H only to be greeted with the following message:

Welcome to B&H Photo!
We are temporarily not accepting orders.
Online ordering will resume at Saturday 8:45 PM EDT.

What's this? Weekly backup/maintenance?

There are hot backups you know ... And you can always take orders even if your main database is being worked on -- that's what interface tables, APIs and data replication are for.

[moose135]

I decided to pull the trigger on Canon EF 135mm f/2L -- went to Amazon and it's not in stock so I figured I'll order it from B&H only to be greeted with the following message:

Welcome to B&H Photo!
We are temporarily not accepting orders.
Online ordering will resume at Saturday 8:45 PM EDT.

What's this? Weekly backup/maintenance?

There are hot backups you know ... And you can always take orders even if your main database is being worked on -- that's what interface tables, APIs and data replication are for.
Your first visit to B&H? It is a religious observance. The owners are Orthodox (I think) Jews, and the store is closed every week for the Sabbath. They also do not accept orders on their web site during this time. They are also closed (both the store and web site) for all Jewish holidays. They post a prominent notice on their site about such closings.

[cabinetbuff]

Your first visit to B&H? It is a religious observance. The owners are Orthodox (I think) Jews, and the store is closed every week for the Sabbath. They also do not accept orders on their web site during this time. They are also closed (both the store and web site) for all Jewish holidays. They post a prominent notice on their site about such closings.

Sorry, I had no idea -- thank you for explaining this -- I understand now.

[KED]

Sorry, I had no idea -- thank you for explaining this -- I understand now.
You could get your order in right now, but don't wait until April 18 -- I was just on their site today, and it says they are closed for 9 days starting 4/18 for Passover.

[cabinetbuff]

Thanks KED -- I already did :thumb

[KED]

Thanks KED -- I already did :thumb
You won't regret it, and I hope you enjoy the heck out of your new toy!

[vaio2006]

If you're ever in Japan, I suggest Yodobashi Camera.
http://www.asijimages.net/photos/262895350_JCQAK-M-1.jpg (http://www.yodobashi.com)

Its all electronics from B-1 to the 8th or 9th floor!

[NikonsandVstroms]

Your first visit to B&H? It is a religious observance. The owners are Orthodox (I think) Jews, and the store is closed every week for the Sabbath. They also do not accept orders on their web site during this time. They are also closed (both the store and web site) for all Jewish holidays. They post a prominent notice on their site about such closings.

They are Hasidic Jews

[smantrom]

They are Hasidic Jews

Without consideration of the religious and cultural association of the owners, the first trip to B&H for a photographer is certainly a religious experience. Any local photography shop would have a few Nikons, a few Canons, some lenses, some tripods, etc. When you go to B&H it's like you are walking into a living, breathing catalog. Not just a couple of these and a couple of those. *ALL OF IT*. And not only do they have it all, their salesmen (of course they are looking to hook you up) really know their stuff. They know what's compatible, what's not, what you're gonna be happy with and what you're going to cuss about. And they'll tell you.

I always walk out with a noticeably lighter bank account, but with this silly grin on my face. I always feel like I need to get some more money so I can get back inside, quick. If there's one thing I ever regret about going there to get my gear, it's how shockingly fast it happens. You walk in, you wait in line for a salesman (no kidding, you wait in line for a salesman), you discuss what you need, he shows you two or three alternatives (1 economy, 1 mid range, 1 high end) and discusses the qualities, you make your decision, you go to the cashier (and wait in line) and pay, you go to where they give you your merchandise and that's that. It's like it happens so fast and bam, you're out on 9th avenue again only this time wondering how you're gonna get all this stuff back home.

I love going there. I think they're terrific.

[KED]

Without consideration of the religious and cultural association of the owners, the first trip to B&H for a photographer is certainly a religious experience. Any local photography shop would have a few Nikons, a few Canons, some lenses, some tripods, etc. When you go to B&H it's like you are walking into a living, breathing catalog. Not just a couple of these and a couple of those. *ALL OF IT*. And not only do they have it all, their salesmen (of course they are looking to hook you up) really know their stuff. They know what's compatible, what's not, what you're gonna be happy with and what you're going to cuss about. And they'll tell you.

I always walk out with