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View Full Version : ALL the galleries VANISHED


tym
Nov-27-2006, 02:18 PM
After 3 days of work, my partner has lost all the images she had on SmugMug. She's too upset to get specific details at the moment, but from what I gather she was _trying_ to rename a Category, and somehow now everything is gone-- or at least doesn't show up.

All she was trying to do was to add a hyphen to the name of the category, but I have a feeling that somehow that broke the link between the main category and subcategory. (??)

Is it possible that somehow the images/galleries are still there? This is the first large project she's attempted to create and she's simply at a loss.

[I've also sent similar email to support]

tym
Nov-27-2006, 02:23 PM
Well, it tooks almost *TWO MINUTES* but support got back to me w/ the answer (somehow things were just "hidden".)

Really need to work on that response time-- see if you can get it down to under one minute! :D

Many, many thanks...

Steve Cavigliano
Nov-27-2006, 03:21 PM
LOL, we are trying for those sub-one minute response times. It's just that most of us can't type that fast :wink

Steve

Andy
Nov-29-2006, 08:37 AM
Well, it tooks almost *TWO MINUTES* but support got back to me w/ the answer (somehow things were just "hidden".)

Really need to work on that response time-- see if you can get it down to under one minute! :D

Many, many thanks...
:rofl :rofl :rofl :rofl

New Yorkers, we can never be satisfied :evil

saurora
Nov-29-2006, 10:30 AM
It only takes a minute to have a heart attack or a stroke from thinking you lost all your hard work!!!! :yikes Glad this had a happy ending! :D (2 minutes is a darn good response time IMO!)