SmugMug Temporary Service Interruption

[scoodog]

Several times this weekend, including right now, I am trying to get to my smugmug page (scoodog.smugmug.com) and my browser just sits there trying to load the page.

My DSL connection is strong; I'm able to get to other non-smugmug sites A-OK...

Why is this???

Thanks in advance.

[Rene`]

:scratch :scratch I was wondering the same thing. I am trying to do some stuff to my page and all I get is the processing thumnails.

[Pamela]

I am trying to fix some keywording and I having some problems , very slow.

Now I am not sure if my keywording is right , and it is something else .

[Pamela]

I am trying to fix some keywording and I having some problems , very slow.

Now I am not sure if my keywording is right , and it is something else .

I just tried to go to my gallery
and got a message saying it is temporarily down.

[scoodog]

Several times this weekend, including right now, I am trying to get to my smugmug page (scoodog.smugmug.com) and my browser just sits there trying to load the page.

My DSL connection is strong; I'm able to get to other non-smugmug sites A-OK...

Why is this???

Thanks in advance.

The following splash screen now comes up:

Temporary Service Interruption

We're having some temporary technical difficulties. We're working on them at the moment, and expect service to return shortly. We apologize for the inconvenience.

We're not happy about it, of course, but we are prepared for it and expect there to be no data loss or any long-term reduction in service.
Thanks for your patience and understanding!

© 2005 smugmug, inc.


I'd rather have this splash screen than wonder what's going on -- please don't hesitate to pop this up when trouble occurs, smugmug system people. And thanks in advance for your efforts to get the service operational again.

[Andy]

Folks, it's likely not you or your connections.

Please see this thread
http://www.dgrin.com/showthread.php?t=44380

Post by me and post by Don our CEO. I have also alerted Don, and he's looking at things right now.

Sorry for the hassles.

[Pamela]

Folks, it's likely not you or your connections.

Please see this thread
http://www.dgrin.com/showthread.php?t=44380

Post by me and post by Don our CEO. I have also alerted Don, and he's looking at things right now.

Sorry for the hassles.

ok andy

[Seymore]

Interesting that the © on the message is 2005. A bit late in changing that over. Ummmm... Like 10 months late? (just pointing)

[Art Scott]

MY SMUGGY IS DOWN... :cry
http://www.arthur-scott.com/img/smugmug_black.gif (http://www.smugmug.com/)

Temporary Service Interruption We're having some temporary technical difficulties. We're working on them at the moment, and expect service to return shortly. We apologize for the inconvenience. We're not happy about it, of course, but we are prepared for it and expect there to be no data loss or any long-term reduction in service. Thanks for your patience and understanding!


© 2005 smugmug, inc.






..WELL I guess everyones SMUGGY IS DOWN....guess i will go sho0ot something to relieve the aniexty of not being able to access Smuggy.....:scratch


Maybe I can find something to shoot worth posting when SM comes back to life.....

[rajah]

MY SMUGGY IS DOWN... Looks like we're back. Reboot! Must be using MS servers.

[Andy]

Site should be back up for you, folks. Sorry again for the trouble. Not sure what was up, but if Don, our Chief Geek and CEO, has anything to tell us, he'll be here.

[Andy]

Must be using MS servers.
Bah! http://blogs.smugmug.com/onethumb/2006/08/28/take-a-peek-inside-our-datacenters/

:)

[rajah]

Bah! http://blogs.smugmug.com/onethumb/2006/08/28/take-a-peek-inside-our-datacenters/

:)

Whew! :clap

BTW: I'm not a Mac user. :huh

[Andy]

Whew! :clap

BTW: I'm not a Mac user. :huh
It's okay. We love PC users, too :D

[samwise]

Site should be back up for you, folks. Sorry again for the trouble. Not sure what was up, but if Don, our Chief Geek and CEO, has anything to tell us, he'll be here.

Back up, but still processing 5 images for about the last 20 minutes

[Andy]

Back up, but still processing 5 images for about the last 20 minutes
They'll be slow, sorry, till the image processors catch up.

[Pamela]

Andy

Im trying to do a search from the smugmug.com/browse , page and i cant get any results.

Is feature down still?

[pmaland]

They'll be slow, sorry, till the image processors catch up.

I know you guys have access to the servers and can see the queue length... would it be possible to make this information "self service" for us people in line? Perhaps show how many images are in front of ours when we complete an upload? Probably would save some support calls and threads here on dgrin.

- Phil
http://maland.smugmug.com/

[Andy]

Andy

Im trying to do a search from the smugmug.com/browse , page and i cant get any results.

Is feature down still?
Hm. Working for me? What are you searching for please?

[Pamela]

Hm. Working for me? What are you searching for please?

Truman marching band

Earlier , when I tried it , I got photos from another user, (what are the chances of us both being at the same function, and a smugmug user), my photos are not coming up .

[Andy]

Truman marching band

Earlier , when I tried it , I got photos from another user, (what are the chances of us both being at the same function, and a smugmug user), my photos are not coming up .
http://www.smugmug.com/keyword/all/truman/1/95564762

:scratch

[Hosiegg]

OK, now I'm upset.

When I e-mailed for help uploading it was suggested I try different uploaders. I've been three days trying to upload some wedding pictures, assuming the problem was at my end. I even suggested in my first e-mail that the problem may be the same as you had previously with the load balancing, or whatever it was.

Now I see many others are having the same problem.

Honestly I like, and I can put up with a lot of problems with honest answers.

In this case, suggesting I use a different uploader only caused me unnecessary grief.

Paying extra for pro service I am. I'm not a happy snapper.

Art

[Pamela]

Thankyou

Im getting that now too.
Earlier I was getting an actual gallery , showing in the galleries section of that page

[Jeffro]

Thankyou

Im getting that now too.
Earlier I was getting an actual gallery , showing in the galleries section of that page

I haven't even been able to connect to my site. After sitting there for 5-minutes watching my PC try to open my Smugsite I quit. I need to order some pic's too....I may have to load them to Mpix....:huh

[Andy]

I haven't even been able to connect to my site. After sitting there for 5-minutes watching my PC try to open my Smugsite I quit. I need to order some pic's too....I may have to load them to Mpix....:huhHi Jeff, I was able to hit your site, try again? http://leiningerphotos.smugmug.com/

[Jeffro]

Hi Jeff, I was able to hit your site, try again? http://leiningerphotos.smugmug.com/

I don't what happened, or if you did anything....but I finally made it to my site. :clap We all love glitches!! :rofl

[Rene`]

Site should be back up for you, folks. Sorry again for the trouble. Not sure what was up, but if Don, our Chief Geek and CEO, has anything to tell us, he'll be here.

Andy,:scratch

I was trying to make some changes to my site earlier...........several hours ago. I can get to my site now, but it still says processing images. Is it really??? Or is it stuck?

memoriesbyrene.com
band
Hawkinsville Band Festival
rotate

Rene`

[Andy]

Andy,:scratch

I was trying to make some changes to my site earlier...........several hours ago. I can get to my site now, but it still says processing images. Is it really??? [quote]
Yeah it's really processing. Standby, it's being worked on. They should process fine. [quote]

Or is it stuck?
Always a chance, I suppose. But based on experience, they should process.

Sorry for the hassle.

[scoodog]

[QUOTE=Rene`]Andy,:scratch

I was trying to make some changes to my site earlier...........several hours ago. I can get to my site now, but it still says processing images. Is it really??? [quote]
Yeah it's really processing. Standby, it's being worked on. They should process fine.
Always a chance, I suppose. But based on experience, they should process.

Sorry for the hassle.

I have 60 images "stuck" in "Processing Image" mode for 3 hours now. Is there a place to go to find out if smugmug is operating in a degraded mode? I would suggest some kind of indicator. It would actually help smugmug -- if I see that degraded mode is active, I could hold off doing uploads.

Scoodog

[Andy]

[QUOTE=Andy][QUOTE=Rene`]Andy,:scratch

I was trying to make some changes to my site earlier...........several hours ago. I can get to my site now, but it still says processing images. Is it really???

I have 60 images "stuck" in "Processing Image" mode for 3 hours now. Is there a place to go to find out if smugmug is operating in a degraded mode? I would suggest some kind of indicator. It would actually help smugmug -- if I see that degraded mode is active, I could hold off doing uploads.

ScoodogHi Scoo - the images should process. It's going to take longer, and we're sorry about that. Our engineers are working round the clock to fix and improve things. Right here's the place, On Dgrin, where you'll find the latest status.

Thanks!

[scoodog]

[QUOTE=scoodog][QUOTE=Andy]Hi Scoo - the images should process. It's going to take longer, and we're sorry about that. Our engineers are working round the clock to fix and improve things. Right here's the place, On Dgrin, where you'll find the latest status.

Thanks!

Thanks Andy. The promptness of your reply is helpful. I can tell that smugmug is a decent business that is trying hard to do what's right.

[GraphyFotoz]

Ahhhh well......DUMB COMPUTER! :dood

I'm sure the doods are :marlin :ian to fix the :devbobo .

:lust the new smiley's!! :D


What can I say without smuggy I'm easily amused!!:lol3

[jfriend]

Hi Scoo - the images should process. It's going to take longer, and we're sorry about that. Our engineers are working round the clock to fix and improve things. Right here's the place, On Dgrin, where you'll find the latest status.

Thanks!
Andy, do you have any idea how long it will take to process images? I uploaded a gallery of my wife's pics about 90 minutes ago from a weekend event and she was hoping to send out a link tonight. But, due to the slow-down they are all still awaiting processing. I know there are issues you all are working on, but the boss would just like an ETA if you have any idea? Do you know how long it's generally taking for things to get through the queue?

[Andy]

Andy, do you have any idea how long it will take to process images?

The queue is big. I couldn't say, I'm sorry. The guys are working as hard as possible to provide some relief.

Stay tuned, and thanks for your patience.

[jfriend]

The queue is big. I couldn't say, I'm sorry. The guys are working as hard as possible to provide some relief.

Stay tuned, and thanks for your patience.

The gallery just came through. For anyone else who's interested, mine took about 2-1/2 hrs. If you have patience, they will finish.

Fortunately, I've been able to use Replace Photo on some previously uploaded dummy photos in order to get a few forum postings up tonight.

[digitalpins]

hello, I was just wondering if you guys were still working on smugmug....?
I uploaded a bunch of images yestereday and now working on that gallery which now has 50 images it takes forever to load or if I try to do the bulk zoom it does not work. The bulk zoom only shows half of he image when it is done processing.

just adding whats wierd is that if I login to view that gallery it loads right away but I dont login in and view that gallery it takes forever to load

the bulk zoom still does not work not matter what.

[Andy]

hello, I was just wondering if you guys were still working on smugmug....?
I uploaded a bunch of images yestereday and now working on that gallery which now has 50 images it takes forever to load or if I try to do the bulk zoom it does not work. The bulk zoom only shows half of he image when it is done processing.

just adding whats wierd is that if I login to view that gallery it loads right away but I dont login in and view that gallery it takes forever to load

the bulk zoom still does not work not matter what.Hm, the site's actually screaming fast for me now. Can you please give me a direct gallery link, thank you

[digitalpins]

oops here is he link:

http://www.digitalpins.smugmug.com/gallery/1978222





.

[Andy]

oops here is he link:

http://www.digitalpins.smugmug.com/gallery/1978222

.

Hi Ryan,

I'd suggest reuploading those 6 images. Then you should be fine. Sorry for the hassle!

[digitalpins]

ok thank you

[Andy]

Honestly I like, and I can put up with a lot of problems with honest answers.

In this case, suggesting I use a different uploader only caused me unnecessary grief.

Paying extra for pro service I am. I'm not a happy snapper.

ArtHello Art,
Ouch, I'm sorry you are upset. And I understand why. We try really hard at the help desk to give correct, quick, straight-up help - sometimes, we don't yet have the complete info when we reply, and we use some tried and true alternatives - in this case you were told to use a different uploader, well, yeah, that wasn't the problem - but when we answered, we didn't know, as the engineers hadn't nailed the problem down.

We're sorry about that, and hope that everything is ok now.

[digitalpins]

looks like I am going to have to upload all the images all over again in that gallery, I'll give it a try later today after work, the upload speed here at work sucks go I gotta wait till later...

thanks again andy

[Andy]

looks like I am going to have to upload all the images all over again in that gallery, I'll give it a try later today after work, the upload speed here at work sucks go I gotta wait till later...

thanks again andy
I only saw a prob with the first six?

[onethumb]

I only saw a prob with the first six?

This doesn't appear to be a problem with your photos. They're fine.

It seems to be a problem with the fact that you have protection enabled. If you disable it, the thumbnails show up fine.

It could possibly be some bug in your customization or something, I'm not sure.

Andy, can you please research this a bit more and figure it out? If it's our bug, we need to take care of it ASAP.

Don

[Andy]

ok thank you
Ryan, if you don't mind, can you NOT do what I said - let me ask our engineers to look specifically into this, and see what we can figure out.

[digitalpins]

ok I will leave it alone for now and wont touch it

thanks I'll wait to see what happens

[digitalpins]

wow thanks guys looks like that gallery is loading and working now. Just one image is not showing the thumbnail but I guess I can just replace that one image.

[jfriend]

wow thanks guys looks like that gallery is loading and working now. Just one image is not showing the thumbnail but I guess I can just replace that one image.

FWIW, I had one image last night that stopped showing a thumbnail after I did a color correction on it. It just showed a very tiny little dot (perhaps 2x2 pixels). After waiting 4 hours, I reuploaded using Replace Photo because the gallery had already been announced to viewers and I needed it fixed. I don't know if that was the same issue or not.

[Stormdancing]

Are there still problems?
I can't get my gallery to load at all.
http://heartsfire.smugmug.com

Could someone please check and see if they can pull it. Might be me, but I can get Dgrin and other webpages just fine.

Thanks,

[chaberlack]

Are there still problems?
I can't get my gallery to load at all.
http://heartsfire.smugmug.com

Could someone please check and see if they can pull it. Might be me, but I can get Dgrin and other webpages just fine.

Thanks,

Got it but it took forever to load. My site is exceedingly slow too. Looks like might be issues again.

[Baldy]

Got it but it took forever to load. My site is exceedingly slow too. Looks like might be issues again.Hmmm... I'm surfing it fine and don't see a slowdown. Anyone else? :dunno

[chaberlack]

Hmmm... I'm surfing it fine and don't see a slowdown. Anyone else? :dunno

Surfing seems slow but ok. When I upload a photo and try to get back to the page where it should be, it stalls and finally will return after a long delay. It was fine this afternoon but really started to slow about an hour ago (at least for me).

[DavidTO]

Hmmm... I'm surfing it fine and don't see a slowdown. Anyone else? :dunno


Good for me.

[Granit]

I upload pictures and they always show as "Processing Images"

[Stormdancing]

Got it but it took forever to load. My site is exceedingly slow too. Looks like might be issues again.
Thank for checking for me.
It finally did load on my end also.
I've got a customer trying to order and receiving error messages.


I'll check back in a few minutes

PS Customer in Ohio and I'm in Indiana. A backbone problem?

[mkress65]

I'm just doing a few minor crops and it seems much much slower than usual (no uploading going on.)

[Stormdancing]

Seems to have cleared up on loading pages.

Thanks for checking.