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View Full Version : "Can't purchase, resolution too low"

DKwan
Oct-07-2006, 01:13 AM
I was just testing my site, and when I click on the 'buy this photo' link, I keep getting this pop-up message:

"We're sorry, you can't purchase a print of this, the resolution of this photo is too low."

This is happening to all the photos I tried and most of them are 3000x2000 pixels or bigger. Is something wrong with Smugmug right now? It doesn't seem to happen when I'm logged in.

My site is http://dkwan.smugmug.com.
ivar
Oct-07-2006, 01:28 AM
I was just testing my site, and when I click on the 'buy this photo' link, I keep getting this pop-up message:

"We're sorry, you can't purchase a print of this, the resolution of this photo is too low."

This is happening to all the photos I tried and most of them are 3000x2000 pixels or bigger. Is something wrong with Smugmug right now? It doesn't seem to happen when I'm logged in.

My site is http://dkwan.smugmug.com.Hi Daniel,

I'm sorry you are having problems! Can you do me a favor, and clear your cache and cookies, and see if that helps? thanks. Let me know if you need any assistance.
{JT}
Oct-07-2006, 03:38 AM
We need exact links to the photos you are having problems with.

I was just testing my site, and when I click on the 'buy this photo' link, I keep getting this pop-up message:

"We're sorry, you can't purchase a print of this, the resolution of this photo is too low."

This is happening to all the photos I tried and most of them are 3000x2000 pixels or bigger. Is something wrong with Smugmug right now? It doesn't seem to happen when I'm logged in.

My site is http://dkwan.smugmug.com.
ivar
Oct-07-2006, 04:24 AM
I was just testing my site, and when I click on the 'buy this photo' link, I keep getting this pop-up message:

"We're sorry, you can't purchase a print of this, the resolution of this photo is too low."

This is happening to all the photos I tried and most of them are 3000x2000 pixels or bigger. Is something wrong with Smugmug right now? It doesn't seem to happen when I'm logged in.

My site is http://dkwan.smugmug.com.Hi Daniel,

Looks like we found the problem, and it will be fixed shortly. I'm sorry for the inconvenience.
{JT}
Oct-07-2006, 05:52 AM
Fix has been released, just tested on your site and it works. :)
DKwan
Oct-08-2006, 01:51 AM
Ok, so I wasn't crazy. Thanks.