SmugMug Bug Reporting

[RogersDA]

OK - after redoing it, I see that it's a persistent bug :) Thanks, I've logged it and assigned it to an engineer to be fixed. Thanks for your persistence with me!

No worries...I know its been a bad couple of days for a lot of folks here at smugmug and dgrin.

[Allen]

Edit captions/keywords bulk saving not applying to gallery. Go back into
edit bulk and the changes are still there. Re-clicking save multiple times has
no effect.

Viewing photo, Smugmug style, keyword does not show, but click edit,
under main image, and it's there. Have to hit save two or three times for
keyword to activate. These are the KW's added in bulk.

[jfriend]

The two new settings that control Google searching and Smugmug searching don't appear to be part of quick settings. If I create a gallery and set everything the way I want it. Then, save it as a named quick settings template. Create a new gallery and assign that quick settings to it when creating it. Look at the customize options and the two new settings for Google searching and Smugmug searching (the island settings) are not set properly. Apparently these new settings are not being remembers in quick settings.

[rainforest1155]

Apparently these new settings are not being remembers in quick settings.
Did you try to create a new quick setting? I read that someone had a similar problem with photorank not being saved and solved it by creating a new preset.

Sebastian

[jfriend]

Did you try to create a new quick setting? I read that someone had a similar problem with photorank not being saved and solved it by creating a new preset.

Sebastian

Yes, I created a brand new preset from a gallery that had the new privacy settings just the way I wanted them and they are not saved as part of the preset. I have to manually set the new privacy options on each gallery after I create them with the new preset.

[Dennis_muc]

Many thanks for the quick replies. I will give it a try on Monday and tell you how things are.
But you may be right that our firewall block JS. In MS IE it doesn't work either.

Cheers
Dennis

Sorry, took me a while.
Works fine with the traditional version. The only downside is that I got used to the new version, which I like much better.
Seems to be a problem with our firewall blocking JS because all cache clearing and so on doesn't work.

Many thanks for the explanations and support.

Dennis

[Andy]

Yes, I created a brand new preset from a gallery that had the new privacy settings just the way I wanted them and they are not saved as part of the preset. I have to manually set the new privacy options on each gallery after I create them with the new preset.
I've bugged it to the Smug Sorcerers. Will advise when we have some news. Thanks!

[Allen]

Edit captions/keywords bulk saving not applying to gallery. Go back into
edit bulk and the changes are still there. Re-clicking save multiple times has
no effect.

Viewing photo, Smugmug style, keyword does not show, but click edit,
under main image, and it's there. Have to hit save two or three times for
keyword to activate. These are the KW's added in bulk.
In addition, the new indexing keywords is really b0rked now.

For this file name it generated all these.

Filename: +playButton

keywords: smith (http://atsmith.smugmug.com/keyword/smith) smugmug (http://atsmith.smugmug.com/keyword/smugmug) desktop (http://atsmith.smugmug.com/keyword/desktop) slideshow (http://atsmith.smugmug.com/keyword/slideshow) settings (http://atsmith.smugmug.com/keyword/settings) documents (http://atsmith.smugmug.com/keyword/documents) playbutton (http://atsmith.smugmug.com/keyword/playbutton)

I could easily delete if bulk was working, but it is not.:bash Have to do every
photo one at a time, hit save, not once but twice to delete or change.

[{JT}]

Allen, let me talk to Don and figure out what is going on. We will fix it :)

In addition, the new indexing keywords is really b0rked now.

For this file name it generated all these.

Filename: +playButton

keywords: smith (http://atsmith.smugmug.com/keyword/smith) smugmug (http://atsmith.smugmug.com/keyword/smugmug) desktop (http://atsmith.smugmug.com/keyword/desktop) slideshow (http://atsmith.smugmug.com/keyword/slideshow) settings (http://atsmith.smugmug.com/keyword/settings) documents (http://atsmith.smugmug.com/keyword/documents) playbutton (http://atsmith.smugmug.com/keyword/playbutton)

I could easily delete if bulk was working, but it is not.:bash Have to do every
photo one at a time, hit save, not once but twice to delete or change.

[Allen]

Allen, let me talk to Don and figure out what is going on. We will fix it :)
Thanks JT

[onethumb]

In addition, the new indexing keywords is really b0rked now.

For this file name it generated all these.

Filename: +playButton

keywords: smith (http://atsmith.smugmug.com/keyword/smith) smugmug (http://atsmith.smugmug.com/keyword/smugmug) desktop (http://atsmith.smugmug.com/keyword/desktop) slideshow (http://atsmith.smugmug.com/keyword/slideshow) settings (http://atsmith.smugmug.com/keyword/settings) documents (http://atsmith.smugmug.com/keyword/documents) playbutton (http://atsmith.smugmug.com/keyword/playbutton)

I could easily delete if bulk was working, but it is not.:bash Have to do every
photo one at a time, hit save, not once but twice to delete or change.

I suspect this is related to the 500,000 images that people have changed SmugIslands settings on that we're currently plowing through.

Your changes get added to that queue, so you'll be # 500,001. :)

I expect this will change over the next few days as everyone has updated their sites and they're not piling millions of photos back into the updater queue.

I could be wrong though, it's possible there's a bug - but what you're describing was pretty thoroughly tested, and it makes sense that the queue is just behind.

[Andy]

The two new settings that control Google searching and Smugmug searching don't appear to be part of quick settings. If I create a gallery and set everything the way I want it. Then, save it as a named quick settings template. Create a new gallery and assign that quick settings to it when creating it. Look at the customize options and the two new settings for Google searching and Smugmug searching (the island settings) are not set properly. Apparently these new settings are not being remembers in quick settings.
OK we found out that templates worked if you set them for an existing gallery, but if you tried it when creating a new gallery, it didn't stick. That is fixed now, sorry for the trouble :D

[jfriend]

OK we found out that templates worked if you set them for an existing gallery, but if you tried it when creating a new gallery, it didn't stick. That is fixed now, sorry for the trouble :D

Cool. Thanks.

[epetti]

I was just on my web page looking at the statistics in the control panel and they seem to be going all over the place. Every time I refresh the page one album correctly shows its statistics and all the others say there have been no hits this month (which is not true). When I hit refresh again a different album has its statistics, but only one at a time ever. Is there some sort of update going on that's causing this? It's always worked fine before.

Ernie

[epetti]

On a completely separate topic, I just joined smugmug recently, but have tons of pictures I've been uploading from iPhoto. My process is to do all the geotagging, keywording, and commenting in iPhoto, and then use smugmug uploader to dump the entire album into the corresponding album in smugmug. This process works great with only a couple small hitches. One is that the uploader crashes every once in a while and then I have to create a new temp album with the remaining pictures and continue uploading from there. I'm using version 2.0 so I figure it will probably be more stable in the next release after 2.11 (I'm avoiding 2.11 because of the going into the wrong album problems).

My other problem is with keywords. It brings across the keywords from iPhoto with no problem (although there seems to be a significant lag to adding them), but it comma-separates them. If I then want to add an additional keyword using the Bulk editor in smugmug, it space-separates the new word. smugmug interprets this as a single joined word (apparently if you have comma-separation you don't need quotes for multiple words). So I have no way of bulk adding additional keywords after the fact. I think this is a bug although I suppose it could be considered that I'm asking for a new feature to support this.

Hope this didn't ramble too much.

Thanks.

Ernie

[Andy]

On a completely separate topic, I just joined smugmug recently, but have tons of pictures I've been uploading from iPhoto. My process is to do all the geotagging, keywording, and commenting in iPhoto, and then use smugmug uploader to dump the entire album into the corresponding album in smugmug. This process works great with only a couple small hitches. One is that the uploader crashes every once in a while and then I have to create a new temp album with the remaining pictures and continue uploading from there. I'm using version 2.0 so I figure it will probably be more stable in the next release after 2.11 (I'm avoiding 2.11 because of the going into the wrong album problems).

My other problem is with keywords. It brings across the keywords from iPhoto with no problem (although there seems to be a significant lag to adding them), but it comma-separates them. If I then want to add an additional keyword using the Bulk editor in smugmug, it space-separates the new word. smugmug interprets this as a single joined word (apparently if you have comma-separation you don't need quotes for multiple words). So I have no way of bulk adding additional keywords after the fact. I think this is a bug although I suppose it could be considered that I'm asking for a new feature to support this.

Hope this didn't ramble too much.

Thanks.

Ernie
Hi Ernie, add the new keywords inside quotes using our bulk tool - let us know?

[epetti]

Hi Ernie, add the new keywords inside quotes using our bulk tool - let us know?

Right now I'm getting such slow updates on keywords that it's a little hard to test for sure. I believe I tested that originally and it gave me some odd result like adding the quotes to the keyword itself. When I tested right now it is not adding it at all, but I'll check back a little later to confirm the behavior I was seeing before.

Ernie

[epetti]

Right now I'm getting such slow updates on keywords that it's a little hard to test for sure. I believe I tested that originally and it gave me some odd result like adding the quotes to the keyword itself. When I tested right now it is not adding it at all, but I'll check back a little later to confirm the behavior I was seeing before.

Ernie
That did work. So it looks like all keywords added after the fact need to be in quotes. That works since it's rare that I need to add anything in smugmug, but it would be a nice-to-have that it could detect commas or at least let you specify that as an option, and add it that way. Or conversely if when it imported them from the smugmug uploader it added them in space-separated.

[Angelo]

smuggy seems to be crawling this morning. everything OK?

[oxy8384]

We have a new method for you to report bugs, easier for us to track, easier for you to search. We've soft-launched our new Wiki which includes a public Bug Reporter (http://smugmug.jot.com/BugReporter) where you can report bugs as you find them.


How should we fill in the milestone, assigned-to, priority, and severity fields? A little documentation with some basic guidelines would probably really cut down on the amount of time you need to spend re-assigning and re-prioritizing things. I'd feel better if I thought my ratings matched your expectations.
(Less scolding and all that. ;^) )

Thanks,

Bill

[simplykristi]

I uploaded some pics and noticed that hey are in the Inquyeue status. Is there a slow upload to SmugMug this evening? I just got home earlier this evening from a weekend at the lake and wanted to upload some pics.

[Andy]

I uploaded some pics and noticed that hey are in the Inquyeue status. Is there a slow upload to SmugMug this evening? I just got home earlier this evening from a weekend at the lake and wanted to upload some pics.
Yes, it's a bit slow tonight, sorry. They will upload, for sure, but they'll take longer tonight.

We apologize for the hassle :(

[Pezpix]

Would a bribe to the server gods work? :thumb
Do servers eat cookies? :D

Thanks for the heads up guys. Was thinking it was just slow on my end (blasted slow cable connection internetses!)

[ivar]

How should we fill in the milestone, assigned-to, priority, and severity fields? A little documentation with some basic guidelines would probably really cut down on the amount of time you need to spend re-assigning and re-prioritizing things. I'd feel better if I thought my ratings matched your expectations.
(Less scolding and all that. ;^) )

Thanks,

BillHi Bill :wave


About the bug reporter. Click on 'new SmugBug', you don't need to do the 'full SmugBug' one.

Summary: as short and clear as possible, use a few keywords if you have to.

Priority: a bit of a judgement call. If the bug affects only you, or you can not replicate it anywhere else, or on another account, a one-off thing will be priority 'low'. If it affects all users, and you can replicate it, make it 'medium'. If it is causing you or us to loose money, or takes a ridiculous large amount of time to fix every time the bug occurs, make it 'high'.

Severity: 'normal'. If it needs to be different, I'll change it.

Assigned to: me, ivar

Browser: select a specific browser if it happens only in that specific browser. If it happens for all browsers, select 'all'.

Milestone: 'live'

Description: Write the complete description of the bug here. If you can replicate the bug, please list step by step how to replicate it. That way we can do exactly what you did to see the bug as well. Write as much as you want here, anything that you can think of may help us to fix the problem! Also, please make sure that you give us either a link to your account, or an email address here, so we can contact you if we are having problems replicating the bug.


I hope this helps! Let me know if you have any questions.

[oxy8384]

Ivar,
That was very helpful. Unfortunately, your user ID is not listed in the assigned-to dropdown.

Of course, if it were me, I wouldn't want my name there, either!:D

Bill

[ivar]

Ivar,
That was very helpful. Unfortunately, your user ID is not listed in the assigned-to dropdown.

Of course, if it were me, I wouldn't want my name there, either!:D

Billit may show as ivar at-symbol smugmug.com :thumb

[oxy8384]

it may show as ivar at-symbol smugmug.com :thumb

Nothing even remotely ivar-like appears in my dropdown list. I also notice my SmugBugs show up as created by 'guest'. Did I miss something?

Bill

[rainforest1155]

Nothing even remotely ivar-like appears in my dropdown list. I also notice my SmugBugs show up as created by 'guest'. Did I miss something?
I see him - see attachment. To get an account in the wiki you have to mail help@smugmug.com .

Sebastian

[oxy8384]

I see him - see attachment. To get an account in the wiki you have to mail help@smugmug.com .

Sebastian

The wiki states clearly that no login ID is necessary.
I have been into the bug reporter a half-dozen times and I am SURE that wasn't there a few hours ago, but it is, now. Did somebody change something or am I crazy?!

:dunno:scratch

Bill

[ivar]

The wiki states clearly that no login ID is necessary.
I have been into the bug reporter a half-dozen times and I am SURE that wasn't there a few hours ago, but it is, now. Did somebody change something or am I crazy?!

:dunno:scratch

BillNo account is required :thumb and I didn't change anything :D

[rainforest1155]

The wiki states clearly that no login ID is necessary.
I have been into the bug reporter a half-dozen times and I am SURE that wasn't there a few hours ago, but it is, now. Did somebody change something or am I crazy?!
Maybe it was a glitch. :dunno

As for the login: Yes, it's optional, but it's nice to get notified if something changes about the status of the bug reports. Even though you probably can enter an email address for notification as a guest, I find it more convenient with an account. Also a while ago an account was necessary to post.

Sebastian

[ivar]

Maybe it was a glitch. :dunno

As for the login: Yes, it's optional, but it's nice to get notified if something changes about the status of the bug reports. Even though you probably can enter an email address for notification as a guest, I find it more convenient with an account. Also a while ago an account was necessary to post.

SebastianThe SmugMug wiki accounts are not used at all anymore at this time. If you want to be notified of changes, no problem! Click on 'New Full SmugBug' when you enter the bug, or after you have entered the bug, edit the bug and add your email address to the fields for 'notify on change' and/or 'notify on resolution' :thumb

[rainforest1155]

The SmugMug wiki accounts are not used at all anymore at this time. If you want to be notified of changes, no problem! Click on 'New Full SmugBug' when you enter the bug, or after you have entered the bug, edit the bug and add your email address to the fields for 'notify on change' and/or 'notify on resolution' :thumb
They have a good use: You see who changed something on a page when he had an account. :wink

Yeah and I've noticed that you put the priority of my long reported bug (http://smugmug.jot.com/BugReporter/SmugBug33) even lower than low, because I had entered my mail address. Well, I've never researched if this bug is also true for other deleted photos, but suspect it. Has anyone of the team tried to reproduce it yet? Maybe I should run some more test, but I'm kind of tired of that bug still floating around after a year, while the friend of mine or other people check on her photos every month or so, always entering the site through the deleted photo via google. :rolleyes

Well 'nuff said,
Sebastian

[ivar]

They have a good use: You see who changed something on a page when he had an account. :wink

Yeah and I've noticed that you put the priority of my long reported bug (http://smugmug.jot.com/BugReporter/SmugBug33) even lower than low, because I had entered my mail address. Well, I've never researched if this bug is also true for other deleted photos, but suspect it. Has anyone of the team tried to reproduce it yet? Maybe I should run some more test, but I'm kind of tired of that bug still floating around after a year, while the friend of mine or other people check on her photos every month or so, always entering the site through the deleted photo via google. :rolleyes

Well 'nuff said,
SebastianHi Sebastian, I'm sorry the bug is still around. There is two parts of this bugreport. The showing caption, or not showing image is one; There is just not enough info to do anything with that in the bugreport. We are aware of it, but have not enough data to see why it is happening. BTW, have you tried deleting that photo again? Just click photo tools -> delete photo, like you normally would. Does that work?

The URL part, is a cool request, so I made it a feature request, or as it is called in the BugReporter "WouldBeNice". Not 'lower' but different. All bugs and feature requests are important to us!

[rainforest1155]

Hi Sebastian, I'm sorry the bug is still around. There is two parts of this bugreport. The showing caption, or not showing image is one; There is just not enough info to do anything with that in the bugreport. We are aware of it, but have not enough data to see why it is happening. BTW, have you tried deleting that photo again? Just click photo tools -> delete photo, like you normally would. Does that work?

The URL part, is a cool request, so I made it a feature request, or as it is called in the BugReporter "WouldBeNice". Not 'lower' but different. All bugs and feature requests are important to us!
Hi Ivar,
thanks for your answear which is the first really helpful feedback I've gotten on this 'bugcluster' so far! I was really getting frustrated with this thing everytime I see it, because nobody ever told me that there was not enough data to reproduce it. Your response actually cheered me up for a change concerning this topic.
That's the way to go - always give feedback to the bugreporter if you're getting nowhere with the problem that has been reported! This helps to keep the reporter at hand and keeps him interested in reporting new stuff and it also gives you perhaps more valueable information on the problem.

Best wishes from Leipzig, Germany,
Sebastian

PS: I'll add additional info when I find more on it.

EDIT: I can change the caption, but deleting doesn't do a thing.

[ericstephenvorm]

Howdy, smugmug support. I've recently come across two different issues, one of which I think is a bug.

First, I've been completely unable to access any of my galleries using IE. But it's unlike any problem I've encountered before, which would suggest it's more than just faulty Java or CSS. I can navigate through my main page, and to the gallery pages, but when I click on a single gallery, I immediately get the IE default error page. I went through 15 or so galleries today and none of them would show any pictures using IE.

Second, and more problematic, I've got a gallery that repeatedly says I don't have any images in it, when I've uploaded images into it several times. Sometimes it actually works and confirms that I'm right because I'll have two or three copies of the same image from re-uploading them. But for some reason, most commonly it shows that I don't have any images in there. The gallery is under "galleries", then "prints" then "16X20's".

Any ideas?

Thank you in advance for your help.

Very Respectfully,

ESV

[Allen]

Need to add some z-index to the new "add photos" dropdown, it goes under
my navbar. z-index: 999999999999;:D

[Andy]

Need to add some z-index to the new "add photos" dropdown, it goes under
my navbar. z-index: 999999999999;:D
or, your navbar might have a z-index too high?

[Allen]

or, your navbar might have a z-index too high?
Hey I'm at z-index: 99999999999 :roflDon't think I would post a lower number would you?

[jfriend]

Hey I'm at z-index: 99999999999 :roflDon't think I would post a lower number would you?

So seriously, you have z-indexes set at 999 and 99 for your various menus. That is what is causing the issue you see. Did you have to do that to get them to work?

[ericstephenvorm]

Need to add some z-index to the new "add photos" dropdown, it goes under
my navbar. z-index: 999999999999;:D

I'm sorry, but I didn't understand if you were responding to my problems, or listing your own.

Has anyone managed to look into my issues? My 16X20 gallery still says there are no images in it.

Thanks.

Very Respectfully

ESV

[Allen]

So seriously, you have z-indexes set at 999 and 99 for your various menus. That is what is causing the issue you see. Did you have to do that to get them to work?
I had to get the drops over the gallery page number dropdown image and a
few other things I think, been a while.

[Allen]

I'm sorry, but I didn't understand if you were responding to my problems, or listing your own.

Has anyone managed to look into my issues? My 16X20 gallery still says there are no images in it.

Thanks.

Very Respectfully

ESV
No sorry. I looked and you're right, no photos. Is this both logged in and not logged in?

Did you check in your control panel >> photos uploaded: view log? Does it
show any uploaded to that gallery?

Make sure you click all on the log page at the top.
Showing errors | all

[rainforest1155]

Has anyone managed to look into my issues? My 16X20 gallery still says there are no images in it.
Eric,
your customizations has the following problem. In your theme you have CSS code, JavaScript and footer code mixed into one. I'll try to sort you out.

First off all clean out your theme and just put the following code into it:
#userHome {
display: none;
}

.possess {
display: none;
}

.categoriesBox .boxTop {
display: none;
}

.title {
color: grey;
}

#feeds {
display: none;
}

.box {
background-color: black;
}

.top_border, .bottom_border {
border: 0px;
}

.left_border, .right_border {
border: 0px;
}

.categoriesBox .boxTop {
display: none;
}

#userName {
display: none;
}

.loginLink {
display: none;
}

.cartlink_footer {
display: none;
}

a.title, .title, .imgBorderOn {
color: grey;
}

Put the next bunch in the JavaScript section:
function norobotmail(aUser, aDomain) {
document.location = "mailto:" + aUser + "@" + aDomain;
}

rightClickWarning ="All images are © Eric Stephen Vorm Photography. If you are interested in obtaining a commercial or personal user license please click the 'contact Eric Stephen Vorm' link below."

var vanityTable = {
"newport" : "http://ericstephenvorm.smugmug.com/gallery/1859616",
"hawaii" : "http://ericstephenvorm.smugmug.com/Landscapes/228993",
"tulsa": "http://ericstephenvorm.smugmug.com/Landscapes/228995",
"michigan": "http://ericstephenvorm.smugmug.com/Landscapes/228994"
};

function CheckRedirects() {
var path = window.location.pathname.toLowerCase().substr(1);
var newURL = vanityTable[path];
if (newURL != undefined) {
window.location = newURL;
}
}

Replace your body tag-field with the next thing:
<body onload="delHover();">

That goes into your header section (remove the two bold asteriks from the script tag):
scrip*t type="text/javascript" language="javascript">
CheckRedirects();
</script*>

And finally this stuff goes into your footer (again remove the two bold asteriks):
<div align="center">
<img src="http://ericstephenvorm.smugmug.com/photos/93374059-L.jpg" width="468" height="60">
</div> <p align="center">
<a href="javascript:norobotmail('eric_stephen_vorm', 'yahoo.com')">Contact Eric Stephen Vorm</p>

<scrip*t type="text/javascript">
var objElement = document.getElementById("galleryTitle")
if (objElement != null)
objElement.innerHTML = "";
</scrip*t>

Hope that helps,
Sebastian

[ericstephenvorm]

Eric,
your customizations has the following problem. In your theme you have CSS code, JavaScript and footer code mixed into one. I'll try to sort you out.

Sebastian,

Thank you for your help. Unfortunately, that only made it worse. I think the body tag and header sections now have issues. My slide show is not showing up anymore.

To answer your question, allen, yes, it occurs logged in and out. Yes, I've checked the log. There are three images in that gallery. If I click "add photos" and then cancel the loader, suddenly I will have a gallery full of images.

Is this the right help desk to be asking for support?

ESV

[rainforest1155]

Thank you for your help. Unfortunately, that only made it worse. I think the body tag and header sections now have issues. My slide show is not showing up anymore.
[...]
Is this the right help desk to be asking for support?
I'm sorry that your page is still not working. The header problem was my fault. You have to add the missing "<" in front of the script-tag I marked underlined and again remove the two asteriks:
<scrip*t type="text/javascript" language="javascript">
CheckRedirects();
</scrip*t>

Your body tag section seems fine, but you still have to *replace* the whole theme with the code from my last posting as it still contains all the code that doesn't belong there.

Also you seem to have removed your code from the footer that starts the slideshow. Try adding this code to your footer (don't replace anything there, just add the code) - you have to remove the 2 bold asteriks again and have to put in your gallery number for bold x-characters:
<scrip*t type="text/javascript">
/* required slideshow variables */
slideshowContainerId = "mySlideShow";
slideshowUrl = "http://ericstephenvorm.smugmug.com/gallery/xxxxxx";

/* optional slideshow variables */
/* see properties section */
slideHeight="400";
slideWidth="640";

loadSlideshow ();
</scrip*t>

If you need fast support you should mail the helpdesk http://smugmug.com/help/emailreal.

Hope this helps,
Sebastian

[Andy]

Is this the right help desk to be asking for support?

ESVActually, the customization forum here on Dgrin is the place to ask for the customizing help. :thumb

[scwalter]

Here's a Control Panel issue:

The link to "view log" (the upload log) takes me to

http://www.smugmug.com/homepage/uploadlog.mg

rather than

http://USERNAME.smugmug.com/homepage/uploadlog.mg

so when I click an image to view the gallery it's in, it takes me to

www.smugmug.com/gallery/XXXXXX

and not

scwalter.smugmug.com/gallery/XXXXXX

so all of my customization is hidden.

IIRC, it didn't use to work this way.

-Scott

[jfriend]

I was trying to use the new add photos popup menu today and found a disconcerting usability bug. Here's how to reproduce:

Click on the Add Photo button
Wait for the gallery listing to present itself
Hover over a category. In my gallery, I hovered over "Sports". The pull-right pop-up comes up with a list of galleries n the Sports category.
Now slowly slide the mouse to the right towards the secondary popup.
Right before the mouse gets to the ">" symbol at the right edge of the top level menu, the 2nd level menu disappears. This is the bug. It shouldn't disappear at this point.
Keep sliding the mouse to the right a little more and put it over the ">" symbol. Now the 2nd-level popup menu comes back and you can navigate into it.
If the 2nd level menu has sub-categories in it, the same behavior happens with their popups.Because you can't click on the first menu and make the second menu sticky, you are forced to slide the mouse over carefully and it's very disconcerting when the place you're trying to get to (the 2nd level popu) disappears as you drag. You tend to think that you must have dragged out of the line you wanted to stay in, but that isn't the case - it just goes away until you drag some more.

Is this a YUI bug?

Here's a screenshot that illustrates the issue:
http://jfriend.smugmug.com/photos/162288950-O.jpg

With the mouse cursor in locations 1 and 2 (on the green bar), the 2nd-level popup is up. With the mouse cursor in location in location 3, the 2nd-level popup goes away. If your mouse starts anywhere but all the way right, you have to go through location 3 to get to the pop-up and that means the pop-up has to go away before it can come back again so you can put the mouse into it. Not a disaster, but pretty disconcerting and certainly not how anyone would want it to work.

[Andy]

I was trying to use the new add photos popup menu today and found a disconcerting usability bug. Here's how to reproduce:

Click on the Add Photo button
Wait for the gallery listing to present itself
Hover over a category. In my gallery, I hovered over "Sports". The pull-right pop-up comes up with a list of galleries n the Sports category.
Now slowly slide the mouse to the right towards the secondary popup.
Right before the mouse gets to the ">" symbol at the right edge of the top level menu, the 2nd level menu disappears. This is the bug. It shouldn't disappear at this point.
Keep sliding the mouse to the right a little more and put it over the ">" symbol. Now the 2nd-level popup menu comes back and you can navigate into it.
If the 2nd level menu has sub-categories in it, the same behavior happens with their popups.Because you can't click on the first menu and make the second menu sticky, you are forced to slide the mouse over carefully and it's very disconcerting when the place you're trying to get to (the 2nd level popu) disappears as you drag. You tend to think that you must have dragged out of the line you wanted to stay in, but that isn't the case - it just goes away until you drag some more.

Is this a YUI bug?

Here's a screenshot that illustrates the issue:
http://jfriend.smugmug.com/photos/162288950-O.jpg

With the mouse cursor in locations 1 and 2 (on the green bar), the 2nd-level popup is up. With the mouse cursor in location in location 3, the 2nd-level popup goes away. If your mouse starts anywhere but all the way right, you have to go through location 3 to get to the pop-up and that means the pop-up has to go away before it can come back again so you can put the mouse into it. Not a disaster, but pretty disconcerting and certainly not how anyone would want it to work.
Thanks John I've made sure that {JT} has seen this!

[Andy]

Here's a Control Panel issue:

The link to "view log" (the upload log) takes me to

http://www.smugmug.com/homepage/uploadlog.mg

rather than

http://USERNAME.smugmug.com/homepage/uploadlog.mg

so when I click an image to view the gallery it's in, it takes me to

www.smugmug.com/gallery/XXXXXX

and not

scwalter.smugmug.com/gallery/XXXXXX

so all of my customization is hidden.

IIRC, it didn't use to work this way.

-Scott
Yeah, that's a bug. I've logged it. Thanks for telling us about it!

[jfriend]

Here's a screenshot that illustrates the issue:
http://jfriend.smugmug.com/photos/162288950-O.jpg

With the mouse cursor in locations 1 and 2 (on the green bar), the 2nd-level popup is up. With the mouse cursor in location in location 3, the 2nd-level popup goes away. If your mouse starts anywhere but all the way right, you have to go through location 3 to get to the pop-up and that means the pop-up has to go away before it can come back again so you can put the mouse into it. Not a disaster, but pretty disconcerting and certainly not how anyone would want it to work.

FYI, I only see the problem in IE, not in Firefox.

[Andy]

FYI, I only see the problem in IE, not in Firefox.
IE6 or IE7 please?

[jfriend]

IE6 or IE7 please?

IE version 7.0.5730.11.

[Andy]

FYI, I only see the problem in IE, not in Firefox.
Hey, nice catch - I see it in IE7. I've made sure JT saw this. Thanks again!

[jfriend]

Hey, nice catch - I see it in IE7. I've made sure JT saw this. Thanks again!

Despite all the debate about this new feature, the thing I'm most excited about with this new gallery picker is being able to have this new gallery picker UI other places in the UI:

Move photos UI (replace the flat list gallery picker at the top of the window)
Move photos expoert (replace the flat list gallery picker by each photo with the new hiearchical gallery picker menu)
Statistics page so I can just pick a gallery or category to see only the statistics for that set of galleries
Set pricing from another gallerySo, please put in a word with JT to use this new gallery picker UI in some of these other places. As I've mentioned before in previous feature requests, I have many galleries that are in different sub-categories that don't have unique names (usually sports player's first names) and the flat list gallery picker makes it impossible for me to tell which gallery is which. Likewise, with >200 galleries, the flat list gets pretty cumbersome to find anything in.

[Andy]

So, please put in a word with JT to use this new gallery picker UI in some of these other places.
Well, Okay but YOU have to answer 1/2 of my hate mail :deal

:lol3 :lol3 :lol3

[jfriend]

Well, Okay but YOU have to answer 1/2 of my hate mail Yeah, that one has gotten a bit out of control, hasn't it? All UI change elicits a reaction from some users just because it's different. I suspect the volume of passion on this topic would have been a lot, lot lower if it didn't have serious bugs when first released and if the site, in general, wasn't having performance issues. Folks seemed to have combined all those issues into a wrath about this one change when, in reality, most of what's going on has nothing to do with this particular change.

The only real negative I see in the new implementation is that the Create Gallery option is a bit less discoverable for newbies because it's now nested in the "Add Photos" menu rather than having it's own button. I'm perfectly fine with occasionally adding one more click for new photos in exchange for the ability to quickly add them to any gallery. But, then I usually use StarExplorer for uploads anyway so I most just use this UI for create gallery.

Now, if you can take this category/gallery picker and use it in other places in the UI to replace flat lists with hundreds of galleries, many without unique gallery names, I will see a real improvement in usability.

[Allen]

Need to add some z-index to the new "add photos" dropdown, it goes under my navbar. z-index: 999999999999;:D
Ha, found the answer.:D

#pickAGalleryMenu {z-index:999 !important;}

[Andy]

Ha, found the answer.:D

#pickAGalleryMenu {z-index:999 !important;}
That {JT} he's sneaky

[Andy]

The only real negative I see in the new implementation is that the Create Gallery option is a bit less discoverable for newbies
BTW, tonight we updated many help pages that will well, help this situation :)

[Andy]

IE6 or IE7 please?
It is a YUI bug and JT's reporting it. Thanks.

[SonicBee777]

Sent pic to my account via email, it arrived in (new) Email gallery fine.

Used Move tool to move it from Email to another gallery. Pic disappeared from Email gallery (good :nod ) but didn't show up in destination gallery (bad :cry ).

Refreshed, moved about through other galleries, logged out and back in, still no pic in destination gallery.

Repeated Email upload and move operation one more time. NOW, the pic shows up TWICE in the destination gallery. The first one "magically" revealed itself after I brought in the second.

Also had problems deleting these Emailed-and-moved pics. They wouldn't delete on first or second try. Finally gone on third try.

[renstar]

I just went to mess with my featured galleries and noticed that the issue i posted in http://dgrin.com/showthread.php?t=34795 is still an issue. I figured I'd bring it up again to make sure it made it into the bug reporting system.

-r

[oxy8384]

Since it's a hack and not 'officially' supported, where is the best place to discuss bugs and fixes for this great application?

Thanks,

Bill

[Andy]

Since it's a hack and not 'officially' supported, where is the best place to discuss bugs and fixes for this great application?

Thanks,

Bill
In the slideshow thread in the Hacks Forum - thanks!

[Andy]

I just went to mess with my featured galleries and noticed that the issue i posted in http://dgrin.com/showthread.php?t=34795 is still an issue. I figured I'd bring it up again to make sure it made it into the bug reporting system.

-r
Still a bug. Sorry about that, Renstar :(

[Andy]

Yeah, that one has gotten a bit out of control, hasn't it? All UI change elicits a reaction from some users just because it's different. I suspect the volume of passion on this topic would have been a lot, lot lower if it didn't have serious bugs when first released and if the site, in general, wasn't having performance issues. Folks seemed to have combined all those issues into a wrath about this one change when, in reality, most of what's going on has nothing to do with this particular change.

The only real negative I see in the new implementation is that the Create Gallery option is a bit less discoverable for newbies because it's now nested in the "Add Photos" menu rather than having it's own button. I'm perfectly fine with occasionally adding one more click for new photos in exchange for the ability to quickly add them to any gallery. But, then I usually use StarExplorer for uploads anyway so I most just use this UI for create gallery.

Now, if you can take this category/gallery picker and use it in other places in the UI to replace flat lists with hundreds of galleries, many without unique gallery names, I will see a real improvement in usability.
Hi John - along with some other changes (updated guarantee page (http://www.smugmug.com/visitor-help/print-guarantee), SmugDav, and more), we've made a new "loading" floatie (which will help IE users and those with slow connections) and also took care of that same gallery name thing :)

[jfriend]

Hi John - along with some other changes (updated guarantee page (http://www.smugmug.com/visitor-help/print-guarantee), SmugDav, and more), we've made a new "loading" floatie (which will help IE users and those with slow connections) and also took care of that same gallery name thing :)

Sounds cool. Is there any summary of what changed?

[Andy]

Sounds cool. Is there any summary of what changed?
Release Notes, when they get updated :thumb

[jfriend]

Release Notes, when they get updated :thumb
I'm sure you already know this, but the way Smugmug works, if you customize your site, you have to make sure to keep those customizations up to date whenever things change on Smugmug.

But, there does not appear to be any good way to know what changed or when. Release notes sometimes come out weeks after-the-fact. There are still no release notes for the changes from last week. Given the amount of passion you've seen from people who have customized their site when Smugmug changes affect them, this seems like something Smugmug could really do better than they are.

One simple suggestion would be to start a thread in the customizations forum, tell anyone who wants to keep up to date on what is changing in the site that might have any effect on customizations to subscribe to that thread and then dump a short bulletted list of changes in that thread on the night of the change?

[Andy]

then dump a short bulletted list of changes in that thread on the night of the change?

We do this for big changes, John. We're not doing it for minor changes to help pages.

[jfriend]

We do this for big changes, John. We're not doing it for minor changes to help pages.
I wasn't talking about help page changes at all.

I have no idea what changed last night because there's been no communication other than the fact that there was a maintenance window which usually means changes are happening. How would I know what did or didn't change?

The Add Photos thing changed last week and then got tweaked again last night. No communication about either in a standard place.

Are we supposed to assume that if release notes aren't issued, then nothing of any consequence changed? That has not consistently been true. When SmugIslands were released, nothing appeared in release notes (and still hasn't).

I'm just wondering why you don't have a standard way of communicating site changes/feature changes with your customers and consistently use it. I'm fine with making it an opt-in thing so you aren't accused of spamming.

[Andy]

I wasn't talking about help page changes at all.

I have no idea what changed last night because there's been no communication other than the fact that there was a maintenance window which usually means changes are happening. How would I know what did or didn't change?

The Add Photos thing changed last week and then got tweaked again last night. No communication about either in a standard place.

Are we supposed to assume that if release notes aren't issued, then nothing of any consequence changed? That has not consistently been true. When SmugIslands were released, nothing appeared in release notes (and still hasn't).

I'm just wondering why you don't have a standard way of communicating site changes/feature changes with your customers and consistently use it. I'm fine with making it an opt-in thing so you aren't accused of spamming.We do have a way. It's our release notes - and you can subscribe to the blog feed:
http://blogs.smugmug.com/release-notes/
http://blogs.smugmug.com/release-notes/feed/

They are not updated presently, and I don't have a good reason for you why they aren't. I mean, I know they aren't updated, but I cannot update them. They will be updated. And normally, they are updated after each release.

I stayed up after 2am my time last night to respond to your posts, and to let you know that requests you made re: the Add Photos button were implemented :thumb That's the best notification I can give you :D

Other than that, and the SmugDav stuff (posted by Devbobo in the hacks forum as well at 2am ET last night), there was nothing of consequence, nothing earth shattering - a bug fix regarding links on search results pages (that I found and reported, it's not in the bug thread), and a bunch of internal guts-of-the-system stuff that Don will describe if he chooses to, in the release notes blog.

We're 23 doing the work of a hundred, we do as best we can :D

I hope this helps!

[jfriend]

We do have a way. It's our release notes - and you can subscribe to the blog feed:
http://blogs.smugmug.com/release-notes/
http://blogs.smugmug.com/release-notes/feed/

They are not updated presently, and I don't have a good reason for you why they aren't. I mean, I know they aren't updated, but I cannot update them. They will be updated. And normally, they are updated after each release.

I stayed up after 2am my time last night to respond to your posts, and to let you know that requests you made re: the Add Photos button were implemented :thumb That's the best notification I can give you :D

Other than that, and the SmugDav stuff (posted by Devbobo in the hacks forum as well at 2am ET last night), there was nothing of consequence, nothing earth shattering - a bug fix regarding links on search results pages (that I found and reported, it's not in the bug thread), and a bunch of internal guts-of-the-system stuff that Don will describe if he chooses to, in the release notes blog.

We're 23 doing the work of a hundred, we do as best we can :D

I hope this helps!
I am subscribed to the release notes feed - have been for a long time. As a mechanism, it isn't working - perhaps just because it isn't getting updated. If you actually know what changed from a feature standpoint, then a dgrin thread to communicate that would be in your control. Lots of potential ways to solve the problem, I guess.

Put yourself in our shoes for a moment. When there's a long maintenance window, sometimes there are significant feature or UI changes and sometimes not. Occassionally (though unreliably), the release notes tell us what happened, but usually they don't. Last night a long maintenance window happens. I notice some UI changes (a time in the add photos interface) so I wonder what else happened. Nothing in the release notes. I don't see any postings in dgrin summarizing what's new other than something about identically named galleries, but I don't even understand what changed in that regard.

BTW, can you help me understand how things are fixed for people with galleries that have identical names? I checked the usual place where I have that problem (Move Photos) and it's still the same as always - flat list of just gallery names. I could be missing something, but I haven't seen how it's improved in this regard yet.

EDIT: It's probably not helpful for us to continue to debate this. All I was looking for was a: "Yes, we could do better at this - I'll think about how we can improve." It's your decision on whether anything changes going forward.

[Andy]

EDIT: It's probably not helpful for us to continue to debate this. All I was looking for was a: "Yes, we could do better at this - I'll think about how we can improve." It's your decision on whether anything changes going forward.
I'm sorry the release notes are not updated - I'm doing everything in my power to change that.

Can we do better? You bet we can. And I think we demonstrate that we try to, all the time. I'm sorry that we're falling short in this department right now.

[Andy]

I
BTW, can you help me understand how things are fixed for people with galleries that have identical names? I checked the usual place where I have that problem (Move Photos) and it's still the same as always - flat list of just gallery names. I could be missing something, but I haven't seen how it's improved in this regard yet.

I'm sorry for the misunderstanding - I mentioned that it was in the Add Photos Tool. I've also said that {JT} will be looking to use this new tool in other areas of the site. Look for it in the future, thanks :thumb

[Andy]

Put yourself in our shoes for a moment. When there's a long maintenance window, sometimes there are significant feature or UI changes and sometimes not. Occassionally (though unreliably), the release notes tell us what happened, but usually they don't. Last night a long maintenance window happens. I notice some UI changes (a time in the add photos interface) so I wonder what else happened.

John, we really try hard to please, and be responsive to customers. As I said, after the release push I stayed up to inform you and several others of changes that had been asked for. The release notes aren't updated, I'm sorry. They will be. I am sorry that we fell short in communications today. We'll do better next time.

http://www.dgrin.com/showthread.php?p=578905#post578905

[Andy]

IE 6 & 7 Error with the Add Photos Menu

If you have a lots of galleries, and you hover on the add photos menu (like from your homepage or category page) there will be a 'console' error - the page will load, and you can use the add photos button, but the error is there.

We're fixing it now.

[galwaytt]

was there this a.m., uploaded pics to a new gallery even, but now my homepage url resolves to the attached screenshot, only.

Is it me or.............smugmug? linky below to site in question, whilst attached is what I actually get on screen..........

http://galwaytt.smugmug.com/

btw, typing direct to one of the galeries seems to work, just not the Home Page....
http://galwaytt.smugmug.com/Other
or http://galwaytt.smugmug.com/The%20Big%20Dig

TIA, as they say.......

[Andy]

was there this a.m., uploaded pics to a new gallery even, but now my homepage url resolves to the attached screenshot, only.

Is it me or.............smugmug? linky below to site in question, whilst attached is what I actually get on screen..........

http://galwaytt.smugmug.com/

btw, typing direct to one of the galeries seems to work, just not the Home Page....
http://galwaytt.smugmug.com/Other
or http://galwaytt.smugmug.com/The%20Big%20Dig

TIA, as they say.......
Try clearing your cache, I just checked your site in all browsers we support... looking fine!
http://www.smugmug.com/help/cookies has instructions on how to clear cache.

[I Simonius]

Is this a bug in the customise categories section or is it supposed to be completely not alphabetical?

[Andy]

Is this a bug in the customise categories section or is it supposed to be completely not alphabetical?
Nope, not a bug - just dum - there's a difference, yknow :D

JT's gonna be getting to all that in due time....

[I Simonius]

Nope, not a bug - just dum - there's a difference, yknow :D

JT's gonna be getting to all that in due time....

OH - OK - sorry :cry :wink

[rdlugosz]

RSS Feeds fail feed validators. In particular, this affects the ability of feeds to be used with some external applications, such as the Google AJAX Slideshow.

Please see this thread for details:
http://dgrin.com/showthread.php?p=592398#post592398

[devbobo]

RSS Feeds fail feed validators. In particular, this affects the ability of feeds to be used with some external applications, such as the Google AJAX Slideshow.

Please see this thread for details:
http://dgrin.com/showthread.php?p=592398#post592398

G'day Ryan,

I have been working on fixing up of feeds, but they have temporarily taken a back seat due to a rewrite of the MacUploader.

Hopefully, it won't be too long before I get them released.

Cheers,

David

[aerphotography]

Thank you to the webmaster for fixing my Dgrin account so I could ask for help. The Wiki system is not currently adding new users as they migrate to Google, so don't bother trying to report bugs there unless you're already a registered user. (Don't we all need yet another account to manage?)

We are recent subscribers to Smugmug pro (aerphotography) and have NEVER been able to successfully use the cart. We tried again late last week when you apparently had some outages and database failures. Although it is agonizingly S-L-O-W, I can now successfully select and add multiple images to the cart. I just can't get to the next step:

TO CART >>

After it says "Loading" for several minutes, I get an error message indicating the connection was reset because the server is unavailable or too busy. My wife is the photographer and I'm her tech support. She already wants to give up on Smugmug saying, "it looks great, but it doesn't work." We came over from Printroom after several clients complained about it. I still want to try to resolve these things. Have you guys experienced rapid growth that is straining your server/bandwidth resources? (and please don't skip this question in your reply.)

As I write this, I'm still adding images to the cart--one at a time. It is hard for me to understand why this part of the process would be so slow.

[Andy]

Thank you to the webmaster for fixing my Dgrin account so I could ask for help. The Wiki system is not currently adding new users as they migrate to Google, so don't bother trying to report bugs there unless you're already a registered user. (Don't we all need yet another account to manage?)

We are recent subscribers to Smugmug pro (aerphotography) and have NEVER been able to successfully use the cart. We tried again late last week when you apparently had some outages and database failures. Although it is agonizingly S-L-O-W, I can now successfully select and add multiple images to the cart. I just can't get to the next step:

TO CART >>

After it says "Loading" for several minutes, I get an error message indicating the connection was reset because the server is unavailable or too busy. My wife is the photographer and I'm her tech support. She already wants to give up on Smugmug saying, "it looks great, but it doesn't work." We came over from Printroom after several clients complained about it. I still want to try to resolve these things. Have you guys experienced rapid growth that is straining your server/bandwidth resources? (and please don't skip this question in your reply.)

As I write this, I'm still adding images to the cart--one at a time. It is hard for me to understand why this part of the process would be so slow.
Hi - we are working on improving the cart speed. I'm so sorry that it's affecting you.

[aerphotography]

Hi - we are working on improving the cart speed. I'm so sorry that it's affecting you.

Uh, hello. The add photos to cart is slow but it works. The real problem is I can't get to the cart after adding photos. The status bar says "Waiting for www.smugmug.com" and there is no apparent activity until the request times out and generates the error message.

Anne, a Suppport Hero, suggested I enter smaller orders like 100 at a time, but the "on to cart >>" request just times out the same way even if I'm ordering only one photo. This happens on OS X, on Windows XP, Firefox 1, Firefox 2, logged in, or logged out.

[Andy]

Uh, hello. The add photos to cart is slow but it works. The real problem is I can't get to the cart after adding photos. The status bar says "Waiting for www.smugmug.com" and there is no apparent activity until the request times out and generates the error message.

Anne, a Suppport Hero, suggested I enter smaller orders like 100 at a time, but the "on to cart >>" request just times out the same way even if I'm ordering only one photo. This happens on OS X, on Windows XP, Firefox 1, Firefox 2, logged in, or logged out.It is all related, and we hope to improve the process for all customers. I'm sorry that you are experiencing a timeout - that is not normal.

[AnneMcBean]

Uh, hello. The add photos to cart is slow but it works. The real problem is I can't get to the cart after adding photos. The status bar says "Waiting for www.smugmug.com" and there is no apparent activity until the request times out and generates the error message.

Anne, a Suppport Hero, suggested I enter smaller orders like 100 at a time, but the "on to cart >>" request just times out the same way even if I'm ordering only one photo. This happens on OS X, on Windows XP, Firefox 1, Firefox 2, logged in, or logged out.

Hi,

My first thought is that you might have a bunch of images sitting in your cart, so when you go to load the cart page (even if you've only added a single image just now), the cart is trying to generate thumbs, cropping, and prices for many many images.

If you were to dump out your cart so it was squeaky clean, I would certainly expect adding one image to the cart would cause no trouble and the cart would be kicky fast for you.

Of course, ideally you would be able to have 100s of images in your cart on a home connection and it would still be fast with no time-out errors. As Andy mentioned, this is definitely on our radar and we've made it priority to fix it!

Let's keep discussing this via email, you and I, so I can get some more details from you, ok?

-Anne

[richpepp]

Dear Folks

If a guest login tries to rotate a photo they can go through the normal photo selection process and request the rotate. They will then be taken to the page that says that the rotate will happen in background. However when they then click on the 'continue to use smugmug' link they will go to a page saying that that gallery doesn't exist. The rotation will also not happen.
Following exactly the same process on the same computer but logged in as the regular user rather than guest works perfectly.

tx + best wishes to all
Richard

ps. I couldn't enter this on the wiki bug report page as I didn't know who to assign this to. Is it possible to add an 'unassigned' person to the list?

[Andy]

Dear Folks

If a guest login tries to rotate a photo they can go through the normal photo selection process and request the rotate. They will then be taken to the page that says that the rotate will happen in background. However when they then click on the 'continue to use smugmug' link they will go to a page saying that that gallery doesn't exist. The rotation will also not happen.
Following exactly the same process on the same computer but logged in as the regular user rather than guest works perfectly.

tx + best wishes to all
Richard

ps. I couldn't enter this on the wiki bug report page as I didn't know who to assign this to. Is it possible to add an 'unassigned' person to the list?
Hi Rich, thanks it's been validated and logged on our internal bug system.

[mdraughn]

When I was looking at this page in my gallery

http://mdraughn.smugmug.com/gallery/3206607#176840693

the layout changed every second or so, as if your Javascript layout algorithm is changing its mind. It did it continuously for at least 20 minutes before I killed it.

I'm running Windows XP with IE 7.0.5730.11, with Google and Alexa toolbars. I was logged in to smugmug, viewing in smugmug style. Spy++ reported the client window was sized to 1000x789.

I sent a message to your help desk and Sebastian Hosche was unable to reproduce the problem. When I tried to re-create it, I couldn't either.

One difference I noticed that might be significant is that normally when the window is tall enough to display the entire page, the vertical scroll bar remains present, but the slider vanishes. However, back when I was having the problem, the entire scroll bar would vanish when it wasn't needed. (Perhaps a behavior carried over from some previous page?)

Could be that when the layout code switched to large mode, the page got taller, which forced it to have to scroll, which popped up the vertical scroll bar, which reduced the available width, which caused the layout to switch to the small mode, which made the page shorter, which eliminated the scroll bars, which increased the available width, which caused the layout to swich to large mode...

This is not a high-priority issue for me, and the obvious work-around is to resize the window, but I thought you folks might be excited by new and interesting ways to break things.

(If you want, I can provide screen captures and a copy of the HTML saved by IE.)

-- Mark

[rainforest1155]

When I was looking at this page in my gallery

http://mdraughn.smugmug.com/gallery/3206607#176840693

the layout changed every second or so, as if your Javascript layout algorithm is changing its mind. It did it continuously for at least 20 minutes before I killed it.

I'm running Windows XP with IE 7.0.5730.11, with Google and Alexa toolbars. I was logged in to smugmug, viewing in smugmug style. Spy++ reported the client window was sized to 1000x789.

Mark,
Thanks for taking the time to report this. We'll keep an eye on it and I'll try reproducing it again later on.

Sebastian

EDIT: I did some more testing, but it didn't happen to me. It might be a IE7 thing, but in IE6 I can't make the vertical scrollbar disappear no matter how high I make the window. I also tried again your window sizes - all was good for me.

[Seymore]

Please see this link: http://www.dgrin.com/showthread.php?t=68027

[Andy]

Please see this link: http://www.dgrin.com/showthread.php?t=68027
Not a validated bug, thanks. Please see my response there.

[Seymore]

Not a validated bug, thanks. Please see my response there.
Yep... the bug is on my end. Please see MY response.

[caroline]

On several occasions in the past couple of days after re-arranging galleries and clicking 'save changes' instead of going back to the galleries page I get 'create a new gallery for your adoring fans' but going back to my home page and accessing the category, in this case music and dance, the galleries are arranged as I had selected.

Caroline

[Andy]

On several occasions in the past couple of days after re-arranging galleries and clicking 'save changes' instead of going back to the galleries page I get 'create a new gallery for your adoring fans' but going back to my home page and accessing the category, in this case music and dance, the galleries are arranged as I had selected.

Caroline
Hi Caroline can we get some links and exact steps to try and reproduce? Thanks.

[caroline]

Hi Caroline can we get some links and exact steps to try and reproduce? Thanks.

Hi Andy
http://www.carolineshipsey.co.uk/Music%20&%20Dance
Click 'Arrange'
Changed Mendip Stave Dancers from position 7 to postition 2

'Save changes' goes to
http://www.carolineshipsey.co.uk/Music%20&%20Dance

Return to http://www.carolineshipsey.co.uk/Music%20&%20Dance by pasting link back in and the changes show up correctly.
However, every time I try to re-arrange the galleries, after changing the positions and clicking 'Save changes' I end up going to http://www.carolineshipsey.co.uk/gallery/create.mg

FF 2.0.0.6 OS 10.4.10

Anything else ?

Caroline

[Andy]

Anything else ?

Caroline

Nope - that's perfect. I replicated internally and bugged it.

I know the cause, it's the & ampersand in the category name. We'll fix that.

[caroline]

Nope - that's perfect. I replicated internally and bugged it.

I know the cause, it's the & ampersand in the category name. We'll fix that.

Thanks Andy:thumb

[dbd]

Hi All

I can work around the image caption +'s by touching the captions in the bulk editor, but I can't find a work around to make the gallery caption show here:
http://dbdimages.smugmug.com/Colorado%202007
on the Black Canyon gallery. Inside the gallery, the caption shows correctly. What can i do to make it show at the category level?

Thanks,

Dale B. Dalrymple
http://dbdimages.com

[caroline]

Using this gallery as an example
http://carolineshipsey.smugmug.com/gallery/3350977/

When set to 'all thumbs' style, and in customization originals set to 'no' if I click on any image this is what displays beneath it

http://myskitch.com/carolineshipsey/caroline_shipsey_photography-landscape___life_on_the_mendip_hills-20070823-082211.jpg

showing the 'O' for original, and the original is accesible. Right clicking gives the pop up warning and prevents saving so that is OK, but is this normal display ?

I'm using this gallery as an example as I have just created it but the same behavour occurs if I change the settings on other galleries.

Also I have 'photorank' enabled in customization for this gallery but there is no 'thumbs' flyout ? I'm not sure whether I have somehow prevented this in my customization but I didn't think this was the case.

Caroline

[I Simonius]

I don't often do much to my galleries but it seems whenever I do someting glitches
http://digital-finger.smugmug.com/

This time images were rotating themselves:scratch

I made some small changes not related to rotating on my galleries only to find that when reloading a few images had rotated, fortunately they could be rotated back ok but a bit odf a pain to do each time

It was yesterday so sorry forgotten which galleries it was specifically

......Just reminded me of those road signs 'tractors turning' (I expect to see them rotating in the Air!):wink

[Andy]

Using this gallery as an example
http://carolineshipsey.smugmug.com/gallery/3350977/

When set to 'all thumbs' style, and in customization originals set to 'no' if I click on any image this is what displays beneath it

http://myskitch.com/carolineshipsey/caroline_shipsey_photography-landscape___life_on_the_mendip_hills-20070823-082211.jpg

showing the 'O' for original, and the original is accesible. Right clicking gives the pop up warning and prevents saving so that is OK, but is this normal display ?

NotAbug - notice that the url /Original is there, but it only shows the Large size. Your original is not shown at all. As designed, to prevent bad urls from causing blank pages for viewers (like if you DO allow originals, and then you change, and I still have a /Original link, at least I'll still have a valid link :)

I'm using this gallery as an example as I have just created it but the same behavour occurs if I change the settings on other galleries.




Also I have 'photorank' enabled in customization for this gallery but there is no 'thumbs' flyout ? I'm not sure whether I have somehow prevented this in my customization but I didn't think this was the case.

Caroline
NotAbug - you have put this in your Javascript, blocking the thumbs from appearing:
displaySmugPopular = false;

[caroline]

Hi Andy
NotAbug - notice that the url /Original is there, but it only shows the Large size. Your original is not shown at all. As designed, to prevent bad urls from causing blank pages for viewers (like if you DO allow originals, and then you change, and I still have a /Original link, at least I'll still have a valid link :)

I thought you probably had a valid explanation for this :)



NotAbug - you have put this in your Javascript, blocking the thumbs from appearing:
displaySmugPopular = false;
Goodness me I wonder when I did that ? Someone must surely have helped me. Never thought to look in Javascript and probably wouldn't have recognized it anyway - so I've learnt something new again today.

Sorry for wasting your time Andy,
Cheers
Caroline

[CenterStageLori]

I'm pretty sure someone has mentioned this before, but in case I am wrong, the iPhoto uploader is suddenly acting oddly. I have used this since January with no (or few) issues, but in the last week to 10 days, when I use the Smugmug Uploader to upload directly from iPhoto, the photos all go to the wrong gallery. Usually a gallery that is close to my intended gallery on the list (sometimes one up or one down on the list). So, I will upload 40 photos and not know where they went, and then have to do a search for them (thank god for the search tool). Then move them to the correct gallery. And pray that the client whose gallery they erroneously went to is not currently viewing her/his gallery and wondering why a strangers' proofs are in there.

Did you recently make changes to the uploader? I don't know why this would be happening all of the sudden after months of usage.

[glasbergen]

Don't know how to best describe this, so I took a screenshot (cropped):

http://www.marcoglasbergen.nl/photos/189633218-M.jpg

As you can see the 'Basic' tab in the Photo Information window is missing and only the 'Detailed' tab is showing. The information in the windows itself is normally found under the 'Basic' tab. This only happens when I enter a smugmug style gallery and press Photo Info for the first time (during that visit to the gallery). As soon as I mouse over the Photo Information window it looks normal again and it stays that way until I visit the gallery again (or any other smugmug style gallery). :scratch

[ivar]

I'm pretty sure someone has mentioned this before, but in case I am wrong, the iPhoto uploader is suddenly acting oddly. I have used this since January with no (or few) issues, but in the last week to 10 days, when I use the Smugmug Uploader to upload directly from iPhoto, the photos all go to the wrong gallery. Usually a gallery that is close to my intended gallery on the list (sometimes one up or one down on the list). So, I will upload 40 photos and not know where they went, and then have to do a search for them (thank god for the search tool). Then move them to the correct gallery. And pray that the client whose gallery they erroneously went to is not currently viewing her/his gallery and wondering why a strangers' proofs are in there.

Did you recently make changes to the uploader? I don't know why this would be happening all of the sudden after months of usage.The old version doesn't update automatically.

Please remove the old uploader, and download/install the new uploader, here (http://www.dgrin.com/showthread.php?t=69826). That should take care of all your problems (with regards to iPhoto uploading anyway :D )

[jfriend]

So apparently, the function:

YD.hasClass(document.body, 'loggedIn')

reports true for any user who is logged in whether they are logged into the current site or not. That seems wrong to me. Should this return true only when the viewer is logged in to the current site?

Per this thread (http://www.dgrin.com/showthread.php?t=20011&page=3), it led to some confusing behavior because things that were only supposed to be exposed to the logged in user were exposed to all Smugmug customers who were logged in, even ones who where not logged into that particular account.

[bwg]

So apparently, the function:

YD.hasClass(document.body, 'loggedIn')

reports true for any user who is logged in whether they are logged into the current site or not. That seems wrong to me. Should this return true only when the viewer is logged in to the current site?

Per this thread (http://www.dgrin.com/showthread.php?t=20011&page=3), it led to some confusing behavior because things that were only supposed to be exposed to the logged in user were exposed to all Smugmug customers who were logged in, even ones who where not logged into that particular account.yeah, john. thats not really an appropriate test to determine the status of a logged in user. it is just a css class applied to the document for styling purposes.

using it to determine gallery owner status isn't what it is designed for. :thumb

[jfriend]

yeah, john. thats not really an appropriate test to determine the status of a logged in user. it is just a css class applied to the document for styling purposes.

using it to determine gallery owner status isn't what it is designed for. :thumb

What is an appropriate test to determine if it's the logged-in owner viewing their own site?

[simplykristi]

Hi All,
I will rotate an image once. If I don't rotate the image the correct direction, then I try to rotate it again. When I try to rotate the image the second time, the image will not rotate. I have to end up re-uploading the image and then rotate it the correct direction.

Kristi

[Andy]

Hi All,
I will rotate an image once. If I don't rotate the image the correct direction, then I try to rotate it again. When I try to rotate the image the second time, the image will not rotate. I have to end up re-uploading the image and then rotate it the correct direction.

Kristi
Don is chasing an obscure and rare bug with rotation issues on certain images. This probably falls into that case.

Can you reupload it and try one more time? If it persists, please email all details to our help desk and let us continue there.

[I Simonius]

Don is chasing an obscure and rare bug with rotation issues on certain images. This probably falls into that case.

Can you reupload it and try one more time? If it persists, please email all details to our help desk and let us continue there.

did I mentiona already that I get odd rotations too?
Well I do ( on my pics not in my back:wink )
Pics rotate for no reason

[Andy]

did I mentiona already that I get odd rotations too?
Well I do ( on my pics not in my back:wink )
Pics rotate for no reason
Hi Simon, that is because we now auto-rotate on upload.

http://blogs.smugmug.com/release-notes/2007/09/04/new-features-august-2007/

What can happen, if your image editing software doesn't fix the rotation tag in the exif properly, is the image can get rotated again. Make a new post in SmugMug Support, with a link to such an image, and also the details of how you processed it on your end, okay?

[I Simonius]

Hi Simon, that is because we now auto-rotate on upload.

http://blogs.smugmug.com/release-notes/2007/09/04/new-features-august-2007/

What can happen, if your image editing software doesn't fix the rotation tag in the exif properly, is the image can get rotated again. Make a new post in SmugMug Support, with a link to such an image, and also the details of how you processed it on your end, okay?

OK thanks Andy I'll do that next time I notice it. Last time I was just watermarking or moving pics or similar and there were not rotated until I made changes even though it was not to those pics I made the changes to, they just happened to be in the same gallery

[JEphotography]

When I change from sifferent viewing styles, it looks the links breaks and Backslashe (/) change to this (%2f)

http://jephotography.smugmug.com%2fgallery%2f3241714%2f1% 2f189173992/

I had just added the facebook widget by nikolay but it still does it after I took the application out of my facebook.

Please check it out..

jonathan

www.jephotography.net

[Allen]

When I change from sifferent viewing styles, it looks the links breaks and Backslashe (/) change to this (%2f)

http://jephotography.smugmug.com%2fgallery%2f3241714%2f1% 2f189173992/

I had just added the facebook widget by nikolay but it still does it after I took the application out of my facebook.

Please check it out..

jonathan

They are aware of the problem and working on fixin' it.

[JEphotography]

They are aware of the problem and working on fixin' it.

Ok thanks,

Jonathan

[W.W. Webster]

Two IE users have reported this error when trying to access a gallery on my site -

21111

I've had users report this problem in the past, but not recently. I can get in fine with other browsers. Is this a known bug?

[Andy]

Two IE users have reported this error when trying to access a gallery on my site -

21111

I've had users report this problem in the past, but not recently. I can get in fine with other browsers. Is this a known bug?
It's always to do with user customizing - write our Support Heroes, Ross - and we'll get you sorted out. It's a fast & easy fix.

[W.W. Webster]

It's always to do with user customizing - write our Support Heroes, Ross - and we'll get you sorted out. It's a fast & easy fix.Thanks, will do. :thumb

[richpepp]

If a gallery is 'featured' then it will appear on the home page even if marked as private. Clearly it isn't sensible for me to feature something that I wanted to be private but I ended up marking a gallery as private a while after I had featured it and didn't spot that it still appeared on the home page. Not critical but it may me more logical to remove it from the featured galleries if it is private.

best wishes to all

Richard

[ivar]

If a gallery is 'featured' then it will appear on the home page even if marked as private. Clearly it isn't sensible for me to feature something that I wanted to be private but I ended up marking a gallery as private a while after I had featured it and didn't spot that it still appeared on the home page. Not critical but it may me more logical to remove it from the featured galleries if it is private.

best wishes to all

RichardI can not replicate this. Do you have a link to one of the galleries that is doing this? You can PM me if you don't want them to be out in the open.

[mtnbiker]

I've posted this in another thread but I guess it should be here.

Any gallery that does not have it's own customize options reverts to displaying as a slideshow.
This occurs on my popular gallery, any linked gallery from the keyword page, and the recent gallery. I can set the gallery to smugmug, it will display correctly, I'll close my browser and when I come back it's back displaying as a slideshow.

I have cleared my browser's cookies, cache, everything. I have accessed my site through computers that had never visited my smugmug page. All show the same symptoms.

Very infrequently it will retain the smugmug style setting for more than just the one visit, but ultimately it goes back to slideshow shortly thereafter.

link in my sig.
thanks

[Andy]

I've posted this in another thread but I guess it should be here.

Any gallery that does not have it's own customize options reverts to displaying as a slideshow.
This occurs on my popular gallery, any linked gallery from the keyword page, and the recent gallery. I can set the gallery to smugmug, it will display correctly, I'll close my browser and when I come back it's back displaying as a slideshow.

I have cleared my browser's cookies, cache, everything. I have accessed my site through computers that had never visited my smugmug page. All show the same symptoms.

Very infrequently it will retain the smugmug style setting for more than just the one visit, but ultimately it goes back to slideshow shortly thereafter.

link in my sig.
thanksNot a SmugMug bug. It's a slideshow-hack bug.

Try the new flash hotness :)
http://smugmug.jot.com/WikiHome/Pros

[mtnbiker]

Not a SmugMug bug. It's a slideshow-hack bug.

Try the new flash hotness :)
http://smugmug.jot.com/WikiHome/Pros

thanks Andy...perfect

[jacyjoypals]

Hi, I posted this on the maintenance thread as well as not sure where to post.

Hi, perhaps I missed a post somewhere but since the changes, many of my sub-galleries do not show the feature photo --- just a little small square dot? I have changed photos, resaved, etc. It is not affecting my passworded galleries but it is the open galleries? ???
Thanks

example: http://www.joypals.smugmug.com/Music/381246

[Andy]

Hi, I posted this on the maintenance thread as well as not sure where to post.

Hi, perhaps I missed a post somewhere but since the changes, many of my sub-galleries do not show the feature photo --- just a little small square dot? I have changed photos, resaved, etc. It is not affecting my passworded galleries but it is the open galleries? ???
Thanks

example: http://www.joypals.smugmug.com/Music/381246
Already answered, please see your other thread :)

[jfriend]

If I start in this gallery (http://jfriend.smugmug.com/gallery/3310412/1/184782829#184782829) in the smugmug view with a landscape orientation image selected and then change my view to the filmstrip view, I get this view with the landscape image squished and stretched into a portrait orientation. This is reproducible for me. No problem is I start with a portrait orientation selected when I switch to the filmstrip view.

http://jfriend.smugmug.com/photos/208645271-O.jpg

[Nimai]

If you edit keywords, click Save, then click on another thumb before the little Saving Keywords pop-out thingy completes displaying it's message, the keywords get applied to the wrong image. The Save button should be sumbitting the id of the photo that was current when edit keywords was clicked, not using the id of the current photo, since there appears to be some lag where users (me :P ) could navigate away.

Thanks!

[Andy]

If I start in this gallery (http://jfriend.smugmug.com/gallery/3310412/1/184782829#184782829) in the smugmug view with a landscape orientation image selected and then change my view to the filmstrip view, I get this view with the landscape image squished and stretched into a portrait orientation. This is reproducible for me. No problem is I start with a portrait orientation selected when I switch to the filmstrip view.

http://jfriend.smugmug.com/photos/208645271-S.jpg
Thx John - definite bug, validated and reported internally. I'm sure the guys'll fix it.

[ivar]

If you edit keywords, click Save, then click on another thumb before the little Saving Keywords pop-out thingy completes displaying it's message, the keywords get applied to the wrong image. The Save button should be sumbitting the id of the photo that was current when edit keywords was clicked, not using the id of the current photo, since there appears to be some lag where users (me :P ) could navigate away.

Thanks!I'd love to validate this, but I can't seem to be fast enough. Before I hit the thumb, the saving thingy has already popped out :cry

[MJRPHOTO]

There are a few of my latest galleries that are not showing the correct stats. No medium hits.

[Sheaf]

There are a few of my latest galleries that are not showing the correct stats. No medium hits.

Can you give me a link to one? I can't reproduce the problem in my own galleries.

[MJRPHOTO]

Can you give me a link to one? I can't reproduce the problem in my own galleries.

http://mjrphoto.smugmug.com/gallery/3654519#208949865

[Sheaf]

http://mjrphoto.smugmug.com/gallery/3654519#208949865

I went back and forth between the first photo and the second photo quite a few times loading the medium size. They now show 25 and 15 medium hits, respectively.

So I can't reproduce any problem there either. Can you tell me exactly what you are doing? Are you sure you are checking the stats, loading the medium size and then checking the stats again?

[MJRPHOTO]

I went back and forth between the first photo and the second photo quite a few times loading the medium size. They now show 25 and 15 medium hits, respectively.

So I can't reproduce any problem there either. Can you tell me exactly what you are doing? Are you sure you are checking the stats, loading the medium size and then checking the stats again?
When I go to Control Panel/Stats/More details page there are no hits for small or medium size on the bar graphs.

http://mjrphoto.smugmug.com/photos/209163722-M.png

[Sheaf]

Hmmm I'm not seeing the same thing myself for that gallery.

http://Sheaf.smugmug.com/photos/209179772-M.jpg

If you select "gallery stats" from the <gallery tools> drop-down, does it list any medium hits?

[MJRPHOTO]

Hmmm I'm not seeing the same thing myself for that gallery.

http://Sheaf.smugmug.com/photos/209179772-M.jpg

If you select "gallery stats" from the <gallery tools> drop-down, does it list any medium hits?
Yes it does.

Here are the other galleries that have the same problem:

http://mjrphoto.smugmug.com/gallery/3657395

http://mjrphoto.smugmug.com/gallery/3654569

http://mjrphoto.smugmug.com/gallery/3658977

http://mjrphoto.smugmug.com/gallery/3661946

[Sheaf]

Hmmm that's really odd. Thanks for reporting it and giving me more info. At least you have the individual stats if you click through!

I'll keep trying to reproduce the bug and get it fixed.

[MJRPHOTO]

Hmmm that's really odd. Thanks for reporting it and giving me more info. At least you have the individual stats if you click through!

I'll keep trying to reproduce the bug and get it fixed.
This is still happening on my galleries.

[Nimai]

I'd love to validate this, but I can't seem to be fast enough. Before I hit the thumb, the saving thingy has already popped out :cryHm~ For me, I don't need to do it before it pops out. Just before it retracts. Well, lemme re-test. :)

[Jill Bazeley]

My two most recently created galleries show only thumbnail hits on the bar graphs.

[fmedina]

My two most recently created galleries show only thumbnail hits on the bar graphs.

My most recently created galleries are only showing thumbnail hits,and not sure those are being updated either...

[riceimaging]

I've noticed that my stats are not working properly either. I'm only showing a couple of hits in the past week and none are over thumbnail size. I average over 30K a month so I wasn't sure if this was a system wide problem or just me. I've searched the forums but have not seen this being discussed. I would appreciate if someone could help me out with this. Thanks.

[Sheaf]

It appears that there is sometimes a display bug with the graphs themselves, but not with the actual stats. If you click through to the individual gallery stats, you should get the correct actual numbers.

I'll look into it a bit more this weekend and see if I can nail it down and reproduce it so it can get fixed.

[MJRPHOTO]

I've noticed that my stats are not working properly either. I'm only showing a couple of hits in the past week and none are over thumbnail size. I average over 30K a month so I wasn't sure if this was a system wide problem or just me. I've searched the forums but have not seen this being discussed. I would appreciate if someone could help me out with this. Thanks.
I guess you did not read the 4 or 5 posts just above yours.

[riceimaging]

Thanks for looking into this issue Sheaf. I use the graph most of the time to get a quick idea of the activity on a particular gallery. I only look at the individual stats if I notice a large number of hits in a short period and would like to know which images are being viewed the most. I also noticed that when I do view the individual stats, it sometimes causes the thumbnail hits to increase by the same # of images in the gallery. So I try not to do this too often in order to have an accurate reading. I just signed up for Statcounter and it looks like it will be helpful also. Thanks again.

[jfriend]

Apparently, "aboutus" is some sort of reserved name at Smugmug. If you create a category named "aboutus" and then put some galleries in it and then try to navigate to your category page at http://accountname.smugmug.com/aboutus, you get a "forbidden access" kind of web error. In fact, it's quite tricky to get rid of the galleries in that category after you've accidentally done this because you can't navigate to them through the category.

This was discovered when someone tried to use "aboutus" in a vanity URL.


The bug is that one should not be able to create a category named "aboutus" because if you do create it, it won't work.

[Andy]

Apparently, "aboutus" is some sort of reserved name at Smugmug. If you create a category named "aboutus" and then put some galleries in it and then try to navigate to your category page at http://accountname.smugmug.com/aboutus, you get a "forbidden access" kind of web error. In fact, it's quite tricky to get rid of the galleries in that category after you've accidentally done this because you can't navigate to them through the category.

This was discovered when someone tried to use "aboutus" in a vanity URL.


The bug is that one should not be able to create a category named "aboutus" because if you do create it, it won't work.

Same way you can't make a category called, "help" or "pro" or probably and www.smugmug.com/xxxxxx url that we use.
Thanks for reporting it John, not much we can do, but I'll make sure the guys see it :thumb

[jfriend]

Same way you can't make a category called, "help" or "pro" or probably and www.smugmug.com/xxxxxx (http://www.smugmug.com/xxxxxx) url that we use.
Thanks for reporting it John, not much we can do, but I'll make sure the guys see it :thumb

I think it's OK that we can't use certain URLs because you use them with www.smugmug.com/xxxx.

But, it does seem that you should keep us from creating categories with those names because it creates a mess if you create them and then put a gallery in it. You can even get images in it before you realize that there is no easy way to navigate to it (even to delete it), yet it's stuck on your home page and when you click on it, it just gives you the "forbidden" error. Not a big deal, but would be a tidy housekeeping thing and prevent the occasional user from accidentally shooting themselves in the foot.

[nwgeogirl]

For what it's worth, I'm getting the stats problems too, with my newly created galleries. Nothing is showing - no hits are registering on the summary page, but if you click through you can see the individual stats. Really threw me for a loop!! I posted some shots for my brother to see, and have been waiting and waiting for him to view them - turns out he did - stats summary just didn't show it.

This has been going on now for me, for 2 days - if you need to try to trace it back or something.

Hope that helps - I'm anxiously awaiting a fix to this little buggeroo!

:thumb

[bkatz]

I think it's OK that we can't use certain URLs because you use them with www.smugmug.com/xxxx (http://www.smugmug.com/xxxx).

But, it does seem that you should keep us from creating categories with those names because it creates a mess if you create them and then put a gallery in it. You can even get images in it before you realize that there is no easy way to navigate to it (even to delete it), yet it's stuck on your home page and when you click on it, it just gives you the "forbidden" error. Not a big deal, but would be a tidy housekeeping thing and prevent the occasional user from accidentally shooting themselves in the foot.

I agree that we should be prevented from creating them and maybe have a list of those 5 - 10 items we should name galleries/use as vanity URLS (which started this)/etc that could appear in the FAQ. I am betting index would be another one but haven't had the time to test it - John you rock for testing my issue and reporting it as a bug:ivar.

[BenA2]

I'm not seeing the links for XL2 and XL3 on the flyout in IE 7.

http://BenA2.smugmug.com/photos/212015177-L.jpg

Link to page here. (http://www.bena2.smugmug.com/gallery/2422491/1/127003145#127003145)

But, they do show up fine in Firefox.
http://BenA2.smugmug.com/photos/212018306-L-0.jpg

[rodc]

I posted this in another thread on the 22nd. I still am not able to load my web page or any smugmug page using two machines that have Vista. I can load on xp machines. It does not matter which browser i use firefox or IE. I am not on a network but there are 6 computers that access the internet through the wireless modem and only the two Vista machines can not access smugmug. No firewall in use. There have been no changes in the operating systems over the last couple of months that I am aware of. We were able to access just fine up unitl a couple of weeks ago or so. Not sure of time frame though. The message says can not access the page or it jumps me to google search page with my website at the top.
www.cordsenphotography.com (http://www.cordsenphotography.com)

any help would be appreciated.
Rod

[{JT}]

I'm not seeing the links for XL2 and XL3 on the flyout in IE 7.

Ben, I tried to take a look and can not replicate on your site (sorry, enabled xl3 for two seconds while I took the shot):

http://JT.smugmug.com/photos/212511651-L.png

[BenA2]

Ben, I tried to take a look and can not replicate on your site (sorry, enabled xl3 for two seconds while I took the shot):

Hmmm. I'm still getting the same problem. I'm not really concerned about it though, I just thought y'all would want to be aware.

Thanks

[Jill Bazeley]

It appears that there is sometimes a display bug with the graphs themselves, but not with the actual stats. If you click through to the individual gallery stats, you should get the correct actual numbers.

I'll look into it a bit more this weekend and see if I can nail it down and reproduce it so it can get fixed.
Yes, the actual numbers have been there all along, but it seems we've become addicted to the bars. :wink Anyway thanks for checking it out.

[tsk1979]

Look at this gallery
http://tanveer.smugmug.com/gallery/3563902#202096018
I have enabled "Max size" as XL2 for this gallery, however when I hover my mouse over the pic, I just see small, meduim large and am unable to view XL or XL2 sizes at all.
Even when I manually replace -L.jpg buy -XL.jpg nothing happens, I see L image only.

[Allen]

Look at this gallery
http://tanveer.smugmug.com/gallery/3563902#202096018
I have enabled "Max size" as XL2 for this gallery, however when I hover my mouse over the pic, I just see small, meduim large and am unable to view XL or XL2 sizes at all.
Even when I manually replace -L.jpg buy -XL.jpg nothing happens, I see L image only.
Did you regenerate the larger sizes? Just setting the max size under customize
gallery doesn't do this. Under photo tools pick "SmugMungous! (bulk)".

[Seymore]

I have a middle of the road acct... I went into Customize Gallery and have set the Largest Size to Orig. On the flyout I still show XL X2L and X3L as options in both IE6 and FF on multiple machines.

I just UL'd and noticed it in this gallery: http://moorefoto.smugmug.com/gallery/3714603

[denisegoldberg]

I have a middle of the road acct... I went into Customize Gallery and have set the Largest Size to Orig. On the flyout I still show XL X2L and X3L as options in both IE6 and FF on multiple machines.

I just UL'd and noticed it in this gallery: http://moorefoto.smugmug.com/gallery/3714603
Seymore -
You will see the size you chose as the largest plus all of the sizes that are smaller than that. So if you chose original - which is the largest size - you get all of the sizes from original (your largest) to small - and that includes the new XL, X2L, and X3L sizes.

If you don't want the X2L and X3L sizes, then you need to choose XL as the largest.

--- Denise

[jfriend]

I have a middle of the road acct... I went into Customize Gallery and have set the Largest Size to Orig. On the flyout I still show XL X2L and X3L as options in both IE6 and FF on multiple machines.

I just UL'd and noticed it in this gallery: http://moorefoto.smugmug.com/gallery/3714603

Original is the largest display size.

If the largest display size is set to original, then all sizes will show including XL, XL2, XL3 (as long as your original is large enough for those sizes).

If you want to limit the display sizes to something smaller than original, then pick the maximum size you want to display (something smaller than original).

[Seymore]

OK... Thanks for explaining this "new" feature. But it seems counter intuitive to me. All of the UL'd images are full size (10MP) and I suspected that the sizes of XL, X2L and X3L were blowing up the orig.

Then can someone explain why these images (also full sized @ 6MP) only show orig as the largest size? http://moorefoto.smugmug.com/gallery/2783372 Of course, I suspect these were UL'd before the "new" feature.

I just seems to me that if something is initiated, it should affect ALL galleries. Even grandfathered images/galleries. So is this feature only a 1/2 feature unless I go into each/all galleries I have and save them with the new feature? :scratch

[darryl]

Fixed:
AJAX editing of keywords (on same page as photo) wasn't available to users logged in as Guests (*NOT* site or gallery password, but the Pro function of Guest Passwords (http://www.smugmug.com/help/guest-passwords) that allow guests to upload, but not delete, rotate, move, or arrange photos.)

Still an issue:
- AJAX editing of gallery descriptions (again, without having to go into the [customize] gallery, but right from the category page) doesn't show up for Guests.
- Button for [arrange] to arrange Categories, or Galleries within Categories should not be available for Guests. Right now, if they click it, they get a blank page.
- Option to Rotate Photos shows up under <photo tools>, but Guests cannot actually do this. The UI shows up, however, and they end up with an error when they submit their photos for rotation.
- Strangely enough, Crop Photos is available for Guests. If you're going to allow Guests to crop, you probably should allow them to rotate. However I *don't* think Guests should get to: Set Custom Pro Pricing or Make into Watermark.

(I know I've submitted these to help@smugmug.com, but I wanted to get them into this thread as well.)

[jfriend]

OK... Thanks for explaining this "new" feature. But it seems counter intuitive to me. All of the UL'd images are full size (10MP) and I suspected that the sizes of XL, X2L and X3L were blowing up the orig.

Then can someone explain why these images (also full sized @ 6MP) only show orig as the largest size? http://moorefoto.smugmug.com/gallery/2783372 Of course, I suspect these were UL'd before the "new" feature.

I just seems to me that if something is initiated, it should affect ALL galleries. Even grandfathered images/galleries. So is this feature only a 1/2 feature unless I go into each/all galleries I have and save them with the new feature? :scratch

Here are the sizes in order: M, L, XL, XL2, XL3, O. The XL varieties are additional sizes between L and O that can be used for display purposes on larger monitors. Smugmug does not blow up your original images as best I know.

Because Smugmug has millions of images that have been uploaded in the past few years, they could not immediately just upgrade all of them generating and then storing all the new sizes for all the millions of images. So, the new feature of larger display sizes is available immediately for any newly uploaded images and is available for any gallery that you go to Photo Tools and select Smugmongous and tell it to generate new sizes for your images. If you want the new sizes for pre-existing galleries, you just have to tell them to upgrade the galleries you want to do it on. I did it on my more recent galleries and didn't worry about my older galleries.

While this isn't maybe quite ideal from the customer point of view, I think it's a reasonable compromise given what it would have cost them in storage and computing power and delayed time to get the new feature if they had to somehow upgrade the entire installed-base of images. The way it is now, you can have any gallery you want upgraded - you just have to tell them which ones you want.

[Andy]

So is this feature only a 1/2 feature
Ouch, I'm sorry you are having trouble with SmugMungous :D

New photos get SmugMugnified automatically. Olde photos need to be made so. We've given you a button to do that.

Set your feed reader or subscription to our Release Notes (http://blogs.smugmug.com/release-notes/), Seymore, you're a 'puter geek :D And you'll never miss a beat :thumb

[Andy]

Smugmug does not blow up your original images as best I know.

True that :jfriend

We don't alter your originals :)

[Seymore]

New photos get SmugMugnified automatically. Olde photos need to be made so. We've given you a button to do that.

Set your feed reader or subscription to our Release Notes (http://blogs.smugmug.com/release-notes/), Seymore, you're a 'puter geek :D And you'll never miss a beat :thumb
Well, it would also be nice if we could un-SmugMungous a gallery.

[Andy]

Well, it would also be nice if we could un-SmugMungous a gallery.
Huh? I guess I'm very stumped by your request, Seymore... you can block the sizes in your gallery settings, set a template, etc... Is there an issue I'm not aware of?

[Seymore]

Huh? I guess I'm very stumped by your request, Seymore... you can block the sizes in your gallery settings, set a template, etc... Is there an issue I'm not aware of?
Well, I'd like to display S/M/L/O only. But it looks like that's not an option for someone with nothing but simple HTML coding experience.


(BTW... a HW, not SW, geek here.)

[Andy]

Well, I'd like to display S/M/L/O only. But it looks like that's not an option for someone with nothing but simple HTML coding experience.


(BTW... a HW, not SW, geek here.)
Large is SOOOO yesterday. Monitors are HUGE now. SmugMungous... mmmm.... soooo big & good.

[CWN]

Hello Andy - can you take a look at this gallery and let me know what you think is going on?

http://cwnphotography.smugmug.com/gallery/3677222#210469306

The only way to view those correctly is to view the original size, then there is no issue.

Thank you!

[jfriend]

Hello Andy - can you take a look at this gallery and let me know what you think is going on?

http://cwnphotography.smugmug.com/gallery/3677222#210469306

The only way to view those correctly is to view the original size, then there is no issue.

Thank you!

I would guess that you've messed with the sharpening settings in customize gallery (either intentionally or unintentionally). These look like images that are significantly oversharpened when the smaller sizes were made. I would suggest resetting the sharpening settings to their default values (which are listed in the customize gallery dialog) and then regenerating your images with the gallery tools/Smugmongous feature.

[CWN]

I would guess that you've messed with the sharpening settings in customize gallery (either intentionally or unintentionally). These look like images that are significantly oversharpened when the smaller sizes were made. I would suggest resetting the sharpening settings to their default values (which are listed in the customize gallery dialog) and then regenerating your images with the gallery tools/Smugmongous feature.

I assumed that was what happened as well and set the sharpening back to default values, but it didn't fix what was wrong.

How do you "regenerate" an image?

[Seymore]

Large is SOOOO yesterday. Monitors are HUGE now. SmugMungous... mmmm.... soooo big & good.
Maybe for you. But I know quite a few people who are still at 1024x768 max on 17's and 19's. Not everyone has the big bux you have for gear Andy, and some of them don't care to have a 21" monitor.

FYI, yesterday was good. Seems to me you don't remember that. And the "bigger is better" attitude don't make it right.


EOC...

[Andy]

let me know what you think is going on?
Yeah - did you mess with the sharpening? :ear

[jfriend]

I assumed that was what happened as well and set the sharpening back to default values, but it didn't fix what was wrong.

How do you "regenerate" an image?

Go to gallery tools, select Smugmongous, then select all your thumbs and say go. It might regenerate all your thumbs. If it doesn't work (it might take a few minutes to do it), then you can rotate them left, wait for the rotation to be done, then rotate right.

[Andy]

Go to gallery tools, select Smugmongous, then select all your thumbs and say go. It might regenerate all your thumbs. If it doesn't work (it might take a few minutes to do it), then you can rotate them left, wait for the rotation to be done, then rotate right.
Can't use the SmugMungous tool, since they are already SmugMugnified.

Watermark the whole gallery again, that'll do it.

:thumb

[jfriend]

Maybe for you. But I know quite a few people who are still at 1024x768 max on 17's and 19's. Not everyone has the big bux you have for gear Andy, and some of them don't care to have a 21" monitor.

FYI, yesterday was good. Seems to me you don't remember that. And the "bigger is better" attitude don't make it right.


EOC...

Is there a problem letting people with larger monitors view the XL size? It's not forced on anyone. It never comes up by default on a screen that it won't fit on. The idea is that Smugmug can now display the size that best fits on your screen. If all your viewers still have smaller monitors, then nothing will really change for your web-site. But, if a few have large rmonitors, they will now have an enhanced viewing experience. This should be win/win.

[CWN]

Can't use the SmugMungous tool, since they are already SmugMugnified.

Watermark the whole gallery again, that'll do it.

:thumb

Re-Watermarking the gallery took care of it - thank you!

[Andy]

Maybe for you. But I know quite a few people who are still at 1024x768 max on 17's and 19's. Not everyone has the big bux you have for gear Andy, and some of them don't care to have a 21" monitor.

FYI, yesterday was good. Seems to me you don't remember that. And the "bigger is better" attitude don't make it right.


EOC...
Ouch, Seymore, I'm so sorry we've upset you. Yes, I recall you asking us to stop innovating (http://www.dgrin.com/showthread.php?p=570825#post570825), well, thankfully, we're not :) I don't want to be part o fa company like that. Our hope is to bring new features to people, lead the industry, do it with style. Enhancing the user experience, and always looking to improve performance, too.

Again, I'm very sorry you are upset with our new features.

Please see Jfriend's post above, it should help soothe things. We don't serve up sizes that won't fit properly on your visitors' screens, no matter if they have an iPhone, or are on 1024x768 or have dual 30" monitors, or are viewing via AppleTV and a gigantic 60" HDTV. All should be happy :thumb

[denisegoldberg]

Maybe for you. But I know quite a few people who are still at 1024x768 max on 17's and 19's. Not everyone has the big bux you have for gear Andy, and some of them don't care to have a 21" monitor.

FYI, yesterday was good. Seems to me you don't remember that. And the "bigger is better" attitude don't make it right.


EOC...
I'm curious - you have originals enabled, and you're complaining about the new XL, X2L, and X3L sizes being too big. Yet the originals are the largest size, bigger than any of the new sizes. Is there some reason why you wouldn't want to reset your galleries to protect your originals and use one of the new sizes for viewing?

--- Denise

[fmedina]

Non of my new galleries are updating the hits correctly, I am not even sure the individual image stats are correct anymore. the subject seems to hev been dropped but it is getting annoying not being able to see which galleries are the popular ones.

Anyone, Anyone, Bueller, Bueller?

thanks,

[Andy]

Anyone, Anyone, Bueller, Bueller?

thanks,

Not sure who Bueller is but our engineers are working on the graphs. Your stats are still registering, click through to the gallery statistics....

If you have a power or pro account, there are more stats options, statcounter and google analytics - just making sure you are aware :)

[Steve Knight Photo]

I have been having the same gallery stats issue for about two weeks. I use Google Analytics, but I love having a quick snapshot of my site activity that the Smugmug stats give. Is it possible that the maintenance window tonight will address the problem?

By the way, "Bueller, Bueller" is from the movie Ferris Bueller's Day Off. Andy: If you ever get a chance to watch it you will never think of Wayne Newton in the same way again!:D

Steve
www.steveknightphoto.com (http://www.steveknightphoto.com)

[JohnnyJr]

Is everyone seeing this otr just me? Can't login. Just checking.

[Andy]

Is everyone seeing this otr just me? Can't login. Just checking.
all fixed try now :)

[JohnnyJr]

I couldn't log out and just wanted to double check. Thanks for the quick update!

[noeltykay]

Please double-check your billing information and try again."

I keep getting this message when trying to pay for a print order. I have tried using three different credit cards, and I have triple checked the billing address. I am not sure if there is a problem with the payment system right now or what.

[ivar]

Please double-check your billing information and try again."

I keep getting this message when trying to pay for a print order. I have tried using three different credit cards, and I have triple checked the billing address. I am not sure if there is a problem with the payment system right now or what.Hi Noel,

Can you email me at the helpdesk (http://www.smugmug.com/help/emailreal), with the last 5 digits of your credit card so that I can have a look at what's going on?

[noeltykay]

Hi Noel,

Can you email me at the helpdesk (http://www.smugmug.com/help/emailreal), with the last 5 digits of your credit card so that I can have a look at what's going on?

When I awoke this morning it worked. :dunno Not sure what happened...but I am a happy Smugger again!

[ivar]

but I am a happy Smugger again!:thumb

[MJRPHOTO]

How come one of my private galleries is showing originals in the stats page when my maximum is set to medium? This is a gallery I have not even openned to the public yet. I did not open any originals.


http://mjrphoto.smugmug.com/photos/217774764-M.jpg

Here is the link to the gallery.
http://mjrphoto.smugmug.com/gallery/3774659#217402284

[fmedina]

My graphs don't even show anything other than thub hits. I have to go into details to see hits for different sizes. Your problem might be part of this bug on the graphs.. maybe.. I understand they are working on graphs problems for at least a week, but i have not seen any progress.


How come one of my private galleries is showing originals in the stats page when my maximum is set to medium? This is a gallery I have not even openned to the public yet. I did not open any originals.


http://mjrphoto.smugmug.com/photos/217774764-M.jpg

Here is the link to the gallery.
http://mjrphoto.smugmug.com/gallery/3774659#217402284

[MJRPHOTO]

My graphs don't even show anything other than thub hits. I have to go into details to see hits for different sizes. Your problem might be part of this bug on the graphs.. maybe.. I understand they are working on graphs problems for at least a week, but i have not seen any progress.
They also show up as hits in the details page.

[jfriend]

Smugmug has been annoying me occasionally because of one simple behavior. I click the checkbox for rearrange galleries. I move a few photos around (usually putting a different one in the first position). Everything looks like it worked. I go away. I come back. None of the new arrangement is showing. It's as if everything I did was just thrown away.

Now, after doing this many times, I happen to know that if I go to customize gallery and manually change the sort order to "position", some of the manual sort order will come back.

But, this is really annoying. When I manually rearrange images with the "arrange mode" checkbox ON, what else could I possibly want to do but to change the gallery presentation order to what I'm dragging/dropping. Smugmug should just change the sort order to "position" automatically whenever I drag/drop something. There is no other possible meaning of dragging images into a new position. It should DWIM (do what I mean), rather than making me think that it's ignoring all my changes and then making me manually change some configuration setting in order to get it to DWIM.

Other possible behaviors that are better than what it does now, but not as good as just doing it are:

Disable the "arrange mode" checkbox if not in "position" sort.
Give you an informative error message if you check the "arrange mode" checkbox and you are not in "position" sort.
Give you an informative error message after you drag/drop some images telling you that the new order won't take place until you change the sort order to "position" sort.Since all of these is far less than ideal, hopefully you can begin to see that you ought to just change the sort to "position" automatically.

Is this a huge deal? No. Is it one of those fine polish things that either leaves you in an enjoyable mood after interacting with Smugmug or a frustrated mood? Yes.

Now, before somebody says this isn't a bug, I'm not going to argue the technical definition of a bug. In the customer's eyes a bug is any behavior that doesn't work the way they thought it would and should.

[Seymore]

I've also had the same experience John. I agree that this is a bug that SM should be aware of.

Thanks for bringing it to the surface... :thumb

[Andy]

Smugmug has been annoying me occasionally because of one simple behavior. I click the checkbox for rearrange galleries. I move a few photos around (usually putting a different one in the first position). Everything looks like it worked. I go away. I come back. None of the new arrangement is showing. It's as if everything I did was just thrown away.

Now, after doing this many times, I happen to know that if I go to customize gallery and manually change the sort order to "position", some of the manual sort order will come back.

But, this is really annoying. When I manually rearrange images with the "arrange mode" checkbox ON, what else could I possibly want to do but to change the gallery presentation order to what I'm dragging/dropping. Smugmug should just change the sort order to "position" automatically whenever I drag/drop something. There is no other possible meaning of dragging images into a new position. It should DWIM (do what I mean), rather than making me think that it's ignoring all my changes and then making me manually change some configuration setting in order to get it to DWIM.

Other possible behaviors that are better than what it does now, but not as good as just doing it are:

Disable the "arrange mode" checkbox if not in "position" sort.
Give you an informative error message if you check the "arrange mode" checkbox and you are not in "position" sort.
Give you an informative error message after you drag/drop some images telling you that the new order won't take place until you change the sort order to "position" sort.Since all of these is far less than ideal, hopefully you can begin to see that you ought to just change the sort to "position" automatically.

Is this a huge deal? No. Is it one of those fine polish things that either leaves you in an enjoyable mood after interacting with Smugmug or a frustrated mood? Yes.

Now, before somebody says this isn't a bug, I'm not going to argue the technical definition of a bug. In the customer's eyes a bug is any behavior that doesn't work the way they thought it would and should.Not gonna argue with you, it makes sense. I have no clue if it's possible to do this to the tool or not.

Thanks for taking the time to detail it precisely, John :thumb

[TrueBob]

Hi Andy,

I tried to use the bug reporting tool link in the first message in this thread. I even filled in the 'mandatory' choices or priority and who it was assigned to <g> but only ended up with an 'XFC' error page, so....

Since the X2 & X3 sizes were added it appears that there may be a slight disconnect between the stats summary page for counts of 'Orig' vs 'XL' size.

In the 'Total for all Galleries' my stats last night showed no 'Orig' bar graph and count in the mouseover, but it did show 277 'XL' sized items.

In looking through the mouseover totals for each of the galleries none of the individual galleries listed any 'XL' size column in the graph, but the total of all 'Orig' sized items was exactly 277. :)

Bob Buckland ?:-)
http://TrueBob.smugmug.com

[ivar]

Hi Andy,

I tried to use the bug reporting tool link in the first message in this thread. I even filled in the 'mandatory' choices or priority and who it was assigned to <g> but only ended up with an 'XFC' error page, so....

Since the X2 & X3 sizes were added it appears that there may be a slight disconnect between the stats summary page for counts of 'Orig' vs 'XL' size.

In the 'Total for all Galleries' my stats last night showed no 'Orig' bar graph and count in the mouseover, but it did show 277 'XL' sized items.

In looking through the mouseover totals for each of the galleries none of the individual galleries listed any 'XL' size column in the graph, but the total of all 'Orig' sized items was exactly 277. :)

Bob Buckland ?:-)
http://TrueBob.smugmug.comHi Bob, ignore the bug reporter on the wiki, we're going to decommission it I think. Reporting here will be just fine.

Can you give let me know what gallery is giving you a hard time? :ear

[TrueBob]

Hi Bob,Can you give let me know what gallery is giving you a hard time? :ear

Hi Ivar, it wasn't an individual gallery, but the 'Total for all galleries'. The 'Orig' size legend doesnt appear on its bar graph and in the Mouseover of that totals bar graph the 'Orig' size is blank. In it's place is the XL size but the count is that of 'Orig' (there aren't any XL size items shown in stats for any of my galleries.

Bob ?:-)

[ghamma]

I noticed that the Stats under the Control Panel have changed. Specifically, while the new download sizes correctly summarize the total downloads/viewings for the month, the Original entry now has no number next to it. This correctly summarized the original size downloads in the previous version.

-George Hamma

[ghamma]

Hi Ivar, it wasn't an individual gallery, but the 'Total for all galleries'. The 'Orig' size legend doesnt appear on its bar graph and in the Mouseover of that totals bar graph the 'Orig' size is blank. In it's place is the XL size but the count is that of 'Orig' (there aren't any XL size items shown in stats for any of my galleries.

Bob ?:-)

I have the same experience - the total for Orig size has disappeared with the addition of the new sizes in the gallery Stat summary.

-George Hamma

[nwgeogirl]

I know you've been trying to fix stats for some time now - and it would appear to me that it's working better than it has been for some time, however I noticed something tonight that I think needs fixing...

Stats are not reflecting 'unique' views. Normally, when stats are working properly, no matter how many times I view my gallery from the same computer, it registers as only one view on the stats. That's good - that's how it should be.

However, now, I can go back in and click through my entire gallery, and it's now adding every single view to the tally and bar graph. If I go through my gallery 5 times, clicking on each photo, it shows up in stats on both the bar graph and the individual stats as 5 'unique' views - even though it was all just little ol' me.

Just thought you'd like a heads up... I am a big stats user and appreciate you taking the time to make these work properly.

- Janna :)

[ivar]

Hi Ivar, it wasn't an individual gallery, but the 'Total for all galleries'. The 'Orig' size legend doesnt appear on its bar graph and in the Mouseover of that totals bar graph the 'Orig' size is blank. In it's place is the XL size but the count is that of 'Orig' (there aren't any XL size items shown in stats for any of my galleries.

Bob ?:-)
I have the same experience - the total for Orig size has disappeared with the addition of the new sizes in the gallery Stat summary.

-George Hamma

Hey guys, something is going on, all right. I've bugged it internally. Sorry for the inconvenience.

[ivar]

I know you've been trying to fix stats for some time now - and it would appear to me that it's working better than it has been for some time, however I noticed something tonight that I think needs fixing...

Stats are not reflecting 'unique' views. Normally, when stats are working properly, no matter how many times I view my gallery from the same computer, it registers as only one view on the stats. That's good - that's how it should be.

However, now, I can go back in and click through my entire gallery, and it's now adding every single view to the tally and bar graph. If I go through my gallery 5 times, clicking on each photo, it shows up in stats on both the bar graph and the individual stats as 5 'unique' views - even though it was all just little ol' me.

Just thought you'd like a heads up... I am a big stats user and appreciate you taking the time to make these work properly.

- Janna :)I can not replicate this, I'm sorry. Make sure that your are using the same computer/browser all the time, and that your browser is caching correctly. Let me know if you are still seeing this, please.

[Erick L]

In Firefox in Smugmug view, the large image on the right is not centered. It sticks to the left side. I don't know if it's a bug or not because it is centered in Explorer, which looks much better.

For exemple: http://borealphoto.smugmug.com/gallery/3727282#217810832

The vertical image sticks to the left side in Firefox.

[W.W. Webster]

In Firefox in Smugmug view, the large image on the right is not centered. It sticks to the left side. I don't know if it's a bug or not because it is centered in Explorer, which looks much better.It should be left justified, I believe, to be consistent with the positioning of landscape-aspect images, and with the caption below.

[Andy]

In Firefox in Smugmug view, the large image on the right is not centered. It sticks to the left side. I don't know if it's a bug or not because it is centered in Explorer, which looks much better.

For exemple: http://borealphoto.smugmug.com/gallery/3727282#217810832

The vertical image sticks to the left side in Firefox.
Depends on your customizing and theme you are using. Post in customizing forum, it can be centered in all browsers :)

[jfriend]

I encountered a weird window resize behavior in the stretchy galleries. Normally as you widen your window, you get more and more thumbs. At a particular point, you get bigger thumbs. Then, when I go a little larger, I lose a column of thumbs when there's plenty of room still.

You need a large screen to reproduce this.

On a large screen go to this gallery (http://borealphoto.smugmug.com/gallery/3727282#216411302) (which is where I saw the problem, but isn't my gallery) and size your window where the thumbs go from 4 across, 2 down at 67x100 with the XL size main image. Then make the window a little larger until you get the larger thumbs 100x150 at 3 across, 3 down. Then make it a little larger until you get 4 across, 2 down thumbs, still XL image. Then slowly make it a bit larger. At some point, the thumbs will go back to 3 across, 3 down, though still 100x150 which is where the bug is. This point, I made the window larger than it was a second ago and now it's displaying fewer thumbs. The main image stays at XL, probably because that is the maximum display size allowed.

If I were to guess, I'd say that the resize code just decided to make room for the XL2 image size so it went to fewer thumbs, but since the XL2 image size is not allowed in this gallery, it just reduced the number of thumbs for no good reason. It seems that the resize code doesn't know about the max image size allowed. I tried this on a gallery that is limited to L and the problem did not occur. Only when it's limited to XL. Reproducible on my own galleries too.

[MyNameIsNeo]

First, I go to Smugmug's homepage and click on "Popular Photos". Next, I select "cars" from the "Browse Categories". Very near the top of the page on the left is the heading "browse > popular Cars photos" and to the right is a link that reads "see all!". When I click on "see all!", my browser begins loading page with the URL

http://www.smugmug.com/popular/Cars#55849553

and whose heading is "browse Smugmug > popular photos > Cars > all-time . what's this?". However, just below that heading is another heading that reads "Page 1 of 0 Next > >>". The page just hangs with the "downloading" wheel turning in the upper left hand corner of the page.

I'm running WinXP SP2 and IE 6.0.2900.2180.xpsp_sp2_qfe.070227-2300.

[EDIT]
P.S. I should have added that I can view other categories like "airplanes" and "animals" with no problem.

[dac1117]

[quote=Andy]Did you find a bug? Ooops, tell us all about it!

I get the message 'sorry, the photo is too small for this card' for all of the photos on my site (http://www.wfc.smugmug.com/photos/tools.mg?ImageID=165015594&Type=Album&tool=newcard). I am a pro user with custom domain (changed to smugmug.com). My site is www.woodfiredceramics.net thx!

[Andy]

[quote=Andy]Did you find a bug? Ooops, tell us all about it!

I get the message 'sorry, the photo is too small for this card' for all of the photos on my site (http://www.wfc.smugmug.com/photos/tools.mg?ImageID=165015594&Type=Album&tool=newcard). I am a pro user with custom domain (changed to smugmug.com). My site is www.woodfiredceramics.net thx!
Hi, so then the photo is too small :thumb the photo must be 2400x1200 px resolution (some designs allow slightly smaller), in order to produce an amazingly high quality card.

You must upload a larger version of your photo, that's all :thumb

[Andy]

First, I go to Smugmug's homepage and click on "Popular Photos". Next, I select "cars" from the "Browse Categories". Very near the top of the page on the left is the heading "browse > popular Cars photos" and to the right is a link that reads "see all!". When I click on "see all!", my browser begins loading page with the URL

http://www.smugmug.com/popular/Cars#55849553

and whose heading is "browse Smugmug > popular photos > Cars > all-time . what's this?". However, just below that heading is another heading that reads "Page 1 of 0 Next > >>". The page just hangs with the "downloading" wheel turning in the upper left hand corner of the page.

I'm running WinXP SP2 and IE 6.0.2900.2180.xpsp_sp2_qfe.070227-2300.

[EDIT]
P.S. I should have added that I can view other categories like "airplanes" and "animals" with no problem.
I can't reproduce this - can you try clearing your temp files, closing and reopening your browser, then trying again"?

[eoren1]

It seems that for private galleries, the top level gallery only shows the update date/time of the first sub-gallery.
Specifically, see here:
http://eoren1.smugmug.com/people
Under People, I have galleries for my son Asher and daughter Leila. I always re-arrange Asher's galleries so the most recent one (december 2007) is at the top. With that, the top level People gallery shows the correct update time/date. Leila only has three galleries so I haven't bothered to rearrange them with most recent first. Under the people gallery, her last update time/date still shows October despite changes made to two of the three galleries today.
Hope that makes sense.
E

[ivar]

It seems that for private galleries, the top level gallery only shows the update date/time of the first sub-gallery.
Specifically, see here:
http://eoren1.smugmug.com/people
Under People, I have galleries for my son Asher and daughter Leila. I always re-arrange Asher's galleries so the most recent one (december 2007) is at the top. With that, the top level People gallery shows the correct update time/date. Leila only has three galleries so I haven't bothered to rearrange them with most recent first. Under the people gallery, her last update time/date still shows October despite changes made to two of the three galleries today.
Hope that makes sense.
EThis is not only the case for private galleries, but in fact for all galleries/(sub)categories. We are aware of this, and it is to be fixed. Sorry for the inconvenience.

[Runtscal]

Hi There!

Couple of issues. Have searched forum posts concerning log off issue & did the following:

made sure cookies were enabled
listed smugmug as secure site
logged off & back on
shut down computer & tried again

Seems to mainly occur when accessing control panel and everytime I attempt to access the change buttom for SmugIslands.

I did make a change a couple of days ago to SmugIslands settings -- changed to Google: homepage only (understand that takes longer to begin working - still not working) -- changed smuggers to Yes (still not able to be found via smugmug searches).

Just tried again --- logged me off.

Thanks, Monica

[aj986s]

I've run into a strange problem today. I find I cannot upload any pics larger than 100KB or so to smugmug. The upload stalls part way through, and nothing happens. Smaller pics uploaded fine. I've even tried using different uploaders, and the results are the same. In my upload log, it says something about filesizes not being correct, but I don't think it even includes all my upload tries. I was able to upload pictures to other websites, so I don't think its on my end.

Anyone else experiencing the same problem? I uploaded several hundred pictures yesterday. But today I'm trying to upload only 1.

Help! :(:

UPDATE: Not sure what the problem was, but it seems to be working now.

Andy: FYI - I did email the helpdesk too. The conclusion was a bad traffic day.

[Andy]

I've run into a strange problem today. I find I cannot upload any pics larger than 100KB or so to smugmug. The upload stalls part way through, and nothing happens. Smaller pics uploaded fine. I've even tried using different uploaders, and the results are the same. In my upload log, it says something about filesizes not being correct, but I don't think it even includes all my upload tries. I was able to upload pictures to other websites, so I don't think its on my end.

Anyone else experiencing the same problem? I uploaded several hundred pictures yesterday. But today I'm trying to upload only 1.

Help! :(:

UPDATE: Not sure what the problem was, but it seems to be working now.
Great - if it ever happens, write our help desk, for immediate response, thanks :thumb

[Andy]

Hi There!

Couple of issues. Have searched forum posts concerning log off issue & did the following:

made sure cookies were enabled
listed smugmug as secure site
logged off & back on
shut down computer & tried again

Seems to mainly occur when accessing control panel and everytime I attempt to access the change buttom for SmugIslands.

I did make a change a couple of days ago to SmugIslands settings -- changed to Google: homepage only (understand that takes longer to begin working - still not working) -- changed smuggers to Yes (still not able to be found via smugmug searches).

Just tried again --- logged me off.

Thanks, Monica
Hi, please write our help desk on this one, we can best help you there, thanks!