SmugMug sloooow at times

[jww]

Greetings,

Not a complaint as I really do like SmugMug. However I getting quite a few emails that at times my galleries are taking forever to load. I started playing around and sure enough, over the course of the last day or so I have also encountered where some pages take a several minutes to load and are sometimes even incomplete. (blank spots - missing pictures)

Thinking that maybe I was having a connection issue, I started validating that I did have quite a bit of bandwidth and no issues with any other sites. (non smugmug)

The weird thing is, of the times that I have been able to see the slowdown, 10 minutes to 30 minutes later, everything was again fine. Have there been issues there that we are not aware of?

thanks,
jww - www.jwwwebdesign.smugmug.com (http://www.jwwwebdesign.smugmug.com)

[Andy]

Greetings,

Not a complaint as I really do like SmugMug. However I getting quite a few emails that at times my galleries are taking forever to load. I started playing around and sure enough, over the course of the last day or so I have also encountered where some pages take a several minutes to load and are sometimes even incomplete. (blank spots - missing pictures)

Thinking that maybe I was having a connection issue, I started validating that I did have quite a bit of bandwidth and no issues with any other sites. (non smugmug)

The weird thing is, of the times that I have been able to see the slowdown, 10 minutes to 30 minutes later, everything was again fine. Have there been issues there that we are not aware of?

thanks,
jww - www.jwwwebdesign.smugmug.com (http://www.jwwwebdesign.smugmug.com)

Nothing that I'm aware of. I've just checked your site, it's all well and good here. One thing, you have some large galleries, and if a viewer was last in all-thumbs mode, it could take a little bit of time to load that whole page.

[BeachBill]

Not a complaint as I really do like SmugMug. However I getting quite a few emails that at times my galleries are taking forever to load. I started playing around and sure enough, over the course of the last day or so I have also encountered where some pages take a several minutes to load and are sometimes even incomplete. (blank spots - missing pictures)

I saw the same thing yesterday. I was browsing quite a few different smugmug sites (not my own) and had the exact same results. I haven't been looking at pics today so I don't know if the slowness issues are continuing. FYI, I connect via a T1 line that is quite fast and under utilized...

[jww]

Nothing that I'm aware of. I've just checked your site, it's all well and good here. One thing, you have some large galleries, and if a viewer was last in all-thumbs mode, it could take a little bit of time to load that whole page.

Hmmm.. that could be, but I thought I had it so it was always in classic mode so not sure how that would happen unless there is something else I need to check in each gallery to force them into classic.

Personally, my slowdown was mostly waiting to load the medium or large picture. Even with a small number of thumbnails per page, the medium would time out loading and from one persons comment they got a large string of xml halfway down the page. I haven't done any customization other than adding statcounter so I dunno.. :dunno

Basically what I do is come in off the links captured by statcounter as I am always curious which picture caught someones eye. It would load most of the thumbs and stall waiting on the medium to load to the right of the thumbs.

Thanks for you help!! :thumb

[gpphotos]

same thing is happening to me as we speak. im connecting from my school's T3 line and my main page is loading slow. ive checked back on and off for the past few hours and its been doing the same thing.

[mdraughn]

I've been seeing something similar too. My website gets all its photographs served by smugmug, and they've been taking longer than usual to load.

Sometimes.

It comes and goes, and of course I have no way to know if its my connection or not.

[digitalpins]

yep I was testing a slideshow of mine right now and its running really slow

[jww]

same thing is happening to me as we speak. im connecting from my school's T3 line and my main page is loading slow. ive checked back on and off for the past few hours and its been doing the same thing.
..I hadn't noticed it tonight although I have been uploading a few more albums and not really checking. When I first found out about it, I was talking to someone on my cell phone. They were telling me about how slow my new galleries were loading and were concerned. I attempted to pull one up and also found it took forever to load. We are on different ISP's in two different parts of the country. Right now it seems fine..

jww - www.jwwwebdesign.smugmug.com (http://www.jwwwebdesign.smugmug.com)

[Wireless]

Sorry to hear people are having trouble!

Traceroutes, or even better, the IP address (publicly addressable) would be really helpful to troubleshoot. I'm not seeing anything on our end to indicate a problem (which doesn't mean there isn't one) at the moment.

Windows:
Start > Run > type 'cmd.exe' (w/o ticks), and then 'tracert www.smugmug.com' into the command window

OS X:
Applications > Utilities > Terminal > 'traceroute www.smugmug.com' (w/o ticks) into the terminal

Cut/paste into a PM to me or into this thread.

[Baldy]

Andrew, we're getting similar feedback at ADVrider. Some guy posted his traceroute there:

http://www.advrider.com/forums/showthread.php?p=3156505

[gus]

For what its worth baldy ..im noticing a def slow down from here as well.

[NikonGirl]

It was slow for me too on Tuesday night. Doesn't seem so bad tonight (in fact it's actually quite fast), but when I needed speed the most, Smugmug didn't come through for me. I had a few family members over Tuesday night and we were all looking at pictures of my galleries. It was so slow (a minute to load a single photo) we finally gave up.

Reminds me of a recent experience staying at a hotel. I called the front desk for extra pillows and was told they didn't have any! Now to me, at the end of the day, having extra pillows for a guest's comfort is their main job. When I lay down to sleep, I don't care about swimming pools, free continental breakfast, or jacuzzi tubs. I care about pillows.

So how does this relate? Because when I sit down in front of my computer to show my Smugmug galleries to my famliy, that is Smugmug's main job. At that moment, I don't care about print options, or gallery options, or other features. I want my photos to display fast. It's a photo sharing site. And by golly, I want a fast viewing experience every single time I log on.

Will I stay again at that same hotel? Probably. It's convenient, reasonably priced and the bed was comfortable. Will I leave Smugmug for another site? No. Smugmug is great 99.9% of the time. It's that 0.1% that frustrates me.

Oh well...if Smugmug were perfect, what would we all talk about!!
:):

[gpphotos]

i ran two different traces from my home computer (comcast)

here's both tracerts.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert www.smugmug.com

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:

1 24 ms 23 ms 23 ms 73.25.112.1
2 24 ms 24 ms 27 ms 68.86.139.37
3 22 ms * 10 ms 10g-8-1-ar02.augusta.ga.augusta.comcast.net [68.
86.138.33]
4 24 ms 25 ms 24 ms 68.86.139.142
5 29 ms 27 ms 27 ms 12.118.184.13
6 46 ms 48 ms 45 ms gbr1-p70.attga.ip.att.net [12.123.197.186]
7 46 ms 49 ms 45 ms tbr1-p013502.attga.ip.att.net [12.122.12.13]
8 44 ms 45 ms 45 ms tbr2-cl17.wswdc.ip.att.net [12.122.10.69]
9 40 ms 41 ms 45 ms gar1-p360.abnva.ip.att.net [12.123.8.45]
10 * * * Request timed out.
11 51 ms 51 ms 49 ms tge7-3.fr3.lga.llnw.net [69.28.171.158]
12 64 ms 66 ms 61 ms tge2-1.fr3.ord.llnw.net [69.28.171.193]
13 104 ms 108 ms 112 ms tge1-2.fr3.sjc.llnw.net [69.28.171.66]
14 112 ms 109 ms 96 ms e5-3.fr1.sjc.llnw.net [69.28.148.129]
15 107 ms 106 ms 107 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

16 113 ms 117 ms 118 ms hera.smugmug.com [63.81.134.23]

Trace complete.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Owner>tracert www.smugmug.com

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:

1 10 ms 26 ms 23 ms 73.25.112.1
2 33 ms 27 ms 24 ms 68.86.139.37
3 24 ms 24 ms * 10g-8-1-ar02.augusta.ga.augusta.comcast.net [68.
86.138.33]
4 24 ms 23 ms 23 ms 68.86.139.142
5 27 ms 27 ms 26 ms 12.118.184.13
6 44 ms 45 ms 33 ms gbr1-p70.attga.ip.att.net [12.123.197.186]
7 44 ms 43 ms 43 ms tbr1-p013502.attga.ip.att.net [12.122.12.13]
8 42 ms 42 ms 43 ms tbr2-cl17.wswdc.ip.att.net [12.122.10.69]
9 42 ms 41 ms 40 ms gar1-p360.abnva.ip.att.net [12.123.8.45]
10 * * * Request timed out.
11 50 ms 96 ms 55 ms tge7-3.fr3.lga.llnw.net [69.28.171.158]
12 63 ms 67 ms 63 ms tge2-1.fr3.ord.llnw.net [69.28.171.193]
13 103 ms 103 ms 91 ms tge1-2.fr3.sjc.llnw.net [69.28.171.66]
14 111 ms 110 ms 111 ms e5-3.fr1.sjc.llnw.net [69.28.148.129]
15 105 ms 104 ms 107 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

16 115 ms 111 ms 110 ms hera.smugmug.com [63.81.134.23]

Trace complete.

[gpphotos]

looks like there's a problem with an AT&T router, which is really not uncommon. unfortunatly i doubt andy can wave his magic wand to fix the problem either.

[mdraughn]

I just went through about a minute of slow- (or not-at-all-) loading images. Traceroute looks pretty fast, though...

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 * * * Request timed out.
2 14 ms 14 ms 14 ms 220.ge-0-1-0.cr2.chi1.speakeasy.net [69.17.83.15
3]
3 15 ms 14 ms 16 ms rt1ec-equinix.il.shawcable.net [206.223.119.20]
4 14 ms 15 ms 14 ms rd1ec-ge0-0-0.il.shawcable.net [66.163.65.17]
5 15 ms 14 ms 15 ms rc1ch-pos5-0.il.shawcable.net [66.163.65.9]
6 74 ms 75 ms 74 ms rc2sj-pos0-0.cl.shawcable.net [66.163.77.74]
7 * * * Request timed out.
8 84 ms 77 ms 74 ms hera.smugmug.com [63.81.134.23]
Trace complete.

[mdraughn]

And now, just a few minutes later, I can reload a web page full of 25 custom-render targeted images and they load almost faster than I can scroll down the page.

Intermittent performance problems that you can't see from your data center? :dunno You have my sympathy.

[gpphotos]

yea...after working for nortel networks and dealing with their OC-256 and other fiber backbone problems, i can tell ya its a pain to track problems when you're dealing with equipment from a bunch of different companies :cry

[dmc]

serious dog today.....

[BeachBill]

serious dog today.....
Oh yes, very bad. Some pages don't even complete loading...

And it's not a connectivity issue...

Tracing route to www.smugmug.com (http://www.smugmug.com) over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 127.0.0.1
2 <1 ms <1 ms <1 ms 10.110.0.43
3 <1 ms <1 ms <1 ms 12.170.70.1
4 8 ms 4 ms 2 ms 12.127.139.85
5 3 ms 2 ms 4 ms gbr6-p80.la2ca.ip.att.net [12.123.199.206]
6 4 ms 3 ms 4 ms tbr2-p013601.la2ca.ip.att.net [12.122.11.157]
7 2 ms 2 ms 2 ms gar2-p3152.lsnca.ip.att.net [12.123.222.61]
8 2 ms 3 ms 4 ms 12.118.42.26
9 14 ms 14 ms 16 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
10 11 ms 12 ms 13 ms e5-3.fr1.sjc.llnw.net [69.28.148.129]
11 14 ms 17 ms 16 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

12 16 ms 16 ms 16 ms hera.smugmug.com [63.81.134.23]

Trace complete.

[Elysium]

Really slow for me as well.

[happytraveller]

Just signed up to smugmug and I must have picked a bad day. Uploading was so painfully slow which decreased throughout the day so much that I thought I was travelling back in time.

After about 4 hours of uploading a few photos, I thought I'd edit the keywords. Well it's official, I've lost the will to live. 20 mins to change one keyword! What's going on?

I've spent the last couple of weeks comparing various phto hosting sites and have been impressed with smugmug so far. Since joining up it's been the most frustrating experience.

Please tell me it's just a momentary glitch. If not then I'll have to go elsewhere, and that would be a shame.

Any advice on what I could be contributing to this snails pace is most welcome.

Thanks a lot.

happytraveller.

[Newsy]

Just a bad day. Exceptionally bad.

.

[Andy]

Any advice on what I could be contributing to this snails pace is most welcome.


Hi happytraveller, many thanks for joining us. Yeah, I'm sure this is momentary. Things in general zip along. Lots of factors involved, too:

1) uploading: your speed, and the quality of your connection - have a go at the line quality test that's linked on this help page, and give us back the link that's in the results: http://www.smugmug.com/help/problems

2) general browsing - again, lots of factors, what will really help us is if you can give us a traceroute from you to us: http://www.dgrin.com/showthread.php?p=370725#post370725

Thanks

[happytraveller]

Hi happytraveller, many thanks for joining us. Yeah, I'm sure this is momentary. Things in general zip along. Lots of factors involved, too:

1) uploading: your speed, and the quality of your connection - have a go at the line quality test that's linked on this help page, and give us back the link that's in the results: http://www.smugmug.com/help/problems

2) general browsing - again, lots of factors, what will really help us is if you can give us a traceroute from you to us: http://www.dgrin.com/showthread.php?p=370725#post370725

Thanks

Thank's Andy.

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 34 ms 6 ms 5 ms 10.232.92.1
2 15 ms 9 ms 7 ms renf-t2cam1-a-v135.inet.ntl.com [80.4.65.217]
3 13 ms 8 ms 8 ms renf-t2core-a-ge-wan63.inet.ntl.com [62.254.191.
65]
4 10 ms 7 ms 6 ms ren-bb-a-so-200-0.inet.ntl.com [62.253.184.81]
5 19 ms 19 ms 17 ms bre-bb-b-so-110-0.inet.ntl.com [62.253.185.166]
6 35 ms 23 ms 23 ms telc-ic-1-so-700-0.inet.ntl.com [62.253.185.74]
7 19 ms 17 ms 17 ms lon.he.net [195.66.226.21]
8 88 ms 90 ms 99 ms pos4-1.gsr12416.nyc.he.net [216.218.200.101]
9 158 ms 155 ms 181 ms pos0-1.gsr12416.sjc2.he.net [216.218.223.133]
10 158 ms 156 ms 156 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]
11 158 ms 159 ms 159 ms hera.smugmug.com [63.81.134.23]
Trace complete.

Here's my tracer route. Not sure if it's good or bad, but smugmug is still slower than any other site.

Oh, I'm on Windows XP, using the latest IE. (please don't judge me!)

happytraveller.

[Andy]

Oh, I'm on Windows XP, using the latest IE. (please don't judge me!)

happytraveller.

:lol3 we don't judge anyone :) thanks I'll make sure Wireless sees this.

[mdraughn]

In another thread, Baldy mentioned that this site had stunning photos, so I took a look:

http://smhs-images.smugmug.com/

When I clicked on the upper left-hand image, there was a very long pause before the "popular photos" page appeared. I'm not talking about the load time for all those thumbnails, this was before they started. After it loaded, I clicked refresh, and it only took 2 or 3 seconds before the thumbnails started loading.

As soon as I saw the problem with the first page, I launched a traceroute:

Tracing route to smhs-images.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 * * * Request timed out.
2 13 ms 15 ms 14 ms 220.ge-0-1-0.cr2.chi1.speakeasy.net [69.17.83.15
3]
3 15 ms 14 ms 14 ms rt1ec-equinix.il.shawcable.net [206.223.119.20]
4 14 ms 15 ms 14 ms rc2ch-pos4-0.il.shawcable.net [66.163.65.13]
5 14 ms 15 ms 15 ms rc1ch-ge1-0-0.il.shawcable.net [66.163.65.1]
6 73 ms 73 ms 73 ms rc2sj-pos0-0.cl.shawcable.net [66.163.77.74]
7 * * * Request timed out.
8 75 ms 75 ms 75 ms hera.smugmug.com [63.81.134.23]
Trace complete.

Good luck.

[jww]

In another thread, Baldy mentioned that this site had stunning photos, so I took a look:

http://smhs-images.smugmug.com/

When I clicked on the upper left-hand image, there was a very long pause before the "popular photos" page appeared. I'm not talking about the load time for all those thumbnails, this was before they started. After it loaded, I clicked refresh, and it only took 2 or 3 seconds before the thumbnails started loading.

As soon as I saw the problem with the first page, I launched a traceroute:

Tracing route to smhs-images.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 * * * Request timed out.
2 13 ms 15 ms 14 ms 220.ge-0-1-0.cr2.chi1.speakeasy.net [69.17.83.15
3]
3 15 ms 14 ms 14 ms rt1ec-equinix.il.shawcable.net [206.223.119.20]
4 14 ms 15 ms 14 ms rc2ch-pos4-0.il.shawcable.net [66.163.65.13]
5 14 ms 15 ms 15 ms rc1ch-ge1-0-0.il.shawcable.net [66.163.65.1]
6 73 ms 73 ms 73 ms rc2sj-pos0-0.cl.shawcable.net [66.163.77.74]
7 * * * Request timed out.
8 75 ms 75 ms 75 ms hera.smugmug.com [63.81.134.23]
Trace complete.

Good luck.

Hi SmugMug,

Any updates? I still see some occasional slowdowns, but not like it was last week. I haven't seen any responses to the trace routes given to you. Did this become a non issue??

thanks,
jww - jwwwebdesign.smugmug.com

[Andy]

Hi SmugMug,

Any updates? I still see some occasional slowdowns, but not like it was last week. I haven't seen any responses to the trace routes given to you. Did this become a non issue??

thanks,
jww - jwwwebdesign.smugmug.com
It's a very important issue - and Wireless will respond when he can - it's been a busy couple of weeks/weekends, moving data center and installing new gear. Stay tuned and thanks for your patience.

[BeachBill]

Page loading / timeout issues are back this morning. Sometimes it's just one or two thumbnails not loading and other times the initial page load is timing out. Traceroute is fine:

Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms <deleted for privacy>
2 <1 ms <1 ms <1 ms <deleted for privacy>
3 <1 ms <1 ms <1 ms <deleted for privacy>
4 2 ms 2 ms 2 ms 12.127.139.85
5 3 ms 3 ms 3 ms gbr6-p80.la2ca.ip.att.net [12.123.199.206]
6 4 ms 3 ms 4 ms tbr2-p013601.la2ca.ip.att.net [12.122.11.157]
7 3 ms 2 ms 2 ms gar2-p3152.lsnca.ip.att.net [12.123.222.61]
8 2 ms 3 ms 4 ms 12.118.42.26
9 20 ms 14 ms 14 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
10 13 ms 12 ms 12 ms e5-3.fr1.sjc.llnw.net [69.28.148.129]
11 15 ms 13 ms 14 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.223.117.70]

12 16 ms 17 ms 15 ms hera.smugmug.com [63.81.134.23]

Trace complete.

[DodgeV83]

My page has also been having trouble today :(

[jww]

It's a very important issue - and Wireless will respond when he can - it's been a busy couple of weeks/weekends, moving data center and installing new gear. Stay tuned and thanks for your patience.

Hi Andy,

Thanks for your reply.

I didn't realize that you were moving a data center and installing new gear. I hadn't seen that in any of the posts or announcements. Perhaps that is part of the problem?

Last week you had suggested that it was probably due to my huge albums and in thumbnail view which was not the case. Seeing how others are also experiencing the issue, I figured it was a larger priority, but concerned that no real resolution or root cause had yet been identified, or at least been shared in this thread.

Thanks for your help,
jww - www.jwwwebdesign.smugmug.com (http://www.jwwwebdesign.smugmug.com)

[dmc]

in case anyone is counting...... It either works fine, or I get these long pauses..... kind like water torture... :rolleyes

[Wireless]

We haven't actually installed any new hardware in awhile, nor should the moves we've done caused any slowness (you can see the result of that in the 'Photo Not Found' thread). Tonight will be the real user-impacting result of the move as we finish it off with stuff that must be shut down.

Unfortunately, there are many components between end users and our systems. Here are a few things we've got on the plate to tweak the knobs that should address some of the delays people have been seeing.

We're going to shift back some capacity from the upload to the web cluster. We had reassigned a few machines to help handle the extra-watermarking that resulted from our feature release. This has calmed down, so hopefully we can put them back today, certainly by end of Maintenance tonight.

I'm also not pleased with some of the traceroutes I've seen across the country recently. We are going to be changing some of our transit providers in the next few weeks, as well as optimize some of our peering to get us closer to everyone and remove laggy or unnecessary networks.

We're also going to be taking in more hardware over the next month to push our capacity capability far beyond the next Rafa event. New routers, load balancers, and a pile of servers. The network components are here, and will be installed very soon.

Again, sorry for any substandard performance. We're working to make things better. Back to the datacenter for me!

[BeachBill]

Again, sorry for any substandard performance. We're working to make things better. Back to the datacenter for me!

Wireless, thanks so much for the explanation. I think you've got it figured out (the resources moved to the upload cluster probably caused what we are seeing).

[Dennis]

SLOW browsing from my DS3 connection at work this afternoon ...

Traceroute looks OK ...

-----
Tracing route to smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 16 ms <10 ms <10 ms 10.11.200.254
2 <10 ms <10 ms <10 ms 67.32.105.214
3 <10 ms <10 ms <10 ms 68.152.225.169
4 <10 ms 16 ms <10 ms 207.203.159.81
5 <10 ms 15 ms <10 ms 65.83.237.162
6 <10 ms 15 ms <10 ms pxr00asm-2-0-0.bellsouth.net [65.83.236.2]
7 16 ms 31 ms 31 ms 0.so-2-0-0.GW13.ATL5.ALTER.NET [157.130.71.169]
8 16 ms 31 ms 31 ms 0.so-0-1-0.XL2.ATL5.ALTER.NET [152.63.84.102]
9 94 ms 110 ms 93 ms 0.so-3-0-0.XL2.SCL2.ALTER.NET [152.63.48.94]
10 94 ms 109 ms 94 ms POS5-0.XR2.SJC7.ALTER.NET [152.63.52.142]
11 94 ms 109 ms 109 ms POS7-0.GW2.SJC7.ALTER.NET [152.63.51.49]
12 94 ms 109 ms 110 ms smugmug-gw2.customer.alter.net [157.130.201.38]
13 94 ms 109 ms 110 ms hera.smugmug.com [63.81.134.23]
Trace complete.

[Wireless]

Who watches the watchers?

Looks like our monitoring system decided to take a long jump off a cliff over the weekend and we were operating at a severely reduced load of servers this morning/afternoon (and perhaps Sunday evening, our busiest).

Everything should be stabilized by now, and we'll see if some extra web servers make things even better. Sorry about that. I doubt that had anything to do with stuff from last week, though.

[jww]

Who watches the watchers?


... in this case, I think we do. :thumb

[dirtbikejunkie]

Everything should be stabilized by now

still bad here...

I hate to complain, but lately sm perfomance has really been disappointing me. I am a huge fan of sm and have turned numerous friends onto it, but they have practically bitched me out because they've paid for a service that now that are not happy with.

I think there should be less focus on new features and more focus on making sm snappy and fast. I know sm has grown tremendously and with that large traffic, etc.

[NikonGirl]

It is so slow again today! What is going on? I tried showing some vacation pictures to a co-worker and we finally gave up! I click on a picture and wait and wait and wait.

I am really disappointed. I agree with dirtbikejunkie, forget the new features until you can make the viewing experience faster. Is it too much to expect that I should be able to click on a picture and view it with out waiting?

[NikonGirl]

Just for the record, I was showing this gallery, and I just tested it again. I clicked on a picture and counted to 56 before it displayed. I clicked on another picture and counted to 63.
http://www.yolanda.smugmug.com/gallery/230280/1/8935453

When that happens, you just give up.

[chaberlack]

It is so slow again today! What is going on? I tried showing some vacation pictures to a co-worker and we finally gave up! I click on a picture and wait and wait and wait.

I am really disappointed. I agree with dirtbikejunkie, forget the new features until you can make the viewing experience faster. Is it too much to expect that I should be able to click on a picture and view it with out waiting?

I'm having the same problem. Extremely frustrating.

[enigmatic]

I'm having the same problem. Extremely frustrating.

I'm having the same problem... it has no problem getting to the site, navigating to categories... but doing anything inside of a gallery takes almost a minute to load the page.

[videoopp]

Very slow today here as well. I can understand how this could happen if a lot of new clients are joining up. Is there any official word on how SM is planning to deal with all of the extra trafic? As much as I love the service that SM is providing, I am not sure that my clients are going to want to hang around waiting for galleries to load up. Can we anticipate a resolution to the issues in the comming weeks?

Thanks

[bham]

What is kinda odd is that my site is coming to me decently fast with occasional slow spots but many other smugmugger sites I visit are not only slow, but I click on a pic, it acts like it is loading at the bottom of the page in IE then it says done in the IE status bar and the new image, page, etc never changed and didn't load.

Here is a traceroute. How do you copy this, I tried highlighting but didn't work so I screen captured and cropped.

http://www.smugmug.com/photos/91540486-M.jpg

[Steve Cavigliano]

Just for the record, I was showing this gallery, and I just tested it again. I clicked on a picture and counted to 56 before it displayed. I clicked on another picture and counted to 63.
http://www.yolanda.smugmug.com/gallery/230280/1/8935453

When that happens, you just give up.

LOL ....NG

My wife was showing a co-worker some pics on my galleries and they had the same issues. So much so that they thought my wife's PC was bad or that they had lost their internet connection. At least 30 seconds to get to a new gallery and over a minute to load up a selected image.

The last 2 "SLOW Smugmug" threads I have posted to have been hard deleted. :huh I hope this one hangs around a bit longer :D

Steve

[Andy]

The last 2 "SLOW Smugmug" threads I have posted to have been hard deleted. :huh

No threads have been deleted. See your other posting, I replied to that one, with a link to the thread you are looking for.

[Steve Cavigliano]

No threads have been deleted. See your other posting, I replied to that one, with a link to the thread you are looking for.

My bad :rolleyes I must have missed those. Old eyes and a really old brain...lol

Steve

[3rdPlanetPhotography]

My site is DOG slowwww tooo. And my stats are all zero'd out.:dunno

[ivar]

My site is DOG slowwww tooo. And my stats are all zero'd out.:dunnoThe stats are being worked on: http://www.dgrin.com/showthread.php?t=41454

[greenpea]

This is what I get when doing a tracert to smugmug from the University of Washington. And we've probably got the fastest connection to the net in the state.

C:\>tracert www.smugmug.com (http://www.smugmug.com)
Tracing route to hera.smugmug.com [63.81.134.23]
over a maximum of 30 hops:
1 Destination host unreachable.
Trace complete.
C:\>

[tbrunswick]

Hey all. I'm also a big SmugMug fan but have been a little frustrated with the recent slowness issues. My site has been almost unusable today. Any update on what's happening? In general, I've been extremely happy with SM and use the forum frequently to troubleshoot my questions. Thanks to all you out there. Tony www.tonybrunswick.com (http://www.tonybrunswick.com)

[W.W. Webster]

SmugMug is unusable for me right now, as it was last night.

[Andy]

SmugMug is unusable for me right now, as it was last night.
Try again now, Ross?

EDIT: PS, sorry it was slow on your birthday! Happy Bday, btw :D

[NikonGirl]

It's working fine for me now (even though you didn't ask me to try it again).

Thank you.

[W.W. Webster]

Try again now, Ross? PS, sorry it was slow on your birthday! Happy Bday, btw :DYip, it's suddenly performing again - thanks. :thumb

Thanks also for the birthday greetings, but I wasn't trying to use SmugMug on my birthday. I'm busy trying to get loaded photos from a surprise birthday golfing trip to Australia over the weekend that my family sprung on me and joined me on! :D

[Andy]

It's working fine for me now (even though you didn't ask me to try it again).

Thank you.
:wave Hi Yolanda, sorry I can't answer each post personally, if I could I would :D

[NikonGirl]

I didn't expect a personal reply Andy. Sorry if it seemed that way. I just thought it odd that so many people had posted here about problems they were having, then you only seemed to respond to one person. Perhaps a generic post asking everybody to try it again would have seemed best.

But no matter...things are working now, and that's all I care about. Thanks again.

[Andy]

I didn't expect a personal reply Andy. Sorry if it seemed that way. I just thought it odd that so many people had posted here about problems they were having, then you only seemed to respond to one person. Perhaps a generic post asking everybody to try it again would have seemed best.

But no matter...things are working now, and that's all I care about. Thanks again.
Hi Yolanda - I'll remember that next time - sorry :D It's been a hairy day!