Customer Orders Missing

[Stormdancing]

I have two customers who each claimed they placed two separate orders, days apart.

I only see one order for each person.

Help please.

heartsfire.smugmug.com

Dana

[Andy]

I have two customers who each claimed they placed two separate orders, days apart.

I only see one order for each person.

Help please.

heartsfire.smugmug.com

Dana
Hi Dana,
Stby I'll check.

[Stormdancing]

order # 160821
order # 160592

These are the orders I see. These ladies are some of our local librarians, so they are no all together computer illiterate. Something is strange somewhere.

Edited - I don't want my customer's emails on here.

[Andy]

I have two customers who each claimed they placed two separate orders, days apart.

I only see one order for each person.

Help please.

heartsfire.smugmug.com

Dana


This gallery: http://www.smugmug.com/gallery/1783628/6/88713287/Medium
You must have had no pricing on the photos when the customer ordered, because these are at retail pricing, and therefore the order won't show in your orders reporting in your control panel.

See my blog, how to block "at cost" sales effectively:
http://blogs.smugmug.com/pros/2005/07/19/how-to-block-at-cost-sales/

Does this help explain things?

[Stormdancing]

OK well that's a fine way to start out. &*(%R&*#(@&*()&*(

So now the question remains - how do I/they track these orders?

[Stormdancing]

Ok have set the pricing to 0, fiddled with a gallery that I didn't have for sale, logged out, tested it and seems ok. I just tested one size, so I will have to do more testing later for that. I also checked the umpteen galleries that I had already custom priced and they seem to be ok and still have that custom pricing intact.

So much to learn on this. I haven't even had time to customize the page at all. People are beating my door down to buy pictures. LOL That's a good thing except when I screw up and sell them at cost. Oh boy.

[Andy]

OK well that's a fine way to start out. &*(%R&*#(@&*()&*(

So now the question remains - how do I/they track these orders?
You can't. They can, and we (SmugMug) Can.

Send an email to help@smugmug.com with the email addresses of the buyers and our help staff will help you :)

[Stormdancing]

You can't. They can, and we (SmugMug) Can.

Send an email to help@smugmug.com with the email addresses of the buyers and our help staff will help you :)

Ok thanks for the quick response and help Andy.

[DTMPhotos]

Set your portfolio pricing to be .01 (1 cent) profit. At least that way, if you ever have an item that you missed setting your "real" prices for, you'll see it sell AND you'll be able to track all orders. Gallery pricing trumps portfolio. (and individual image trumps gallery)...

Now I never worry about whether I'm seeing all sales AND I can quickly see if there's been an error in my pricing setup...

D.

[Mike Lane]

Set your portfolio pricing to be .01 (1 cent) profit. At least that way, if you ever have an item that you missed setting your "real" prices for, you'll see it sell AND you'll be able to track all orders. Gallery pricing trumps portfolio. (and individual image trumps gallery)...

Now I never worry about whether I'm seeing all sales AND I can quickly see if there's been an error in my pricing setup...

D.

You could of course set your portfolio pricing to be something a little bit more along the lines of your minimum base prices (which probably isn't just $.01 higher than cost). That way you can track orders and still make a bit of profit even if you did forget to set pricing for a gallery.

[Stormdancing]

You could of course set your portfolio pricing to be something a little bit more along the lines of your minimum base prices (which probably isn't just $.01 higher than cost). That way you can track orders and still make a bit of profit even if you did forget to set pricing for a gallery.

I like DTM's idea, but I like yours better. :D