Welcome to the SmugMug Pro Sales Support Forum!

[Andy]

Here's where our Pros can get down and dirty with questions, discussion, comments on:


Event Marketing (http://www.dgrin.com/showthread.php?t=161053)
Coupons (http://www.dgrin.com/showthread.php?t=152123)
Packages (http://www.dgrin.com/showthread.php?t=161052)
Selling on SmugMug
Custom Pro Pricing
CNAME - Using Your Own Domain
Printing
Digital Downloads
Watermarking
Image Protection
Proof Delayed Shipping
Backprinting
Sales reporting, payment
and more!


Keep in mind that we'll still use the other forums here on Dgrin for all sorts of stuff that relates to pros, too, namely:

SmugMug Support (http://www.dgrin.com/forumdisplay.php?f=12) where you'll find all general support

SmugMug Customization (http://www.dgrin.com/forumdisplay.php?f=31) for all your customizing needs

Mind Your Own Business (http://www.dgrin.com/forumdisplay.php?f=29) for the business of pro photography

Anything we can do to help you further your sales efforts, this is the place to ask!

[James S]

Awesome addition. Now maybe we can offer photo packages soon:thumb

[aporia]

Great addition. Thanks, Andy.:thumb

[Flying M Services]

When I log on to my site using www.mycname.com I dont get my bio photo, if I log on to www.mycname.smugmug.com it does come up. If I log on the click on my home page nav link then it will come up, but I would like it to come up when my visters log on.:scratch

[Andy]

When I log on to my site using www.mycname.com I dont get my bio photo, if I log on to www.mycname.smugmug.com it does come up. If I log on the click on my home page nav link then it will come up, but I would like it to come up when my visters log on.:scratch
Hi, we need your real site name to help you :)

:wave welcome!

[! Saltwater Photography]

Hi, we need your real site name to help you :)

:wave welcome!

Hi Andy,

I am having some trouble setting up a CNAME record, as I have recently changed my webhost (it was working successfully before that). My new web host is www.smartyhost.com.au (http://www.smartyhost.com.au)

They say they have set up a CNAME of images.saltwaterphotography.com pointing to the server www.smugmug.com (http://www.smugmug.com) and I have made the appropriate adjustment in my smugmug control panel however it doesn't seem to be working.

Can you help..??

Luke

[Andy]

Hi Andy,

I am having some trouble setting up a CNAME record, as I have recently changed my webhost (it was working successfully before that). My new web host is www.smartyhost.com.au (http://www.smartyhost.com.au)

They say they have set up a CNAME of images.saltwaterphotography.com pointing to the server www.smugmug.com (http://www.smugmug.com) and I have made the appropriate adjustment in my smugmug control panel however it doesn't seem to be working.

Can you help..??

Luke
duplicate posting, already answered your other post :D

[vegasphotog]

I search around a bit....but, is there a way to FTP up my images to the server/my pro account?

[rainforest1155]

I search around a bit....but, is there a way to FTP up my images to the server/my pro account?
Unfortunately there is not.

Sebastian

[vegasphotog]

Unfortunately there is not.

Sebastian

Ok..thanks for the reply!:rolleyes

[Tara]

Hi,

I am in the process of creating a CNAME but I do not want to say goodbye to my >>>.smugmug.com Can I have both??:D and if so, do I need to do anything?

Thanks,
T

Here's where our Pros can get down and dirty with questions, discussion, comments on:

Selling on SmugMug
Custom Pro Pricing
CNAME - Using Your Own Domain
Printing
Digital Downloads
Watermarking
Image Protection
Proof Delayed Shipping
Backprinting
Sales reporting, payment
and more!
Keep in mind that we'll still use the other forums here on Dgrin for all sorts of stuff that relates to pros, too, namely:

SmugMug Support (http://www.dgrin.com/forumdisplay.php?f=12) where you'll find all general support

SmugMug Customization (http://www.dgrin.com/forumdisplay.php?f=31) for all your customizing needs

Mind Your Own Business (http://www.dgrin.com/forumdisplay.php?f=29) for the business of pro photography

Anything we can do to help you further your sales efforts, this is the place to ask!

[Andy]

Hi,

I am in the process of creating a CNAME but I do not want to say goodbye to my >>>.smugmug.com Can I have both??:D and if so, do I need to do anything?

Thanks,
T
Hi Tara, both will always work :thumb

[MandyBonds]

Here's where our Pros can get down and dirty with questions, discussion, comments on:


Selling on SmugMug
Custom Pro Pricing
CNAME - Using Your Own Domain
Printing
Digital Downloads
Watermarking
Image Protection
Proof Delayed Shipping
Backprinting
Sales reporting, payment
and more!


Keep in mind that we'll still use the other forums here on Dgrin for all sorts of stuff that relates to pros, too, namely:

SmugMug Support (http://www.dgrin.com/forumdisplay.php?f=12) where you'll find all general support

SmugMug Customization (http://www.dgrin.com/forumdisplay.php?f=31) for all your customizing needs

Mind Your Own Business (http://www.dgrin.com/forumdisplay.php?f=29) for the business of pro photography

Anything we can do to help you further your sales efforts, this is the place to ask!

I have a smugmug site and a photobiz site. I was wanting to know if I can somehow make my shopping cart through smugmug link to photobiz shopping cart, so that I can use the lab of my choice. Is there any way to do this? All of my client galleries are on my smugmug site, and these are the photographs that I am interested in selling. Thanks, in advance for any help that you may be able to give. The website I am using is www.mandybonds.com

[denisegoldberg]

I have a smugmug site and a photobiz site. I was wanting to know if I can somehow make my shopping cart through smugmug link to photobiz shopping cart, so that I can use the lab of my choice. Is there any way to do this? All of my client galleries are on my smugmug site, and these are the photographs that I am interested in selling. Thanks, in advance for any help that you may be able to give. The website I am using is www.mandybonds.com (http://www.mandybonds.com)
The only way that I'm aware of where you can sell on your smugmug site and direct the fulfillment elsewhere is to set up a mechanism for selecting photos via something like Google Checkout or Paypal. You would have to place the orders to the photo processing site yourself. I just did a search in the customization forum for "google checkout" and came up with quite a few threads.

I'm pretty sure that there are feature requests for outside fulfillment, but you might want to add your request to the features request thread in the smugmug support forum.

--- Denise

[MandyBonds]

The only way that I'm aware of where you can sell on your smugmug site and direct the fulfillment elsewhere is to set up a mechanism for selecting photos via something like Google Checkout or Paypal. You would have to place the orders to the photo processing site yourself. I just did a search in the customization forum for "google checkout" and came up with quite a few threads. Here are the results of my search (done on 2/1/08, so if you're looking at this days later you may be better off repeating the search) - http://www.dgrin.com/search.php?searchid=855278.

I'm pretty sure that there are feature requests for outside fulfillment, but you might want to add your request to the features request thread in the smugmug support forum.

--- Denise


Denise,
Thank you for your help! :barb :barb I already have a merchant account to accept the payment. What I am wanting to do is somehow link the pictures in my smugmug client galleries to my photobiz shopping cart so that I can place the orders myself through Millers lab. So when a customer clicks buy photo instead of it bringing it to the smug mug shopping cart it http://s3.amazonaws.com/advrider/wings.gifwould bring them to my other shopping cart. Does anyone know if this is possible? I saw somewhere where Andy wrote that in order to fulfill your own orders you had to have you own cart. But I am not sure how to make it work. Thanks for you response!

[denisegoldberg]

Denise,
Thank you for your help! :barb :barb I already have a merchant account to accept the payment. What I am wanting to do is somehow link the pictures in my smugmug client galleries to my photobiz shopping cart so that I can place the orders myself through Millers lab. So when a customer clicks buy photo instead of it bringing it to the smug mug shopping cart it http://s3.amazonaws.com/advrider/wings.gifwould bring them to my other shopping cart. Does anyone know if this is possible? I saw somewhere where Andy wrote that in order to fulfill your own orders you had to have you own cart. But I am not sure how to make it work. Thanks for you response!
Mandy -
When a customer clicks buy photo they will be taken to the smugmug shopping cart. There currently isn't any other option.

You can add a checkout button to checkout via something like google checkout or paypal, but you will have to process the orders for your lab yourself. Do a search for "google checkout" in the customization forum and take a look at some of the threads in the results. I think that should give you an idea of how other people are handling things like this.

--- Denise

[Photobycate]

Hello,

A client of mine purchased two photos from my gallery. She received them on 4/30, but I do not see the sales listed under my pro stats. :dunno

FYI, my client was very pleased with the customer service from Smugmug and the way the photos were packaged and the quick turn around time. :thumb

Thanks,

[Andy]

Hello,

A client of mine purchased two photos from my gallery. She received them on 4/30, but I do not see the sales listed under my pro stats. :dunno

FYI, my client was very pleased with the customer service from Smugmug and the way the photos were packaged and the quick turn around time. :thumb

Thanks,Hi Cate, thanks!

Are you sure the sale was pro priced? Send an email to our support heroes http://www.smugmug.com/help/emailreal, and let us research it - we'll need your client's name, and email address to find the order.

Sounds like you'll want to triple-check your pro pricing, and make sure you have no items at default prices, which we won't report on to you.

Here's our help page:
http://www.smugmug.com/help/print-pricing

[Photobycate]

Yikes! No I have all of my pricing as default. I am changing that now. I didn't read the "gotcha", darn it.

I'm changing the pricing to pro now.

Thanks,

Cate



Hi Cate, thanks!

Are you sure the sale was pro priced? Send an email to our support heroes http://www.smugmug.com/help/emailreal, and let us research it - we'll need your client's name, and email address to find the order.

Sounds like you'll want to triple-check your pro pricing, and make sure you have no items at default prices, which we won't report on to you.

Here's our help page:
http://www.smugmug.com/help/print-pricing

[kolshots]

is there a way we can offer a discount to people wow by so much and also is there a way we can do packages like 5x7 and wallets and 8x10 thank you
heidi

[Andy]

is there a way we can offer a discount to people wow by so much and also is there a way we can do packages like 5x7 and wallets and 8x10 thank you
heidi
Hi Heidi, working on those - we don't have 'em yet. Be sure and subscribe to the RSS feed to our Release Notes: http://blogs.smugmug.com/release-notes/
so you don't miss any new announcements by us!

[kelleejeandesigns]

Here's where our Pros can get down and dirty with questions, discussion, comments on:


Selling on SmugMug
Custom Pro Pricing
CNAME - Using Your Own Domain
Printing
Digital Downloads
Watermarking
Image Protection
Proof Delayed Shipping
Backprinting
Sales reporting, payment
and more!


Keep in mind that we'll still use the other forums here on Dgrin for all sorts of stuff that relates to pros, too, namely:

SmugMug Support (http://www.dgrin.com/forumdisplay.php?f=12) where you'll find all general support

SmugMug Customization (http://www.dgrin.com/forumdisplay.php?f=31) for all your customizing needs

Mind Your Own Business (http://www.dgrin.com/forumdisplay.php?f=29) for the business of pro photography

Anything we can do to help you further your sales efforts, this is the place to ask!

Hi Andy,

I don't know if this is the right place to ask this, but it's worth a shot.

I just now realized that my clients cannot order their own photo cards. Is this true? Is there anyway they can?? Or can only I, the Pro User??

Will this ever be an option for the future? It would be a great one!!!!!!

Thanks!
kellee
www.kelleejeandesigns.smugmug.com

[kelleejeandesigns]

is there a way we can offer a discount to people wow by so much and also is there a way we can do packages like 5x7 and wallets and 8x10 thank you
heidi

Hi Heidi

I actually had the same question. I thought it would be cool to set my prices a tiny bit higher than normal, then be able to offer my clients a "discount code". This would be a great thing!

I also would love to see packages.

I am also extremely bummed that my clients cannot order their own photo cards!

Heidi, who do you order prints like packages and such now through? I am trying to decide if I should stick with smugmug or use a different lab..... such a tough decision.

Would love to hear comments!

kellee
www.kelleejeandesigns.smugmug.com

[kelleejeandesigns]

Hi Andy,

I don't know if this is the right place to ask this, but it's worth a shot.

I just now realized that my clients cannot order their own photo cards. Is this true? Is there anyway they can?? Or can only I, the Pro User??

Will this ever be an option for the future? It would be a great one!!!!!!

Thanks!
kellee
www.kelleejeandesigns.smugmug.com


I just did some further research, and it looks like my client CAN order photo cards ONLY if the image size is large enough. When I exported the image I made sure it was the amount of pixels suggested, but it is still saying that it is not large enough.

What can I do to make sure my image is large enough to be made into a photo card??

Thank you
kellee
www.kelleejeandesigns.smugmug.com

[bmg]

Hello,

I was wondering if we can do packages and customize them. If so, is there a tutorial on it.

Thanks
bmg

[Andy]

Hello,

I was wondering if we can do packages and customize them. If so, is there a tutorial on it.

Thanks
bmgNot yet but soon - we're actively working on them right now http://www.dgrin.com/showthread.php?t=120058

[takeflightphoto]

Andy,

I just tried to put the address: http://blogs.smugmug.com/release-notes/ into the RSS Feed Reader in Windows Live Mail and I got the error message: http://blogs.smugmug.com/release-notes/ is not a valid RSS Feed

Any suggestions?

[Andy]

Andy,

I just tried to put the address: http://blogs.smugmug.com/release-notes/ into the RSS Feed Reader in Windows Live Mail and I got the error message: http://blogs.smugmug.com/release-notes/ is not a valid RSS Feed

Any suggestions?Yup. Bottom of page is the rss link. Looks like this:

feed://http:blogs.smugmug.com/release-notes/feed/

[takeflightphoto]

Yup. Bottom of page is the rss link. Looks like this:

feed://http//blogs.smugmug.com/release-notes/feed/

AHA! thanks, Andy.


PS...it needs a : after the http to work.

[dtg56]

Im attempting to set up a gallery of several of my albums, the only thing that I have come up with inside the gallery that I have made is the names of the albums very small on the side of the page. I have been attempting to make a page that shows the different albums with say a sample photo in the album. Can you please help or provide me direction. The page is http://davegamblephotography.com/Pho...11259216_3X4ZS (http://davegamblephotography.com/Photography/Gallery-Art/11259216_3X4ZS)

Thank you

Dave
<!-- / message -->

[Allen]

Im attempting to set up a gallery of several of my albums, the only thing that I have come up with inside the gallery that I have made is the names of the albums very small on the side of the page. I have been attempting to make a page that shows the different albums with say a sample photo in the album. Can you please help or provide me direction. The page is http://davegamblephotography.com/Pho...11259216_3X4ZS (http://davegamblephotography.com/Photography/Gallery-Art/11259216_3X4ZS)

Thank you

Dave
<!-- / message -->
Did you see the response here? Please don't post twice, especially in two different forums.
http://www.dgrin.com/showthread.php?p=1344009#post1344009

[ChibiPhotography]

Here's where our Pros can get down and dirty with questions, discussion, comments on:
Backprinting
When using the template variables in the backprinting options, do we have the option to print the year only, not the whole date and time?

I would like to be able to use the year the photo was taken only.

Example with the template:
(c) SMUGDATETAKEN = (c) 04/17/2010 12:34:56 {current}
(c) SMUGYEARTAKEN = (c) 2010 {proposed}

Doug

[Andy]

When using the template variables in the backprinting options, do we have the option to print the year only, not the whole date and time?

I would like to be able to use the year the photo was taken only.

Example with the template:
(c) SMUGDATETAKEN = (c) 04/17/2010 12:34:56 {current}
(c) SMUGYEARTAKEN = (c) 2010 {proposed}

DougThanks for posting such a great, detailed feature request. If you don't mind, we'd love it if you would put your feature requests here: http://smugmug.uservoice.com

Thanks!

[billjef]

The Smug Mug ordering process is too complicated for my uninitiated computer and internet photography customers. I will lose customers because they are intimidated by the ordering process and the fact that Smug Mug Customer Service will not accept telephone calls from my customer who needs to have their hand held and be talked through the ordering process.

[Andy]

The Smug Mug ordering process is too complicated for my uninitiated computer and internet photography customers. I will lose customers because they are intimidated by the ordering process and the fact that Smug Mug Customer Service will not accept telephone calls from my customer who needs to have their hand held and be talked through the ordering process.

Hi, thanks for the feedback. I'm sorry that you've had this issue! We're doing millions of orders, so many are getting through. Exactly what are your customers telling you? We'd love to know more. Can you please write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Andy and give some more details? Thanks!

[Allen]

The MAJOR thing I see is that crazy +/- in the Qty. I've had to mention
to EVERYONE I've help order to click in there. Why not just a simple blank box
to enter a number like everywhere else on the net.

[Andy]

The MAJOR thing I see is that crazy +/- in the Qty. I've had to mention
to EVERYONE I've help order to click in there. Why not just a simple blank box
to enter a number like everywhere else on the net.

Thanks for the feedback, Al. You can also just enter a number if you like...

[Cdphotos]

I think it would be awesome to have a tool that tells you if your are within the average range for print prices within our area. This way we know if $10.79 for an 8×10 is about the average for all users in that geographical location or if its way over or way under the average.

what you think?