The Proof-delayed Shipping Thread (Tips, Questions)

[Andy]

SmugMug Help - Proof and Retouch (http://www.smugmug.com/help/proof-retouch-replace)

First tip: BE SURE to upload a file with large enough resolution (pixel dimensions) to support the largest size print you wish to sell. Here are (http://blogs.smugmug.com/pros/2006/01/09/new-minimum-print-resolutions/) our resolution minimums.

Second tip: THE ONLY WAY it works is if you use REPLACE PHOTO when you're ready to replace the original file with your new one. Read the help section carefully :D

Third tip: For proofs, you can upload your files fairly well smashed. Many of you pros shoot RAW + JPG. That's fine, upload the JPGs. Smash 'em, too. Here's a gallery with some examples from three Canon Cameras, at four different resolutions: http://www.smugmug.com/gallery/1972139

These files were all converted from RAW, at different sizes. Of course, this is all easy to do in batch mode if you do not shoot RAW+JPG. All the photos were saved at Photoshop JPG-7 (Yes, 7).

5D, 12 megapixel file, 1.3mb
5D, 6 megapixel file, 764kb
5D, 3 megapixel file, 440kb
5D, 1.5megapixel file, 312kb

1Ds Mark II, 16 megapixel file, 1.2Mb
1Ds Mark II, 6 megapixel file, 332kb
1Ds Mark II, 3 megapixel file, 540kb
1Ds Mark II, 1.5 megapixel file, 252kb
20D, 8 megapixel file, 1Mb
20D, 6 megapixel file, 828kb
20D, 3 megapixel file, 484kb
20D, 1.5 megapixel file, 348kb



Fourth tip: NOW, with the new ability in your pro sales page, your customers can buy, and crop or not crop as they choose. Upon notification of order, you, go into CP during the proof-delay period, view the order. You can reupload exact same file size and resolution, with color changes. Or, you can also reupload a new photo with much higher resolution if you wish. You must then see the new crop lines on the newly replaced photo, the crop would be off, so you MUST go to "adjust crop" and crop back to taste.

Fifth tip: Here's a sample real-live workflow :) http://www.dgrin.com/showthread.php?t=47687

EDIT, UPDATE: When YOU are logged in, order from proof delay, and the orders go right to print - even if there is proof delay on the gallery. As it should be! :clap

[BeachBill]

It would be really nice if there was an option to hold the order until flagged to ship instead of just the time delay. I see this biting some of us who go on vacations/photo shoots and don't have access to the Internet and/or our originals for an extended number of days...

[Andy]

It would be really nice if there was an option to hold the order until flagged to ship instead of just the time delay. I see this biting some of us who go on vacations/photo shoots and don't have access to the Internet and/or our originals for an extended number of days...
It would be nice, but customers don't want to wait that long. You can turn off ordering while you are away, or take a laptop and check your email :) I prefer the latter.

[dogwood]

First tip: BE SURE to upload a file with large enough resolution (pixel dimensions) to support the largest size print you wish to sell.

Hmmm-- I have a dilemna with this new feature.

If I size and optimize for the web (specifically the smugmug galleries-- 72 ppi, 450 pixels tall for verticals) so the photos look the best to viewers yet still small to discourage theft, then people can't order large size photos (even using proof delay). But if I post the large high res files (unretouced but still large enough to print)-- then the photos look weird and pixelated to website visitors.

I realize smugmug has to have the large file in case the pro doesn't upload a replacement (and you'd be stuck giving a refund)-- but I want my cake and want to eat it too!

Is there a way to set the proof delay to allow print orders on any size I specify off a file that is optimized ONLY for web display (72 ppi, 450 pixels tall)? I know I'll have to replace this file before the print order is processed.

That's how I originally thought this feature worked... but testing it out, I'm finding that's not the case.

[alixmiles]

I do not upload any of my files at the full resolution. I run them through i_view 32 before uploading them. So if I missed a deadline...they would get a file that was lower resolution and has a copyright statement right in the middle. Is smugmug requiring a specific size file to be uploaded to be able to use the proof delay?

Maybe I missed this...but is there a way to get an email for what has been ordered and fill the order yourself?

Thanks
Barry

[Andy]

I do not upload any of my files at the full resolution. I run them through i_view 32 before uploading them. So if I missed a deadline...they would get a file that was lower resolution and has a copyright statement right in the middle. Is smugmug requiring a specific size file to be uploaded to be able to use the proof delay?
Has to be as large as the minimum resolution for the largest size you'll print:
http://blogs.smugmug.com/pros/2006/01/09/new-minimum-print-resolutions/
[/quote]
Maybe I missed this...but is there a way to get an email for what has been ordered and fill the order yourself?[/QUOTE]

No, I'm afraid not, sorry.

[photogmomma]

How would this work:

(Because I'm doing this for friends for cheap, I want to make this easy on myself - hence this mode of working.)


I upload an image that is the highest resolution I can at a ratio of 4x6
They want an 8x10 so that's what they order
They crop their 8x10 how they think is "best", but after talking to me, I suggest something else
I have 3 day proofing turned on.
Can I recrop the image to 8x10, reupload it (replace photo) and will the image be printed how I uploaded last? Or will it crop some strange way because of how they told it to crop?Just trying to make things confusing! Did it work?

Thanks!

[Andy]

Or will it crop some strange way because of how they told it to crop?[

Thanks!

Yes, it would crop funny. This wouldn't work. You have to upload the same image, aspect ratio and don't recrop.

[photogmomma]

Yes, it would crop funny. This wouldn't work. You have to upload the same image, aspect ratio and don't recrop.

Bummer! LOL! But that's cool (and the answer I expected).

The proof delay is so awesome that I certainly can't complain! :rofl

[Techman1]

Yes, it would crop funny. This wouldn't work. You have to upload the same image, aspect ratio and don't recrop.

Andy (or anyone else that knows the answer:D),

I have a couple of questions relating to this:

(1) Regarding the above, if we have the delayed printing option turned on will we be able to see what the crop request looks like from our customers? This has been a problem with my customers in the past and I always ask them later if they cropped the photo (some have and most do not), but I didn't know unless I asked them.

(2) Is there a way to turn on this delayed printing option for all of my galleries or do I need to go back to each and every one of them to turn it on?

Thanks in advance and I hope things are going well.

Best regards,
Fred

[Andy]

Andy (or anyone else that knows the answer:D),

I have a couple of questions relating to this:

(1) Regarding the above, if we have the delayed printing option turned on will we be able to see what the crop request looks like from our customers? This has been a problem with my customers in the past and I always ask them later if they cropped the photo (some have and most do not), but I didn't know unless I asked them.
No, we don't have this abilty. I've asked, not sure if it can or will be done. Wish I had a abetter answer for you! In the meantime, be *sure* that your re-uploaded photo matches exactly to the original in terms of aspect ratio and size and crop.

(2) Is there a way to turn on this delayed printing option for all of my galleries or do I need to go back to each and every one of them to turn it on?

Gallery by gallery only - but you can make a template and then just apply that template :D
http://www.smugmug.com/help/picture-storage

[Techman1]

Andy,

Thanks for the SUPER QUICK reply (as always)! Not what I wanted to hear, but at least I know.

The first issue is real important and I'm glad that you already asked. Hopefully the development team will be able to come up with a way to show us the cropping selected on an image (or even if it was done or not).

Maybe even give us the ability to turn off cropping when we have setup delayed printing. This would give us the ability to crop the image when we upload it back to the server.

The second issue is just a hassle, but not a major deal.

Thanks again for helping all of us!

Best regards,
Fred

[sirsloop]

is the replace feature even working? Call me crazy, but I've been trying to upload a ~3MB file for like an hour. I orinignially thought it was the file size when I was trying to get an ~11MB file uploaded last night. I reduce the resolution one notch to like 8MB and it completed. Now im having the same issues with a super small file. I tried from my 10Mbps/1.5Mbps cable connection at home, and even VPN'd into work and tried from their Qwest T1. The upload seems to finish, then the website goes white and the picture does not appear to change. Anyone else experience this issue? I've tried using both firefox 1.5.0.6 and IE 6. :dunno

[Andy]

is the replace feature even working? Call me crazy, but I've been trying to upload a ~3MB file for like an hour. I orinignially thought it was the file size when I was trying to get an ~11MB file uploaded last night. I reduce the resolution one notch to like 8MB and it completed. Now im having the same issues with a super small file. I tried from my 10Mbps/1.5Mbps cable connection at home, and even VPN'd into work and tried from their Qwest T1. The upload seems to finish, then the website goes white and the picture does not appear to change. Anyone else experience this issue? I've tried using both firefox 1.5.0.6 and IE 6. :dunno
It's working here for me. Email me a LINK to the new file (upload it normally to a temporary gallery) ATTN: Andy help@smugmug.com and I'll see if I can get it done for you.

[dogwood]

I've said it before, but this feature is fantastic. It's the biggest time-saver and really is great. I love that I only have to do my final retouching on the images someone actually orders.

One idea though-- would it be possible to list the file name on the replace photo page? There's the thumbnail, but a file name would make it easier to make sure I was replacing that exact photo since sometimes thumbs can look similar. Just a suggestion to improve an already great feature. :wink

[Andy]

I've said it before, but this feature is fantastic. It's the biggest time-saver and really is great. I love that I only have to do my final retouching on the images someone actually orders.

One idea though-- would it be possible to list the file name on the replace photo page? There's the thumbnail, but a file name would make it easier to make sure I was replacing that exact photo since sometimes thumbs can look similar. Just a suggestion to improve an already great feature. :wink
Thanks for the feature request, Pete! :bow

[sirsloop]

Thanks for the feature request, Pete! :bow

FYI Andy, I proofed a bunch of shots last night and the replace feature seems to be behaving :clap :thumb

[lynnesite]

>>Wish I had a abetter answer for you! In the meantime, be *sure* that your re-uploaded photo matches exactly to the original in terms of aspect ratio and size and crop.<<

Yikes! I upload in original aspect ratio and have edited to the purchase size's aspect ratio and MUST continue to do so, how else would I optimize an image. Suppose I would have heard by now if someone had cropped, with last month's orders all done delayed-print...I **highly** favor turning off the crop option for delayed prints. :huh

[Andy]

>>Wish I had a abetter answer for you! In the meantime, be *sure* that your re-uploaded photo matches exactly to the original in terms of aspect ratio and size and crop.<<

Yikes! I upload in original aspect ratio and have edited to the purchase size's aspect ratio and MUST continue to do so, how else would I optimize an image. Suppose I would have heard by now if someone had cropped, with last month's orders all done delayed-print...I **highly** favor turning off the crop option for delayed prints. :huh

Yeah, it's important. Don says he's working on a way to allow you to see what, if any crop the customer has chosen...

[dogwood]

Yeah, it's important. Don says he's working on a way to allow you to see what, if any crop the customer has chosen...

I'd very, very much support this ability to see the crop chosen by the customer as well.
:clap

[BeachBill]

Yikes! I upload in original aspect ratio and have edited to the purchase size's aspect ratio and MUST continue to do so, how else would I optimize an image. Suppose I would have heard by now if someone had cropped, with last month's orders all done delayed-print...I **highly** favor turning off the crop option for delayed prints. :huh

Yes, allow us the option to disable the crop feature and give us the ability to upload individual images cropped for each aspect ratio--like smugmug's competitors do.

I just realized that smugmug is violating our copyrights by modifying our pictures when a customer changes the crop from what the photographer (copyright holder) has defined.

[SteveM]

Yes, allow us the option to disable the crop feature and give us the ability to upload individual images cropped for each aspect ratio--like smugmug's competitors do.

I just realized that smugmug is violating our copyrights by modifying our pictures when a customer changes the crop from what the photographer (copyright holder) has defined.

Oh man! Don't count me in on that list! I already have 700 photos every couple weeks to post process. I don't want to make that 2800+, cropping and recropping each for every conceivable variation. There has to be a better way. I guess that suggestion would be okay if it were built into the proof-delay process, but again you run into the same dilema that one customer orders 6 copies of the same print, going from the same image, in three different sizes.

[Andy]

I just realized that smugmug is violating our copyrights by modifying our pictures when a customer changes the crop from what the photographer (copyright holder) has defined.

We don't lock out cropping, because it becomes our worst nightmare if we do. Honestly, the biggest thing we ever did in printing was to empower the consumer to set their own cropping. They see the crop lines, they get it most of the time, and without it we had too many returns.

I'm interested to see how we violate the terms of agreement between you and us, and especially your copyright?

[Phyxius]

We don't lock out cropping, because it becomes our worst nightmare if we do. Honestly, the biggest thing we ever did in printing was to empower the consumer to set their own cropping. They see the crop lines, they get it most of the time, and without it we had too many returns.

I love letting the customer choose the crop! It was a little difficult at first to not crop myself, but I know that since my camera (dSLR) takes photos at a ratio of 4x6, that some photos simply WON'T crop well if I was too tight when taking the picture. So, allowing the customer to see the crop FIRST is terrific and they know exactly what they're going to get!
:lust

[BeachBill]

We don't lock out cropping, because it becomes our worst nightmare if we do. Honestly, the biggest thing we ever did in printing was to empower the consumer to set their own cropping. They see the crop lines, they get it most of the time, and without it we had too many returns.

I can understand the reason for adding the feature. To make smugmug better this should be expanded to allow the photographer the option to control (turn off) cropping by allowing uploads of images cropped to specific aspect ratios that they want to sell. This would give you the best of both worlds; default to the customer-allowed cropping but allow the photographer control it on any image they want (like Exposure Manager does).

I'm interested to see how we violate the terms of agreement between you and us, and especially your copyright?

If the terms of service already say that the copyright holder is giving up creative control over cropping, you are covered. If it's not there, it should probably be added.

[Baldy]

I'd very, very much support this ability to see the crop chosen by the customer as well.
:clapOkay, that just went live. You can see and adjust what the customer chose for cropping, and override their color choice as well.

[SteveM]

Okay, that just went live. You can see and adjust what the customer chose for cropping, and override their color choice as well.

Are you serious?! That rocks! I cannot believe that no one has commented on this yet. Awesome!!

[Andy]

Are you serious?! That rocks! I cannot believe that no one has commented on this yet. Awesome!!
we pushed it in the wee hours last night... enjoy!

[sirsloop]

This is an awesome upgrade guys!! :thumb Much needed.....

[alixmiles]

ok here is the the deal....I have over 65000 images on my site. Would take forever to upload full size originals....so I was stoked about the proof delay. But I just discovered that the larger sizes are not available to my customers because I have uploaded a reduced file. How bout the ablility to offer all sizes regardless of the size of original. It could be a bulk feature...like the pricing.

All my pics are taken at the highest resolution..either 8mp or 12.9 depending on which camera i use.
Can you guys make this happen?

Thanks
Barry
www.lawsonimages.com (http://www.lawsonimages.com)

[SteveM]

ok here is the the deal....I have over 65000 images on my site. Would take forever to upload full size originals....so I was stoked about the proof delay. But I just discovered that the larger sizes are not available to my customers because I have uploaded a reduced file. How bout the ablility to offer all sizes regardless of the size of original. It could be a bulk feature...like the pricing.

All my pics are taken at the highest resolution..either 8mp or 12.9 depending on which camera i use.
Can you guys make this happen?

Thanks
Barry
www.lawsonimages.com (http://www.lawsonimages.com)

Just my two cents here, but Smugmug usually suggests in situations like this, keeping the same resolution and uploading at a different quality. Say Photoshop 7 instead of 10-12. Also you might consider that the minimum resolution is 1200x1600 for a 30x40 print based on these guidelines: http://www.smugmug.com/help/print-quality

So if you were to resize to 1200x1600 and save at quality 5-7, then do proof delay it should take the edge off significantly. I can definitely forsee big problems especially for the non-Pro or even Pros that overlook this if you could attempt to print any size at any resolution. The Smugmug guarantee would see a LOT more returns.

Hope this helps!

[SkipRowland]

Okay, that just went live. You can see and adjust what the customer chose for cropping, and override their color choice as well.
this is a huge leap forward, and very much appreciated!

ok here is the the deal....I have over 65000 images on my site. Would take forever to upload full size originals....so I was stoked about the proof delay. But I just discovered that the larger sizes are not available to my customers because I have uploaded a reduced file. How bout the ablility to offer all sizes regardless of the size of original. It could be a bulk feature...like the pricing.

All my pics are taken at the highest resolution..either 8mp or 12.9 depending on which camera i use.
Can you guys make this happen?

i also would be interested in this. i would even go as far as saying i would be willing to take the $-hit if someone ordered something large and i failed to upload an appropriate printable file...

[Andy]

ok here is the the deal....I have over 65000 images on my site. Would take forever to upload full size originals....so I was stoked about the proof delay. But I just discovered that the larger sizes are not available to my customers because I have uploaded a reduced file. How bout the ablility to offer all sizes regardless of the size of original. It could be a bulk feature...like the pricing.

All my pics are taken at the highest resolution..either 8mp or 12.9 depending on which camera i use.
Can you guys make this happen?

Thanks
Barry

Hi Barry, I'm sorry there is no other way at the momemt. Files must match the resolution of the largest print you wish to sell. More info here:
http://www.smugmug.com/help/print-quality#minprintres

[SkipRowland]

At this very moment, I'm having problems replacing photos. It appears that all the page and thumb regeneration is not taking place.

images
http://skiprowland.smugmug.com/gallery/1925389/1/97477179
http://skiprowland.smugmug.com/gallery/1925389/2/97477625
http://skiprowland.smugmug.com/gallery/1925389/2/97477820
http://skiprowland.smugmug.com/gallery/1925389/4/97478859
http://skiprowland.smugmug.com/gallery/1925389/4/97478905
http://skiprowland.smugmug.com/gallery/1925389/11/97483448

any idea as to what's going on?

[Andy]

At this very moment, I'm having problems replacing photos. It appears that all the page and thumb regeneration is not taking place.

images
http://skiprowland.smugmug.com/gallery/1925389/1/97477179
http://skiprowland.smugmug.com/gallery/1925389/2/97477625
http://skiprowland.smugmug.com/gallery/1925389/2/97477820
http://skiprowland.smugmug.com/gallery/1925389/4/97478859
http://skiprowland.smugmug.com/gallery/1925389/4/97478905
http://skiprowland.smugmug.com/gallery/1925389/11/97483448

any idea as to what's going on?

Hi Skip - I see thumbs and photos, but I can't know if you've replaced or not. Replace from the gallery page works just fine, there is a bug in the replace from the prosals page, it brings you to our homepage after but the images do replace.

Let me know...

[SkipRowland]

i just went to another computer to see how things looked...not good.

on this page:
http://skiprowland.smugmug.com/gallery/1925389/1

the thumbnail for the third image is simply a grayed-out box. clicking on the thumbnail takes me to this page, where both the thumb and the image are grayed-out boxes:
http://skiprowland.smugmug.com/gallery/1925389/1/97477179

if i leave it for awhile, the images show up, but as soon as i move my mouse, they disappear again; this is happening consistently on two different pc's.

this original filename was 060923-RMC-vs-E&H-MSc-0003.jpg .
the new filename is 060923-RMC-vs-E&H-MSc-0003-12x8-200dpi-final.jpg .

the originals are 2100 x 1400. the replacements are 2400 x 1600 or 2000 x 2800. the originals are 300-500kb; the replacements are 1-1.5mb.

let me know if you need anything else. is there anyway you can put a hold on the order that is due to start processing today until we can make sure that the replacement files are there? otherwise, the order is definitely going have to be redone...

BTW, even though the captions would indicate that the files have been replaced, when i am able to see a thumbnail for any of the 6 images referenced earlier, they do not appear to be my new files.

[SkipRowland]

i noticed that on this page:
http://skiprowland.smugmug.com/gallery/1925389/2/97477625

the image has a box that would indicate an 8x12 ratio, but the uploaded image has a 5x7 ratio. it has a nasty gray filler on the right hand side. again, i can't tell if this is ok, or not.

ok, just for grins i'm going to take a look at this under firefox (i have been using IE6). i noticed that the IE status bar seemed to be hung up on the "(1 item remaining) downloading picture blah blah blah".

firefox seems worse...if i start on the first page in the gallery, i can navigate to the second page, then it hangs up...

[Andy]

i noticed that on this page:
http://skiprowland.smugmug.com/gallery/1925389/2/97477625

the image has a box that would indicate an 8x12 ratio, but the uploaded image has a 5x7 ratio. it has a nasty gray filler on the right hand side. again, i can't tell if this is ok, or not.

ok, just for grins i'm going to take a look at this under firefox (i have been using IE6). i noticed that the IE status bar seemed to be hung up on the "(1 item remaining) downloading picture blah blah blah".

firefox seems worse...if i start on the first page in the gallery, i can navigate to the second page, then it hangs up...Skip, Don - our CEO and Cheif Geek, is looking into this as we speak. Please don't make any mods to the gallery, while we work on the problem - sorry for the hassle!

[SkipRowland]

Skip, Don - our CEO and Cheif Geek, is looking into this as we speak. Please don't make any mods to the gallery, while we work on the problem - sorry for the hassle!
no problem. i REALLY appreciate ya'll's committedness. i'm going to step away from the keyboard for awhile...

i have no idea what type of tools you have, but if ya'll could, take a peek at order #178878. it contains two of the previously mentioned images, where the originals were 8x12 ratio and the replacements were 5x7 ratio.

good luck! i'll check back in a bit.

[Andy]

no problem. i REALLY appreciate ya'll's committedness. i'm going to step away from the keyboard for awhile...

i have no idea what type of tools you have, but if ya'll could, take a peek at order #178878. it contains two of the previously mentioned images, where the originals were 8x12 ratio and the replacements were 5x7 ratio.

good luck! i'll check back in a bit.It's all okay - you just needed to re-adjust the crop! :D

I fixed it for you, make sure I did alright. Look at that order in your pro sales page. :deal

:wave

[SkipRowland]

It's all okay - you just needed to re-adjust the crop! :D

I fixed it for you, make sure I did alright. Look at that order in your pro sales page. i appreciate your trying, andy, but it appears there is a MAJOR problem with your replace photo function...it's simply not working.

here's a test gallery, to show you exactly what i mean:
http://skiprowland.smugmug.com/gallery/1986415/5/101304290

i uploaded the first row with files named:
060923-RMC-vs-E&H-MSc-0017-wxh-72dpi-v1.jpg

i uploaded the second row with files named:
060923-RMC-vs-E&H-MSc-0017-wxh-72dpi-v2.jpg

i set the gallery sort to position.

i then replaced the 5th image with the file that is in there now. it has the correct caption (via filename), and it has the appropriate ratio outline, but the file is still the original, as you can see by the text in the image...

consequently, both orders that i've been working on are still messed up. one of them has gone on to ezprints, and will be shipped, and will be rejected by the customer. the other one we still have another day to get right.

please let me know what else i can do to help ya'll fix this. you've got my phone number, please feel free to use it.

thanks,
skip

btw, in firefox, the gallery kinda locks up with trying to navigate it...

[alixmiles]

Hi Barry, I'm sorry there is no other way at the momemt. Files must match the resolution of the largest print you wish to sell. More info here:
http://www.smugmug.com/help/print-quality#minprintres


Thats too bad Andy....I guess I will have to fill the large print orders myself.

Would love to see this feature. Make it happen ok...I know you have nothing else to do...hehe.

Thanks again for all the help

Barry

[Andy]

Thats too bad Andy....I guess I will have to fill the large print orders myself.

Would love to see this feature. Make it happen ok...I know you have nothing else to do...hehe.

Thanks again for all the help

BarryI'm curious, why? Can you not upload 300kb -400kb files?

[alixmiles]

I'm curious, why? Can you not upload 300kb -400kb files?

What size would they need to be? I think they go on now at 800 x600.


Maybe when I have time I can change my IRfanview settings. I am about 5000 photos behind right now...and a big week of high school sports ahead.

What will get me up to 11x14? EDIT nevermind...I went back and found it.

Thanks
Barry

[SkipRowland]

just to illustrate what i'm talking about, here's some screenshots from the test gallery mentioned last night.

this is from firefox

http://skiprowland.smugmug.com/photos/101445170-M.jpg

this is from internet explorer
http://skiprowland.smugmug.com/photos/101446233-M.jpg

to recap the earlier post, i uploaded 3 images twice. i then replaced the middle image on the bottom row with a copy of the 1st image on the top row. everything changed except the image! the title and the ratio changed, but the image file did not!

the gallery is here: http://skiprowland.smugmug.com/gallery/1986415

[ivar]

just to illustrate what i'm talking about, here's some screenshots from the test gallery mentioned last night.

this is from firefox



this is from internet explorer


to recap the earlier post, i uploaded 3 images twice. i then replaced the middle image on the bottom row with a copy of the 1st image on the top row. everything changed except the image! the title and the ratio changed, but the image file did not!

the gallery is here: http://skiprowland.smugmug.com/gallery/1986415

Hi Skip,

I too see the problem, and we are looking into it for you. We'll get back to you as soon as possible.

[SkipRowland]

I too see the problem, and we are looking into it for you. We'll get back to you as soon as possible.
i was just wondering if any progress was being made on this. i just replicated the problem again in a 3rd test gallery. as you can see, the bottom middle image indicates that it has been replaced, but inspection of the actual image shows that it was not.
http://skiprowland.smugmug.com/gallery/1989467/5/101506737

[SkipRowland]

ok, i just got an email that i assume was system generated, alerting me to the fact that one of the 12 images i had uploaded to my test galleries was being modified because it had been uploaded as an Adobe RGB file and not an sRGB file...

so, i quickly modified the profile on all my test images, and uploaded them. then, i uploaded a replacement image for the one that was messed up--and the replacement took.

i went back to the two images in one of the orders that is messed up and changed their profiles from Adobe RGB to sRGB, uploaded them via the replace photo function, and voila, them problem is solved.

i know where the Adobe RGB crept in on my side, and i can deal with that.

however, it looks like ya'll need some more safeguards on your side. at the very least, this situation needs to be added to your pro faqs...

[Andy]

however, it looks like ya'll need some more safeguards on your side. at the very least, this situation needs to be added to your pro faqs...
Hi Skip,

We've been converting files for a long time - we recently added that we convert Adobe98 to sRGB on upload - that was a couple months ago. And we've stated so here: http://www.smugmug.com/help/upload-photos

The email, notifying you, is a brand-new feature, just added a day ago :)

[SkipRowland]

Hi Skip,

We've been converting files for a long time - we recently added that we convert Adobe98 to sRGB on upload - that was a couple months ago. And we've stated so here: http://www.smugmug.com/help/upload-photos

The email, notifying you, is a brand-new feature, just added a day ago :)
i don't want to be too quick on the draw with an opinion, so for the moment i'll say i guess that's cool for ya'll to automatically be doing the conversion. i just wish the notification process had been in place before yesterday...

btw, if i need help with a specific order, do ya'll want me to post to dgrin, or send an email to help@smugmug.com? which is the most expedient way to get things resolved?

[Andy]

i don't want to be too quick on the draw with an opinion, so for the moment i'll say i guess that's cool for ya'll to automatically be doing the conversion. i just wish the notification process had been in place before yesterday...

btw, if i need help with a specific order, do ya'll want me to post to dgrin, or send an email to help@smugmug.com? which is the most expedient way to get things resolved?
Send to the help desk please :D

[TomaS]

Yes, allow us the option to disable the crop feature and give us the ability to upload individual images cropped for each aspect ratio--like smugmug's competitors do.

I just realized that smugmug is violating our copyrights by modifying our pictures when a customer changes the crop from what the photographer (copyright holder) has defined.

I did not make it thru all the posts, so this may have been addressed already.

Just use 'custom' pricing to control the crops that you allow people to buy. Set any sizes you do not want ordered (8x10 yuk!) to zero dollars and they will not have that size in their selection pull down.

[Stormdancing]

If I have a gallery set to 3 day proof and I order the photos myself, does it still follow the 3 day proof?

Last Friday I placed an order for 300+ 4x6 photos. I just got notified they shipped today. My orders have always shipped much faster than this.

I do have 3 day proof option on those galleries, but when I place my own order I do not get anywhere to hit a Ship It button or proof anything. (not that I want to.)

I need to figure out the portfolio pricing to add .01 so all order regardless show up in my sales report with proofing options. I just haven't quite figured that out yet. When I messed with it last time I repriced all my galleries to wrong prices and had a big mess on my hands. I need to get on this and work it out, but my question still stands for now.

Thanks,

[Andy]

If I have a gallery set to 3 day proof and I order the photos myself, does it still follow the 3 day proof?

Last Friday I placed an order for 300+ 4x6 photos. I just got notified they shipped today. My orders have always shipped much faster than this.

I do have 3 day proof option on those galleries, but when I place my own order I do not get anywhere to hit a Ship It button or proof anything. (not that I want to.)

I need to figure out the portfolio pricing to add .01 so all order regardless show up in my sales report with proofing options. I just haven't quite figured that out yet. When I messed with it last time I repriced all my galleries to wrong prices and had a big mess on my hands. I need to get on this and work it out, but my question still stands for now.

Thanks,
Hi Dana,

See our help page on proof-delay:

http://www.smugmug.com/help/proof-retouch-replace

Gotchas on "ship it!" button:

On orders that don't make a profit (orders placed when you are logged in or in galleries with no image pricing in place) the order does not appear in "sales details". Therefore, you won't be able to use the "ship it!" button to send the order off early. Tip: Avoid delay by changing proof days to 0 or 1 before placing the order.

I hope this helps!

[Stormdancing]

Hi Dana,

See our help page on proof-delay:

http://www.smugmug.com/help/proof-retouch-replace


I hope this helps!

Yep that's exactly what happened. I knew my orders always shipped a lot faster that this one did. I better get busy and figure out that .01 deal on my pricing. Solve two problems at one time.

Thanks Andy

[Andy]

Yep that's exactly what happened. I knew my orders always shipped a lot faster that this one did. I better get busy and figure out that .01 deal on my pricing. Solve two problems at one time.

Thanks AndyCool :D Holler to the help desk if you need any help Dana.

[Stormdancing]

Cool :D Holler to the help desk if you need any help Dana.
I followed the pricing tutorial and I think I might have it right this time. I don't know what I did last time, but it sure was a mess.

Still confused as to how this works when I order, so I guess I'll have to make a new gallery and test it out.

[Andy]

I followed the pricing tutorial and I think I might have it right this time. I don't know what I did last time, but it sure was a mess.

Still confused as to how this works when I order, so I guess I'll have to make a new gallery and test it out.Logout, and see :thumb better yet, use a 2nd browser, we LOVE FIREFOX and you can see your site as a client would, any time :deal

[Techman1]

Quick question:

I have been receiving email notices when someone places an order, but I noticed today that I had several orders delayed and only received one email notice. Is this by design or should I have received an email for each order placed by different people?

Thanks in advance. I'm loving the delayed print feature!!! :barb

Fred

[Andy]

Quick question:

I have been receiving email notices when someone places an order, but I noticed today that I had several orders delayed and only received one email notice. Is this by design or should I have received an email for each order placed by different people?

Thanks in advance. I'm loving the delayed print feature!!! :barb

Fred
Each order that has photos proof delayed in it will generate an email to you.

[Techman1]

Andy,

Man you are fast!

That's what I had experienced prior to today, but on orders: 222814 and 222843 I received no email notification. I did receive an email on order 222908, which came in after those other two today.

These are all from a private gallery (2210049) under my account. Fred Dickinson.

If you need the direct link, I can PM it to you.

Thanks in advance or if I need to open a trouble ticket with the support desk, just let me know. Thanks again!

Fred

[Andy]

Andy,

Man you are fast!

That's what I had experienced prior to today, but on orders: 222814 and 222843 I received no email notification. I did receive an email on order 222908, which came in after those other two today.

These are all from a private gallery (2210049) under my account. Fred Dickinson.

If you need the direct link, I can PM it to you.

Thanks in advance or if I need to open a trouble ticket with the support desk, just let me know. Thanks again!

FredI sent you the emails again. Did you check your spam folder?

[Techman1]

Andy,

Thanks. I received both of those emails. I'm not sure why I wouldn't have received them initially. This is the first time I haven't received an email alert regarding an order.

I'll just keep an eye on it and if it happens again, I notify the support desk.

Thanks again for your help and fast responses!

Happy Holidays!
Fred

[Phyxius]

I recently purchased 6 or so pictures of my own. The album was set to delay 7 days, but since I was the person buying pictures they don't show up in "sales" so I can't click the "ship it" button as the order doesn't even show up.

Will these ship automatically or do I have to wait the 7 days for processing to start?

Thanks :)

[Andy]

I recently purchased 6 or so pictures of my own. The album was set to delay 7 days, but since I was the person buying pictures they don't show up in "sales" so I can't click the "ship it" button as the order doesn't even show up.

Will these ship automatically or do I have to wait the 7 days for processing to start?

Thanks :)You must email our help desk: http://www.smugmug.com/help/emailreal

and ask our support heroes to push the ship it button for you. Since you were logged in, these are $0 profit sales, and they won't show on your prosales and we have to do it for you.

Thanks

[Phyxius]

You must email our help desk: http://www.smugmug.com/help/emailreal

and ask our support heroes to push the ship it button for you. Since you were logged in, these are $0 profit sales, and they won't show on your prosales and we have to do it for you.

Thanks

Great! Thanks Andy! :)

[KeithH]

I'm almost positive that I already know the answer to this (i. e., "yes"), but let me make sure.

If I upload a full resolution photo to a gallery in which I have auto-proofing turned on, do I still have to use "replace photo" if I just want to adjust a customer's crop slightly?

This would be nice if I didn't because a gallery of mine may contain photos of different ratios yet the buyer may only order 4 x 6 prints, for example, and not pay any attention to the cropping feature. It sometimes frustrates me a little now when I see how someone's order is going to me delivered and I know that I would have moved the crop up a little or to the left slightly for the best print. Thanks.

[Andy]

I'm almost positive that I already know the answer to this (i. e., "yes"), but let me make sure.

If I upload a full resolution photo to a gallery in which I have auto-proofing turned on, do I still have to use "replace photo" if I just want to adjust a customer's crop slightly?

This would be nice if I didn't because a gallery of mine may contain photos of different ratios yet the buyer may only order 4 x 6 prints, for example, and not pay any attention to the cropping feature. It sometimes frustrates me a little now when I see how someone's order is going to me delivered and I know that I would have moved the crop up a little or to the left slightly for the best print. Thanks.
No, you only need to reupload if you are changing the file, color correcting, uploading higher res, less compression, etc.

If you are re-cropping only, you don't need to reupload.

[Mac Swenson]

I was reading through the SM FAQ, and it mentioned that the delay didnt apply for the 'Digital Downloads.' Does this mean that we cant edit and re-uplaod the photos? If so, then aren't we better off editing them all so a customer dosn't download an un-edited photo that might be a bit dark or light or just not very good looking without some post processing?

[Andy]

I was reading through the SM FAQ, and it mentioned that the delay didnt apply for the 'Digital Downloads.' Does this mean that we cant edit and re-uplaod the photos? If so, then aren't we better off editing them all so a customer dosn't download an un-edited photo that might be a bit dark or light or just not very good looking without some post processing?Yes, but you can also just email a link to a newly processed photo, for the digital download buyer, if you wish.

:thumb

[Mac Swenson]

So if they were to download the un-edited version, and pay for it, they could re-download the same file again(i.e. Edited version)?

[Andy]

So if they were to download the un-edited version, and pay for it, they could re-download the same file again(i.e. Edited version)?
No, you'd put it in a private gallery with originals available, or just email it to them.

[Mac Swenson]

I suppose that would be sufficient. Most of the people I sell to and shoot for live pretty close, so I could figure something out.

[lokerd]

Hello. Why is there a decrease in resolution for the larger sized print of 30x40: 20x30 1280 x 1920 24x36 1280 x 1620 30x40 1200 x 1600
Of those three sizes, the 20x30 has the largest size. Is this because of the different printers that are used?

So, if I want people to be able to order a 20x30...I HAVE to upload at least a 1280x1920?

I know a lot of people have asked about allowing larger prints from smaller online files. I understand what that is a challenge. But would it at least be possible to fix in at 1200x1600 as a LARGE enough file to print anything? That would let us put 50% sized files...and still take the JPEG quality down to reduce the space we are using at Smugmug, upload time, etc.

Thanks!

[Andy]

Hello. Why is there a decrease in resolution for the larger sized print of 30x40: 20x30 1280 x 1920 24x36 1280 x 1620 30x40 1200 x 1600
Of those three sizes, the 20x30 has the largest size. Is this because of the different printers that are used?

So, if I want people to be able to order a 20x30...I HAVE to upload at least a 1280x1920?

I know a lot of people have asked about allowing larger prints from smaller online files. I understand what that is a challenge. But would it at least be possible to fix in at 1200x1600 as a LARGE enough file to print anything? That would let us put 50% sized files...and still take the JPEG quality down to reduce the space we are using at Smugmug, upload time, etc.

Thanks!
Hi Drew, the minimum resolutions are carefully made, to ensure quality. Still, remember, these are minimums. You'll want to ensure that your prints are made from a file with the MOST pixels possible, from the original.

You can smash the files, as I talk about in the first post here, and use the proof-delay feature to replace upon order.

Does this help?

[lokerd]

Hi Drew, the minimum resolutions are carefully made, to ensure quality. You'll want to ensure that your prints are made from a file with the MOST pixels possible, from the original.

You can smash the files, as I talk about in the first post here, and use the proof-delay feature to replace upon order.


I understand. I am referring to the challenge that if you all allow people to order LARGER sizes from ONLY galleries that have Proof Delay on and we FAIL to upload a large enough file, then you all run the risk of having a return. If I have uploaded proofs, and somebody orders even an 8x10, I am going to upload the full res file. I am asking about trying to come up with a straight bottom line file. For the 40x30, you only need a 1600x1200...but for a 20x30, you need a 1900x1280. Part of the question was WHY the descrepancy. The other question is if we could just fix the size at 1600x1200...which is approx. half the zie of most people 6-8mp cameras.

Does that make more sense what I am trying to ask?

Thanks!

[Andy]

Does that make more sense what I am trying to ask?

Thanks!

Sure and I guess the answer is the minimums are what they are, I'm not making them lower, as they are as low as I feel comfortable in making them.

http://www.smugmug.com/help/print-quality

[lokerd]

20x30 1280 x 1920
24x36 1280 x 1620
30x40 1200 x 1600

But why does a 20x30 need a HIGHER resolution than a 30x40? Only because it is on a Polielettronica LaserLab at 254dpi? Instead of the Durst Lambda printers at 200 dpi?

I am not asking that the minimums be lowered, at least not to less than 1200x1600. I just don't understand why the mimimum for the largest print is LESS than the resultion required for a 20x30? If a person has only a 1200x1600 file on the site, will they see 30x40 but NOT a 20x30?

It is not that big of a deal...it just seem odd that I need to upload ALL of my files at 1280x1920 for the 20x30 to show up. Which, NOBODY today has order...but then, that could be because I didn't know they weren't showing up. :|

Thanks!
Drew

[Andy]

But why does a 20x30 need a HIGHER resolution than a 30x40? Only because it is on a Polielettronica LaserLab at 254dpi? Instead of the Durst Lambda printers at 200 dpi?

I am not asking that the minimums be lowered, at least not to less than 1200x1600. I just don't understand why the mimimum for the largest print is LESS than the resultion required for a 20x30? If a person has only a 1200x1600 file on the site, will they see 30x40 but NOT a 20x30?

It is not that big of a deal...it just seem odd that I need to upload ALL of my files at 1280x1920 for the 20x30 to show up. Which, NOBODY today has order...but then, that could be because I didn't know they weren't showing up. :|

Thanks!
Drew
We first got these from EZP. We've made some modifications to the list. If I were to go and change them, they'd go UP not down so I'm sure you don't want me to do that right now, eh?

[lokerd]

We first got these from EZP. We've made some modifications to the list. If I were to go and change them, they'd go UP not down

OIC. Keep in mind, I am only talking about what the client can see to be able to order. I am only suggesting all of this for Pro Accounts with Proof Delay enabled. I understand the challenge. Although, i thought one of the points about the whole print quality site is that it doesn't take much to make a big print. And I concur...see my test year done several years ago...http://www.pbase.com/lokerd/compress

SO!!! Bottom line...if we want a person to be able to see every size, the minimum size to upload is:

1920x1280...correct?

Is is also correct that if we upload only a 1600x1200, that they WILL see a 30x40, but NOT a 20x30???

Thanks.

[Andy]

OIC. Keep in mind, I am only talking about what the client can see to be able to order. I am only suggesting all of this for Pro Accounts with Proof Delay enabled. I understand the challenge. Although, i thought one of the points about the whole print quality site is that it doesn't take much to make a big print. And I concur...see my test year done several years ago...http://www.pbase.com/lokerd/compress

SO!!! Bottom line...if we want a person to be able to see every size, the minimum size to upload is:

1920x1280...correct?

Is is also correct that if we upload only a 1600x1200, that they WILL see a 30x40, but NOT a 20x30???

Thanks.Correct.

[SPK64]

I finally tried out the proof delay option and made use of the replace photo from the prosales page.
Sales were from this gallery http://go.skactionpix.com/gallery/2567930/1/135148197#135148069.

And it appears that the images I replaced are not getting the replacement images converted and added in the gallery

Files showstopper March 010,099,016,015 are files that I replaced.

I did change the aspect ratio of these images.


THanks,

[Andy]

I finally tried out the proof delay option and made use of the replace photo from the prosales page.
Sales were from this gallery http://go.skactionpix.com/gallery/2567930/1/135148197#135148069.

And it appears that the images I replaced are not getting the replacement images converted and added in the gallery

Files showstopper March 010,099,016,015 are files that I replaced.

I did change the aspect ratio of these images.


THanks,See if they are OK now (you might have to clear your cache/temp files, or hit shift+refresh - let me know?

[SPK64]

See if they are OK now (you might have to clear your cache/temp files, or hit shift+refresh - let me know?


The images are visible now. But they are not the new images.
I had also replaced 103,104 but the aspect ratio was the same. At first I could see them but now I cannot.

Steve

[Andy]

The images are visible now. But they are not the new images.
I had also replaced 103,104 but the aspect ratio was the same. At first I could see them but now I cannot.

Steve
Write our help desk, with the details - we'll get you sorted out. Be sure to give all the links and image #s.

Sorry for the hassle -

[SPK64]

Write our help desk, with the details - we'll get you sorted out. Be sure to give all the links and image #s.

Sorry for the hassle -

I will do that.

I assume the orders that were released tonight should be fine as the orginals are intact and are the new images. It is just the converted Gallery images that are an issue.

[Andy]

I will do that.

I assume the orders that were released tonight should be fine as the orginals are intact and are the new images. It is just the converted Gallery images that are an issue.
Yes indeed.

[SPK64]

Yes indeed.

Not sure if this is a correct indication but when I went back and reviewed the orders the thumbnails did not look correct.

I also notified the help desk of this also. Just hope the correct images get printed with the proper crops.

[SPK64]

Not sure if this is a correct indication but when I went back and reviewed the orders the thumbnails did not look correct.

I also notified the help desk of this also. Just hope the correct images get printed with the proper crops.

Here is what I have learned from the help desk. There is a bug in the replace photo option.
If the file is larger than 8mb or it does NOT use sRGB color space it will not replace correctly.
I changed the color space to sRGB and was able to replace all the photos.

Now I just need to get the orders fixed that I released to ship. (crops are off on a few) . Still waiting on a response from the help desk to see if they can help.

[Andy]

Sorry if this has been requested before...

Is there anyway the file name can be included in the email that is sent to us?

It would be (right now...and several times in the past) VERY helpful.

Thanks!

Drew
Probably not. But you see the file names in the orders screen in your pro sales, control panel.

[dogwood]

Here is what I have learned from the help desk. There is a bug in the replace photo option.
If the file is larger than 8mb or it does NOT use sRGB color space it will not replace correctly.

Is this true (the 8MB part) for a PRO account? In a previous post on this thread, Andy mentions something about using all the pixels captured to get the best print possible. What am I missing? It sounds like it I can't use all the pixels captured with replace photo?

Here's the quote from Andy I'm referencing:
Hi Drew, the minimum resolutions are carefully made, to ensure quality. Still, remember, these are minimums. You'll want to ensure that your prints are made from a file with the MOST pixels possible, from the original.

[Andy]

Is this true (the 8MB part)? In a previous post on this thread, Andy mentions something about using all the pixels captured to get the best print possible. What am I missing? It sounds like it I can't use all the pixels captured with replace photo?

Here's the quote from Andy I'm referencing:It is *not* true (the 8mb part).

[Andy]

Anyway...just hoping it coule be added to teh feature request list. :)

Drew
You can add it if you like, sure :D

[Andy]

Well, that is what I was doing, here.

Are you saying I need to repost this in here: http://www.dgrin.com/showthread.php?t=47572 ...or will you add it to the list?

Thanks!
DrewYou should always put FRs in the featurequest thread, because the whole team sees that and it's the one place here where we go to see them all :thumb

[bratsscrappy]

Is there a way to change my settings for proof delays to all galleries at once?

[Andy]

Is there a way to change my settings for proof delays to all galleries at once?
Hi, sort of - quicksettings to the rescue :thumb
http://www.smugmug.com/help/picture-storage

[dwterry]

[/URL]Sixth tip: If you order from your OWN proof delay gallery, the proof delay is STILL in effect but since there's no profit on the order, you cannot see or hit the ship it button. [URL="http://www.smugmug.com/help/proof-retouch-replace"]Avoid delay by changing proof days to 0 before placing the order (http://www.smugmug.com/help/proof-retouch-replace).

Unfortunately, I did not know this until last week.

I had placed an order on March 30th on behalf of a customer. Only last week did I discover that they had not yet received it. Upon talking to tech support, they informed me that it was stuck in the proofing delay.

This really needs to be fixed. The work around of setting the 0 day delay should not be necessary. What if I change it and someone else orders pictures while the change is in effect? Worse, what if I accidentally forget to change it back? How hard can it be to code an automatic 0-day delay for photographer-placed orders? Obviously the system already knows it's me placing the order, else why does it give me the system prices and not my customer prices?

[Andy]

hat it was stuck in the proofing delay.

This really needs to be fixed.
I'm sorry, I wish I had a better answer for you, I really do.

[lokerd]

Hey Andy. I am with dwterry. I know the engineers are hard at work and are doing everything they can. But it seems like there are some real easy fixes for some small, but MAJOR, issues. SM does a great job of support, feedback and offering a great product. And maybe we take advantage of the open forum approach SM takes. It is nice to think we are being listened to. But it would be GREAT to KNOW we are by seeing some of these changes/suggestions/fixes implemented. Is there anyway to get a time lime or some feedback as to when or better yet IF they will address some of these challenges?

I know when I find an error on a website, I try to fix it right away. Maybe these things aren't being considered as errors, but to me, some of these "fixes" should be able to be done with minor amount of work. Variation of proof delay for owner versus guest may take some fancy code work, but there seem to be a lot of other "fixes" that should be a lot easier to fix, like getting the file name listed out in our proof emails...or seeing the file name when in the replace photo field.

Thanks for listening...and being our spokesperson to the engineers.

Drew

[Sorry this whole email is bold after 'dwterry' can't seem to unbold.]

[Andy]

Hey Andy. I am with dwterry. I know the engineers are hard at work and are doing everything they can. But it seems like there are some real easy fixes for some small, but MAJOR, issues. SM does a great job of support, feedback and offering a great product. And maybe we take advantage of the open forum approach SM takes. It is nice to think we are being listened to. But it would be GREAT to KNOW we are by seeing some of these changes/suggestions/fixes implemented. Is there anyway to get a time lime or some feedback as to when or better yet IF they will address some of these challenges?

I know when I find an error on a website, I try to fix it right away. Maybe these things aren't being considered as errors, but to me, some of these "fixes" should be able to be done with minor amount of work. Variation of proof delay for owner versus guest may take some fancy code work, but there seem to be a lot of other "fixes" that should be a lot easier to fix, like getting the file name listed out in our proof emails...or seeing the file name when in the replace photo field.

Thanks for listening...and being our spokesperson to the engineers.

Drew

[Sorry this whole email is bold after 'dwterry' can't seem to unbold.]

Hi Drew, our product manager and engineers have seen your suggestions, and I've also discussed them with the team. We do not give timelines, but know this: our product has evolved primarily through great feedback from customers. But some things take time. I wish we could wave a wand!

Thanks again.

[lokerd]

But some things take time. I wish we could wave a wand!

Thanks for the feedback! Here's to looking forward to the next big update: :beer

Drew

[belf]

Hi There,

Let's say the following happens:

1) i upload a high resolution, low quality image to smugmug for proofing purposes to a gallery that has proof-delay turned on.
2) a customer orders a 20x30 print of "photo A"
3) i get an email notification
4) i replace the file for "photo A" with new file which matches the resolution, sharpening, and quality requirements of the output size.

in step four, did i just replace the file for this specific order (and ONLY this specific order), or did i just replace the file for every instance of "photo A", including the gallery?

thanks in advance.
Kim

[cmburns]

Say I have an image cropped as a 4x6. Someone orders an 8x10. Can I turn off their crop, make an 8x10 on my computer, upload it and it look ok?

Feature requests.
I want to be able to have the originals watermarked, and for the watermark to be something that scales to the size of the image not a fixed size thing.
My reasons are 1. say you shoot something on the road, have good internet at the hotel that night, you can upload the originals and have a backup in case your hard drive crashes, equipment stolen etc., and 2 there are times when it's preferrable for people to see the huge file so they can see the amount of detail that's in the image if they order a larger print. Surely instead of generating a duplicate of all large images with the watermark it could be done on the fly as people view them since it would be a small percentage that would view the originals compared to normal Smugmug sizes.

If you don't make that possible and i'm thinking the answer to the last guys question is once you replace a file it goes in the gallery, then change it where you have a choice for the replacement file to go in the gallery or just for the order. This way I can watermark my own originals. Then when someone orders, I correct the file, and upload for their order only, a version without the watermark.

[Andy]

Say I have an image cropped as a 4x6. Someone orders an 8x10. Can I turn off their crop, make an 8x10 on my computer, upload it and it look ok?
Yes. Best is to NOT crop on your end. Let the customer buy an 8x10 - YOU see the crop in your orders page. You can replace the photo with new image, and then YOU can re-adjust any cropping in the orders page.

Feature requests.
I want to be able to have the originals watermarked, and for the watermark to be something that scales to the size of the image not a fixed size thing.
My reasons are 1. say you shoot something on the road, have good internet at the hotel that night, you can upload the originals and have a backup in case your hard drive crashes, equipment stolen etc., and 2 there are times when it's preferrable for people to see the huge file so they can see the amount of detail that's in the image if they order a larger print. Surely instead of generating a duplicate of all large images with the watermark it could be done on the fly as people view them since it would be a small percentage that would view the originals compared to normal Smugmug sizes.

If you don't make that possible and i'm thinking the answer to the last guys question is once you replace a file it goes in the gallery, then change it where you have a choice for the replacement file to go in the gallery or just for the order. This way I can watermark my own originals. Then when someone orders, I correct the file, and upload for their order only, a version without the watermark.We won't watermark the originals, sorry - we don't modify them :) And, it would ruin the printing, as we must print from the originals..

:wave welcome!

[belf]

Yes. Best is to NOT crop on your end. Let the customer buy an 8x10 - YOU see the crop in your orders page. You can replace the photo with new image, and then YOU can re-adjust any cropping in the orders page.
We won't watermark the originals, sorry - we don't modify them :) And, it would ruin the printing, as we must print from the originals..

:wave welcome!

hello andy,

you've responded to the last post but skipped over my question. can you please take a crack at it?

thanks

[belf]

hello andy, you've responded to the last post but skipped over my question. can you please take a crack at it? thanks

for those reading this thread in the future, i got the answer after sending an email to help@smugmug.com. the answer i got from smugmug (anne) was:

"In step 4, using the "replace photo" tool, you're actually permanently
replacing that image on your SmugMug site. So, all future orders will
involve that newly replaced image, not the old low-quality image."

[Andy]

for those reading this thread in the future, i got the answer after sending an email to help@smugmug.com. the answer i got from smugmug (anne) was:

"In step 4, using the "replace photo" tool, you're actually permanently
replacing that image on your SmugMug site. So, all future orders will
involve that newly replaced image, not the old low-quality image." Yes - sorry about that :D In your step four above, when replacing a photo, you are permanently replacing it on SmugMug. :nod

[alixmiles]

Andy,
I had a customer order 35 pics from the same gallery. I would like to workflow these and then upload them all at once. Is this possible, or do I have to do it one at time?

Thanks
Barry
www.lawsonimages.com (http://www.lawsonimages.com)

[Andy]

Andy,
I had a customer order 35 pics from the same gallery. I would like to workflow these and then upload them all at once. Is this possible, or do I have to do it one at time?

Thanks
Barry
www.lawsonimages.com (http://www.lawsonimages.com)
I'm sorry, there is no bulk replace. I wish I had a better answer for you.

[alixmiles]

I'm sorry, there is no bulk replace. I wish I had a better answer for you.

Thanks for the quick reply.
Barry

[alixmiles]

Thanks for the quick reply.
Barry

This is where self fulfillment would be handy.

[T4Tots]

This would be a great feature. I have a couple hundred pictures ordered from a wedding. I am spending most of my day today replacing each picture one at a time and my internet seems to be hanging up every now and then...There is no way I will finish today. It feels like such a waste of valuable time. I normally bulk upload with star explorer...maybe someone on this great forum can create an application to bulk replace? I challenge you :)

Just wanted to throw my name in there as someone else requesting this feature.

Tina

[Andy]

This would be a great feature. I have a couple hundred pictures ordered from a wedding. I am spending most of my day today replacing each picture one at a time and my internet seems to be hanging up every now and then...There is no way I will finish today. It feels like such a waste of valuable time. I normally bulk upload with star explorer...maybe someone on this great forum can create an application to bulk replace? I challenge you :)

Just wanted to throw my name in there as someone else requesting this feature.

Tina
Dev's adding Replace to the API so that hopefully, some SmugHackers will create some cool replace Apps - maybe part of SmugBrowser, or StarExplorer, etc :thumb

[lokerd]

I am spending most of my day today replacing each picture one at a time and my internet seems to be hanging up every now and then... It feels like such a waste of valuable time....maybe someone on this great forum can create an application to bulk replace? I challenge you :)
Tina

Tina, I know EXACTLY how you feel. What is otherwise an awesome system (proof delay) and in what only takes minutes to process (a file TO replace) takes hours to individually upload any number of files.

I know they are working on it...and I see that Andy has replied that they are making some tweaks to open the door...but I hope they come through with something soon. I have a few more weddings coming up...and just finished three in a row...and really fear an onslaught of orders that could ruin my day!

Drew

[T4Tots]

I have a few more weddings coming up...and just finished three in a row...and really fear an onslaught of orders that could ruin my day!

Drew


Absolutely! That is my day today. Another 110 prints were ordered this morning and it is taking 3 minutes per picture to upload for some not so normal ungodly reason (cable modem). That's 330 minutes if I don't leave the computer for a minute.

Andy...Thanks so much for the quick response!! I would love for Nikolai to jump in and add it to star explorer (which already saves me an amazing amount of time)

T

[lokerd]

Absolutely! That is my day today. Another 110 prints were ordered this morning and it is taking 3 minutes per picture to upload for some not so normal ungodly reason (cable modem). That's 330 minutes if I don't leave the computer for a minute.
T

Part of my problem with the system could be fixed with what I think should be pretty easy fixes. Like once you get to the browse dialiog screen...if it simply indicated what the file name is that I am looking for. The way I do is that while one picture is uploading, I am working on the next picture in Photoshop. Of course, the upload takes most of the time, out of 5 pictures, invariably, I have to cancel, go look at the one I am needing to find, and then go back to the replace screen. Also, if we had the file name in the proof delay email, it would be very help in preparing to do the edits...so that we don't have to wait for the screen to draw out between clicks to know what is next, etc.

Drew

[T4Tots]

Also, if we had the file name in the proof delay email, it would be very help in preparing to do the edits...

Drew

I would love to have the img numbers in the email as a list for editing because I print the order and it takes up a ton of paper (I print without the images, but there is still a blank space there that takes up room).

[Elysium]

I just noticed today that I had two different orders from 6-22 that I never recieved my proof-delay email about so I had no idea untill I noticed my profit had gone up in the control panel. Luckily I had proof delay set to 5 days, so I still had time to replace them and send them off to print. I had an order on 6-20 from the same set of galleries that I did get my email notification from. I checked the spam folder of my email to see if it got filtered out (not that it should if I just got the one from 6-20) but there was nothing in there either. The order numbers were 325529 and 325590.

[Andy]

I just noticed today that I had two different orders from 6-22 that I never recieved my proof-delay email about so I had no idea untill I noticed my profit had gone up in the control panel. Luckily I had proof delay set to 5 days, so I still had time to replace them and send them off to print. I had an order on 6-20 from the same set of galleries that I did get my email notification from. I checked the spam folder of my email to see if it got filtered out (not that it should if I just got the one from 6-20) but there was nothing in there either. The order numbers were 325529 and 325590.
Hi, who is your email provider please, so we can check on it? Check to see btw, if your email provider is blocking mails from SmugMug for some reason - it's happened before.

Also, silly question, but did you check your spam folder?

[Elysium]

Hi, who is your email provider please, so we can check on it? Check to see btw, if your email provider is blocking mails from SmugMug for some reason - it's happened before.

Also, silly question, but did you check your spam folder?

It's Gmail, and as I stated, there is nothing from smugmug in the spam folder.

I had just recieved a notification a few days ago on an order, so it would seem strange that all of a sudden gmail would start blocking it or putting it in the spam folder.

[lokerd]

It's Gmail, and as I stated, there is nothing from smugmug in the spam folder.

I had just recieved a notification a few days ago on an order, so it would seem strange that all of a sudden gmail would start blocking it or putting it in the spam folder.

Same thing here. Even stranger was that the last few orders this past week went straight to shipping (something Andy and them already know)...but I ALSO had an order appear wtih no proof email...although I have received two more since then, including one today?!?!

Drew

[Andy]

We are checking out the email notifications, thanks for the reports.

[NavyMoose]

We are checking out the email notifications, thanks for the reports.

Hello Everyone,

I am a new Pro user and I am in the process of migrating my website over to SmugMug. When I was playing around with SmugMug I decided to upload full size JPEG files. In the individual gallery's I disallowed people from seeing large prints and the original.

Do I need to use the Proof Delay if I have full size JPEGs in my gallery?

Thank you for your assistance!

Sincerely,

NavyMoose

[GJMPhoto]

Hello Everyone,

I am a new Pro user and I am in the process of migrating my website over to SmugMug. When I was playing around with SmugMug I decided to upload full size JPEG files. In the individual gallery's I disallowed people from seeing large prints and the original.

Do I need to use the Proof Delay if I have full size JPEGs in my gallery?

Thank you for your assistance!

Sincerely,

NavyMoose

I can jump in on this one:

The reason for using delayed proofing is to give you a chance to see what your customer has ordered, how they've cropped it, and what color options they've chosen. It also gives you the ability to replace the photo they purchase with another, further retouched, version.

Smugmug is going to print from the large jpeg you uploaded, no matter what options you chose for viewing (no larges, no originals)...so this has no bearing on your selection of proof delay or no proof delay.

Unless your photos (and customers) are perfect, you may want to have a delay - even if it's just a day - to make sure the cropping and options are right before its commited to print.

IMHO.
- Gary.