Ordering print sizes

[mercphoto]

Is there any way we could make the shopping cart more obvious that they can order standard prints and speciality prints, and the difference between them? I'm not sure it is obvious to people that if they want something larger than 8x10 that they need to order a "speciality print". The default order is a 4x6, and if you pull down that menu you can only get to 8x10. I had a customer this morning not realize he could order a larger print by simply looking a little to the left and choosing "speciality prints".

[Baldy]

Is there any way we could make the shopping cart more obvious that they can order standard prints and speciality prints, and the difference between them? I'm not sure it is obvious to people that if they want something larger than 8x10 that they need to order a "speciality print". The default order is a 4x6, and if you pull down that menu you can only get to 8x10. I had a customer this morning not realize he could order a larger print by simply looking a little to the left and choosing "speciality prints".Andy mentioned this the other day too. Good question. There were problems with the old way of having everything in one list, so the question is what would work better?

Thanks,
Baldy

[ginger_55]

Yes, I did not realize that thing that the person who asked the question, I had no idea you could access other prices.

So, I couldn't have, and I was going to order some odd sized small prints for Christmas. I would not have known how, and I have a pro acct.

Also, I still think it is very awkward not to be able to see the prices, BEFORE accessing the cart. I would not buy much anywhere that way.

ginger

I love smugmug and dgrin, appreciate everything, better than sliced bread, etc!

[mercphoto]

Andy mentioned this the other day too. Good question. There were problems with the old way of having everything in one list, so the question is what would work better?

I can understand wanting to separate merchandise from prints. Its possible that having three separate lists for prints (standard, digital and speciality) is taking a good thing too far. Hard to say.

I would throw out as possibilities two options:

1) all print sizes in one list, all merchandise in a second list.

2) four lists as we have now, but with some obvious clue that prints are divided into multiple bins based on size. Such as text up above "standard prints are to 8x10, specialized prints are 8x12 and up"... etc.

Ok, a third option to help make print lists smaller:

3) Have the list by size only, with a second list for print type (luster, gloss, matte). Makes choosing a print size separate from choosing the paper type. I understand that has its own problem since luster is more pricey than the other papers, but if that solution can be found...

Option 2 is the easiest to implement, by far, and might actually do the job.

Anyone else with a better idea?

[mercphoto]

I got some feedback from a customer of mine today, I wanted to share it with smugmug staff in particular:

I thought the shopping cart was easy to use. The cropping also was very easy to use and see the results. The only complaint I have is that it was hard to tell what the various color processes did to the picture and the different types of paper. I don't know how you could fix that as everybody has a different monitor. I saw this particular photo at the ADV motocross track so I have seen it printed out.

I know the forum usually talks about PROBLEMS people have, and I wanted to bring something positive to the forum as well. :)

[Baldy]

Thanks! You know, it appears that the cropping issue is very nearly 100% solved. It's a huge relief because it's always been so big a problem for every service that I know of.

But color... We're racking our brains over that. We had a thought last night about an online color guide -- a small row of thumbs where the skin is in range and will print well and a small row where it's out and won't.

I did a very depressing experiment last month. I took my wife's Canon G3 and took a photo of her with the built-in flash, set to auto. She has nice skin. But like most digital cameras using the built-in flash, it produced a shot that was far out of the range of acceptable caucasian skin (too red).

And I sent it to Ofoto, Shutterfly, EZ Prints, Fujifilm.net, Costco, etc.

People I showed it to (a lot, including at a convention) said the labs made it too red. Why couldn't they get it right? It simply didn't seem like a possibility to them that the camera produced too red an image.

Almost everyone preferred the tanning salon/EZ Prints version, but few would have chosen it because it sounds fake. They would have chosen true color, which they wouldn't like.

And it's true, many people cannot tell on their monitor that it's too red without seeing comparison chips that tell them what's acceptable and what's not. But on a print they can tell instantly.

We (and I'm not just talking smugmug here) have lots of work to do on this problem. But until Canon and Nikon figure out why it's happening and everyone gets cameras that don't make it happen, we at smugmug have to figure something out.

http://cmac.smugmug.com/photos/9613251-M-1.jpg

[dugmar]

Is there any way we could make the shopping cart more obvious that they can order standard prints and speciality prints, and the difference between them? I'm not sure it is obvious to people that if they want something larger than 8x10 that they need to order a "speciality print". The default order is a 4x6, and if you pull down that menu you can only get to 8x10. I had a customer this morning not realize he could order a larger print by simply looking a little to the left and choosing "speciality prints".Agreed, I have the same exact concerns.

Doug

[onethumb]

Agreed, I have the same exact concerns.

Doug

Personally, I sorta consider 11x14 and 16x20 to be "standard" sizes anyway (maybe even 20x30?). But something like 8x12 or 10x10 don't seem "standard" in any way and would probably confuse people. Maybe we should broaden the "standard" size dropdown slightly, but still keep the very unique sizes in "specialty"? Maybe with a note at the bottom of the drop-down to look in specialty?

I think it would shock almost everyone here if we could somehow explain just how easy it is to confuse many of the people buying our prints. It has turned out to be a very difficult process, and one I'm not entirely sure we'll ever completely win. Simply collapsing "standard" and "specialty" into a single drop-down would make the problem worse, rather than better, I'm afraid.

Keep the suggestions coming, we're listening.

Don

[mercphoto]

Personally, I sorta consider 11x14 and 16x20 to be "standard" sizes anyway (maybe even 20x30?). But something like 8x12 or 10x10 don't seem "standard" in any way and would probably confuse people. Maybe we should broaden the "standard" size dropdown slightly, but still keep the very unique sizes in "specialty"? Maybe with a note at the bottom of the drop-down to look in specialty?

That will work! Standard prints would be 4x6, 5x7, 8x10, 11x14, 16x20, maybe even 20x30 (I would like that). Everything else is speciality. Anything you can easily find a frame for is standard. :)

And the note to look elsewhere is a good idea as well. Not just for other print sizes, but for gift items too!

And I can just imagine how hard it is for you guys to explain to customers about print sizes. I find it hard too.

[onethumb]

That will work! Standard prints would be 4x6, 5x7, 8x10, 11x14, 16x20, maybe even 20x30 (I would like that). Everything else is speciality. Anything you can easily find a frame for is standard. :)

And the note to look elsewhere is a good idea as well. Not just for other print sizes, but for gift items too!

And I can just imagine how hard it is for you guys to explain to customers about print sizes. I find it hard too.

Your wish is my command.

Enjoy!

Don

[onethumb]

Your wish is my command.

Enjoy!

Don

Oh, and while I was at it, I expanded "Digital Prints" to include a few more 4:3 ratio sizes: 9x12, 8x24, and 30x40.

Doubt the Pro crowd cares much, since you guys shoot 2:3, but there it is. :)

Don

[mercphoto]

Woo hoo!

[flyingdutchie]

Oh, and while I was at it, I expanded "Digital Prints" to include a few more 4:3 ratio sizes: 9x12, 8x24, and 30x40.

Doubt the Pro crowd cares much, since you guys shoot 2:3, but there it is. :)

DonMost of my pics are indeed 2:3. It would be reaaaally nice to just have all the possible sizes in one list. The list won't be too long; i priced only 5 sizes. That would make a list of only 15 items (lustre, matte, glossy).

Right now, the first (and only) standard size people would see in my shopping cart is the 20x30 size since that is the only standard-size with the 2:3 ratio.

-- Anton.

[rutt]

Here is a suggestion I made a few times and nobody ever responded or seemed to get it. It only addresses a part of the problem, but it's really really easy. Just use the word "size" somewhere in the dropdow. It's a big improvement to say "prints for small cameras" vs "digital prints" but it still doesn't make clear what the distinction is about.

I'd really like it to say "Standard Sized Prints" so it would be easy to understand that this really is just a print sized thing.

The thing I found very confusing was that I didn't know that standard vs digital vs specialty was a size thing at all. My first guess was that it was a different printing process or quality and that "specialty" meant I'd get better results. I guess that if it confuses me it will confuse my customers even more.

[flyingdutchie]

Here is a suggestion I made a few times and nobody ever responded or seemed to get it. It only addresses a part of the problem, but it's really really easy. Just use the word "size" somewhere in the dropdow. It's a big improvement to say "prints for small cameras" vs "digital prints" but it still doesn't make clear what the distinction is about.

I'd really like it to say "Standard Sized Prints" so it would be easy to understand that this really is just a print sized thing.

The thing I found very confusing was that I didn't know that standard vs digital vs specialty was a size thing at all. My first guess was that it was a different printing process or quality and that "specialty" meant I'd get better results. I guess that if it confuses me it will confuse my customers even more.
I agree.

In my situation, it almost seems that i offer most prints in 20x30 inches only.... I'd rather have the 8x12 as the default (initial) choice.

[marlinspike]

I can't figure this one out. I have an easier time finding frames for 24x36 posters than for 20x30. So why is 20x30 standard but 24x36 specialty?

Edited to add: in fact I can't find any 20x30 frames.

[Andy]

I can't figure this one out. I have an easier time finding frames for 24x36 posters than for 20x30. So why is 20x30 standard but 24x36 specialty?

I wish I had a better answer for you than "becuase" :lol3

Thanks for posting though! Moved to an existing thread with similar discussion.

[marlinspike]

I wish I had a better answer for you than "becuase" :lol3

Thanks for posting though! Moved to an existing thread with similar discussion.
So, can that be changed? Who knows, maybe "all" (quotation marks because it's only a few) of my 20x30 sales would have been 24x36 had that option been in the standard prints menu.

[winnjewett]

Andy mentioned this the other day too. Good question. There were problems with the old way of having everything in one list, so the question is what would work better?

Thanks,
Baldy
Is it possible to separate print sizes from print styles (matte, lustre, gloss)? This would cut 4 lines from every size, making it feasable to place more photos in one dropdown.

-winn

[Andy]

Is it possible to separate print sizes from print styles (matte, lustre, gloss)? This would cut 4 lines from every size, making it feasable to place more photos in one dropdown.

-winn

Hi Winn, this has been asked - I think by you :D in the features thread - we're aware of it. Thanks though, for telling us how important it is to you! No promises on if/when but we know about it.

All the best,

[DigitalTasmania]

Oh, and while I was at it, I expanded "Digital Prints" to include a few more 4:3 ratio sizes: 9x12, 8x24, and 30x40.

Doubt the Pro crowd cares much, since you guys shoot 2:3, but there it is. :)

Don

Hi all and hi to the SM team,

I'm very new to SM and have just setup my pro site here:

http://www.digitaltasmania.com

I chose SM because I want the best service for my clients and the best "face" for my business.

I'm mostly impressed with SM but am struggling to solve the major issues caused by "standard" vs. "specialty" prints.

I shoot 2:3 and so have 2 sizes, the smallest (4X6) and 2nd largest (20X30), in "standard" and then what are likely to be the most common orders spread across "specialty" ( 8X12 , 10X15, 12X18, etc).

My potential clients see "standard" by default and are confronted with just two very extreme options. Unless they understand or think to change the "product" pulldown they will ( and do ) assume that is all I offer.

Online sales, to be successful, must work for the LCD ( lowest common denominator ) client - how do I rid my SM sales process of this confusion and turn-off to business?

I see this has been discussed here a while back - how have pro-users, shooting pro-equipment (2:3) solved this?

many thanks from the Southern Ocean,

Thomas in Tasmania

PS - I'm probably pushing my luck but maybe someone can tell me how to get the shopping cart to clearly display $ as "US$" or "USD" so my non-US clients who use non-US dollars won't barrage me with angry emails when they see their CC bills?

[Andy]

Hi all and hi to the SM team,

I'm very new to SM and have just setup my pro site here:

http://www.digitaltasmania.com
many thanks from the Southern Ocean,
>
>
SNIP
>

Thomas in Tasmania

PS - I'm probably pushing my luck but maybe someone can tell me how to get the shopping cart to clearly display $ as "US$" or "USD" so my non-US clients who use non-US dollars won't barrage me with angry emails when they see their CC bills?

Hi Thomas :wave Welcome to SmugMug and Dgrin!

Here's what one SmugMug Pro does:

http://www.thomasmanchester.com/Order.htm

And you can fine lots more tips in this thread:
http://www.dgrin.com/showthread.php?t=20236

And in my blog:
http://blogs.smugmug.com/pros/

You can make your own help page about the shopping cart, and explain your own way, the transaction is in USD, who SmugMug is, what the CC will say, how to get help from us, etc.

Here's how:
http://www.dgrin.com/showpost.php?p=186127&postcount=19

Example here:
http://www.moonriverphotography.com/gallery/52248

Customiztion forum here:

http://www.dgrin.com/forumdisplay.php?f=31

Holler at me if I can help you get started with ANY of this.

All the best,

Andy (House Pro)

[DigitalTasmania]

Thanks for the swift and detailed reply Andy . . .

Seems you are NYC based? I'm a CT boy, born 'n bred, and spent my fair share of time visiting and working in the city . . . now I'm in the "Deep South" here on the shores of the Southern Ocean.

I'll dig through your links in detail.

Without intending to be a gadfly, however, it seems from a scan of the info you have sent that pro's wanting to use the 2:3 format are stuck with products spread across the "standard" & "specialty" product classes - and that it is up to us to try to "explain" that complication in an "order support" page. Is this correct?

If this is the case one might come to the somewhat disapointing conclusion that it would be easier to simply remove the 4X6 and 20X30 products - thus defaulting to only the "specialty".

But maybe I have it wrong? I'll dig into your links in more detail - there is a wealth of information there which I thank you for.

Cheers & thanks,

Thomas in Tassie

[Andy]

Thanks for the swift and detailed reply Andy . . .

Seems you are NYC based? I'm a CT boy, born 'n bred, and spent my fair share of time visiting and working in the city . . . now I'm in the "Deep South" here on the shores of the Southern Ocean.

I'll dig through your links in detail.

Without intending to be a gadfly, however, it seems from a scan of the info you have sent that pro's wanting to use the 2:3 format are stuck with products spread across the "standard" & "specialty" product classes - and that it is up to us to try to "explain" that complication in an "order support" page. Is this correct?

If this is the case one might come to the somewhat disapointing conclusion that it would be easier to simply remove the 4X6 and 20X30 products - thus defaulting to only the "specialty".

But maybe I have it wrong? I'll dig into your links in more detail - there is a wealth of information there which I thank you for.

Cheers & thanks,

Thomas in Tassie

:wave hiya Thomas :D

We're always looking at ways to improve the cart -- and this is one of them that we look at. Stay tuned!

In the meantime, here's a bit of NYC for you:

http://williams.smugmug.com/photos/8625368-M.jpg

more in my Katz's Deli (http://williams.smugmug.com/gallery/222934) Gallery.

[DigitalTasmania]

If there is one thing I miss the most about NYC it's the food.

A deli feed like that . . . but even more - PIZZA!

We've got an Italian community here and quality pizza ( can't say the same about tex-mex ) but NOTHING like what you can get in NYC.

.... and the burger I had in Times Square back in 2003 - awesome.

BTW - who on the "website tech" side of things do I lobby with my concerns re: pro sales cart proceedures? Or is that you?

Again many thanks,

Thomas in Tasmania

[Andy]

BTW - who on the "website tech" side of things do I lobby with my concerns re: pro sales cart proceedures? Or is that you?

That would be me :nod

[Dfroemke]

That would be me :nod


Just thought I'd dump my two cents in here. I vote for focusing on the clients. Much of the time they can be a bit less savvy than us. When it comes to the cart, even the super tech savvy (my wife and I are both senior tech executives) can make mistakes.

I would love to see the cart seperated by size and style.

Not to pitch or anything, but if you guys wanted to really dig in to your customer base and see how the end users really feel, I'm the VP of IT for a marketing research consultancy :). I'm sure we can work something out.

David

[boyersmile]

After getting a little bit of feedback from my website users, I decided to make my own print ordering help screens. I'm discovering that most people have never put any thought into the different aspect ratios of various sized prints. They are suprised to see someone's head cut off when they order an 8x10 from a 2:3 camera. Other people won't notice all the options in the shopping cart either. Hopefully they will notice a link I made on my navbar which takes them here:

http://www.milesboyer.com/gallery/1176545/1/55932890/Large

This is still a work in progress, so I'll be tweaking this a little bit. This is just a quick attempt at making the print ordering process a little clearer. This was pretty easy to set up and didn't require any special hacking on my part. I'll probably post a link to this in all of my gallery descriptions in addition to the link on my navbar. If anyone is interested in using my marked-up screenshots, you are welcome to them. I'm also open to suggestions to make this more user friendly.

Now- the hard part is actually getting them to read this.

Miles

[Andy]

Now- the hard part is actually getting them to read this.

Miles


Others do this too, and it's a great idea. I have another example linked in my pro tips thread, and I just linked yours, too. :thumb

[DTMPhotos]

The one print that I consistently get customer questions about are the wallet sizes. I'm pretty sure that I'm losing about 20% of those potential sales as most customers just don't want to search much beyond the standard print sizes. Personally, I'd like to see the wallets in the standard prints even if it means they have to appear in two different lists. Of course, the greatest way would be the ability to modify the contents of the lists. At the least, I'd prefer to see 3 lists: Prints, Odd sizes (the "xD" versions), and Gifts.

IMHO...

D.

[Andy]

IMHO...

D.

Hi DTM,

OK a really ugly example here, but you get the point:

http://andydemo.smugmug.com/gallery/1102707

Thanks for your great suggestion!

[DTMPhotos]

Hey Andy...Thanks for the suggestion...

My experience is that customers tend to NOT read whatever I put in the gallery description field. I've tried putting ordering instructions, you name it and inevitably I still receive questions that were actually addressed in that field. It's not a horrible situation and I'm confident that this will eventually (wallets listed twice or flexibility in the ordering dropdowns) get addressed...

D.

Hi DTM,

OK a really ugly example here, but you get the point:

http://andydemo.smugmug.com/gallery/1102707

Thanks for your great suggestion!

[mercphoto]

Hi DTM,

OK a really ugly example here, but you get the point:

http://andydemo.smugmug.com/gallery/1102707

Thanks for your great suggestion!
It seems to me that everyone is dancing around the problem the wrong way. The problem isn't "what goes in standard prints, what goes in speciality prints". The problem is "are there too many print sizes in the first place?"

Too much choice can easily lead to inaction and confusion on the part of a customer. Its weird, people always think they want choice, but choice can actually be detrimental.

Goto another provider, like Exposure Manager, and they have a much smaller selection of print sizes to choose from.

So, does Smugmug see a real benefit to the absolutely huge number of print sizes they offer? Do people really order that many of the odd size prints? And if so, can I suggest a panoramic 1:3 ratio size option? 4x12? 12x36? And is my suggestion making the problem worse? :shrug

[Cammo]

It seems to me that everyone is dancing around the problem the wrong way. The problem isn't "what goes in standard prints, what goes in speciality prints". The problem is "are there too many print sizes in the first place?"

Too much choice can easily lead to inaction and confusion on the part of a customer. Its weird, people always think they want choice, but choice can actually be detrimental.

Goto another provider, like Exposure Manager, and they have a much smaller selection of print sizes to choose from.

So, does Smugmug see a real benefit to the absolutely huge number of print sizes they offer? Do people really order that many of the odd size prints? And if so, can I suggest a panoramic 1:3 ratio size option? 4x12? 12x36? And is my suggestion making the problem worse? :shrug

My take on this is, and I did bring this up recently, is that all print sizes should be able to be displayed in one list. As an example, many images may suit an 8"x12" better than an 8"x10". Pretty difficult for someone to jump over the specialty sizes (if they even realise it is there), check the cropping on an 8"x12" and then jump back to standard sizes and check the cropping there. Same with 20"x24" compared to 16"x24" or 20"x30". What would be sooooo wrong with having them on the one list? Pro users can simply add $0.00 to all the sizes they don't want to offer.

Any feedback?

[Andy]

So, does Smugmug see a real benefit to the absolutely huge number of print sizes they offer? Do people really order that many of the odd size prints? And if so, can I suggest a panoramic 1:3 ratio size option? 4x12? 12x36? And is my suggestion making the problem worse? :shrug

Hi Bill,

Personally I think choice is good. And since you as pro have the ability to sell/not sell anything in the catalog, well, you can create your own version of the price list, yeah? I mean, if you look at my site, and add something to your cart, you'll only see four items for sale. Others, add many, many more.

Thanks for the pano suggestion :thumb

[Cammo]

Hi Bill,

Personally I think choice is good. And since you as pro have the ability to sell/not sell anything in the catalog, well, you can create your own version of the price list, yeah? I mean, if you look at my site, and add something to your cart, you'll only see four items for sale. Others, add many, many more.

Thanks for the pano suggestion :thumb

Andy, my thoughts on this I have outlined above and I would like to demonstrate it this way. If you have a look at your image 3 (of 31) - It can either be purchased as a cropped 8"x10" (with your customer losing the outsides of the image) or as an uncropped 8"x10" (with your customer only getting about a 6 2/3"x10" print. What about if 8"x12" was in the dropdown box right below 8"x10"? You can sell it for more money and your customer gets a print size that uses your entire image. At least they get an alternative choice. Any thoughts?

[mercphoto]

Personally I think choice is good. And since you as pro have the ability to sell/not sell anything in the catalog, well, you can create your own version of the price list, yeah? I mean, if you look at my site, and add something to your cart, you'll only see four items for sale. Others, add many, many more.
Good point (and I do zero out a LOT of size choices). Given that, Cammo's suggestion to put all print size choices in one list looks a bit appealing. Since I zero out most choices my customer's list would be rather small. And if it could be found a way to separate paper type from print size, might make things easier. The fact that luster is more expensive, however, might make that difficult to do. Dunno.

I will say the shopping cart, including how a customer chooses a print size, is much improved over when I first came to Smugmug. I know it could be easier still, but I'm trying to figure out exactly how to do that.

[renstar]

Perhaps another solution is to let the photographer pick the print dimension that is "ideal" and have it only show those options for a photo. If you have pictures of different dimension in a gallery, you can set the default prices for each, but if a pic just looks bad at a 1:1 ratio, it'd be nice to be able to turn off that particular aspect ratio.

Just a thought..

-Russ


ps- i also second making the paper type a separate drop down from the list of prints, though, in the grand scheme of things, this isn't really necissary. it may make more sense, who knows

[Cammo]

Perhaps another solution is to let the photographer pick the print dimension that is "ideal" and have it only show those options for a photo. If you have pictures of different dimension in a gallery, you can set the default prices for each, but if a pic just looks bad at a 1:1 ratio, it'd be nice to be able to turn off that particular aspect ratio.

Yes, but for those who have thousands of images in their portfolio or better still, for those who crop their images to suit the image and not the eventual print this would be a problem. I guess you could crop images to suit prints at a particular ratio (i.e 4:5 or 2:3) but that sort of defeats the whole purpose of creative photography... :scratch

Cam

[renstar]

Yes, but for those who have thousands of images in their portfolio or better still, for those who crop their images to suit the image and not the eventual print this would be a problem. I guess you could crop images to suit prints at a particular ratio (i.e 4:5 or 2:3) but that sort of defeats the whole purpose of creative photography... :scratch

Cam

Actually that is intended to solve the issue of being able to crop for creative purposes. Why have any square prints available if the crop doesnt lend itself to square. Though, as i said, not a big deal in the grand scheme of things anyway.

-r

[mercphoto]

Perhaps another solution is to let the photographer pick the print dimension that is "ideal" and have it only show those options for a photo. If you have pictures of different dimension in a gallery, you can set the default prices for each, but if a pic just looks bad at a 1:1 ratio, it'd be nice to be able to turn off that particular aspect ratio.
You can do that now. If you set the custom price to $0 for that size it does not show up.

The problem is there are three separate lists for print sizes. Someone else already pointed out this problem. I'll give a concrete example. My 20D produces 3:2 images, so maybe I only want to offer prints in that aspect ratio. So I set all prices to $0 except for 4x6, 8x12, 12x18, 16x24, and 20x30. But when the customer puts something in the shopping cart they will only see 4x6 and 20x30. Not good. Its not necessarily obvious to the customer to go to "Speciality Prints" to see the other sizes.

I do think ordering print sizes is too complicated still, though it has improved in the last 18 months.

[Cammo]

You can do that now. If you set the custom price to $0 for that size it does not show up.

The problem is there are three separate lists for print sizes. Someone else already pointed out this problem. I'll give a concrete example. My 20D produces 3:2 images, so maybe I only want to offer prints in that aspect ratio. So I set all prices to $0 except for 4x6, 8x12, 12x18, 16x24, and 20x30. But when the customer puts something in the shopping cart they will only see 4x6 and 20x30. Not good. Its not necessarily obvious to the customer to go to "Speciality Prints" to see the other sizes.

I do think ordering print sizes is too complicated still, though it has improved in the last 18 months.

Precisely what I mentioned in the past. A few posts back I asked Andy's thoughts on his site example he posted but to no avail. I'm with you mercphoto, I think there should be only one paper print list and one specialty list.

Anyway...

[Andy]

Precisely what I mentioned in the past. A few posts back I asked Andy's thoughts on his site example he posted but to no avail. I'm with you mercphoto, I think there should be only one paper print list and one specialty list.

Anyway...

Hey, I've been busy doing custimizations for people :lol3 You remember that, right Cammo? :D

[DTMPhotos]

You can control the print sizes available (at least with a pro account) by setting prices for prints you don't want to zero (oh crud...is it zero or blank???). Those prints won't be available for ordering. Even with only 5 sizes total to choose from, I still have problems with clients not finding the wallets which are buried under "specialty prints". BTW...I believe that EM has the same (or close to it) print size selection (they both use EzPrints) but most photogs on EM limit the sizes available...

IMHO...
D.

[Cammo]

Hey, I've been busy doing custimizations for people :lol3 You remember that, right Cammo? :D

Yes, I appreciate that. I am worried however that I have asked too many questions :dunno ??
Have you got any thoughts on my post at http://www.dgrin.com/showpost.php?p=247925&postcount=36

Thanks! :thumb

[Andy]

Andy, my thoughts on this I have outlined above and I would like to demonstrate it this way. If you have a look at your image 3 (of 31) - It can either be purchased as a cropped 8"x10" (with your customer losing the outsides of the image) or as an uncropped 8"x10" (with your customer only getting about a 6 2/3"x10" print. What about if 8"x12" was in the dropdown box right below 8"x10"? You can sell it for more money and your customer gets a print size that uses your entire image. At least they get an alternative choice. Any thoughts?

Thanks for the suggestion, Cammo. I've actually just added 8x12 and a couple more sizes to my gallery. I probably should have done this a long time ago ... shoemaker's child I guess!