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Showdown
Apr-15-2006, 12:29 PM
I'm still a trial member (Power), so maybe that's the problem...

I've set the customization settings to have no header (used spaces in the tag) including the Smugmug header. However, it continues to pop back up.

Also, I've downloaded a video file that was working fine a minute ago, and now the player just reads "PHOTO NOT FOUND" (even though the thumb looks right).

Any help or point in the right direction appreciated!
Andy
Apr-15-2006, 01:07 PM
I'm still a trial member (Power), so maybe that's the problem...

I've set the customization settings to have no header (used spaces in the tag) including the Smugmug header. However, it continues to pop back up.

Also, I've downloaded a video file that was working fine a minute ago, and now the player just reads "PHOTO NOT FOUND" (even though the thumb looks right).

Any help or point in the right direction appreciated!

Can we have your website name? nickname.smugmug.com please?

:wave welcome to SmugMug, and to Dgrin!
Showdown
Apr-15-2006, 01:18 PM
Can we have your website name? nickname.smugmug.com please?

:wave welcome to SmugMug, and to Dgrin!

Thanks for the welcome!

http://kenanddesiree.smugmug.com/
Andy
Apr-15-2006, 02:29 PM
Thanks for the welcome!

http://kenanddesiree.smugmug.com/

OK I'm slightly confused. Do you want the SmugMug header or no header?

The video, try reuploading it. Use the standard uploader for your videos.
Showdown
Apr-15-2006, 02:51 PM
No header. Everything is fine on the homepage, but when you go into an album, the header shows up.

I'll re-load the video. I've re-loaded it six or seven times already...
Andy
Apr-15-2006, 02:55 PM
No header. Everything is fine on the homepage, but when you go into an album, the header shows up.

I'll re-load the video. I've re-loaded it six or seven times already...

Check your gallery customization settings. You either have "hide owner" checked yes, or "appearance" set to "Smugmug" not "custom" - or both :D

Make hide owner = no and appearance = custom. You'll be all set :thumb
Showdown
Apr-15-2006, 02:56 PM
Thanks Andy! I appreciate the help!
Showdown
Apr-15-2006, 03:01 PM
FYI, video wasn't working because in that particular gallery I had 'no' checked for the 'original size photos' customization.