SmugMug weekly maintenance window: Thursday night / Friday morning

[Wireless]

SmugMug's weekly scheduled maintenance window is Thursday nights from 2200 Pacific to Friday morning 0300 Pacific.

We totally understand, downtime isn't fun, and you just might be one of the few that's up in the wee hours of the morning uploading photos. Unfortunately, there are cases in which we really need a time to bring the site down to perform various tasks and upgrade systems. This is one of the low points of the day/week, and it also coincides with our marathon feature testing/release night! We apologize if this impacts you.

Hopefully this gives you two gifts: Some extra sleep, and some new features to play with when you wake up all rested the next morning.

We will do our best to keep the work within the window, and we'll post to DGrin Thursday afternoon that we're going to be working that evening. Not all weeks will have new features or a need to perform maintenance.

The old Maintenance thread is here: http://www.dgrin.com/showthread.php?t=2161

TIME CHART

10pm PST (California, USA) converts to these times locally
http://www.smugmug.com/photos/132913940-O.jpg

Time chart can be found at timeanddate.com (http://www.timeanddate.com/worldclock/).

[onethumb]

Hey all,

We expect to take the site down for a big feature release tonight during our normal maintenance window, assuming testing continues to go well. It'll likely be offline for the entire duration of our normal maintenance window.

We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc.

But that means you won't be able to upload new photos, log in, edit captions, leave comments, etc. Only view. There will be a big notice on the top of each page letting you know the site is currently undergoing maintenance, is in read-only mode, and may go offline at any time.

There will probably be a few minutes here and there where the site may not be as speedy, but if this test goes well, it should remain mostly online throughout maintenance.

Wish us luck!

[jfriend]

We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc.

Kudos for moving to a read-only update where the site keeps serving images during maintenace! That's a great move. I hope it works well tonight.

[rainforest1155]

Don,

that sounds like a great maintenance feature, especially for us Europeans over here that get hit the complete Friday morning. :barb

I'm staying tuned to the release as well. :clap


All the best,
Sebastian

[onethumb]

Hey all,

We expect to take the site down for a big feature release tonight during our normal maintenance window, assuming testing continues to go well. It'll likely be offline for the entire duration of our normal maintenance window.

We are going to try something new tonight. If it doesn't work, please don't kill me, but we're gonna try to put the site into 'Read Only' mode so people can still browse your photos, see them embedded out on the net, etc.

But that means you won't be able to upload new photos, log in, edit captions, leave comments, etc. Only view. There will be a big notice on the top of each page letting you know the site is currently undergoing maintenance, is in read-only mode, and may go offline at any time.

There will probably be a few minutes here and there where the site may not be as speedy, but if this test goes well, it should remain mostly online throughout maintenance.

Wish us luck!

We didn't finish testing in time, so we're waiting until next week.

Enjoy SmugMug tonight, everyone. :)

[rainforest1155]

We didn't finish testing in time, so we're waiting until next week.

Enjoy SmugMug tonight, everyone. :)
That's alright! We better have a properly tested release than a buggy one and still can wait another week. This also gives you maybe a little time to relax your bleeding eyes.
I overslept the maintenance period anyways and I'm glad that I didn't miss the new read-only feature! :D

Sebastian

[Andy]

During our normal weekly scheduled maintenance window tonight, we’ll be making some database architecture changes.

We hope and anticipate that the site will remain up the entire time, though it may go into read-only mode for a short while. In the event we have to take the site offline, we’ll do everything we can to minimize the downtime.

Read About it, here (http://smugmug.wordpress.com/2008/05/01/site-maintenance-tonight-51-10pm/)

And subscribe to the feed of that blog to see be notified in the future, as well :thumb

[DrDavid]

During our normal weekly scheduled maintenance window tonight, we’ll be making some database architecture changes.

Is this just to do with the N levels galleries? Or, is there something else more exciting? Like COUPON CODES, PACKAGES and/or Analytics plug-in? :ivar Perhaps something even more super-duper like AJAX based drag and drop gallery layout, etc..? :clap

David

[pilotdave]

Oh bringing back an old thread containing "Hopefully this gives you two gifts: Some extra sleep, and some new features to play with when you wake up all rested the next morning" was just WRONG! Ya had me all excited till I read the date on it. Hope it's not just a behind the scenes database thing that we won't notice... :D

Dave

[DrDavid]

Is tonight going to be new-features Thursday? :wink

[hrgphoto]

is it down again tonight? I do not see any photos and using the urls do not get me anywhere.. hope it's up again soon! I love smugmug!:clap

Edit:
it's up again yeah!

[Andy]

http://www.dgrin.com/showthread.php?t=97260

[dogwood]

So I'm getting the read-only message. Any idea how long that will be? I don't see anything about maintenance today in this thread and didn't get a message about it.

I do realize it is smack right in the middle of the weekly maintenance time and that was poor planning on my part. Just wish I had known about the maintenance or read-only mode in advance.

[rainforest1155]

So I'm getting the read-only message. Any idea how long that will be? I don't see anything about maintenance today in this thread and didn't get a message about it.

I do realize it is smack right in the middle of the weekly maintenance time and that was poor planning on my part. Just wish I had known about the maintenance or read-only mode in advance.
Sorry for the hassle. You could expect a maintenance to happen every week during our scheduled window, then you would be on the safe side in terms of planning. More info on all maintenances when they do happen can be found on our wordpress blog (http://smugmug.wordpress.com/).

Sebastian

[Andy]

Reminder, we update here too: http://smugmug.wordpress.com/

[Matthew Saville]

Reminder, we update here too: http://smugmug.wordpress.com/
Yargh, right in the middle of a 227 megabyte upload and emailing three clients to tell them their pics were online.

Oh well, you win some you lose some! Git 'er done, guys!

=Matt=

[PrimeTime]

Sorry for the short notice. We're going to have to take the site offline for a few hours to make some changes to our core switches.

We don't anticipate the site being offline for more then a few hours.

Apologize for the inconvenience.

PrimeTime
SmugMug Server Surgeon

[Andy]

We'll be using the window tonight, folks, to install some new hardware. Updates will be posted here and on our status updates blog http://smugmug.wordpress.com

[darryl]

We'll be using the window tonight, folks, to install some new hardware. Updates will be posted here and on our status updates blog http://smugmug.wordpress.com

It's a shame that Dgrin was down during the same time. Yes, I know that's why you have the blog. Yes, I subscribe to the blog.

- Andy's blog update was at 9:56PM PDT.
- I happened to notice at 10:43PM PDT (I was trying to write some docs for parents at my son's preschool on how to use AlbumFetcher).
- FeedBlitz sent me a notice at 11:24PM PDT that SmugMug was down.

Yeah, so much for a blog being the solution to downtime notification.

So yes, this was during your weekly maintenance window. I suppose we've been lulled into complacency because uptime has been so good, and usually maintenance just means a red box at the top of every page (read-only mode), or worst-case, a cartoon with servers in the desert.

This time, it was this nasty error message:


Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #3.6b41a45.1222407709.1e68652


And what really gets me is that while SmugMug has time and time again said they will not send e-mails with outage notices, I was surprised to get this e-mail just last week from news@smugmug.com:


Subject: [SmugMug] Quick News: Yo ho! Ye have metallic prints and more to sell...
From: news@smugmug.com
X-Mailer: SmugMug v1.0

On International Talk Like a Pirate Day ( http://www.talklikeapirate.com/ ) , the good Ship SmugMug stashed extra treasure in the hold. Landlubbers won't be seeing it until ye set yer prices, so cast your eyes on the booty ( http://smugmug.com/prints/catalog.mg ) and make some extra doubloons. Yarrr!

---
See more news items: http://www.smugmug.com/news/

SmugMug hates spam as much as you do. You opted-in to receive News updates, but if you don't want them anymore, no worries. Just click here: https://secure.smugmug.com/homepage/settings.mg?settings=mail


OMG, I would so prefer to get notices about last-minute "hard" outages like this than what's new in the store.

Ah well, least now Dgrin is back up so I can whine about it somewhere. :-}

[GSPeP]

Aha, it was maintenance.

Because Smugmug as well as Dgrin were down, I was already thinking of earthquakes etc.

Glad you're back online.

[jiri]

I cannot access home smugmug site nor my own site, this is the error message i get



An error occurred while processing your request.
Reference #97.4c959d50.1222415307.3b18eb4





thank you
jiri

[Furono]

Could you have something other than the following message display? This look bad to people trying to access. Thanks.

"
Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.eb41a45.1222415738.1c233a9

"
or


"Gateway Timeout


The proxy server ..........


"

[Daddio]

OMG, I would so prefer to get notices about last-minute "hard" outages like this than what's new in the store.

+1 on that! Please consider letting people "opt in" to email notification for outages.

[Richard]

I cannot access home smugmug site nor my own site, this is the error message i get



An error occurred while processing your request.
Reference #97.4c959d50.1222415307.3b18eb4




thank you
jiri

Yes, for scheduled maintenance.

[robertodenis]

Hello!

I dont have any idea of what s going on. My pics disappeared. I tried to find some information. I just read this " Power and Pro users with Custom Domains take note!! - Changes needed" but I dont understand anything.

Can you help? Thank you


RD

www.robertodenis.name

[Matthew Saville]

Hello!

I dont have any idea of what s going on. My pics disappeared. I tried to find some information. I just read this " Power and Pro users with Custom Domains take note!! - Changes needed" but I dont understand anything.

Can you help? Thank you


RD

www.robertodenis.name (http://www.robertodenis.name)



Smugmug weekly maintenance window!

http://www.digitalgrin.com/showthread.php?t=30979

=Matt=

[Matthew Saville]

We'll be using the window tonight, folks, to install some new hardware. Updates will be posted here and on our status updates blog http://smugmug.wordpress.comBTW Andy when is the decision made to go down and who makes it? I'm assuming it's before 9:50 PM Thursday?

I'd really like to get an email at 5-6 PM on the Thursdays you think you might need to use the window.

Also, the error message tonight is especially nasty. Can we at least get the cartoon instead of the death-screen? You're getting a few new topics from users who are confused about such a "severe" appearance...

[edit @ 3 AM.] ...there we go, got the "window browsing mode" finally. Wish I could do some overnight uploading too, but it's all good! Just culled four events and processed three, I'm headin' to bed!

=Matt=

[MRudland]

Is it still down?
Michelle

[Andy]

Hi Folks, we're sorry that the maintenance window's being used for longer than normal. Hopeful to have things back up soon! Stay tuned here.

[FINAO]

Is it still down?
Michelle

I believe so... I can see my pictures, but can't do anything with them. I'm also unable to login.

It would be real nice if they could post a solid time when the site will be back up.

This banner has been at the top of the site for the past 5+ hours:

"The Sorcerers of Smug are adding new magic right now, so we're in window shopping mode. You can view all the photos you like, but for a few minutes we're unable to sell prints or take new photos or comments. Stay tuned! The SmugMug team (http://cmac.smugmug.com/gallery/2504559)"

[Andy]

OMG, I would so prefer to get notices about last-minute "hard" outages like this than what's new in the store.


Sending the emails is not a trivial thing, but I'd love it if we could. I know the Ops guys would, too. We can't always do that. I'll run a few more ideas by the guys after things settle down today.

For the SmugMug Status Update Blog (http://smugmug.wordpress.coim), I don't have good solution to the feedburner email lag, does anyone? :ear We've been talking about that here, too. I do know that if you have subscribed to the feed in your feed reader (htp://www.google.com/reader), you'll have it as soon as we post it.

[Andy]

I believe so... I can see my pictures, but can't do anything with them. I'm also unable to login.

It would be real nice if they could post a solid time when the site will be back up.

This banner has been at the top of the site for the past 5+ hours:

"The Sorcerers of Smug are adding new magic right now, so we're in window shopping mode. You can view all the photos you like, but for a few minutes we're unable to sell prints or take new photos or comments. Stay tuned! The SmugMug team (http://cmac.smugmug.com/gallery/2504559)"

We will post the update here on our Status Updates Blog (http://smugmug.wordpress.com).

[Andy]

We're back online. Thanks all for your patience during our scheduled mainteance window - sorry it took a little longer than we expected!

[Mr. 2H2O]

YAY - I had an upload scheduled for 6:30am but of course, that didn't happen. Thank you for keeping us posted!

- Mike

[TnHiker]

We're back online. Thanks all for your patience during our scheduled mainteance window - sorry it took a little longer than we expected!

Andy,

I'm still unable to add new photo galleries. The dialog window appears but no "enter/send" button for initiating the process. Many logo's are "faded-out" which leads me to believe the website isn't fully functional as yet. This was at 8:50 AM EDT, 9/26/08.

Whoops, I just refreshed the page and it looks OK. Sorry for the "false" alarm.

[darryl]

Sending the emails is not a trivial thing, but I'd love it if we could. I know the Ops guys would, too. We can't always do that. I'll run a few more ideas by the guys after things settle down today.

It's not trivial? As I mentioned, you *did* recently send a note about Talk Like A Pirate Day/new merchandise to news@smugmug.com.

Seems like people who have opted-in to that list might be interested in an upcoming 5+ hour outage where their websites look really really broken (not read-only, no cute cartoons).

For the SmugMug Status Update Blog (http://smugmug.wordpress.coim), I don't have good solution to the feedburner email lag, does anyone? :ear We've been talking about that here, too. I do know that if you have subscribed to the feed in your feed reader (htp://www.google.com/reader), you'll have it as soon as we post it.

Yeah, that's why RSS sucks for information that needs to be *pushed*.

[Andy]

It's not trivial? As I mentioned, you *did* recently send a note about Talk Like A Pirate Day/new merchandise to news@smugmug.com.

Seems like people who have opted-in to that list might be interested in an upcoming 5+ hour outage where their websites look really really broken (not read-only, no cute cartoons).



Yeah, that's why RSS sucks for information that needs to be *pushed*.
Darryl: "I'll run a few more ideas by the guys after things settle down today." Give us some time, k? :D Thanks!

[PAV]

We're back online. Thanks all for your patience during our scheduled mainteance window - sorry it took a little longer than we expected!
.....But now the Slideshow on my front page isn't working anymore. :scratch
The Slideshow on my second page works ok though! Hmmmmm! Weird! :huh

[Andy]

.....But now the Slideshow on my front page isn't working anymore. :scratch
The Slideshow on my second page works ok though! Hmmmmm! Weird! :huh
We're fixing that right now, stay tuned

[Andy]

Bump: http://smugmug.wordpress.com/2008/10/01/network-maintenance-1022008-1000pm-pdt/

[Andy]

Bump: http://smugmug.wordpress.com/2008/10/01/network-maintenance-1022008-1000pm-pdt/

Bump!
http://smugmug.wordpress.com/2008/10/01/network-maintenance-1022008-1000pm-pdt/

[com3]

argh! was in the middle of a big upload too! :dunno

[Wireless]

FYI folks, for tomorrow night, and the next week as well:

http://smugmug.wordpress.com/2008/10/09/database-maintenance-1092008-1000pm-pdt/

[Andy]

FYI folks, for tomorrow night, and the next week as well:

http://smugmug.wordpress.com/2008/10/09/database-maintenance-1092008-1000pm-pdt/
We're in Read-Only mode now. Wireless will reply here when we're all done.

Also: http://smugmug.wordpress.com will have updates.

[Andy]

we'll be using the window tonight.

http://smugmug.wordpress.com/2008/10/30/10302008-pre-spooktacular-network-maintenance/

[Andy]

we'll be using the window tonight.

http://smugmug.wordpress.com/2008/10/30/10302008-pre-spooktacular-network-maintenance/
Bump!

[Leighs-Gallery]

we'll be using the window tonight.

http://smugmug.wordpress.com/2008/10/30/10302008-pre-spooktacular-network-maintenance/


Not all of us are using the site "in the wee hours" .. I am in Hawaiia and do most of my photography work during others wee-hours... I do understand the need on your end though... it just caught me at a time I was doing some serious work on my site and need to complete by morning... HSTime!

Oh well, could be worse...

[I Simonius]

just FYI the 'scheduled maintenance' doesn't come up in Safari, it just keeps trying to load (FF is OK)

So if anyone tries to connect during maintenance using Safari they will probably think something is wrong with the site as no messgae comes up

[Aspire]

I am also on the other side of the world (New Zealand) where it's already Friday & Halloween & the "quiet time" is actually around 5pm - 10pm now and still down. Was in the middle of customising my smugmug for the first time too.... will save it for tomorrow!

[Seamus]

just FYI the 'scheduled maintenance' doesn't come up in Safari, it just keeps trying to load (FF is OK)

So if anyone tries to connect during maintenance using Safari they will probably think something is wrong with the site as no messgae comes up

It shows for me in Safari :scratch

Shay

[I Simonius]

It shows for me in Safari :scratch

Shay



:dunno

[Andy]

:dunno
Simon, completely clear your Safari Cache, close and reopen.

[I Simonius]

Simon, completely clear your Safari Cache, close and reopen.

okey diddly ol dokey:D

[momwac]

Heh... somehow this just sounds wrong.
Tools: please use the new button up above! I guess if we missed the new button... then we deserve the moniker?:rofl

[thepinkangel]

visitor view shows nothing on my site. no galleries, nothing! ack! help!

[4EverPhotography]

visitor view shows nothing on my site. no galleries, nothing! ack! help!

It seems everyone is down right now...

[David_S85]

visitor view shows nothing on my site. no galleries, nothing! ack! help!

Same.

[Andy]

The visitor view problem is fixed, sorry.

[darryl]

Hey, does anybody have a screenshot of the "SmugMug is in read-only mode, blah blah blah" that you put up during downtimes like that?

One of the parents at my son's school was trying to upload on Thursday, and gave up in frustration. and I think she was just using the Simple uploader, so she should've seen the message, but she claims she didn't.

I was going to send a note to all the parents to beware of uploading Thursday nights, but if I could attach a screenshot of what exactly to look for, that would be even swell-er.

Also, the image of the computers in the desert for more dire downtimes would be nice as well.

Thanks!!

[Markjay]

I've been trying to access my galleries and NONE of my image / thumbnails or viewed images are appearing.

Markjay

Hey, does anybody have a screenshot of the "SmugMug is in read-only mode, blah blah blah" that you put up during downtimes like that?

One of the parents at my son's school was trying to upload on Thursday, and gave up in frustration. and I think she was just using the Simple uploader, so she should've seen the message, but she claims she didn't.

I was going to send a note to all the parents to beware of uploading Thursday nights, but if I could attach a screenshot of what exactly to look for, that would be even swell-er.

Also, the image of the computers in the desert for more dire downtimes would be nice as well.

Thanks!!

[Leighs-Gallery]

Hi Markjay
I can open my site okay-- maybe log out and try again?

[justus]

Can't seem to get into my website and upload ordered photos this afternoon. Can't access the site from my other computer either.

Are we down?:scratch

[Andy]

Can't seem to get into my website and upload ordered photos this afternoon. Can't access the site from my other computer either.

Are we down?:scratchWe are up!
Hi, we can hit your site http://sherrill.smugmug.com just fine. If you continue to have issues, write our help desk we have some diagnostics for you to run, okay?

[Jeremy Winterberg]

Can't seem to get into my website and upload ordered photos this afternoon. Can't access the site from my other computer either.

Are we down?:scratch

I had the same problem with my site. Its working now though? I was really confused, cause I couldn't go to dgrin.com or smugmug.com for like an hour. Although I was still able to go to my site via jeremywinterberg.smugmug.com but not winterbergphotography.com... I was confused but all is well. and it was just those sites, I was able to go to any other website.

just so I can know... was something going down during that short downtime?

[Andy]

I had the same problem with my site. Its working now though? I was really confused, cause I couldn't go to dgrin.com or smugmug.com for like an hour. Although I was still able to go to my site via jeremywinterberg.smugmug.com but not winterbergphotography.com... I was confused but all is well. and it was just those sites, I was able to go to any other website.

just so I can know... was something going down during that short downtime?Jeremy, if you could get to

jeremywinterberg.smugmug.com but not winterbergphotography.com...

Then the issue was with your domain host, not SmugMug.

[Jeremy Winterberg]

Jeremy, if you could get to

jeremywinterberg.smugmug.com but not winterbergphotography.com...

Then the issue was with your domain host, not SmugMug.

See, thats where I'm confused, my other website through the same provider was working fine, so no, it wasn't them. but whatever, its working now, so all is well.

[jhelms]

Did this week's maint. start early? Just curious, 1030pm e.s.t. and neither www.johntookmypicture.com (http://www.johntookmypicture.com) or jhelms.smugmug.com is coming up for me...

[Andy]

Did this week's maint. start early? Just curious, 1030pm e.s.t. and neither www.johntookmypicture.com (http://www.johntookmypicture.com) or jhelms.smugmug.com is coming up for me...
Working fine here, both of your addresses. Still an issue? If so, write our heroes, okay? Smuggy is all systems go.

[jhelms]

Working fine here, both of your addresses. Still an issue? If so, write our heroes, okay? Smuggy is all systems go.

Weird, working fine for me this morning - must have just been a quirk last night.

Thanks guys! :cheers:

[agallia]

Very sluggish today. Trying rearranging Fine Art galleries and won't do?

[com3]

Very sluggish today.

yesterday was ultra sluggish. today it's much much better for me.

[gluwater]

Very sluggish today. Trying rearranging Fine Art galleries and won't do? Hi Al. Can you please run some tests for us and email the results to the Heroes: http://www.smugmug.com/help/emailreal.

First run a Traceroute from SmugMug to you. We've got a handy tool to help us see the connection quality between you and SmugMug. Go here:
http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

Then run a Traceroute from you to SmugMug:

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046

To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291

Finally please run a Line Quality test:

You go here: http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Email us the link to the results when you get them.

[agallia]

Hi Al. Can you please run some tests for us and email the results to the Heroes...Email us the link to the results when you get them. Hi, Nick. Three tests completed and emailed to Heroes. Tests seemed okay. Had a bit of problem with DSL Reports Line Quality. Their instructions for Norton are very old. I finally set my router to allow pingback and worked okay then.

Anyway, running latest updates of XP Home and FF with no problem until this AM. Cleared FF cache, rebooted and tried again. 'Arrange' simply doesn't work when trying to use for galleries under Fine Art category. Selected last gallery, PhotoArt, and moved to first place and saved. Gallery remains in last spot. Have tried a number of times. Doubt if it is a connection problem. Help :scratch

[Andy]

'Arrange' simply doesn't work when trying to use for galleries under Fine Art category. Selected last gallery, PhotoArt, and moved to first place and saved. Gallery remains in last spot. Have tried a number of times. Doubt if it is a connection problem. Help :scratch
I was able to move it first time... http://agallia.smugmug.com/Fine%20Art

what browser, Al?

[agallia]

I was able to move it first time... http://agallia.smugmug.com/Fine%20Art

what browser, Al? Okay, Andy! Works fine for me too now...moved 3 times :thumb. Don't know what the problem was. FYI...using FF 3.0.10. Thanks for help.

Looking forward to checking out the new Easy Cust. Too.

[com3]

yesterday was ultra sluggish. today it's much much better for me.


taking several minutes to load 1/4th of a page on smugmug for me right now.

[Andy]

We're using the window tonight.
http://smugmug.wordpress.com/

[Andy]

We'll be using this window on Thursday night this week.

[Andy]

We'll be using this window on Thursday night this week.
http://smugmug.wordpress.com/2009/05/13/51409-scheduled-maintenance/

(that was posted yesterday) :deal

[Andy]

http://smugmug.wordpress.com/

Bump

[npudar]

Last night (and this morning) I am not able to log in to my account. (I first discovered this with Jeffrey's Lightroom Plugin retruning an error -- the I couldn't get in manually.) I thought maybe a Smugmug system cahnge might have generated a new password, so I requested a "forgotten password" ping last night -- and I still have not received a response. (I use IE 7)

Any ideas on what is happening?

Nick

(EDIT: Wow, that was fast! It's now working.)

[Li_Photo]

I'm having login problems right now... is the site having issues? even my slide show on home pg is not working and is asking for a password?! :dunno

[Zege]

yep, I have same problem with login.

[Li_Photo]

yep, I have same problem with login.

So I guess it's a smugmug issue. hopefully it'll get backup and running tomorrow. The good thing is that all my galleries are still working fine just can't login.

[Andy]

I'm having login problems right now... is the site having issues? even my slide show on home pg is not working and is asking for a password?! :dunno
It was a temporary glitch last night, sorry! All fixed.

[AlpineLakes]

It was a temporary glitch last night, sorry! All fixed.

I can log into the site but SendTo SmugMug authentication doesn't seem to be working (hasn't all day).

[Andy]

I can log into the site but SendTo SmugMug authentication doesn't seem to be working (hasn't all day).
Contact developer, here: http://www.shahine.com/omar/ thanks!

[HamSmuggler]

http://www.andrawesphoto.com/down/img/SmugMug-maintenance-growing.jpg



The site you are trying to access is hosted by SmugMug.

We're having some temporary technical difficulties. We're working on them at the moment, and expect service to return shortly. We apologize for the inconvenience. We're investigating a problem with the site. Hopefully it'll only take a few minutes. We're not happy about it, of course, but we are prepared for it and expect there to be no data loss or any long-term reduction in service. You can learn more and follow our progess on our Support Forum (http://www.dgrin.com/forumdisplay.php?f=12) and our Service Updates Blog (http://smugmug.wordpress.com/). Thanks for your patience and understanding!

Couldn't find info on this using above links ?

[Andy]

http://www.andrawesphoto.com/down/img/SmugMug-maintenance-growing.jpg



The site you are trying to access is hosted by SmugMug.

We're having some temporary technical difficulties. We're working on them at the moment, and expect service to return shortly. We apologize for the inconvenience. We're investigating a problem with the site. Hopefully it'll only take a few minutes. We're not happy about it, of course, but we are prepared for it and expect there to be no data loss or any long-term reduction in service. You can learn more and follow our progess on our Support Forum (http://www.dgrin.com/forumdisplay.php?f=12) and our Service Updates Blog (http://smugmug.wordpress.com/). Thanks for your patience and understanding!

Couldn't find info on this using above links ?
Try now.

[com3]

Try now.


no workie!

[photo-funtasia]

no workie!


Nothing :dunno

[Andy]

no workie!
Um, I meant the links like to http://smugmug.wordpress.com/

[photo-funtasia]

Um, I meant the links like to http://smugmug.wordpress.com/


This works :thumb

[Andy]

http://smugmug.wordpress.com/2009/07/08/7909-network-maintenance-announcement/

[I Simonius]

Um, I meant the links like to http://smugmug.wordpress.com/

Just read this there:
"SmugMug is currently offline. It’s for just about the dumbest reason I’ve ever seen for a site being offline (our load balancer licenses expired – and the guy in charge of them knew they were expiring – but it had slipped his mind).

Thanks to the nature of the outage, we can’t even put up a friendly and apologetic error message, which makes things even worse.

Needless to say, we’re very embarrassed and working on getting it resolved. A thousand apologies for this stupid outage. "

I bet there were a few choice words and some:
:whip :hang :bwg :gun2

sorry I couldn't resist! :lol4

[Andy]

I bet there were a few choice words and some

http://twitter.com/DonMacAskill/status/2522494073

[I Simonius]

http://twitter.com/DonMacAskill/status/2522494073

yup - we're all human;):wink

[stinkydiver60]

I have been unable to upload pictures this week and just gave it another try with various uploaders with no luck. So I looked around and found this thread. Are these download problems due to inhouse issues at Smugmug? Or is everthing up and running?

[Andy]

I have been unable to upload pictures this week and just gave it another try with various uploaders with no luck. So I looked around and found this thread. Are these download problems due to inhouse issues at Smugmug? Or is everthing up and running?
No, but we changed our uploader a week ago - write our heroes and we'll help you asap. http://www.smugmug.com/help/emailreal

[com3]

No, but we changed our uploader a week ago - write our heroes and we'll help you asap. http://www.smugmug.com/help/emailreal


i like the new uploader better... it doesn't "hang up" on the jpegs until i close the browser like the old one did... you know...like, upload a photo then can't rename it or delete it or anything since it's "still in use." plus it doesn't have that stupid always-on-top pop up in the way either. :thumb

[Andy]

http://smugmug.wordpress.com/2009/07/30/73009-scheduled-maintenance/

[sara505]

Scheduled maintenance from last night seems to have been extended into this morning - no updates since last night - how much longer will this go on? Just wondering. Thanks.

[jacyjoypals]

Another Q?

Does this maintenance include owners not able to access; my password is correct but keep getting a non-entry and a repeated request for password?
Thanks

[Andy]

no updates since last night -

We've been updating, just 30mins ago or so... http://smugmug.wordpress.com/

[Andy]

Another Q?

Does this maintenance include owners not able to access; my password is correct but keep getting a non-entry and a repeated request for password?
ThanksRead Only mode means you can't log in, correct. But you can browse, and view photos.

[jacyjoypals]

Thanks Andy, I thought it was me again 8o))
BTW, love your new site.
Read Only mode means you can't log in, correct. But you can browse, and view photos.

[jenniferann]

Any updates on when the site will be back up? I am new and on
my trial period and want to be on the site seeing if I can get the look
I want....

[Cuong]

Any updates on when the site will be back up? I am new and on
my trial period and want to be on the site seeing if I can get the look
I want....Looks like the engineers are still working hard for the past couple hours. Hopefully, it won't be too much longer.

Cuong

[lynnesite]

Looks like the engineers are still working hard for the past couple hours. Hopefully, it won't be too much longer.

Cuong

Hope so. I always forget about the maintenance window and of course it's during my most massive upload of the year, didn't expect to still be down this morning.

[photostuff]

The site has been in read-only mode for approx 12 hours. I am getting used to the weekly down-time on Thursday evenings, but this is way longer than expected. If this was a typical web host, it would be intolerable.

[sara505]

The site has been in read-only mode for approx 12 hours. I am getting used to the weekly down-time on Thursday evenings, but this is way longer than expected. If this was a typical web host, it would be intolerable.

I have been out of town, have returned and have only a small window -today - in which to upload my work from my lap-top.
I can't find any recent up-dates. Please, how much longer will this go on?

[flashon]

I have a day or so left in my 15-day trail account. This maybe an unfortunate event but does anyone know the stats of the total up time (or percentage) of the site during past 12-month period?

Thank you!

[bham]

Well its at about 11 hours and counting. And no info in the last 3 or 4. Something is wrong.

[R.Leonardo]

:pissed^%&%^&*$%
:soapbox


Whew, glad I got that out of my system.

Seriously, this is delaying client proofing. Good thing I have a plan B, just hate using it.

[TroodoN]

Here in London the problem should have gone at 6am but its already 5pm and I have wasted whole day trying to login and maintain my website.

Worse thing is that there are no updates on what is going on. Unprofessional!!!

[~Jan~]

This is making me nervous, too. I am just curious why SM goes into maintenance so often? I use SM as my back-up site. My main site has only been down one time in the year and a half I've been with them.

[MRudland]

Any word yet? Got some uploads to get done today before I leave for the weekend!
Michelle

[bham]

Its the silence that worries me. It almost been 4hours since any info on the status update site.

[sara505]

Its the silence that worries me. It almost been 4hours since any info on the status update site.

Ditto.

[astockwell]

Hey Guys,

Are you going to get this back up pretty soon? I have a link that needs to go out to a customer, but I cannot log in to get it. It is in a hidden and passworded gallery, and I am unable to see it in read only mode. Maybe if this stuff isn't ready for prime time, you should try again next week.

-Andy

[TrulyAlaskan]

There's no use kicking and screaming. They are working as fast as they can, just have some patience. I too have been waiting to to a major upload. At least they do regular maintenance, it prevents major problems from happening. Everyone complains to them about more and more features, well, looks like they are working on one. So, sometimes if you want more features, you have to have some downtime, that's just the way it works.

Rock on you smugging gurus! I look forward to whatever it is you're adding. I will sit here and drink my coffee.

[Andy]

Hey Guys,

Are you going to get this back up pretty soon? I have a link that needs to go out to a customer, but I cannot log in to get it. It is in a hidden and passworded gallery, and I am unable to see it in read only mode. Maybe if this stuff isn't ready for prime time, you should try again next week.

-AndyAndy, it had nothing to do with any new release. It was purely operational stuff, sorry for the hassle.

[Andy]

Any updates on when the site will be back up? I am new and on
my trial period and want to be on the site seeing if I can get the look
I want....
Welcome, sorry for the hassle on your first days!

Updates here, bookmark this http://smugmug.wordpress.com/

[Andy]

My main site has only been down one time in the year and a half I've been with them.
And your main site is? :ear

[Andy]

We're out of read only mode - we've not issued 'all clear' yet (that'll go on the status blog).

[suchit]

It now says "09:35 The problems are all resolved, we’re just double-checking some configurations before finishing. The site should be online soon, barring any other hiccups." so it should be up very soon. Trouble is being in India, the time zone lands right across the day. Can't help that I suppose.

[~Jan~]

And your main site is? :ear

Well, my website template is through www.portfoliositez.com and I pay them, but I am not sure where the actual data is hosted.

I don't want you to think I don't love you all--I've sung the praises of SM many times over. Your CS is top-notch and the features of your website are fabulous. At some point I may have my whole site over here. It just does seem like there's a lot of downtime. :)

[jenniferann]

Thanks Andy, looking forward to getting back to it.

[Andy]

Well, my website template is through www.portfoliositez.com and I pay them, but I am not sure where the actual data is hosted.

I don't want you to think I don't love you all--I've sung the praises of SM many times over. Your CS is top-notch and the features of your website are fabulous. At some point I may have my whole site over here. It just does seem like there's a lot of downtime. :)WE do maintenance on Thurs nights, and we don't normally use each week's maintenance window.

We have the maintenance window because we're growing dramatically, and adding new features to the site all the time.

Today was just a foulup, suff happens and we're glad the site is back to 100%.

It's important to note that we do have Read Only mode, so that we can be working on things, and still displaying your photos.

[Andy]

As of 0945 CA time, all clear.
http://smugmug.wordpress.com/2009/08/06/aug-67-maintenance-window/

Sorry again folks!

[~Jan~]

It's important to note that we do have Read Only mode, so that we can be working on things, and still displaying your photos.

Yes, good point. The client would probably have no idea of the downtime, which is awesome.

[jenniferann]

As of 0945 CA time, all clear.
http://smugmug.wordpress.com/2009/08/06/aug-67-maintenance-window/

Sorry again folks!

I still cannot get in??? 1:45 Eastern standard time.
How long do I have to wait?

[jenniferann]

I still cannot get in??? 1:45 Eastern standard time.
How long do I have to wait?

Sorry, I am good to go now!

[dhlewis]

My site is showing some pretty strange things. Password required for flash slideshow, keywords showing up in galleries?

[sara505]

My site is showing some pretty strange things. Password required for flash slideshow, keywords showing up in galleries?

I am uploading, with 7 errors so far. Maybe I tried getting back to work prematurely?

[Andy]

It's all good now, please go ahead and use the site :thumb
Sorry for the hassle, folks!

[RuSu]

10PM Moscow time - still getting message re upgrading maintenance. All systems are not go. Day wasted...

[jenniferann]

It's all good now, please go ahead and use the site :thumb
Sorry for the hassle, folks!

I just uploaded 4 photos to one of my galleries, and it said they
uploaded, but when I go to the gallery - nothing!! What happened?
I know they are not too big - does it usually take along time for them
to show up? I do not even get the "processing photo" icon.

[KitKat987]

I can't even log in................. :dunno

[jdfaith]

Looks like it's off-line, again. Won't even let me log in.

[jenniferann]

Looks like it's off-line, again. Won't even let me log in.

I am getting a bit worried about going with smugmug - I just tried
uploading 8 photos and it selectively uploaded 3 and the hell with the
rest - maybe I should look for another hosting site - is this a frequent
problem??

[ziggy53]

... is this a frequent
problem??

Absolutely not a frequent problem.

Something must be seriously amiss, but this is not typical. SmugMug is very, very careful about downtime and sensitive to customer issues.

Hang in there folks.

[Cuong]

I know time flies when you're out chasing after those issues, but it feels like eternity for people who have to wait in the dark. You can tell people truthfully that you don't really know exactly how long it'll take, but people don't like to hear that. It's better to give them an estimated time and be done earlier or keep them informed if extended time is needed.

Cuong

[jenniferann]

Thanks Ziggy, I will hang tough for a while, I really like Smugmug and have
heard such wonderful things about them, it is just frustrating for me as I
am in my trial period and have lost a whole day.

[lynnesite]

Well, I have a bit of a mess on my hands. Mac Daddy errored out last night, I reuploaded today, 50 of 180 errors reported, lots of network-interruption pauses. In actuality, both uploads seem to have partly worked, now I have to winnow out the duplicates and insure everything is there. One by one. For 472 images.

Maybe I'll wait before uploading the other 3 galleries...

[jfriend]

Thanks Ziggy, I will hang tough for a while, I really like Smugmug and have
heard such wonderful things about them, it is just frustrating for me as I
am in my trial period and have lost a whole day. If you run out of time, I'm guessing that they will probably extend your trial. Just ask here (http://www.smugmug.com/help/emailreal).

[Andy]

now I have to winnow out the duplicates and insure everything is there. One by one. For 472 images.

Maybe I'll wait before uploading the other 3 galleries...
The New Simple uploader (in-browser) has a feature that is very good: skip duplicates - so you can dump all the files in again and we'll ignore dupes for you.

[Andy]

If you run out of time, I'm guessing that they will probably extend your trial. Just ask here (http://www.smugmug.com/help/emailreal).
:nod we always would do that.

[lynnesite]

The New Simple uploader (in-browser) has a feature that is very good: skip duplicates - so you can dump all the files in again and we'll ignore dupes for you.

Thanks, Andy, I'll try that. I've killed the 9 strange "error" duplications, I think. So I'll dump the whole last upload in and see how it does, since 30+ out of 180 failed.

Those considering Smugmug, this is quite uncharacteristic.

ETA: Simple uploader, some worked, errors claiming "file format" problems, horrendously slow. Uploaded to a different gallery, tiny one. Errors nearly the whole way, maybe one or two photos uploaded. I'm done. Will go check my connection next.

ETA 2: It appears my ISP is chugging along at dialup speed, I'll bet that's at fault for today's stuff.

[sara505]

Thanks, Andy, I'll try that. I've killed the 9 strange "error" duplications, I think. So I'll dump the whole last upload in and see how it does, since 30+ out of 180 failed.

Those considering Smugmug, this is quite uncharacteristic.

ETA: Simple uploader, some worked, errors claiming "file format" problems, horrendously slow. Uploaded to a different gallery, tiny one. Errors nearly the whole way, maybe one or two photos uploaded. I'm done. Will go check my connection next.

ETA 2: It appears my ISP is chugging along at dialup speed, I'll bet that's at fault for today's stuff.

I find that the skip duplicate option is not all that accurate. I had 10 errors in my last upload (out of 150), I tried the skip duplicate option and the numbers didn't add up. So, with only 10, I went into the log, wrote down the file #s and selected only those for uploading. Would not want to do this for 400+ images, however. With that # I would consider scrapping the whole gallery and starting fresh when everything is up and running again smoothly.


As for how often this happens - I know the stats are out there someplace - all I can say is, when Smug Mug is working, it's the best - can't be beat, but these down times are hellish, and this is the third Biggie I can remember in the past 6-12 mos.

Edit: It turns out that when I was putting the finishing touches on my gallery, sorting, editing, I discovered that out of 294 files, only 210 loaded (which explains the discrepancy between error # and non-duplicates). I am now starting the whole gallery from scratch. It might behoove others who downloaded anything today to check their galleries carefully.

[lynnesite]

Edit: It turns out that when I was putting the finishing touches on my gallery, sorting, editing, I discovered that out of 294 files, only 210 loaded (which explains the discrepancy between error # and non-duplicates). I am now starting the whole gallery from scratch. It might behoove others who downloaded anything today to check their galleries carefully.

You're right. The entire gallery was FUBAR so I've just deleted it all and will re-add. My stats will go to hell and my users will be inconvenienced but that's the breaks. I've done several small galleries since with no problems.

[Andy]

http://smugmug.wordpress.com/2009/08/10/scheduled-maintenance-tuesday-811-and-thursday-813/

[flyingpoint]

http://smugmug.wordpress.com/2009/08/10/scheduled-maintenance-tuesday-811-and-thursday-813/

Andy -

That would be a great link to add to the "News" page on the control panel. You might even substitute out the annually updated CEO blog link. :D

[Andy]

Andy -

That would be a great link to add to the "News" page on the control panel. You might even substitute out the annually updated CEO blog link. :D
:thumb

Bump, by the way, we'll be using our Window tonight :deal

[Andy]

ta-bump. http://smugmug.wordpress.com

[suchit]

ta-bump. http://smugmug.wordpress.com

Is something major happening? Even this site www.dgrin.com was down upto now! :(

[Doemasters]

i know I am having to move most of my pictures to another server because its been down a few times lately :dunno

[jenniferann]

I have just become a member and this is the second week in a row that
the site is down on Friday - I hope this does not become a habit, I went
with SmugMug on all the recommendations I have heard, I hope I am
not sorry!! Friday is my main day to work on my personal stuff.

i know I am having to move most of my pictures to another server because its been down a few times lately :dunno

[devbobo]

Is something major happening? Even this site www.dgrin.com (http://www.dgrin.com) was down upto now! :(

yes, our ops guys were doing a major network restructure, which affected dgrin as well.

[I Simonius]

This was all I could get from any SM site inc SM homepage, my site, email help and also DG:

"Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.acdaf180.1250249110.19c5e9f"

So not read-only mode. Don't know if you guys at SM were aware that this was happening but all I (and apparently others (http://photography-on-the.net/forum/showthread.php?t=738083)) could get was a blank page from any SM site with the above error message

Just thought you should know:scratch

[Art Scott]

This was all I could get from any SM site inc SM homepage, my site, email help and also DG:

"Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.acdaf180.1250249110.19c5e9f"

So not read-only mode. Don't know if you guys at SM were aware that this was happening but all I (and apparently others (http://photography-on-the.net/forum/showthread.php?t=738083)) could get was a blank page from any SM site with the above error message

Just thought you should know:scratch

me too....so I emailed.....the response did say it was affecting all parts of SM & Dgrin but did not say why we were only seeing blank white pages wit hthe error message......nor did the wordpress blog.............:scratch

[Andy]

This was all I could get from any SM site inc SM homepage, my site, email help and also DG:

"Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #3.acdaf180.1250249110.19c5e9f"

So not read-only mode. Don't know if you guys at SM were aware that this was happening but all I (and apparently others (http://photography-on-the.net/forum/showthread.php?t=738083)) could get was a blank page from any SM site with the above error message

Just thought you should know:scratch
simon, clear your cache completly and try again - we're up and have been for 40 mins.

http://smugmug.wordpress.com/

[sellis]

simon, clear your cache completly and try again - we're up and have been for 40 mins.

http://smugmug.wordpress.com/

I can't wait to see what new features will be released with this network update. According to the blog, it was needed to implement some new features. Coupons? Packages? Anyone?

[Andy]

I can't wait to see what new features will be released with this network update. According to the blog, it was needed to implement some new features. Coupons? Packages? Anyone?
We got the maint part done, but the new feature didn't get launched, due to the network surgery taking much longer than expected. Stay tuned!

[cmason]

We got the maint part done, but the new feature didn't get launched, due to the network surgery taking much longer than expected. Stay tuned!

Andy, I am getting "Processing Image" taking much too long. Upload log says 'InQueue" for more than 30 mins, which is very unusual. Not in a hurry, just a heads up.

[I Simonius]

simon, clear your cache completly and try again - we're up and have been for 40 mins.

http://smugmug.wordpress.com/

It's fine now Andy, didn't need to clear cache, it was justa bit freaky earlier as it wasnt even read only - just blank pages with that error message, and I'd never seen maintenance do that before, and not to DG as well as every SM site - so it caught me off guard to get a total blank at every turn:(:

[Loïc Fontaine]

Everyone seems to stay very gentle which is fine but from my side I'm becoming more and more nervous (and disappointed) every week with those maintenances.
I'm loosing time and money by having this site too often offline for solving issues. This is becoming unacceptable.

As customer, may I ask you what are your plans to avoid in the future those issues. A read-only mode from time to time (very limited in time) could be acceptable but a complete shut down for many hours is unacceptable and have a business impact on your customers.

Thanks in advance for your clarifications.

[Andy]

Everyone seems to stay very gentle which is fine but from my side I'm becoming more and more nervous (and disappointed) every week with those maintenances.
I'm loosing time and money by having this site too often offline for solving issues. This is becoming unacceptable.

As customer, may I ask you what are your plans to avoid in the future those issues. A read-only mode from time to time (very limited in time) could be acceptable but a complete shut down for many hours is unacceptable and have a business impact on your customers.

Thanks in advance for your clarifications.
Over the years we've rarely used our Thursday maintenanc windows... we've done a whole lot of network and operation surgery lately, to make Smuggy stronger and more stable as we grow. Our CEO posted here about it http://smugmug.wordpress.com/2009/08/10/scheduled-maintenance-tuesday-811-and-thursday-813/

it's not our normal routine and I expect we'll very soon get back to 'normal' which means using our weekly maintenance window not-so-often.

Sorry for the hassle, and thanks for being here with us.

[Loïc Fontaine]

Thanks for the explanation. I will be crossing my fingers this Friday.

[Cindy]

Curious... Will the site be down for maintenance tonight?

[Andy]

Curious... Will the site be down for maintenance tonight?
:nod http://smugmug.wordpress.com/

[Cindy]

:nod http://smugmug.wordpress.com/

:clap :barb :ivar
YeeeeeeeeeeeeeeeeeHawwwwwwwwwwwwwwwwwwwww
I'm so excited hopin this is what I'm thinking it's gonna be :bow

[Andy]

:clap :barb :ivar
YeeeeeeeeeeeeeeeeeHawwwwwwwwwwwwwwwwwwwww
I'm so excited hopin this is what I'm thinking it's gonna be :bow
It is not coupons and packages but we're getting closer on those, Cindy. Sorry!

[Cindy]

It is not coupons and packages but we're getting closer on those, Cindy. Sorry!


Awwww shucks.... it's okay anyhow though.
I'm sure whatever it is it'll be cool :thumb

[Glory2Jesus4Photography]

:nod http://smugmug.wordpress.com/
Why is it we never get to know what the upgrade is. I know some upgrades I never new about until I stumbled on to them months after they were already there. And yes I check the wordpress but as any one can look pack and see that it never says what the "upgrade is" It would just be nice if we were told because some options are nice to actually put to use.

[devbobo]

Why is it we never get to know what the upgrade is. I know some upgrades I never new about until I stumbled on to them months after they were already there. And yes I check the wordpress but as any one can look pack and see that it never says what the "upgrade is" It would just be nice if we were told because some options are nice to actually put to use.

that blog is just an external status blog, for release notes you need to subscribe to this... http://blogs.smugmug.com/release-notes/

[Andy]

Hi Folks, new feature being added, but we're doing it Friday night late (10pm CA time). http://smugmug.wordpress.com for more info. We would have liked to finish during our window today, but there was a risk of going over time, which would impact folks on the east coast and Europe, who are in their daylight hours right now. So, we'll finish the job tonight while most of our customers are sleeping. Thanks as ever, for your patience and support. We're all really excited about this release, it's been a while in the baking and making.

[photostuff]

Hmmmm, an "exciting new feature", Don MacAskill cryptically states in the update. It will be intriguing to see what thrilling feature unfolds :cool

[Andy]

Hi Folks, new feature being added, but we're doing it Friday night late (10pm CA time). http://smugmug.wordpress.com for more info. We would have liked to finish during our window today, but there was a risk of going over time, which would impact folks on the east coast and Europe, who are in their daylight hours right now. So, we'll finish the job tonight while most of our customers are sleeping. Thanks as ever, for your patience and support. We're all really excited about this release, it's been a while in the baking and making.

bump!

[Andy]

Hi Folks, new feature being added, but we're doing it Friday night late (10pm CA time). http://smugmug.wordpress.com for more info. We would have liked to finish during our window today, but there was a risk of going over time, which would impact folks on the east coast and Europe, who are in their daylight hours right now. So, we'll finish the job tonight while most of our customers are sleeping. Thanks as ever, for your patience and support. We're all really excited about this release, it's been a while in the baking and making.
Bump.

[BeachBill]

Well, I know that virtual galleries recently changed to "planned" over on the user voice site, so I'm hopeful this longed awaited feature will finally be here.

http://smugmug.uservoice.com/pages/17723-smugmug/suggestions/200474-let-us-have-virtual-galleries

[Andy]

Well, I know that virtual galleries recently changed to "planned" over on the user voice site, so I'm hopeful this longed awaited feature will finally be here.

http://smugmug.uservoice.com/pages/17723-smugmug/suggestions/200474-let-us-have-virtual-galleries
after 'planned' comes 'started' :)

[Cindy]

after 'planned' comes 'started' :)

I just checked all the 'started' to try and guess :scratch what tonights rollout will be(if it's something listed as started)... lol... anyones guess is better than mine. There are some really great 'started' though... :D

[Tim Kamppinen]

I remember when they redid the slideshow that a filmstrip makeover was planned for a future release... I guess we'll know by tomorrow morning. But a useable stretchy filmstrip that isn't clunky and ugly would be great. Especially if it was a vertical strip...

[DrDavid]

I'm guessing it's either Stats or easy navigation (custom URL's)

David

[photostuff]

Also, if they redid the Advanced Customizer to make it more user friendly and with larger input boxes would be great. However I don't expect that will happen in this release. I'm sure there are several things that we all would love but can't happen all at once obviously.

[DrDavid]

Also, if they redid the Advanced Customizer to make it more user friendly and with larger input boxes would be great. However I don't expect that will happen in this release. I'm sure there are several things that we all would love but can't happen all at once obviously.
I actually do most of the code editing in a real editor then paste it in. It's MUCH easier, I get code collapse, highlighting, etc.. and there's much less chance of messing something up :)

Notepad++ ( http://notepad-plus.sourceforge.net/uk/site.htm ) is a great programmers editor. Free too! :)

David

[jfriend]

I actually do most of the code editing in a real editor then paste it in. It's MUCH easier, I get code collapse, highlighting, etc.. and there's much less chance of messing something up :)

Notepad++ ( http://notepad-plus.sourceforge.net/uk/site.htm ) is a great programmers editor. Free too! :)

David Same here. I never edit in the actual Smugmug boxes. Notepad++ for me.

[DrDavid]

Release notes were posted early by mistake. Google cache got a copy of them. I won't post a link, nor will I say what it is, (you'll find out shortly anyways), but, it's a cool release :)

Proving again that yes.. Google IS your friend :)

David

[Sunnyvalejohn]

I feel like a kid a Christmas time! I can't wait till morning to check it out! I want to open my presents now!
Keep up the great work.
John

[Jackaroo]

Too bad for the Australian users...

Friday evening (Australia EST time... our busiest time... the 'Smugmug Heroes' get to work - a weekly occurence)

Saturday evening (another busy time for us... "Smugmug Maintenance' - no 'winow shopping mode' as advertised - the site is 'closed')

Hope this is worth it. :scratch

[Ayham]

Hi Folks, new feature being added, but we're doing it Friday night late (10pm CA time). http://smugmug.wordpress.com for more info. We would have liked to finish during our window today, but there was a risk of going over time, which would impact folks on the east coast and Europe, who are in their daylight hours right now. So, we'll finish the job tonight while most of our customers are sleeping. Thanks as ever, for your patience and support. We're all really excited about this release, it's been a while in the baking and making.

Hey Andy
First of all, thanks to you and all your team for efforts making SmugMug and SmugMug served websites better everyday, God bless you all.
I wonder if the said features are kept as a surprise for us SmugMug users, I'm dying to see what they are.
Now, being a user from Dubai (UAE) +4 GMT means I'm one of the most affected users by being offline since the time that you consider most of the users would be sleeping, my visitors and I would be awake. I know that users from my time zone could be a minority among SmugMug users so I'd like to request from you and your team to generate an automated email notification sent to each respected user 12 or 24 hours before going offline, I hope it could be possible:scratch . Of course it's not convenient to keep on watching the blog at all times to see if there's maintenance or not. It happened several times to me that my website went offline right after that I sent online promotions to visit my website especially when upload new stuff.

Thanks and good luck

[photostuff]

I actually do most of the code editing in a real editor then paste it in. It's MUCH easier, I get code collapse, highlighting, etc.. and there's much less chance of messing something up :)

Notepad++ ( http://notepad-plus.sourceforge.net/uk/site.htm ) is a great programmers editor. Free too! :)

David

Actually I do have Notepad++ and other html/css editors. :):

[Andy]

I remember when they redid the slideshow that a filmstrip makeover was planned for a future release... I guess we'll know by tomorrow morning. But a useable stretchy filmstrip that isn't clunky and ugly would be great. Especially if it was a vertical strip...
I think slideshow style does what filmstrip did. We just need to make the thumbnails smarter (in both how they are made, and also how they appear/disappear.

[Andy]

Also, if they redid the Advanced Customizer to make it more user friendly and with larger input boxes would be great.
Use Jfriend's suggestion.

But the other one is use a browser like Safari and make the boxes as big as you like :D

[Andy]

Too bad for the Australian users...

Friday evening (Australia EST time... our busiest time... the 'Smugmug Heroes' get to work - a weekly occurence)

Saturday evening (another busy time for us... "Smugmug Maintenance' - no 'winow shopping mode' as advertised - the site is 'closed')

Hope this is worth it. :scratch

It's really unusual for us to do this, a 2nd night of maintenance. I'm very sorry to our Asian, Australian, and Europoean folks. We'll be back up soon.

As to our Thursday planned maintenance windows, we don't normally use them week after week like we the past few weeks. Sorry!

[Andy]

Hey Andy
First of all, thanks to you and all your team for efforts making SmugMug and SmugMug served websites better everyday, God bless you all.
I wonder if the said features are kept as a surprise for us SmugMug users, I'm dying to see what they are.
Now, being a user from Dubai (UAE) +4 GMT means I'm one of the most affected users by being offline since the time that you consider most of the users would be sleeping, my visitors and I would be awake. I know that users from my time zone could be a minority among SmugMug users so I'd like to request from you and your team to generate an automated email notification sent to each respected user 12 or 24 hours before going offline, I hope it could be possible:scratch . Of course it's not convenient to keep on watching the blog at all times to see if there's maintenance or not. It happened several times to me that my website went offline right after that I sent online promotions to visit my website especially when upload new stuff.

Thanks and good luck
I just hope we don't have to do this again - the 2nd night of maintenance. I'm so sorry it affects you in the UAE. We'll be done soon, I'm sorry.

[LPC]

I really hope this is worth it because all these delays are infuriating :smo

[tfboy]

I really hope this is worth it because all these delays are infuriating :smo
Well, it should be only a maximum of another 15 minutes wait ;) But having found the new features which should be available, it'll be worth it :thumb

[Andy]

Well, it should be only a maximum of another 15 minutes wait ;) But having found the new features which should be available, it'll be worth it :thumb
Surprise surprise, it's taking longer than we hoped. But we're gaining on it!

:rolleyes Sorry !

[AFBlue]

Well, it should be only a maximum of another 15 minutes wait ;) But having found the new features which should be available, it'll be worth it :thumb

I love an optimist. Remember, the post said: Currently estimating another two hours or so until we’re back to normal.

It happens when it happens and usually later than earlier.

[Andy]

I love an optimist. Remember, the post said: Currently estimating another two hours or so until we’re back to normal.

It happens when it happens and usually later than earlier.Hey guys, the site's in good hands. Remember, our CEO is also our Chief Geek. He's the one driving this release. It's a very gnarly one, lots of moving parts, lots of stuff that had to be updated and such. Hang in there, thanks.

[tfboy]

Surprise surprise, it's taking longer than we hoped. But we're gaining on it!

:rolleyes Sorry !

Groooooooooooooooooaaaaaaaaaaaaaannnnnnnnnnn.

Now there's a surprise.

:D

[tfboy]

I love an optimist. Remember, the post said: Currently estimating another two hours or so until we’re back to normal.

It happens when it happens and usually later than earlier.
Hey, I'm not the optimist, Don is! You missed quoting the last bit " but we’ll likely go back to read-only mode before then." :rofl

[JMW-Photo]

Hey guys, the site's in good hands. Remember, our CEO is also our Chief Geek. He's the one driving this release. It's a very gnarly one, lots of moving parts, lots of stuff that had to be updated and such. Hang in there, thanks.

ETA? Anything more specific that "hang in there" or "soon"? ...please? Been up all night and have images to load for a client.

[Andy]

ETA? Anything more specific that "hang in there" or "soon"? ...please? Been up all night and have images to load for a client.


04:55 PDT: The upgrade is complete, we’re just waiting for all of our systems to get fully caught up and in sync. We should start turning the site back on in the next 30 minutes, barring any problems.


Thanks. http://smugmug.wordpress.com

[Betz]

*sips some chai and fiddles with Lightroom while she waits*


"Good things come to those who wait."


I'm not a SmugMug vet... in fact I'm just coming up on 1 year with SM but the quoted saying has always been true with these guys. I'd send you guys some Chai and danish but eh, you know the drill... they haven't come up with a Holodeck ...

yet.

[chloepapa]

as I have sent complaint letter to Smugmug a few days ago on the connection speed issue, the server is down again

totally lost my faith in smugmug and looking for another web for photo storage

any other suggestion ?

[Betz]

as I have sent complaint letter to Smugmug a few days ago on the connection speed issue, the server is down again

totally lost my faith in smugmug and looking for another web for photo storage

any other suggestion ?

They're upgrading. Sorry that you've had speed issues. I've never encountered that with SmugMug. I can tell you this... I've tried others and came home to SM. Can't beat the customer service, can't beat the willingness to work their arses off to give us new and fabulous things.

[Andy]

as I have sent complaint letter to Smugmug a few days ago on the connection speed issue, the server is down again

totally lost my faith in smugmug and looking for another web for photo storage

any other suggestion ?Hi chloepapa -I see your emails right now to the help desk. On Aug 18th, Hero Seth asked you for some diagnostic tests, we're still waiting on a reply to that. Can you please write us with the results so we can help diagnose your speed issue? We care about speed, in fact we spend a $$$fortune on infrastructure to make SmugMug faster than any other site like ours. We'll help!

As to the maintenance, well, we don't normally use our maintenance window so much, just in the past few weeks. And we rarely, if ever, take the site down two nights in a row. I'm sorry. Hope you'll be happy with the release!

[timnosenzo]

any other suggestion ?

pay attention to the schedule for planned outages? :dunno

[Betz]

pay attention to the schedule for planned outages? :dunno

okay... I LOL'D.

[timnosenzo]

Hey Andy, I know you guys are still bringing the site up, so maybe this will work itself out, but all of the links to subcats in my nav are broken:
http://www.timnosenzophoto.com/

For instance, if you try to go to Client Access--> Wedding Clients, it brings you to the homepage.

[Andy]

Hey Andy, I know you guys are still bringing the site up, so maybe this will work itself out, but all of the links to subcats in my nav are broken:
http://www.timnosenzophoto.com/

For instance, if you try to go to Client Access--> Wedding Clients, it brings you to the homepage.
I navigated to here just fine?
http://www.timnosenzophoto.com/Gallery/Events/Bridgewater-Fair-2008/5957364_NDyya#371471410_zF7VG

can you try that again?

Edit: checking on this http://www.timnosenzophoto.com/Client%20Access/861665
standby

[timnosenzo]

can you try that again?

Using the nav flyout menu, try going to Client Access --> Wedding Clients (or any of the subcats in that menu)

Also, if I go to Gallery --> Weddings using the flyouts, it brings me to http://www.timnosenzophoto.com/Gallery and not the Weddings subcat

[Andy]

Using the nav flyout menu, try going to Client Access --> Wedding Clients (or any of the subcats in that menu)

Also, if I go to Gallery --> Weddings using the flyouts, it brings me to http://www.timnosenzophoto.com/Gallery and not the Weddings subcat

Chasing it down.

You can use this if you want:
http://www.timnosenzophoto.com/Client-Access/Wedding-Clients

But I'd like you to NOT change the navbar right now unless you have clients accessing this morning.

[timnosenzo]

But I'd like you to NOT change the navbar right now unless you have clients accessing this morning.

No problem, I won't touch it. :)

[Andy]

Chasing it down.

You can use this if you want:
http://www.timnosenzophoto.com/Client-Access/Wedding-Clients

But I'd like you to NOT change the navbar right now unless you have clients accessing this morning.
Edit, you can update your url if you want. We found the bug and we'll fix it :D

[timnosenzo]

Edit, you can update your url if you want. We found the bug and we'll fix it :D
:thumb

Looks like this is going to be a great release! :lust

[timk519]

pay attention to the schedule for planned outages? :dunnoI would appreciate an email when these things happen rather than having to chase a blog.

Is there a list where I can signup for these kinds of updates?

[Andy]

I would appreciate an email when these things happen rather than having to chase a blog.

Is there a list where I can signup for these kinds of updates?Hi, you don't have to 'chase' a blog - put it in your feed reader and the update will come to you :) I use Google Reader, there are others (try feedburner?). Thanks!

http://smugmug.wordpress.com

[Andy]

FYI, we're in read-only mode and fixing a couple of post-release bugs. Stay tuned.

Example, some links to albums that you use from your navbars, withOUT albumkeys (old albums) are not working, we're fixing. Standby.

[timk519]

Hi, you don't have to 'chase' a blog - put it in your feed reader and the update will come to you :) I use Google Reader, there are others (try feedburner?). Thanks! http://smugmug.wordpress.com I used to have a RSS reader, but when I moved to a new laptop found that it was taking more time that I could devote to better things, so I've dropped it.

An email notification would be much more preferable.

[swampler]

Was any thought given to the fact that last night was opening weekend of high school football and there would be users trying to upload images after the game. I got cut off about half way through the upload with no warning. :dunno

I would like to suggest that during the sports season, upgrades are done during the week instead of on Friday and Saturday nights.

Thanks.

[Andy]

Was any thought given to the fact that last night was opening weekend of high school football and there would be users trying to upload images after the game. I got cut off about half way through the upload with no warning. :dunno

I would like to suggest that during the sports season, upgrades are done during the week instead of on Friday and Saturday nights.

Thanks.Hi, we don't really ever do it on Friday nights. We had to this time, to get this feature out. We're really sorry :(

You'll be able to upload soon, I'm very sorry.

[Andy]

Example, some links to albums that you use from your navbars, withOUT albumkeys (old albums) are not working, we're fixing. Standby.
That bug is fixed.

[kygarden]

I can't find it in all the posts....but what's the new feature that's being introduced? :)

[Andy]

Using the nav flyout menu, try going to Client Access --> Wedding Clients (or any of the subcats in that menu)

Also, if I go to Gallery --> Weddings using the flyouts, it brings me to http://www.timnosenzophoto.com/Gallery and not the Weddings subcat
All subcats links fixed, should be fine the way they were :)

[timnosenzo]

All subcats links fixed, should be fine the way they were :)

Looks good! :hotcake

[Andy]

I can't find it in all the posts....but what's the new feature that's being introduced? :)
We'll announce it in release notes soon.

You'll want to subscribe to our Release Notes blog, so that you don't miss a single update from SmugMug :) http://blogs.smugmug.com/release-notes/ at the bottom, there's a link for Entries (RSS) - put that in your favorite feed reader.

[kygarden]

We'll announce it in release notes soon.

You'll want to subscribe to our Release Notes blog, so that you don't miss a single update from SmugMug :) http://blogs.smugmug.com/release-notes/ at the bottom, there's a link for Entries (RSS) - put that in your favorite feed reader.

Roger, Wilco....Out...

[Sventekoz]

OK - I'm in. What's the update? The Homepage Layout option?

[Andy]

OK - I'm in. What's the update? The Homepage Layout option?
:nah that was about a year ago or more? :D

[LPC]

What has happened to my theme??

Now that we are back online - some of it has gone missing -


There should be a broad stripe through the middle. My theme is called 'Experimental'

[Sventekoz]

:nah that was about a year ago or more? :D

I know - only kidding about that one. Seriously though, is there still a wait for something?

[Andy]

I know - only kidding about that one. Seriously though, is there still a wait for something?Nope, the new feature is live. We'll publish release notes soon.

You'll want to subscribe to our Release Notes blog, so that you don't miss a single update from SmugMug :) http://blogs.smugmug.com/release-notes/ at the bottom, there's a link for Entries (RSS) - put that in your favorite feed reader.

[LPC]

What has happened to my theme??

Now that we are back online - some of it has gone missing -


There should be a broad stripe through the middle. My theme is called 'Experimental'


'Experimental' uses these -

http://www.smugmug.com/photos/243524247-O.jpg

http://www.smugmug.com/photos/243524266-O.jpg

http://www.smugmug.com/photos/243524257-O.jpg

the links to which appear to be broken?

[eenusa]

We'll announce it in release notes soon.

You'll want to subscribe to our Release Notes blog, so that you don't miss a single update from SmugMug :) http://blogs.smugmug.com/release-notes/ at the bottom, there's a link for Entries (RSS) - put that in your favorite feed reader.

I've tried this several times -- but I always get the following when I click the Entriess (RSS) to get a link I get:

The webpage cannot be displayed


Most likely cause:

Some content or files on this webpage require a program that you don't have installed.What you can try:

Search online for a program you can use to view this web content. (http://go.microsoft.com/fwlink/?LinkId=57427&protocol=feed)

Retype the address.

Go back to the previous page. (http://javascript<b></b>:history.back();)


I've tried the suggested alternatives ... no luck.

[Andy]

'Experimental' uses these -

http://www.smugmug.com/photos/243524247-O.jpg

http://www.smugmug.com/photos/243524266-O.jpg

http://www.smugmug.com/photos/243524257-O.jpg

the links to which appear to be broken?


Standby, checking :D

[I Simonius]

Im getting some freakyness here:
http://www.smugmug.com/gallery/1400205#306714369_zrRvC
only part of the page showing in Safari and FF either logged in or not

Is this related or non?
thnaks

[mtnbiker]

popular photos aren't displaying for me

http://www.jonpratt.net/popular/

[Andy]

'Experimental' uses these -

http://www.smugmug.com/photos/243524247-O.jpg

http://www.smugmug.com/photos/243524266-O.jpg

http://www.smugmug.com/photos/243524257-O.jpg

the links to which appear to be broken?


Fixed 'em.

[Andy]

Im getting some freakyness here:
http://www.smugmug.com/gallery/1400205#306714369_zrRvC
only part of the page showing in Safari and FF either logged in or not

Is this related or non?
thnaksI see a whole page. Try clearing your cache.

[RuSu]

when I click to subscribe I get "web page cannot be displayed...". Never mind, that again, I've lost a whole day (3rd time after subscribing only 4-5 wks. ago), I can't even find out what the new release is. Something isn't right here, guys....

We'll announce it in release notes soon.

You'll want to subscribe to our Release Notes blog, so that you don't miss a single update from SmugMug :) http://blogs.smugmug.com/release-notes/ at the bottom, there's a link for Entries (RSS) - put that in your favorite feed reader.

[Andy]

Release notes updated

http://blogs.smugmug.com/release-notes/2009/08/21/introducing-nicenames-august-13th-2009/

[LPC]

Fixed 'em.

The links work now but they still don't show up as part of my Theme.

I have cleared my cache, logged out and in but no joy :scratch

[DrDavid]

SERIOUS issue...

If your custom domain is set to www.wolfsnap.com and you go to www.wolfsnap.com it works. BUT, if you go to wolfsnap.com, this morning you only get the smugmug homepage! You're not resolving wolfsnap.com as equivalent and forwarding to www.wolfsnap.com as you've done since this upgrade.

David

[Andy]

when I click to subscribe I get "web page cannot be displayed...". Never mind, that again, I've lost a whole day (3rd time after subscribing only 4-5 wks. ago), I can't even find out what the new release is. Something isn't right here, guys....
Are you putting the blog rss feeds into your reader? I can help if you're having trouble. write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Andy and we'll sort it out!

[mtnbiker]

popular photos aren't displaying for me

http://www.jonpratt.net/popular/

working again, thanks

[Andy]

SERIOUS issue...

If your custom domain is set to www.wolfsnap.com and you go to www.wolfsnap.com it works. BUT, if you go to wolfsnap.com, this morning you only get the smugmug homepage! You're not resolving wolfsnap.com as equivalent and forwarding to www.wolfsnap.com as you've done since this upgrade.

David
Hm, we didn't change CNAME stuff - Doc's checking.