Bob Morrison
Feb-19-2006, 07:31 AM
of the way the default is set up when you log in. Here's the story.
A friend, new to photo sharing, took my advice and signed up for a subscription to Smugmug. Over the course of a month, she wa unable to find the "Create Gallery" button. Frustrated, she quit trying and went to one of the ad-littered sharing sites. Although she commended your online and phone help, she was never able to create a Smugmug gallery and upload photos.
In talking with her, I discovered exactly what happened. When she signed on with her user name and password, she simply waited for the next page to appear. Smugmug defaults to return to the previous page WITHOUT PROVIDING USER TOOLS. You MUST click on the link to your home page to be able to create galleries, for example. It seems that even your otherwise excellent help facilities somehow missed this step.
I strongly suggest that either you change the default after signing in, or else make it clear on the page that appears after signing in that you MUST click on the proper link in order to have the user tools available.
Thank you.
A friend, new to photo sharing, took my advice and signed up for a subscription to Smugmug. Over the course of a month, she wa unable to find the "Create Gallery" button. Frustrated, she quit trying and went to one of the ad-littered sharing sites. Although she commended your online and phone help, she was never able to create a Smugmug gallery and upload photos.
In talking with her, I discovered exactly what happened. When she signed on with her user name and password, she simply waited for the next page to appear. Smugmug defaults to return to the previous page WITHOUT PROVIDING USER TOOLS. You MUST click on the link to your home page to be able to create galleries, for example. It seems that even your otherwise excellent help facilities somehow missed this step.
I strongly suggest that either you change the default after signing in, or else make it clear on the page that appears after signing in that you MUST click on the proper link in order to have the user tools available.
Thank you.