Trouble w/ custom hostname..

[-JB-]

Probably an easy fix, but I'm trying to have both jessebradstreet.com and www.jessebradstreet.com point to my smugmug site. The www. version is working fine, but I can't make it work without it. I tried putting @.jessebradstreet.com and @jessebradstreet.com in the custom hostname input, but no dice.

I followed the directions for using godaddy (which I am) and put the cname alias www to point to www.smugmug.com. Is this where the error is?

Any help would be appreciated.

Thanks,
Jesse

[Andy]

Probably an easy fix, but I'm trying to have both jessebradstreet.com and www.jessebradstreet.com point to my smugmug site. The www. version is working fine, but I can't make it work without it. I tried putting @.jessebradstreet.com and @jessebradstreet.com in the custom hostname input, but no dice.

I followed the directions for using godaddy (which I am) and put the cname alias www to point to www.smugmug.com. Is this where the error is?

Any help would be appreciated.

Thanks,
Jesse


Moved to SmugMug Support

[Andy]

Did you also add an A record? Doing so will normally allow jessebradstreet.com to hit your site.

http://www.smugmug.com/help/godaddy.mg

http://www.smugmug.com/help/professional-accounts

It's not perfect, because we can change our IP address without advance notice.

[-JB-]

I've added one now (host name=jessebradstreet.com ip=63.81.134.23) but there was already one sitting there... will these conflict? I've also kept my cname (alias=www points to=www.smugmug.com). Good?

[Andy]

I've added one now (host name=jessebradstreet.com ip=63.81.134.23) but there was already one sitting there... will these conflict? I've also kept my cname (alias=www points to=www.smugmug.com). Good?

Delete the other A record. Yes, LEAVE YOUR CNAME untouched :D

[-JB-]

Beauty, thanks again for the help Andy.

Jesse

[Andy]

Beauty, thanks again for the help Andy.

Jesse

It's my pleasure!