PDA

View Full Version : Holiday Break?

Shima
Dec-23-2005, 01:05 PM
Have staff gone on break? Normally I get lightning fast response from emailing help@smugmug.com but I emailed them over an hour and a half ago and still have nothing, which is truly bizarre for them... perhaps they're all out being festive....?
Andy
Dec-23-2005, 03:32 PM
Have staff gone on break? Normally I get lightning fast response from emailing help@smugmug.com but I emailed them over an hour and a half ago and still have nothing, which is truly bizarre for them... perhaps they're all out being festive....?

Hi Shima,

I'm here - what's your question? :ear
Andy
Dec-23-2005, 03:40 PM
Hi Shima,

I'm here - what's your question? :ear


Cat - I can't find an email from you @ help - did you come in under a different email name ?

EDIT: Found it. Cat - 1000 apologies - we usually do answer help mails lickety split. I myself just got back on the desk and I will get right on it :)
Shima
Dec-23-2005, 04:04 PM
Cat - I can't find an email from you @ help - did you come in under a different email name ?

EDIT: Found it. Cat - 1000 apologies - we usually do answer help mails lickety split. I myself just got back on the desk and I will get right on it :)

Yeah I know you guys do, usually I get responses in like 15 minutes, it was actually kind of funny because I was doing my "and you should join smugmug" spiel to some of my coworkers at work today and after I came across the not working timeline I was like, well look I'll get to show you how awesomely fast they respond! except then of course of all the freak times it took a little longer, lol, so they didn't get to see the response while I was still at work :)

But all is good, 4 hours on the day before Christmas Eve is still rather speedy considering everything :) and especially compared to the average "other" company.

and yeah, color effects is working fine now, don't know why but it was being really wierd around 2:45 when I emailed you guys about it
Andy
Dec-23-2005, 04:19 PM
Congrats on your pending graduation, and nuptials! :clap
Shima
Dec-23-2005, 04:21 PM
Congrats on your pending graduation, and nuptials! :clap

Why thank you! :)
Andy
Dec-23-2005, 05:00 PM
Shima, the timeline problem should be fixed :deal