HELP: Pantone huey is not recognized win windows 7 x64

[canderson]

I have moved to windows 7 x64 from my 32 bit windows XP. I am having a problem with my Pantone Huey (not pro) giving an error that the sensor is not found when starting. Windows is saying that it is a USB input device. Anyone have any Ideas? :dunno

[Newsy]

I have moved to windows 7 x64 from my 32 bit windows XP. I am having a problem with my Pantone Huey (not pro) giving an error that the sensor is not found when starting. Windows is saying that it is a USB input device. Anyone have any Ideas? :dunno

Have you installed the updated software?

v1.0.5

http://www.pantone.com/pages/pantone/Pantone.aspx?pg=19567&ca=12

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[canderson]

Yes, latest software from Pantone's website. Tried it 3 times just to make sure.

[Newsy]

http://forums.pantone.com/default_wrapper.aspx?g=posts&m=156

"the most likely culprit is the onboard USB card lacking sufficient power to drive the PANTONE huey/hueyPRO device. This issue is common in Dell computers where X-Rite has documented a number of cases, although Dell denies there is any issue. Should this be the case, use of a separately-powered USB hub will usually resolve the issue."

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[canderson]

Interesting. Will have to try that. I got one arround here someplace....

[Art Scott]

Interesting. Will have to try that. I got one arround here someplace....

make sure it is at least USB 2.0 and not a USB 1 external hub........

[Ed911]

I had a very similar problem with Spyder 2 Pro and solved it with a driver download from the Datacolor...be it an XP/Vista 64 bit driver, it still worked.

The biggest problem upgrading to Win 7, 64 bit, is finding work arounds for older software.