Share - Be Social - Facebook - doesn't appear to work correctly

[Tecnicole]

So if I am in this gallery:
http://photos.humansafterall.com/Nightlife/Link-presents-Andrea-Ferlin/12224302_xCCdN#870779995_U9nLE

and I use the "Share", "Be Social", and then the "facebook" option, I see that users now have to allow a SmugMug app in order to share a link on facebook. (I do not believe this was always the case.)

A lot of people not familiar with SmugMug will likely back out at this point since people are suspicious of allowing apps to access their personal information.

But if I do choose to "allow" permissions for the SmugMug Facebook app, I am taken to this link:
http://www.smugmug.com/?installed=1&session=%7B%22session_key%22%3A%222.qRplVFHA53_FB6 5UNtKD0Q__.3600.1283515200-100001266439606%22%2C%22uid%22%3A100001266439606%2 C%22expires%22%3A1283515200%2C%22secret%22%3A%22b4 l5Ef3M6Hl_kRQWEAD9SQ__%22%2C%22base_domain%22%3A%2 2smugmug.com%22%2C%22sig%22%3A%22e2db4efd9ade93589 c36a3de88b1147a%22%7D

which appears to be a SmugMug home page and I am never given the option to share the original photo on Facebook.

[Andy]

So if I am in this gallery:
http://photos.humansafterall.com/Nightlife/Link-presents-Andrea-Ferlin/12224302_xCCdN#870779995_U9nLE

and I use the "Share", "Be Social", and then the "facebook" option, I see that users now have to allow a SmugMug app in order to share a link on facebook. (I do not believe this was always the case.)

A lot of people not familiar with SmugMug will likely back out at this point since people are suspicious of allowing apps to access their personal information.

But if I do choose to "allow" permissions for the SmugMug Facebook app, I am taken to this link:
http://www.smugmug.com/?installed=1&session=%7B%22session_key%22%3A%222.qRplVFHA53_FB6 5UNtKD0Q__.3600.1283515200-100001266439606%22%2C%22uid%22%3A100001266439606%2 C%22expires%22%3A1283515200%2C%22secret%22%3A%22b4 l5Ef3M6Hl_kRQWEAD9SQ__%22%2C%22base_domain%22%3A%2 2smugmug.com%22%2C%22sig%22%3A%22e2db4efd9ade93589 c36a3de88b1147a%22%7D

which appears to be a SmugMug home page and I am never given the option to share the original photo on Facebook.

The visitor must sign in to facebook in order to Share via facebook, they don't have to approve any app. Quite common, Nicole.

And if they are signed in, it just works straight away :)

[NomadRip]

The visitor must sign in to facebook in order to Share via facebook, they don't have to approve any app. Quite common, Nicole.

And if they are signed in, it just works straight away :)

You do have to approve the permissions for SmugMug before using it. I am getting the same thing, and you can see I am signed in to Facebook.

http://fierynomad.smugmug.com/photos/996939986_qzhKE-L.png

If I click on the SmugMug link on that screen cap, it takes me to this Facebook App (http://www.facebook.com/apps/application.php?id=51756880368) for SmugMug. But otherwise, it does exactly the same thing for me (if I allow it, it changes that small window to the SM homepage).

It works in Chrome (AFTER I approve it), so perhaps it's a Firefox/plugin issue?

http://fierynomad.smugmug.com/photos/996959575_tYcJb-L.png

[Tecnicole]

It adds the SmugMug app to the Facebook App list.

[Tecnicole]

Also, my other point was that even if someone doesn't mind going through that process, the end result does not even work. It ends up on the SmugMug homepage and the photo does not get shared.

[Andy]

Also, my other point was that even if someone doesn't mind going through that process, the end result does not even work. It ends up on the SmugMug homepage and the photo does not get shared.

? can you reply with exact steps to replicate, thanks!

[Tecnicole]

? can you reply with exact steps to replicate, thanks!


The steps are in the first post of the thread.

[Tecnicole]

The visitor must sign in to facebook in order to Share via facebook, they don't have to approve any app. Quite common, Nicole.

And if they are signed in, it just works straight away :)

It appears even you did not know that you had to allow permissions to the SmugMug app AND be signed into facebook in order to "be social".

This is something that SmugMug changed, right? I did not see this last time I tested the "Share" feature.

Keep in mind, many pros do not have SmugMug branding on their site. Viewers will likely be hesitant (and wonder what the hell is "SmugMug") if they use the "Share" feature. I know many of my peers will not use features that require them to add applications to their social networking accounts.

I also noticed that you must enable the SmugMug app in Twitter as well. :scratch

Is this here to stay?

Isn't there a way to enable people to share your photos without allowing permissions to the SmugMug application? I am fairly certain that is how it was when I first signed up and tested out the features.

[Andy]

Hi Nicole, you just have to connect via fbconnect - no other app authorizing required.

[Tecnicole]

Hi Nicole, you just have to connect via fbconnect - no other app authorizing required.

Please look at NomadRip (http://www.dgrin.com/member.php?u=31638)'s post above. He shows you that there is an app that requires authorizing.

The same thing happens for Twitter.

Please let me know if you need screen shots, but I promise you that I tested both and both require the user to authorize an app (on Twitter and Facebook).

[Tecnicole]

And also, as described in my initial post, if you do approve the app, it takes you to the SmugMug home screen and the photo is never shared.

Please let me know if you need me to provide screen shots.

I would suggest making a brand new facebook account and then try and share a photo on facebook using the "share" feature so you can see for yourself.

[Andy]

Please look at NomadRip (http://www.dgrin.com/member.php?u=31638)'s post above. He shows you that there is an app that requires authorizing.

The same thing happens for Twitter.

Please let me know if you need screen shots, but I promise you that I tested both and both require the user to authorize an app (on Twitter and Facebook).

Yes, if you want to "Be Social" and share links on Facebook page (which will appear on your wall) you'd have to authorize SmugMug to do so. Same with Twitter.

Sorry for my confusion!

To 'like' you don't have to do anything other than be logged into FB.

[Tecnicole]

Yes, if you want to "Be Social" and share links on Facebook page (which will appear on your wall) you'd have to authorize SmugMug to do so. Same with Twitter.

Sorry for my confusion!

To 'like' you don't have to do anything other than be logged into FB.

Was this always the case? I don't remember it being like that when I first tested it when I signed up.

And did you see that Facebook "Be Social" does not work?

[NomadRip]

This is still confusing, and I just saw another thread with a person having the same issue. I don't know how this feature was set up initially, as I haven't really used it. But I know Facebook did make some changes a short while back when they added the Like buttons. Perhaps these changes could have affected this feature.

If anyone is testing this feature, here is what works for me, and maybe you can see why a new user would have difficulty with this, aside from people being wary of unfamiliar apps.

1 Go to her site link in post 1, or any page that has a SmugMug Share button.

2 Click share button.

3 Select Be Social.

4 Window pops up, click Facebook.

5 Click Facebook Connect Button.

6 Pop-up window appears telling me that the SmugMug Application wishes to Access My Basic Information.

http://fierynomad.smugmug.com/photos/996939986_qzhKE-M.png

7 Click Allow, SmugMug Homepage loads in that pop-up window.

8 If I click back over to main window, Facebook Connect Button still shows. If I click it, the pop-up window reappears, still on SmugMug Homepage (even if I close it, it will pop back up that way).

9 Only way out of this loop is to now refresh main window or close the "Be Social" Overlay and do steps 2-4 again.

10 Now I get another pop-up Facebook window requesting permission to post to my wall.

http://fierynomad.smugmug.com/photos/996959575_tYcJb-M.png

This screenshot shows what it says underneath the pop-up.

http://fierynomad.smugmug.com/photos/1004792638_GGYBy-M.png

(clicking on the "I need Permission" link will bring up the permission to post to wall window, screenshot 2)

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox. Chrome lets me select the buttons like it should. I have no ad blockers or anything like that running, but it may be another plug-in or something on mine. Anyone else have this?

11 If I click Allow on the Permission to Post window, then I get the message saying I am logged into Facebook and can type a message to post with the "Share on Facebook" button.

Once I have both of these permissions, whenever I go to use this feature it works in either browser.



Another issue I noticed could confuse someone testing this feature. If I give it both requested permissions on one test run, then remove the app in Facebook to do the entire process again, the permission to post to the wall is still there by default, so it will skip steps 10-11 and work fine in either browser.

What I mean is I go to my application settings in Facebook, the "Additional Permissions" tab shows up. It is not there if you only allow the first window, allowing access. It has the check-box selected if you allow wall posting permission.

http://fierynomad.smugmug.com/photos/1004808717_9aCxi-M.png

I still have to go through all the other steps above, just not the 2nd popup if I've ever given it permission to post to the wall before.

If you remove the app from Facebook, then add permission again, the wall post permission is already pre-selected, and you won't go through this step. If I uncheck the box in the screenshot above, then remove the app, it acts as though I'd never used the app at all.

Now I have to go through both permission windows like any 1st-time user will be doing.

[docwalker]

Thanks James, I have passed this along to the programmer.

[NomadRip]

Thanks James, I have passed this along to the programmer.

Let me know if they need any info about my system or anything I posted wasn't clear. I saw another post about the Firefox issue I have too.

[Tecnicole]

This still does not appear to work properly.

In Firefox, the share feature freezes.

In IE, I no longer get defaulted to the SmugMug homepage, but I still can not share on Facebook. I get the message "I'm sorry, but I wasn't able to reach Facebook, as they appear to be having technical difficulties right now. Please try your request again later, or notify support if this continues to happen."

[Andy]

This still does not appear to work properly.

In Firefox, the share feature freezes.

In IE, I no longer get defaulted to the SmugMug homepage, but I still can not share on Facebook. I get the message "I'm sorry, but I wasn't able to reach Facebook, as they appear to be having technical difficulties right now. Please try your request again later, or notify support if this continues to happen."
This means we can't connect to Facebook's API. Try today?

[pward76]

I'm having the same issues as James.

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox.

If I try with IE 6- I get the Bad Gateway error immediately - doesn't even wait for me to select facebook or twitter, etc

[Andy]

I'm having the same issues as James.

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox.

If I try with IE 6- I get the Bad Gateway error immediately - doesn't even wait for me to select facebook or twitter, etc
Facebook is down and has been for a while:
http://techcrunch.com/2010/09/23/facebook-down/

[pward76]

Facebook is down and has been for a while:
http://techcrunch.com/2010/09/23/facebook-down/


I've checked this over and over again when I know facebook is up. It's up now and it still will not work. Same issue.

[Tecnicole]

Problem still exists and facebook is working fine.

[Andy]

Problem still exists and facebook is working fine.

Nicole, it's working for us. Go to facebook, your account, and revoke the SmugMug connect. Then go back to SmugMug, and share>be social>facebook

Let us know.

[Tecnicole]

I did that already, but to make sure I did it again on two different facebook account and two different browsers.

Same as I reported before (and confirmed by other users):

IE gives an error message and Firefox simply freezes and you can't press any buttons.

[Tecnicole]

This is as far as it goes on FF, and you can not press the buttons:

http://img522.imageshack.us/img522/8734/firefoxfreeze.jpg

[Tecnicole]

And in IE:

http://img801.imageshack.us/img801/6079/ieerror.jpg

[Andy]

Same as I reported before (and confirmed by other users):


We have so very few reports of people not being able to connect. I turns out to be usually cookies, 3rd party cookies, cookie blasting software, or facebook being blocked by firewall or other settings.

[Tecnicole]

It used to connect just fine before they did whatever was necessary to prevent this process from simply delivering the user to the SmugMug homepage.

In IE I am able to connect to Facebook and approve the SmugMug app before I receive the pictured error message.

The problem is different in each browser:
Firefox = explained/pictured in previous post
Google Chrome = "502 Bad Gateway The server returned an invalid or incomplete response."

I know how to manage cookies, and I don't have a firewall. My browsers clear cache upon close.

I do not think the problem is on my end, and two other users are reporting similar problems in this thread.

But I am not going to sweat all these bugs anymore. I am going to report them to you and hope things get worked out.

When I am ready, I am simply going to disable and/or work around everything that is not working as it should.

I will continue to keep you informed of what I find. I test with two monitor sizes and on three different browsers.

You can decide if you want to investigate what I share further. If you ever need more information or screen grabs, please let me know.

[Andy]

You can decide if you want to investigate what I share further. If you ever need more information or screen grabs, please let me know.
We are! Thanks.

[ChristianVee]

I am having the same issue as Tecnicole (post #25) on Firefox 3.6.10 on Mac OS X 10.6.4. on two different computers. I was ready to give up, but tried it in Safari where it worked. After getting past the dialog in Safari, I can now use the Share feature in FF. Its definately a Smugmug-bug ;-) - not related to the FB outage.

I'm having the same issues as James.

** For some reason, Firefox is giving me a dead window here. I can't actually click any of the buttons here, even to close the popup, and can only refresh the page, which means I am stuck completely if using Firefox.

If I try with IE 6- I get the Bad Gateway error immediately - doesn't even wait for me to select facebook or twitter, etc

[Andy]

I am having the same issue as Tecnicole on Firefox 3.6.10 on Mac OS X 10.6.4. on two different computers. I was ready to give up, but tried it in Safari where it worked. After getting past the dialog in Safari, I can now use the Share feature in FF. Its definately a Smugmug-bug ;-) - not related to the FB outage.

What are your cookie settings in Firefox? Can you please show me? :ear

[ChristianVee]

What are your cookie settings in Firefox? Can you please show me? :ear
http://lightinasia.smugmug.com/photos/1025874043_vJtwN-M.png (http://lightinasia.smugmug.com/Other/Screenshots/13960434_t2C7c#1025874043_vJtwN-A-LB)

[ChristianVee]

My cookie settings are correct as you can see in the screen-shot above. This bug happens with the default settings of Firefox. I can reproduce it in Firefox Safe Mode and I can reproduce it with a new default FF profile.

Andy, can you or your QA people not reproduce this bug?? I can reproduce it on Windows 7 and OS X on three computers. You seem to be treating everybody as if they got their settings wrong. - (Yes, third party cookies need to be enabled - and they are enabled in all my testing. That requirement in itself is an additional bug IMHO, as many people disable third party cookies due to privacy concerns.)

The Facebook Request for Permission dialog is unresponsive, unclickable in all cases. If a visitor using FF wants to share on Facebook trying to use this feature, they will be frustrated and usually give up.

Apparently this has not been fixed for almost a month now!

http://lightinasia.smugmug.com/photos/1026956545_7KTFq-M.png (http://lightinasia.smugmug.com/Other/Screenshots/13960434_t2C7c#1026956545_7KTFq-A-LB)
More of the same problem here: http://www.dgrin.com/showthread.php?t=177907

[docwalker]

Christian, when testing I frequently reset everything with IE, Firefox, and Safari to make sure I am using the same things our users do. I do not see the same behavior you describe with the out of the box settings for any browser. I have also tested after being logged in as a user for a while. It works every time. One thing to remember is that if you clear your cookies each time the browser is closed, like you have indicated in your settings, a new cookie must be recreated each and every time. So you will need to go through the login process to do that. As for the Allow button not letting you click it, I also do not see that behavior. I don't doubt that you are having trouble. I am just not seeing a cause yet.

[ChristianVee]

I do not see the same behavior you describe with the out of the box settings for any browser. I have also tested after being logged in as a user for a while. It works every time.
Thanks Doc for looking into this issue. I understand that these things are sometimes hard to reproduce for the developers. - I'm always logged in to Facebook before trying to authorize. I can reproduce the issue even with a new default profile or a virgin installation of Firefox on a brand new OS install. So it is not related to the cookie settings.

Please check if you can reproduce this following these steps:

Starting with a newly installed Firefox or with a new default profile...



Login to a Facebook account which does not have SmugMug installed/authorized yet
Go to my gallery: http://lightinasia.smugmug.com/Ministry/North-Cotabato-Ministry/ (its always the same whether I'm logged in to SM or not, is only my smugmug account having this problem?)
Click Share -> Be Social, Click on Facebook, Click on Connect
A pop-up window will request 'Access my basic information', Click Allow (this part actually works)
A new 'Request for Permission' dialog appears (not a separate popup, but an overlay inside the window as shown in the screenshots above and below)
Result: nothing in that dialog is clickable. Neither Allow, nor Dont Allow. (Only way to exit is to hit the X in the dialog below it.


I used Firefox 3.6.9 or 3.6.10 - I can reproduce this on the following systems with or without FF safe mode and with a new FF profile:



Macbook Pro (2010): OS X 10.6.4 production partition and a test partition with a clean OS X / FF install and also on a rather unused Bootcamp partition Windows 7
Acer Notebook (2010) Intel i3 Windows 7
Desktop Mac OS X 10.6.4
Desktop P4 (2004) Windows 7


It always gets stuck in the same place. In order to successfully authorize I have to use another browser. Firefox never works. The consequence is, that it is not working for me or any of my family members. We all have to switch browsers (temporarily) to get this to work. I suspect, that any visitors using FF would just give up.

Now whose bug is it - Firefox's, Facebook's or Smugmug's?

Another screen-shot, this time from Windows 7:
http://lightinasia.smugmug.com/photos/1027281300_YXX7J-M.png (http://lightinasia.smugmug.com/Other/Screenshots/13960434_t2C7c#1027281300_YXX7J-A-LB)

[Tecnicole]

I am still having problems with the share feature as well.

I asked a friend to check it out (he uses Firefox) and he encountered the same "freeze" where he couldn't push any buttons.

He also commented how lousy it is to have to install and approve an app in order to share photos on Facebook.

Lastly, please keep in mind that this is a feature mostly intended for site visitors. It should be implemented in a way that will work in a typical web user environment.

And if it is bugged and does not work for many site visitors (who are likely not SmugMug customers), you are not going to get many complaints or reports about it. How many sites do you visit with non-working features and then actually take the time to report it to the web master?

I know you all keep saying that you are working on a better Facebook implementation. I just wish something was working consistently now. As of right now the "Like" button does not work correctly, the "Share" feature does not work correctly, and you can not cut and paste directly to individual photos in a gallery (lightbox) and/or have consistent thumbnails when cutting and pasting gallery links. That sure seems like a whole lot of "fail" when other sites have been implementing these features for quite awhile.

[Andy]

As of right now the "Like" button does not work correctly,

What is the like button doing wrong for you?

[Tecnicole]

What is the like button doing wrong for you?

In a thumbnail style gallery, the "like" links back to the entire gallery rather than the photo that was liked.

Since there is no thumbnail image on Facebook (only a link), a person has no way to determine which was the "liked" photo.

[Andy]

In a thumbnail style gallery, the "like" links back to the entire gallery rather than the photo that was liked.

Since there is no thumbnail image on Facebook (only a link), a person has no way to determine which was the "liked" photo.
Yeah ok I remember now. We're still trying to work around some facebook stuff with regard to this, Nicole. Sorry!

[Andy]

Nicole, go paste a -A-LB link from your Thumbnails gallery into Facebook wall post :D

Scott (our Social Sorcerer) made it so pasting links now gives you exactly what you expect, AND you get to pick from all the thumbnails, too :thumb

[jfriend]

Nicole, go paste a -A-LB link from your Thumbnails gallery into Facebook wall post :D

Scott (our Social Sorcerer) made it so pasting links now gives you exactly what you expect, AND you get to pick from all the thumbnails, too :thumbWoohoo. Works for me now. I get to pick from a whole bunch of thumbnails.

[Andy]

Woohoo. Works for me now. I get to pick from a whole bunch of thumbnails.

And you'll get 'em too if you paste a link from SmugMug style gallery as well :thumb

[Tecnicole]

Nicole, go paste a -A-LB link from your Thumbnails gallery into Facebook wall post :D

Scott (our Social Sorcerer) made it so pasting links now gives you exactly what you expect, AND you get to pick from all the thumbnails, too :thumb

When I post a LB link I do get the thumbnail choice (:clap) but it still takes me to the gallery rather than the LB photo.

Is that what is expected?

[Tecnicole]

Here is my opinion on what would be ideal:

A link or a "like" to an individual photo in any gallery style would take you to the Lightbox of the specified photo and the thumbnail would be of the specified photo.

A link to the full gallery would take you to the first page of the gallery and give you a choice of thumbnails from within the gallery.

Thank you for continuing to work on this as Facebook is a huge marketing tool - and not just for us to market ourselves. The ease of usability for a site visitor is imperative as well.

[Andy]

When I post a LB link I do get the thumbnail choice (:clap) but it still takes me to the gallery rather than the LB photo.

Is that what is expected?

Nicole, I pasted this link to my test wall, and it works perfectly.
http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018861546_VpgLo-A-LB

http://img.skitch.com/20101005-m6h5n9wmh9xd4rbc1bs6fpmg13.jpg

[Tecnicole]

Not for me in a different gallery,

Try this link:

http://photos.humansafterall.com/Nightlife-and-Music/SitePremiere/11593044_dHaEX#816970802_pypSz-A-LB

When I click through on Facebook it takes me here
http://photos.humansafterall.com/Nightlife-and-Music/SitePremiere/11593044_dHaEX#816970833_xNC6z

[Tecnicole]

And in the same gallery you tried:
http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018859227_CFS5i-A-LB

takes me to
http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018858920_GVDWa


please let me know if you need screen shots or if you have the same results i do with those links

[Andy]

And in the same gallery you tried:
http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018859227_CFS5i-A-LB

takes me to
http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018858920_GVDWa


please let me know if you need screen shots or if you have the same results i do with those links

I do not want screenshots. I posted a -A-LB link from your gallery and it did exactly as I said.

Maybe this will help
http://img.skitch.com/20101005-dr8s9pyatn6ptfe516nke8sfa2.jpg
that's the next link you just gave.

Please let the exact precise steps what you are doing Nicole.

[Tecnicole]

I see the difference now, but the other way should still be resolved. The reason is that the average facebook user would do it the same way I did it and it doesn't work as it should.

When you post a link to facebook, you are supposed to click on "link" next to the "Attach" section located under where you enter your status updates. That is where the link is supposed to go.

Then you can choose to write whatever you want in the box that is supposed to be for text.

When you enter http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018859227_CFS5i-A-LB into the field intended for link sharing, it changes it to what you are calling the "Gallery" link. This appears to be some sort of issue between how Facebook works with SmugMug lightbox links. That link should still take you to the individual photo, but Facebook must not like the way the link is coded and it chops off the coding at the end.

What you are doing to make it work is not what most Facebook users do.

You are cutting and pasting the link into the status update box intended for text and not into the box intended for links.

I think this sounds confusing to explain without showing you. I hope this is clear.

The first example is what you are doing and the second example is the way I was doing it (which is the way most people I know share links)

http://img713.imageshack.us/img713/1292/facebooksmugmug.jpg

[Tecnicole]

It appears that Facebook changes everything from the # on and therefore the link defaults back to the gallery view.

[Andy]

When you post a link to facebook, you are supposed to click on "link" next to the "Attach" section located under where you enter your status updates. That is where the link is supposed to go.


Heh, I do not think you are "supposed" to do it any sort of way. You "can" do it either way.

Posting a Link your way, I get the LB link.

http://img.skitch.com/20101005-qky332s7jfw6ut893ci8w5xcb7.jpg

[Allen]

I pasted the auto lightbox link in comment box, thumb generated below,
picked a thumb. Clicked the long gallery description and edited it. Then
deleted the original pasted in link in comment and put some text in.

Click thumb and opens thumb photo -A-LB
Next to thumb is gallery photo LB link and site link and short photo title.
Can't get more cleaner then that.

I did not click any icon, link or attach.

[Tecnicole]

So why am I unable to get the LB link when I enter the link in the link field?

[Tecnicole]

Andy, it works for me in your galleries, but not in mine. :scratch

[Tecnicole]

Please try posting my LB link into the "link" field on FB:

http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018859227_CFS5i-A-LB

I can even see when I hover over the links, yours retains the LB and mine does not. eek

[Tecnicole]

More oddness:

Andy, I posted a link to the LB of one of your photos:
http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale/634937_G88Gj#71010692_mKLPp-A-LB

However, when I click on the link on the Facebook wall, it takes me to a different photo:
http://www.moonriverphotography.com/Galleries/Landscapes-for-Sale/634937_G88Gj#22552579_nZwRD-A-LB

Something ain't right.

[Andy]

Nicole, without seeing exactly what you are doing, I can't say why you can't make it work like others can. Here's another example:

http://img.skitch.com/20101005-gap2ceiad768de6mu8ky5uhr9n.jpg

This link http://www.moonriverphotography.com/Galleries/Sitka-Alaska-Muench-Workshops/13454352_avmhy#979437719_vhjLt-A-LB

[Tecnicole]

That one works for me too.

So are we going to ignore the ones that don't work? heh

[Tecnicole]

Can you get this link to work using the link field on facebook?

http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018859227_CFS5i-A-LB

You can see that our links are behaving differently even by the fact that your second, smaller link is clickable while mine is not.

Also, I promise you I know how to cut and paste a link. When I cut and paste one link from your gallery as shown above, it took me to a completely different photo. Did you try that specific link/photo of yours?

[Andy]

Please try posting my LB link into the "link" field on FB:

http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018859227_CFS5i-A-LB

I can even see when I hover over the links, yours retains the LB and mine does not. eek


Take out your gallery description from a gallery. Then try. I suspect something in your code or your gallery description, I've shown you it works repeatedly on my site. Try removing things one by one until you can find the culprit in your code, try the gallery description first, since it interacts directly with Facebook.

[jfriend]

Take out your gallery description from a gallery. Then try. I suspect something in your code or your gallery description, I've shown you it works repeatedly on my site. Try removing things one by one until you can find the culprit in your code, try the gallery description first, since it interacts directly with Facebook.It may be somewhat difficult to test because it has appeared to me in previous experiments with FB that they have some caching and don't necessarily go back to the site every time when they've just recently been there. So, you have to watch out for caching effects.

[Andy]

It may be somewhat difficult to test because it has appeared to me in previous experiments with FB that they have some caching and don't necessarily go back to the site every time when they've just recently been there. So, you have to watch out for caching effects.

You do have to watch for caching for sure - but I still suspect something wrong on Nicole's site.

[jfriend]

You do have to watch for caching for sure - but I still suspect something wrong on Nicole's site.I'm not disagreeing. I'm telling Nicole that when trying your advice there may be caching issues on repeated accesses to the same link that make it difficult to see a change that was just made to the site.

[Tecnicole]

I already explained that it does not work on your site either. Now I just happened to pick this photo at random. I do not know how many are behaving this way. Sorry this is kind of a mess, but I really don't have time to clean it up. You can see in the second to last screen grab that even hovering over the link shows a different link then what I posted.

http://img811.imageshack.us/img811/2127/stepone.jpghttp://img832.imageshack.us/img832/7897/steptwow.jpghttp://img840.imageshack.us/img840/3608/stepthree.jpghttp://img685.imageshack.us/img685/9894/stepfourx.jpghttp://img63.imageshack.us/img63/8235/hovertoseelink.jpghttp://img840.imageshack.us/img840/7842/steplast.jpg

[Andy]

Nicole, why don't you just paste a link into your status box? I really can't say why pasting links works for me, and others (John, Allen, etc) and not you. If I get more time I'll try and look further.

[Tecnicole]

I took out the description, cleared cache, and tried it again with this photo:

http://photos.humansafterall.com/Nightlife-and-Music/SitePremiere/11593044_dHaEX#816970379_nUibi-A-LB

It does not work.

And if you look at the screen grabs, you will see that your links and my links display differently on Facebook.

If you want to visit my test Facebook account page, you can see some of the testing I've done and how your links behave differently than mine:

http://www.facebook.com/profile.php?id=100001266439606&v=wall&ref=ts

[Tecnicole]

Nicole, why don't you just paste a link into your status box? I really can't say why pasting links works for me, and others (John, Allen, etc) and not you. If I get more time I'll try and look further.


Again, it is not my behavior I am concerned about. It is of the visitors to my site. I can not control how people share the links and photos on my site. Out of my 1,000+ friends, I never see anyone cut and paste the link into the text field. I am not trying to be a stickler, but I read the instructions for link sharing on Facebook, and it says to use the link publisher on the wall. That is the standard...at least for me and my peers.

And even if you cut and paste into the status update field, it is confusing to others. Someone who is used to seeing the link displayed as text will click on the gallery link and not the photo link.

Are you not at all concerned that someone who wants to share a specific photo from your site will be taken to a completely different photo like what I demonstrated above?

Did you try to duplicate the issue I had on your site? I find it hard to believe I am the only one that this is not working for.

Were you able to post the links I gave you differently than I was able to?

[Andy]

Did you try to duplicate the issue I had on your site? I find it hard to believe I am the only one that this is not working for.


It only happens for me on your site. Others aren't replicating either. We'll keep looking at it!

[Tecnicole]

My friend just duplicated the problem on your site Andy (starting with one photo link and ending up with another)

[Tecnicole]

I found something that might help. And then I need to quit this for today.

I will leave the examples on my test facebook page, so you can see for yourself and maybe figure out the problem.

http://www.facebook.com/profile.php?id=100001266439606&v=wall&ref=ts

I tried all different settings in my galleries and found some large discrepancies.

If I am in the gallery and post this link:
http://humansafterall.smugmug.com/Other/EP-800-Test/11525988_FSECw#811351822_C7Sq8-A-LB

It works. It goes to LB view and has thumbnail choices.
But notice that it has "smugmug" in the URL.

Now, same gallery, same photo. The only difference is the URL without "smugmug"
http://photos.humansafterall.com/Other/EP-800-Test/11525988_FSECw#811351822_C7Sq8-A-LB

That link will not give any thumbnail choices from within the gallery and the link does not go to LB view.

[Andy]

WHy on earth are you using or getting a link with SmugMug in it at all, you have a custom domain, Nicole?

[Andy]

I found something that might help. And then I need to quit this for today.

I will leave the examples on my test facebook page, so you can see for yourself and maybe figure out the problem.

http://www.facebook.com/profile.php?id=100001266439606&v=wall&ref=ts

I tried all different settings in my galleries and found some large discrepancies.

If I am in the gallery and post this link:
http://humansafterall.smugmug.com/Other/EP-800-Test/11525988_FSECw#811351822_C7Sq8-A-LB

It works. It goes to LB view and has thumbnail choices.
But notice that it has "smugmug" in the URL.

Now, same gallery, same photo. The only difference is the URL without "smugmug"
http://photos.humansafterall.com/Other/EP-800-Test/11525988_FSECw#811351822_C7Sq8-A-LB

That link will not give any thumbnail choices from within the gallery and the link does not go to LB view.
You are hardcoding those SmugMug links. Don't do that :)

http://img.skitch.com/20101005-b6q44irnde67c4b4ec3m5kebpx.jpg

A proper link for your navbar has photos.humansafterall blahblah

Or even smarter is this:

/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018861546_VpgLo

not this:

http://photos.humansafterall.com/Nightlife-and-Music/WMC2010/11710314_PrbwM#1018861546_VpgLo

[Tecnicole]

I don't know what you mean that I am hardcoding. I tried different gallery settings like SmugMug style and hide owner.

Hide owner gave me those links which is how I found that the url was causing the problem.

What does my navbar have to do with it?

If I ever get those links it is because SmugMug gives them to me.

Does the info I gave you help you solve the problem?

[Tecnicole]

WHy on earth are you using or getting a link with SmugMug in it at all, you have a custom domain, Nicole?

Ironically the smugmug link works and my custom does not.

Did you see that part?

SmugMug gave me those links, I didn't look for them.

[Tecnicole]

It is very time consuming to try to solve problems this way.

I think I should stick to email support rather than on the forums.

Andy and I seem to have communication problems. I often feel my questions are unanswered and/or misunderstood.

It is too bad there is no phone support. Would save a lot of time.

I hope you will look into this issue and see that it is not something I am doing wrong. You have things to resolve on your end and I am not qualified (nor compensated) to do your QA.

[Andy]

Ironically the smugmug link works and my custom does not.

Did you see that part?

SmugMug gave me those links, I didn't look for them.
Where and how? We don't use those links if you have a properly configured pro domain.

[Andy]

It is very time consuming to try to solve problems this way.

I think I should stick to email support rather than on the forums.

Andy and I seem to have communication problems. I often feel my questions are unanswered and/or misunderstood.

It is too bad there is no phone support. Would save a lot of time.

I hope you will look into this issue and see that it is not something I am doing wrong. You have things to resolve on your end and I am not qualified (nor compensated) to do your QA.
Hey Nicole, we spent many many hours over the last week building this out because you asked for it :) We're being incredibly responsive. We built a whole facebook bot so that facebook can see the site in a way it understands. We'll get to the bottom of why your links posted aren't working the way you expect them to. I don't know why I can post one way and you another. We'll find out.

[Tecnicole]

Andy,

I've emailed the support desk in hopes of better results. I am not angry, but I have to face facts that either I am unable to communicate effectively with you on the boards, or you do not understand me a great deal of the time.

You often misunderstand what I am saying or asking and also often try to find fault with my site rather than see the problem is with SmugMug. I've wasted exorbitant amounts of time (on here, via email support, having friends and family recreate issues, on the phone with David) with more than one SmugMug bug trying to prove issues are not on my end. So far, I've been right at least 98% of the time that the problem is not on my end. And even after I jump through hoops, I am then told it is a "corner case" simply because it seems most people don't bother to test all aspects of their site and/or take the time to report them to you.

It is fine. I told you before I will just disable things or work around them if they can not or will not be fixed.

And regardless of how I obtained the links, it shows (and I believe helps to pinpoint) the problem. You've seemed to have overlooked that part of what I wrote and want to go on a "Where did you get that url" tangent that really has nothing to do with the problem at hand.

Now, I will tell you this. SmugMug has a lot of odd glitches. (Like the bad gateway error and this link issue) I don't report every bug I find, believe it or not. And sometimes SmugMug defaults to smugmug url's. Even with a properly configured domain. I've not changed the setting of my domain once, yet I occasionally see those url's and have to fix them.

As for my Nav Bar. I don't believe I've touched it since you guys changed my site and changed it back. Which means there is a good chance whoever put my site back together entered that URL. If not, then I entered it as SmugMug provided it and I didn't notice it was like that. I do not know about "hardcoding".

I do my best to deal with and work around the site issues. Overall, I think SmugMug is the best value out of what is available. I wish there could be something done to improve how these sort of things are handled so they are not so time consuming with the back and forth. Because then I start feeling like "Well, you get what you pay for...."

[Andy]

As for my Nav Bar. I don't believe I've touched it since you guys changed my site and changed it back. Which means there is a good chance whoever put my site back together entered that URL. If not, then I entered it as SmugMug provided it and I didn't notice it was like that. I do not know about "hardcoding".

Doesn't matter who did what :D I gave you a change to do that will help you :) Do you want me to do it for you? Just say the word, Nicole, thanks!

[WinsomeWorks]

Where and how? We don't use those links if you have a properly configured pro domain. Nicole already showed you where and how she got those links in post #73. I've seen this before, too, and I haven't the faintest idea what hardcoding is! Like she said, if you've set a gallery to "hide owner", the smugmug link is what you're automatically given when you click "Share", rather than your custom domain link. Try it yourself. I mean, it only makes sense, right? If SmugMug is asked to "hide owner", it does! But for some reason, those links DO behave differently in certain instances with sharing, etc. I just feel you could be a little careful about jumping to the conclusion that someone's doing a bizarre thing when they've gotten something straight from their site settings. I have a custom domain and yet have seen the smugmug link in various situations on my site. It's not that strange. I don't know why it's there sometimes, but that's not my job! At least she figured out why!

[Andy]

before, too, and I haven't the faintest idea what hardcoding is!

You do not have to worry, you've properly and nicely set up relative URLS on your site, Anna Lisa:

<li><a href="/">Home</a></li>
<li><a href="/galleries">All Galleries</a></li>
<li><a href="/Portfolio">Portfolio</a></li>
<li><a href="/Nature">Nature</a></li>
<li><a href="/Flowers">Flowers</a></li>
<li><a href="/Travel">Travel</a></li>

<li><a href="/Family">Family & Snaps</a></li>
<li><a href="/Friends">Friends</a></li>
<li><a href="/Music">Music</a></li>
<li><a href="/Art">Art</a></li>
<li><a href="/Arts-and-Crafts">Arts & Crafts</a></li>
<br />
<li><a href="/Church">Church</a></li>
<li><a href="/Other">Rob, Trudy, Lydia, & Seth's Photos</a></li>

<li><a href="/Animals">Animals</a></li>
<li><a href="/keywords">Top Keywords</a></li>
<li><a href="http://www.winsomeworks.com/keyword">All Keywords</a></li>
<li><a href="/mymaps">Map & Newly Added</a></li>
<li><a href="/gallery/6794287_BLQFo">Info</a></li>
<li><a href="/gallery/4555107_j4uAz">Guestbook</a></li>
<li><a href="http://www.winsomeworks.blogspot.com">Blog</a></li>


If you are getting annalisa.smugmug.com urls then they are likely from bookmarks in your own system. Take a look.

[WinsomeWorks]

You do not have to worry, you've properly and nicely set up relative URLS on your site, Anna Lisa:
.....

If you are getting annalisa.smugmug.com urls then they are likely from bookmarks in your own system. Take a look. Ok, I really don't get this. This isn't what Nicole was talking about, or me either. This is off the track. I wasn't worried about where I'm getting links. You were blaming her for doing something bizarre, and all we were both trying to explain is that if you set a gallery on "hide owner" which is a perfectly legit, legal function on Smug, then when you hit any share links, you're going to get the smugmug link.. and then share actually works better. We're not worried about anything we've put in our code... I didn't initiate this... only responding to what sounded very accusatory, as if she were doing something not kosher. It would be so much better to respond to the actual problem here. She tried to do you a favor by showing an instance where this share thing works more the way it's supposed to. You guys should focus on that, & why it works with Smugmug links, instead of this side-tracking. Maybe actually go back and read what Nicole is saying in post #70 ??? Please? I understand this-- it's pretty straightforward. The only thing neither of us understand is "why?". But that's not our jobs, right?

[Andy]

The only thing neither of us understand is "why?". But that's not our jobs, right?
Hi Anna Lisa, I was pointing out links to Nicole that were hard coded smugmug links in her navbar. Then you asked about what that meant, so I went to check your site and I was just reporting that you are 'all good' in that department :) Sorry to get you upset, just trying to be helpful. Tecnicole has carried on at our help desk, and when I have more news I'll share it. Thanks!

[tothic]

Hi,

I have the same problem, with the be social link for facebook, as described in post #25 or #35 (can't click on a request for permission window). Having it on two different computer: win xp + firefox 3.6.10 and on a fedora linux core 10 + firefox 3.6.8. Is there any update on this issue?

Thanks,
Gabor

[PixelPie]

I get the exact same thing as Nicole describes (post #17) and in Safari, I also get this:

http://www.pixelpiephotos.com/photos/1053521518_ThDR3-M.png (http://www.pixelpiephotos.com/)

Not only am I experiencing this, but so are my clients. Nicole is right about the Facebook app, and she's right about this being about the visitors experience. It needs to work for them. I can share images left, right and center in different ways, but if my clients can't then I'm losing out on a huge target market and they are losing out on sharing pics they love. Something that Facebook is sort of key for these days.

:dunno

~Heather

[Andy]

Hm, I got the 502 error there in Safari as well. I have reported it to our engineers. Can you try Firefox, for the time being? Thanks - we'll fix that as soon as possible.

[PixelPie]

Hm, I got the 502 error there in Safari as well. I have reported it to our engineers. Can you try Firefox, for the time being? Thanks - we'll fix that as soon as possible.

I would except that I can't click on any buttons with Firefox. Even after a clean start (cleared cache, etc), as soon as I get here:

http://www.pixelpiephotos.com/photos/1053664861_vn42t-L.png

the only thing I can do is close out of the window. Aside from that, my problem is still that my clients are experiencing all of the same dilemmas posted in the thread. They can't share on Facebook using the Be Social link.

Thanks.

[PixelPie]

Sorry for the edits. Couldn't get the screenshot to show.

[earthairfire]

Add me to the list of people who can't click on the 'allow' button.

I'm using OSX 10.6.4 and Firefox 3.6.11

Anyone got a fix for this?

Tim

[Andy]

Add me to the list of people who can't click on the 'allow' button.

I'm using OSX 10.6.4 and Firefox 3.6.11

Anyone got a fix for this?

Tim
We're fixing it, and we're very sorry :( In the meantime, on OS X you can use Safari for that function until we get it fixed. FF3 changed some of the way buttons are handled recently, we have to scramble a fix...

[Tecnicole]

So I've once again backed off SmugMug for awhile hoping I would come back and the social integration features would be fixed and/or added as promised.

But I see the Be Social feature still does not work.

Plus I believe it was mentioned that an easy Facebook share button was in the works.

Can I please get an update on these things?

Thank you!

[Andy]

So I've once again backed off SmugMug for awhile hoping I would come back and the social integration features would be fixed and/or added as promised.

But I see the Be Social feature still does not work.

Plus I believe it was mentioned that an easy Facebook share button was in the works.

Can I please get an update on these things?

Thank you!
Still working on 'em but hang in there, Nicole. We have a lot of improvements in the works.

[Tecnicole]

I'm hanging! Just checking in.

Any possible ETA or date range?

I really don't want to fully launch my site until I can utilize the full potential of facebook.

[Claude203]

Hi, I am new to SmugMug and like Nicole, I want to leverage the full potential and power of Facebook. I have followed this entire thread with great interest. There are at least two or three "quirks" about SmugMug that -- like it or not, SmugMug -- are inhibitors not only to our viewers and to us site-owners, but also to your company's viral opportunities.

1) Why are you forcing Facebook users to allow SmugMug to access their information? This should not be necessary. They should only need to be logged into Facebook. The majority of web-surfers (our customers) are not willing or accustomed to allowing apps to do anything. Why not use a common sharing plug-in like this one:

http://www.blackfives.com/images/screenshot1234.png

While you are at it, SmugMug should partner (or API) with a URL shortening service (like what happens with your Twitter shares) that automatically shortens those long, unattractive, "in-elegant" links, again, not what users and viewers are accustomed to seeing. The whole Facebook experience is it stands today (for our potential customers) risks diminishing SmugMug's image and stature.

By the way, I get the same problem of screen freeze-up, using Firefox. I do not want to go over to Safari or find a Windows computer.

2) The "Like" button works, but it is awkward. On Facebook it reads like this:

"Claude likes photos.blackfives.com (http://photos.blackfives.com/services/graph/gallery/15009615_ijTr8/1118092165_xBTBQ) on http://photos.blackfives.com (http://photos.blackfives.com/)."

It should just say, "Claude likes photos.blackfives.com" ... or if anything:

"Claude likes photos.blackfives.com/thisparticularphoto.jpg on photos.blackfives.com"

3) My few Help Desk encounters so far have been very helpful, but with Facebook questions there seems to be a certain level of "that's just the way it is," as if that should be acceptable, or "it's just the way Facebook is" when really it is not necessarily a Facebook issue. If it were not for this thread, I might have thought I was "wrong" for wanting or expecting these nuances.

But on a positive note, were it not for this Forum we would all be up sh&^%'s creek. So, this kind of discussion is a good thing. I think SmugMug welcomes this kind of open passionate "requesting" or else they wouldn't have created a Forum, and it probably makes them a better company as a result because it ultimately makes users happier.

:noob

[Tecnicole]

:clap:clap:clap:clap:clap:clap:clap:clap:clap

Hi, I am new to SmugMug and like Nicole, I want to leverage the full potential and power of Facebook. I have followed this entire thread with great interest. There are at least two or three "quirks" about SmugMug that -- like it or not, SmugMug -- are inhibitors not only to our viewers and to us site-owners, but also to your company's viral opportunities.

1) Why are you forcing Facebook users to allow SmugMug to access their information? This should not be necessary. They should only need to be logged into Facebook. The majority of web-surfers (our customers) are not willing or accustomed to allowing apps to do anything. Why not use a common sharing plug-in like this one:

http://www.blackfives.com/images/screenshot1234.png

While you are at it, SmugMug should partner (or API) with a URL shortening service (like what happens with your Twitter shares) that automatically shortens those long, unattractive, "in-elegant" links, again, not what users and viewers are accustomed to seeing. The whole Facebook experience is it stands today (for our potential customers) risks diminishing SmugMug's image and stature.

By the way, I get the same problem of screen freeze-up, using Firefox. I do not want to go over to Safari or find a Windows computer.

2) The "Like" button works, but it is awkward. On Facebook it reads like this:

"Claude likes photos.blackfives.com (http://photos.blackfives.com/services/graph/gallery/15009615_ijTr8/1118092165_xBTBQ) on http://photos.blackfives.com (http://photos.blackfives.com/)."

It should just say, "Claude likes photos.blackfives.com" ... or if anything:

"Claude likes photos.blackfives.com/thisparticularphoto.jpg on photos.blackfives.com"

3) My few Help Desk encounters so far have been very helpful, but with Facebook questions there seems to be a certain level of "that's just the way it is," as if that should be acceptable, or "it's just the way Facebook is" when really it is not necessarily a Facebook issue. If it were not for this thread, I might have thought I was "wrong" for wanting or expecting these nuances.

But on a positive note, were it not for this Forum we would all be up sh&^%'s creek. So, this kind of discussion is a good thing. I think SmugMug welcomes this kind of open passionate "requesting" or else they wouldn't have created a Forum, and it probably makes them a better company as a result because it ultimately makes users happier.

:noob

[kd2]

So is the "Be Social" function not working? Here's an e-mail I received from a client:

Ok, I tried using the tab that says "be social" on the top right hand corner of the pictures. Then I click on the facebook tab and it has me log into facebook. Then the smugmug application box pops up where you have to click allow or don't allow. This is the part that's giving me problems because it doesn't let me click anything.

If I click the like tab under a picture, should it post the picture on my facebook or what will it do?

It works for me, but apparently my client can't get the "allow/don't allow" buttons to work for her.

[docwalker]

You might want to ask if they are allowing 3rd party cookies in their browser. I have tested this morning and it is working at this time.

[Tecnicole]

You might want to ask if they are allowing 3rd party cookies in their browser. I have tested this morning and it is working at this time.


The problem once again is that many people obviously have problems using this feature and are likely not going to contact us and/or make changes to their browser and/or approve of facebook apps in order to use this feature.

[Tecnicole]

I'm hanging! Just checking in.

Any possible ETA or date range?

I really don't want to fully launch my site until I can utilize the full potential of facebook.

So is there an ETA or range that we can look out for these changes?

[Andy]

So is there an ETA or range that we can look out for these changes?

Sure. After the holiday I expect. Like early January.

[philephotography]

Early January now, any updates please? Still unable to make SmugMug and Facebook play nicely together. And what's with this SmugMug Facebook app - http://apps.facebook.com/smugmug/ ? Am I the only one not seeing anything there? :dunno

[Andy]

Early January now, any updates please? Still unable to make SmugMug and Facebook play nicely together. And what's with this SmugMug Facebook app - http://apps.facebook.com/smugmug/ ? Am I the only one not seeing anything there? :dunno

We have new stuff coming - promise! It's getting very close :) Stay tuned on http://news.smugmug.com

[WinsomeWorks]

Early January now, any updates please? Still unable to make SmugMug and Facebook play nicely together. And what's with this SmugMug Facebook app - http://apps.facebook.com/smugmug/ ? Am I the only one not seeing anything there? :dunno I don't see anything there either. Not sure what that is.

[docwalker]

I think that was a page that we used before for testing. It is not being used at this time.

[Tecnicole]

We have new stuff coming - promise! It's getting very close :) Stay tuned on http://news.smugmug.com


please please please....been waiting to work on my site forevvvvvver

[Tecnicole]

WHy on earth are you using or getting a link with SmugMug in it at all, you have a custom domain, Nicole?

I just uploaded a photo, and it provided me with this link after upload:
http://humansafterall.smugmug.com/Parties/Randoms-and-Wronguns/15575029_dojDw#1166920438_Kt4u3-A-LB

after i close the photo, the gallery link has changed itself to:
http://humansafterall.smugmug.com/Parties/Randoms-and-Wronguns/15575029_dojDw#1166920438_Kt4u3

rather than my custom domain.

i've seen this happen before, but thought i would point it out since i was told i must be doing something to create this behavior. all i did was create a new gallery and upload one photo

[Andy]

I just uploaded a photo, and it provided me with this link after upload:
http://humansafterall.smugmug.com/Parties/Randoms-and-Wronguns/15575029_dojDw#1166920438_Kt4u3-A-LB

after i close the photo, the gallery link has changed itself to:
http://humansafterall.smugmug.com/Parties/Randoms-and-Wronguns/15575029_dojDw#1166920438_Kt4u3

rather than my custom domain.

i've seen this happen before, but thought i would point it out since i was told i must be doing something to create this behavior. all i did was create a new gallery and upload one photo

Shouldn't be the case. Please write our Support Heroes (http://www.smugmug.com/help/emailreal) with details of the uploader you are using and the link from which you are starting, exactly.

[Tecnicole]

This feature still does not work for me.

If I try to use the share feature for facebook it asks me to approve the Smugmug app (still a bad idea to have to approve an app) and then when I click "post to wall" it gives me what appears to be a waiting bar and never completes or posts to the FB wall.

[Tecnicole]

And I see now you have to approve a SmugMug app to use for Twitter as well.

I know we've discussed before that most users not familiar with SmugMug are extremely hesitant and suspicious to approve outside apps. It is actually something people are advised against.

Is this feature going to stay in this manner where our site visitors are going to have to approve a third party app in order to "share"?

[scotticus]

Until Facebook or Twitter gives us the ability to do what we need to do w/o having people installing an app, we have out hands tied. And sadly, it seems that facebook is moving away from that having just stopped promoting their generic share button. However, if you enable quicksharing, people can use the tweet and like buttons underneath the photo and in the lightbox to share w/o any permissions. And Liking something now publishes a full feed story.

If you PM me a link to whatever gallery you're having issues with on besocial I will take a look at it. I would also double check to make sure that you have 3rd party cookies enabled in your browser. It seems to be the cause to 95% of any issues involving facebook.



And I see now you have to approve a SmugMug app to use for Twitter as well.

I know we've discussed before that most users not familiar with SmugMug are extremely hesitant and suspicious to approve outside apps. It is actually something people are advised against.

Is this feature going to stay in this manner where our site visitors are going to have to approve a third party app in order to "share"?

[Tecnicole]

It was the third party cookies, thank you. This is probably something a lot of visitors will run into. Maybe the site should advise visitors they must have third party cookies enables in order to use this feature. Otherwise it appears to be a non-functioning feature that simply stalls out.

Unfortunately, almost a year later, I am still left without a good way for users to share on Facebook in any gallery that uses thumbnail style.

To someone not familiar with the site, the "share" option does not work properly (as explained here http://dgrin.com/showthread.php?t=164931) and forces visitors to approve a third party app that may not work for many visitors because of the cookie issue.

And as shown here http://dgrin.com/showthread.php?t=191535&page=2 , the "like" button does not work as it should in thumbnail style gallery as the link posted on facebook takes users to the gallery rather than the photo.

Are these things that can or will be resolved?

Until Facebook or Twitter gives us the ability to do what we need to do w/o having people installing an app, we have out hands tied. And sadly, it seems that facebook is moving away from that having just stopped promoting their generic share button. However, if you enable quicksharing, people can use the tweet and like buttons underneath the photo and in the lightbox to share w/o any permissions. And Liking something now publishes a full feed story.

If you PM me a link to whatever gallery you're having issues with on besocial I will take a look at it. I would also double check to make sure that you have 3rd party cookies enabled in your browser. It seems to be the cause to 95% of any issues involving facebook.

[scotticus]

We are constantly trying to improve sharing, and I am going to see if there is some magic we can make happen to enable like buttons in a more consistent manner in thumbnail view. Many of the issues though relate to what is possible to do on facebook, and the limitations of the viewing style you've picked...

It was the third party cookies, thank you. This is probably something a lot of visitors will run into. Maybe the site should advise visitors they must have third party cookies enables in order to use this feature. Otherwise it appears to be a non-functioning feature that simply stalls out.

Unfortunately, almost a year later, I am still left without a good way for users to share on Facebook in any gallery that uses thumbnail style.

To someone not familiar with the site, the "share" option does not work properly (as explained here http://dgrin.com/showthread.php?t=164931) and forces visitors to approve a third party app that may not work for many visitors because of the cookie issue.

And as shown here http://dgrin.com/showthread.php?t=191535&page=2 , the "like" button does not work as it should in thumbnail style gallery as the link posted on facebook takes users to the gallery rather than the photo.

Are these things that can or will be resolved?

[moose135]

I'm trying to share this gallery via FB and I'm having a problem: http://www.moose135photography.com/American-Airpower-Museum/Eastern-Pan-Am-DC-7/16112158_ctaeS
I click on Share>Be Social, and I get the pop-up with the various media choices. When I pick FB, I don't get the "Post to your wall" button, so I have no way of posting once I've entered a message and picked a photo. I see Tecnicole mentioned a SM app that needs to be approved - is that something I have to do now? I can't find anything like that, not sure where to go next...Help!

[docwalker]

Moose, be sure to be logged into facebook the first time you try to make a new post from SmugMug. You should see a message appear from Facebook asking you to allow SmugMug to post to your wall. You do have to allow that for the post to appear.

[scotticus]

moose135, can you try it again when you have a chance? Facebook was down for awhile last night, and that was resulting in the button not showing it up. It seems to all be good now though...

Thanks,
Scott.


I'm trying to share this gallery via FB and I'm having a problem: http://www.moose135photography.com/American-Airpower-Museum/Eastern-Pan-Am-DC-7/16112158_ctaeS
I click on Share>Be Social, and I get the pop-up with the various media choices. When I pick FB, I don't get the "Post to your wall" button, so I have no way of posting once I've entered a message and picked a photo. I see Tecnicole mentioned a SM app that needs to be approved - is that something I have to do now? I can't find anything like that, not sure where to go next...Help!

[moose135]

Thanks for getting back, Doc - I am logged into my FB account, and have been able to share galleries in the past. I recently switch to FB's "secure browsing" option - could this be a hangup? I was able to click the "Like" button on one of the photos, which posted it on my FB page with a link back to the gallery, but obviously, without the ability to include a comment.

Scott, I just tried it again, logging out of FB then back in, followed by opening my SM site in a new tab (I'm running FF 3.5.2 on Win Vista)

[scotticus]

It should work fine with the secure browsing option. So when you're looking at the facebook window, underneath the box where you type in your message, there is no blue facebook button, or Post to wall button, it's just blank? Very strange. And is it only on that gallery, or is this on all galleries?

Thanks,
Scott.


Thanks for getting back, Doc - I am logged into my FB account, and have been able to share galleries in the past. I recently switch to FB's "secure browsing" option - could this be a hangup? I was able to click the "Like" button on one of the photos, which posted it on my FB page with a link back to the gallery, but obviously, without the ability to include a comment.

Scott, I just tried it again, logging out of FB then back in, followed by opening my SM site in a new tab (I'm running FF 3.5.2 on Win Vista)

[moose135]

I had tried a few different galleries with the same result - and yes, there were no FB or Post to Wall buttons. I just tried one more time, and got a pop up asking me to approve the app to allow access. It looked like it was related to the secure browsing settings I had on FB. Once I approved it, I got the correct buttons appearing. Not sure why I didn't get the pop up earlier. I am running AdBlockPlus, and it wasn't until this last time that it gave me a pop up message. Once I OKed that, I saw the FB app appear. Thanks for the help!

[scotticus]

Tecnicole, we pushed a fix this afternoon that should enable Like Buttons to work with Lightbox. Now, if a viewing style is anything but SmugMug, the link posted to Facebook will open in the lightbox view.

I think this should resolve your problem, but please let me know....

Thanks,
Scott.


It was the third party cookies, thank you. This is probably something a lot of visitors will run into. Maybe the site should advise visitors they must have third party cookies enables in order to use this feature. Otherwise it appears to be a non-functioning feature that simply stalls out.

Unfortunately, almost a year later, I am still left without a good way for users to share on Facebook in any gallery that uses thumbnail style.

To someone not familiar with the site, the "share" option does not work properly (as explained here http://dgrin.com/showthread.php?t=164931) and forces visitors to approve a third party app that may not work for many visitors because of the cookie issue.

And as shown here http://dgrin.com/showthread.php?t=191535&page=2 , the "like" button does not work as it should in thumbnail style gallery as the link posted on facebook takes users to the gallery rather than the photo.

Are these things that can or will be resolved?

[Tecnicole]

purrrrrffect!

:clap:clap:clap

[BigRed]

Tecnicole, we pushed a fix this afternoon that should enable Like Buttons to work with Lightbox. Now, if a viewing style is anything but SmugMug, the link posted to Facebook will open in the lightbox view.

I think this should resolve your problem, but please let me know....

Thanks,
Scott.

Just to clarify... Is this the new behavior when clicking "Like" from the Lightbox, regardless of viewing style of the source gallery (even if the photo is in a SmugMug style gallery)?

[scotticus]

We can't tell if the user click a like button in lightbox view, so if you're gallery is locked to SmugMug style, and a user clicks like in a lightbox view, the link will take them back to the gallery view, not the lightbox view.

Just to clarify... Is this the new behavior when clicking "Like" from the Lightbox, regardless of viewing style of the source gallery (even if the photo is in a SmugMug style gallery)?

[eoren1]

Not sure if this is the right place to post this but can you change the behavior of photos shared on Facebook so that clicking on them will open in a new window. Right now, I am taken away from Facebook when I click a link. It would be even better if I could see a 'preview' popup as with other images.

[scotticus]

Sadly, at this time, Facebook doesn't give us that option... But I'll keep an eye out for it in upcoming API releases...

[jimmiem]

I don't have a "Be Social" link:

http://dl.dropbox.com/u/3274687/no_be_social.png

And when I click "Your Social Accounts" I just get this:

http://dl.dropbox.com/u/3274687/no_add_social.png

So how do I access this feature?

[jimmiem]

Hmmm... I tried to post and linked a few pictures of my problem but the post didn't show up.

Anyway, I don't have a "Be Social" link under "Share" and when I click "Your Social Accounts" It just tells me I don't have any social accounts but doesn't give an option to add any.

http://dl.dropbox.com/u/3274687/no_be_social.png
http://dl.dropbox.com/u/3274687/no_add_social.png

[scotticus]

jimmiem, can you either PM me or post the gallery link where you're having problems with BeSocial showing up in the share menu, or is it site wide?

[jimmiem]

It turns out I'm an idiot. I have a password on that gallery so sharing was prohibited! I copied the video I was trying to share to another gallery and everything worked fine.

[scotticus]

Ha. No worries. Once you share something, and if you save it, it will then appear in the 'Your Social Accounts' page. Let me know if you have any more issues, or if I can be of any more help.

Thanks,
Scott.


It turns out I'm an idiot. I have a password on that gallery so sharing was prohibited! I copied the video I was trying to share to another gallery and everything worked fine.

[TUeltzen]

I have been connecting o FB for several months with no problems but now it says I'm not connected and I can't figure out how to re-connect Smug Mug and FB. The window pops up and I type my message in the box and it acts like it's connecting then a message says it didn't. How do I re-connect to FB?
When I go to Control Panel - Social Settings - Facebook is listed and it wants to know if I want to remove it.


Thanks for any help.

[Andy]

I have been connecting o FB for several months with no problems but now it says I'm not connected and I can't figure out how to re-connect Smug Mug and FB. The window pops up and I type my message in the box and it acts like it's connecting then a message says it didn't. How do I re-connect to FB?
When I go to Control Panel - Social Settings - Facebook is listed and it wants to know if I want to remove it.


Thanks for any help.

There's a problem and we're working on it, I'm very sorry. IN the meantime, you can copy the URL for the photo you want to share and paste it into your status box on FB.

[TUeltzen]

There's a problem and we're working on it, I'm very sorry. IN the meantime, you can copy the URL for the photo you want to share and paste it into your status box on FB.

Ok thanks Andy. You know what they say "*@#& happens:)".

[Tecnicole]

Since I can never get the "Be Social" "Share" options to work properly, is there a way to keep the "Tweet" and "Like" Buttons but get rid of the "Share" buttons?

Please?

[raebrown]

When using the share button (Facebook) it always copies the gallery description, or the site description if no gallery description. After a few times this gets rather monotonous on one's wall. Can the share button be configured to only grab the image and caption without the gallery/site description? Also, the share button only works for me when I log out...when I'm logged in I get a message saying I'm not connected to Facebook...log out of Smugmug and it works.

[Andy]

Since I can never get the "Be Social" "Share" options to work properly, is there a way to keep the "Tweet" and "Like" Buttons but get rid of the "Share" buttons?

Please?

This was handled in another thread.

[Andy]

When using the share button (Facebook) it always copies the gallery description, or the site description if no gallery description. After a few times this gets rather monotonous on one's wall. Can the share button be configured to only grab the image and caption without the gallery/site description?
I'm sorry there isn't. I wish I had a different answer for you! For the other issue, please write our Support Heroes (http://www.smugmug.com/help/emailreal) thanks.