Facebook Issue?

[Ken K]

NEVERMIND - I lookd in the wrong place on Facebook.

Not sure if this is a bug or not but I went to an image in one of my galleries and clicked the Facebook button. The button changed to a thumbs up and said "1 likes" but nothing happend on Facebook.

Do I need to have some settings set differently? I allow sharing. The image I tried is: http://kenkphotography.smugmug.com/Dorothys-Creations/Dorothys-Drawings/11383702_shtwV#965660453_59JQ8

Thanks in advance for the help>
Ken

[SiriusPhotog]

NEVERMIND - I lookd in the wrong place on Facebook.

Not sure if this is a bug or not but I went to an image in one of my galleries and clicked the Facebook button. The button changed to a thumbs up and said "1 likes" but nothing happend on Facebook.

Do I need to have some settings set differently? I allow sharing. The image I tried is: http://kenkphotography.smugmug.com/Dorothys-Creations/Dorothys-Drawings/11383702_shtwV#965660453_59JQ8

Thanks in advance for the help>
Ken

I'm curious about this too. i did the same with the same results. On your pic and one of mine......

[jfriend]

I'm curious about this too. i did the same with the same results. On your pic and one of mine......If you go to your Facebook wall (not your news feed), you will see a reference to the pages that you "Liked". Your friends will see what you Liked in their news feed. You should see something like this:

http://jfriend.smugmug.com/photos/980650350_fyjz9-O.jpg

[docwalker]

Thanks John, That is exactly what I was going to post as well.

[Torgado]

Hmmm.... nothing showing up on my Facebook wall when I click the "Like" button for a pic.

http://www.danielsoulegalleries.com/Clients/Katie-Balthrop-Senior-Session/13491817_749Rn#982655824_faXpq

"like" button has turned to a thumbs up, but nothing on my Wall/Profile/Newsfeed in Facebook--- not showing up anywhere...

How long does it take for Facebook to reflect the post?

[jfriend]

Hmmm.... nothing showing up on my Facebook wall when I click the "Like" button for a pic.

http://www.danielsoulegalleries.com/Clients/Katie-Balthrop-Senior-Session/13491817_749Rn#982655824_faXpq

"like" button has turned to a thumbs up, but nothing on my Wall/Profile/Newsfeed in Facebook--- not showing up anywhere...

How long does it take for Facebook to reflect the post?Are you looking in the Recent Activity section of your Wall (not your news feed)? When I like a Smugmug image, it shows on my wall immediately.

[raebrown]

Hmmm.... nothing showing up on my Facebook wall when I click the "Like" button for a pic.

http://www.danielsoulegalleries.com/Clients/Katie-Balthrop-Senior-Session/13491817_749Rn#982655824_faXpq

"like" button has turned to a thumbs up, but nothing on my Wall/Profile/Newsfeed in Facebook--- not showing up anywhere...

How long does it take for Facebook to reflect the post?


Sometimes they stick it further down the page. I've found it below 6 updates at times...under the title 'Recent Activity'.

[jfriend]

Are you looking in the Recent Activity section of your Wall (not your news feed)? When I like a Smugmug image, it shows on my wall immediately.I should add that your Wall needs to be set to show your posts. It has three options (You + Friends, Just You, Just Friends). Either of the first two options will show your Likes. The third option will not.

[spiffmo]

it's not very helpful when it's listed text only six posts down. if i "like" a photo, i'd like to see that photo on both my wall *and* news feeds -- friends will be far more likely to follow the link if they can actually see a photo and if it's in the news feed. is this a limitation within facebook or a limitation in the way that smugmug has written the code for the like button?

[jfriend]

it's not very helpful when it's listed text only six posts down. if i "like" a photo, i'd like to see that photo on both my wall *and* news feeds -- friends will be far more likely to follow the link if they can actually see a photo and if it's in the news feed. is this a limitation within facebook or a limitation in the way that smugmug has written the code for the like button?When you Like something, it will show in your friend's news feeds. When your friends Like something, it will show you in your newsfeed. Your own Like's just don't show in your own newsfeed (which kind of makes sense to me because it's not something you need to see). Here's an item from my newsfeed (a FB friend of mine hit Like on something in a Smugmug gallery):

http://content.screencast.com/users/jfriend/folders/Jing/media/ce909152-11fe-45e4-800b-0188e71ff90c/2010-08-27_0735.png

[Allen]

When you Like something, it will show in your friend's news feeds. When your friends Like something, it will show you in your newsfeed. Your own Like's just don't show in your own newsfeed (which kind of makes sense to me because it's not something you need to see). Here's an item from my newsfeed (a FB friend of mine hit Like on something in a Smugmug gallery):

http://content.screencast.com/users/jfriend/folders/Jing/media/ce909152-11fe-45e4-800b-0188e71ff90c/2010-08-27_0735.png
Likes for single photos is kinda useless if the thumb doesn't show. Not
all will click out to the link.

Liking a single photo on Smug, the thumbnail doesn't show on FB, newsfeed
or wall. Testing on this gallery (http://www.photosbyat.com/Birds/Birding-2010-August/2010-08-08-Firma-Road/13261806_xGTm2#963288232_t3myc) and I have right click protection turned off.

[jfriend]

Likes for single photos is kinda useless if the thumb doesn't show. Not
all will click out to the link.

Liking a single photo on Smug, the thumbnail doesn't show on FB, newsfeed
or wall. Testing on this gallery (http://www.photosbyat.com/Birds/Birding-2010-August/2010-08-08-Firma-Road/13261806_xGTm2#963288232_t3myc) and I have right click protection turned off.I wouldn't call it useless. If the photo has a useful caption, the caption shows in the post and some of my friends may be interested in it. I think I read somewhere that the thumbnail only shows after it gets a certain number of "Likes". On the other hand, FB may not know which thumbnail goes with that particular Like and looking at Smugmug's FB coding, I think that is the case.

[Allen]

I wouldn't call it useless. If the photo has a useful caption, the caption shows in the post and some of my friends may be interested in it. I think I read somewhere that the thumbnail only shows after it gets a certain number of "Likes". On the other hand, FB may not know which thumbnail goes with that particular Like and looking at Smugmug's FB coding, I think that is the case.
The caption at least shows here (http://www.facebook.com/profile.php?id=100000760892695) so if they click it instead of what looks like
my site all's not lost.

[Tecnicole]

I wouldn't call it useless. If the photo has a useful caption, the caption shows in the post and some of my friends may be interested in it. I think I read somewhere that the thumbnail only shows after it gets a certain number of "Likes". On the other hand, FB may not know which thumbnail goes with that particular Like and looking at Smugmug's FB coding, I think that is the case.

I am confused by this as well. It is possible to build it so it posts a thumbnail to Facebook.

The Faceboook Like feature is practically useless for me at this point. My link doesn't even take people to the liked photo, it takes them to the gallery. I've been told they've been working on different bugs for months yet nothings been resolved. On top of that, I feel like a royal pain in the buttocks simply for trying to get my site to work as it should.

[Andy]

I am confused by this as well. It is possible to build it so it posts a thumbnail to Facebook.

The Faceboook Like feature is practically useless for me at this point. My link doesn't even take people to the liked photo, it takes them to the gallery. I've been told they've been working on different bugs for months yet nothings been resolved. On top of that, I feel like a royal pain in the buttocks simply for trying to get my site to work as it should.

Nicole, you have your galleries to display by thumbnails. When a photo is 'liked' we don't have the option to bring that 'like' back to the photo in lightbox. The FB api is not terribly flexible but we're trying some things and have been working on your issues since the day you brought them up.

If you set your gallery to SmugMug style, and like from lightbox, the resulting link on FB will take the person right back to the same page in the gallery, with the photo showing as the main photo.

Please have patience, we are working on all the issues you've raised. All of them.

[Tecnicole]

Nicole, you have your galleries to display by thumbnails. When a photo is 'liked' we don't have the option to bring that 'like' back to the photo in lightbox. The FB api is not terribly flexible but we're trying some things and have been working on your issues since the day you brought them up.

If you set your gallery to SmugMug style, and like from lightbox, the resulting link on FB will take the person right back to the same page in the gallery, with the photo showing as the main photo.

Please have patience, we are working on all the issues you've raised. All of them.

Like I said, I feel like a pain simply because I want things to work as they should.

The blame has quite frequently been attributed to my gallery style of choice. I don't understand why I shouldn't be able to use the thumbnail style gallery and expect it to work unless you all disclose somewhere on your site that not all functions are supported in this gallery style and I happened to miss it.

More blame seems to get passed to the Facebook API. But then why are other photo sites able to control their Facebook integration in a way you claim is not possible? I am not saying I do not believe you, but it is difficult to understand when I can see it working on your competitor's sites.

You've also previously blamed my customizations and/or the Wibiya toolbar.
Can you please put yourself in my position and try to understand how all this finger pointing appears from my perspective?

Because I feel I was patient.

Admittedly, I've lost some of that patience. I've run out of time and will now be adding more to my site and will undoubtedly have more traffic from an audience that I know are avid Facebook users with a lot of "friends" in the field I would like to market to.

I am now forced to change the appearance of my site, or I am going to lose out on a lot of potential exposure because of the lack of Facebook integration. Even if I do switch, the Facebook integration is still not ideal or up to par with what is available on other sites.

If I had been aware that these things would take so long to figure out, I could have switched to Zenfolio or PhotoShelter who both have a no muss, no fuss Facebook integration. That is no longer an immediate solution for me so I am (?justifiably?) frustrated.

And I feel it is because of my previous patience that I am in this position. From all the glowing reviews about SmugMug customer support, I believed this would be resolved in a timely fashion. There was also a lot of hype about the "Coming Soon" Facebook integration. So I sat and waited for awhile. Now my deadline is here, and I do not have time to start over with another site.

So please be patient with my new impatience and understand that I've simply been trying to help diagnose the problems and offer possible solutions. I know tone can often get lost in written communication, so please know I am not trying to argue or be combative. I simply want my site to work and integrate well with Facebook in a way that makes sense. I can also empathize with your position because I am sure you want to be able to have things working as they should for your customers.

(I just reviewed your homepage at smugmug.com and your Facebook integration is the first feature mentioned and then again at the top of your list under "even more". From an impartial perspective, shouldn't your integration be functional and at least at the same level as your competitor's sites if you are going to list this as a key selling factor to new SmugMug customers?)

[Andy]

[B]I am now forced to change the appearance of my site,

You don't have to. We're trying to make it so things will work as you expect in Thumbnails style, too.

You can use SmugMug style in the meantime and you'll have the behavior you want.

Nicole, thanks for posting and again in advance, for your patience. We're working on things.

[Andy]

You've also previously blamed my customizations and/or the Wibiya toolbar.

Totally and completely and fully unrelated to any Facebook SmugMug stuff. Your wibya toolbar does cause errors on your site. That's a separate issue.