Photo size limits & resizing

[ommphoto]

Yesterday I shot a prom. I uploaded about 100 pics. Today the parents are trying to buy them and all the photos are too small to even print a 4x6! I have been using SMugMug for months as a pro, no issues.

I tried deleting 4 galleries with over 600 photos but when i upload even one shot it is too small.

has anyone had this problem what can I do?
I am losing sales with every minute that goes buy. I have 50+ parents trying to buy.


Thanks!

[Andy]

We allow giant originals - 24megabytes for pros, and 48megapixel files.

You must be uploading small files - we don't recommend that, since you won't be able to have folks order prints. Upload your full-resolution files and then all items can be priced and bought.

http://www.smugmug.com/help/upload-photos

and here's our minimum resolution for prints: http://www.smugmug.com/help/print-quality

[ommphoto]

We allow giant originals - 24megabytes for pros, and 48megapixel files.

You must be uploading small files - we don't recommend that, since you won't be able to have folks order prints. Upload your full-resolution files and then all items can be priced and bought.

http://www.smugmug.com/help/upload-photos

and here's our minimum resolution for prints: http://www.smugmug.com/help/print-quality

My originals are huge, my upload settings are set t"Original" from Aperture. I've been doing this for months with out issue. I even tried uploading "50% of original size"

[Andy]

Let's see a link to the gallery in question, ok? Thanks!

[ommphoto]

Let's see a link to the gallery in question, ok? Thanks!

http://prints.ommphoto.com/Dance/Lassiter-Prom/11642875_FSNJQ#821554274_EV5L2

[ommphoto]

http://prints.ommphoto.com/Dance/Lassiter-Prom/11642875_FSNJQ#821554274_EV5L2


Are you a SMugMug pro?
I submitted a ticket to the help desk over an hour ago. normally they are really quick

[ommphoto]

Are you a SMugMug pro?
I submitted a ticket to the help desk over an hour ago. normally they are really quick


totally off topic, what kind of tile are you using for your photo? love the eyes and sparkles!

[Andy]

Are you a SMugMug pro?
I submitted a ticket to the help desk over an hour ago. normally they are really quickHi Paula, yes indeed I am. Standby, and no need for further emails to the help desk, or tweets (which I answered all). Thanks.

[Andy]

Paula, you uploaded small filed, not the original dimensions.

http://img.skitch.com/20100328-jrftrpbc64d5x1t2592sw9ip5u.jpg

Perhaps you set your Aperture plugin to make small versions.

Reupload the original sized files, and all will be fine.

[Andy]

totally off topic, what kind of tile are you using for your photo? love the eyes and sparkles!
It's an animated gif, Paula :thumb

[ommphoto]

Paula, you uploaded small filed, not the original dimensions.

http://img.skitch.com/20100328-jrftrpbc64d5x1t2592sw9ip5u.jpg

Perhaps you set your Aperture plugin to make small versions.

Reupload the original sized files, and all will be fine.

Andy it is not on my end....
i cant add two attachem;e;nts heres one

[ommphoto]

my large files are being resized

this has never happened before

i deleted a bunch of photos to try to make more room

[ommphoto]

my large files are being resized

this has never happened before

i deleted a bunch of photos to try to make more room


I just added the one i sent the screenshots for... again tiny result

[Andy]

Andy it is not on my end....
i cant add two attachem;e;nts heres one
I'm really sorry, Paula - but the original, uploaded file is only 640pixels on the long side - which is what was uploaded to us:

http://img.skitch.com/20100328-jybk9iw2dsd66qxihsgth4ixyk.jpg

Perhaps your Aperture plugin is not behaving like it should? Try uploading using MacDaddy or using our in-browser Simple Uploader.
http://www.smugmug.com/help/macs
http://www.smugmug.com/help/upload-pictures

[ommphoto]

Im using aperture, the files are stored in libraries. I dont use iphoto or finder.
I am closing my aperture and restarting it. But the photos i loaded yesterday are also tiny.
ill let you know when i have uploaded more... i will try to upload one from the loader in smugmug

[ommphoto]

Im using aperture, the files are stored in libraries. I dont use iphoto or finder.
I am closing my aperture and restarting it. But the photos i loaded yesterday are also tiny.
ill let you know when i have uploaded more... i will try to upload one from the loader in smugmug


no go tried aperture again

also found a file on my desktop and used the plain add photos option... both resulted in tiny files

[Andy]

no go tried aperture again

also found a file on my desktop and used the plain add photos option... both resulted in tiny filesPaula-- I don't know what's happening but Aperture is not exporting your original size file, that's the problem. Try resetting things perhaps, in your aperture preferences (I don't use Aperture, I use Photoshop & Lightroom).

But the reason for the problem is that you are not sending originals sized files to SmugMug - you're sending small files - which Aperture seems to be creating for you.

[Andy]

I just fired up Aperture, and used ApertureToSmugMug plugin to upload a file, the original sized file uploaded just fine. I'm sorry I don't know exactly what's wrong on your end - have you triple-checked your settings? :ear

http://img.skitch.com/20100328-bad3p3iphf9exkeit3h6j8xf8r.jpg