Custom Hostname works but www. does not

[stuntfoto]

I set up my custom cname records today to point to a subdomain
gallery.stuntfoto.com...

The link http://gallery.stuntfoto.com works perfect

but for some reason...
http://www.gallery.stuntfoto.com doesnt work at all...

Im sure its a stupid answer I just overlooked...
Any ideas?

[denisegoldberg]

but for some reason... http://www.gallery.stuntfoto.com doesnt work at all...
You're using a subdomain of "gallery". That is used instead of the www - not in addition to it.

I don't know if there is some way to get that to work, but I wouldn't expect that. If you were set up so that you could use www.stuntfoto.com (http://www.stuntfoto.com) then http://stuntphoto.com would also work. But you have said that you want to use gallery instead of www.

--- Denise

[aerialphoto]

What Denise said.

There's no reason (unless you made a mistake typing it) that you'd want to use "http://www.gallery.stuntfoto.com". It's either "www" or "gallery", not both.

Some people insist on adding "www" to their non-custom smugmug site names too (like http://www.aerialphoto.smugmug.com). Adding the www does nothing but lengthen the URL and isn't appropriate (I haven't figured out why people do it but that's ok :) ). Smugmug filters it but that's something your DNS service would have to do with your domain name.

[stuntfoto]

What Denise said.

There's no reason (unless you made a mistake typing it) that you'd want to use "http://www.gallery.stuntfoto.com". It's either "www" or "gallery", not both.

Some people insist on adding "www" to their non-custom smugmug site names too (like http://www.aerialphoto.smugmug.com) (http://www.aerialphoto.smugmug.com%29). Adding the www does nothing but lengthen the URL and isn't appropriate (I haven't figured out why people do it but that's ok :) ). Smugmug filters it but that's something your DNS service would have to do with your domain name.

I think I understand...
Its not appropriate and lengthens the url, gotcha...
But why does it work on smugmug:
http://www.aerialphoto.smugmug.com
http://aerialphoto.smugmug.com
Both of those sites work just fine even though there's a www in front.

Is there some special CNAME i need to add or redirect to make it work?
I know it sounds dumb, but I want it to work...
Should I just ask my webhost?

[jfriend]

I think I understand...
Its not appropriate and lengthens the url, gotcha...
But why does it work on smugmug:
http://www.aerialphoto.smugmug.com
http://aerialphoto.smugmug.com
Both of those sites work just fine even though there's a www in front.

Is there some special CNAME i need to add or redirect to make it work?
I know it sounds dumb, but I want it to work...
Should I just ask my webhost? You have to map the www subdomain to your smugmug site too at your domain host.

[aerialphoto]

You have to map the www subdomain to your smugmug site too at your domain host.

The problem is the "www" subdomain is already going somewhere else - not smugmug.


Is there some special CNAME i need to add or redirect to make it work?
I know it sounds dumb, but I want it to work...
Should I just ask my webhost?

Yup - maybe they've got a way to do it. It's called multi-level subdomains. I've tried it a couple of different ways and I can't get it to work unless both www and the other subdomains are on the same server.