Having Trouble Up-Loading Photos and other Issues

[MrVideo]

Something not right? Let us know about it. More details are always better than less.

Give us your site name
Describe the problem
List the steps to replicate and recreate the problem
Provide links to your galleries, photos, etc so we can look
Let us know your system, and browser and version (e.g., Firefox 3, on Windows
If it's a validated bug, we'll validate on our system, we'll log it for our engineers and let you know.

If it's something unique to your site, or your setup, we'll let you know and then move your post to the proper forum.

To Whom It May Concern:

The Site Name Is: The NCCU Eagles Photo Album

The URL is: http://NCCUEagles.smugmug.com

I am currently having trouble up-loading any Photos to my Photo Site.

1. The Site will not allow me to click on the Smug Mug Method Style of View on my Photo Album. It will only allow the Slide-show style of viewing my photos.

2. The Site will not allow me to move the different sections of my Home Page, of the Photo Album, up or down.

3. I have had trouble with the CA type of Virus Protection, with some Message Board Sites, regarding the retention of cookies.

4. I have not had this type of trouble before, regarding the Smug Mug Site.

Please Help - What do you suggest?

My Email address is: NCCUsmbc@yahoo.com.

Thanks for your help.

[Robertk]

What error do you get when you try to upload?

To Whom It May Concern:

The Site Name Is: The NCCU Eagles Photo Album

The URL is: http://NCCUEagles.smugmug.com

I am currently having trouble up-loading any Photos to my Photo Site.

1. The Site will not allow me to click on the Smug Mug Method Style of View on my Photo Album. It will only allow the Slide-show style of viewing my photos.

2. The Site will not allow me to move the different sections of my Home Page, of the Photo Album, up or down.

3. I have had trouble with the CA type of Virus Protection, with some Message Board Sites, regarding the retention of cookies.

4. I have not had this type of trouble before, regarding the Smug Mug Site.

Please Help - What do you suggest?

My Email address is: NCCUsmbc@yahoo.com.

Thanks for your help.

[docwalker]

Here's the 10 step action plan that adds SmugMug to the trusted sites:

* 1. right-click on the CA icon, point to CA Personal Firewall and
select 'open CA Personal Firewall'
* 2. click on the big 'Privacy' icon in the left column
* 3. make sure the 'Internet Browser Protection' tab on top of the
settings screen is selected
* 4. click on 'manage sites'
* 5. click on the 'add' symbol
* 6. enter smugmug.com in the url field
* 7. click ok
* 8. make sure you see 6 green checkmarks for smugmug.com
* 9. click on close
* 10. close the CA Personal Firewall window and enjoy using your
SmugMug galleries
* If you encounter any custom domain name that uses SmugMug as well
without smugmug.com in the url, repeat the steps I gave you for
this address as well to add the site to your trusted sites. That
should fix the issues you had with the software.blocking feature
was causing the the images not to load.
* http://www.dgrin.com/showthread.php?p=554141#post554141

Here is another link that may help:

http://tinyurl.com/4vfe57