The sh*t has got to stop.

[Malte]

I don't know, but i hope it's related to the latest video player "love". For a majority of my videos I now get this: "Oops, the video you've requested was not found"

http://malte.smugmug.com/Travel/Australia/Australia-2009/10616523_5AYvo#751328328_4nR8r-A-LB

Malte

[Andy]

Malte, Shizam will stop by, I've asked him for comment. We'll get to the bottom of this, sorry for the hassle!

[rainforest1155]

I think Shizam is still working on figuring out why this happens with videos in password protected galleries that have external links disabled. For now, enabling external links should help.

Can you try that?

Sebastian

[Malte]

I think Shizam is still working on figuring out why this happens with videos in password protected galleries that have external links disabled. For now, enabling external links should help.

Can you try that?

Sebastian

Jupp, enabling links makes them come back.

Malte

[Shizam]

Jupp, enabling links makes them come back.

Malte

Hey Malte,
We're aware of a bug similar to the one you're reporting along the lines of what rainforest1155 mentioned but its looking more complicated than just enabling/disabling external links. We're workin' on it!

Sam

[iklimon]

I don't know, but i hope it's related to the latest video player "love". For a majority of my videos I now get this: "Oops, the video you've requested was not found"

http://malte.smugmug.com/Travel/Australia/Australia-2009/10616523_5AYvo#751328328_4nR8r-A-LB

Malte

I've got this same problem right now and mine don't utilize passwords.

[MarcD]

I'm new here (just signed up yesterday), but have found the same issue. Posting here as it seems like the most relevant (somewhat) recent thread.

With external links disabled, all my videos get the "Oops!" treatment (though a frame is pulled for the thumbnail). If I enable external links, then the videos all work. :dunno

Marc

[docwalker]

Marc,

Sorry about that. We did fix the problem for most users. But I am tracking down a few corner cases like you that are still seeing it. I was able to replicate it randomly yesterday. I am still trying to figure out exactly what the cause is. It seems related to the cookies but I cannot seem to get it to happen ever time I clear them. I hope to get this fixed soon.

--Doc

[Malte]

Marc,

Sorry about that. We did fix the problem for most users. But I am tracking down a few corner cases like you that are still seeing it. I was able to replicate it randomly yesterday. I am still trying to figure out exactly what the cause is. It seems related to the cookies but I cannot seem to get it to happen ever time I clear them. I hope to get this fixed soon.

--Doc

Well then count me in with the corner cases.

malte.smugmug.com

Malte

[Malte]

Marc,

Sorry about that. We did fix the problem for most users. But I am tracking down a few corner cases like you that are still seeing it. I was able to replicate it randomly yesterday. I am still trying to figure out exactly what the cause is. It seems related to the cookies but I cannot seem to get it to happen ever time I clear them. I hope to get this fixed soon.

--Doc

I still have this problem.

Malte

[Andy]

I still have this problem.

Malte

Please make sure you email our help desk ATTN: Doc with the links that are affected thanks Malte.