I need help

[ensgilliland]

my page will not let me see all my galeries so i can not make a new one for proofs. What is wrong
www.gillilandphotography.com (http://www.gillilandphotography.com/)
Thanks
Shannon

[Andy]

http://gillilandphotography.smugmug.com/ is your address. And you should be all set now.

You had www.gillilandphotography.com forwarded to your smug site, we don't support that. We support CNAME, here are the instructions: http://www.smugmug.com/help/professional-accounts

If you need help setting it up, just write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Doc in the subj. line and we'll get you going :D

[ensgilliland]

Not sure what you are talking about ...i will post in help for that but what i am talking about is on my site when i click galeries i used to be able to see all my galeries so that i can make a new one but now i cant see any of them when i am in there.
Shannon

http://gillilandphotography.smugmug.com/ is your address. And you should be all set now.

You had www.gillilandphotography.com (http://www.gillilandphotography.com) forwarded to your smug site, we don't support that. We support CNAME, here are the instructions: http://www.smugmug.com/help/professional-accounts

If you need help setting it up, just write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Doc in the subj. line and we'll get you going :D

[ensgilliland]

I need help with my site something about
I had www.gillilandphotography.com (http://www.gillilandphotography.com) forwarded to my smug site, and smug mug don't support that. I was told yall support CNAME, and was given these instructions: http://www.smugmug.com/help/professional-accounts
but im lost ....HELP????
Shannon

[ensgilliland]

When i try to upload my photos they are all having errors saying bad album ID....any reason why?
Shannon

[docwalker]

Hi,

can you send us a link to your site or email us on the help desk? Bad Album id sounds like the album is not valid or was deleted during the upload process. Be sure to let us know which uploader you are using as well.

--Doc

[Andy]

Shannon

I said to write our help desk, not post again :D

You can get Doc by writing our Support Heroes (http://www.smugmug.com/help/emailreal)

I said in the last thread (no need to keep posting new threads on the same subject btw :D ) that your site is working fine - please try it - http://gillilandphotography.smugmug.com/

If you want to use http://www.gillilandphotography.com/ you must set up a CNAME and our help page (or Doc) can help you.

Your site is fully functional right now, I got your pm also.

[ensgilliland]

I did use that URL and it is not working it works if you use the drop down menu but not if you just click on Galleries and that is what I need to do so that I can see all my galleries like my slide show and all of that. I did not understand what you were saying that is why I reposted in the thread. Sorry about that. Also my site won’t let me upload any photos it is giving me a error saying that the album id is bad. So my site is not working correctly and I need help and I don’t know who to go to for help.
Shannon

Shannon

I said to write our help desk, not post again :D

You can get Doc by writing our Support Heroes (http://www.smugmug.com/help/emailreal)

I said in the last thread (no need to keep posting new threads on the same subject btw :D ) that your site is working fine - please try it - http://gillilandphotography.smugmug.com/

If you want to use http://www.gillilandphotography.com/ you must set up a CNAME and our help page (or Doc) can help you.

Your site is fully functional right now, I got your pm also.

[ensgilliland]

www.gillilandphotography.com (http://www.gillilandphotography.com)
and i was useing the simple uploader.
Shannon

Hi,

can you send us a link to your site or email us on the help desk? Bad Album id sounds like the album is not valid or was deleted during the upload process. Be sure to let us know which uploader you are using as well.

--Doc

[Andy]

You had hidden your own galleries. I unhid them using the homepage tools button.

http://gillilandphotography.smugmug.com/galleries

What uploader are you using to upload? :ear

[docwalker]

I checked your upload log and I am not seeing anything there. Which gallery were you trying to upload to?

--Doc

[ensgilliland]

Im trying to upload to Ben's Family

[Andy]

Can you please try something, please close your browser completely and reopen it and try uploading again?

[ensgilliland]

I was in the Simple one i am trying another one now....ill let you know

[Andy]

I was in the Simple one i am trying another one now....ill let you know
OK :)

[ensgilliland]

I was in the Simple one i am trying another one now....ill let you know
Ok i closed out and came back in and it is still doing it

[Andy]

Ok i closed out and came back in and it is still doing it
Can you give us a screen shot? I can't replicate this behavior.

What about other uploaders?

[ensgilliland]

a screen shot??? not sure what you are wanting.

Can you give us a screen shot? I can't replicate this behavior.

What about other uploaders?

[ensgilliland]

Ok i am able to upload in the other uploader....ill use that for now.
Thanks
shannon
a screen shot??? not sure what you are wanting.