Logged in issue - toolbars not showing up

[sisandcamsmom]

Its like I am not logged in but i am, so i am not able to delete or change any of the photos to different galleries etc. - what i am trying to is add and delete photos from the slideshow on the homepage., and the tools tab is not there at all!! Help...

[LPC]

If I go to my Home page I always have to click on any navbar button to bring up the admin buttons - 'Add photos', 'Tools' etc. It's always been this way which is fine. I do this to make double sure that my visits are not incluuded in the stats.

However since the update if I click on any navbar button, bring up the admin tools and then go to a category page and then on to a gallery (or my Info page) the admin buttons are missing from that gallery and I have to go back to the homepage and start again to kick start the process.

I have been keeping a very close eye on my stats since the recent update and it is certain that when the tool bar is missing or invisible then the stats are including visits from myself which makes them useless.

Previous to the update all I had to do was click on a navbar button which would bring up the admin tools which would in effect recognise/reset my log in and my visits would not be included in the stats.


I hope this makes sense?!

I think I am seeing similar threads about missing tool bars etc on this forum.

[Andy]

I can do nothing without a link to your page :D

[LPC]

www.laurencecounter.com (http://www.laurencecounter.com) :D

[Andy]

hi guys - both sites are working fine for us - logged in we see the tools.

Let's check to be sure you guys are accepting 3rd party cookies in your browser (since you have custom domain) and that you you are logging in from www.smugmug.com, going to your site, then refreshing to 'set' the logged in cookie for your custom domain.

[LPC]

hi guys - both sites are working fine for us - logged in we see the tools.

Let's check to be sure you guys are accepting 3rd party cookies in your browser (since you have custom domain) and that you you are logging in from www.smugmug.com (http://www.smugmug.com), going to your site, then refreshing to 'set' the logged in cookie for your custom domain.

I always go straight to where I am always already logged on.
I don't have to log on unless I clear my cache (which I have done several times since the update).

However just to test it, I just logged out, cleared my cache, logged back in via Smugmug.com, went from my homepage to a gallery page and the buttons are missing again. I had to go back to Home again before they showed up.

[Andy]

I always go straight to laurencecounter.com where I am always already logged on.
I don't have to log on unless I clear my cache (which I have done several times since the update).

However just to test it, I just logged out, cleared my cache, logged back in via Smugmug.com, went from my homepage to a gallery page and the buttons are missing again. I had to go back to Home again before they showed up.
And if you go to London Wetlands gallery do you not see these?

http://img.skitch.com/20090824-xqmb5n3m2ng7fxdck48k65njkx.jpg

[LPC]

Not unless I go back to the Homepage and try again - when I first go to the gallery I see this -

http://www.laurencecounter.com/photos/628756332_ptKLC-XL.jpg


When I revist the Homepage (or any other) and try again then it's fine until I close ie8. When I come back to the internet again I get the same problem.

[Andy]

Not unless I go back to the Homepage and try again - when I first go to the gallery I see this -

http://www.laurencecounter.com/photos/628756332_ptKLC-XL.jpg


When I revist the Homepage (or any other) and try again then it's fine until I close ie8. When I come back to the internet again I get the same problem.
just refresh at the gallery level, what happens then?

Your IE8 security level is set to-- ?

[LPC]

Yes, if I Ctrl F5 then the correct buttons appear (but obviously I shouldn't have to do that).

My security level is Medium High as it always has been.

[Andy]

Yes, if I Ctrl F5 then the correct buttons appear (but obviously I shouldn't have to do that).

My security level is Medium High as it always has been.Yes, you should have to refresh (once). The login cookie needs to be 'set' for your custom domain.

Are you running any addons in IE? What about extra security software as well?

[LPC]

Yes, you should have to refresh (once). The login cookie needs to be 'set' for your custom domain.

Are you running any addons in IE? What about extra security software as well?


What, every time I visit my site :huh

I have just visited it again after refreshing last time and the problem still exists.

I am running no other addons and no security/anti virus software.

[Andy]

What, every time I visit my site :huh


no, just once is normal.

Something's not right, Sebastian will investigate further.

Have you tried a different browser, like Firefox, to see what's happening there? You're certain your cookies are set for 3rd party cookies in IE?

[LPC]

no, just once is normal.

Something's not right, Sebastian will investigate further.

Have you tried a different browser, like Firefox, to see what's happening there? You're certain your cookies are set for 3rd party cookies in IE?

Yes, third party cookies definately enabled in ie8 and FF3.5

Just tried Firefox and I'm afriad the same issue occurs.

[rainforest1155]

Did you already clear all your cookies? You might have a stuck domain cookie.

What software do you have running besides your browser? List all programs and also check the tray area next to the clock in your taskbar. Hold your mouse over the icons and tell us what icons you have there.
You might have some more of security software that you don't know about that is interfering with your browsing.

I just checked your site in IE8 and I get logged in right away after refreshing the page in my browser if I'm on your custom domain.

Sebastian

[LPC]

Did you already clear all your cookies? You might have a stuck domain cookie.

What software do you have running besides your browser? List all programs and also check the tray area next to the clock in your taskbar. Hold your mouse over the icons and tell us what icons you have there.
You might have some more of security software that you don't know about that is interfering with your browsing.

I just checked your site in IE8 and I get logged in right away after refreshing the page in my browser if I'm on your custom domain.

Sebastian

I am running Vista Ultimate 64bit. I have disabled most of the junk that runs in the background with Vista - there is nothing on my taskbar except the clock.
In the task manager there are no other applications running apart from this and Outlook Express. I have stopped or disabled many of the unnecesary Services - I did all of that as soon as I bought this computer. The login issues were not showing up at all before the latest NiceNames update. I have NO security software running and Defender is long disabled.

Try going back to my site again after closing and restarting an internet session. Go from my homepage to a gallery page via the category page - are all of the admin buttons showing? Without refreshing?

[rainforest1155]

I am running Vista Ultimate 64bit. I have disabled most of the junk that runs in the background with Vista - there is nothing on my taskbar except the clock.
In the task manager there are no other applications running apart from this and Outlook Express. I have stopped or disabled many of the unnecesary Services - I did all of that as soon as I bought this computer. The login issues were not showing up at all before the latest NiceNames update. I have NO security software running and Defender is long disabled.

Try going back to my site again after closing and restarting an internet session. Go from my homepage to a gallery page via the category page - are all of the admin buttons showing? Without refreshing?
I see what you mean, but I can't get IE at all to not block our cookie. Not even by disabling cookie handling or lowering the security level to 'accept all cookies'. Neither does adding smugmug.com as a trusted site help. I always get this (http://photos.smugmug.com/photos/628894560_dmmmn-O.jpg) (double-clicking on the red privacy icon in the toolbar).

We'll look into it.

Sebastian

[LPC]

Thank you Sebastian

[sisandcamsmom]

www.libbieventiquattrophotography.com is my link as well. My buttons are missing as well - and I have done everything that has been emailed to me, and it has been like this since the update.. glad i am not the only one though... Just really upset now i can't work.

I always go straight to laurencecounter.com where I am always already logged on.
I don't have to log on unless I clear my cache (which I have done several times since the update).

However just to test it, I just logged out, cleared my cache, logged back in via Smugmug.com, went from my homepage to a gallery page and the buttons are missing again. I had to go back to Home again before they showed up.

[sisandcamsmom]

My page is like this when i am on it as well. I have sent screenshots to the help desk and with everything they send nothing helps.


Not unless I go back to the Homepage and try again - when I first go to the gallery I see this -

http://www.laurencecounter.com/photos/628756332_ptKLC-XL.jpg


When I revist the Homepage (or any other) and try again then it's fine until I close ie8. When I come back to the internet again I get the same problem.

[sisandcamsmom]

so i just did the ctrl f5 and mine came up... mine is med. high on firefox.

Yes, if I Ctrl F5 then the correct buttons appear (but obviously I shouldn't have to do that).

My security level is Medium High as it always has been.

[LPC]

I'm going to have to bump this thread because I'm still having to refresh my gallery pages every time I visit them and it's starting to really annoy me.

My stats now mean nothing as most hits are probably from me before I remember to Ctrl F5

I was hoping something would have changed after last nights maintenance but - no joy.

sisandcamsmom are you still having this issue too?

I can't tell you how many times I've cleared my browser cache (with CCleaner as well as via Internet tools - and I mean completely emptied the cache and scrubbed it clean!), switched to Firefox, restarted my internet session, logged into and out of Smugmug via Smugmug and via my custom domain - nothing seems to work.

If it's any help - as long as I click on a button on my navbar on the homepage to bring up the admin toolbar first then I can go to my Info page and any of the Category pages and still see my admin navbar, but as soon as I go into any Gallery, I have to refresh first before I can see all of my buttons (and before the statcounter doesn't pick up the vist).

[Andy]

I'm going to have to bump this thread because I'm still having to refresh my gallery pages every time I visit them and it's starting to really annoy me.


It's annoying to us, too - trust me. {JT}'s working on it, but it's going to require some more intricate surgery. IE has changed the way it handles some things. More soon, I hope.

[LPC]

It's annoying to us, too - trust me. {JT}'s working on it, but it's going to require some more intricate surgery. IE has changed the way it handles some things. More soon, I hope.

Thank you Andy. I was worried that it might have been forgotten!

I shall wait for further news :ear

[Andy]

www.laurencecounter.com (http://www.laurencecounter.com) :D
Laurence,

I modded the urls in your hard-coded navbar. Made them 'relative' not absoulte.

You had them as

http://laurencecounter.smugmug.com/Macro

they just need to be

/Macro

[LPC]

Ummm...... well now I can't even get in via my homepage :scratch

If I go in via Smugmug.com then it says I am logged in but if I open a new window and go to my custom domain I am logged out.

If I click on 'Your Photos' via Smugmug then I have my admin buttons again but still not in my Gallery pages.


edit -

OK so if I open my custom domain site in one window - I am not visibly logged in.

If I then open Smugmug.com in another window I am logged in on that screen. If I then click on 'Your Photos' on that screen then my site comes up and I am visibly logged in. Then if I go back to my Custom domain (which is still open in another window) and refresh that screen then my buttons appear again as if by magic.


However if I close all the windows and open my custom domain again - I am not still visibly logged in.

[Andy]

Laurence, can you try this?

1. go to http://www.smugmug.com/
2. log in.
3. go to http://www.laurencecounter.com
4. refresh

:ear

[LPC]

Laurence, can you try this?

1. go to http://www.smugmug.com/
2. log in.
3. go to http://www.laurencecounter.com
4. refresh

:ear

If I do exactly as above (by clicking on your links) then yes I am logged in once I refresh (but still not on the Gallery pages until I refresh again). If I go straight to laurencecounter as a new session then I am not.

[Andy]

If I do exactly as above (by clicking on your links) then yes I am logged in once I refresh (but still not on the Gallery pages). If I go straight to laurencecounter as a new session then I am not.
So, step 5, you click on Macro in your navbar and you're NOT logged in?

[LPC]

So, step 5, you click on Macro in your navbar and you're NOT logged in?

If I use your links then I am logged in when I click on the Macro Category page and in the Galleries. If however, I go to Smugmug, click on Your Photos and then on to a Gallery page, I am not logged in until I refresh.

Like I said though going in straight from my domain and I am not visibly logged in anywhere - (and going in straight form my domain is what I would want to do, not via Smugmug).

I'd be interested to know what you changed so that I can't go in through my domain anymore?

[Andy]

I'd be interested to know what you changed so that I can't go in through my domain anymore?

you can! Why don't you put the login link back on your footer :D

[LPC]

you can! Why don't you put the login link back on your footer :D

Because I don't want it there. What difference would it make to this situation - are you saying I would have to log in every time?

Log in as me, close all your internet windows, open a new session go to laurencecounter.com and are you visibly logged in? Does anything happen when you refresh? I can't believe this is just me.

[Andy]

[QUOTE=LPC]Because I don't want it there. What difference would it make to this situation - are you saying I would have to log in every time? /QUOTE]

No, I'm not saying that. IF you follow my steps, you'll be logged in. And you stay logged in, no? Because I fixed your navbar links (which were hard coded to your nickname.smugmug.com).

[LPC]

[quote=LPC]Because I don't want it there. What difference would it make to this situation - are you saying I would have to log in every time? /QUOTE]

No, I'm not saying that. IF you follow my steps, you'll be logged in. And you stay logged in, no? Because I fixed your navbar links (which were hard coded to your nickname.smugmug.com).

Yes IF I follow your steps then I am logged in until I close that window.

But no I DON'T stay logged in!! If I go straight to then I am not 'visibly' logged in and can't access any admin toolbars and refreshing doesn't change anything.

[Andy]

[quote=Andy]

Yes IF I follow your steps then I am logged in until I close that window.

Please follow my steps. Thanks.
We're still trying to figure out why IE8 won't keep the logged in cookie when the window closes.

[LPC]

[quote=LPC]

Please follow my steps. Thanks.
We're still trying to figure out why IE8 won't keep the logged in cookie when the window closes.

Sorry and I do appreciate the effort but in the meantime - please put my site back to how it was an hour ago. I'm beginning to wish I hadn't said anything, at least I could access it then. Now I have to jump though hoops to get onto my own site. I feel like I went to Hospital with a broken leg and came out with a broken neck!

And it's not just ie8 by the way - my Firefox 3.5.2 does the exact same thing!

[LPC]

Not to worry - I put the Custom Header back as it was and my site is 'usable' once more.

I still look forward to the final cookie fix and will continue to refresh the Galleries for the time being :cry

[Andy]

Not to worry - I put the Custom Header back as it was and my site is 'usable' once more.huh?

What did you change?

[Andy]

Not to worry - I put the Custom Header back as it was and my site is 'usable' once more.

I still look forward to the final cookie fix and will continue to refresh the Galleries for the time being :cry
oh Laurence changing this back is a bad idea
http://img.skitch.com/20090828-gnp98karnsfb3qg4gxu3d9ugsc.jpg

using RELATIVE urls will help you. put them back the way it was, really :D

[LPC]

huh?

What did you change?

I just reversed what you did before -


I modded the urls in your hard-coded navbar. Made them 'relative' not absoulte.

You had them as

http://.com/Macro (http.smugmug.com/Macro)

they just need to be

/Macro


It doesn't solve the not logged in issue for the Gallery pages - it just means that if I go straight to and refresh I get my admin buttons back again which is how it was earlier this evening.

[LPC]

oh Laurence changing this back is a bad idea
http://img.skitch.com/20090828-gnp98karnsfb3qg4gxu3d9ugsc.jpg

using RELATIVE urls will help you. put them back the way it was, really :D

I'll put them back when the cookie issue is resolved - for now this seems to be the only acceptable way I can access my site :thumb

[gaffphotography]

Not to add fuel to the fire (it seems that Andy and Co. are working on things), but I'm having a similar problem with my buttons not appearing when I'm supposedly logged in. Just wanted to let folks know that it's happening on other accounts, too

gaffphotograhy.smugmug.com

Joel

[Andy]

Not to add fuel to the fire (it seems that Andy and Co. are working on things), but I'm having a similar problem with my buttons not appearing when I'm supposedly logged in. Just wanted to let folks know that it's happening on other accounts, too

gaffphotograhy.smugmug.com

Joel
please describe, in gory detail, every step from login to where you don't get the buttons.

Starting at www.smugmug.com

[gaffphotography]

Thanks for the quick response, Andy.

Here's a screencast. Lemme know if I can give more info.

http://screencast.com/t/Dd50yiyx2Klj

Joel

[Andy]

Thanks for the quick response, Andy.

Here's a screencast. Lemme know if I can give more info.

http://screencast.com/t/Dd50yiyx2Klj

Joel
1. login at www.smugmug.com
2. go immediately to your CUSTOM domain
3. refresh the page, you'll be cookied and logged in there

http://img.skitch.com/20090829-q2uqf8an9f4u6ine4kax264wik.jpg

You also don't need that 'www' before your custom domain, it's extra.

We're gonna fix the 'your photos' link for when you HAVE a custom domain, so that you will go right to it. And other places, too. We want to EMPHASIZE your custom name for google purposes.

[gaffphotography]

Awesome! That works. Thanks, Andy!

Joel

[Loïc Fontaine]

I have similar issues as Laurence has/had.

To be more accurate:

I'm trying to log in under smugmugnickname.smugmug.com (http://smugmugnickname.smugmug.com/) but am automatically redirected to my custom hostname.

For example, I log in under www.smugmug.com (http://www.smugmug.com/) and go to http://mestofs.smugmug.com (http://mestofs.smugmug.com/)
So far so good.

But if I try to access
http://mestofs.smugmug.com/Web/wwwloicfontainecom/9030217_WMJN3#606302833_APbmE
then it automatically switches to
http://www.loicfontaine.com/Web/wwwloicfontainecom/9030217_WMJN3#606302833_APbmE

I have tried to clear all cookies, caches,... restarted my browser (firefox) and tried again but I kept getting the same result.

That is very annoying for example if I want to use the "Be social" function that only works while logged in under smugmugnickname.smugmug.com (http://smugmugnickname.smugmug.com/)

Reading the following comment from Andy

Laurence,

I modded the urls in your hard-coded navbar. Made them 'relative' not absoulte.

You had them as

http://laurencecounter.smugmug.com/Macro

they just need to be

/Macro
I was wondering if this issue is not due to the fact that nicenames are coded as absolute url's instead of relative.

Does that make any sense Andy?

Thanks in advance for your feedback.

[LPC]

I have similar issues as Laurence has/had.


Yes, still has.

I'm so surprised this is not being reported by more users and that it hasn't been resolved yet :scratch

I'm getting used to pressing Ctrl F5 every time I visit one of my galleries but really ...........................

[Allen]

I just did a test. Logged in with nickname and it stuck until using tools >
arrange > sort > captions. Upon returning to gallery the url was my domain. I
noticed this yesterday but didn't think about it. Seems after using tools the
url switches from nickname to domain. Also had to refresh to see tools
buttons. Same thing happens with "crop thumbnail".

Actually it's switching url when clicking on any gallery on sub-cat page.

[kat123]

Hi,

I'm having similar problems with my site. The tool bar shows up on the home/main page but not on the gallery pages - so I can't edit my galleries.

I have checked safari and firefox but it is the same in both browser.

Can you help?

Judy
www.judymize.com

[jfriend]

Hi,

I'm having similar problems with my site. The tool bar shows up on the home/main page but not on the gallery pages - so I can't edit my galleries.

I have checked safari and firefox but it is the same in both browser.

Can you help?

Judy
www.judymize.com (http://www.judymize.com) Try changing these three lines of CSS:


#breadcrumb {visibility: hidden;}
#altViews {visibility: hidden;}
.loggedIn #breadcrumb {visibility: hidden;}

to this:

.notLoggedIn #breadCrumbTrail {display:none;}

[RuSu]

I have the same problem. Am logged in,bu looks as if I'm not as none of the owner control buttons appear. I'm constantly going to SM's main page to see if I got logged out. Didn't. Sometimes when I hit refresh I get my logged in features; other times, not. Totally screwed up today as is most of SM!

[Andy]

I have the same problem. Am logged in,bu looks as if I'm not as none of the owner control buttons appear. I'm constantly going to SM's main page to see if I got logged out. Didn't. Sometimes when I hit refresh I get my logged in features; other times, not. Totally screwed up today as is most of SM!
Please list in exact detail how you login each day. And your browser & version please?

[LPC]

Funny thing I've only just noticed is that I have the option to title my images in the gallery even though the admin buttons are missing until I refresh. So it must recognise me as the user even though it picks up my visits on the stats unless I refresh.

[Loïc Fontaine]

Coming back to my post on page 5:


...
I was wondering if this issue is not due to the fact that nicenames are coded as absolute url's instead of relative.

Does that make any sense Andy?

Andy, have you looked to my post on page 5? I'm really annoyed by the issue I posted there.

[Andy]

Coming back to my post on page 5:


Andy, have you looked to my post on page 5? I'm really annoyed by the issue I posted there.
I need it restated, I'm sorry - only because I want to be clear about your issue: http://www.loicfontaine.com/

Last night we released new code that handles logging in/out differently. Please let me know if you're still having troubles.

[Andy]

To any folks that were having difficulty staying logged in, how is it now :ear

[LPC]

Still exactly the same for me. I still have to refesh my Gallery page to see all the buttons. I have logged out and in again to see if last nights changes might kick in but, no joy. It doesn't work.

[Andy]

Still exactly the same for me. I still have to refesh my Gallery page to see all the buttons. I have logged out and in again to see if last nights changes might kick in but, no joy. It doesn't work.
you will always have to refresh once, or click a link to a gallery.

EDIT: Ugh, Laurence - it's is because you changed the links back again :( Please, please will you allow me to fix your navbar again? :ear


http://www.dgrin.com/showpost.php?p=1198525&postcount=41

[LPC]

you will always have to refresh once, or click a link to a gallery.

I never used to have to before a day or two prior my first post in this thread which now feels like forever ago. Once I touched base by clicking on the 'Home' button on my home page then every page I visited thereafter was logged in. Now I click on 'Home', all the buttons come up on the Homepage and the Category pages but not any of the Gallery pages until I refresh again.



EDIT: Ugh, Laurence - it's is because you changed the links back again :( Please, please will you allow me to fix your navbar again?

http://www.dgrin.com/showpost.php?p=1198525&postcount=41

You can try but last time it made it worse. Let's give it a go!

[Loïc Fontaine]

Andy,


OK, I did a complete retry.

Here is exactly what I did:

1) I opened Firefox and went to the options to change some options to make sure that my cache, history, cookies,... were virgin:
- Options> Privacy> Show cookies> Remove all cookies
- Options> Privacy> Clear history when Firefox closes (selected)
- Security> Remember passwords for sites (unselected)
- Security> Saved passwords> Remove all (done)

2) Then I closed Firefox and restarted it again.

3) I typed following address: http://www.smugmug.com (http://www.smugmug.com/)
then <login>
entered my login+pwd+remember me.
went to <your photos>

4) On my homepage, I clicked on my category called "Web" and was redirected to http://mestofs.smugmug.com/Web

5) I selected the gallery called "www.loicfontaine.com" and was redirected to http://www.loicfontaine.com/Web/wwwloicfontainecom/9030217_WMJN3#606302833_APbmE

AND HERE STARTS THE FIRST ISSUE. Why is it redirected to www.loicfontaine.com/ (http://www.loicfontaine.com/)... and not anymore to http://mestofs.smugmug.com/...

???



Because the previous gallery is a unlisted gallery, I tried the same procedure on a listed gallery.

1) not done again
2) done
3) done
4) On my homepage, I clicked on my category called "Public" and was redirected to http://mestofs.smugmug.com/Public

5) I selected the gallery called "Portraits" and was redirected to http://www.loicfontaine.com/Public/portraits/7892167_2GQ8w

AND HERE IS THE SAME ISSUE AGAIN. Why is it redirected to www.loicfontaine.com/ (http://www.loicfontaine.com/)... and not anymore to http://mestofs.smugmug.com/...

???

[Andy]

I never used to have to before a day or two prior my first post in this thread which now feels like forever ago. Once I touched base by clicking on the 'Home' button on my home page then every page I visited thereafter was logged in. Now I click on 'Home', all the buttons come up on the Homepage and the Category pages but not any of the Gallery pages until I refresh again.



You can try but last time it made it worse. Let's give it a go!


1. Go to www.smugmug.com and login (because you have no login button on your site).

2. then go here: http://www.laurencecounter.com/ (put that in your bookmarks toolbar :D )

3. refresh the page or click on a link in your navbar.

You should be logged in.

[Andy]

Andy,


After you login please go to this link and THEN use your navbar links.

http://www.loicfontaine.com

[Loïc Fontaine]

After you login please go to this link and THEN use your navbar links.

http://www.loicfontaine.com
I don't get your point here.
I especially don't want to naviguate under my custom site but want to naviguate under mynickname.smugmug.com because the "Be Social" function is only working under the mynickname.

[Andy]

I don't get your point here.
I especially don't want to naviguate under my custom site but want to naviguate under mynickname.smugmug.com because the "Be Social" function is only working under the mynickname.
We fixed that.

http://blogs.smugmug.com/release-notes/2009/09/11/sales-history-cropping-and-get-a-link-september-11th-2009/

Use your custom name please.

[LPC]

1. Go to www.smugmug.com (http://www.smugmug.com) and login (because you have no login button on your site).

2. then go here: http://www.laurencecounter.com/ (http://www.com/) (put that in your bookmarks toolbar :D )

3. refresh the page or click on a link in your navbar.

You should be logged in.

Sorry Andy but it's the same as before. Now when I go to my site as a new browser session I am not logged in anywhere, doesn't matter how many times I refresh.

If I go to Smugmug.com then I am given the option to Logout so I must be logged in and if I go to 'Your Photos' from Smugmug.com then I have access to the buttons on the Homepage and Category pages as before but NOT on any Gallery page.

Anyway we already tried this on August 28th with the same results so I'm afraid I will be changing my links back again as it is the only way to get it at least half working.

[Loïc Fontaine]

We fixed that.

http://blogs.smugmug.com/release-notes/2009/09/11/sales-history-cropping-and-get-a-link-september-11th-2009/

Use your custom name please.

:clap :barb:ivar:rofl

Oh yes... very good. I'm an happy guy. Thanks a lot.

[Andy]

Sorry Andy but it's the same as before. Now when I go to my site as a new browser session I am not logged in anywhere, doesn't matter how many times I refresh.

If I go to Smugmug.com then I am given the option to Logout so I must be logged in and if I go to 'Your Photos' from Smugmug.com then I have access to the buttons on the Homepage and Category pages as before but NOT on any Gallery page.

Anyway we already tried this on August 28th with the same results so I'm afraid I will be changing my links back again as it is the only way to get it at least half working.

Do not change the links back. We need to get to the bottom of this for you. Can you come to SmugChat?
http://wiki.smugmug.net/display/SmugMug/SmugChat

[Andy]

Sorry Andy but it's the same as before. Now when I go to my site as a new browser session I am not logged in anywhere, doesn't matter how many times I refresh.
Laurence, are your IE8 cookie settings exactly like this?

http://img.skitch.com/20090911-bc1gkyqf2my6uumcqxjkhnimht.jpg

this is optional, won't hurt: Specifically adding your domain and smugmug
http://img.skitch.com/20090911-xqnxjxig9wsgd88cp7bcr6iy4c.jpg

[LPC]

Laurence, are your IE8 cookie settings exactly like this?

http://img.skitch.com/20090911-bc1gkyqf2my6uumcqxjkhnimht.jpg

this is optional, won't hurt: Specifically adding your domain and smugmug
http://img.skitch.com/20090911-xqnxjxig9wsgd88cp7bcr6iy4c.jpg

Mine are the same except I have 'Always allow session cookies' checked.

And I added smugmug and my site to the allowed list some time ago.

[Darling]

I have a similar issue: When I go to my domain name, I am not logged in but when I go to Smugmug.com then it shows I am logged in and I go to My Photos, and then I have to refresh the page. Now I can see the tools bars but they are not active. I click but they don't go anywhere.

www.janewaddick.com (http://www.janewaddick.com)

[PhotosbySundee]

I think I am experiencing a similiar thing. I was in the process of uploading 660 photos each limited to 1800px, I interrupted the upload to look into a different loader (Send to Smugmug) because it was slow. I now wanted to delete the 32 photos that were in the gallery but when I go to my site www.photosbysundee.com (http://www.photosbysundee.com) it shows me as logged in right away and I have the tool bar all the way thru going to my Clients (in Navbar) and then choosing subcag Weddings, once I select a particular gallary I no longer have the Tool menu options to do any editing. I can't figure out what is wrong. I did try refreshing, and I did check my internet options to allow cookies and such. I am unsure if I had used some code that is not allowing the toolbar to be seen. When I am in a gallery it no longer looks as if I am in Owner View. What do I need to do?

I am using Vista, IE7

Sundee

[Linh]

Is anyone else still experiencing this, or was there any solution?

Usually going to www.smugmug.com and then clicking "My homepage" and then reloading will work.
going directly to my site usually requires me to reload a couple of times, but occasionally I have to go to smugmug.com.
This seems to happen across chrome/ff/ie.

My site is linhphoto.com

HOWEVER.... I've noticed if I go to linhphoto.smugmug.com, it seems to work consistently. I have my domain routed via an A pointer because I use my domain with google apps as well (they need a CNAME entry). That's the only thing I would gather that might cause an issue?

[LPC]

This was never resolved Linh - I have just got used to using Ctrl F5 every time :skippy

[Andy]

Is anyone else still experiencing this, or was there any solution?

Usually going to www.smugmug.com and then clicking "My homepage" and then reloading will work.
going directly to my site usually requires me to reload a couple of times, but occasionally I have to go to smugmug.com.
This seems to happen across chrome/ff/ie.

My site is linhphoto.com

HOWEVER.... I've noticed if I go to linhphoto.smugmug.com, it seems to work consistently. I have my domain routed via an A pointer because I use my domain with google apps as well (they need a CNAME entry). That's the only thing I would gather that might cause an issue?

Linh, your issue is that your domain is not setup properly. We announced CNAME changes over a year ago, to speed up your pro sites massively :) Here's more info, http://www.dgrin.com/showthread.php?t=141333 and write our Support Heroes (http://www.smugmug.com/help/emailreal) so we can help you directly from the help desk thanks!

[Andy]

This was never resolved Linh - I have just got used to using Ctrl F5 every time :skippy

You just need to set the cookie when you get to your custom domain. So, log in, then go to your site, and refresh the browser, now the cookie is set and you'll be all set :thumb

[LPC]

You just need to set the cookie when you get to your custom domain. So, log in, then go to your site, and refresh the browser, now the cookie is set and you'll be all set :thumb

No, still doesn't work - it's exactly as it was a year ago. If I logout, login at Smugmug, go to my site and refresh then yes fine. If I close the browser however then the very next time I go to my site (and every time thereafter) I have to refresh again on my homepage and when I go to any Gallery.

[Andy]

No, still doesn't work - it's exactly as it was a year ago. If I logout, login at Smugmug, go to my site and refresh then yes fine. If I close the browser however then the very next time I go to my site (and every time thereafter) I have to refresh again on my homepage and when I go to any Gallery.
do you blast cookies when you close your browser? How do you have the cookies option set in your browser?

[Linh]

Linh, your issue is that your domain is not setup properly. We announced CNAME changes over a year ago, to speed up your pro sites massively :) Here's more info, http://www.dgrin.com/showthread.php?t=141333 and write our Support Heroes (http://www.smugmug.com/help/emailreal) so we can help you directly from the help desk thanks!

I'm aware of the CNAME change, but had to leave it out for the time being. I thought I had a problem with google apps with it. However, I did change it to CNAME this morning as it seems I'm clear for it now.

But would it even affect the toolbars in this way? My cookie settings are as shown in the screen shots above, just testing with IE for now. Tried similar settings in chrome as well.

I have also noticed I have to log in from time to time again, usually when dealing with the control panel, such as getting into customizations or double checking my account settings. I feel it's somehow related

[Andy]

But would it even affect the toolbars in this way?

Yes, it can.

[Andy]

I have also noticed I have to log in from time to time again, usually when dealing with the control panel, such as getting into customizations or double checking my account settings. I feel it's somehow related

No, not related. We force a 2nd login here, for security purposes.

[Linh]

Yes, it can.

ah, ok. Well, seems like it's somewhat improved. I still have to reload the first time I go to my page, but it seems more consistent now afterwards.

No, not related. We force a 2nd login here, for security purposes.

good to know

[Linh]

I've noticed I have this issue again (happened after some supposed CNAME changes recenetly on the smugmug side of things). I've cleared the cache and tried against chrome 10 and FF4. I cannot do CNAME for my domain, linhphoto.com for both the root domain and www.linhphoto.com because I have my own email host.

If I go to nickname.smugmug.com, it works all the time so it seems. So either by that, or after many refresh attempts, it finally gets in and the toolbar generally stays there till the next time I visit.

Anyone else running into this, or is it just my setup since not both www and linhphoto.com are CNAMEs? if it's my setup, I can't be the only one who does this?

[docwalker]

Linh,

Lets start simple. Your custom domain is setup using the www.linhphoto.com version. But, some of your customizations were using the linhphoto.com version. There is an automatic redirect used to switch visitors and you from the root domain to the www.linhphoto.com version that is in your domain settings. I corrected those links as that could be causing the problem. Try your site and see if that improves things for you. We may need to look a bit at your customizations as I have seen similar problems before. It may be a bug as we do have some issues with the logins but not like this that I have seen so far.

--Doc

[Linh]

Linh,

Lets start simple. Your custom domain is setup using the www.linhphoto.com version. But, some of your customizations were using the linhphoto.com version. There is an automatic redirect used to switch visitors and you from the root domain to the www.linhphoto.com version that is in your domain settings. I corrected those links as that could be causing the problem. Try your site and see if that improves things for you. We may need to look a bit at your customizations as I have seen similar problems before. It may be a bug as we do have some issues with the logins but not like this that I have seen so far.

--Doc

Doc, thanks for changing that. I'm going to guess it was the header images, totally forgot about those. I also fixed my bio box w/ the HTML5 slideshow, too.

I was still getting issues at random, but it seemed to be better. I can't prove it, but it felt like clicking through links was more successful at getting back/keeping the full toolbar visible. Refresh button/ctrl+r/f5/etc seemed less successful.

I log in through smugmug because I hide the login on my main page. after it redirects, I can get stuck w/o a toolbar on my main page for a while. Going elsewhere and coming back seems to help (or of course, going to the nickname url). Once it shows up, it usually doesn't go away. If it does, one refresh back seems to bring it back. It's just that initial viewing... it struggles.

So, I thought it might be the HTML5 slideshow. I may have slimmed it down. After logging in through smugmug, I still don't get the toolbar. HOWEVER, after 1 refresh (or clicking the header to reload), I get my toolbars. I have seemingly consistently done this (cleared my cache too in FF4).

I have since put back the slideshow since none of this seemingly affects viewers, it's just an admin issue. But if there's anything you'd like me to try or change to test (or have a better way for me to test), let me know and I'll do what I can.

Thanks
Linh

[Linh]

I keep letting this slide to the wayside, but does anyone else still see this issue where you have to refresh quite a bit before you see your toolbars and such? It's not a dire issue, as I usually just use my smugmug subdomain to get through and deal w/ refreshing. But it is always annoying, and I'm wondering if anything else has come about that I should give a shot at.

[LPC]

I keep letting this slide to the wayside, but does anyone else still see this issue where you have to refresh quite a bit before you see your toolbars and such? It's not a dire issue, as I usually just use my smugmug subdomain to get through and deal w/ refreshing. But it is always annoying, and I'm wondering if anything else has come about that I should give a shot at.

It's never been resolved in my case but I have got used to using CTRL F5 every time I visit my site. It's just something I have to do to access my own toolbars and I take it for granted now.

[Andy]

I keep letting this slide to the wayside, but does anyone else still see this issue where you have to refresh quite a bit before you see your toolbars and such? It's not a dire issue, as I usually just use my smugmug subdomain to get through and deal w/ refreshing. But it is always annoying, and I'm wondering if anything else has come about that I should give a shot at.

It's just that the logged-in cookie isn't set on your custom domain, that's all. Refreshing sets the cookie there, too.

[Linh]

It's just that the logged-in cookie isn't set on your custom domain, that's all. Refreshing sets the cookie there, too.

I've done all the IE settings suggested here, and found similar settings in chrome to try. Across IE/FF/Chrome I seem to get the same results regardless. If I just had to refresh once, I would care even less =) But what has been nagging at me is that after numerous times (I've counted 11 refreshes before =/) it doesn't stick. And when it does, I navigate to a sub category... it could disappear and I have to refresh it again.

I some customizing, so I've wondered if there's something in that. Other than what was pointed out to me before in some of my links, not sure what else it could be. I have quite a few !important flags to override some CSS things, as well as multiple custom headers.. but plenty of folks have that.



I'm curious, those that have problems, what's your custom domain setup like? provider? other cname settings (basically do you use google apps with your domain)? are you pointing subdomains elsewhere as well?

[Linh]

Well, I wanted to update that I think my problem got resolved. Clicking on the "Control Panel" link on the toolbar sent me back to the front smugmug page for a totally new issue. So I decided to email the helpdesk to try figure out where I'm going wrong. I could have sworn I wrote off the javascript front page as the issue... but that was seemingly the issue. I took out the JS, and was able to consistently reload once and get my toolbars (I still couldn't get it going directly to my domain, had to go to smugmug, then click my homepage as I hide the login on my site).

So kudos to the helpdesk for dealing with my error. And maybe this could be an issue for anyone else they might want to look into.