Is your custom domain busted?

[Andy]

Hi folks, a while back when we added Akamai for speed boost, we announced to you with custom domains that improperly configured domains may cease to work or show issues in the future.

Welcome to 'the future'!

But NO WORRIES, if you've got site nav issues due to your domain not being set up right, we can help, and really fast!

If your domain is being used to point at another site that is not hosted by SmugMug, stop. Do not make the changes below. All that needs to be done is to remove the custom domain from your SmugMug control panel. That should correct the problem. If your domain is supposed to point at SmugMug, proceed with the steps below.

We have more information on the correct domain setups here:
http://www.smugmug.com/help/professional-accounts

In a nutshell, to set up the CNAME correctly you need the following:
1. for the www host point a CNAME record to domains.smugmug.com
2. also add or change an A record to 208.79.45.23 if you want people to be able to
access your site without www. Some domains allow you to use an @ sign
for the host to indicate that it is empty. Check the help at your
domain host to see what they recommend.

If you use subdomain.yourdomain.com instead of www.yourdomain.com ,
point the subdomain with a CNAME record to domains.smugmug.com and don't
add an A record as it isn't needed.

Do not use your full domain in the CNAME unless the domain host tells
you to. If you do, you will end up with
www.yourdomain.com.yourdomain.com or something similar.

Do not put in the yournickname.smugmug.com address as the destination no
matter how tempting that may be. Do not use forwarding or redirects
either. None of these will work correctly.
You may find that you will need to edit or delete any existing www or @
records if there are any for your site. It will take 24-48 hours for
the changes to propagate around the internet.

If you have not already done so, go to your SmugMug control panel and
enter the custom domain on the settings tab. That is all there is too
it. If you have problems, please let me know.

If you are stuck, write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Doc/Nick in the subject line and send us your domain host UserID and set the password
to something temporary like SmugTemp123. We will log in and make the
changes or check the settings for you. When we are done you can reset the
password.

1. the name of your domain registrar
2. login name to your domain
3. change the password for your domain to smugtemp{insert_4_random_digits}

Once we have made the changes, we will let you know so that you could
change your password back.

Questions? We're here for you :ear

[S-Man]

*sigh*
GoDaddy changed their menu layout. The 'tutorial' of setting things up is not valid anymore I think. I can't find "Total DNS controls and MX records"...
I also believe this is like the second or third time I've had to change these things. My galleries are getting a
Not Found

The requested URL /gallery/Gallery/8993926_qZzRE was not found on this server.
Apache/2.2.3 (Red Hat) Server at www.slickpix.net Port 80

:cry

[Andy]

*sigh*
GoDaddy changed their menu layout. The 'tutorial' of setting things up is not valid anymore I think. I can't find "Total DNS controls and MX records"...
I also believe this is like the second or third time I've had to change these things. My galleries are getting a
Not Found

The requested URL /gallery/Gallery/8993926_qZzRE was not found on this server.
Apache/2.2.3 (Red Hat) Server at www.slickpix.net Port 80

:cry

manage domains
click on the domain
click 'total dns control'

write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Doc or Nick if you want us to do it for ya in 90seconds :) It's super easy for us to do it.

[docwalker]

Yep, my tutorial is out of date. I just found that GoDaddy changed the layout this weekend. Sorry about that. I have not had a chance to update it. The settings and stuff are the same. They just added a bunch of junk that confuses the layout of the first few pages. Do you really need a video on every page? I will get them updated as soon as I can. Sorry for the trouble.

[S-Man]

No problem guys. I think I got it taken care of. I don't know if it was causing it, but my "custom domain name" on my smugmug was still set up even though the same address directs people to my flash site.
I deleted the address in the space and now the galleries are accessable.
My GoDaddy is set up for my flash website too so we're all good so far.:nod

edit: Hey Doc, your ellistonfd.smugmug.com link directs me to the same error in my first post above...

[docwalker]

Yep, I have been too lazy to fix it and actually using it to test with. :thumb

[ChrisIsaacAllen]

I have both a pro account and a standard account, both of which have/had the issue with the domain setting.

I went into my pro account control panel and removed the declared domain, which worked beautifully. I tried to do the same thing in my standard account with no luck because I don't see the place to delete it like I can in my pro account control panel.

A little over a year ago I changed Nicknames, but I don't know if that's causing any issues.

Current Account URL: www.thehilgendorfs.smugmug.com (http://www.thehilgendorfs.smugmug.com)
Old Account URL: www.newleafphotography.smugmug.com (http://www.newleafphotography.smugmug.com)
Old Redirect Setting: www.newleafphotography.com (http://www.newleafphotography.com)


Any ideas?

Chris Hilgendorf

[Andy]

I have both a pro account and a standard account, both of which have/had the issue with the domain setting.

I went into my pro account control panel and removed the declared domain, which worked beautifully. I tried to do the same thing in my standard account with no luck because I don't see the place to delete it like I can in my pro account control panel.

A little over a year ago I changed Nicknames, but I don't know if that's causing any issues.

Current Account URL: www.thehilgendorfs.smugmug.com (http://www.thehilgendorfs.smugmug.com)
Old Account URL: www.newleafphotography.smugmug.com (http://www.newleafphotography.smugmug.com)
Old Redirect Setting: www.newleafphotography.com (http://www.newleafphotography.com)


Any ideas?

Chris HilgendorfChris, I fixed up your standard account. :deal

[ChrisIsaacAllen]

Chris, I fixed up your standard account. :deal

Working great. Much appreciated. Thanks Andy!!

[shinjieva2007]

omg .. i almost had a heart attack when i went to my website today and everything dissapeared... i thought my website was hacked.... gonna try out mod's suggestion and hopefully everything works out. thanks for the heads up

edit: okay i have no idea what i'm supposed to do lol
if somebody can help me that would be great
www.ah87studios.com
http://ah87studios.smugmug.com

edit: everything seems to work fine now ... hmmm

[agallia]

Hi folks, a while back when we added Akamai for speed boost, we announced to you with custom domains that improperly configured domains may cease to work or show issues in the future.

Welcome to 'the future'!

But NO WORRIES, if you've got site nav issues due to your domain not being set up right, we can help, and really fast!

If your domain is being used ...:ear Great refresher, Andy, as I'm getting ready to switch SM over to a subdomain in GoDaddy soon to allow addition of blog, storefront, etc.... more site flexibility. Thanks.

[CWN]

I am not using Smugmug to host my website, I AM however, pointing to different galleries at Smugmug using a redirect and now nothing works and my clients can't get into my galleries and neither can I. I cannot figure out what to fix. Please help

For example:

www.cwnphotography.com/LT

redirects to:

http://cwnphotography.smugmug.com/LT


which works fine, but when folks try to click on the gallery there they get taken to an error page.

Please help in English :huh

[Andy]

Please help in English :huh
You had www.cwnphotography.com in your SmugMug control panel, I removed it and all is well.

:D

[CWN]

Thank you very much!

[misterpropper]

Hello,
is it possible that the user can later see not only the domain name at the beginning? If I select a gallery then my domain name changes to smugmug/gallery/... - ?

Second I want to please to change your data security. If somebody is searching for a member and there is a hit everybody can see how many galleries and photo the user has. I do not want that somebody knows how many photos and galleries I have and so I want to please to change this. I think this is a private information, thank you.

[Andy]

Hello,
is it possible that the user can later see not only the domain name at the beginning? If I select a gallery then my domain name changes to smugmug/gallery/... - ?

Second I want to please to change your data security. If somebody is searching for a member and there is a hit everybody can see how many galleries and photo the user has. I do not want that somebody knows how many photos and galleries I have and so I want to please to change this. I think this is a private information, thank you.
Hi, can we please have a link to your website so we can help you :D

[misterpropper]

Hi, can we please have a link to your website so we can help you :D

www.mimamedia.de

if you click on nature there is

http://www.mimamedia.de/Nature

if you click on the gallery flowers then the url changes to

http://www.smugmug.com/gallery/9363231_znMaL

[Andy]

www.mimamedia.de

if you click on nature there is

http://www.mimamedia.de/Nature

if you click on the gallery flowers then the url changes to

http://www.smugmug.com/gallery/9363231_znMaL
Not a custom domain issue - it's because you have set this gallery to 'hide owner' which means we hide you :D

http://www.smugmug.com/gallery/9363231_znMaL

tools>customize gallery to change it back :thumb

[misterpropper]

Not a custom domain issue - it's because you have set this gallery to 'hide owner' which means we hide you :D

http://www.smugmug.com/gallery/9363231_znMaL

tools>customize gallery to change it back :thumb

thank you for the solution to the first point, great:clap

[misterpropper]

thank you for the solution to the first point, great:clap

Hello,
I would be very happy for a solution refering your data security. It has no sense to make unlisted galleries if anybody can use the search-function and then sees all the user datas i.e. how many galleries including the unlisted and the number of photos.

greetings to you

[Andy]

Hello,
I would be very happy for a solution refering your data security. It has no sense to make unlisted galleries if anybody can use the search-function and then sees all the user datas i.e. how many galleries including the unlisted and the number of photos.

greetings to you
Hi, set SmugIslands settings, hello smuggers = no :D
http://smugmug.com/help/private-search-island

[gadams999]

I'm glad I came across this sticky, I still had the old CNAME pointing www.smugmug.com. However, in trying to get the Facebook integration to work, I tried going from my URL, prints.baah.net, to the baah.smugmug.com. I can navigate all the way to a gallery listing, but selecting a gallery does a redirect to the prints.baah.net/NN/galleryID.

Anywhere I can figure out why this is happening?

[docwalker]

The redirect is normal and how we are doing things now. Customers wanted to use their custom domain more than the yournickname.smugmug.com

This has the advantage of boosting you google ranking etc for the custom domain.

The downside is that Facebook does not like custom domains when connecting like that. We are working to get it fixed.

If you have trouble with the custom domain not working in general, please let me know. I will be happy to help get it fixed. :thumb

[gadams999]

The redirect is normal and how we are doing things now. Customers wanted to use their custom domain more than the yournickname.smugmug.com

This has the advantage of boosting you google ranking etc for the custom domain.

The downside is that Facebook does not like custom domains when connecting like that. We are working to get it fixed.

If you have trouble with the custom domain not working in general, please let me know. I will be happy to help get it fixed. :thumb

Thanks Doc. I can live without the FB integration right now, the nice name entries are very nice. I'll look for alternatives until you help FB get it sorted.

Custom domain working AOK! :)

[docwalker]

Check out the Facebook and other Be Social stuff now. :-)

[gphotomom]

May I use a domain that I am already using for other tasks? I own grazierphoto.com and it's sort of a catchall hosting site for images & slideshows and other stuff. Is there a way I can also use a version of this domain for my smugmug custom domain name? i.e.

grazierphoto.com/proofing

or

proofing.grazierphoto.com

???

Thank you,

Enna

[Andy]

proofing.grazierphoto.com

:nod

[Paul Dunlop]

I made the CNAME update on my registrar - but when I try to set the Custom Host Name in Smug Mug, it gives me an error of

"That hostname doesn't resolve to SmugMug. See our help section on "
I was typing - www.pauldunlopphotography.ca
Is there are time issue on when I can set this up?

[Andy]

I made the CNAME update on my registrar - but when I try to set the Custom Host Name in Smug Mug, it gives me an error of

"That hostname doesn't resolve to SmugMug. See our help section on "
I was typing - www.pauldunlopphotography.ca
Is there are time issue on when I can set this up?some hosts take 24-48 hours to propagate the CNAME... wait that much, then if still fails, email our heroes, ATTN: Doc, and we'll sort you out :thumb

[Paul Dunlop]

some hosts take 24-48 hours to propagate the CNAME... wait that much, then if still fails, email our heroes, ATTN: Doc, and we'll sort you out :thumb

All good - thanks

Just a little patience was needed

[envylight]

Hi I just fixed my domain from an other company ichaned the cname so it looks to the corect way. i put also the domain in my control panel but now i just lost the photos of my galleries.


Do i have to wait 24-48 as the web site says or is something wrong?

Thank you

[Andy]

Hi I just fixed my domain from an other company ichaned the cname so it looks to the corect way. i put also the domain in my control panel but now i just lost the photos of my galleries.


Do i have to wait 24-48 as the web site says or is something wrong?

Thank youWorking fine!

http://www.envylight.com/

[envylight]

Working fine!

http://www.envylight.com/


Sorry but it doesnt work

[docwalker]

The domain is probably forwarded. You can tell because it switches to yournickname.smugmug.com instead of staying with the custom domain. You need to turn off forwarding and set the CNAME and A records as mentioned earlier.

Email the help desk with your domain host login information if you would like me to do it for you.

[envylight]

The domain is probably forwarded. You can tell because it switches to yournickname.smugmug.com instead of staying with the custom domain. You need to turn off forwarding and set the CNAME and A records as mentioned earlier.

Email the help desk with your domain host login information if you would like me to do it for you.

I just did

Thank you

[Andy]

Sorry but it doesnt work
Why did you remove your domain from your SmugMug control panel? I put it back, and all is well. http://www.envylight.com please leave it in the control panel thank you.

[envylight]

Why did you remove your domain from your SmugMug control panel? I put it back, and all is well. http://www.envylight.com please leave it in the control panel thank you.

I just did
but i get another page when i click

Web Server's Default Page

This page is generated by Parallels Plesk Panel (http://www.parallels.com/plesk/?cid=promo-plesk-server), the leading hosting automation software. You see this page because there is no Web site at this address.
You can do the following:
//Create domains and set up Web hosting using Parallels Plesk Panel.
'); if (window.plesk_promo) { if (window.plesk_promo.virtuozzo) { document.write('Use Parallels Virtuozzo Containers (http://www.parallels.com/en/virtuozzo/) with Parallels Plesk Panel to set up domains (Web sites) in virtual dedicated servers. Using a number of virtual servers with Parallels Plesk Panel on a single machine allows for flexible management of your server\'s resources.
</ul>'); } } document.write('</ul>'); //]]>
Create domains and set up Web hosting using Parallels Plesk Panel.
Use Parallels Virtuozzo Containers (http://www.parallels.com/en/virtuozzo/?cid=promo-plesk-server) with Parallels Plesk Panel to set up domains (Web sites) in virtual dedicated servers. Using a number of virtual servers with Parallels Plesk Panel on a single machine allows for flexible management of your server's resources.
Create domains and set up Web hosting using Parallels Plesk Panel. For more information please contact Administrator (info@tophost.gr?cid=promo-plesk-server).document.write(String.fromCharCode(65,0x64 ,0x6d,0x69,0156,0x69,-0x82+0365,116,-140+10+244,-0310+0451,0164,111,0162).link(String.fromCharCode( 109,0141,0xfa-0x91,0154,0164,0x6f,0x64-0x2a,0x69,-0x1b+137,0146,-0x80+239,0137-0x17-010,-0160+0344,-027-0254+0x132,0160,0150,-0x9a+265,0x73,-139+0270+0107,46,-0122+185,-0xb3+0213+0x9a)));




file:///C:/Users/nv/AppData/Local/Temp/moz-screenshot.png

[envylight]

It is working now
Thank you

[KrughPhoto]

:nod


I'm in a similar position and would like to use a subdomain as my custom domain name - eg. KrughPhoto.com is hosted elsewhere and contains the main page w/blog, portfolio in flash, etc and I'd like the subdomain proofs.krughphoto.com to go to my smug site with the same address 'proofs.krughphoto.com' instead of the krughphoto.smugmug.com...

Current issue is my domain is with Joker from when I originally setup my smug acct and I'm hosted at (mt) Media Temple. So, I need to use Media Temple's nameservers and that limits what I can do on the Joker end.

Any ideas?

Thanks!
Allen

[docwalker]

Allen, Because you have the nameservers at Media Temple, that is where the change must be done. What you need at Media Temple is a CNAME of proofs pointed at domains.smugmug.com

That is all you need from them and should be pretty easy for them to setup in the DNS if you cannot do it.

Once that is done, you just add your proofs.krughphoto.com to the custom hostname box in your control panel.

That completes the connection.

[xpirex]

Please delete...

[jfriend]

Hi..

I have contacted Smugmug help staff regarding this yet am unable to get any satisfactory solution other then "tough that's just the way it works"

So I will try here...

I bought a domain name xpirex.com (http://www.dgrin.com/xpirex.com) which now resolves nicely to my Smugmug main homepage. Fine.

I just noticed by sheer accident that xpirex.com and any random rubbish after it that it will STILL resolve to my smug homepage. For example:

xpirex.com\ I WANT TO CUT HIS HEAD OFF

or Xpirex.com\IS A SILLY ASS pasted into a browser will get you there too.

they will ALL resolve to my homepage!!

I paid for and registered only xpirex.com. I only want xpirex.com. I only want xpirex.com to resolve to my Smugmug homepage and nothing else..

I noticed in my stats that some people have navigated to my homepage with:

xpirex.com\destroy today.

I contacted Smug support an was told that it was just a random trying error.. Hmmm.. my stats tell me that this random typing error occurred in 2 places in America several states apart... also in Germany and in Bankok in a 3 hour period. How is it that 3 continents 1000's of miles apart that speak 3 entirely different languages are all making the same URL typing error in ENGLISH? and all coincidently typing the word destroy perfectly and adding it to my domain name? Sorry but this is unacceptable.

As I said previously, I paid for and only bought xpirex.com and nothing else..

I don't want or need Smugmug to kindly send anyone that types anything they like after my domain name including the most offensive things imaginable directly to my site. The possibilities for malicious exploitation with this are endless and very worrying indeed I'm sure anyone will will agree.

I would like a "page not found" link applied to my domain name linked to my SMUGMUG account please for anything that is NOT xpirex.com or xpirex.com\ and a specific album name that I have in the contents of my homepage as other professional hosting sites have.

This is very worrying to me indeed and I request that this please be resolved as soon as possible.

Thank you:dunnoAs I said in your other thread on this topic, you could create a custom script to give you the behavior you desire.

For Smugmug to change their current behavior would break a lot of people's customizations who use this capability to their own beneift (creating custom shortcuts and showing something meaningful on typing errors, separate gallery listing page, find page, etc...). It would probably be better for you to customize your site as you desire.

[xpirex]

ditto

[Andy]

Hi

I have emailed Smugmug about this and they don't seem to want to help....

I have posted this in this forum and I have people offering suggestions about "some kind of code" to be inserted in "some place..."

but that's all I seem to be getting... which is not very far at all.Please - we've done nothing BUT help you. You are not listening to our help.

NO More on this topic here. If you wish to post on it, do so in the other thread you started - it's extra work for all involved when you cross post. Thank you.

[kdog]

I'd like to purchase some extra domain names from Smugdomains that are common misspellings of my current custom domain. I'd like those domains to simply redirect to my real custom domain. Can somebody tell me how to set this up? Is there some particular DNS option I can select when I purchase the new domains?

Thanks!
-joel

[docwalker]

You do not want to use DNS settings for the extra domains. Only setup the primary domain with the DNS settings. All others are then forwarded (without masking) to the primary domain. They will NOT stay in the browser address bar. Only the primary will.

[kdog]

You do not want to use DNS settings for the extra domains. Only setup the primary domain with the DNS settings. All others are then forwarded (without masking) to the primary domain. They will NOT stay in the browser address bar. Only the primary will.

Thanks for the response, Doc. Ok, I just purchased desertillusions.com and it forwards to smugmug.com. How do I get it to forward to my primary domain desertilluminations.com?

[docwalker]

For anyone else reading this. These steps are for forwarding new multiple domains to an existing correctly setup domain only. Do not do this if you are trying to setup a new domain and point it at a SmugMug site for the first time. It will not work.

Go to the new domain and use the advanced setup option. There you will find on the left hand side the forwarding option.

http://img.skitch.com/20100128-xmtdegug5mhe3i2ah5e67c4eqh.jpg

http://img.skitch.com/20100128-1tpymk53qjk97fnnywda4iskfy.jpg

http://img.skitch.com/20100128-ppfardg4qn75r4u73a374s5gu7.jpg

In the advanced options, make sure that masking is not turned on.

[kdog]

Thanks, that was easy. Will masking work if it's turned on?

[docwalker]

Masking will bust important features of your site and cause big problems. I do not recommend you turn that on.

[kdog]

Masking will bust important features of your site and cause big problems. I do not recommend you turn that on.

Hmmm... sounds interesting. :evil

Thanks again for all the help.

-joel

[docwalker]

The problems it creates only effects your site. So you can try it if you want. :crazy

The shopping cart will break, some pages will not load, etc. :doh

[kdog]

Understood. But if you know what you're doing, you could implement multiple domain-specific views into your account. No?

[docwalker]

If you are talking about pointing at specific pages on your SmugMug site with each domain, it could be done. But the custom domain for each would not stay in the address bar. It would revert to the primary domain.

The key is that we only support one domain per account. That domain is the one that must appear in the address bar. If you override it, it causes all kinds of problems and we cannot support it.

[GGreen]

I just signed up with SmugMug today and I'm trying to configure my domain name but don't seem to be have any luck. When I enter www.liveshowphotos.com in the field provided on the Domain page in account settings I get the following error:
That hostname doesn't resolve to SmugMug's CNAME (domains.smugmug.com). See our help section on custom hostnames.

If I type www.liveshowphotos.com into the address bar of my browser I get SmugMugs home page, so the address does appear to be resolving correctly.

Any tips on how to get this working?

[Tysax]

I just signed up with SmugMug today and I'm trying to configure my domain name but don't seem to be have any luck. When I enter www.liveshowphotos.com in the field provided on the Domain page in account settings I get the following error:
That hostname doesn't resolve to SmugMug's CNAME (domains.smugmug.com). See our help section on custom hostnames.

If I type www.liveshowphotos.com into the address bar of my browser I get SmugMugs home page, so the address does appear to be resolving correctly.

Any tips on how to get this working?

I was able to check your domain and it looks as if you have done your setup correctly. Now a little patience is required to wait for the DNS servers to update. This can sometime take up to 72 hours to complete. Try entering your domain www.liveshowphotos.com, in a couple of hours or so. If you continue to experience trouble, email us at the Smugmug help desk and we'll be able to have a look for you.

help@smugmug.com

[rtsingleton]

Doc,
I followed your screen shots and my attempt to get a shortened version of my site name to forward is still not working. Am I just not being patient enough? And if that is the case, is it still about 72 hours for some DNS to update?

www.rtsingletonphotography.com is original domain and www.rtsingleton.com is the one am i trying to get godaddy to forward

[docwalker]

Do not use forwarding. Always use the CNAME and A record setup.

Contact us on the help desk if you are stuck. Nick, Tyree, or I will get you setup.

[fotoworx]

Hello All,

I need some help please. I followed the CNAME guide as best as I could, but something is wrong.

My domain is -

www.fotoworx.me (http://www.fotoworx.me) and this now does not load :)

fotoworx.me loads, but not if www. is in front.

What have I messed up?

Thanks

[docwalker]

Hi,
if the www version is not working it means that the www CNAME is not set up correctly to point at domains.smugmug.com

That needs to be fixed. Contact us on the help desk with your domain host login information. We can usually fix it for you.

--Doc

[fotoworx]

Thanks for the reply Doc.

I re-did it and waited a few hours and it's now working.

Really glad to have that sorted out.

Thanks again for the reply.

[Photolistic]

My website is not working!!!! www.somethingforever.com


Invalid URL

The requested URL "/", is invalid.
Reference #9.4cd7742.1273962221.14f68eb6

[Andy]

My website is not working!!!! www.somethingforever.com (http://www.somethingforever.com)


Invalid URL

The requested URL "/", is invalid.
Reference #9.4cd7742.1273962221.14f68eb6
See the first post in this thread, it's because your CNAME isn't set up properly. We tried to notify you last year, you must've missed our emails. No worries, the fix is easy. You (or us) change the CNAME to point to domains.smugmug.com and it'll be fixed :)

More: http://www.dgrin.com/showthread.php?t=141333

[Photolistic]

OK I changed that on go daddy. But I accidently deleted my host name. How do I fix that? and did I change my CNAME ok? I just added a new CNAME reccord

[Photolistic]

A (host) is what I deleted

[Andy]

OK I changed that on go daddy. But I accidently deleted my host name. How do I fix that? and did I change my CNAME ok? I just added a new CNAME reccord
A-record is easy to add. ON godaddy, add an A-record and point it to our IP: 208.79.45.23

write ATTN: Doc at the help desk if you want us to do it for you :)

[Photolistic]

OK I did that, but my page is still not working.

[Andy]

OK I did that, but my page is still not working.
it can take 24-48 hours for the cname to change throughout the internet. Please write our Support Heroes (http://www.smugmug.com/help/emailreal) if it's not working by tomorrow morning (godaddy is usually very fast).

[Photolistic]

Ok thanks Andy, your doing a great job!

[SemperFideles]

Just so I don't think I'm completely crazy, did you guys change something on your end that made this change necessary? I'm not complaining but I've been using Total DNS control for the 3 years I've had a custom domain with Smugmug and I only found this thread after I tried to get to my URL today and it didn't work anymore (although it worked two weeks ago).

When you note that the instructions are for domains that are "...improperly configured..." I assume you must also mean that it's also for domains that were configured in the manner you previously instructed. I had my @ record pointing to a different IP and the CNAME www going to www.smugmug.com.

[Andy]

Just so I don't think I'm completely crazy, did you guys change something on your end that made this change necessary? I'm not complaining but I've been using Total DNS control for the 3 years I've had a custom domain with Smugmug and I only found this thread after I tried to get to my URL today and it didn't work anymore (although it worked two weeks ago).

When you note that the instructions are for domains that are "...improperly configured..." I assume you must also mean that it's also for domains that were configured in the manner you previously instructed. I had my @ record pointing to a different IP and the CNAME www going to www.smugmug.com (http://www.smugmug.com).

Yes. A year ago we invested a ton of $$$ in making your site faster, by incorporating Akamai into our infrastructure. We notified you by email on a couple occasions, I'm sorry you missed our notice last year!

Glad you are sorted.

[trihokie]

When I click my galleries I get this error message:
"Invalid URL

The requested URL "/HT/project-graduation/12203807_K2rpF", is invalid.
Reference #9.3e222041.1274047257.245655b0 "

but i can enter my "gallery settings", and then click "return to gallery" and the gallery loads.
I have tried IE and Mozilla Firefox and get the same results with both. Is there some maintenance that I don't know about?
Thanks
Barry

[Andy]

Hi, your issue is this: http://www.dgrin.com/showthread.php?t=141333

we're sorry! We tried to reach you by email a couple times, perhaps it went to your spam folder. No matter, fixing is easy - if you want us to help, just write our Support Heroes (http://www.smugmug.com/help/emailreal).

[SamirD]

I've notice something weird lately when I'm using 'get a link'. The domain name listed there is the smugmug one, not my custom one. :scratch Anyone else run into this?

[Andy]

I've notice something weird lately when I'm using 'get a link'. The domain name listed there is the smugmug one, not my custom one. :scratch Anyone else run into this?From which gallery, specifically? :ear

[SamirD]

From which gallery, specifically? :earSorry Andy! I should've posted that. I know I ran across it today in this one:
http://newpics.huntsvillecarscene.com/gallery/8990169_AHCvg
And I think I ran across it last night in this one:
http://newpics.huntsvillecarscene.com/gallery/11717690_XcUEQ

[Andy]

Sorry Andy! I should've posted that. I know I ran across it today in this one:
http://newpics.huntsvillecarscene.com/gallery/8990169_AHCvg
And I think I ran across it last night in this one:
http://newpics.huntsvillecarscene.com/gallery/11717690_XcUEQ


Looks right to me

http://img.skitch.com/20100517-muah4q5kqbqqhwtxmdi5k2fagi.jpg

?

[SamirD]

Yeah, it's an intermittent issue, so I didn't think you'd find it.

I just tried to re-produce it without any success. I hope others that have run into this can chime in. I'm going to watch for it and see if I can't figure out how to re-produce it.

[Pezpix]

Hmmm, seems like I'm having the same plaguing problem here guys. Thoughts for an old-timer on how to fix this new problem accessing my custom www.pezpix.com account? Remember, you are talking to a clueless CSS scripting moron here so tread lightly when explaining how to fix my issues hehe ;)

FYI my smugmug domain is http://www.pezman.smugmug.com/

[Andy]

Hmmm, seems like I'm having the same plaguing problem here guys. Thoughts for an old-timer on how to fix this new problem accessing my custom www.pezpix.com (http://www.pezpix.com) account? Remember, you are talking to a clueless CSS scripting moron here so tread lightly when explaining how to fix my issues hehe ;)

FYI my smugmug domain is http://www.pezman.smugmug.com/
Pez, we tried to get your attention, you were busy handing out cookies :)

Please write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Domains and we'll handle it for you, easy peasy, no cookie needed.

[Pezpix]

Pez, we tried to get your attention, you were busy handing out cookies :)

Please write our Support Heroes (http://www.smugmug.com/help/emailreal) ATTN: Domains and we'll handle it for you, easy peasy, no cookie needed.

That's what I get for putting in the special ingredient.. love in the cookies rather than take care of biz hahaha :thumb

Andy, from what I remember, Smugmug used to use Joker.com for domain name registrations. Just out of curisosity, should I switch over to godaddy once my domain expires next year for better compatibility with Smuggy?

Here's a little cookie for your trouble. BBQ ribs next time I swear
http://athensboy.files.wordpress.com/2009/02/nestle_tollhouse_cookies.jpg

[Andy]

That's what I get for putting in the special ingredient.. love in the cookies rather than take care of biz hahaha :thumb

Andy, from what I remember, Smugmug used to use Joker.com for domain name registrations. Just out of curisosity, should I switch over to godaddy once my domain expires next year for better compatibility with Smuggy?

Here's a little cookie for your trouble. BBQ ribs next time I swear

:food

Joker's fine, we just have a partnership with Godaddy now. No reason to switch unless you're unhappy.

[ChelseaLauren]

I've had my account set up for quite some time and now cannot access my site. I have changed no settings or hosts...

I cannot even get into my control panel.

Any help would be appreciated ASAP.

Thanks,
Chelsea

[Andy]

I've had my account set up for quite some time and now cannot access my site. I have changed no settings or hosts...

I cannot even get into my control panel.

Any help would be appreciated ASAP.

Thanks,
ChelseaHi Chelsea, I'm sorry you missed our emails last year on this subject :(

Please follow the instructions from post #1 in this same thread http://www.dgrin.com/showthread.php?t=141333 and write our Support Heroes (http://www.smugmug.com/help/emailreal) with all the details. We can fix you up in no time.

[snapsbypoteat]

I just signed up a domain name with wolfsnaps.com, and now I'm clueless as to where to go from here, didn't realize you all had a relationship with godaddy or I would have gone with them, anways, I tried following the tutorials and I thought I pointed my domain to smugomug, but when I put www.snapsbypoteat.com into the smugmug area in the control panel I get a "That hostname doesn't resolve to SmugMug's CNAME (domains.smugmug.com). See our help section on custom hostnames."
HELP?! :)

[DrDavid]

I just signed up a domain name with wolfsnaps.com, and now I'm clueless as to where to go from here, didn't realize you all had a relationship with godaddy or I would have gone with them, anways, I tried following the tutorials and I thought I pointed my domain to smugomug, but when I put www.snapsbypoteat.com into the smugmug area in the control panel I get a "That hostname doesn't resolve to SmugMug's CNAME (domains.smugmug.com). See our help section on custom hostnames."
HELP?! :)
Thanks for the domain purchase! :) I'll be happy to help you out...

It looks like you've entered some wrong info in the custom DNS screen. Now, I'd be happy to just "do it for you", or I can tell you HOW to do it...

First, how to do it.. SmugMug has a great tutorial here: http://wiki.smugmug.net/display/SmugMug/GoDaddy+CNAME+Setup

But, you did the following things wrong:

1) In the CNAME section, it should say "domains.smugmug.com" in the points to area.. NOT your nickname, etc.. Literally, you'll type "domains.smugmug.com" (without the quotes).
2) Change the A record IP address from the current 68.178.232.99 to 208.79.45.23

You'll need to wait about 10 minutes, then go to SmugMug and try the domain again. Make sure you type your domain WITH the www into the SmugMug control panel to improve your site's speed.

If you've already tried, just send me an email with your WolfSnapDomains.com username and password AND your SmugMug username/password. I'll get it done for you quickly.

Thanks!

David

p.s. I actually gave Melanie a call as well, and she's all sorted out now. :)

[snapsbypoteat]

thanks so much for the phone call and helping me, I got a message that the domain is registered and that it'll be 24-48 hours for it to completely process. Is that correct?

[DrDavid]

thanks so much for the phone call and helping me, I got a message that the domain is registered and that it'll be 24-48 hours for it to completely process. Is that correct?
It should be working 100% by now. :)

David

[doublemeat]

2. also add or change an A record to 208.79.45.23 if you want people to be able to
access your site without www. Some domains allow you to use an @ sign
for the host to indicate that it is empty. Check the help at your
domain host to see what they recommend.

If you use subdomain.yourdomain.com instead of www.yourdomain.com ,
point the subdomain with a CNAME record to domains.smugmug.com and don't
add an A record as it isn't needed.


A better way to handle users not entering a "www.", which helps avoid search engine dilution of your content, is the following:

In your domain host configuration, create a subdomain named "www", and CNAME it to domains.smugmug.com (or presumably with this topic you already have that configured).
Configure your top-level domain to REDIRECT to "http://www.[yourdomain]/".

This way, you don't have to enter a static IP address, and users (and search engines) always get to your www subdomain no matter which form they enter.

-Jim

[docwalker]

Jim, That will work for some domain hosts but not all. Sadly no method works for every domain host as they all do things differently. Most of the ones I have dealt with don't allow what you describe. Or its very complicated to setup. I wish that they did make it easier.

[doublemeat]

Jim, That will work for some domain hosts but not all. Sadly no method works for every domain host as they all do things differently. Most of the ones I have dealt with don't allow what you describe. Or its very complicated to setup. I wish that they did make it easier.

Ah, well glad you cleared it up! Hopefully that didn't lead too many people down a rabbit hole. I did know that wasn't part of DNS, my domain host offers it (mydomain.com). Thanks! -Jim

[Erick L]

I'm traveling and on every single public computer I've tried, I get a "connection refused" or something similar when not using the www. I type in the www and it works. Any ideas?

thanks.

[docwalker]

Erick,

Your @ A record is pointed at our old address that changed 2 years ago. We had to turn that off a couple weeks ago. Edit your DNS for the domain and look for borealphoto.com. 3498 IN A 63.81.134.23
Edit the IP and change it to 208.79.45.23 That should fix it up.

--Doc

[Erick L]

Erick,

Your @ A record is pointed at our old address that changed 2 years ago. We had to turn that off a couple weeks ago. Edit your DNS for the domain and look for borealphoto.com. 3498 IN A 63.81.134.23
Edit the IP and change it to 208.79.45.23 That should fix it up.

--Doc

1- How come we don't have this in the pop-up news on our homepage?
2- The first CNAME was supposed to be a forever thing. It's the second time I have to change it.
3- What is this: 3498 IN A 63.81.134.23

[docwalker]

1. This was announced several times over the last 2 years here on Dgrin, and via email. The popup news was released last night.
2. The IP address change was mentioned in the dgrin posts and emails at the same time as the CNAME change.
3. The 63.81.134.23 is our old IP address. It is in your @ A record and needs to be changed to 208.79.45.23

[Erick L]

I did changes from CNAME to A Record about two years ago. If other changes took place, I wasn't aware of it. Dgrin is the worst place to make announcements. Pop-up news existed before yesterday. It just looked different. Why not use that?

Now I can't upload photos. :dunno

[Andy]

I did changes from CNAME to A Record about two years ago. If other changes took place, I wasn't aware of it. Dgrin is the worst place to make announcements. Pop-up news existed before yesterday. It just looked different. Why not use that?

Now I can't upload photos. :dunnoErick: we didn't change anything last night with domains. We did make announcements and emailed you at your address on file a few times over a year ago about our domain changes. This was all done to serve you and your visitors faster photos on your custom domain. We did everything short of showing up at your door step :) If you have problems with your domain, no worries, we can assist in a heartbeat - just write our Support Heroes (http://www.smugmug.com/help/emailreal) with details and we'll get on it right away. Thanks Erick.

[Bittasa]

Is the set up on page one still correct to add a custom domain to a new account?

[Andy]

Is the set up on page one still correct to add a custom domain to a new account?

:nod and of course, write our Support Heroes (http://www.smugmug.com/help/emailreal) if you have any questions, we'll be here for you!

[docwalker]

For the most part yes. Here is a direct link to the help page for custom domains. http://www.smugmug.com/help/professional-accounts I also just updated the wiki page 2 weeks ago that should also help http://wiki.smugmug.net/display/SmugMug/CNAME+Custom+Domain+Name+Help

[Bittasa]

Before I waste your time and mine, the instruction refers to professional SmugMug accounts. The pricing info says that the Power account can have a custom domain. Can I set the Power Account up with the custom domain?
For the most part yes. Here is a direct link to the help page for custom domains. http://www.smugmug.com/help/professional-accounts I also just updated the wiki page 2 weeks ago that should also help http://wiki.smugmug.net/display/SmugMug/CNAME+Custom+Domain+Name+Help

[denisegoldberg]

Can I set the Power Account up with the custom domain?
Yes. Both power and pro accounts can have custom domains.

http://www.smugmug.com/help/power-custom-domain

--- Denise

[Erick L]

Erick: we didn't change anything last night with domains. We did make announcements and emailed you at your address on file a few times over a year ago about our domain changes. This was all done to serve you and your visitors faster photos on your custom domain. We did everything short of showing up at your door step :) If you have problems with your domain, no worries, we can assist in a heartbeat - just write our Support Heroes (http://www.smugmug.com/help/emailreal) with details and we'll get on it right away. Thanks Erick.

Andy, I saw this thread before. It says "is your domain busted?" No, it wasn't. With Smugmug, I never know if it's a major change or just a minor annoucement. For exemple, when I received my first email for a sale, I thought it was an ad for porn and it nearly went in the spam folder.

[Andy]

Andy, I saw this thread before. It says "is your domain busted?" No, it wasn't. With Smugmug, I never know if it's a major change or just a minor annoucement. For exemple, when I received my first email for a sale, I thought it was an ad for porn and it nearly went in the spam folder.
Hi Erick, I have no idea what this means :D Our sale emails have no porn references.

We emailed all custom domain users over a year ago, at least twice. And we posted on homepage news box and here on Dgrin. We're catching the remaining few stragglers now, after all this time.

We made the domain change to make your custom domain be as fast as possible on SmugMug :thumb

[Erick L]

Who loves ya baby?

[Andy]

Who loves ya baby?

Erick, you know by now we're not some buttoned-up stodgy company. I'm sorry that "Who loves ya baby" made you think of porn :(

[brecklundin]

The last thing "who loves ya baby?" brings to mind is porn....not when it conjors up images of Telly Savalas with a lollypop...and somehow Savalas is not anyone I link to nekkid stuff....shudddder!!!

[docwalker]

<cracks knuckles> Does someone have a problem with fat bald guys that likes lollipops? hmm? :D

[brecklundin]

<cracks knuckles> Does someone have a problem with fat bald guys that likes lollipops? hmm? :D

http://www.brecklundin.com/photos/568662196_o3zE8-S.jpg

Yeah PAL...whatareyagonnadoaboutit!!....hehehehehe.... :rofl

[snapapple]

Hi Andy, I have not been on Dgrin for a long time. My husband was sick for two years and passed away in December 2009. I have gone to my site at www.susanappelphotography.com and it has been working. Now, I am away from home and working on a laptop. I want to show some photos to my family and my webpage does not work. I think something may have changed, but I don't know what. Can you help?

[Andy]

Hi Andy, I have not been on Dgrin for a long time. My husband was sick for two years and passed away in December 2009. I have gone to my site at www.susanappelphotography.com and it has been working. Now, I am away from home and working on a laptop. I want to show some photos to my family and my webpage does not work. I think something may have changed, but I don't know what. Can you help?

Yup. Please see the info in post #1 and write our Support Heroes (http://www.smugmug.com/help/emailreal) if you need us to help you.

[gpa]

This sort of stuff is right over my head I'm afraid can someone look at www.gautonphotography.com and tell me if everything is ok ?

Would really appreciate it.

Thanks Grant

[Andy]

This sort of stuff is right over my head I'm afraid can someone look at www.gautonphotography.com and tell me if everything is ok ?

Would really appreciate it.

Thanks Grant

It's fine :thumb

[gpa]

It's fine :thumb


Thanks so much


Grant

[brecklundin]

This sort of stuff is right over my head I'm afraid can someone look at www.gautonphotography.com (http://www.gautonphotography.com) and tell me if everything is ok ?

Would really appreciate it.

Thanks Grant

In addition to working well...that's one of the nicest home pages I've seen on a SM site...very nicely done! Simple, clean and fast...assuming we are finally done with the SM necrotizing slowness disease.

[cradphotos]

I've set everything up for www.cradphotos.com and it doesn't work. Can someone please let me know what I've done wrong, so I can work on my site? I've contacted the help desk and had no response yet.

Chris

[Andy]

I've set everything up for www.cradphotos.com and it doesn't work. Can someone please let me know what I've done wrong, so I can work on my site? I've contacted the help desk and had no response yet.

Chris

It's working perfectly here - can you try again? Nick from our help desk will answer you asap.

[cradphotos]

By working perfectly, I assume the site came up like it's supposed to for you? It hasn't and never has come up for me yet...any reason this would be the case?

Chris

[Andy]

By working perfectly, I assume the site came up like it's supposed to for you? It hasn't and never has come up for me yet...any reason this would be the case?

Chris

Yeah. Are you at work perhaps?

[cradphotos]

Nope, work from home. That's weird...

[Andy]

Nope, work from home. That's weird...

Nick is sending you instructions on how to flush your dns - the domain is set up perfectly. Stay tuned for Nick's email.

[cradphotos]

k, looking forward to it, because right now the site only partially works using cradphotos.smugmug.com, but because it's been converted to cradphotos.com the links on the page are messed up, so ultimately it doesn't work. :) Looking forward to getting it to work ASAP...thanks,

Chris

[Andy]

k, looking forward to it, because right now the site only partially works using cradphotos.smugmug.com, but because it's been converted to cradphotos.com the links on the page are messed up, so ultimately it doesn't work. :) Looking forward to getting it to work ASAP...thanks,

Chris
It works. The issue is your dns needs to be flushed. Everyone else can see it fine. Stay tuned for Nick.

[cradphotos]

still no change on mine...

[Andy]

still no change on mine...

Hi, please wait for Nick's instructions. Thank you.

[cradphotos]

It works...thanks for the help.

Chris

[ricstew]

I am looking for some instructions on how to set up a domain name.....yep I probably am out of my depth here........I would prefer a com.au but cant seem to find an Australian seller who can tell me about the cname thing. They all seem to want me to pay for hosting as well so I can have/use the cname........
Is there anything really really basic that can instruct me??
cheers
Jan

[Andy]

I am looking for some instructions on how to set up a domain name.....yep I probably am out of my depth here........I would prefer a com.au but cant seem to find an Australian seller who can tell me about the cname thing. They all seem to want me to pay for hosting as well so I can have/use the cname........
Is there anything really really basic that can instruct me??
cheers
Jan

Try godaddy.com and get your .au name there. CNAME setup is dead-simple we can help http://smugmug.com/help/professional-accounts or just write our Support Heroes (http://www.smugmug.com/help/emailreal) we'll be happy to assist :D

[ricstew]

Well there is the glitch..........Godaddy don't have .com.au.......the Australian bit is the kicker....
Not sure where to go with this as the Au domain sellers are not very helpful.
cheers
Jan

[Andy]

Well there is the glitch..........Godaddy don't have .com.au.......the Australian bit is the kicker....
Not sure where to go with this as the Au domain sellers are not very helpful.
cheers
Jan

Try joker.com :thumb

[ricstew]

hmmm seems me wanting to use .com.au is the problem. Australia doesn't like to share :)
cheers
Jan

[Shantyman]

I've got a small trouble here...

Setup:
mydomain.com -> In A -> My provider IP (then via HTTP 301 redirect to www)
www.mydomain.com -> CNAME -> domains.smugmug.com

- that works fine, but setup:

www.mydomain.com -> IN A -> my provider IP (then via HTTP 301 redirect to mydomain com without www)
mydomain.com -> CNAME -> domains.smugmug.com

doesn't work.

I tried everything but in this second case NSlookup says: No answer when I try to ask about mydomain.com.

I can't set both A and CNAME address pointing to domains.smugmug.com, cause it's a mistake and it's prohibited by RFC.

I'm using DirectAdmin panel to configure my DNS.

Any ideas how to bring to work mydomain.com without www? Can I specify only A field pointing to IP of domains.smugmug.com?

[SamirD]

I would remove the a record and simply use two c names to domains.smugmug.com.

[Shantyman]

I would remove the a record and simply use two c names to domains.smugmug.com.

Hmmm, great idea but when I try to do this I have:

"No answer"

response from DNS server when I telnet to it and ask about mydomain.com.

Smugmug also says, that: "That hostname doesn't appear to be valid. Your hostname needs to be setup using a CNAME record at your domain registrar. See our help section on custom hostnames."...

[SamirD]

Oh, that's right, you can only have a 1:1 relation with the domains.smugmug.com.

Have you thought of having a cname entry from the www domain to the non-www one? I don't know if this is possible or legal (I just closed my networksolutions dns panel), but I'm just thinking out loud.

[rnrjosh]

Hi Shantyman,

An A record must point to an IP address (not to a hostname). If you want your domain to work both with and without the www part, try this:

1) set up the www CNAME record, pointed at domains.smugmug.com (it sounds like you may already have done this)
2) set up an @ (or empty) A record, pointed at 208.79.45.23.

The @ A record will get your domain name to work without the www part (this will redirect that version of your domain to the www version).

If you like, just write us at help@smugmug.com, and let us know the domain name in question, and we can double check your domain settings for you. We can even login with your domain host if you give us your login credentials, and we can set this up for you if you wish. :D

[Shantyman]

The problem is that I want to do primarily powidoki.com (without www) to work, then to insert HTTP 301 on www.powidoki.com to my provider's apache, that will point to powidoki.com (domains.smugmug.com).

But as I'm doing it - powidoki.com. CNAME domains.smugmug.com. (dots at the end are needed I think) and:
www IN A my_provider_IP

I've got error from DNS server, that says: No Answer.

It looks that I must have IP (A record) pointed to my provider and www CNAMEd to sth else...

rnrjosh, I'll try to do as you said. ;-)

[docwalker]

Shantyman,

I am afraid that what you want to do will not work. the CNAME record is the one that MUST be the primary on your SmugMug site. Given the way the RFQ's are written for domains, the www record is the one that will be the CNAMEd record. The root domain powidoki.com is almost always setup using the A record.

Folks can use powidoki.com to access your site if the A record and www CNAME are setup correctly. But the www.powidoki.com is the one that will show in the URL.

[Shantyman]

Guys, you are fantastic and so helpful! THANK YOU!!!

@rnrjosh, it's incredible and so great to have in mind that there is a service like Smugmug with people who want help! Thank you ;)

And big thanks to @docwalker - it looks like you're right about CNAME. My admin (UNIX lover and hacker ;) told me almost all about CNAMES and he gived me quotation from RFC:

http://tools.ietf.org/html/rfc1912



2.4 CNAME records

A CNAME record is not allowed to coexist with any other data. In
other words, if suzy.podunk.xx is an alias for sue.podunk.xx, you
can't also have an MX record for suzy.podunk.edu, or an A record, or
even a TXT record. Especially do not try to combine CNAMEs and NS
records like this!:


podunk.xx. IN NS ns1
IN NS ns2
IN CNAME mary
mary IN A 1.2.3.4


This is often attempted by inexperienced administrators as an obvious
way to allow your domain name to also be a host. However, DNS
servers like BIND will see the CNAME and refuse to add any other
resources for that name. Since no other records are allowed to
coexist with a CNAME, the NS entries are ignored. Therefore all the
hosts in the podunk.xx domain are ignored as well!

If you want to have your domain also be a host, do the following:

podunk.xx. IN NS ns1
IN NS ns2
IN A 1.2.3.4
mary IN A 1.2.3.4

Don't go overboard with CNAMEs. Use them when renaming hosts, but
plan to get rid of them (and inform your users). However CNAMEs are
useful (and encouraged) for generalized names for servers -- `ftp'
for your ftp server, `www' for your Web server, `gopher' for your
Gopher server, `news' for your Usenet news server, etc.

Don't forget to delete the CNAMEs associated with a host if you
delete the host it is an alias for. Such "stale CNAMEs" are a waste
of resources.



So the answer is: I can have only www.powidoki.com and powidoki.com redirected to www by HTTP 301 redirect ;)

Thank you and best regards

[Kaspar]

Can someone help me fix my domain name issue. At least I guess that's what's caused my site to go nuts. www.Kasparphotos.com (http://www.Kasparphotos.com) I was told in another post that my domain name is not set up correctly. (even though I haven't changed anything) Is there some way someone can just go in and fix it for me? I'm clueless.

[docwalker]

Email us on the help desk and we will get you fixed up.

[R.Leonardo]

Email us on the help desk and we will get you fixed up.

Doing that now! My domain not working as of tonight!

[Rogue 1]

Doing that now! My domain not working as of tonight!

Hi Robert,

All fixed! You are good to go!

Seán
Support Hero
http://www.smugmug.com/help

[R.Leonardo]

Very fast! Thank you!
:)

[cman]

In a nutshell, to set up the CNAME correctly you need the following:
1. for the www host point a CNAME record to domains.smugmug.com
2. also add or change an A record to 208.79.45.23 if you want people to be able to
access your site without www. domains.smugmug.com and don't
add an A record as it isn't needed.

Please write the correct settings, that the site was accessible only to the following address - http://mysite.com/ (without www), and was not accessible to the following address http://www.mysite.com/ (with www):

A Records -
CNAME Records -

Thanks.

[docwalker]

Short Answer: Those are the correct settings. The CNAME is required for your domain to work with SmugMug. You are not required to use the @ A record if you do not want to. That is up to you.

Details:

The problem is that the domain RFC rules (see below) do not allow for an @ CNAME so you cannot setup example.com
99% of the domain hosts follow the rules and require you to use the @ A record and an IP address to set up the domain with nothing in the subdomain, ie. the root of the domain.

SmugMug is spending millions of dollars to deliver your photos and videos as quickly as possible. The CDN setup requires us to use a CNAME as the IP addresses are changing all the time.

Using the instructions above visitors can enter example.com or www.example.com in order to access the site. You can use example.com in your links, business card, etc. SmugMug will automatically switch to the CNAMEd www version. The domain must use the CNAME as the primary and that is what is displayed after the site opens in the browser.

If you do not want want the www at all, you would need to find a domain host that allows you to use a CNAME on the example.com version of your domain. I have only found 2 domain hosts out of the (literally) hundreds that I have dealt with that allow it. No, I do not know their names at this time and I will not recommend them as I am pretty sure that they are breaking the rules or doing something weird to allow it.

From my research, this is the applicable RFC:

From RFC1034 section 3.6.2:
If a CNAME RR is present at a node, no other data should be present; this ensures that the data for a canonical name and its aliases cannot be different.

http://www.faqs.org/rfcs/rfc1034.html

[cman]

I do not know how else to ask:

Please write the correct settings for domain example.com, that the site was accessible only to the following address - http://example.com/ (without www), and was not accessible to the following address http://example.com/ (with www):

A Records:

CNAME Records:

That's all. Values only. Nothing else.

[Andy]

I do not know how else to ask:

Please write the correct settings for domain example.com, that the site was accessible only to the following address - http://example.com/ (without www), and was not accessible to the following address http://example.com/ (with www):

A Records:

CNAME Records:

That's all. Values only. Nothing else.


Hi,

A-record points to: 208.79.45.23
CNAME points to domains.smugmug.com

We explain that on our help page:
http://www.smugmug.com/help/professional-accounts

[cman]

Thanks.
I am very sorry, but I believe, that You were mistaken. Please show me on the screenshot, where on this page - http://www.smugmug.com/help/professional-accounts (http://www.smugmug.com/help/professional-accounts)
prescribed this entry:
A-record points to: 208.79.45.23
CNAME points to domains.smugmug.com

[Allen]

Thanks.
I am very sorry, but I believe, that You were mistaken. Please show me on the screenshot, where on this page - http://www.smugmug.com/help/professional-accounts (http://www.smugmug.com/help/professional-accounts)
prescribed this entry:
More detail here (linked from that page)
http://wiki.smugmug.net/display/SmugMug/CNAME+Custom+Domain+Name+Help

[cman]

Hi,
A-record points to: 208.79.45.23
CNAME points to domains.smugmug.com

We explain that on our help page:
http://www.smugmug.com/help/professional-accounts

And yet, You again did not answer on my question. Since I asked you to show records on the example of a specific domain - example.com :
Please write the correct settings for domain example.com, that the site was accessible only to the following address - http://example.com/ (without www), and was not accessible to the following address http://example.com/ (with www):

A Records:

CNAME Records:

[Andy]

Thanks.
I am very sorry, but I believe, that You were mistaken. Please show me on the screenshot, where on this page - http://www.smugmug.com/help/professional-accounts (http://www.smugmug.com/help/professional-accounts)
prescribed this entry:

Here's the A-record info
https://img.skitch.com/20110406-pubh6762wyx88fgd36qswr1g6q.jpg

here's the CNAME info:

https://img.skitch.com/20110406-hue4j7992g3tp57p952xdf6cg.jpg

Does that help?

[jfriend]

Here's the A-record info
https://img.skitch.com/20110406-pubh6762wyx88fgd36qswr1g6q.jpg

here's the CNAME info:

https://img.skitch.com/20110406-hue4j7992g3tp57p952xdf6cg.jpg

Does that help?Andy, I have to agree with cman here. There's a lot of stuff on that page and no explicit instructions that say what exactly to really do. Instead, you're left to read a whole bunch of words and try to understand what it says. This page could use 1000 less words and two specific examples of exactly what to do like your previous post here. This page could be a LOT better than it is.

[Andy]

Andy, I have to agree with cman here. There's a lot of stuff on that page and no explicit instructions that say what exactly to really do. Instead, you're left to read a whole bunch of words and try to understand what it says. This page could use 1000 less words and two specific examples of exactly what to do like your previous post here. This page could be a LOT better than it is.
I've already asked that we improve it. Thanks.

[jfriend]

I've already asked that we improve it. Thanks.Thanks.

[cman]

Andy, I have to agree with cman here. There's a lot of stuff on that page and no explicit instructions that say what exactly to really do. Instead, you're left to read a whole bunch of words and try to understand what it says. This page could use 1000 less words and two specific examples of exactly what to do like your previous post here. This page could be a LOT better than it is.

jfriend, thanks. Nobody in this world do not understand me in this matter so correctly, as You.

These "instructions" need serious improvement.

[hamasin]

Hi there,

I got a trouble. When I was uploading images to the site through Lightroom3,
I lost whole images on several galleries. I don't know the reason. But some client called me.
I tried to re-upload the each client's images at their named galleries, but still I can't see any images. It is like this;
https://picasaweb.google.com/lh/photo/lb98M

How should I solve this? If anyone had same problem, please help.

Thank you in advance.

[Andy]

Hi there,

I got a trouble. When I was uploading images to the site through Lightroom3,
I lost whole images on several galleries. I don't know the reason. But some client called me.
I tried to re-upload the each client's images at their named galleries, but still I can't see any images. It is like this;
https://picasaweb.google.com/lh/photo/lb98M

How should I solve this? If anyone had same problem, please help.

Thank you in advance.

Hi, your Custom Domain name is not configured properly - please see the first post in this thread, http://www.dgrin.com/showthread.php?t=141333 and we'll be happy to help, just write our Support Heroes (http://www.smugmug.com/help/emailreal) if you need assistance thanks!

[hamasin]

Hi, your Custom Domain name is not configured properly - please see the first post in this thread, http://www.dgrin.com/showthread.php?t=141333 and we'll be happy to help, just write our Support Heroes (http://www.smugmug.com/help/emailreal) if you need assistance thanks!




Hi Andy,
Thank you for your comment.
I had a contact support hero, then I had it fixed.


Thank you again.

[Miko40D]

I switched from Go Daddy (good service, but their CEO is a douchebag) to Namecheap recently. After following the CNAME and A record instructions, I still can't get to www.ffphotog.com. Do I just need to wait longer (made changes ~8 hours ago)? Did I miss something? Thanks!!

Mike

[Andy]

I switched from Go Daddy (good service, but their CEO is a douchebag) to Namecheap recently. After following the CNAME and A record instructions, I still can't get to www.ffphotog.com. Do I just need to wait longer (made changes ~8 hours ago)? Did I miss something? Thanks!!

Mike

can take 24-48 hours, Miko.

[docwalker]

after you transfer your domain, the nameservers at the new host may still show the old. Make sure you update the nameservers to be the default set that your domain host provides.

[cman]

I've already asked that we improve it. Thanks.

I can not help wondering how you work! How long time it takes to write 2-3 simple paragraphs?

[isak]

Okay, I have read this stuff about 20 times and am still lost. I am another one of those people who probably has a simple settings error, but where???

I am using a sub-domain and I am NOT using GoDaddy. I am using 1and1. When I go to the homepage of my photos (http://sire.smugmug.com), all is good. But when I click on any folder and the link directs to my subdomain, I have broken photo links.

I went into the control panel on my server and under DNS settings, the A-record shows: 208-79-45-23.

So WHAT am I doing wrong???

[Andy]

Okay, I have read this stuff about 20 times and am still lost. I am another one of those people who probably has a simple settings error, but where???

I am using a sub-domain and I am NOT using GoDaddy. I am using 1and1. When I go to the homepage of my photos (http://sire.smugmug.com), all is good. But when I click on any folder and the link directs to my subdomain, I have broken photo links.

I went into the control panel on my server and under DNS settings, the A-record shows: 208-79-45-23.

So WHAT am I doing wrong???

Hi, please write our Support Heroes (http://www.smugmug.com/help/emailreal) and let us assist you from the help desk, thanks :)

[Squeezer]

Does anyone use POINTHQ for DNS hosting ?
My A record is showing up OK but the CNAME doesnt appear to be functioning

Record name : CNAME
name : www
data : domains.smugmug.com
Aux Data :


after entering this if I go to edit it again it appends my domain name so it then shows as


Record name : CNAME
name : www.dynamicmotion.com.au
data : domains.smugmug.com.www.dynamicmotion.com.au
Aux Data :

P.S> I have lodged a support ticket already

[docwalker]

Try adding a period to the end of domains.smugmug.com

make it domains.smugmug.com.

There are a few domain hosts that don't add it automatically for you.

[Squeezer]

Try adding a period to the end of domains.smugmug.com

make it domains.smugmug.com.

There are a few domain hosts that don't add it automatically for you.

That fixed it. Many Thanks

[Andy]

Just got a domain name last night at name.com, and just signed up for smugmug last night. So Im new, even as newbies go. The top of this thread was started in 2009 so Im not sure how relevant that info is. It looks like I did all the things Im not supposed to do, but it has been working ok (I think). Is there a list of instructions for making your domain name go to your smugmug page?

:welcome always helpful to list your site :wink We have an extensive help section, here's the page on CNAMEs http://smu.gs/mQh57t holler to our heroes if you need help, we're available nearly 24/7 and 365 days a year. http://help.smugmug.com

[Andy]

Thanks Andy. My page is SportPooch.com. I never heard of a cname record before a few nights ago, or an A record, for that mater. After some reading, deleted the cname record and pointed an A record to my smugmug page. Looks like thats not the way to do it. I will read the page on cnames and see if that clears my confusion. Thanks for your help.

Do not delete the CNAME. That is the fully supported way. CNAME Alias your domain to domains.smugmug.com thanks. The A-record is fine to have, but you must have a CNAME. Write our heroes for fast personal help - 365 days a year http://help.smugmug.com thanks.

[Andy]

Ok, I created the cname record and pointed it to domains.smugmug.com.

But Im confused about the line that says
2. Point your A Record '@' to 208.79.45.23 .

When I try to create an A record with @ for the hostname, it says Invalid Hostname.

I have 3 A Records right now: *.sportpooch.com, sportpooch.com, and www.sportpooch.com.

Please let our domain experts help. If you write us right now, Doc is working on the help desk. Thank you. help.smugmug.com

[sjaygray]

I attempted to post a new topic about this, but it didn't show up. Probably best to post this here anyhow. I have set up my domain through GoDaddy per the instructions, but still my old site is displaying (www.stevengrayphoto.com). I did see the SM page load initially right after making the changes, but it has been nothing but the old site since. More frustrating is the fact that I can no longer access my SM account because logging in through stevengrayphoto.smugmug.com now redirects to www.stevengrayphoto.com, which is displaying my old site.

Any help would be greatly appreciated.

[Andy]

I attempted to post a new topic about this, but it didn't show up. Probably best to post this here anyhow. I have set up my domain through GoDaddy per the instructions, but still my old site is displaying (www.stevengrayphoto.com). I did see the SM page load initially right after making the changes, but it has been nothing but the old site since. More frustrating is the fact that I can no longer access my SM account because logging in through stevengrayphoto.smugmug.com now redirects to www.stevengrayphoto.com, which is displaying my old site.

Any help would be greatly appreciated.

These are working fine
http://www.stevengrayphoto.com/Landscapes/Black-and-White-1/20635967_pvkCB2#1636148497_sd7RDs4

Are you still not seeing your galleries at your custom domain?

[sjaygray]

These are working fine
http://www.stevengrayphoto.com/Landscapes/Black-and-White-1/20635967_pvkCB2#1636148497_sd7RDs4

Are you still not seeing your galleries at your custom domain?


What I am seeing now is this. On one computer I was just able to get to the correct site in Firefox if I enter www.stevengrayphoto.com but just entering stevengrayphoto.com lands me back at the old site. Any other browser sends me to the old site regardless. On every other computer I try I get the old site with or without the www. I have cleared browser cache on all machines. I've never seen anything like this.

The link you provided lands me at a HostGator 404 - Not Found page (they hosted my site prior to making the change).

To clarify, if you land at a page with a panoramic image of a stream, that is my old WordPress based site. And, as a slight update, I can now no longer access the SM page at all again on any machine, in any browser.

Also, I apologize for the double post. My new thread didn't show up right away. I've done forum support in the past and I know how annoying dual posts are! Please feel free to delete the other thread.

[Andy]

What I am seeing now is this. On one computer I was just able to get to the correct site in Firefox if I enter www.stevengrayphoto.com but just entering stevengrayphoto.com lands me back at the old site. Any other browser sends me to the old site regardless. On every other computer I try I get the old site with or without the www. I have cleared browser cache on all machines. I've never seen anything like this.

The link you provided lands me at a HostGator 404 - Not Found page (they hosted my site prior to making the change).

To clarify, if you land at a page with a panoramic image of a stream, that is my old WordPress based site. And, as a slight update, I can now no longer access the SM page at all again on any machine, in any browser.

Also, I apologize for the double post. My new thread didn't show up right away. I've done forum support in the past and I know how annoying dual posts are! Please feel free to delete the other thread.

Hi, please write us at the help desk http://help.smugmug.com - I'm guessing you need to have your A-record set up properly.

[sjaygray]

Hi, please write us at the help desk http://help.smugmug.com - I'm guessing you need to have your A-record set up properly.

Done, thanks!