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View Full Version : Thumb nail issue


Scott293
Aug-22-2009, 04:41 PM
For some reason when I click on my thumb nails it directs me and my clients to anouther site. I need help real fast!!!

Peter
Aug-22-2009, 04:47 PM
For some reason when I click on my thumb nails it directs me and my clients to anouther site. I need help real fast!!!

Odd. Your most popular are fine. But your galleries go elsewhere.

I know that didn't help. But thought I'd check it out from here . . .

Peter

Scott293
Aug-22-2009, 04:51 PM
I know I hope they can do something fast I've had this site for over a year and this is a first. I just shot four football games and need to get them up but if they can't see them this really sucks!!!!!

Andy
Aug-22-2009, 04:55 PM
looking

Scott293
Aug-22-2009, 04:56 PM
Thank you

Barb
Aug-22-2009, 05:00 PM
Thank you

Hi Scott,

You had a domain listed in your control panel that is not set up properly. I have removed it for now so your galleries should work fine. Look over our help page on the correct way to set up your domain:

http://www.smugmug.com/help/professional-accounts

If you need help setting up your domain, shoot us an email ATTN: Doc, and we'll help.

http://www.smugmug.com/help/emailreal

Scott293
Aug-22-2009, 05:03 PM
Thank you very much. But what is weird is that was set up along time ago and all of a sudden this happened. Thanks for all your help!!!!

Andy
Aug-22-2009, 05:15 PM
Thank you very much. But what is weird is that was set up along time ago and all of a sudden this happened. Thanks for all your help!!!!
we announced a change many months ago. At that time, we said that improperly set up names could eventually bust some stuff.

Now is 'eventually'.

It only takes a few mins to properly CNAME. And we have dedicated heroes that can even do it for ya :D

:wave