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hangerhead
Jul-15-2009, 02:06 PM
Uploading images using omar's uploader - out of some 54 images, the first 34 upload ok and then, in spite of repeated attempts, i can't get any more to upload.
i update the uploader, still no dice.

had (for some reason) major problems getting the sun java applet to install but finally managed it.

uploaded again (to skip duplicates) but have been unsuccesseful for all 4 attempts, in spite of having ensured i deselect a 12mb file (so are all less than 12mb).

checking the upload log shows:

Wrong bytes received.
Was your connection interrupted? Please try again, and Contact a Hero (http://smugmug.com/help/emailreal) if the problem persists.



Well, i do not believe all 20 photos have had the same error in real life, especially not after 4 re-tries, so there is another reason!
i am able to open all web-pages (including this one) but for some reason, cannot get the last 20 images to upload.

any chance I will be able to upload the files soon?
Andy
Jul-15-2009, 02:25 PM
These are usually connection related issues... can you retry, and if it persists, write our help desk so we can help you directly there.
hangerhead
Jul-16-2009, 02:19 AM
These are usually connection related issues... can you retry, and if it persists, write our help desk so we can help you directly there.

Still getting the same issues.
I rebooted thge PC last night, tried again today using Omar's uploader and also the Jave Applet.

The 'Errors' button shows read timeout (not upload issues)

The Stats Log shows
Wrong bytes received.
Was your connection interrupted? Please try again, and Contact a Hero (http://smugmug.com/help/emailreal) if the problem persists.


There was also one file over 12mb, it's the only one though, all the others fail anyway. and if i ignore the upload of the 12mb file (by not selecting it) it still doesn't help.
colourbox
Jul-16-2009, 02:27 AM
These are usually connection related issues... can you retry, and if it persists, write our help desk so we can help you directly there.

I saw two instances of this yesterday and today. In both cases, the new Simple Java uploader resulted in "wrong bytes received" errors in my log even if I retried, but if I then attempted to upload the same images to the same gallery using MacDaddy 3.0.3, all images upload with no errors on the first try.
hangerhead
Jul-16-2009, 05:55 AM
I saw two instances of this yesterday and today. In both cases, the new Simple Java uploader resulted in "wrong bytes received" errors in my log even if I retried, but if I then attempted to upload the same images to the same gallery using MacDaddy 3.0.3, all images upload with no errors on the first try.

will MacDaddy also suit for PC, or is it MAC only?
hangerhead
Jul-16-2009, 06:36 AM
Grrrr - this is so annoying - paying for a service that doesn't work!

Managed to finally upload another 3 pics, just another 18 to go - perhaps I'll be finished before August.

Flickr's is free, it works. never had a single problem with it, apart from needing more than 3 galleries.
Ann McRae
Jul-16-2009, 07:32 AM
Grrrr - this is so annoying - paying for a service that doesn't work!

Managed to finally upload another 3 pics, just another 18 to go - perhaps I'll be finished before August.

Flickr's is free, it works. never had a single problem with it, apart from needing more than 3 galleries.


We have an uploading trouble shooting help page (http://www.smugmug.com/help/add-photos-problems)

You'll find the links for running a speed test, trace route and line quality test all there - run those tests to rule out your ISP and router.

Also, check that your files are jpegs, pngs or gifs.

Check file names too. I ran into a problem with some files that I ran through LR, and resaving them with PS took care of the issue. And by all means contact us at the help desk! That's what we are there for!

ann
hangerhead
Jul-16-2009, 08:23 AM
We have an uploading trouble shooting help page (http://www.smugmug.com/help/add-photos-problems)

You'll find the links for running a speed test, trace route and line quality test all there - run those tests to rule out your ISP and router.

Also, check that your files are jpegs, pngs or gifs.

Check file names too. I ran into a problem with some files that I ran through LR, and resaving them with PS took care of the issue. And by all means contact us at the help desk! That's what we are there for!

ann

well, definitely all JPEGS, all have similar naming conventions too.
hangerhead
Jul-16-2009, 08:38 AM
well, definitely all JPEGS, all have similar naming conventions too.

Upload speed: -0.25mbps
d/load speed: - 3.87mbps

tried uploading again...manages to uplaod 2...then again, fails all the rest

Wrong bytes received.
Was your connection interrupted? Please try again, and Contact a Hero if the problem persists
hangerhead
Jul-17-2009, 04:21 AM
Upload speed: -0.25mbps
d/load speed: - 3.87mbps

tried uploading again...manages to uplaod 2...then again, fails all the rest

Wrong bytes received.
Was your connection interrupted? Please try again, and Contact a Hero if the problem persists

and tried again today - same result.
Wrong bytes received.
Was your connection interrupted? Please try again, and Contact a Hero (http://smugmug.com/help/emailreal) if the problem persists.