Slideshow goofiness...

[jlatas]

I have been starting to see some oddities in my homepage slideshow at . (http://www.jlatas.com)
www.jlatas.com (http://www.jlatas.com). My settings are for 600 by 600 pixels but I am now seeing some images shown at about 1" x1", Also some images are showing at the wrong aspect ratios. Anyone else seeing this? Image attached...

[Andy]

Can you try again? Completely clear your cache and close, reopen your browser.

[jlatas]

Can you try again? Completely clear your cache and close, reopen your browser.

Still happens. Also now having the slideshow just stop after a few images as well.

[GKR1]

Still happens. Also now having the slideshow just stop after a few images as well.

Same Here. Few slide shows pics are cropped, etc..:dunno

[Andy]

Same Here. Few slide shows pics are cropped, etc..:dunno
Hello, I just looked, all seems normal - advise as to specific images please, if it happens again?

[jlatas]

Hello, I just looked, all seems normal - advise as to specific images please, if it happens again?
I don't see the small thumbnails in my slideshow anymore...great! However, some of my slideshow images still show up as square formatted photos. My slideshow setup has always been for 600 x 600 pixels, but it seems as though the slideshow always used 600 as the longest side on non-square images and kept the original aspect ratio. Now it is taking 'some' photos and appears to be making them 600 px square. This started happening last week. What am I not getting?

http://www.jlatas.com

[Fanciful]

I don't see the small thumbnails in my slideshow anymore...great! However, some of my slideshow images still show up as square formatted photos. My slideshow setup has always been for 600 x 600 pixels, but it seems as though the slideshow always used 600 as the longest side on non-square images and kept the original aspect ratio. Now it is taking 'some' photos and appears to be making them 600 px square. This started happening last week. What am I not getting?

http://www.jlatas.com

I am also having the same issue. It's not with every image, but it is definitely with some of them. I'd love some guidance on what / how to fix. FWIW, this is a new problem, it was previously working without issue.

[Allen]

I am also having the same issue. It's not with every image, but it is definitely with some of them. I'd love some guidance on what / how to fix. FWIW, this is a new problem, it was previously working without issue.
The first thing anyone will ask that can help is "you have a direct link to where you see this?".

[jlatas]

The first thing anyone will ask that can help is "you have a direct link to where you see this?".

Not sure I understand your point Allen . We all seem to have our site links posted.

[Allen]

Not sure I understand your point Allen . We all seem to have our site links posted.
Anyone looking would have to sit through a slideshow and hope they see what
you are seeing as wrong. Is it the homepage show? And exactly what photos,
as have no way of knowing if a single slide is displayed correctly or not. Make
sense?

[Fanciful]

The first thing anyone will ask that can help is "you have a direct link to where you see this?".

It's my home page slide show. The images that are getting cropped square are # 1, 2, 3, 5, 6, 7, 8. I have 16 images in the loop, the others are not involved.

Thanks for any /all insight.

Sorry to hijack your thread Jlatas.

[Allen]

It's my home page slide show. The images that are getting cropped square are # 1, 2, 3, 5, 6, 7, 8. I have 16 images in the loop, the others are not involved.

Thanks for any /all insight.

Sorry to hijack your thread Jlatas.
Hmmm, not seeing it with Firefox. Compared some of them with the gallery
photo and look the same.

[jlatas]

Hmmm, not seeing it with Firefox. Compared some of them with the gallery
photo and look the same.

No problem Kimberly. Could use the help.

Allen...my issues are in my homepage slideshow. Can't pinpoint certain images because its random. I know you help alot of folks and are on this forum alot...but you'll see my square photos within a few seconds. This was not happening last week or prior. I am using FF 3.5 and have never had any issues until last week. Yesterday , my slideshow on my homepage was displaying thumbnails. That is gone but the full size square images remain.

[jlatas]

No problem Kimberly. Could use the help.

Allen...my issues are in my homepage slideshow. Can't pinpoint certain images because its random. I know you help alot of folks and are on this forum alot...but you'll see my square photos within a few seconds. This was not happening last week or prior. I am using FF 3.5 and have never had any issues until last week. Yesterday , my slideshow on my homepage was displaying thumbnails. That is gone but the full size square images remain.

Here's 2 attached jpegs showing the squared version in the homepage slideshow and then the original image in a gallery from where the slideshow is derived.

[jlatas]

Here's 2 attached jpegs showing the squared version in the homepage slideshow and then the original image in a gallery from where the slideshow is derived.

Wasn't aware there was a limit on attachments...here's the same image from the gallery

[Allen]

Wasn't aware there was a limit on attachments...here's the same image from the gallery
I cycled though the whole show and didn't see any square ones. Try clearing
your cache, might be using ones for there.

[jlatas]

I cycled though the whole show and didn't see any square ones. Try clearing
your cache, might be using ones for there.

Thanks for the help Allen but I've tried that a dozen times already. I can't believe you don't see it in your browser. This all started about the same time as the news of the new Journal and Slideshow customizations. I'm giving up for now cause its pissing me off at the moment.

Does anyone at SmugMug want to chime in on this issue???

[gluwater]

Hey guys we're looking into this. In the mean time you can add this to your slideshow to force the medium size that will fit your slideshow up to 600x450.

forceSize: 'MediumURL',

Please use this as a work around until we can get this fixed.

[jlatas]

Hey guys we're looking into this. In the mean time you can add this to your slideshow to force the medium size that will fit your slideshow up to 600x450.

forceSize: 'MediumURL',

Please use this as a work around until we can get this fixed.
Thanks Nick...at least that gets my slideshow images back to their original proportions. Thanks for looking into this. Not a truly big deal but its driving me nuts! Appreciate the help!

[gluwater]

Can you please try clearing your cache and trying the Slideshow again? If you are still seeing cropped or incorrect images please give a URL of the site along with a direct link to an image that is displaying incorrectly.

Thanks!

[PhotoDavid78]

Thanks for the help Allen but I've tried that a dozen times already. I can't believe you don't see it in your browser. This all started about the same time as the news of the new Journal and Slideshow customizations. I'm giving up for now cause its pissing me off at the moment.

Does anyone at SmugMug want to chime in on this issue???

I'm having the same exact issue as you. I haven't found anybody who knows what to do yet. If you find out before me can you please let me know. I will do the same.

[gluwater]

I'm having the same exact issue as you. I haven't found anybody who knows what to do yet. If you find out before me can you please let me know. I will do the same.
David please see my previous post. Try clearing your browser cache and then view the Slideshow again. Are you still having problems after you do that?

[PhotoDavid78]

yes. it's not only happening at home on my browser it looks that way at my job's computer as well

[GKR1]

yes. it's not only happening at home on my browser it looks that way at my job's computer as well

I cleared the cache and it looks fixed now. I was seeing the square cropped images on the slide show before. :clap

[Fanciful]

Hmmm, not seeing it with Firefox. Compared some of them with the gallery
photo and look the same.

I am going to attempt to attach a screen shot of one of the obvious ones. It is happening on both IE and FF for me. Cache has been cleared on both. The first image is of the picture in my slideshow gallery - the second is how it appears on my homepage. Obviously, this isn't good for first impressions.

I will go in and try to force the medium size and see how that works but would appreciate any and all help in the mean time.

THANKS!


http://fancifulphotography.smugmug.com/photos/591414335_rYAeT-M.jpg
http://fancifulphotography.smugmug.com/photos/591414369_xV3uB-M.jpg

[Fanciful]

I have the max image size to medium but they are still being cropped. Any other tips?

[Allen]

I have the max image size to medium but they are still being cropped. Any other tips?
That slide shows whole in both FF3.5 and IE6 here. Try clearing your
Smugmug cookies also. Gota be something on your machine causing it
I would think.

[jlatas]

That slide shows whole in both FF3.5 and IE6 here. Try clearing your
Smugmug cookies also. Gota be something on your machine causing it
I would think.

I'm sorry but this has nothing to do with FF cache and/or cookies. I just installed build 7600 of Windows 7 on a third PC and so it has a clean version of FF and the same issues appear there. Time to look at this from the SmugMug end.

[jlatas]

I'm sorry but this has nothing to do with FF cache and/or cookies. I just installed build 7600 of Windows 7 on a third PC and so it has a clean version of FF and the same issues appear there. Time to look at this from the SmugMug end.

Same issues with a virgin installation of IE8...except that the slideshow also halts after a few images...

[PhotoDavid78]

still happening here on my end as well.

[cb4photo]

still happening here on my end as well.

I also noticed that I am having the same problems others are speaking of. My slideshow on my home page has worked fine for along time, and just recently (within the last two days) I noticed that it play's image #1 fine, then images #2 and #3 are cropped and then it freezes up on image #3. I am viewing it on Safari on two different machines and the same thing happens on both. I have also cleared my cookies on both machines, but it does not seem to fix the problem. I to think this looks terrible to anyone visiting my site, and would love to get this fixed as soon as possible.
Thanks in advance for any help anyone can give me.

www.cb4photo.com

[Ambler]

I'm having the same problem. None of my slideshows run correctly with the recent change. For example, this gallery hangs after the sixth image:

http://jjj.smugmug.com/gallery/1670118_4tJoR

[gluwater]

Hi guys we're working hard on fixing this. The problem is with custom sizes. If you force medium images for Homepage Slideshows it will avoid the cropping problem until we can get this fixed. Add this to your slideshow :

forceSize: 'MediumURL',

Once you have added that make sure to clear your cache so you are receiving the new image sizes.

[gluwater]

I have the max image size to medium but they are still being cropped. Any other tips? Hi Kimberly, you had the forceSize: 'MediumURL', in the wrong spot. I fixed it for you. Nice Slideshow BTW!

Please make sure everyone is adding that line before the closing };

showButtons: 'false',
crossFadeSpeed: '350',
forceSize: 'MediumURL'
};

If you put it after the }; it will not do anything. Also remember to add a comma at the end of the line above it if you add it as the last line.

[gluwater]

I'm having the same problem. None of my slideshows run correctly with the recent change. For example, this gallery hangs after the sixth image:

http://jjj.smugmug.com/gallery/1670118_4tJoR
This appears to be from the same issue with custom display sizes in the Full Screen Slide Show. The FSSS is requesting a custom size and the image is not correct so the slideshow hangs.

Sorry but there is no work around for this :(

[Ambler]

Thanks for your response, but I basically have no clue what you are saying. Can this be fixed or not? Am I supposed to resize the images? What are custom sizes?

[PhotoDavid78]

Hi Kimberly, you had the forceSize: 'MediumURL', in the wrong spot. I fixed it for you. Nice Slideshow BTW!

Please make sure everyone is adding that line before the closing };

showButtons: 'false',
crossFadeSpeed: '350',
forceSize: 'MediumURL'
};

If you put it after the }; it will not do anything. Also remember to add a comma at the end of the line above it if you add it as the last line.

I did this and it is freezing at my 4th photo and not cycling back. good news is it seems to have stopped the cropping

[gluwater]

Thanks for your response, but I basically have no clue what you are saying. Can this be fixed or not? Am I supposed to resize the images? What are custom sizes? We're working on getting this fixed. The problem is that the FSSS is requesting a custom image, such as: http://cmac.smugmug.com/photos/328281364_Z6yEY-600x600.jpg and it is not receiving a correct image so it is hanging. Notice the 600x600 on the end of that URL, that makes it a custom size. Try that same image as a regular size such as this: http://cmac.smugmug.com/photos/328281364_Z6yEY-L.jpg and it'll work.

So please have patience, there is nothing you can do to fix this currently in the FSSS. We are working on fixing it on our end.

[PhotoDavid78]

We're working on getting this fixed. The problem is that the FSSS is requesting a custom image, such as: http://cmac.smugmug.com/photos/328281364_Z6yEY-600x600.jpg and it is not receiving a correct image so it is hanging. Notice the 600x600 on the end of that URL, that makes it a custom size. Try that same image as a regular size such as this: http://cmac.smugmug.com/photos/328281364_Z6yEY-L.jpg and it'll work.

So please have patience, there is nothing you can do to fix this currently in the FSSS. We are working on fixing it on our end.
ok thanks

[gluwater]

I did this and it is freezing at my 4th photo and not cycling back. good news is it seems to have stopped the cropping
David you're using a different version of the Slideshow on your homepage. You need to add this:

oParams.forceSize= 'MediumURL';

I removed the line you had since it wasn't doing anything. If you want to force the medium sizes you can add the above line.

[PhotoDavid78]

David you're using a different version of the Slideshow on your homepage. You need to add this:

oParams.forceSize= 'MediumURL';

I removed the line you had since it wasn't doing anything. If you want to force the medium sizes you can add the above line.

ok, seems to be working now. thank you. Will you post on this thread when the current problem is fixed so we can go back to our custom sizes?

[gluwater]

ok, seems to be working now. thank you. Will you post on this thread when the current problem is fixed so we can go back to our custom sizes?
I definitely will. You can subscribe to the thread if you haven't already so you'll receive email updates whenever someone posts to the thread. That way you'll see right away when the problem is fixed.

[PhotoDavid78]

I definitely will. You can subscribe to the thread if you haven't already so you'll receive email updates whenever someone posts to the thread. That way you'll see right away when the problem is fixed.
excellent. thanks for the help

[Petris]

In my SM have same problem, but none of these last fixes not work(only disable slideshow).

What next? :bash

Petri

http://petris.smugmug.com

[jlatas]

Things appear to be back to the status quo of last week without having to force the slideshow images to the 'MediumURL' size. Thank you for looking at this.

[mile]

Things appear to be back to the status quo of last week without having to force the slideshow images to the 'MediumURL' size. Thank you for looking at this.

Well, I cleared Cache & Cookies but my Home-Slideshow still stops. I tried it in IE7 & FF3 ... Going back to MediumUrl...

Michael,

www.leeCaptures.com

[gluwater]

Thanks for the info guys. I've passed it on to Ops. I'll let you know more when I know more.

[kd2]

I don't have any sizing issues, but the slideshow on my homepage freezes up after the 2nd or 3rd image. I cleared my cache and cookies and that let it run til the 3rd image, but now it's back to stopping after the 2nd image. Any info on a fix would be greatly appreciated.

Thanks!

[gluwater]

I don't have any sizing issues, but the slideshow on my homepage freezes up after the 2nd or 3rd image. I cleared my cache and cookies and that let it run til the 3rd image, but now it's back to stopping after the 2nd image. Any info on a fix would be greatly appreciated.

Thanks!
Hi Kathleen. This is the same issue, custom image sizes. It's not stalling for me so the cached images are clearing out of our system. Check out your slideshow again in the morning, after clearing your cache again, and let me know if you're still having problems.

[Ambler]

I don't have any sizing issues, but the slideshow on my homepage freezes up after the 2nd or 3rd image. I cleared my cache and cookies and that let it run til the 3rd image, but now it's back to stopping after the 2nd image. Any info on a fix would be greatly appreciated.

Thanks!

I checked your page and the slideshow hung on the third image using both firefox 3.5 and chrome. The latest update to the smugmug site broke the slideshows I had running for the last four years on my pages. I've since had to stop forcing slideshow in order to make the images accessible. Great job smugmug!

[jlatas]

...homepage slideshows seem to be stalling again...cropping issues as well...

[cb4photo]

Any news on this? I have to say this is the longest I have ever had to wait with Smugmug for a fix to a problem.

[kd2]

I was wondering if others are still having problems, too. Mine is still hanging up.

[jlatas]

I was wondering if others are still having problems, too. Mine is still hanging up.

Still hanging as well as doing this...

[gluwater]

This issue is fixed and has been since last week but the CDN has not updated with the correctly sized images for everyone. If you are still having problems with your Slideshows please clear your browser cache and then reload the page. You should be getting the updated images once you do that. But you have to clear your cache.

If you've done this and you are still having issues once you've done the above please post back in this thread with a link to your Homepage or wherever you are seeing the problem.

[jfriend]

This issue is fixed and has been since last week but the CDN has not updated with the correctly sized images for everyone. If you are still having problems with your Slideshows please clear your browser cache and then reload the page. You should be getting the updated images once you do that. But you have to clear your cache.

If you've done this and you are still having issues once you've done the above please post back in this thread with a link to your Homepage or wherever you are seeing the problem. If the CDN still has bad images in it, then clearing your own browser cache won't fix anything as you will just get a fresh copy of bad images from the CDN. Changing the slideshow size by even just a few pixels will cause it to request different size images which probably aren't in the CDN so that might work.

[jlatas]

If the CDN still has bad images in it, then clearing your own browser cache won't fix anything as you will just get a fresh copy of bad images from the CDN. Changing the slideshow size by even just a few pixels will cause it to request different size images which probably aren't in the CDN so that might work.

John (jfriend) is absolutely correct here...not sure why the support people keep pushing the browser cache clearing deal. I cringe every time I see that response from someone in the know!

[Andy]

John (jfriend) is absolutely correct here...not sure why the support people keep pushing the browser cache clearing deal. I cringe every time I see that response from someone in the know!
We already explained that even we learned a lot from this CDN issue. We're really sorry, we try to help as best we can.

Clearing cache fixes lots of things, but it didn't fix this issue.

I'm very, very sorry :(