Slideshow won't work when gallery is password protected.

[Lani]

As it says in the title, the slideshow option in my galleries works fine usually, but when I password protect them, for some reason it locks up when viewed on other computers, it works ok on mine.. Remove the password, and it works again.I would really appreciate some help on this as I have clients wanting to view their images.
The gallery is as below:

http://lanismithphotography.smugmug.com/gallery/7570303_k2g25
Password is Cassidy

Kind regards, Lani.

[Lani]

Did a search, and seems this has been an issue for other people in the past. Is this still a bug? ....and is there a work around?

Thanks if you can help.

[Lani]

As it says in the title, the slideshow option in my galleries works fine usually, but when I password protect them, for some reason it locks up when viewed on other computers, it works ok on mine.. Remove the password, and it works again.I would really appreciate some help on this as I have clients wanting to view their images.
The gallery is as below:

http://lanismithphotography.smugmug..../7570303_k2g25 (http://lanismithphotography.smugmug.com/gallery/7570303_k2g25)
Password is Cassidy

Kind regards, Lani.

[Andy]

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

[Lani]

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

Any time frame on a fix? I would prefer to use my custom domain for business.

Thanks for getting back to me so quickly. :thumb

[Asha]

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.

I have the same problem. Thanks for the work around.

[twaits]

Sorry, it's a bug with custom domains and passwords. You can give them your nickname.smugmug.com link and it'll be fine.


bump for the cause....this is bugging me too...it kind of defeats the purpose of a custom domain

[docwalker]

Unsure of the cause. But as Andy said it is bugged and the engineers are aware of the problem. Hopefully we can get it fixed soon.

[Andy]

Hm, this issue is resolved .. please try this slideshow:

http://www.moonriverphotography.com/gallery/2979673_yeQDw#161379802_4r77d

password is

groux

[Andy]

bump for the cause....this is bugging me too...it kind of defeats the purpose of a custom domain
Where are you experiencing this problem, please give a link?

[denisegoldberg]

Hm, this issue is resolved .. please try this slideshow
The slideshow in your password-protected gallery works for me, as does Lani's.

And hey Andy -
I like the change to your site.

--- Denise

[Andy]

The slideshow in your password-protected gallery works for me, as does Lani's.

And hey Andy -
I like the change to your site.

--- Denise
Thanks Denise!

[twaits]

Where are you experiencing this problem, please give a link?
www.tonywaits.com (http://www.tonywaits.com) in the password protected gallery shakira----works fine if i'm logged in----but not if i'm logged out (i.e. a visitor)

password is "smurf" (without the quotes)

btw, Andy, I tried the link and yours works but mine doesn't

Thanks

[Allen]

Both Nickname and domain, logged in or out, does not work on this gallery with slideshow.
Splash (light opacity) shows ok before show PW is entered. Splash goes to full
opacity after show PW is entered and status is "waiting for api.smugmug .com"
forever. IE6 & FF3

http://www.photosbyat.com/gallery/4414498_JQHnM
password for gallery
temptest
Use same PW on show and click the "login" button

EDIT: using domain after two minutes the show took off, after waiting for api.smugmug .com

[Andy]

Both Nickname and domain, logged in or out, does not work on this gallery with slideshow.
Splash (light opacity) shows ok before show PW is entered. Splash goes to full
opacity after show PW is entered and status is "waiting for api.smugmug .com"
forever. IE6 & FF3

http://www.photosbyat.com/gallery/4414498_JQHnM
password for gallery
temptest
Use same PW on show and click the "login" button

EDIT: using domain after two minutes the show took off, after waiting for api.smugmug .com
Hi Allen, can you email that to me, Sam's away on vacation but I have a way to find him :D

[Andy]

www.tonywaits.com (http://www.tonywaits.com) in the password protected gallery shakira----works fine if i'm logged in----but not if i'm logged out (i.e. a visitor)

password is "smurf" (without the quotes)

btw, Andy, I tried the link and yours works but mine doesn't

Thanks
External links were off for your gallery, they need to be on. Fixed.

[Tee Why]

My homepage slideshow gallery is asking for a password, even though I don't have it set up for a password.
http://tomyi.smugmug.com/

PS, go figure, it works now.

[twaits]

External links were off for your gallery, they need to be on. Fixed.

That did it! Thanks, Andy. Not only do your pictures look better on Smugmug but customer service is second to none.

[sjpeters]

I've noticed that all of my password protected slideshows, while viewed on my domain, are stopping at photo number 66 and restarting at the beginning.

They are working fine from my stephenjpeters.smugmug.com but not at stephenjpeters.com.

Tried on multiple computers with IE6, IE7, FF and Chrome.

Gallery: http://www.stephenjpeters.com/gallery/8017088_RqCgA#531600472_Gsb9K

Password: temp

Any idea's?

[Shizam]

I've noticed that all of my password protected slideshows, while viewed on my domain, are stopping at photo number 66 and restarting at the beginning.

They are working fine from my stephenjpeters.smugmug.com but not at stephenjpeters.com.

Tried on multiple computers with IE6, IE7, FF and Chrome.

Gallery: http://www.stephenjpeters.com/gallery/8017088_RqCgA#531600472_Gsb9K

Password: temp

Any idea's?

This is when you embed the slideshow, like putting it on your homepage?

[sjpeters]

This is when you embed the slideshow, like putting it on your homepage?

No. This is in a private gallery. Not on the homepage.

[Shizam]

No. This is in a private gallery. Not on the homepage.

Which OS and were you logged in or out when it happens?

[sjpeters]

OS = Window's XP

Logged out and it works fine at stephenjpeters.smugmug.com

It reverts to the beginning when going through my domain at stephenjpeters.com