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View Full Version : Slow loading sometimes hangs whats quantserve??

jstew
May-15-2009, 07:22 PM
Hello,

I have had some issues with pages loading or the simple upload app loading. I have just noticed that smugmug put a new folder in my galleries what is it? I did a search on the internet about quantserve.com which has something to do with the new folder as I have checked the folder files. I was told it could be spying type code, if it is for what reason?
Andy
May-15-2009, 07:25 PM
Hi, quantserv is an anonymous tracking pixel that measures traffic for SmugMug. It's not spyware.

If you have security software in place you might need to allow *.quantserve.com as a trusted site.

The new gallery created on your site, it's likely the gallery created by Easy Customizer. What's your site name? :ear
jstew
May-15-2009, 07:28 PM
my site is jmstewart.com


Hi, quantserv is an anonymous tracking pixel that measures traffic for SmugMug. It's not spyware.

If you have security software in place you might need to allow *.quantserve.com as a trusted site.

The new gallery created on your site, it's likely the gallery created by Easy Customizer. What's your site name? :ear
Andy
May-15-2009, 07:30 PM
my site is jmstewart.com
Yes, the new gallery was created by Easy Customizer, just like we said :D
jstew
May-15-2009, 07:34 PM
Ok but is it conflicting with my site causing some things to act strange? I have never had any problems
before.

jeff
jstew
May-15-2009, 07:38 PM
Then again it might be the weather storms in my area affecting internet traffic. Slow loading pages and the upload applet not loading and taking 2 to 3 times trying to get it to load.
richW
May-15-2009, 07:58 PM
Then again it might be the weather storms in my area affecting internet traffic. Slow loading pages and the upload applet not loading and taking 2 to 3 times trying to get it to load.Could you run the following tests and send the results to the help desk? We'll have one of our engineers take a look at the results for you.

Line test: http://dgrin.smugmug.com/gallery/3385500/

Traceroute:
Mac: http://dgrin.smugmug.com/gallery/3073291
PC: http://dgrin.smugmug.com/gallery/2959046

Send the results to the help desk: http://www.smugmug.com/help/emailreal