Site Speed???

[Mike Kalcevic]

What's been going on with SM's speed lately?? For the last week, it's been chugging along at the speed of smell...

[Andy]

the speed of smell?

We're really concerned about speed. If you can do some diagnostics, we can help. First, tell us what site you're browsing, exactly, and then also are you on a mac or pc? From work or from home? Wired or wireless? What is your ISP please?

Thanks - we'll help!

[Mike Kalcevic]

the speed of smell?

We're really concerned about speed. If you can do some diagnostics, we can help. First, tell us what site you're browsing, exactly, and then also are you on a mac or pc? From work or from home? Wired or wireless? What is your ISP please?

Thanks - we'll help!

I've been trying to do some work on my site over the last week or so, and it seems to be running a LOT slower than it normally does. www.mekphotography.com, PC-XP, home, Wireless-N with gigabit routers, Comcast cable ISP. Wireless connection speed is between 117-130 MBPS, internet speeds are as tested: http://www.speedtest.net/result/465771297.png.

I've just been having a lot of trouble just navagating my site lately. Pages don't want to load fast.

Obviously, I don't really like this as it's a turn off for potential clients.

[Andy]

Hi Michael, we need to see the speedtest to SmugMug @ San Jose, not the server you tried.

Also, can you run a traceroute for us?

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

Thanks. I'd also like you to flush cache comepletly, and try browsing http://mekphotography.smugmug.com/

Thanks, standing by!

[Mike Kalcevic]

Hi Michael, we need to see the speedtest to SmugMug @ San Jose, not the server you tried.

Also, can you run a traceroute for us?

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.

Thanks. I'd also like you to flush cache comepletly, and try browsing http://mekphotography.smugmug.com/

Thanks, standing by!

Speed test at SM: http://www.speedtest.net/result/465774793.png

Tracerout results:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Michael Kalcevic>tracert www.smugmug.com

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 7 ms c-69-250-24-1.hsd1.md.comcast.net [69.250.24.1]

3 10 ms 7 ms 7 ms ge-1-22-ur01.newtowson.md.bad.comcast.net [68.86
.255.253]
4 6 ms 6 ms 5 ms te-9-1-ur02.newtowson.md.bad.comcast.net [68.86.
252.10]
5 8 ms 7 ms 6 ms te-9-2-ur01.parkville.md.bad.comcast.net [68.87.
129.133]
6 8 ms 7 ms 7 ms 68.85.130.205
7 12 ms 11 ms 12 ms pos-0-11-0-0-cr01.newyork.ny.ibone.comcast.net [
68.86.90.21]
8 13 ms 14 ms 13 ms pos-0-1-0-0-pe01.111eighthave.ny.ibone.comcast.n
et [68.86.86.42]
9 14 ms 11 ms 11 ms 75.149.229.50
10 92 ms 89 ms 91 ms te-8-3.bbr1.ash1.bandcon.com [216.151.179.225]
11 92 ms 89 ms 90 ms te-3-2.bbr1.chi1.bandcon.com [216.151.179.189]
12 89 ms 96 ms 91 ms te-3-2.bbr1.sjc1.bandcon.com [216.151.179.185]
13 108 ms 88 ms 90 ms pri.r1-ge0-2-eq-sj.smugmug.com [206.51.38.59]
14 87 ms 88 ms 87 ms www.smugmug.com [208.79.45.23]

Trace complete.



I'll dump my cache and try the long address.

[Mike Kalcevic]

The http://mekphotography.smugmug.com/ isn't going any faster...

[SteveM]

The http://mekphotography.smugmug.com/ isn't going any faster...

Hi Mike,

Can you run a trace from SmugMug to you as well, here:

http://www.smugmug.com/homepage/traceroute.mg while logged in?

[Mike Kalcevic]

Hi Mike,

Can you run a trace from SmugMug to you as well, here:

http://www.smugmug.com/homepage/traceroute.mg while logged in?

Results from this one:

traceroute to 69.250.27.173 (69.250.27.173), 30 hops max, 40 byte packets
1 10.27.3.3 (10.27.3.3) 1.183 ms 0.896 ms 0.938 ms
2 (208.79.45.3) 11.035 ms 11.054 ms 11.105 ms
3 (208.79.45.2) 4.922 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 5.290 ms (208.79.45.2) 4.908 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 1.957 ms 2.144 ms 1.941 ms
5 ae-3-89.edge1.SanJose1.Level3.net (4.68.18.142) 2.075 ms 1.854 ms 1.855 ms
6 COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.34) 3.924 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.30) 3.994 ms 3.981 ms
7 pos-0-8-0-0-cr01.losangeles.ca.ibone.comcast.net (68.86.85.82) 10.763 ms 10.855 ms 10.879 ms
8 pos-0-15-0-0-cr01.dallas.tx.ibone.comcast.net (68.86.85.138) 44.900 ms 44.827 ms 44.834 ms
9 pos-0-13-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.85.254) 66.367 ms 66.323 ms 66.335 ms
10 pos-0-7-0-0-cr01.mclean.va.ibone.comcast.net (68.86.85.70) 77.232 ms 77.238 ms 77.223 ms
11 pos-0-11-0-0-ar03.capitolhghts.md.bad.comcast.net (68.86.90.34) 77.479 ms 77.551 ms 77.090 ms
12 68.85.130.13 (68.85.130.13) 83.916 ms 84.190 ms 84.115 ms
13 68.85.130.206 (68.85.130.206) 83.726 ms 83.325 ms 83.179 ms
14 te-9-2-ur02.newtowson.md.bad.comcast.net (68.87.129.134) 83.591 ms 83.546 ms 83.742 ms
15 68.85.80.233 (68.85.80.233) 83.585 ms 83.810 ms 83.621 ms
16 68.86.255.254 (68.86.255.254) 114.321 ms 114.310 ms 114.263 ms
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

[SteveM]

Results from this one:

traceroute to 69.250.27.173 (69.250.27.173), 30 hops max, 40 byte packets


Perfect, Mike. Thanks.

Your traceroutes look nice and clean, but that Speedtest is really wacky. :dunno We're going to check in with our Operations guys on this. Stay tuned and sorry for the delay!

[macmoov]

I just signed up to smugmug on Friday and I'm noticing it is very slow as well. I have been trying to configure my site all weekend and it has been very frustrating with poor page loads and timeouts.

My site location is http://macmoov.smugmug.com/

Here is my speed test.

http://www.speedtest.net/result/465795417.png (http://www.speedtest.net)

And my traceroute

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Tracing route to www.smugmug.com (http://www.smugmug.com) [208.79.45.23]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 2 ms 1 ms 1 ms L100.WASHDC-VFTTP-10.verizon-gni.net [72.83.120.
1]
3 3 ms 3 ms 3 ms G9-3-510.WASHDC-LCR-05.verizon-gni.net [130.81.1
05.70]
4 13 ms 7 ms 4 ms so-4-2-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net
[130.81.28.144]
5 7 ms 7 ms 7 ms 130.81.17.197
6 7 ms 14 ms 7 ms tge13-4.fr4.iad.llnw.net [69.28.156.221]
7 12 ms 12 ms 12 ms tge4-1.fr4.lga.llnw.net [69.28.171.154]
8 31 ms 36 ms 30 ms tge8-4.fr3.ord.llnw.net [69.28.172.198]
9 85 ms 82 ms 91 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
10 81 ms 88 ms 81 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
11 89 ms 89 ms 89 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]

12 82 ms 82 ms 81 ms www.smugmug.com (http://www.smugmug.com) [208.79.45.23]

Trace complete.

Here is the trace from your location:
1 10.27.3.3 (10.27.3.3) 0.337 ms 1.429 ms 1.739 ms
2 208.79.45.3 (208.79.45.3) 9.461 ms 4.409 ms 3.009 ms
3 r2-ge07.sv1.smugmug.net (10.1.1.1) 10.833 ms 4.723 ms 208.79.45.2 (208.79.45.2) 2.676 ms
4 ge3-1.fr3.sjc.llnw.net (208.111.152.77) 11.714 ms 8.655 ms 1.493 ms
5 130.81.14.33 (130.81.14.33) 1.360 ms 1.330 ms 1.441 ms
6 ge-5-0-0-0.SJC01-BB-RTR1.verizon-gni.net (130.81.17.228) 4.657 ms 4.365 ms 4.364 ms
MPLS Label=486352 CoS=0 TTL=1 S=0
MPLS Label=536882 CoS=0 TTL=1 S=0
7 ge-3-2-0-0.CHI01-BB-RTR1.verizon-gni.net (130.81.17.42) 53.880 ms 53.680 ms 53.623 ms
MPLS Label=640705 CoS=0 TTL=1 S=0
MPLS Label=536882 CoS=0 TTL=2 S=0
8 * so-14-0-0-0.LCC1-RES-BB-RTR1-RE1.verizon-gni.net (130.81.19.108) 99.293 ms *
9 so-9-0-0-0.RES-BB-RTR2.verizon-gni.net (130.81.19.89) 99.935 ms 79.562 ms 79.968 ms
MPLS Label=536882 CoS=0 TTL=1 S=0
10 P14-0.WASHDC-LCR-02.verizon-gni.net (130.81.29.219) 79.441 ms 79.468 ms 79.360 ms
11 P13-0.WASHDC-LCR-04.verizon-gni.net (130.81.27.213) 82.235 ms 82.211 ms 81.855 ms
MPLS Label=22955 CoS=0 TTL=1 S=0
12 P12-0.WASHDC-LCR-06.verizon-gni.net (130.81.27.211) 81.883 ms 82.100 ms 82.338 ms
MPLS Label=13383 CoS=0 TTL=1 S=0
13 L1.WASHDC-VFTTP-10.verizon-gni.net (130.81.242.200) 83.154 ms 82.139 ms 82.902 ms
MPLS Label=17 CoS=0 TTL=1 S=0
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Traceroute complete! That wasn't so bad, was it?


Looks like the problem is in the Maryland area.

[Mike Kalcevic]

Perfect, Mike. Thanks.

Your traceroutes look nice and clean, but that Speedtest is really wacky. :dunno We're going to check in with our Operations guys on this. Stay tuned and sorry for the delay!

Thanks Steve and Andy!

Please keep me posted. mike@mekphotography.com

[badfish]

OK, retracted my post. Site is slow, please fix.

Thanks

[macmoov]

Here is the speed test to smugmug from my location

http://www.speedtest.net/result/465802715.png (http://www.speedtest.net)

[hendie]

Mine is slow as well

[Andy]

Our CEO & Chief Geek is looking into the speed issue, thanks guys for your patience.

[bikelanta]

Hi Andy,

Thanks for helping us to work on this item. I posted in a similar message thread about a week ago with my traceroute results. I tend to hop between multiple locations and multiple hardware/software combinations. Namely a Mac Mini using both Safari and Firefox. Also working on a Windows XP system using Chrome or Firefox, which is a laptop, so I connect in various places. I'm still running into the slow speed issue at all of these locations. It's something that began happening within the last two weeks or so, because previously the site has been blazingly fast for me. These days, there are times where things are running fine and then the site will hang. It happens whether uploading photos, viewing photos, deleting photos, trying to access the control panel, etc.

I just ran a traceroute using the Windows machine and got the following:

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms www.smugmug.com [208.79.45.23]
2 2 ms 3 ms 1 ms 10.0.0.1
3 3 ms 3 ms 2 ms 38.101.245.161
4 3 ms 3 ms 3 ms 38.101.245.153
5 20 ms 3 ms 3 ms 38.101.245.113
6 13 ms 10 ms 4 ms 38.101.245.85
7 9 ms 21 ms 4 ms 38.101.245.97
8 5 ms 8 ms 10 ms 38.101.245.77
9 14 ms 24 ms 25 ms cr1.atl.celairo.com [38.101.245.62]
10 8 ms 25 ms 5 ms fa0-19.na01.b000173-0.atl01.atlas.cogentco.com [
38.104.182.13]
11 10 ms 6 ms 6 ms gi1-31.3801.ccr01.atl01.atlas.cogentco.com [66.2
8.5.241]
12 34 ms 37 ms 47 ms te3-1.mpd01.iah01.atlas.cogentco.com [154.54.24.
6]
13 27 ms * 23 ms te8-1.mpd02.iah01.atlas.cogentco.com [154.54.2.1
42]
14 63 ms 68 ms 62 ms te3-1.mpd02.lax01.atlas.cogentco.com [154.54.0.2
41]
15 68 ms * 86 ms te3-2.mpd01.lax05.atlas.cogentco.com [154.54.6.1
90]
16 68 ms 63 ms 62 ms Tenge6-3-10000M.ar3.LAX2.gblx.net [64.215.195.15
3]
17 100 ms 73 ms 86 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [6
4.214.196.246]
18 67 ms 79 ms 76 ms www.smugmug.com [208.79.45.23]

Trace complete.

I hope this helps to determine where the issues might be.

T.J.

[Allen]

I'm having problems also ever since updating to FF 3.0.10 . FF memory is usually just over 100k but after awhile it climbs to 300k and once to over 500k. Delayed typing, slide mouse down tools menu and have to hover item for 5s before it highlights. Whole page draws but thumbs and photos take 5-20 seconds to show. Links like breadcrumb not active for 5-10 sec.

Actually was using 3.0.9 and updated to .10 hoping it would fix the slowness, no go. Anyway it seems like FF is not playing with Smug.

Closing FF and restarting clears it but soon it is back to slow. Clearing cache/cookies made no diff.

Normal browsing logged off memory max's at about 165k. Only when logged in using tools like crop thumbnail, move to gallery, etc. does the memory bloom.

[jfriend]

I'm having problems also ever since updating to FF 3.0.10 . FF memory is usually just over 100k but after awhile it climbs to 300k and once to over 500k. Delayed typing, slide mouse down tools menu and have to hover item for 5s before it highlights. Whole page draws but thumbs and photos take 5-20 seconds to show. Links like breadcrumb not active for 5-10 sec.

Actually was using 3.0.9 and updated to .10 hoping it would fix the slowness, no go. Anyway it seems like FF is not playing with Smug.

Closing FF and restarting clears it but soon it is back to slow. Clearing cache/cookies made no diff.

Normal browsing logged off memory max's at about 165k. Only when logged in using tools like crop thumbnail, move to gallery, etc. does the memory bloom. In case you use Firebug, I've seen this same problem caused by Firebug. The problem always goes away for me if I restart Firefox or haven't used Firebug since starting Firefox. It does not always occur after using Firebug - just sometimes.

[Allen]

In case you use Firebug, I've seen this same problem caused by Firebug. The problem always goes away for me if I restart Firefox or haven't used Firebug since starting Firefox. It does not always occur after using Firebug - just sometimes. Interesting thought. Guess I'll have to suspend FB until needed. With the
old version I always had it disabled until needed, too many sites had bad
code. Remember being disappointed when it did not have the disable pick
when new version installed some time ago. Hope suspend works the same.

[jfriend]

Interesting thought. Guess I'll have to suspend FB until needed. With the
old version I always had it disabled until needed, too many sites had bad
code. Remember being disappointed when it did not have the disable pick
when new version installed some time ago. Hope suspend works the same. I never have a problem with it until after I've consciously opened it. The latest version I'm using does not do JS debugging on a site until you tell it to - it defaults to off so other site errors don't trigger it.

[TalkieT]

Well, I started graphing both my hostname and smugmug site load speeds a while ago.. These are the graphs for the last 48 hours...

Note that the nzsnaps.com load time is much higher today...

http://neilnz.com/stuff/smspeed.png

[RKnecht]

This seems to be an ongoing issue with my site now. Speed is WAY down and it takes forever to do simple things like customize a gallery or set prices. Customers are also reporting lethargic picture loading.

I have been uploading pictures today and speed is VERY disappointing. I'm not sure what's going on.

[ghostrider455]

I am having issues with site speed and picture loading at the moment. It seems to only be an issue when you are on the actual smugmug site. Embedded photos work fine.

[chrismoore]

me too, both my site and smugmug.com are PAINFULLY slow. If I were a visitor I would probably give up

[mike_k]

me too, both my site and smugmug.com are PAINFULLY slow. If I were a visitor I would probably give up

me three:cry
I will check again tonight - if it's still slow I will post a traceroute

[psenior1]

I've had two different customers call me this evening regarding the speed of my site - images taking forever or not loading at all plus painfully slow site naviagation. It doesn't seem much better for me either...

[Dogdots]

I see I'm not the only one having problems. Any ideas as to why?

[Tim Kamppinen]

My site is doing the same thing, and just started it today.

[Andy]

Our Operations Engineers are looking into this right now, folks. Thanks for your patience while we check.

[tykemama]

My site hasn't had its coffee today... sounds like a few others are in the same boat.
I'm a Mac - OS 10.5.6 2.8GHz Intel Core 2 Duo processor... 4GB memory. Cable internet connection. Did I miss anything?

I did the traceroute/Mac instructions, and here are my results:
Traceroute has started ...

traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 10.0.1.1 (10.0.1.1) 1.520 ms 1.259 ms 1.208 ms
2 bc1041.bendcable.com (66.220.104.1) 16.033 ms 13.212 ms 8.392 ms
3 216.228.160.67 (216.228.160.67) 15.493 ms 9.060 ms 10.042 ms
4 66.62.56.41 (66.62.56.41) 24.940 ms 22.287 ms 33.157 ms
5 slc1-core-01.360.net (66.62.5.1) 38.683 ms 39.320 ms 35.697 ms
6 lax1-core-02.360.net (66.62.3.5) 36.523 ms 37.048 ms 35.609 ms
7 lax1-edge-01.360.net (66.62.5.195) 38.803 ms 35.906 ms 35.601 ms
8 ge3-17.fr4.lax.llnw.net (68.142.78.121) 35.533 ms 36.464 ms 42.329 ms
9 tge1-3.fr3.sjc.llnw.net (69.28.171.118) 51.549 ms 56.602 ms 52.894 ms
10 smugmug.ge3-1.fr3.sjc.llnw.net (208.111.152.78) 49.882 ms 40.358 ms 39.560 ms
11 lb1.smugmug.net (208.79.45.41) 39.467 ms 39.298 ms 39.501 ms
12 lb1.smugmug.net (208.79.45.41) 42.708 ms !H 39.379 ms !H 37.780 ms !H

[MJRPHOTO]

Having the same slow issues for awhile. One of my clients emailed me today he could not view photos.
Please help soon.

mjrphoto.smugmug.com

[TalkieT]

Yep, load times for me are of the chart... Times appear to be 40+ seconds for my front page... And I don't have any no-cache directives even!

I just rescaled my graphs and ouch...

Andy, can you confirm there is a problem at the Smugmug end? There's nothing listed on http://smugmug.wordpress.com/

http://talkiet.smugmug.com/photos/528449113_viiba-X3.gif

[Andy]

There's nothing listed on http://smugmug.wordpress.com/
If I had something to list I would. Site's screaming for most, slow for some. Engineers are on it and I'm letting them work it rather than bother 'em right this moment.

[KMCC]

Gallery pages taking over 2 minutes to load.

MacBook Pro 1.83 Ghz Intel Core Duo

Traceroute:

1 10.27.3.2 (10.27.3.2) 0.147 ms 0.443 ms 0.512 ms
2 208.79.45.3 (208.79.45.3) 13.135 ms 12.285 ms 0.907 ms
3 208.79.45.2 (208.79.45.2) 1.306 ms 4.960 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 1.027 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 1.139 ms 1.510 ms 1.454 ms
5 vlan89.csw3.SanJose1.Level3.net (4.68.18.190) 9.462 ms 1.616 ms 13.220 ms
6 ae-84-84.ebr4.SanJose1.Level3.net (4.69.134.249) 3.676 ms 14.752 ms 1.574 ms
7 ae-2.ebr4.NewYork1.Level3.net (4.69.135.186) 74.379 ms 70.591 ms 72.430 ms
8 ae-94-94.csw4.NewYork1.Level3.net (4.69.134.126) 70.967 ms 70.363 ms 70.707 ms
9 ae-91-91.ebr1.NewYork1.Level3.net (4.69.134.77) 70.936 ms 70.745 ms 70.891 ms
10 ae-3-3.ebr4.Washington1.Level3.net (4.69.132.93) 75.697 ms 84.833 ms 75.518 ms
11 ae-94-94.csw4.Washington1.Level3.net (4.69.134.190) 75.890 ms 83.774 ms 90.240 ms
12 ae-44-99.car4.Washington1.Level3.net (4.68.17.198) 82.648 ms 81.793 ms 76.733 ms
13 unknown.Level3.net (64.158.57.50) 85.692 ms 84.637 ms 85.254 ms
14 bor02-so-3-1.ga-atlanta0.ne.earthlink.net (209.165.110.73) 83.845 ms 77.133 ms 81.991 ms
15 cor01-vl-10.ga-atlanta0.ne.earthlink.net (207.69.223.158) 82.358 ms 83.919 ms 83.682 ms
16 dir03-vl-96.ga-atlanta0.ne.earthlink.net (209.165.96.4) 78.326 ms 77.700 ms 77.549 ms
17 abd03-g3-0-0.ga-atlanta0.ne.earthlink.net (199.174.117.227) 77.527 ms 77.263 ms abd03-g5-0-0.ga-atlanta0.ne.earthlink.net (199.174.118.3) 77.374 ms
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
Traceroute complete

[Zwingli76]

Same problem here but only since last night 05/03/09. Exceptionally slow pageloads and time outs. Speed seems to increase a little bit when logged in as admin. But this doesn't help the customer. Any ideas of how long this will take to fix?

Zwingli,
www.myartfactory.com (http://www.myartfactory.com)

[efg40]

Our Operations Engineers are looking into this right now, folks. Thanks for your patience while we check.

That's good to know. It's taking forever for pics to load, if they ever do, for me too.

Thanks!

[helfrez]

Just had a client call complaining because they couldn't get the pictures to load. It seemed to be working fine for me all morning, but its dog slow now...horrible timing because they're trying to place a large order!!! dooh.

It's affecting everything including rss feeds. You can look at my website.

www.sileomedia.com

The images in each post are feed from rss feeds, and they are stalling out. This was all working fine pretty much all day for me up until around 4pm.

[KMCC]

This situation is getting progressively worse.

I'm at 7+ minutes trying to get a gallery to load and less than half of the thumbnails are up.

Essentially the gallery is frozen although it appears to be still attempting to load.

Customers are not going to wait 2 minutes, much less over 7 minutes to get a page to load.

[helfrez]

This situation is getting progressively worse.

I'm at 7+ minutes trying to get a gallery to load and less than half of the thumbnails are up.

Essentially the gallery is frozen although it appears to be still attempting to load.

Customers are not going to wait 2 minutes, much less over 7 minutes to get a page to load.

--cosigned. Just got my second email in last hour from someone trying to order but can't get my site to load.

This is piss poor timing for me as I am working on a website redesign, and I am just starting to get client inquiries and request....pleaseeee fixit lol.

[flyingdutchie]

This situation is getting progressively worse.

I'm at 7+ minutes trying to get a gallery to load and less than half of the thumbnails are up.

Essentially the gallery is frozen although it appears to be still attempting to load.

Customers are not going to wait 2 minutes, much less over 7 minutes to get a page to load.

Same here.... it is horribly slow and some pics just won't load. It has been a bit sluggish over the last few days, but not so bad as it is now.
Tracert from Chelmsford, MA:

1 <1 ms <1 ms <1 ms altair.xxxxx.com [158.228.56.3]
2 3 ms <1 ms 5 ms corp-xx-xxxx.xxxxx.com [158.228.12.1]
3 <1 ms <1 ms <1 ms cs-xx-xxx.xxxx.xxxxx.com [158.228.1.4]
4 11 ms 15 ms 7 ms sl-gw33-nyc-4-0-TS4.sprintlink.net [160.81.101.33]
5 7 ms 7 ms 7 ms sl-crs1-nyc-0-5-5-0.sprintlink.net [144.232.6.57]
6 8 ms 13 ms 7 ms te-4-3-0.edge1.NewYork1.level3.net [4.68.110.153]
7 9 ms 17 ms 17 ms vlan79.csw2.NewYork1.Level3.net [4.68.16.126]
8 16 ms 18 ms 17 ms ae-74-74.ebr4.NewYork1.Level3.net [4.69.134.117]
9 85 ms 90 ms 89 ms ae-2.ebr4.SanJose1.Level3.net [4.69.135.185]
10 90 ms 89 ms 76 ms ae-94-94.csw4.SanJose1.Level3.net [4.69.134.254]
11 78 ms 77 ms 77 ms ae-43-99.car3.SanJose1.Level3.net [4.68.18.197]
12 90 ms 89 ms 89 ms SMUGMUG-INC.car3.SanJose1.Level3.net [4.71.112.10]
13 82 ms 77 ms 77 ms www.smugmug.com [208.79.45.23]

[DrDavid]

I'm getting SLOW load times too.

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 5 ms 4 ms L100.LSANCA-VFTTP-28.verizon-gni.net [71.177.18.1]
3 3 ms 4 ms 4 ms P6-1.LSANCA-LCR-06.verizon-gni.net [130.81.58.214]
4 6 ms 7 ms 8 ms so-6-1-3-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.65]
5 7 ms 9 ms 6 ms 130.81.17.227
6 7 ms 7 ms 16 ms tge1-1.fr3.lax.llnw.net [69.28.144.181]
7 6 ms 6 ms 14 ms ve6.fr4.lax.llnw.net [69.28.171.206]
8 17 ms 21 ms 24 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
9 25 ms 18 ms 16 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
10 18 ms 17 ms 18 ms www.smugmug.com [208.79.45.23]

David

[Allen]

Whole page loads quick and exactly 60 seconds later thumbs and main
photo pop up together. Using nickname.

[iMac]

I'm on the East coast and Gallery won't load it times out, here is a trace route.

traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 192.168.0.1 (192.168.0.1) 1.553 ms 1.175 ms 1.128 ms
2 blk-7-152-1.eastlink.ca (71.7.152.1) 10.496 ms 12.751 ms 16.589 ms
3 chtw-asr2.eastlink.ca (24.222.226.61) 15.907 ms 12.423 ms 12.754 ms
4 hlfx-br2.eastlink.ca (24.215.102.161) 19.310 ms 17.487 ms 16.507 ms
5 hlfx-br1.eastlink.ca (24.222.79.237) 15.581 ms 15.648 ms 16.027 ms
6 * * *
7 ve5.fr4.yyz.llnw.net (69.28.171.142) 41.446 ms 41.871 ms 41.084 ms
8 tge1-3.fr4.ord.llnw.net (69.28.172.69) 58.110 ms 50.709 ms 50.740 ms
9 ve6.fr3.ord.llnw.net (69.28.172.41) 54.620 ms 50.841 ms 52.808 ms
10 tge1-3.fr4.sjc.llnw.net (69.28.171.66) 134.621 ms 105.036 ms 102.367 ms
11 ve5.fr3.sjc.llnw.net (69.28.171.209) 110.972 ms 103.480 ms 118.694 ms
12 smugmug.ge3-1.fr3.sjc.llnw.net (208.111.152.78) 113.252 ms 107.814 ms 108.510 ms
13 lb1.smugmug.net (208.79.45.41) 110.593 ms 114.648 ms 101.517 ms
14 * lb1.smugmug.net (208.79.45.41) 103.400 ms !H 102.857 ms !H

[Marc Langille]

Hey Andy,

Unfortunately it's not PC nor ISP specific in my case. We have dual T1's at work, dual ISP providers and it's slooooow.... all wired connections. Same problems at home on different PC's.

Now some images will not even load in several galleries.:huh

Tracing route to www.smugmug.com (http://www.smugmug.com) [208.79.45.23]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 78 ms 83 ms 81 ms www.smugmug.com (http://www.smugmug.com) [208.79.45.23]

I have 15.6 kbps down, 2623 kbps up. :wink

Regards,
Marc

[Andy]

http://smugmug.wordpress.com/ updated and I'll post news as I have it. They're working on things as we speak, folks, sorry for the (hopefully) temporary hassle!

[com3]

it's been pretty slow for me the last 2 days here in sacramento, ca... i see the dreaded "We're having some temporary difficulties. We expect full service to resume shortly. Sorry!" message is up.

thanks for workin on it, guys!

[Phyxius]

Oops, temporary service outage.

Standing by.


BTW, I like the artwork.:thumb Much nicer than a 404, etc.

[TalkieT]

http://smugmug.wordpress.com/ updated and I'll post news as I have it. They're working on things as we speak, folks, sorry for the (hopefully) temporary hassle!

I was almost expecting a tweet "Sorry guys, temporary performance issues with SM - be aware your customers may be experiencing problems"

Although I have monitoring on my sm site that does alert me when it goes down, or performance falls below a threshold, most people don't...

Cheers - N

[brjphoto]

http://smugmug.wordpress.com/ updated and I'll post news as I have it. They're working on things as we speak, folks, sorry for the (hopefully) temporary hassle!

READ ONLY MODE!?!

Doh! This is my biggest sales week of the year. I've got 21 galleries to create tonight, and sales over the next week will produce over 30% of my revenue for the entire year. (all in a single week)

Do what you gotta do, but this has got to work. Tonight.

I'll get the pizza delivered to the smugmug offices, since everyone should be working the late shift. Someone else can buy the beer after things are running again.

[impressivepix]

READ ONLY MODE!?!

Doh! This is my biggest sales week of the year. I've got 21 galleries to create tonight, and sales over the next week will produce over 30% of my revenue for the entire year. (all in a single week)

Do what you gotta do, but this has got to work. Tonight.

I'll get the pizza delivered to the smugmug offices, since everyone should be working the late shift. Someone else can buy the beer after things are running again.

Agreed!! I have been trying to upload to a few galleries since last week and it is going SO SLOW.. I really hope you get this fixed tonight!

[Motophotog]

READ ONLY MODE!?!

Doh! This is my biggest sales week of the year. I've got 21 galleries to create tonight........

Well then you would really hate to be creating the 90 galleries I'm behind on. :cry


Andy, thank you for your updates buddy.

[debsactionshots]

boy this is frustrating. seems like there have been lots of down times lately.

[KMCC]

Things are back to normal here. :D

Thank you.

[Andy]

boy this is frustrating. seems like there have been lots of down times lately.
We're back right now. Read only mode, is not 'down' it means your sites are there, and working -but yes, this means you can't edit or add photos. But I need to carefully make the distinction, as we're the only site that I know of, in our space, that has this.

Down a lot? We take this very seriously, and we've got an amazing record of performance over the years. We're sorry for the spurt of read only modes and maintenance.

[photochik]

It was up for a few minutes...down again.

[jww]

Not here... Still getting the experiencing issues banner and now back to service interruption.

They must be having no fun at all. Figures as it is one of my expected busy days as well. ..however I am well over a day behind due to feeling awful today and stayed mostly in bed. Having just now started going through shots, I am no where near being able to start uploading. So in a way I sorta have an excuse!

[jenleephotography1]

of course today is the day i need to upload photos for clients. great!!

[debsactionshots]

We're back right now. Read only mode, is not 'down' it means your sites are there, and working -but yes, this means you can't edit or add photos. But I need to carefully make the distinction, as we're the only site that I know of, in our space, that has this.

Down a lot? We take this very seriously, and we've got an amazing record of performance over the years. We're sorry for the spurt of read only modes and maintenance.

before it went to read only - I got a site down notification. And when I'm trying to post new images for customers it is the same difference to me... potential lost sales.

[Andy]

before it went to read only - I got a site down notification. And when I'm trying to post new images for customers it is the same difference to me... potential lost sales.
Believe me, we know it. But read only is an important feature so in the rare times when we do have to do work on the site, the engineers can do it while still serving up photos.

I'm really sorry we had this issue tonight! Hang in there, and thanks for your patience.

[jenleephotography1]

it was back up for like 20 seconds a minute ago and then i get the banner again.. this is too frustrating for me. i'm going to give up even though i need to get these things done this afternoon!

[Spreebot]

Any idea how long this will be? I have clients calling...

I understand that you are all doing the best you can but they only understand minutes? Any rough guesses?

[whiterice]

Ughh......painful.

I feel for those using SM to sell photos. I only use SM for my home photos...and today happened to be my only day off work in a while and I was hoping to get some things accomplished. :cry

[mlee]

Any idea how long this will be? I have clients calling...

I understand that you are all doing the best you can but they only understand minutes? Any rough guesses?

Up and working for me now.

It's sure A LOT faster now than it has been the past few days.

Mike

[Spreebot]

Yay! It's working for me too...SUPER SPEED..holy man! Totally worth the wait!

I'm going to give it a few minutes before I let my clients know though :)

Thanks Guys! Much appreciated!


Up and working for me now.

It's sure A LOT faster now than it has been the past few days.

Mike

[Andy]

http://smugmug.wordpress.com/

[subscatter]

OMG~ thank you~~ It's much faster now. It's been very very very very very slow for the past few weeks. Glad we gain the speed back!:clap

[Andy]

Any idea how long this will be? I have clients calling...

I understand that you are all doing the best you can but they only understand minutes? Any rough guesses?it's back up http://smugmug.wordpress.com/

[bham]

Ughh......painful.

I feel for those using SM to sell photos. I only use SM for my home photos...and today happened to be my only day off work in a while and I was hoping to get some things accomplished. :cry

Don't feel sorry for us. All in all its extremely reliable. The great thing is that in read only mode customers can still look. It seems to be a bigger inconvience to those of us uploading. Trust me sunday and monday are the worst times for outages for me. I still have 1,000+ photos to upload. Luckily I am about 3/4's done from the weekend.

I just hope it stays back in regular mode. Going back and forth is worse than a single longer outage.

[jenleephotography1]

I can now upload photos..BUT !!! my photos are not showing up after I upload them....the little box comes up that says "processing image" for the past 15 minutes! they normally take this long when I upload them at all. (I'm only uploading batches of 4 or 5 at this time just in CASE) Anyone else having this problem?
I'm sitting here with tons of little "processing image" icons all over my pages.

[Andy]

I can now upload photos..BUT !!! my photos are not showing up after I upload them....the little box comes up that says "processing image" for the past 15 minutes! they normally take this long when I upload them at all. (I'm only uploading batches of 4 or 5 at this time just in CASE) Anyone else having this problem?
I'm sitting here with tons of little "processing image" icons all over my pages.Just busy for a bit, we have your uploads and they'll process, promise :D

Lots of folks uploading right now.

[jenleephotography1]

ok thanks. i will sit tight :)

[Andy]

i'm beyond frustrated. any idea what is going on with the uploads now? i'm uploading and none are showing up. a client of mine is not happy she can't see them.
Jen? Please see my post just above where I just answered you, thanks. Your upload log is here http://www.smugmug.com/homepage/uploadlog.mg accessible from the stats tab of your control panel. Just fyi.

[jenleephotography1]

Jen? Please see my post just above where I just answered you, thanks. Your upload log is here http://www.smugmug.com/homepage/uploadlog.mg accessible from the stats tab of your control panel. Just fyi.

thank you. after i saw your above post i posted. i appreciate it.

[RBrogen]

I'm experience wicked slowness on my site http://photos.brogen.com Unlisted Dgrin Gallery. I uploaded 6 photos today and normally in a few seconds to a minute the photos are viewable on my site but this time it's been upwards of 10 minutes and still "Processing Image" icons are displaying. I've also noticed recently that I get a lot of time outs after the file are uploaded and I click back to gallery button. I have a 20/20 buinsess FIOS connection that I'm on and not experiencing any other slowness with. Is anything up with SM? I'm running both MAC and Windows (XP Pro, Vista 32 and Vista 64) systems.

Thanks

[Marc Langille]

Thanks Andy for the updates! What was the cause?

Regards,
Marc

[Andy]

I'm experience wicked slowness on my site http://photos.brogen.com Unlisted Dgrin Gallery. I uploaded 6 photos today and normally in a few seconds to a minute the photos are viewable on my site but this time it's been upwards of 10 minutes and still "Processing Image" icons are displaying. I've also noticed recently that I get a lot of time outs after the file are uploaded and I click back to gallery button. I have a 20/20 buinsess FIOS connection that I'm on and not experiencing any other slowness with. Is anything up with SM? I'm running both MAC and Windows (XP Pro, Vista 32 and Vista 64) systems.

Thanks
it should be fast now. If not, write our heros and we'll do some network diagnostics. Thanks.

[jenleephotography1]

I'm experience wicked slowness on my site http://photos.brogen.com Unlisted Dgrin Gallery. I uploaded 6 photos today and normally in a few seconds to a minute the photos are viewable on my site but this time it's been upwards of 10 minutes and still "Processing Image" icons are displaying. I've also noticed recently that I get a lot of time outs after the file are uploaded and I click back to gallery button. I have a 20/20 buinsess FIOS connection that I'm on and not experiencing any other slowness with. Is anything up with SM? I'm running both MAC and Windows (XP Pro, Vista 32 and Vista 64) systems.

Thanks

"processing image" is still up for me too on all my uploads of the past half hour. we have to sit tight as they are experiencing a large amount of people uploading all at the same time it seems.

[agallia]

it should be fast now. If not, write our heros and we'll do some network diagnostics. Thanks. Still slow here too. Tried uploading photo twice using Simple Loader, apparently uploads OK, but never makes it to my gallery page. Thumb just says "Processing Image" forever??? There is obviously still a problem.

[Andy]

Still slow here too. Tried uploading photo twice using Simple Loader, apparently uploads OK, but never makes it to my gallery page. Thumb just says "Processing Image" forever??? There is obviously still a problem.Folks, there's a backlog of images to process. Let us catch up, eh? Thanks for your patience, we really appreciate it.

[RKnecht]

I was able to upload my last few hundred images fine. However, no gallery thumbs are loading and the site in general is still slow. :scratch

[Spreebot]

Thanks Andy! Maybe you should make posts like these blink...totally annoying, but maybe it would take some miles off your repeatin' fingers!

Bless your HUGE hearts for putting up with us!

Folks, there's a backlog of images to process. Let us catch up, eh? Thanks for your patience, we really appreciate it.

[brjphoto]

I'm trying to upload photos from Lightroom and I'm getting:

Error response from Smugmug:
system error (invalid album/image id)

Aborting export after 0 of 1 images successfully uploaded

I wasn't getting this error last night.

Is anyone else having a problem using the Lightroom uploader?

[RBrogen]

Thanks Andy! Maybe you should make posts like these blink...totally annoying, but maybe it would take some miles off your repeatin' fingers!

Bless your HUGE hearts for putting up with us!

The SM Super Heros have always rocked :thumb . Perhaps they can put up a note like the ones that appear on your site when a new feature is available so that as soon as you login you see that there is an issue with an ETA for resolution? That would definitely reduce the number of posts like this that wind up with a life of their own and very repetitive and time consuming responses from the SM SHs when they can be focused on fix'n the issue.

[jenleephotography1]

i guess i should stop clicking 'reload' for my nine images that are still processing lol

[Motophotog]

iz workin for me!!!!!!!!!!!!!!! :clap :clap :clap

Thanks Andy/TEAM

[TNFlyBoy]

I'm trying to upload photos from Lightroom and I'm getting:

Error response from Smugmug:
system error (invalid album/image id)

Aborting export after 0 of 1 images successfully uploaded

I wasn't getting this error last night.

Is anyone else having a problem using the Lightroom uploader?

I'm getting it too, just give em some time, Andy said there was a backlog of photos to process

[RBrogen]

i guess i should stop clicking 'reload' for my nine images that are still processing lol

:rofl yeah....thought I beat 2 of my 6 out into the open by doing that lol.

[jenleephotography1]

:rofl yeah....thought I beat 2 of my 6 out into the open by doing that lol.

lol :nod

[brjphoto]

I'm getting it too, just give em some time, Andy said there was a backlog of photos to process

Yeah, but this doesn't seem like a processing issue. It is an access issue. Lightroom isn't getting access to Smugmug.

[RBrogen]

Yeah, but this doesn't seem like a processing issue. It is an access issue. Lightroom isn't getting access to Smugmug.

BRJPhoto: When the pipeline is flooded with the backlog of people shove'n terabytes of pixels at it, depending on several variables, your software will time out trying to do its thing. It's all related :)....just hang in there and know that the best damn techs :bow around are on it and are greasing up the pipeline to squeeze the backlog through as quickly as possible for us.

[TheBrady]

Yeah, but this doesn't seem like a processing issue. It is an access issue. Lightroom isn't getting access to Smugmug.

There seems to just be a monstrous queue to process photos right now... I was having the same exact issue. I then gave up on Lightroom and I used the online simple uploader. Two pictures went up fine, but now they have been sitting in the processing queue for almost an hour...


I paid for SmugMug last night, I sure chose the perfect time. I love the set up of the site, but I hope these issues aren't a regular thing.

[brjphoto]

BRJPhoto: When the pipeline is flooded with the backlog of people shove'n terabytes of pixels at it, depending on several variables, your software will time out trying to do its thing. It's all related :)....just hang in there and know that the best damn techs :bow around are on it and are greasing up the pipeline to squeeze the backlog through as quickly as possible for us.

I hope you are right. I just switched to creating local JPEGs and uploading them using the "Simple" uploader. That worked fine with no backlogs or delays.

[RBrogen]

There seems to just be a monstrous queue to process photos right now... I was having the same exact issue. I then gave up on Lightroom and I used the online simple uploader. Two pictures went up fine, but now they have been sitting in the processing queue for almost an hour...


I paid for SmugMug last night, I sure chose the perfect time. I love the set up of the site, but I hope these issues aren't a regular thing.

TheBrady: I've been on SM for over a year and this only the 2nd really big issue I've experienced and no site/service is available 100% of the time. The differentiator, and one of the huge selling points of SM to me was and is the incredible support team they have. You can rest easy knowing you invested in a great service.

[RBrogen]

I hope you are right. I just switched to creating local JPEGs and uploading them using the "Simple" uploader. That worked fine with no backlogs or delays.

If you have issues after the backlog is cleared, I can assure you that one of the SM Superheroes will be more than happy to get you running on all cylinders again.

[cjoconn22]

I understand the backlog and "processing" issues, not a problem to wait a bit. However, I am still having some pretty slow load times on images in all of my galleries.

[RBrogen]

I understand the backlog and "processing" issues, not a problem to wait a bit. However, I am still having some pretty slow load times on images in all of my galleries.

cjoconn22: It's all connected. The "system" that is housing the website service (including functionality of uploading, downloading and displaying pages and images) is right now sluggish due to what I understand to be a backlog resulting from an earlier technical issue. It goes back to the "pipe" theory and you can only get so much traffic through a connection (that includes uploading and downloading) at a time. If the pipeline becomes congested then you have slowness, just like a traffic jam at a toll booth.

[brjphoto]

cjoconn22: It's all connected. The "system" that is housing the website service (including functionality of uploading, downloading and displaying pages and images) is right now sluggish due to what I understand to be a backlog resulting from an earlier technical issue. It goes back to the "pipe" theory and you can only get so much traffic through a connection (that includes uploading and downloading) at a time. If the pipeline becomes congested then you have slowness, just like a traffic jam at a toll booth.

Not that I don't believe you, but I would like to hear that from a smugmug employee. Also, it would be great if we could get an "All Clear" when the backlog has been thinned out. I need to send out email notification that client photos have been posted, but I'm not going to do that until that site is up to full speed.

[badfish]

The past two days of me being on my site has been painful due to the slowness. My galleries take at least a minute to load (there aren't that many and they are not that big), and now I upload one image (approx 3.3 meg in size) and it still isn't done processing after 5 minutes! I have noticed this getting worse over the months and certainly not a feature I enjoy putting up with...

[RBrogen]

Not that I don't believe you, but I would like to hear that from a smugmug employee. Also, it would be great if we could get an "All Clear" when the backlog has been thinned out. I need to send out email notification that client photos have been posted, but I'm not going to do that until that site is up to full speed.


BRJPhoto: I understand, and SM Employees "Andy" has said this in previous posts in this thread. All I'm trying to do is lighten the load for them having to repeat themselves a thousand times while also trying to fix the problem. It is a community effort.

[Andy]

The past two days of me being on my site has been painful due to the slowness. My galleries take at least a minute to load (there aren't that many and they are not that big), and now I upload one image (approx 3.3 meg in size) and it still isn't done processing after 5 minutes! I have noticed this getting worse over the months and certainly not a feature I enjoy putting up with...Hi, can we have your site link please? Thanks!

[badfish]

Hi, can we have your site link please? Thanks!

photography.robloeber.com

Now the picture I just uploaded isnt showing at all.

OK, sorry now the processing image is back. going on 10 minutes.

Edit again, now the gallery says empty again.

[Andy]

photography.robloeber.com

Now the picture I just uploaded isnt showing at all.

OK, sorry now the processing image is back. going on 10 minutes.
and how about http://photography.robloeber.com/

[Andy]

photography.robloeber.com

Now the picture I just uploaded isnt showing at all.

OK, sorry now the processing image is back. going on 10 minutes.

Edit again, now the gallery says empty again.
Yes folks, there is a queue tonight. Images WILL process please have patience. It's gonna take a while. We're sorry.

[badfish]

Just busy for a bit, we have your uploads and they'll process, promise :D

Lots of folks uploading right now.

As an IT professional I hate hearing this from end users but in this case I must say...Isn't time to add more capacity/horsepower? Seems like there is room for improvement! :D

[bandgeekndb]

Andy, should general slowness still be a problem? I'm not doing any uploading, just checking out my site. Really slow.

I have a request in with heroes, is that my best bet, or do you know of any residual slowness besides image processing?

Thanks,
Nick

[JMontes]

Wow, thanks for this post. I thought I was alone and crazy. I have been slow for days, it's been really painful. So just about 30 minutes ago things were going fine, pages loading relatively fast. So about 15 minutes ago I loaded a small, 141kb image and it's still processing. I can't access it. I was also unable to upload via the "send to smugmug" tool. I did it through the web browser.

I'll sit tight as it looks like you guys are working on the issue.

[Chromy]

Been noticing the site is slow for a few days and finally got around to checking the forum to see if there were any updates. Looks like you isolated an issue and implemented a fix... however, before I read through to the end, I tried some of the troubleshooting steps from the begining. I've attached a screenshot of the speedtest.net results for San Jose (I could get to San Fran fine).

I noticed that you guys are hosting the service for San Jose... wondering if this coincides with when people noticed a drop in performance or if you guys have been hosting this for a while.

San Francisco
http://www.speedtest.net/result/466585814.png

Los Angeles
http://www.speedtest.net/result/466586661.png

[tenjin]

I know its been said that there is indeed a backlog
i am a new user to smug (just signed up today)

i see there is still some requests for sites

Not sure on speed, i havent been able to get much uploaded

but going on well over an hour for some images to process i do belive

http://tenjin.smugmug.com

if its usefull cool, if not, oh well, just hopefully i get a better taste for smug later ....

first impression is a bit off ;)

[Xandertures]

I have been having major site speed issues for over a week now. This is happening to me on several different computers on several different network providers. I've received complaints from quite a few clients and it's beginning to become a large issue to me. A large percentage of the time I can not upload my photos, apply watermarks and customize galleries with any sort of reasonable speed, and sometimes it's unsuccessful all together. I've stuck it out for a year now, but it's growing increasingly old.

[mlee]

...and it's slow again...


# traceroute www.smugmug.com
traceroute to www.smugmug.com (208.79.45.23), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.890 ms 0.741 ms 0.740 ms
2 10.105.0.1 (10.105.0.1) 12.613 ms 7.919 ms 7.415 ms
3 static.unknown.charter.com (96.34.96.134) 7.814 ms 9.099 ms 8.067 ms
4 static.unknown.charter.com (96.34.100.1) 14.017 ms 14.548 ms 13.617 ms
5 te-3-2.car1.LasVegas1.Level3.net (4.71.176.25) 19.051 ms 18.756 ms 20.262 ms
6 ae-4-4.ebr1.LosAngeles1.Level3.net (4.69.133.110) 33.597 ms 53.213 ms 35.555 ms
7 ae-81-81.csw3.LosAngeles1.Level3.net (4.69.137.10) 30.681 ms 35.834 ms ae-91-91.csw4.LosAngeles1.Level3.net (4.69.137.14) 24.221 ms
8 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 35.132 ms 37.511 ms 35.653 ms
9 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 33.835 ms 34.955 ms 35.656 ms
10 ae-63-63.csw1.SanJose1.Level3.net (4.69.134.226) 41.289 ms 43.666 ms 36.153 ms
11 ae-13-69.car3.SanJose1.Level3.net (4.68.18.5) 33.842 ms 36.394 ms 32.945 ms
12 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 35.457 ms 34.755 ms 35.941 ms
13 lb1.smugmug.net (208.79.45.41) 30.500 ms 24.686 ms 25.929 ms
14 lb1.smugmug.net (208.79.45.41) 26.281 ms !H 27.155 ms !H 26.004 ms !H

[DJKennedy]

My site is slow to load too.

Its so slow, smugbrowser cant connect and retrieve the tree.

Greeeeeat. NOW my site is down all together. :huh :dunno

Sigh.

Now at least its in read only mode but I was about to upload some photos.

[Motophotog]

OH NOZZZ i'zz brokey again. :huh

[jinspin]

I am also getting tired of slowness and now it looks like smugmug is down again for 2nd time today. It is getting old and I have actual customers viewing my website. I am actually thinking about switching esp since there is no packages. Photoshelter? others? Pros cons anyone?

...and it's slow again...


# traceroute www.smugmug.com (http://www.smugmug.com)
traceroute to www.smugmug.com (http://www.smugmug.com) (208.79.45.23), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.890 ms 0.741 ms 0.740 ms
2 10.105.0.1 (10.105.0.1) 12.613 ms 7.919 ms 7.415 ms
3 static.unknown.charter.com (96.34.96.134) 7.814 ms 9.099 ms 8.067 ms
4 static.unknown.charter.com (96.34.100.1) 14.017 ms 14.548 ms 13.617 ms
5 te-3-2.car1.LasVegas1.Level3.net (4.71.176.25) 19.051 ms 18.756 ms 20.262 ms
6 ae-4-4.ebr1.LosAngeles1.Level3.net (4.69.133.110) 33.597 ms 53.213 ms 35.555 ms
7 ae-81-81.csw3.LosAngeles1.Level3.net (4.69.137.10) 30.681 ms 35.834 ms ae-91-91.csw4.LosAngeles1.Level3.net (4.69.137.14) 24.221 ms
8 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 35.132 ms 37.511 ms 35.653 ms
9 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 33.835 ms 34.955 ms 35.656 ms
10 ae-63-63.csw1.SanJose1.Level3.net (4.69.134.226) 41.289 ms 43.666 ms 36.153 ms
11 ae-13-69.car3.SanJose1.Level3.net (4.68.18.5) 33.842 ms 36.394 ms 32.945 ms
12 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 35.457 ms 34.755 ms 35.941 ms
13 lb1.smugmug.net (208.79.45.41) 30.500 ms 24.686 ms 25.929 ms
14 lb1.smugmug.net (208.79.45.41) 26.281 ms !H 27.155 ms !H 26.004 ms !H

[Motophotog]

I am also getting tired of slowness and now it looks like smugmug is down again for 2nd time today. It is getting old and I have actual customers viewing my website. I am actually thinking about switching esp since there is no packages. Photoshelter? others? Pros cons anyone?

These posts dont get anywhere really. Since this is a SUPPORT forum.

Anyway... just letting people know they're not alone. I had 4 windows uploading, and those galleries finished uploading slowely. But cannot continue.

[Scott McLeod Photo]

Andy, just take a little more time and fix it the first time. This on off on off, is much worse than a longer single outage.

[zacHer0]

Our Operations Engineers are looking into the continued problems. Thanks for your patience while we check.

[NikonGirl]

I just spent the last hour adding captions to a gallery of over 100 photos (each caption different). When I hit save, I got the "site down' message! I hit the browser's back arrow and my captions are still there. I'm crossing my fingers I won't have to retype everything again.

My timing was really bad on this one. Now I just wait until the site is up again. *Yawn*

[jenleephotography1]

i took a few hours break and tried again and nothing has changed. i can't wait any longer, i'm going to have to re-upload on another site like shutterfly or something for the time being. ugh

[Chris O]

I almost forgot what I did before SmugMug haha. Luckily with it being so close to Mothers Day, people want to give some photos as gifts... so they will order them no matter how inconvenient it is. Hopefully it doesn't hurt sales.

"Just write down the file names of the photos you want, and in what size and finish." *sigh*

[VadimOm]

I am actually thinking about switching esp since there is no packages. Photoshelter? others? Pros cons anyone?

I'm thinking not switching but establishing redundancy - hosting everything I have on here with somebody else in parallel. Considering how inexpensive it is nowadays I'm surprised I haven't thought of this earlier.

[W.W. Webster]

Is SmugMug down again? :dunno

Seems so from here. Can anyone please confirm?

[brjphoto]

Is SmugMug down again? :dunno

Seems so from here. Can anyone please confirm?

Sure. Many of us can confirm.

Don't worry. They expect full service to resume shortly. Sorry!

[W.W. Webster]

Is SmugMug down again? :dunno I can answer my own question - it is!

[W.W. Webster]

Don't worry.Never do, these boys are good - they'll be working their tails off! :thumb

[brjphoto]

I can answer my own question - it is!

Yeah, we've gone from Temporary Difficulty to Temporary Service Interruption. That's a first for me.

[Chris O]

Yeah, we've gone from Temporary Difficulty to Temporary Service Interruption. That's a first for me.

It's definitely a loyalty stress test for sure. At least it's the middle of the night and no sane client will be ordering prints. And yeah, this is the first full outage I've seen.

[cjoconn22]

It's definitely a loyalty stress test for sure. At least it's the middle of the night and no sane client will be ordering prints. And yeah, this is the first full outage I've seen.

I wouldn't be so sure. It's not the middle of the night on the West Coast... Prime time for a lot of people who get their internet relaxation time before bed.

Not to mention night owl photogs like me who are most productive at night who finally got the motivation to overhaul his portfolio on smugmug only to find sluggish service and then complete downtime! :dunno

Can't say I can be too angry though, the previous awesome service has created a buffer...but lets see how long it lasts :)

[brjphoto]

I think tomorrow, at work, when my boss asks me why I am so slow I'm gonna say, "Sorry Boss, I had some dependencies that cascaded."

I have no idea what it means, but neither will he. He won't be able to argue with me.

That's a line I'm going to use for sure.

http://smugmug.wordpress.com/

[Chris O]

I think tomorrow, at work, when my boss asks me why I am so slow I'm gonna say, "Sorry Boss, I had some dependencies that cascaded."

I have no idea what it means, but neither will he. He won't be able to argue with me.

That's a line I'm going to use for sure.

http://smugmug.wordpress.com/
:rofl

[com3]

TheBrady: I've been on SM for over a year and this only the 2nd really big issue I've experienced and no site/service is available 100% of the time. The differentiator, and one of the huge selling points of SM to me was and is the incredible support team they have. You can rest easy knowing you invested in a great service.


a BIG plus one to that!

[com3]

It's definitely a loyalty stress test for sure. At least it's the middle of the night and no sane client will be ordering prints. And yeah, this is the first full outage I've seen.


i think this is the 4th or 5th time i've seen full service outage...but i've been a smugmugger for several years now. this is definately the LONGEST outtage...

i feel bad for all you guys that are so dependant on it... 99% of my biz is on my own site (4theriders) that i created myself and host elsewhere... smugmug (seppes.com) is pretty much just where i upload "highlight" shots and do all of my printing from. it's simply an annoyance for me for the most part.

i must say though, having tried flikr and all them other photo hosting sites, occassional downtime on smugmug is WELL worth it. when it's running slow like it has the last few days, it pisses me off, i won't lie...i'd MUCH rather see the site go down completely for an hour then be back up 100% than see it running at ~10% or normal speed...

but in the long run, i KNOW that the smugvelopers/smugwizards/smugsupport will be at FULL BOOGIE making sure their customers are satisfied and up and running again ASAP.

thanks guys, for all your hard work!

[richW]

Sorry the site is back down. :(

Don and the Op's Team are working on the issue.

http://smugmug.wordpress.com/2009/05/05/5409-site-offline/

[jenleephotography1]

I almost forgot what I did before SmugMug haha. Luckily with it being so close to Mothers Day, people want to give some photos as gifts... so they will order them no matter how inconvenient it is. Hopefully it doesn't hurt sales.

"Just write down the file names of the photos you want, and in what size and finish." *sigh*

haha, yup that is what I am doing tonight..

[com3]

I think tomorrow, at work, when my boss asks me why I am so slow I'm gonna say, "Sorry Boss, I had some dependencies that cascaded."


:rofl :rofl :rofl :rofl

[Baldy]

Can't say I can be too angry though, the previous awesome service has created a buffer...but lets see how long it lasts :)Thanks for the kind words but it's been a rough several days in SmugMug land and we're embarrassed.

The growth of our site keeps defying me. In the months after Christmas when the economy was in such a shambles and so many photo sites were experiencing big declines in traffic, this is what happened to us:

http://s3.amazonaws.com/smug/smugmug-compared.jpg

Not complaining and no excuses, we just weren't prepared for a surge like that at a time like this.

(And what I didn't post is we're up to 37 page views per person per visit. Yeow. What are they doing? I hope buying photos from you. Shutterfly is slightly ahead of us in visitors but only 6.5 page views/visit.)

[Chris O]

Call me a cup half full type guy. But with it generating so much traffic/revenue, that only means more money to hire better/more programmers, and better reliability in the future.

[cjoconn22]

Call me a cup half full type guy. But with it generating so much traffic/revenue, that only means more money to hire better/more programmers, and better reliability in the future.

I want SmugMug's reliability to be redundant, repetitive, redundant, and reliable

[Spreebot]

OR..it's just now 8pm here in Hawaii...Prime time for photo viewin' and I have even more people calling me than I did a few hours ago...Wish everyone would go back to work :)

C'mon SUPER HEROES!!

and just my 2 cents for all those getting down on the super heroes...GIVE THEM A BREAK! :clap :barb

I wouldn't be so sure. It's not the middle of the night on the West Coast... Prime time for a lot of people who get their internet relaxation time before bed.

Not to mention night owl photogs like me who are most productive at night who finally got the motivation to overhaul his portfolio on smugmug only to find sluggish service and then complete downtime! :dunno

Can't say I can be too angry though, the previous awesome service has created a buffer...but lets see how long it lasts :)

[brjphoto]

Well, we are back to limited access. My site is now read-only. I can't log in, but at least I can view my site and the page loads are fast. No delays as I browse. It's a start. At least they are making progress.

OR..it's just now 8pm here in Hawaii...Prime time for photo viewin' and I have even more people calling me than I did a few hours ago...Wish everyone would go back to work :)

C'mon SUPER HEROES!!

and just my 2 cents for all those getting down on the super heroes...GIVE THEM A BREAK! :clap :barb

[Chris O]

Yeah mine is back up in read-only, and it is MUCH faster than it was before. It's a night/day difference for me.

I'm just wanting to be able to edit prices before the client wakes up and gets my email haha.

[davidweaver]

Call me a cup half full type guy. But with it generating so much traffic/revenue, that only means more money to hire better/more programmers, and better reliability in the future.

That's not really true. I can't speak for SM but I do watch the industry and, as a whole, it is suffering a decline in purchases and a few of the big boys, SM included, are also seeing increases in uploads and views.
If you are doing ad sales with views then you are stuck in a declining revenue model with an increase in costs. Not a good thing.
A subscription pay model will work if well designed and only the SM folks know about that. I would be interested to know if SM customers are more likely to buy stuff than users of Flickr and other sites.

SM appears to stay very lean and very pro-active, which will help it through the bad economic times if they are smart and a bit lucky in the company financial arena - which I think they are. I'm guessing (based upon large corporate experience with Akamai) that the Akamai move is a substantial strategic cost savings move for SM.

Overall, there will be more consolidation in this industry. Consolidation of labs have been going on for a few years, Kodak Paper and the Kodak processing biz is now under the Fuji corporate umbrella. Photo sharing sites are leaving and their customers are being taken over by others in the industry.

Everything I hear and read about SM makes me glad that I'm a customer.

[Chris O]

Did they fix it? Things work now, and my site is MUCH faster than before.

[TheBrady]

I'm able to log in now, site is speedy. Looks promising. Everything I uploaded earlier just popped up. (it wasn't there minutes ago)


Also just uploaded a shot, went up in about a minute. Service restored!!!

[DJKennedy]

I'm able to log in now, site is speedy. Looks promising. Everything I uploaded earlier just popped up. (it wasn't there minutes ago)


Also just uploaded a shot, went up in about a minute. Service restored!!!

I concur, mine is back too - Thanks SM team!

I uploaded some photos but due to a backlog I suppose they are taking some time to show up in the galleries, but when I go to see the upload log, I just get a blank white screen ? Oh well, I was able to upload and Im sure they will arrive at some point (soon I hope).

May have spoke too soon....seems to be slow now. <shrug> it'll work out.

[wxwax]

Thanks for working late, kids. :thumb

[TheBrady]

I concur, mine is back too - Thanks SM team!

I uploaded some photos but due to a backlog I suppose they are taking some time to show up in the galleries, but when I go to see the upload log, I just get a blank white screen ? Oh well, I was able to upload and Im sure they will arrive at some point (soon I hope).

May have spoke too soon....seems to be slow now. <shrug> it'll work out.

Yeah, looks like they are just now bringing it all back up. It was very snappy, then it became sluggish for me again. But now its running pretty well again.

I expect over the next few hours it will be up and running, but might have a few hiccups. Hopefully with all the growth SM has been seeing they get some new hardware ordered ;)

[DJKennedy]

Im now able to view my upload log - doesnt indicate that I u/l anything...

[Baldy]

That's not really true. I can't speak for SM but I do watch the industry and, as a whole, it is suffering a decline in purchases and a few of the big boys, SM included, are also seeing increases in uploads and views.
If you are doing ad sales with views then you are stuck in a declining revenue model with an increase in costs. Not a good thing.
A subscription pay model will work if well designed and only the SM folks know about that. I would be interested to know if SM customers are more likely to buy stuff than users of Flickr and other sites.

SM appears to stay very lean and very pro-active, which will help it through the bad economic times if they are smart and a bit lucky in the company financial arena - which I think they are. I'm guessing (based upon large corporate experience with Akamai) that the Akamai move is a substantial strategic cost savings move for SM.

Overall, there will be more consolidation in this industry. Consolidation of labs have been going on for a few years, Kodak Paper and the Kodak processing biz is now under the Fuji corporate umbrella. Photo sharing sites are leaving and their customers are being taken over by others in the industry.

Everything I hear and read about SM makes me glad that I'm a customer.Hey David,

That's pretty insightful. We're so focused in our own little world I don't know a lot about our competitors, but we've said publicly that Amazon is a very crucial partner for us. We receive 40% of our images for the week on Sunday nights and huge traffic on Mondays. Without Amazon EC2 to process the images where we can spin up more instances of image processors without owning iron and steel that sits idle and draws power and data center space the rest of the week, we'd have to have very different pricing. I don't see how we'd do video at all.

We view Akamai as an investment and we take a deep breath when we see the bill each month.

We see a lot of really clever companies like Flickr dazzle us technically, but getting it financially squared away is a much bigger challenge. Shutterfly seems to have it figured out, whcc, Bay Photo, Mpix, us, but beyond that I'm not sure if any others really do.

[darryl]

We see a lot of really clever companies like Flickr dazzle us technically, but getting it financially squared away is a much bigger challenge.

Hi Baldy -- long time no see. :}

Psh. How is Flickr technically dazzling?

Everytime I look at that site I get really angry, because it is *SO FREAKING HARD TO JUST VIEW PHOTOS* on it. Their awful layout drives me mad, and it's a damn shame because there are so many great photos there, including the awesome and new White House photostream.

But technically? What do they have that SmugMug doesn't? Mapping? I guess it's a touch friendlier. Better tagging? Yes, oh god yes. (Yes yes, apparently Dev is working on this. Hooray. :-)

But API-wise, I don't think they've got much on you.

The biggest thing they've got is community and eyeballs. Their userbase is huge, and likes to comment. So I guess that's good for ad revenue, but yeah, I don't really think people looking at photos really want to click on ads. Especially if they're looking at personal photos.

[Andy]

Call me a cup half full type guy. But with it generating so much traffic/revenue, that only means more money to hire better/more programmers, and better reliability in the future.
Exactly - which we've been doing. Do you know we have 46 employees now? That we went up to 10 Sorcerers (which is more than double in the last 12 months)? :D

[TalkieT]

It's definitely a loyalty stress test for sure. At least it's the middle of the night and no sane client will be ordering prints. And yeah, this is the first full outage I've seen.

Middle of the night?

SMugmug is used by more than just US based people!

(Sorry, touched a nerve there - it seems even Smugmug themselves often forget about the rest of the world)

Cheers - N

[Dennis]

Hi smugmug team ...

FWIW, yesterday during the time that many were having problems with slow speed (viewing galleries, not just uploading), when I tested my connectivity using http://speedtest.net to the smugmug hosted destination, I would frequently get total failures. It would not even get past the ping latency test to then continue to the down/up speed tests. When it did work I was seeing only sporatic bursts with speeds of a few hundreds of Kbps. During that same time my connectivity to all other west coast speedtest.net destinations was normal. I tested this speed from a residential AT&T DSL line and also from a commercial, broadband testing lab based DS3 with the same results (both originated in Alabama) ..

When the browsing and uploading at smugmug cleared up last night, the connectivity to the smugmug hosted speedtest.net destination also returned to normal from these locations.

I thought it might be helpful to you to correlate the smugmug services problems yesterday with the smugmug hosted speedtest.net services.

Dennis

[Andy]

(Sorry, touched a nerve there - it seems even Smugmug themselves often forget about the rest of the world)
No, that's not possible, as we have clients from all over the world, and we have people emailing us for help from all continents, the seven seas, and everywhere.

[Andy]

I thought it might be helpful to you to correlate the smugmug services problems yesterday with the smugmug hosted speedtest.net services.

Dennis
thx Dennis!

[Phyxius]

I am also getting tired of slowness and now it looks like smugmug is down again for 2nd time today. It is getting old and I have actual customers viewing my website. I am actually thinking about switching esp since there is no packages. Photoshelter? others? Pros cons anyone?

Wow, a website goes down or in read only mode for a couple hours and it's time to abandon ship? :scratch I've only been with smugmug for about 2.5 years, but the problems have been so small that they're basically non-existent. Yeah, it's inconvenient that there's a delay being caused. I have 27 galleries to upload to another pro's account for some fundraiser work we did, but c'est la vie...these things happen. The level of service from smugmug is unparalleled.

[Phyxius]

:D I just uploaded some photos...DANG that's fast. :clap

[NikonGirl]

Hey, the site is really fast now. Thanks for working late to get it back to speed.

The problem I had earlier with my captions, I just clicked on save when the site was back up again and it saved everything. Thank goodness! I sure didn't want to type all those captions again.

Thanks for the great service!

[Motophotog]

Agreed Phyxius. I am so far behind in my uploading from crapcast... it doesnt matter anyway. :ivar

Great job guys. Thanks again!

[DJKennedy]

So what happened to the photos of mine that I uploaded last night?

It was only two photos but I uploaded them into 4 galleries - so basically 4 photos gone.

[Chris O]

Thanks for working until it's fixed! I know a lot of companies would have put it off until the next business day. Definitely saved me from a loss of sales today.

[jfriend]

So what happened to the photos of mine that I uploaded last night?

It was only two photos but I uploaded them into 4 galleries - so basically 4 photos gone. Most uploaders (maybe even all) were not working for a couple hours last night. Depending upon the uploader, it might have either shown you an error or made you think they uploaded successfully when they didn't. See here (http://www.dgrin.com/showthread.php?t=129652) for some of the discussion about it.

[Phyxius]

So what happened to the photos of mine that I uploaded last night?

It was only two photos but I uploaded them into 4 galleries - so basically 4 photos gone.

Check your upload log - http://www.smugmug.com/homepage/uploadlog.mg (if you're already logged in, otherwise log in first and click the link or access the log via your control panel). You can see if there were any errors and which files didn't upload.

[jfriend]

Check your upload log - http://www.smugmug.com/homepage/uploadlog.mg (if you're already logged in, otherwise log in first and click the link or access the log via your control panel). You can see if there were any errors and which files didn't upload. During the upload outage last night, nothing was going to the upload log. One can look, but it wasn't a help last night.

[Baldy]

Hi Baldy -- long time no see. :}

Psh. How is Flickr technically dazzling?

Everytime I look at that site I get really angry, because it is *SO FREAKING HARD TO JUST VIEW PHOTOS* on it. Their awful layout drives me mad, and it's a damn shame because there are so many great photos there, including the awesome and new White House photostream.

But technically? What do they have that SmugMug doesn't? Mapping? I guess it's a touch friendlier. Better tagging? Yes, oh god yes. (Yes yes, apparently Dev is working on this. Hooray. :-)

But API-wise, I don't think they've got much on you.

The biggest thing they've got is community and eyeballs. Their userbase is huge, and likes to comment. So I guess that's good for ad revenue, but yeah, I don't really think people looking at photos really want to click on ads. Especially if they're looking at personal photos.Well, back in the day when the founders were still there they really did some nice things. I'd love to have forums integrated like they do with groups, the interestingness search and a few other things like favorites. But their center of gravity was getting traffic, which they did well, and we kept looking at financial data to help guide our decisions. Sometimes that meant doing less traffic-generating stuff, but it secured our future.

[RBrogen]

SM Superheros: there is still very long timers waiting for photos to process. I've read back a bit more and still don't have a definitive ETA on when all of the is going away and the length of time this is continuing is really becoming an issue. I know you are working on resolving the issues but when will it go away for good?

Thanks

[Baldy]

I know you are working on resolving the issues but when will it go away for good?

ThanksWe thought we were gonna make it go away for good last night... We'd love nothing more than to give an ETA, and alas.

[Andy]

SM Superheros: there is still very long timers waiting for photos to process. I've read back a bit more and still don't have a definitive ETA on when all of the is going away and the length of time this is continuing is really becoming an issue. I know you are working on resolving the issues but when will it go away for good?

Thanks
The queue's caught up so if you have photos you thought were uploaded, it could have been when we were gakking late last night. Check your log

http://www.smugmug.com/homepage/uploadlog.mg?type=all

And reupload as needed. I'm very sorry :(

[RBrogen]

The queue's caught up so if you have photos you thought were uploaded, it could have been when we were gakking late last night. Check your log

http://www.smugmug.com/homepage/uploadlog.mg?type=all

And reupload as needed. I'm very sorry :(

Thanks for the reply Andy. I uploaded about an hour ago a single 4.5MB file so it isn't related to last nights backlog. The upload went as fast as I would have expected but the "Picture Processing" stayed for just about the entire time as I got fed up and went to do an errand. It was available when I got back. Any thouhgts?

[Andy]

Thanks for the reply Andy. I uploaded about an hour ago a single 4.5MB file so it isn't related to last nights backlog. The upload went as fast as I would have expected but the "Picture Processing" stayed for just about the entire time as I got fed up and went to do an errand. It was available when I got back. Any thouhgts?
Nope, sorry. Let us know if it happens again.

[cabbey]

Thanks for the reply Andy. I uploaded about an hour ago a single 4.5MB file so it isn't related to last nights backlog. The upload went as fast as I would have expected but the "Picture Processing" stayed for just about the entire time as I got fed up and went to do an errand. It was available when I got back. Any thouhgts?

Sorry Randy, according to your upload log that image took about 20 minutes to process. Looking at the photos uploaded just before/after it by other users, they processing in < 20 seconds. I'd guess your image hit some sort of a failure in the rendering the first time through and had to be redone. Just bad luck that your first test after yesterday's outage happened to hit a rendering glitch and require a second attempt. :dunno

[RBrogen]

Thanks Cabby/Andy for replying. I'll keep an eye on it and let you know if I have any further issues.

[81dollar]

anyone still having issues with site speed? I've tried various galleries and browsing still seems incredibly slow... i know the all clear was given, hopefully I'm not the only one with speed issues?

smugmug.com, Andy's Moonriver site, popular photos, photo community, etc. are all slow...

:dunno

[TalkieT]

anyone still having issues with site speed? I've tried various galleries and browsing still seems incredibly slow... i know the all clear was given, hopefully I'm not the only one with speed issues?

smugmug.com, Andy's Moonriver site, popular photos, photo community, etc. are all slow...

:dunno

I haven't interactively checked, but my monitoring software shows me the average load times for my site have suddenly tripled in the last 90 minutes.

Oh dear.

Cheers - N

[kluau88]

The site seems very very slow at the moment :(

[com3]

anyone still having issues with site speed? I've tried various galleries and browsing still seems incredibly slow... i know the all clear was given, hopefully I'm not the only one with speed issues?

smugmug.com, Andy's Moonriver site, popular photos, photo community, etc. are all slow...

:dunno


a lil bit. i just uploaded a dozen or so shots a few mins ago and it really hangs up on "checking photo" when using the simple uploader....and i only used the simple uploader because send2smugmug kept failing on me.

The Woman told me that a few weeks ago, she was trying to show a potential client some photos on the site but it was loading so slowly that they had to give up. :dunno

speeds are slow, for sure, but not crawling like they were 1, 2 and 3 days ago.

[kiz5]

At least its slow for you guys!

I just had the scare of my life. It said that I had no photos in my gallery!

It loaded now, but that really had me panicking, and pressing refresh only to get the same result for 3 minutes!

[Newsy]

At least its slow for you guys!

I just had the scare of my life. It said that I had no photos in my gallery!

It loaded now, but that really had me panicking, and pressing refresh only to get the same result for 3 minutes!

Was slow earlier - there was a "burp" in the system and a red box message was showing about problems - is fast now.

However, several images I uploaded today have vanished from their gallery though it appears they are still somewhere as external links in a forum are still working.

.

[PBolchover]

However, several images I uploaded today have vanished from their gallery though it appears they are still somewhere as external links in a forum are still working.

If you can find the images in your upload log, then you can click on them to get to them in their gallery.

[Newsy]

If you can find the images in your upload log, then you can click on them to get to them in their gallery.

They're back.... found their own way home. :D

[David-Stallard]

Been slow on and off for about a week, just browsing the 'todays favorites' it stops then starts loading the thumbnails, hover over a photo to rank it, box appears but no red or green thumbs, then both red go to another page etc etc. . . . starting to get a little annoying now.

.DAVID.

[cptkoi]

I monitor my own smug site and have been for some months, its monitored by a third party (Pingdom) with test servers around the globe.

You can see what's been going on here;

http://www.pingdom.com/reports/8vj8n38icnhw

Click on the 'view history' links against the different monitors, sure makes for interesting reading.

H

[picturegirl]

I was beginning to wonder if something was wrong with my computer because of the slow uploads to my site. I am in the process of uploading 252 pics, I keep checking the gallery and it is only uploading about 20 or 25 pics an hour, at this rate it will take all day for the pics to upload. :dunno :(:

[SteveM]

I was beginning to wonder if something was wrong with my computer because of the slow uploads to my site. I am in the process of uploading 252 pics, I keep checking the gallery and it is only uploading about 20 or 25 pics an hour, at this rate it will take all day for the pics to upload. :dunno :(:
Hmm. The site slowness issues should be resolved and SmugMug should be back to screaming fast for everyone thanks to much sleep deprivation from our CEO and Chief Geek!

It sounds like you're likely experiencing other troubles, possibly connection related. Can you start by running a test or two for us?

Go here:
http://smugmug.speedtest.net

We are the Yellow San Jose star. Please choose that server and begin the test. Let us know what the results are.

[W.W. Webster]

Let us know what the results are.http://www.speedtest.net/result/467988698.png


That's about as good as it gets for me! :thumb

[com3]

http://www.speedtest.net/result/467988698.png


That's about as good as it gets for me! :thumb


i think you might win for "distance from server" :rofl

[Rico79]

I'm using the SmugMug Gallery Copier tool - and I still get an error - crashes after every 2 pictures it uploads. This has been consistent for the past 3 days.

I have also contacted the tool developer and according to my logs, nothing appears abnormal other than the SmugMug server issues.

I have tons of pictures to upload for customers and running out of patience.

Thank you.


Hmm. The site slowness issues should be resolved and SmugMug should be back to screaming fast for everyone thanks to much sleep deprivation from our CEO and Chief Geek!

It sounds like you're likely experiencing other troubles, possibly connection related. Can you start by running a test or two for us?

Go here:
http://smugmug.speedtest.net

We are the Yellow San Jose star. Please choose that server and begin the test. Let us know what the results are.

[ark22]

For Now It Seems The Site Is Super Fast.

[pengrus]

Reporting from China, I am surprised that the speed of Smugmug is far faster than flickr. I am now using Smugmug as my primary photography site.

I thought flickr has a global presence, thus will be faster, but no, smugmug is MUCH FASTER! The photo loading on flickr takes 10 seconds, and smugmug only take 2 seconds.

Also I noticed Firefox loads smugmug much faster than IE, not sure why.

Thank you Smugmug!