Any Issues with Smugmug?

[Souwalker]

Getting into www.smugmug.com (http://www.smugmug.com) is taking a long time as well as via my domain name. Once I'm in, accessing my galleries is basically impossible. Any maintenaine work gong on?

I have not issues whatsoever accessing other web sites.

Rgds
Pat

[Andy]

Getting into www.smugmug.com (http://www.smugmug.com) is taking a long time as well as via my domain name. Once I'm in, accessing my galleries is basically impossible. Any maintenaine work gong on?

I have not issues whatsoever accessing other web sites.

Rgds
PatYeah it's being looked at right now. Sorry for the hassle folks. Our engineers are on it.

[Souwalker]

Yeah it's being looked at right now. Sorry for the hassle folks. Our engineers are on it.

Thanks Andy :thumb

[RogersDA]

Yeah it's being looked at right now. Sorry for the hassle folks. Our engineers are on it.Thanks for response!

[timnosenzo]

FYI, it's totally down for me.

[timnosenzo]

And the pictures on the top of DGrin aren't loading, which is never a good sign! :D

[davisphotos]

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request. Reference #3.67e434d.1241135255.592cb1



for davisphotos.smugmug.com

[darryl]

Again. SmugMug has officially stated that their status page is here:

http://smugmug.wordpress.com/

And yet, no update.

I shouldn't have to dig around in the forums to get confirmation that the server is down and it's not a problem on my end, or my ISP's, nor should anyone else.

Again, sorry to harp on this, but Don's publicly complained about Amazon's communications (http://blogs.smugmug.com/don/2008/02/15/s3-outage-we-werent-affected/") (which they fixed), so I'm complaining about SmugMug.

[Andy]

Again. SmugMug has officially stated that their status page is here:

http://smugmug.wordpress.com/

And yet, no update.

Darryl: give me a few minutes to post, wouldya? It's there now, but my first duty is to understand the issue, and then post something.

It's only been a few minutes since the site issue and then I posted to the blog.

And yes, I will post an update in a new posting when there's all clear.

[Andy]

Darryl: give me a few minutes to post, wouldya? It's there now, but my first duty is to understand the issue, and then post something.

It's only been a few minutes since the site issue and then I posted to the blog.

And yes, I will post an update in a new posting when there's all clear.
http://smugmug.wordpress.com/2009/04/30/043009-out-of-read-only-mode/

[darryl]

Thanks Andy, although to be fair, I gave you a whopping... 16 minutes! :-}

(04:36PM: Your reply to Souwalker, 04:52PM: My whining)

One other benefit of keeping up with the page, you get to point at it and say: "Look how responsive we are! Look how quick we get things back and running!"

"Look how after a database server crash we think everything's running fine and we double-check to make sure and then we come back and verify that they are..." Ooops. :-O

Follow-up posts after the fires are out would be appreciated too. Detailed post-mortems even more so, but I'd be happy with a simple, "Yup, we double-checked and our highly redundant database performed as expected."

[Andy]

Thanks Andy, although to be fair, I gave you a whopping... 16 minutes!

During said 16 minutes I'm allowing OPS to fix the problem and not waste so much time on me. I'd rather have shorter read only and a few minutes longer in posting to the blog. But I promise you we're all thinking about the status updates blog and we post.

Thank you.

[Sheaf]

We are having problems again. Sorry! Updates as we get more info.

We believe the problem is with our latest release, a few hours ago. Still digging into the details.

[Andy]

We are having problems again. Sorry! Updates as we get more info.

http://smugmug.wordpress.com/2009/05/01/43009-read-only-mode-again/