Smugmug slow to load?

[ochong]

I have been seeing major slowdowns since yesterday sometime. I've tried a traceroute and ping to my domain, but everything looks fine there. I am on Verizon FIOS out of MA.

I have a Line Quality test running right now...
http://www.dslreports.com/testhistory/926065/4ca9a

[mlee]

I've been seeing the same slowness since about yesterday afternoon.

Both Charter Cable at home and an AT&T 3G card.

Here's the line quality test from Charter:

http://www.dslreports.com/linequality/nil/2514797

Mike

[Vrungel]

Hi,
this has beem plauging me for a bit, but at first I dismissed it as possibly temporary problems but now it's over the top. My web site on smug is *very* slow to access, I tried from my work where I have super fast connection and from my home where most of the sites are loading faster then smugmug. I'm on the Mac and I have tried both Safari and Firefox, both exhibit the same problem.

At first I though it may be my customization taking the toll but then I noticed that I expierence same delays when dealing with smugmug back end forms as well, suchs as gallery arrangements, gallery options, creating new categorires and subcategories etc. Even my uploading from LR2 which used to be pretty fast now is terribly slow. Quite often I get failuers dues to time out or error like servert didn't understood my request.

Any idea what is going on?
Why saving gallery options optiosn now takes up to a minute?
Anybody else experience slowdowns ?
Was my account downgraded to second level citezen somehow and now all requesta are been throttled? (t sure feels that way)

Please look at this at your nearest opportunity.

:bow

PS. Here is what I often get :

"Bad Request

Your browser sent a request that this server could not understand.
Reference #7.2d4f32d0.1240797057.0"

yet, if I hit "Refresh" on that page it loads just fine.

[RKnecht]

Lately I have been experiencing some pretty lethargic speeds while surfing my site. A few customers also mentioned it to me. Is this just due to excessive traffic or server issues?

[sskoutas]

I'm not getting any errors yet, but I concur... my smug is very, very slow this evening.

[duren]

My Smugmug is slow here too.

I'm not getting any errors yet, but I concur... my smug is very, very slow this evening.

[gluwater]

Hi,
this has beem plauging me for a bit, but at first I dismissed it as possibly temporary problems but now it's over the top. My web site on smug is *very* slow to access, I tried from my work where I have super fast connection and from my home where most of the sites are loading faster then smugmug. I'm on the Mac and I have tried both Safari and Firefox, both exhibit the same problem.

At first I though it may be my customization taking the toll but then I noticed that I expierence same delays when dealing with smugmug back end forms as well, suchs as gallery arrangements, gallery options, creating new categorires and subcategories etc. Even my uploading from LR2 which used to be pretty fast now is terribly slow. Quite often I get failuers dues to time out or error like servert didn't understood my request.

Any idea what is going on?
Why saving gallery options optiosn now takes up to a minute?
Anybody else experience slowdowns ?
Was my account downgraded to second level citezen somehow and now all requesta are been throttled? (t sure feels that way)

Please look at this at your nearest opportunity.

:bow

PS. Here is what I often get :

"Bad Request

Your browser sent a request that this server could not understand.
Reference #7.2d4f32d0.1240797057.0"

yet, if I hit "Refresh" on that page it loads just fine. We're so sorry to hear about your viewing issues. If you recently
updated MacOSX 10.5.6 and use Safari, we have noticed that there may be
problems such as you're experiencing. For now, we suggest using Firefox
instead as a temporary workaround. It appears that Apple may have broken
something in their latest update as these errors are new and random for
the people that updated.

You can get Firefox here:
http://getfirefox.com

It's not only happening on SmugMug, but also on other sites. It's an
Apple issue that you can see here:

http://discussions.apple.com/thread.jspa?threadID=1828195&start=0
http://discussions.apple.com/thread.jspa?threadID=1828211&start=0

Oh and our CEO just blogged about this:
http://blogs.smugmug.com/don/2009/03/26/nasty-safari-bug-not-fixed-since-december/


Let us know if that helps for the time being. Thank you for your
understanding and we apologize again for the temporary inconvenience.

[pardes]

... same thing here. This is very discouraging.

Can someone check my gallery (http://pardes.smugmug.com/) for speed of loading and see if it's a problem on my end - either my Comcast connection OR something I'm doing wrong in setting up the galleries.

Thanks.

[sskoutas]

I'm running OS 10.5.6 but I'm using Firefox. Still very slow.

[Andy]

... same thing here. This is very discouraging. .
Please don't be discouraged, the interwebs sometimes have issues. I'm betting this is one of those times.

We pride ourselves on speed, and have the fastest photo sharing site on the internet, we've spend a fortune to make it so.

I'm really sorry it's slow for some of you right now. We'll see what we can do!

[sskoutas]

... same thing here. This is very discouraging.

Can someone check my gallery (http://pardes.smugmug.com/) for speed of loading and see if it's a problem on my end - either my Comcast connection OR something I'm doing wrong in setting up the galleries.

Thanks.

I just checked your gallery. I would qualify it as slow too.

[duren]

Thanks for that reply, gluwater, but I think something global is going on here. Is there some smugmugization going on here that o don't know about?

... same thing here. This is very discouraging.

Can someone check my gallery (http://pardes.smugmug.com/) for speed of loading and see if it's a problem on my end - either my Comcast connection OR something I'm doing wrong in setting up the galleries.

Thanks.

[Andy]

Thanks for that reply, gluwater, but I think something global is going on here. Is there some smugmugization going on here that o don't know about?
gluwater was specifically replying to the original poster's Safari 'bad request' bug issue. Thanks.

[sskoutas]

Please don't be discouraged, the interwebs sometimes have issues. I'm betting this is one of those times.

We pride ourselves on speed, and have the fastest photo sharing site on the internet, we've spend a fortune to make it so.

I'm really sorry it's slow for some of you right now. We'll see what we can do!

Thanks, Andy. I'm not worried. Hey, I don't know if this is at all related, but I created a new gallery tonight and I cannot for the life of me get it to "arrange" to the top of the gallery list. Look here:
http://www.halfpintprints.com/Good%20Friends,%20Good%20Times/294148
The last gallery (Michael's First Birthday) is supposed to be the first. I've used the arrange / save functions about a half dozen times and I can't get it to stay at the top of the heap.

While you're there, let me know if you think my gallery is slow from your side too. Thank you again.

[duren]

Andy,

All respect intended, could you please find out what is wrong? I am trying to upload and work with a bodybuilding contest gallery, and it is like working with molasses.

gluwater was specifically replying to the original poster's Safari 'bad request' bug issue. Thanks.

[Andy]

Andy,

All respect intended, could you please find out what is wrong? I am trying to upload and work with a bodybuilding contest gallery, and it is like working with molasses.
Hi Duren,

we are. That's why I posted. If there's something we can do we'll do it.
I'm at 37,000 feet on airplane wireless and it's quite fast for me.. so it's a likely an internet connection issue, not a smuggy issue.

We're still looking, of course!

[gluwater]

Thanks, Andy. I'm not worried. Hey, I don't know if this is at all related, but I created a new gallery tonight and I cannot for the life of me get it to "arrange" to the top of the gallery list. Look here:
http://www.halfpintprints.com/Good%20Friends,%20Good%20Times/294148
The last gallery (Michael's First Birthday) is supposed to be the first. I've used the arrange / save functions about a half dozen times and I can't get it to stay at the top of the heap.

While you're there, let me know if you think my gallery is slow from your side too. Thank you again. We're just batting a 1000 with you today aren't we. You've found a known bug. We are aware of the problem with arrange and hopefully it'll be fixed soon. Sorry for the inconvenience.

[sskoutas]

I'm at 37,000 feet on airplane wireless...

Now that's dedication. :D

[sskoutas]

We're just batting a 1000 with you today aren't we. You've found a known bug. We are aware of the problem with arrange and hopefully it'll be fixed soon. Sorry for the inconvenience.

No problem. Do you have a link about this known bug that I could read?

There's no urgency on my end.

[Vrungel]

Sounds like there are two issues at play here - one is Safari related which I heard of and can buy. Second one is general sluggishness visible in Firefox, since in this case Safari is excluded something else must be in play.

Also as I mentioned before uploading from LR2 (using plugin) is deadly slow up to the point of it timing out, this also has nothing to do with Safari.

[Andy]

Lately I have been experiencing some pretty lethargic speeds while surfing my site. A few customers also mentioned it to me. Is this just due to excessive traffic or server issues?
Could be related to what others are seeing tonight - our engineers are looking.

[gluwater]

Sounds like there are two issues at play here - one is Safari related which I heard of and can buy. Second one is general sluggishness visible in Firefox, since in this case Safari is excluded something else must be in play.

Also as I mentioned before uploading from LR2 (using plugin) is deadly slow up to the point of it timing out, this also has nothing to do with Safari. There are two unrelated issues. The Safari problem has nothing to do with the site being sluggish tonight. We're still looking into what, if anything, is slowing down the site on our end. We'll let you know more when we have something to tell :thumb.

[Andy]

Those having issues could post a traceroute, and your site name, here.

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.


To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Copy and paste the results to us in an email.

[gluwater]

Those having issues could post a traceroute, and your site name, here.

Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.


To run a traceroute on a Mac, follow the instructions here:
http://www.smugmug.com/gallery/3073291
Copy and paste the results to us in an email. I'll start:

1 * * *
2 te-2-2-ur07.elmhurst.il.chicago.comcast.net (68.86.115.209) 10.307 ms 32.384 ms 9.970 ms
3 68.87.210.21 (68.87.210.21) 24.229 ms 12.287 ms 9.707 ms
4 pos-0-0-0-0-ar01.area4.il.chicago.comcast.net (68.87.230.233) 13.203 ms 10.212 ms 11.732 ms
5 pos-0-6-0-0-cr01.chicago.il.ibone.comcast.net (68.86.90.53) 12.235 ms 12.260 ms 14.465 ms
6 xe-9-3-0.edge1.Chicago2.Level3.net (4.71.248.21) 11.725 ms 10.651 ms 12.955 ms
7 vlan51.ebr1.Chicago2.Level3.net (4.69.138.158) 11.029 ms 12.439 ms 11.485 ms
8 ae-3.ebr2.Denver1.Level3.net (4.69.132.61) 42.456 ms 41.279 ms 35.962 ms
9 ae-1-100.ebr1.Denver1.Level3.net (4.69.132.37) 36.930 ms 58.999 ms 36.457 ms
10 ae-3.ebr2.SanJose1.Level3.net (4.69.132.57) 77.918 ms 83.987 ms 73.940 ms
11 ae-92-92.csw4.SanJose1.Level3.net (4.69.134.222) 85.910 ms 83.201 ms 73.920 ms
12 ae-43-99.car3.SanJose1.Level3.net (4.68.18.197) 71.690 ms 72.281 ms 71.908 ms
13 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 72.436 ms 84.255 ms 75.420 ms
14 lb1.smugmug.net (208.79.45.41) 74.177 ms 75.959 ms 71.679 ms
15 lb1.smugmug.net (208.79.45.41) 71.928 ms !H 72.206 ms !H 71.679 ms !H

[RKnecht]

Still super slow here.

Here's my results:


C:\Users\Rich Knecht>tracert www.smugmug.com

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 10 ms 3 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 8 ms 9 ms 18 ms 68.87.215.221
4 8 ms 9 ms 11 ms 68.86.153.218
5 8 ms 9 ms 11 ms 68.86.153.222
6 11 ms 10 ms 11 ms 68.85.158.245
7 15 ms 15 ms 13 ms pos-0-13-0-0-ar01.plainfield.nj.panjde.comcast.n
et [68.85.192.82]
8 16 ms 16 ms 16 ms pos-0-6-0-0-cr01.newyork.ny.ibone.comcast.net [6
8.86.90.25]
9 16 ms 16 ms 16 ms 162.97.117.101
10 118 ms 107 ms 107 ms SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net [6
4.214.196.246]
11 107 ms 107 ms 107 ms www.smugmug.com [208.79.45.23]

Trace complete.

[pardes]

Please don't be discouraged, the interwebs sometimes have issues. I'm betting this is one of those times.

We pride ourselves on speed, and have the fastest photo sharing site on the internet, we've spend a fortune to make it so.

I'm really sorry it's slow for some of you right now. We'll see what we can do!
Thanks Andy. On this end I did a lot of cleaning up on Firefox (disabled unused extensions and altered cache settings) and it has helped a bit. Firefox has been hogging system resources up to 50% much of the time lately. Now I have that dropped back down to ~5% and Smugmug loads faster but still not up to snuff and delays loading things now and then.

It may be a Sunday night problem with the entire world uploading all the photos they shot this weekend. :D

I still have 9 days on my trial Smugmug account so I'm hoping for the best. It IS a nice place to display my photos.

Here are my traceout results:

Traceroute from our servers to your computer:

1 10.27.3.3 (10.27.3.3) 0.114 ms 0.104 ms 0.205 ms
2 r3.smugmug.net (208.79.45.3) 1.651 ms 0.880 ms 13.874 ms
3 r2.smugmug.net (208.79.45.2) 9.242 ms 0.952 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 13.360 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 2.066 ms 1.055 ms 1.070 ms
5 * ae-1-69.edge1.SanJose1.Level3.net (4.68.18.14) 1.907 ms 1.670 ms
6 COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.34) 3.918 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.79.43.138) 2.615 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.2) 2.435 ms
7 pos-0-13-0-0-cr01.denver.co.ibone.comcast.net (68.86.85.133) 39.433 ms 38.686 ms 39.043 ms
8 pos-0-15-0-0-cr01.chicago.il.ibone.comcast.net (68.86.85.113) 62.609 ms 62.564 ms 62.693 ms
9 pos-1-11-0-0-cr01.newyork.ny.ibone.comcast.net (68.86.85.37) 92.749 ms 92.994 ms 93.675 ms
10 pos-0-7-0-0-ar01.plainfield.nj.panjde.comcast.net (68.86.91.218) 92.634 ms 92.808 ms 93.079 ms
11 pos-0-7-0-0-ar01.newcastle.de.panjde.comcast.net (68.85.192.81) 98.790 ms 98.655 ms 97.975 ms
12 68.86.153.142 (68.86.153.142) 98.731 ms 98.043 ms 99.592 ms
13 68.86.153.229 (68.86.153.229) 100.294 ms 100.151 ms 100.308 ms
14 te-1-1-ur01.uofdelaware.de.panjde.comcast.net (68.86.209.110) 100.819 ms 99.480 ms 99.495 ms
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

[bikelanta]

I've noticed that SmugMug has recently been slow for me as well. This has occurred both at home and at other locations on both Mac and Windows computers. I came here looking to see if something was up, since the site is usually speedy (the reason I joined in the first place).

Anyway, I did a traceroute on my Mac from home. The results:

Traceroute has started ...

traceroute to www.smugmug.com (http://www.smugmug.com) (208.79.45.23), 64 hops max, 40 byte packets
1 * * *
2 68.85.172.221 (68.85.172.221) 7.575 ms 8.691 ms 10.248 ms
3 te-9-4-ur01.b0atlanta.ga.atlanta.comcast.net (68.86.106.13) 8.974 ms 8.371 ms 9.857 ms
4 be-20-crs01.b0atlanta.ga.atlanta.comcast.net (68.86.106.9) 9.393 ms 8.929 ms 9.379 ms
5 pos-1-4-0-0-cr01.atlanta.ga.ibone.comcast.net (68.86.90.121) 9.726 ms 8.579 ms 9.691 ms
6 te-4-4.car1.Atlanta2.Level3.net (4.71.252.13) 8.937 ms 8.453 ms 10.664 ms
7 ae-72-52.ebr2.Atlanta2.Level3.net (4.68.103.61) 19.653 ms 9.262 ms 15.253 ms
8 ae-63-60.ebr3.Atlanta2.Level3.net (4.69.138.4) 12.150 ms 9.723 ms 14.957 ms
9 ae-7.ebr3.Dallas1.Level3.net (4.69.134.21) 33.834 ms 40.053 ms 35.521 ms
10 ae-3.ebr2.LosAngeles1.Level3.net (4.69.132.77) 66.840 ms 75.817 ms 72.471 ms
11 ae-92-92.csw4.LosAngeles1.Level3.net (4.69.137.30) 66.454 ms 73.143 ms 72.069 ms
12 ae-93-93.ebr3.LosAngeles1.Level3.net (4.69.137.45) 74.612 ms 76.990 ms 72.446 ms
13 ae-2.ebr3.SanJose1.Level3.net (4.69.132.9) 80.634 ms 75.520 ms 74.384 ms
14 ae-83-83.csw3.SanJose1.Level3.net (4.69.134.234) 87.024 ms 77.552 ms 87.975 ms
15 ae-33-89.car3.SanJose1.Level3.net (4.68.18.133) 74.646 ms ae-43-99.car3.SanJose1.Level3.net (4.68.18.197) 77.890 ms 73.775 ms
16 SMUGMUG-INC.car3.SanJose1.Level3.net (4.71.112.10) 74.127 ms 73.241 ms 75.017 ms
17 lb1.smugmug.net (208.79.45.41) 74.176 ms 73.580 ms 75.468 ms
18 * * lb1.smugmug.net (208.79.45.41) 73.482 ms !H
19 lb1.smugmug.net (208.79.45.41) 74.591 ms !H 76.645 ms !H 74.190 ms !H

[W.W. Webster]

Glacial performance here! :huh

I'm uploading the same images to both SmugMug and Zenfolio and they're going to Zenfolio at more than five times the speed of SmugMug.

[shrmnpbdy]

Smug has been slow here as well. Arranging photos has been iffy, sort by order was not working at all !

Been looking at this for weeks as well.....

IMPORTANT: SmugMug statistics are getting a much needed overhaul with some exciting new features. As a result, statistics aren't up-to-the-second currently while we finish our work. We're still tracking all your hits, it just may take a little longer for them to show up here in your graphs. Your stats may be out-of-date for up to 24 hours but are otherwise working fine and are current.

04/27/09 01:58:08 Fast traceroute smugmug.com
Trace smugmug.com (208.79.45.23) ...
1 192.168.1.1 0ms 0ms 0ms TTL: 0 (No rDNS)
2 xxx.xxx.xxx.xxx 8ms 9ms 16ms TTL: 0 (c-3-0-ubr05.milford.ma.boston.comcast.net probable bogus rDNS: No DNS)
3 68.87.157.1 13ms 8ms 8ms TTL: 0 (ge-3-31-ur01.milford.ma.boston.comcast.net ok)
4 68.87.144.241 12ms 8ms 13ms TTL: 0 (te-0-2-0-2-crs01.needham.ma.boston.comcast.net ok)
5 68.85.162.70 13ms 12ms 13ms TTL: 0 (pos-0-0-0-0-ar99.chartford.ct.hartford.comcast.net ok)
6 68.86.90.57 16ms 16ms 17ms TTL: 0 (pos-1-7-0-0-cr01.newyork.ny.ibone.comcast.net ok)
7 162.97.117.101 15ms 16ms 16ms TTL: 0 (No rDNS)
8 64.214.196.246 101ms 104ms 101ms TTL: 0 (SMUGMUG.gigabitethernet3-35.ar2.SJC2.gblx.net ok)
9 208.79.45.23 102ms 99ms 100ms TTL:243 (www.smugmug.com (http://www.smugmug.com/) ok)




04/27/09 02:05:14 ping www.smugmug.com (http://www.smugmug.com/)
Ping www.smugmug.com (http://www.smugmug.com/) (208.79.45.23) ...
1 Addr:208.79.45.23, RTT: 101ms, TTL: 243
2 Addr:208.79.45.23, RTT: 101ms, TTL: 243
3 Addr:208.79.45.23, RTT: 101ms, TTL: 243
4 Addr:208.79.45.23, RTT: 108ms, TTL: 243
5 Addr:208.79.45.23, RTT: 102ms, TTL: 243
6 Addr:208.79.45.23, RTT: 101ms, TTL: 243
7 Addr:208.79.45.23, RTT: 103ms, TTL: 243
8 Addr:208.79.45.23, RTT: 111ms, TTL: 243
9 Addr:208.79.45.23, RTT: 100ms, TTL: 243
10 Addr:208.79.45.23, RTT: 102ms, TTL: 243

[TalkieT]

I run constant testing on my site to see if I have problems at home, or if Smugmug has problems...

And, well... Smugmug has been twice as slow for the last 2 days in doing a full page load of www.nzsnaps.com

http://neilnz.com/stuff/slowsmugmug.png

Looking at it now - it may have just gone back down to normal.... Another site I monitor in Germany (I am in New Zealand) showed no changes over this period so it wasn't local conditions.

It would be nice to know what happened, if SM in fact know what happened.

Cheers - N

[Andy]

I run constant testing on my site to see if I have problems at home, or if Smugmug has problems...

And, well... Smugmug has been twice as slow for the last 2 days in doing a full page load of www.nzsnaps.com

http://neilnz.com/stuff/slowsmugmug.png

Looking at it now - it may have just gone back down to normal.... Another site I monitor in Germany (I am in New Zealand) showed no changes over this period so it wasn't local conditions.

It would be nice to know what happened, if SM in fact know what happened.

Cheers - NAnd how about talkiet.smugmug.com which is fully Akamaized?

[TalkieT]

And how about talkiet.smugmug.com which is fully Akamaized?

Really interesting question.... I'll add in that as well right now and start collecting stats...

I was actually under the impression that Akamaiization (!!!) wouldn't go live for anything until after the switch was thrown and custom hostnames were covered too...

I'll report back in a couple of days with new graphs :-)

However, you didn't comment on whether this problem that a LOT of people reported was ever tracked down :-)

Cheers - N

[sskoutas]

Just as additional feedback, I'm trying my site from work on a PC in Firefox, IE, and Safari (for PC, obviously). I would still describe all as slow.

I should also point out that I do use custom domain, but GoDaddy has a CName record set, so I think (from Baldy's post) that's all I need.

I'll keep trolling this thread looking for updates. Thank you.

[Andy]

Just as additional feedback, I'm trying my site from work on a PC in Firefox, IE, and Safari (for PC, obviously). I would still describe all as slow.

I should also point out that I do use custom domain, but GoDaddy has a CName record set, so I think (from Baldy's post) that's all I need.

I'll keep trolling this thread looking for updates. Thank you.

Traceroute?

Remember, nickname.smugmug.com is FAST, akamaized :D

[cbres00]

I'm seeing slow response times, too.

[Andy]

However, you didn't comment on whether this problem that a LOT of people reported was ever tracked down :-)

Cheers - N
I don't have any more to say yet. The site is screaming fast for me... from NY to California. We're still looking.

[Andy]

I'm seeing slow response times, too.
Can we get a traceroute? Thanks!

[cbres00]

1 10.27.3.3 (10.27.3.3) 0.230 ms 0.123 ms 0.228 ms
2 r3.smugmug.net (208.79.45.3) 1.348 ms 25.509 ms 2.798 ms
3 r2.smugmug.net (208.79.45.2) 11.099 ms r2-ge07.sv1.smugmug.net (10.1.1.1) 10.622 ms 1.914 ms
4 ge-6-9.car3.SanJose1.Level3.net (4.71.112.9) 2.170 ms 0.948 ms 0.925 ms
5 ae-4-99.edge1.SanJose1.Level3.net (4.68.18.206) 1.988 ms 1.691 ms 2.339 ms
6 COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.10) 2.571 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.6) 5.852 ms COMCAST-IP.edge1.SanJose1.Level3.net (4.71.118.10) 2.936 ms
7 pos-0-15-0-0-ar01.sfsutro.ca.sfba.comcast.net (68.86.90.154) 3.660 ms 3.978 ms 3.597 ms
8 be-20-ar01.oakland.ca.sfba.comcast.net (68.86.143.5) 7.356 ms 7.163 ms 7.926 ms
9 * te-9-1-ur02.castrovalley.ca.sfba.comcast.net (68.87.226.193) 7.193 ms 6.606 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
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20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *

[RKnecht]

I checked my site early this morning and it was back to its fast self. However, I just checked again at 11:30AM EST and it is pretty darn slow. I tried with both FF and IE7. Most pages just don't load. Hmmmm......

EDIT: It is just as slow when I use mynickname.smugmug.com

[docwalker]

Folks, we are still trying to figure out what is going on.

Can you run this test for me? http://www.dslreports.com/linequality

I am seeing some of the internet test showing some problems. I have had trouble accessing SmugMug and some other sites. I also use Comcast.

[flygirl]

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Nancy Elwood>tracert www.smugmug.com (http://www.smugmug.com)
Tracing route to www.smugmug.com (http://www.smugmug.com) [208.79.45.23]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 5 ms 17 ms 10.192.192.1
3 10 ms 13 ms 17 ms gig7-0-8-102.orldflunpk-rtr1.cfl.rr.com [24.95.2
33.148]
4 11 ms 12 ms 11 ms 12.228.95.24.cfl.res.rr.com [24.95.228.12]
5 11 ms 13 ms 13 ms 77.228.95.24.cfl.res.rr.com [24.95.228.77]
6 22 ms 21 ms 21 ms ge-1-3-0.cr1.atl20.tbone.rr.com [66.109.6.104]
7 19 ms 21 ms 19 ms ae-1-0.pr0.atl20.tbone.rr.com [66.109.6.177]
8 20 ms 21 ms 26 ms 66.109.9.62
9 39 ms 46 ms 49 ms tge1-3.fr4.dal.llnw.net [69.28.172.61]
10 66 ms 70 ms 75 ms tge1-2.fr4.phx2.llnw.net [69.28.172.89]
11 77 ms 75 ms 76 ms tge9-3.fr4.lax.llnw.net [69.28.172.110]
12 86 ms 95 ms 86 ms tge1-3.fr3.sjc.llnw.net [69.28.171.118]
13 87 ms 106 ms 107 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
14 86 ms 89 ms 86 ms www.smugmug.com (http://www.smugmug.com) [208.79.45.23]
Trace complete.
C:\Documents and Settings\Nancy Elwood>

I am using Brighthouse cable in central florida
website www.nelwood.smugmug.com (http://www.nelwood.smugmug.com) or www.naturesportal.net (http://www.naturesportal.net)

[ande8150]

Mine has been slow for the last couple days as well. Tracert is below for both smugmug.com and my site.

I find that the site responds in reasonable times, but loading is another story. For example, it can take up to a minute for all the thumbnails to load on my home page (there are 50), and has taken 30 seconds+ to do something like save new settings to a gallery.

Line Quality test at DSL Reports can't be run as it says it is too busy. Speed test to California shows 1.57 Kbs and and NJ shows 3.4Kbs. I am in Toronto.


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
G:\>tracert www.smugmug.com (http://www.smugmug.com)
Tracing route to www.smugmug.com (http://www.smugmug.com) [208.79.45.23]
over a maximum of 30 hops:
1 2 ms 95 ms <1 ms 192.168.1.1
2 18 ms 28 ms 6 ms 10.146.192.1
3 42 ms 37 ms 5 ms 69.63.243.221
4 50 ms 10 ms 21 ms 69.63.249.77
5 61 ms 8 ms 7 ms 69.63.248.190
6 29 ms 11 ms 20 ms 24.153.3.210
7 8 ms 9 ms 9 ms ve5.fr4.yyz.llnw.net [69.28.171.142]
8 23 ms 33 ms 33 ms tge1-3.fr4.ord.llnw.net [69.28.172.69]
9 33 ms 23 ms 23 ms ve6.fr3.ord.llnw.net [69.28.172.41]
10 97 ms 97 ms 99 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
11 111 ms 99 ms 108 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
12 94 ms 102 ms 92 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]
13 98 ms 94 ms 88 ms www.smugmug.com (http://www.smugmug.com) [208.79.45.23]
Trace complete.


G:\>tracert jeff-leah.smugmug.com
Tracing route to a539.b.akamai.net [24.153.19.198]
over a maximum of 30 hops:
1 <1 ms <1 ms 1 ms 192.168.1.1
2 35 ms 7 ms 7 ms 10.146.192.1
3 9 ms 9 ms 7 ms 69.63.243.221
4 11 ms 9 ms 6 ms 69.63.249.77
5 10 ms 10 ms 8 ms gw02.bloor.phub.net.cable.rogers.com [66.185.80.
5]
6 10 ms 8 ms 9 ms gw10.wlfdle.rnc.net.cable.rogers.com [66.185.82.
206]
7 10 ms 9 ms 9 ms a24-153-19-198.deploy.akamaitechnologies.com [24
.153.19.198]
Trace complete.

[derf]

I have been having major issues, the site is UNUSABLE. Cablevision and other other Long Island NY providers are having issues. My company internet backbone is also having issues. I have had emails complaining of the speed. This is turning people off to my website. I was told by a friend to put the images on a cd so he can see them. (I can not do this because the entire idea is that they buy the images)

[srptopdog]

REALLY slow for me too. I am beginning to think I made a mistake coming here from (competitor). After being w SM for nearly two months, I notice inconsistant performance regularly. I run FF, but in this day and age, we shouldn't have to ask "what browser are you... " FF, IE, etc. That's what we (and most importantly) - my CUSTOMERS use. I'm not going to ask my customers to "change browsers, and let me know what's going on."

not able to view any images in this folder. http://moorefoto.smugmug.com/gallery/1886235_BEQTL
On another machine, once, I also got the error of "photo not found" on 4 different images in the above gallery.

W2k and IE6. Please don't TELL me to try FF. If it can't work with what most are still running, that's an issue.

Also noted that dgrin was doggin' a bit when I came in to report this.

Thanks...

[photowinz]

Site is SLOOOOWWW and unusable for me also

[Andy]

I have been having major issues, the site is UNUSABLE. Cablevision and other other Long Island NY providers are having issues. My company internet backbone is also having issues. I have had emails complaining of the speed. This is turning people off to my website. I was told by a friend to put the images on a cd so he can see them. (I can not do this because the entire idea is that they buy the images)The internets are very strange... today up until NOON here in NY (Cablevision for me, too) Smuggy was screaming fast. Now it is very slow. Still don't know what the issue is.

[Andy]

Sorry that some folks are experiencing slowness! We're looking into it- thanks for your patience while we do so.

[Andy]

REALLY slow for me too. I am beginning to think I made a mistake coming here from (competitor). After being w SM for nearly two months, I notice inconsistant performance regularly. I run FF, but in this day and age, we shouldn't have to ask "what browser are you... " FF, IE, etc. That's what we (and most importantly) - my CUSTOMERS use. I'm not going to ask my customers to "change browsers, and let me know what's going on."Hi, we don't tell folks to use different browsers, except for problem determination sometimes. We fully support IE6, IE7, IE8, Firefox and Safari.

I'm sorry that you feel iffy because of this. I can assure you that we're really concerned about speed, it's our mantra :deal We've spent a $$fortune on infrastructure to make the site fast, and reliable. I don't think you'll find a faster site in our space, anywhere. Alexa and other services bear this out.

Still, we don't like it when stuff happens like today - we'll do everything we can to get the service speedy!

[derf]

Sorry that some folks are experiencing slowness! We're looking into it- thanks for your patience while we do so.

Thanks for your reply Andy, I will hold my breath as you guys are usually very fast to act. It is stressful yet being in IT, I understand that technology sometimes sucks. But I am glad it is not me that has to figure this out :clap . Good luck guys.


As per the newbie, I could understand feeling it was not a good move to come here, but I have been here for 3 years and Smugmug does really address most issues very very fast. I beleve your stress and frustration will soon go away. I am just a customer and am judging from past experiences.

[derf]

.............Still, we don't like it when stuff happens like today...................

Just noting for troubleshooting.... I have been having these issues for over a week on and off, mainly around 10pm ET and later. Sparatic as you said. (my trace shows the same as above)

[SaddleShots]

Mine is slow as well (http://www.saddleshots.net) Here is my traceroute, if it helps:

Tracing route to www.smugmug.com (http://www.smugmug.com) [208.79.45.23]
over a maximum of 30 hops:

1 * * * Request timed out.
2 76 ms 27 ms 47 ms 68.85.172.229
3 72 ms 97 ms 50 ms te-9-4-ur02.s1marietta.ga.atlanta.comcast.net [6
8.86.106.205]
4 15 ms 14 ms 35 ms te-9-4-ur01.s1marietta.ga.atlanta.comcast.net [6
8.85.232.57]
5 39 ms 18 ms 21 ms te-9-4-ur01.s5marietta.ga.atlanta.comcast.net [6
8.86.106.201]
6 44 ms 12 ms 43 ms te-9-3-ur01.b3marietta.ga.atlanta.comcast.net [6
8.86.106.197]
7 10 ms 21 ms 9 ms te-9-4-ur02.b0atlanta.ga.atlanta.comcast.net [68
.86.106.125]
8 50 ms 11 ms 104 ms te-9-4-ur01.b0atlanta.ga.atlanta.comcast.net [68
.86.106.13]
9 11 ms 14 ms 39 ms be-20-crs01.b0atlanta.ga.atlanta.comcast.net [68
.86.106.9]
10 11 ms 17 ms 119 ms pos-1-4-0-0-cr01.atlanta.ga.ibone.comcast.net [6
8.86.90.121]
11 22 ms 10 ms 45 ms te-4-3.car1.Atlanta2.Level3.net [4.71.252.25]
12 27 ms 17 ms 71 ms ae-63-51.ebr3.Atlanta2.Level3.net [4.68.103.30]

13 46 ms 35 ms 52 ms ae-7.ebr3.Dallas1.Level3.net [4.69.134.21]
14 74 ms 72 ms 105 ms ae-3.ebr2.LosAngeles1.Level3.net [4.69.132.77]
15 127 ms 75 ms 86 ms ae-82-82.csw3.LosAngeles1.Level3.net [4.69.137.2
6]
16 104 ms 70 ms 88 ms ae-83-83.ebr3.LosAngeles1.Level3.net [4.69.137.4
1]
17 82 ms 107 ms 109 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
18 137 ms 92 ms 103 ms ae-93-93.csw4.SanJose1.Level3.net [4.69.134.238]

19 86 ms 76 ms 81 ms ae-43-99.car3.SanJose1.Level3.net [4.68.18.197]

20 77 ms 105 ms 87 ms SMUGMUG-INC.car3.SanJose1.Level3.net [4.71.112.1
0]
21 110 ms 117 ms 79 ms www.smugmug.com (http://www.smugmug.com) [208.79.45.23]

Trace complete.

[nwgeogirl]

Mine is agonizingly slow today - just for Smugmug, not for any other website that I try to access. I'm in the Portland Oregon area....so it's not just back East that this is happening. It seems to be a smug related problem, not any individual ISP.

[LPC]

Here too (I'm in the UK), from yesterday afternoon it has been very frustrating. Again, only with SM - everything else is normal speed. The images I've uploaded today and yesterday took much much longer than normal to appear.
It's the same for ie8 and FF - makes no difference which I use.

[davisphotos]

Very, very slow on the FIOS connection at my office. Dgrin, Google, my website, everything else is very speedy, SmugMug is very, very slow. Going photo to photo is pretty fast, but navigating galleries takes an eternity (12 seconds to load a gallery from the portrait section of my site).
The problem seems to come up after lb1.smugmug.net (208.79.45.41), so it looks like an issue with a SmugMug server, not an ISP on the SmugMug end, or the client end.

traceroute to smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 mfpt-71-255-121-1.myfairpoint.net (71.255.121.1) 5.599 ms 5.878 ms 4.880 ms
2 pool-64-222-166-110.man.east.myfairpoint.net (64.222.166.110) 5.568 ms 4.462 ms 5.149 ms
3 pos4-0-0.gw16.nyc9.alter.net (208.192.176.181) 16.852 ms 16.635 ms 17.312 ms
4 0.ge-3-0-0.xt2.nyc9.alter.net (152.63.22.142) 17.439 ms 17.864 ms 17.347 ms
5 0.so-6-3-0.xl4.nyc4.alter.net (152.63.0.73) 17.513 ms 16.582 ms 17.478 ms
6 204.255.173.54 (204.255.173.54) 17.447 ms 18.607 ms 17.438 ms
7 vlan52.ebr2.newyork2.level3.net (4.69.138.254) 17.481 ms 17.007 ms 17.454 ms
8 ae-6-6.ebr4.newyork1.level3.net (4.69.141.21) 27.437 ms 16.973 ms 20.106 ms
9 ae-2.ebr4.sanjose1.level3.net (4.69.135.185) 99.414 ms 92.012 ms 89.706 ms
10 ae-84-84.csw3.sanjose1.level3.net (4.69.134.250) 94.877 ms 94.278 ms 89.339 ms
11 ae-13-69.car3.sanjose1.level3.net (4.68.18.5) 89.532 ms ae-33-89.car3.sanjose1.level3.net (4.68.18.133) 89.119 ms ae-13-69.car3.sanjose1.level3.net (4.68.18.5) 89.630 ms
12 smugmug-inc.car3.sanjose1.level3.net (4.71.112.10) 89.333 ms 89.576 ms 90.102 ms
13 lb1.smugmug.net (208.79.45.41) 89.484 ms 90.885 ms 89.909 ms
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 *

[sskoutas]

Traceroute?

Remember, nickname.smugmug.com is FAST, akamaized :D

Here is what I got for a traceroute from my work PC:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\XXXXXXXXXXXXX>tracert www.smugmug.com

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 5 ms 1 ms 2 ms 192.168.1.1
2 9 ms 9 ms 9 ms 10.1.104.1
3 10 ms 10 ms 12 ms 68.9.9.201
4 11 ms 11 ms 11 ms ip68-9-7-128.ri.ri.cox.net [68.9.7.128]
5 12 ms 11 ms 11 ms provdsrj01-ge500.0.rd.ri.cox.net [68.9.14.113]
6 17 ms 19 ms 17 ms nyrkbbrj02-ae0.0.r2.ny.cox.net [68.1.0.253]
7 40 ms 38 ms 38 ms tge8-4.fr3.ord.llnw.net [69.28.172.198]
8 89 ms 96 ms 99 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
9 89 ms 93 ms 96 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
10 91 ms 89 ms 89 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]

11 88 ms 87 ms 89 ms www.smugmug.com [208.79.45.23]

Trace complete.


I'm not sure that I understand your nickname comment. If I go to sskoutas.smugmug.com, it loads quickly, but the first link I click brings me "in to" my custom URL anyway, so the browsing is still quite slow. I want to give you the information you're looking for, so if I am missing something, please clarify. Thanks.

[sskoutas]

Folks, we are still trying to figure out what is going on.

Can you run this test for me? http://www.dslreports.com/linequality

I am seeing some of the internet test showing some problems. I have had trouble accessing SmugMug and some other sites. I also use Comcast.

Doc - I get a "members only" shut-out on that test. However I went to Speakeasy.net and ran their speed test and I came in with 11.8M down and 2.2M up, which I would qualify as fairly normal for my work connection.

If this helps in your data collection, I'm in RI and connecting with Cox Communications via cable.

[sskoutas]

REALLY slow for me too. I am beginning to think I made a mistake coming here from (competitor). After being w SM for nearly two months, I notice inconsistant performance regularly. I run FF, but in this day and age, we shouldn't have to ask "what browser are you... " FF, IE, etc. That's what we (and most importantly) - my CUSTOMERS use. I'm not going to ask my customers to "change browsers, and let me know what's going on."

I've been a customer here for a while. Let these guys do their work... I am sure you will be pleased with the results. For every issue that I have ever had with SmugMug, their response has been fast and complete. I seriously doubt you made any mistake in coming here.

[Andy]

Here is what I got for a traceroute from my work PC:
Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\XXXXXXXXXXXXX>tracert www.smugmug.com

Tracing route to www.smugmug.com [208.79.45.23]
over a maximum of 30 hops:

1 5 ms 1 ms 2 ms 192.168.1.1
2 9 ms 9 ms 9 ms 10.1.104.1
3 10 ms 10 ms 12 ms 68.9.9.201
4 11 ms 11 ms 11 ms ip68-9-7-128.ri.ri.cox.net [68.9.7.128]
5 12 ms 11 ms 11 ms provdsrj01-ge500.0.rd.ri.cox.net [68.9.14.113]
6 17 ms 19 ms 17 ms nyrkbbrj02-ae0.0.r2.ny.cox.net [68.1.0.253]
7 40 ms 38 ms 38 ms tge8-4.fr3.ord.llnw.net [69.28.172.198]
8 89 ms 96 ms 99 ms tge1-3.fr4.sjc.llnw.net [69.28.171.66]
9 89 ms 93 ms 96 ms ve5.fr3.sjc.llnw.net [69.28.171.209]
10 91 ms 89 ms 89 ms smugmug.ge3-1.fr3.sjc.llnw.net [208.111.152.78]

11 88 ms 87 ms 89 ms www.smugmug.com [208.79.45.23]

Trace complete.


I'm not sure that I understand your nickname comment. If I go to sskoutas.smugmug.com, it loads quickly, but the first link I click brings me "in to" my custom URL anyway, so the browsing is still quite slow. I want to give you the information you're looking for, so if I am missing something, please clarify. Thanks.

You are using Absolute links in your navbar, change them to relative an then when you are on

http://sskoutas.smugmug.com you'll stay there.

When you are on http://www.halfpintprints.com you'll stay on that domain.

Make them like this:

<ul>
<li><a href="/">h o m e</a></li>
<li><a href="/galleries">g a l l e r i e s</a></li>
<li><a href="/popular/">p o p u l a r • i m a g e s</a></li>
<li><a href="javascript:showRecent(30)">r e c e n t • a d d i t i o n s</a></li>
<li><a href="http://blog.halfpintprints.com/">b l o g</a></li>
<li><a href="javascript:norobotmail('steve', 'halfpintprints.com')">e m a i l</a></li>
<li><a href="/gallery/2312526">l i n k s</a></li>
<li><a href="http://intranet.halfpintprints.com">i n t r a n e t</a></li>
<li><a href="/gallery/2311056">g u e s t b o o k</a></li>
</ul>


PS: Why do you have 3 year olde slideshow code on your site?

/*=========================*/
/*== SLIDE SHOW ==*/
/*== version 0.57 ==*/
/*== Updated 12 Dec 2006 ==*/
/*=========================*/

[sskoutas]

PS: Why do you have 3 year olde slideshow code on your site?

/*=========================*/
/*== SLIDE SHOW ==*/
/*== version 0.57 ==*/
/*== Updated 12 Dec 2006 ==*/
/*=========================*/

It's so hard letting go, Andy.

[momwac]

For folks new to Smugmug... this slowness is unusual... when everything's working right, SM is in fact blazing fast. For Smugmug heroes... I'm glad to see you're taking this seriously... it's been a sporadic problem for me over the past few weeks, and I've heard about it from a few of my viewers a couple of times in the past few months (although some or all of that could have been network problems on their parts).

It was dreadfully, terribly slow for me last night too. Whether I used Firefox, IE, or SendtoSmugmug from DSL... or IE from a server with a gigabit connection on my workplace T3. SendtoSmugmug would stall out completely after uploading somewhere between 1 and 40 proofs (avg ~150k/file), and the site would just not respond to browser requests at all.

So yeah, my akamaized subdomain was terrible (even from the workplace T3), but www.smugmug.com and dgrin.com were still lightning-fast. I'd be looking at akamai, maybe some hardware failure within the cluster that serves some of our domains?

It cleared up around midnight CA time and then was downright snappy for a while. Now it's crawling sporadically again this morning, but at least it's responding -- last night, no such luck.

I'm seeing some re-routing on the West coast side of things, but network performance overall is not bad. I'll email or pm links to line quality reports from last night and this morning if desired; don't want to post them here because of student privacy concerns.

I'd bet the farm on a hardware problem in the cluster. :uhoh

[sskoutas]

PS: Why do you have 3 year olde slideshow code on your site?


OK, I looked... I can't even figure out where that code ends. I know you've got more important things to do, but if you can tell me what the LAST line of that code is, I'll delete it. I'll change the links to relative too.

[sskoutas]

I've changed to relative links and I would say that my site is still slow in both sskoutas.smugmug.com or in halfpintprints.com. I would, however, give the advantage to sskoutas.smugmug.com.

[Andy]

OK, I looked... I can't even figure out where that code ends. I know you've got more important things to do, but if you can tell me what the LAST line of that code is, I'll delete it. I'll change the links to relative too.
function deleteCookie(name, path, domain) {
if (getCookie(name)) {
document.cookie = name + "=" + ((path) ? ";path=" + path : "") + ((domain) ? ";domain=" + domain : "") + ";expires=Thu, 01-Jan-1970 00:00:01 GMT";
}
}

[sskoutas]

function deleteCookie(name, path, domain) {
if (getCookie(name)) {
document.cookie = name + "=" + ((path) ? ";path=" + path : "") + ((domain) ? ";domain=" + domain : "") + ";expires=Thu, 01-Jan-1970 00:00:01 GMT";
}
}

Thanks!

[sskoutas]

I don't know if it is related (as in a delay issue), but I am also noticing that the custom thumbnail crop tool doesn't seem to be working for me. If I set a custom crop, the system comes back to me with a confirmation message then prompts me to return to gallery. When I do, I see the thumbnail as it was before the custom crop.

Minor issue... I'm only bringing it up in case it is related.

[SunGlo]

Have the speed issues been resolved? Considering the speed at which my site normally operates, the turtle would definitely win today. My site still seems to be on a work slowdown.

Phil

www.sunglophoto.com (http://www.sunglophoto.com)
www.sunglo.smugmug.com (http://www.sunglo.smugmug.com)

[Andy]

I don't know if it is related (as in a delay issue), but I am also noticing that the custom thumbnail crop tool doesn't seem to be working for me. If I set a custom crop, the system comes back to me with a confirmation message then prompts me to return to gallery. When I do, I see the thumbnail as it was before the custom crop.

Minor issue... I'm only bringing it up in case it is related.
Which photo? :ear

[Andy]

Hi, folks who saw slowness before, can you report in now? Browse

http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399_ZnZmK

in addition to your own site please. :ear

[sskoutas]

Which photo? :ear

http://www.halfpintprints.com/gallery/2885656_cFL7Y#521828702_cqPcX

I'm trying to crop 1X1 all the way to the right.

[sskoutas]

Hi, folks who saw slowness before, can you report in now? Browse

http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399_ZnZmK

in addition to your own site please. :ear

Much of Chris' site seems snappy to me, but I did get one hangup going into Tahoe.

I would still describe my site as slow. Loading a gallery into thumbnail view is like 1, 2, 3, 4, 5... you can see each thumbnail load in, one at a time. The last few seem to take much longer.

[Andy]

I would still describe my site as slow.

sskoutas.smugmug or halfpint ? :ear

[sskoutas]

sskoutas.smugmug or halfpint ? :ear

Both. This time, however, I think I have to give a much more clear advantage to sskoutas.smugmug.com. Maybe the last thumbnail coming into a new gallery hangs.

I'm doing some more surfing of both. I'll let you know if I see any interesting patterns.

[momwac]

:ivar:clap:barb
Browsing (my site as well as cmac) is loads better. Communication through SendtoSmugmug seems to be going pretty well too -- I'm uploading larger files now, 15-20x the size of the earlier ones, at about the same time per file. So that's a huge difference.

Also, the AJAX stuff to edit titles, descriptions, &c is working now. Usually it works once, then stalls out every time thereafter until I close the browser and start over. Now it's working as it should. I thought that was a problem with my Firefox config... maybe not...

Soooo... From where I sit, whatever ya done, ya done good! Thank you, my Heroes! :bow

[Andy]

Soooo... From where I sit, whatever ya done, ya done good! Thank you, my Heroes! :bow
Great. I haven't bothered our Ops but I know they did some fixing and some optimizing.

[sskoutas]

15 minutes later, I would now describe halfpintprints as variable, but occasionally zippy. Same for sskoutas.smugmug.com

:dunno

[sskoutas]

15 minutes later, I would now describe halfpintprints as variable, but occasionally zippy. Same for sskoutas.smugmug.com

:dunno

About the only "pattern" I see is that the last one or two thumbnails (I'm talking browsing here, not uploading) take an inordinately long time compared to the rest of the page. I just (roughly) timed a 15 thumb / 1 image page at about 1 second for everything but the last thumb... 7 seconds overall.

Still, this seems much quicker than last night. I'm going home now... will report back later from my Mac.

[Andy]

15 minutes later, I would now describe halfpintprints as variable, but occasionally zippy. Same for sskoutas.smugmug.com

:dunno
Can you put more meet on this bone? Tell us about actual speeds ... and can you also send speed test and traceroute? Otherwise, it's hard for us to tell what you mean....

[ande8150]

Hi, folks who saw slowness before, can you report in now? Browse

http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399_ZnZmK

in addition to your own site please. :ear

Working well for me right now. Will report back if that changes.

[SunGlo]

Hi, folks who saw slowness before, can you report in now? Browse

http://cmac.smugmug.com/gallery/2504559_f3ta9#131481399_ZnZmK

in addition to your own site please. :ear

Andy,

Ran several tests and even viewed one of my HiDef video slideshows (http://www.sunglophoto.com/gallery/3841746_ebMHf#383815711_m4yVZ-A-LB). It appears as though someone found the problem. My site left the turtle in it's dust.

Thank everyone for their hard work and dedication.

Phil

www.sunglophoto.com (http://www.sunglophoto.com)

www.sunglo.smugmug.com (http://www.sunglo.smugmug.com)

[nwgeogirl]

Mine's doing great right now. I was running into MAJOR probs whenever I tried to get into control panel, or the gallery customization interfaces, or anything back end like that. (it was taking up to one minute to load most of the time.

Now it's doing great - a matter of a couple seconds if not instantly.

Thanks for whatever happened to speed things up! The nudibranchs were starting to pass me by....

- Janna :thumb

[sskoutas]

Can you put more meet on this bone? Tell us about actual speeds ... and can you also send speed test and traceroute? Otherwise, it's hard for us to tell what you mean....

How do I create a traceroute on a Mac?

[ochong]

Well i'm not going to call this one dead yet, but it certainly is improved. I am still seeing slowdowns on clicks that fire AJAX calls. Page loads aren't as quick as usual, but defnitely better than yesterday.

From scanning through the pages that were posted since my initial one it looks as though the traceroutes are fine. All have reasonable response time to the smugmug servers.

From my engineering eye and what little i *think* i know of how smugmug hosts, I would say the slowdown is happening between smugmug and the requests to Amazon. This would explain why traceroutes, pings, and any other hits to *.smugmug.com would respond quickly, but the page still would load slow. Only you smugmug devs would know for sure...

[ochong]

How do I create a traceroute on a Mac?

Open Terminal app located in /Applications/Utilities.
Run "traceroute www.smugmug.com" (without quotes and you can replace the url)

[sskoutas]

Can you put more meet on this bone? Tell us about actual speeds ... and can you also send speed test and traceroute? Otherwise, it's hard for us to tell what you mean....


OK...here is the test. I'm on my mac, using FireFox.

HP=www.halfpintprints.com
SM=sskoutas.smugmug.com

time tests using FireFox extended statusbar plugin (not scientific). I haven't been to my own site tonight since I got home, so I don' tknow if things are speedy or slow.

PG1 (home): HP 2.241, SM 1.221
Galleries main link: HP 4.194, SM 0.886
Family Link: HP 0.922, SM .0610
"Little Lady" Gallery (30 thumbs, 1 image): HP 1.669**, SM 0.813/4sec

** note on above... the plugin that I'm using is saying that a page is loaded well before I'm seeing all of the thumbs displayed. In the case of the HP result of 1.669, I would estimate it was more like 6-8 seconds, but I wasn't paying perfect attention. In the case of the SM result of 0.813, I counted it out in my head as best as I could... the plugin said 0.813 but I "one Mississippi'ed" a four count.

Little Lady page 2 - HP 3.896 / actual about 22 seconds of which 14 seconds was waiting for the final thumb to load. Everything else was showing. SM 0.696/4 seconds.

Need more or do you have a more reliable method that I can time page loads?

[sskoutas]

Open Terminal app located in /Applications/Utilities.
Run "traceroute www.smugmug.com" (without quotes and you can replace the url)

Thank you. My results from home:

Last login: Sat Apr 18 20:22:41 on console
traceroute www.smugmug.com
traceroute to www.smugmug.com (208.79.45.23), 64 hops max, 40 byte packets
1 192.168.1.1 (192.168.1.1) 0.774 ms 0.306 ms 0.489 ms
2 172.27.36.1 (172.27.36.1) 1.720 ms 1.787 ms 1.477 ms
3 10.2.248.1 (10.2.248.1) 11.239 ms 13.069 ms 11.734 ms
4 68.9.8.73 (68.9.8.73) 12.231 ms 12.555 ms 11.980 ms
5 ip68-9-7-237.ri.ri.cox.net (68.9.7.237) 13.477 ms 12.538 ms 13.988 ms
6 provdsrj01-ge500.0.rd.ri.cox.net (68.9.14.113) 14.726 ms provdsrj02-ge600.0.rd.ri.cox.net (68.9.14.109) 14.534 ms 14.155 ms
7 nyrkbbrj02-ae0.0.r2.ny.cox.net (68.1.0.253) 21.134 ms 20.534 ms 18.473 ms
8 tge8-4.fr3.ord.llnw.net (69.28.172.198) 40.714 ms 39.754 ms 42.206 ms
9 tge1-3.fr4.sjc.llnw.net (69.28.171.66) 99.669 ms 101.709 ms 99.409 ms
10 ve5.fr3.sjc.llnw.net (69.28.171.209) 92.681 ms 92.456 ms 91.685 ms
11 smugmug.ge3-1.fr3.sjc.llnw.net (208.111.152.78) 98.977 ms 106.481 ms 100.915 ms
12 lb1.smugmug.net (208.79.45.41) 91.185 ms 89.979 ms 89.924 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
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27 * * *
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30 * * *
31 * * *
32 * * *
33 * * *
34 * * *
35 * * *
36 * * *
37 * * *
38 * * *
39 * * *

(not ending any time soon, I assume)

[pardes]

Things are much better on my end, so the time has come to actually pay for the new account. :wink

[sskoutas]

I'm still receiving spotty performance. Often zippy, and occassionally I am getting these extended (like 20 second to 1 minute) "blackout" periods where nothing smugmug related seems to work. My internet is blazing fast tonight at home, by the way. I just clocked a 25M down, 2.7M up (about twice the speed of my plan).

I'm working in Lightroom 2 tonight and I noticed during a couple of the blackouts that Jeffrey Friedl's export plugin was "hanging" on "getting credentials from smugmug." At the same time, on another monitor, I had a couple of tabs on Firefox with smugmug pages from my gallery stuck on loading. I used another tab on Firefox to load another page (Google, instant) and do a search. I used another tab on Firefox to do the speedtest at Speakeasy.net.

Once smugmug seemed to unfreeze, everything came in at once, and quickly. The two smugmug pages loaded and Jeffrey's plugin authenticated me.

On another blackout, I got the following message:
Gateway Timeout

The proxy server did not receive a timely response from the upstream server. Reference #1.7e4bf6d8.1241233892.1c0b1f8



Don't know if that helps.


I will say this - when it is fast, it is fast. Furthermore, it seems to be fast most of the time I've been on tonight.

Edit: I am working, by the way, in sskoutas.smugmug.com, not in halfpintprints. I also exchanged correspondence with Doc earlier today and made changes to my A Records at GoDaddy which may have been slowing things up for me, but those changes have been completed for about 7 hours now.