View Full Version : Problem with Homepage Slideshow >>> MERGED <<<
Thorsten
Mar-05-2009, 10:54 PM
My slideshow was working until yesterday. Since today, the slideshow border no longer sits flush around the photos. There are black bars on top and bottom. I have not changed anything with respect to the slideshow, so I'm at a loss what might have gone wrong. I even removed my entire customization for a test, the bars were still there. I have the slideshow set to a size of 590 x 500.
SM.flash.insertSlideshow(590, 500, ssConfig, 'transparent');
The photos are only about 480 pixels tall, hence the bars. I tried setting the slideshow to the exact photo size, alas the photos have a little variation of one or two pixels, so there are still bars no matter what I do. And anyway this has worked before, the border was always directly around the photo, no matter what the photo size was.
Nickname is tkril
And I found one more problem: I have set the clickURL to go to my gallery. But this works only with every other photo in the slideshow! When the first photo shows, I can click on the slideshow, next photo, I can no longer click, next photo I can click again, and so on. Very strange.
My bio code looks like this:
<html>
<div id="bioText">Thorsten Kril Photography</div>
********>
var ssConfig = {
AlbumID: '7487807',
newWindow: 'false',
transparent: 'true',
borderThickness: '5',
borderColor: '888888',
clickUrl: '/galleries',
showLogo: 'false',
showThumbs: 'false',
showButtons: 'false',
randomStart: 'true',
crossFadeSpeed: '350'
};
SM.flash.insertSlideshow(590, 500, ssConfig, 'transparent');
</********
</html>
ericabickel
Mar-05-2009, 11:36 PM
Mine also just began doing this, within the last hour or so. Up until then it was fine, and I haven't touched a thing in my profile. What are the odds it's a Smugmug system error? :dunno
neophyte
Mar-06-2009, 04:33 AM
Ditto on a new border that popped up overnight without my changing anything.
http://earthphotos.com
Neo
jenswrens
Mar-06-2009, 05:25 AM
Ditto on a new border that popped up overnight without my changing anything.
http://earthphotos.com
Neo
Same thing here!! :pissed Please fix it, smugmug. We worked hard to get rid of those lines!!!
j0hnd0e
Mar-06-2009, 06:33 AM
same thing here. was working fine then now all of a sudden my borders are off, theyre not wrapping around the photos and their sizing is not all the same. whats the deal?
heathers
Mar-06-2009, 09:36 AM
I woke up this morning and checked out my page and lo and behold my slideshow border is mysteriously too big for the images. Also, my splash image shows up with a black border around the edge (i'm assuming because it's no longer big enough) until the actual slideshow starts.
Can someone tell me what is going on, or is this a permanent change that I now need to tweak to get everything looking right again?
Thanks,
Heather
www.heatherscottphotographic.com
S-So
Mar-06-2009, 10:42 AM
I created the homepage slideshow the other day, and I had everything working the way I wanted it. Each image, regardless of size, displayed the border around the image to its exact size. However, after I made a small change to my "contact" info, the slideshow is now showing with images within a large square size border frame. I didn't even get into the "bio edit" section and messed with anything in there, so I don't get this whimsical change at all. In any case, what do I need to do now to get the slideshow to work the way I wanted it and had it displayed as before, i.e., bordering matching the size of each image? Thanks in advance!
S-So
Mar-06-2009, 10:48 AM
I woke up this morning and checked out my page and lo and behold my slideshow border is mysteriously too big for the images. Also, my splash image shows up with a black border around the edge (i'm assuming because it's no longer big enough) until the actual slideshow starts.
Can someone tell me what is going on, or is this a permanent change that I now need to tweak to get everything looking right again?
Thanks,
Heather
www.heatherscottphotographic.com
I didn't see your post before posting mine with the exact same problem. Guess it's nothing to do with what we've done but the SmugMug Big Brother....
ivar
Mar-06-2009, 10:54 AM
I merged these threads :thumb
The problem is known, and being looked at. I'm sorry for the trouble, guys.
deegee
Mar-06-2009, 11:22 AM
I also noticed a black box on my homepage slideshow before the pictures start. What should we do?
thanks,
www.denisegammellphotography.com
ivar
Mar-06-2009, 11:33 AM
I also noticed a black box on my homepage slideshow before the pictures start. What should we do?
thanks,
www.denisegammellphotography.com
Nothing, we are looking in to it :thumb
Thorsten
Mar-06-2009, 12:13 PM
Thank you all for chiming in! Now at least I know the problem is not on my end. I turned my border off for now until SmugMug fixes the bug.
ivar
Mar-06-2009, 12:18 PM
I merged some more threads. They are all about the same issue.
As mentioned above, we are aware, and we are looking in to this :thumb
Peter Le
Mar-06-2009, 02:31 PM
A fix till they get things sorrted out at SugMug is easy. Just go to "Your Bio/edit bio" and remove borderThickness number. When they have the problem fixed you can just go back in and replace the number.......Peter
Jaewhy
Mar-06-2009, 03:23 PM
I could use help if someone would be so kind. I just setup my homepage slideshow and noticed an annoying white border (only covering half the slideshow). The annoying part is the space between the border and slideshow photos. Is it due to the theme I'm using (Elegant:BlackandWhite)?
Once I'm able to remove the existing white border, I'd like to add a tighter border (white) wrapping the entire slideshow. Must all photos in the slideshow be the same size in order for the border to wrap consistently around the photos throughout the slide?
Any help is greatly appreciated. The support on these forums are :thumb :thumb
http://www.yusaphoto.com
Peter Le
Mar-06-2009, 03:33 PM
I could use help if someone would be so kind. I just setup my homepage slideshow and noticed an annoying white border (only covering half the slideshow). The annoying part is the space between the border and slideshow photos. Is it due to the theme I'm using (Elegant:BlackandWhite)?
Once I'm able to remove the existing white border, I'd like to add a tighter border (white) wrapping the entire slideshow. Must all photos in the slideshow be the same size in order for the border to wrap consistently around the photos throughout the slide?
Any help is greatly appreciated. The support on these forums are :thumb :thumb
http://www.yusaphoto.com
Read "Home Page Slideshow Problem Merged" SmugMug is having a problem with the border you are talking about right now. I`m sure they are working on it. So it is not what you are doing. You can take the border out till they fix it by going to "Your Bio/edit " and remove the number from borderThickness. Then when they fix this problem you just put the number back and your set to go..........Peter
Jaewhy
Mar-06-2009, 03:45 PM
Read "Home Page Slideshow Problem Merged" SmugMug is having a problem with the border you are talking about right now. I`m sure they are working on it. So it is not what you are doing. You can take the border out till they fix it by going to "Your Bio/edit " and remove the number from borderThickness. Then when they fix this problem you just put the number back and your set to go..........Peter
Are you referring to this section of the code in bio/edit:
SM.flash.insertSlideshow(500,500, ssConfig, 'transparent');
</********
</html>
If so, I changed the 500's to 0's and my slideshow completely disappeared..?
denisegoldberg
Mar-06-2009, 04:00 PM
Are you referring to this section of the code in bio/edit:
SM.flash.insertSlideshow(500,500, ssConfig, 'transparent');
</********
</html>
If so, I changed the 500's to 0's and my slideshow completely disappeared..?
No, he was referring to the border parameter in the slideshow code.
The numbers you changed to 0 specify the height & width of the slideshow.
See the slideshow help page at http://wiki.smugmug.net/display/SmugMug/Flash+Slideshow (http://wiki.smugmug.net/display/SmugMug/Flash+Slideshow) for a list of all of the available parameters.
--- Denise
Julia
Mar-06-2009, 05:40 PM
What happened?!?!?! I'm going to lurk along and hopefully find an answer, but I JUST sent a LOAD of people to my site yesterday and just logged on today to see it ALLLLL screwed up. :cry
Will wait patiently for news. :deal
heathers
Mar-06-2009, 07:04 PM
I know that Smugmug is working hard to fix this problem and I really am a big fan of Smugmug and the services you offer and the great forums you have, but I still feel like expressing how very frustrating it is to have this border issue continue for a FULL BUSINESS DAY.
And, great, we can remove the border for the time being until you fix the problem, but we shouldn't have to do that, especially if the border is part of the look and feel that we want our websites to have. Not to mention that removing the border doesn't take care of the black box that appears before the first image loads. So now all of the potential clients that have visited my site today saw this weird unprofessional looking intro as my slideshow loaded, and now they are potentially LOST clients because now they think I don't have my sh*& together.
This really sucks and in general I just feel pissed off, for lack of a better description.
printergirl
Mar-06-2009, 07:28 PM
Something else, that i don't see mentioned, so maybe it's just me, but my slideshow also stops after the first seven photos. It doesn't matter if I change the order, it still stops after only seven. :(
Allen
Mar-06-2009, 07:45 PM
Something else, that i don't see mentioned, so maybe it's just me, but my slideshow also stops after the first seven photos. It doesn't matter if I change the order, it still stops after only seven. :(
Set your showThumbs: 'false' to true and you can click any photo after
No. 8 and it continues to play. So photo No. 8, fish or frog, can't tell from
small thumb, needs to be replaced or is it checked "hide"?
btw, I would set this to actually go somewhere, they all already on your homepage so
why click to just reload page. :D
clickUrl: 'http://nkramer.smugmug.com',
like this or any other page
clickUrl: '/galleries',
DrDavid
Mar-06-2009, 08:49 PM
very frustrating it is to have this border issue continue for a FULL BUSINESS DAY.
OMG! A full day! There are over 700,000 accounts on SmugMug. I'm pretty sure that fixing the slideshow is more complicated than just changing a single line of code. Plus, there are hundreds-of-thousands of other sites that are impacted by any changes/bugfixes.. It takes longer than a few minutes to fix (correctly).
So now all of the potential clients that have visited my site today saw this weird unprofessional looking intro as my slideshow loaded, and now they are potentially LOST clients because now they think I don't have my sh*& together.
This really sucks and in general I just feel pissed off, for lack of a better description.
I looked at your site. To say you have dramatically and hysterically overblown the impact would be a huge understatement. The small amount of black border showing where the slideshow is doesn't distract from your site at all. Personally, I think it looks neat :)
But, to say you lost clients is laughable. Sorry for being so blunt, but, your post was really over-the-top. I even showed it to my wife and her response was identical to mine; something along the lines of "What problem?"
David
OMG! A full day! There are over 700,000 accounts on SmugMug. I'm pretty sure that fixing the slideshow is more complicated than just changing a single line of code. Plus, there are hundreds-of-thousands of other sites that are impacted by any changes/bugfixes.. It takes longer than a few minutes to fix (correctly).
I looked at your site. To say you have dramatically and hysterically overblown the impact would be a huge understatement. Personally, I'd be more concerned with the confusing and unorganized look of your banner, and the fact that you use a free-email account (albeit the best one.. gmail) when you have a perfectly good domain to use. The small amount of black border showing where the slideshow is doesn't distract from your site at all. Personally, I think it looks neat :)
But, to say you lost clients is laughable. Sorry for being so blunt, but, your post was really over-the-top. I even showed it to my wife and her response was identical to mine; something along the lines of "What problem?"
David
I have the same boarder issue/not running smooth, going on with my slideshow. I know you guys at smugmug are working hard on the problem and will have it resolved. That being said I have never seen such an unprofessional response to a post. Ive always been amazed at the high quality support here at smugmug, untill I saw this post. I realize shes upset and might be going a little "over the top" , but I feel your doing the same thing in your response.:huh
Rich
http://richmartinez.smugmug.com/
ivar
Mar-07-2009, 01:44 AM
I have the same boarder issue/not running smooth, going on with my slideshow. I know you guys at smugmug are working hard on the problem and will have it resolved. That being said I have never seen such an unprofessional response to a post. Ive always been amazed at the high quality support here at smugmug, untill I saw this post. I realize shes upset and might be going a little "over the top" , but I feel your doing the same thing in your response.:huh
RichFor the record, David does *not* work for SmugMug :thumb
DrDavid
Mar-07-2009, 01:48 AM
I have the same boarder issue/not running smooth, going on with my slideshow. I know you guys at smugmug are working hard on the problem and will have it resolved. That being said I have never seen such an unprofessional response to a post. Ive always been amazed at the high quality support here at smugmug, untill I saw this post. I realize shes upset and might be going a little "over the top" , but I feel your doing the same thing in your response.:huh
Rich
http://richmartinez.smugmug.com/
You may be right. I might have been a bit too annoyed and blunt, but, seriously. Losing clients over a black border? Not in a million years.
I too would like a perfect site, but things happen. It's a computer program made by humans. There can be bugs. They get fixed when they can be, as quickly as they can be.
Oh, and as Ivar said above... I don't work for SmugMug. I love SmugMug, and make my living by doing custom SmugMug sites, but, I am totally independent of SmugMug. (Although, Ivar seems just a tad TOO happy about that :lol3 )
David
Julia
Mar-07-2009, 05:05 AM
For the record, David does *not* work for SmugMug :thumb
But in many respects, he appears to... and his reply above does not cast a very pleasant light on SmugMug's usually very nice support heroes and web wizards.
I was feeling pretty similarly as Heather, but was willing to ride it out. We certainly understand it takes time. :) Of course! I removed the border on mine so it's not AS bad.
As lay people, it's just confusing how something "went wrong" on 700,000 slideshows that can't just be reverted back temporarily while looked into. :dunno Obviously I know that's not possible or it would have been done... but I think Heather had every right to voice her concern without being belittled ("laughable" that she lost clients) by someone who looks like they work for SmugMug. We put a lot of time into these sites ourselves and when it doesn't look like we want it to, it's upsetting! :D
I will keep my fingers crossed it's an easy fix! I love you guys and I know you always do right by us. :lust
S-So
Mar-07-2009, 06:34 AM
Sh*t happens.
Sometimes it happens purposefully, like by those villains in Wall Street and mortgage industry. Sometimes simply by a bug, a glitch. This is nothing compared to when Vista first landed on my lap. :wink
And I don't think other competitive sites are immune to such technical foibles. Sh*t happens.
P.S. - I don't work for SmugMug, and I don't want to. :D
kararue
Mar-07-2009, 06:46 AM
A fix till they get things sorrted out at SugMug is easy. Just go to "Your Bio/edit bio" and remove borderThickness number. When they have the problem fixed you can just go back in and replace the number.......Peter
I can't find where this is. I assume it's in the CSS box but I can't locate it. I'd like to remove mine asap. I have thick black borders and they look really bad.
http://www.ruephotography.com/
Allen
Mar-07-2009, 06:53 AM
I can't find where this is. I assume it's in the CSS box but I can't locate it. I'd like to remove mine asap. I have thick black borders and they look really bad.
http://www.ruephotography.com/
It is in your bio. There should be an "edit" at the bottom left of the box/show.
...
showThumbs: 'false',
borderThickness: '20',
borderColor: 'black',
...
kararue
Mar-07-2009, 07:03 AM
Got it, I was trying to do it in my CSS box. Thanks!
Allen
Mar-07-2009, 07:27 AM
Looks like imgAlign: 'top', might be broken also, seen it on two sites not working.
heathers
Mar-07-2009, 11:00 AM
OMG! A full day! There are over 700,000 accounts on SmugMug. I'm pretty sure that fixing the slideshow is more complicated than just changing a single line of code. Plus, there are hundreds-of-thousands of other sites that are impacted by any changes/bugfixes.. It takes longer than a few minutes to fix (correctly).
I looked at your site. To say you have dramatically and hysterically overblown the impact would be a huge understatement. The small amount of black border showing where the slideshow is doesn't distract from your site at all. Personally, I think it looks neat :)
But, to say you lost clients is laughable. Sorry for being so blunt, but, your post was really over-the-top. I even showed it to my wife and her response was identical to mine; something along the lines of "What problem?"
David
Thanks for the sarcasm there, David. So you're pretty sure that it's more complicated to fix this than changing a single line of code. It seems that that is true. But to the layperson (me) as Julia pointed out, it was confusing to see this change happen all over Smugmug instantaneously, and then have you say there is not a quick fix, when the original problem seemed to happen quickly.
As I said in my previous post, I am a fan of Smugmug. I like the forums, I like the service in general. But I have the right to express my frustration. You called my post dramatic and hysterical and laughable. In my opinion, you are the one that has not only 'gone over the top', but has also been a bit on the rude side about it. Did I actually lose any business over this? You're right. It's very unlikely.
I think that where my real frustration comes from, and perhaps I should have phrased it this way in my post, is not really that this has gone on for a full day (and counting), but that I have not heard any real reassurance from someone who DOES work at Smugmug, letting us hysterical and dramatic clients know:
A) Why this happened
B) Estimated time when it will be fixed
C) That we are valued and that Smugmug regrets the inconvenience
These are just basics of good customer service, in my opinion - keeping the customer clued in because no one likes to be in the dark, reassuring them, and letting them know they are valued and that their frustration is valid. Hysterical, dramatic and high maintenance clients are just something you have to deal with in any kind of industry that offers a service. I would never dream of responding to one of my wedding clients the way David responded to me. (Though I am aware he does not actually work for Smugmug).
So far I have only seen posts stating "We're working on it!". If I have missed a more in depth response from Smugmug, my apologies! Again, I like you Smugmug! Just a bit frustrated is all. :)
Heather
DrDavid
Mar-07-2009, 11:35 AM
Thanks for the sarcasm there, David.
[snip]
Did I actually lose any business over this? You're right. It's very unlikely.
I did actually apologize for the over-the-topness of the reply. (Although, in my own defense, I was recovering from the flu and slightly out-of-my-normal-headspace from medication to help make me feel better..)
Anyways, it's always frustrating when something doesn't work right. Trust me, I've had many sites that I wanted to rip my own hair out by its roots because something *I* did wasn't working, etc. But, really, to claim that you're losing business over an extra black border is insane, and it really didn't help the situation.
Now, if your site was completely DOWN for a few days, then your reaction would have been TOTALLY justified IMHO.
You *TOTALLY* have the right to express your opinion. As do I. My opinion was just not what you wanted to hear :lol3
Ok.. Reason why it can show up instantly, but take a while to fix.. Most likely something was being developed (I know they were removing the 'Print...' option from the slideshow), and that change probably involved a bunch of other fixes, patches, changes, etc.. ONE of those very large list of changes that was done caused the problem. But, reverting it to an older version (which had other issues) isn't a fix; but, since there was more than one change made, you first have to figure out WHAT change caused the problem. Sometimes the problem is caused by something totally unrelated. It could be a memory leak that was fixed, and the logic that fixed that memory leak also somehow broke an array that was dedicated to the border control logic, etc.. So, you can't just fix the border, you have to figure out why it was broken, then recode the whole thing to fix it.
Programming isn't as easy as you think.
As a bit of an offer of amends to you, since it was you specifically that I was a bit too emotional for my own good, a truce, since I whined about one thing in particular (your email), let me fix you up with Google Apps. Send me an email at david (at) wolfsnap (dot).. com. I'll setup GA for you (it's Gmail for business) gratis.
David
heathers
Mar-07-2009, 02:34 PM
I did actually apologize for the over-the-topness of the reply.
Programming isn't as easy as you think.
David
Ok, Ok, I know it didn't help the situation to say I might lose business over it. But it did make me feel better... :rolleyes Sometimes forums like this are good for venting.
I do stand by my wish that Smugmug would put out some kind of statement explaining why, when, etc... if I just had had more info about why and an estimate of when this will be fixed in the beginning, I would have never even posted at all.
I do appreciate your explanation of why you think this probably happened. And FYI, I never thought programming was easy.
Thanks for your offer of setting up Google Apps as well, I may take you up on that, though I could probably manage to set it up for myself too. :) Truce accepted.
Heather
HamSmuggler
Mar-07-2009, 03:19 PM
Black background - Any updates?
RonD200
Mar-07-2009, 04:31 PM
FYI
The Slideshow border issue also shows up in slideshows embedded in blogs.
Andy
Mar-08-2009, 03:41 PM
This really sucks and in general I just feel pissed off, for lack of a better description.
It's trivial to remove the border, temporarily - pls do that, and you won't have the border issue.
I'm really sorry, we will fix this as soon as is possible.
Andy
Mar-08-2009, 03:43 PM
I do stand by my wish that Smugmug would put out some kind of statement explaining why, when, etc.
We fixed a bunch of bugs in slideshow last thursday, and despite rigorous testing, this border issue showed up on the live site, and not in our test internal site. I'm really sorry, Shizam will be fixing it and extremely soon & fast I hope.
dancingwolf
Mar-08-2009, 04:24 PM
We fixed a bunch of bugs in slideshow last thursday, and despite rigorous testing, this border issue showed up on the live site, and not in our test internal site. I'm really sorry, Shizam will be fixing it and extremely soon & fast I hope.
To drop your border until The bug is fixed change your border thickness from ( 15?) to 00 looks like this >:D oParams.borderThickness = '00';
heathers
Mar-09-2009, 03:32 PM
We fixed a bunch of bugs in slideshow last thursday, and despite rigorous testing, this border issue showed up on the live site, and not in our test internal site. I'm really sorry, Shizam will be fixing it and extremely soon & fast I hope.
Thanks for the response, I do appreciate it.
Heather
jlauren
Mar-10-2009, 07:32 AM
Would it be possible for Smugmug to send out a message to all of our smugmug accounts letting us know that we'll be notified when the border issue is fixed? It'd be nice to just have to check my account everyday instead of having to search each day through the threads on this forum to find out if there's a solution. I know you guys are working hard, I've really appreciated Smugmug's service as well as those on dgrin who help out a LOT (Allens, Jfriend et. al) as I couldn't have customised my site without this forum.
Thank you!!!
Jlauren
gricketts
Mar-10-2009, 09:50 AM
Any update on what's going on with this??????????
Jaewhy
Mar-10-2009, 03:34 PM
was in process of completing my first homepage slideshow a few days ago when the the border error started. here i am today, ready with updated code and all, and it's still down???? any updates???
BUMP for some info
Thorsten
Mar-14-2009, 12:59 PM
I had thought SmugMug would post to this thread with an update, apparently not so. I had reported two issues with my OP. When I tried the slideshow today, it looks that the first one is fixed (the border problem).
I still have the second problem that I described - for over a week now. My slideshow is clickable, but only every 2nd image. Every other image I cannot click. If we don't get status updates on bugs here, at least it would be very nice to know if this is also a SmugMug bug, or perhaps something wrong on my end. I don't want to wait here forever for a fix that may or may not come. Thanks!
http://www.tkphoto.me/
Allen
Mar-15-2009, 07:21 AM
I had thought SmugMug would post to this thread with an update, apparently not so. I had reported two issues with my OP. When I tried the slideshow today, it looks that the first one is fixed (the border problem).
I still have the second problem that I described - for over a week now. My slideshow is clickable, but only every 2nd image. Every other image I cannot click. If we don't get status updates on bugs here, at least it would be very nice to know if this is also a SmugMug bug, or perhaps something wrong on my end. I don't want to wait here forever for a fix that may or may not come. Thanks!
http://www.tkphoto.me/
I noticed the same click problem and they are aware and hopefully looking for a fix.
vBulletin® v3.8.5, Copyright ©2000-2012, Jelsoft Enterprises Ltd.