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View Full Version : Problem with user save

Mr Mapper
Jan-06-2009, 05:15 PM
I seem to be having a issue with the owner save for the last few days. The owner save keeps stalling or timing out. I have never had this problem before. Any ideas?
Andy
Jan-06-2009, 05:19 PM
Hello... what image (link pls) and what browser and platform are you using?
Mr Mapper
Jan-06-2009, 06:39 PM
http://batzfamily.smugmug.com/photos/443894727_U4JdG-Ti.jpg

I have tried it on two laptops one XP other vista using IE, Firefox and chrome. All have had issues. It seems to be slow on every pic not just this linked pic.



Hello... what image (link pls) and what browser and platform are you using?
Andy
Jan-06-2009, 07:46 PM
I was able to save it fine:

http://img.skitch.com/20090107-cbqh2bywc79kbiajki8r53c5n.jpg

how about here, can you save this file?
http://cmac.smugmug.com/gallery/2504559_f3ta9#131481793_uP6aQ
Mr Mapper
Jan-06-2009, 08:08 PM
I still run into the same problem with your files as well. the download stalls in the middle starts again and stalls. It will eventually finish after about three min. A process that usually takes just seconds.

I was able to save it fine:

http://img.skitch.com/20090107-cbqh2bywc79kbiajki8r53c5n.jpg

how about here, can you save this file?
http://cmac.smugmug.com/gallery/2504559_f3ta9#131481793_uP6aQ
Andy
Jan-06-2009, 08:10 PM
I suspect packet loss. Would you mind running a line quality test for us? You go here:
http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Post the link to the results when you get them.
Mr Mapper
Jan-08-2009, 11:21 AM
Everything seems to be running smoothly now so it must have been a problem on my end with my ISP.

Thanks Andy for your quick response and help.

I suspect packet loss. Would you mind running a line quality test for us? You go here:
http://www.dslreports.com/linequality
Sign up and run the test. Registration there is free. After you run the test, copy the link to the results for us. That will let us know if there is an issue with the line preventing photos from arriving to our servers. Post the link to the results when you get them.