Can't log in to my site

[JimW]

I have cleared the cache and tried many times. I have retyped my password. I have a sneaky feeling that it is logging me in, but once I'm in, it appears as if I'm not logged in. So I hit log in again, but no good. I'm using FF 3.0.4

Any ideas on how I can get access to my site?

Thank you.

Jim

[jfriend]

Three things to try.

If you have a custom domain, log in from nickname.smugmug.com, not your custom domain.

Clear your browser cache. Try again.

Clear your Smugmug cookies (clear all cookies if you don't know how to clear just your Smugmug cookies) and try again.

[JimW]

If you have a custom domain, log in from nickname.smugmug.com, not your custom domain.
That worked. It never occured to me to try that, although it should have. Thank you very much John. Once again, you have come to the rescue.

I have an email in to the sm help desk to ask why this keeps happening. Hope they can solve it. But at least your idea got me in.

Jim

[lynnor]

I've experienced the same in 2 different browsers on 3 different computers. It's one nasty annoyance (and have a ticket in on it as well). Started this last week or so.