Slide show trouble...file sizes?

[Carden]

Some of my viewers have recently commented about the slide show option freezing up on them. I've asked for details and can't determine where the problem lies though I was wondering if my file sizes are causing the issue.
It seems to be more of a problem in my sports galleries where I tend to lean towards larger files.

Any opinions?

Thanks

[Andy]

Ask anyone with issues to write us at our help desk http://www.smugmug.com/help/emailreal where we can help them directly. Thanks!

[Carden]

Ask anyone with issues to write us at our help desk http://www.smugmug.com/help/emailreal where we can help them directly. Thanks!

Andy,

I appreciate what you are asking for but my original question wasn't answered.

Can slide shows be affected by file size when someone selects that option? I would think so and am merely asking your opinion.

If a customer emails or calls me with trouble it wouldn't be very professional of me to say "here, email these guys, maybe they can help". I wouldn't want to be blown off like that anyway. Though you guys do all the work, making things work, a customer sees it as "my" site.

Don't get me wrong please, I love SmugMug...

Thanks,

Carden

http://carden.smugmug.com/ (http://carden.smugmug.com/)

[Andy]

Andy,

I appreciate what you are asking for but my original question wasn't answered.

Can slide shows be affected by file size when someone selects that option? I would think so and am merely asking your opinion.

If a customer emails or calls me with trouble it wouldn't be very professional of me to say "here, email these guys, maybe they can help". I wouldn't want to be blown off like that anyway. Though you guys do all the work, making things work, a customer sees it as "my" site.

Don't get me wrong please, I love SmugMug...

Thanks,

Carden

http://carden.smugmug.com/ (http://carden.smugmug.com/)
Should not affect it at all.
The problem is likely at the client's end and we can help diagnose it if you'd like us to.