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View Full Version : SmugMug slow? not loading?


ShebaJo
Oct-02-2008, 05:02 PM
I can't open my site, error messages say "connection interrupted," "connection to server was reset while page was loading." I can't even open SmugMug.com... same error messages.

Earlier my site was extremely slow... now dead.

No issues with other sites.

FF latest edition, browser.

THANKS

ShebaJo
Oct-02-2008, 05:09 PM
my site just loaded ok, but i had dgrin was slow to load.
it could be bresnan broadband, but other sites were not having problems.

just in case it is associated with my site (http://shebajo.smugmug.com/)... link included this time

phototristan
Oct-02-2008, 05:21 PM
my site just loaded ok, but i had dgrin was slow to load.
it could be bresnan broadband, but other sites were not having problems.

just in case it is associated with my site (http://shebajo.smugmug.com/)... link included this time

Hi,

Could you please run the following tests and let us know the results by emailing us at help @ smugmug.com?

1. Go here:
http://smugmug.speedtest.net

We are the Yellow San Jose pyramid. Please let us know what the results are.


2. Try these instructions to run a traceroute on a PC:
http://www.smugmug.com/gallery/2959046
That will help us see if and where any problems may be.


This will let us know if there might be a connection issue between you and our servers.