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View Full Version : Slow & erratic downloads


peestandingup
Oct-01-2008, 07:19 PM
For the last couple weeks, I've noticed many videos across the site, especially HD videos, download kinda herky jerky. Meaning, everything's cool when you click the video. You'll wait a couple seconds for the vid to buffer enough to start playing (which is normal, even though that in itself can also be a long wait), then when it finally does buffer enough & play, the download bar will start then stop, start then stop, the whole way through. You can see how annoying that can be having your video run out of buffer a bunch of times during playback.

What's the deal? It's not my connection (8Mbps down). I know the vids are packing a lot of info, but its the erratic behavor that is the problem. My connection is plenty fast enough to receive, you just gotta dish it out.

Am I expecting too much or is this just how it is?? Thanks. :thumb

docwalker
Oct-03-2008, 03:50 PM
It may not be your local connection. Your connection to our servers has to hop through a bunch of other servers along the way. If one of those is having trouble, the behavior you speak of can happen.

Please run a couple tests for us.

Go here:
http://smugmug.speedtest.net

We are the Yellow San Jose pyramid. Please let us know what the results are.

The second one is just as easy: http://www.smugmug.com/homepage/traceroute.mg
You will see the results on your screen and also receive an email with the results that you can send to us.

Once we get a baseline of the traceroute and your speed, we can investigate further.

--Doc

peestandingup
Oct-03-2008, 04:55 PM
Did both tests. Sent the last one to the support address. Here are the speedtest results:

http://www.speedtest.net/result/333333262.png