custom domain no longer working

[nic]

Hey guys,

my custom domain no longer works with my smugmug account, i have spoken to the domain provider but they are saying that it is to do with smugmug,

The link was working perfectly no longer then a week ago, and then suddenly its not able to be accessed.

The link is http://www.ndavphotography.com
and its supposed to www.ndavphotography.smugmug.com

Any help or assitance would be great,

thanks all

[MarkW]

Hey guys,

my custom domain no longer works with my smugmug account, i have spoken to the domain provider but they are saying that it is to do with smugmug,

The link was working perfectly no longer then a week ago, and then suddenly its not able to be accessed.

The link is http://www.ndavphotography.com
and its supposed to www.ndavphotography.smugmug.com (http://www.ndavphotography.smugmug.com)

Any help or assitance would be great,

thanks all

Take a look at this thread. I had the same issue and I'm trying to get it working out. I have applied the changes but it may take some time for the changes to go through.

http://www.dgrin.com/showthread.php?t=100417

[docwalker]

If either of you need help getting it fixed, please let me know. I am here to help.

--Doc

[MarkW]

If either of you need help getting it fixed, please let me know. I am here to help.

--Doc

Doc,

Right now I'm just playing the waiting game while the TTL updates. Unfortunately that may take 24-48 hours. I have verified with my host (bluehost) that photos.markwphoto.com -> domains.smugmug.com via CName. However when I run nslookup.exe @ the command prompt it still shows my old cname markwphoto.smugmug.com. I'm sure it's just a matter of time. In the mean time I just did a redirect to markwphoto.smugmug.com until the CName is updated.

Thanks,

[docwalker]

Keep in mind that some domains will not update your CNAME if you have a redirect in place. You might want to keep an eye on that.

[MarkW]

Previously I had my redirect setup like this:

markwphoto.com -> to photos.markwphoto.com
photos.markwphoto.com cname redirect to markwphoto.smugmug.com.

Currently now I have the redirect setup like so.

markwphoto.com -> markwphoto.smugmug.com

photos.markwphoto.com always just had a cname record and not just a typical redirect. I don't think this should be a problem but if it is a problem how I have it setup now then I'll change it.

FYI. I am in the process of redesgning markwphoto.com and have a button link to photos.markwphoto.com cname -> domains.smugmug.com.

[docwalker]

The CNAME part is the one that MUST change

photos.markwphoto.com cname redirect to markwphoto.smugmug.com.

Should read photos.markwphoto.com cname redirect to domains.smugmug.com

the other redirect may work but I never recommend redirects. They always cause problems.

Hopefully the CNAME will start working.

[nic]

doc, yea i could use some help please, im abit clueless with this stuff at the moment.

cheers, Nic

[docwalker]

Send me an email on the help desk with your domain login info. or send screen shots of your domain host pages.

I will get you set up.